HP India Complaints & Reviews

Dear,
HP

My case id is [protected]. I recivied recovery kit on 22/08/2016 and as I was unable to recover my laptop myself so on the very same day I handed my laptop to my nearest service centre but it's been 2 days but still I don't get any response or help from the service centre and when I seek for help in my matter they make excuse and say we are facing an error in recovery but they are not specifically saying what type of error they are facing..

I REQUEST FOR HELP FROM YOUR SIDE ON THIS MATTER AND TAKE NECESSARY ACTIONS AS SOON AS POSSIBLE .

Service centre case no. 7472

Service centre details :-
IQOR
Shop-4th floor, P-Mall "B" block
Exhibition road
Patna, Bihar 800001
Phone-[protected], [protected]

I have purchased H P laptop AU084TX on 20/6/16.From the beginning it is not working properly.I call customer care, they tried their best but it dose not work properly. After one month of several complaint at last engineer visited and repair it . Now my adopter is giving me a electric shock when i touch it pin . A engineer visited again and checked it, he agree that adopter is faulty . He asked me that he will replace it. But my adopter is not replaced up till now . My adopter is giving me a swear Electric Shock .If any damage is done, who will be responsible. I requested you, that Please change my adapter immediately so that i can use my Laptop safely.My case I D is [protected].My Laptop No is 5CD61963GJ. Thanks

Sir,
Our mouse is not working so we are sending you our mouse details for replacement
P. c serial no. 1- ina420yol9
P. c serial no. 2- ina420yond
Mouse ct no. 1- fcglfoe5d6y550
Mouse ct no. 2- fcglfoe5d6y7qy
An we have a some personal issues no one seticfied me by toll free no. i am very disapoint to your coustomer servise.

Address:- excise officer and assistant excise officer
Ketan gate purani burf factory bharatpur.

I purchased a laptop in june 2016 ...it takes 10minytes to start when ever i am working it restarts on its own and my files are also not saved...my internet explorer is also not responding if your company is not able to make products then why the hell are you into this business...stop making other people fool...will never purchase any another product of hp...when i call and ask for on site repair they do not respond ...very very dissatisfied...

From purchasing date to till now, i experienced such a worst experience from hp. Laptop doesn't perform properly, giving (Not responding) whenever i used to open any window even task manager too gave that. No of times got slow. Windows corrupted once on reset. I want this laptop away from me either replace or change its hardware & software completely.

"hp notebook totally damaged within 1 month."
• bought "hp notebook 15 - ac 122tu all" bought from 'egapow it solutions, thalassery, kerala - 670101.
• battery draining issue started within 7 days.
• display, keyboard, mousepad and hanging issues happened within 1 month.
• dealer sold out the product after 4 months from billed date.
• hp replacement period expired before purchase date.
• dealer misleaded the customer giving wrong information.

I registered my complaint on 4th of aug 2016 and today its been 23th aug 2016.
They responsed me on 18th aug 2016, on this day an executive visited my house...
They hp customer care frusted me alot i called them thrice a day after that a person from hp visited my house and detected that the keyboard is malfunctioned and its been 18th of august to 23rd of august.. No one anwer my call..
The is company worst
My case id is[protected]

Bought a new hp printer (Deskjet-2131) on 7th aug'16. Installed it on 19th aug'16. The colour cartridge which was sealed packed is damaged. Customer care asked me to take a print of printer maintenance report which proves that i have not used the printer at all and that the colour cartridge was damaged. The customer executive told me to go to the service centre which is 40kms away from my place. I requested for a doorstep delivery of the replacement of the cartridge but they simply refused. So either i spend more money to courier it or travel 40kms to get it sorted out. I am entitled to a new colour and a black and white cartridge with the printer then why is the hp company harassing me. This is not even a service related issue which comes after usage... I have not even used the printer. My money completely wasted or else i spend more money to resolve this issue. Customer care refuses to give any other solution.

I buy a hp monitor in dember 2015
Model-c8h77as
Serial no-3cm50703yl

On 13th of august 2016 the screen of monitor started showing multicolours and no clear vision and then completley gone i called the customer care and raised my complaint on dated 16/08/2016 and my case id is[protected] as over the telecon the issue could not be resloved by the engineers. I waited till 19th aug but i got no resposnse from hp. After i called again on customer care and they provided me a new cae id: [protected] and the contact no. Of head (Mr. Amit kumar-[protected]) of delhi area to raise the issue with him but surprisingly nobudy picks up the phone on this number it is either not pick up the phone or it says the line is busy. Kindly look into the issue at the earliest.

Thanks & regards,
S. K gupta
+[protected]

I buy a hp laptop in November 2015
Model-hp 15 ac083tx
product no-N8M06PA
Serial no-CND531519
With 3 year warranty and 1 year accidental damage protection
It near 9 month on july 27 my laptop get off and not on I call to customer care and raised my complaint on dated 27/07/2015 and my case ID is [protected]. HP engineer visited my location next day he open laptop from back and did something in laptop and laptop get on when I ask to check again then he say it is ram slot problem your motherboard will change in 2-3 days. Later on he took some pictures of it and went away. After some time i get email from hp saying fungus on slot it is not support under warranty.then I contact eng. U say the motherboard will change and in email it is not support. He say talk to my manager in roorkee then I contact to them they don't help me also contact customer care they say eng validate the report which is not under warranty.The warranty is given by HP is fake.
HP product should be compatible enough to safe guard from these issues as these are not created one by the users.
I am surprised that I am a single handed user of that laptop which we keep on a very safe place there is no chance of such happenings. without checking he simply tried putting the blame that its a fungus on slot. If this of service is happening to such a big brand, there is no use of continuing the services. For me, It seems a self created issue by HP engineer.
My laptop is also in accidental damage so why it is not support i[censored] say it is fungus.on purchasing laptop they say all type of warranty
Plz take appropriate action against HP
They cheat the customers
Change my motherboard
Kanhaiya kwatra
Contact no-[protected]

Dear sir,
Dei agra is a one of the premier university and has been a valuable customer of hp since its inception.

With reference to case id number [protected] received on 12th august, 2016 regarding the complaint of a one month old purchased product as mentioned in the subject. It is regretted to mention that the call has not been received by any engineer till date. While contacting, we were responded very poorly & disgraceful manner by the person available on regn. [protected]@aforeserve.co.in mob. [protected].

Our institute has taken this very seriously. It has also been experience that our sale hp does not care about his customer and hp ignores customer problems after sale. This may cause if institute opt another brand in future purchases.

I bought a hp notebook from hariom trading company situated at office no.7, 3rd floor, city plaza complex, medical college, jodhpur (Rajasthan)
Tin: [protected].

As hp company provide back to college offers on various range of notebook, if conditions completed from buyer side and also trader side.

Myself pankaj vaishnav, jodhpur, bought a hp notebook (Hp15-ay-019tu) & (Serial no.: cnd628479k) and want to extended my onsite warranty & burglary and theft insurance offer from back to college offer. But as hp company's condition for trader himself to get registered as partner for this offer, and therefor their customer get that benefit accordingly.

I told to hariom trading company for this issue but till today (Last day for availing btc offer) not get and cooperation & support from their side as such.

Please provide me any suggestion or solution for this complaint.

For above complaint i attaching herewith my invoice copy, hp company offer brochure & my notebook product tag..


Thanks

I have purchased a newly hp notebook hp 15 ac650tu last week from hp website...
I found a red spot on my hp notebook... I filled a complaint against it... One of the hp executive came to my house today & said to me only 50 % chance that u get d replacement.. I m shocked pls help me i want to replacement at any cost
Complaint no [protected]
I m waiting for ur response

Ref complaint no.[protected]reg
Kindly refer to my talk with yr six representatives for more than 90 minutes and mr. Mandeep the floor supervisor as well. The call is logged on 10th of august and till date none has visited us. On queries we were told by ankita that the motherboard is required to be changed and its lying in the warehouse and as soon as they it reaches the service center it will be changed. The service center people are saying that they have not recd motherboard from the company so they cant fix the problem. None in the company is in a position to tell that by which date the the complain will be resolved. People have deliberately disconnected the call as well in the process of their frustration to not to give any reply. Pls see to it that the complain is resolved as reasonable time has already expired.

I'm very sorry to say that the person from hp mr asif rehman from kanpur uttar pardesh has spoken so rudely and in a abusing language that i hava cancelled my order which i have bought from wellknown computers pvt ltd the mall kanpur
Date & detail & cost of product
19/aug/2016
Rs 41, 700
Hp pavilion desktop/18.5 led monitor & printer

I'm sharing detail of the person whome i contact and want a strict action for the same
Mr asif rehman [protected] (Hp employee)
Regards

About 3 months back I purchased a laptop from HP’s Authorized showroom located at Calicut.
The laptop is working fine but there is a small black spot on its screen. I tried to clean it but found that the dirt is from inside, as we know that we are not authorized to open the glass as it voids warranty.
So I took the laptop to the authorized service center who after inspection said that the glass could not be opened as it is molded, they will escalate the fungus issue with the HP representatives, along with some snaps of the same for better understanding.
After a week's wait, I got the reply today that this would not be covered by HP warranty.
Funny is it not.
The lap top which has got 2 years of warranty does not cover this major manufacturing defect. If they had manufactured the laptop according to higher standards will the fungus ever occur inside the screen, or do HP thinks that I am running some sort of fungus culture in my house.
The guys at your support center says that this display is molded then how did this fungus occur, it is your mistake, you have to replace it at the earliest to stop further escalation of this issue.
What is the use of having a warranty ?
Or give me a satisfying answer that this was my mistake, I will accept it.
For your information this is the 8th laptop which I have purchased till now and the 3rd one from HP, I never had any problem of this sort before.

My laptop softwares are getting crashed everytime i am using them. Also the new apps are not getting installed and wifi too is not working.

I Order 14-ac153tx model laptop on July 4th HP Online store,

After i called so many times for order status, I got mail on 11th July 2016

Dear Customer,

Greetings from HP Team!

The purpose of this mail is to provide you the order status of your order ID "740849".
Thank you for your order for a HP Notebook - 14-ac153tx (HP Part Code: W6T25PA). We have received an overwhelming response and regret to inform you that W6T25PA for which you have placed an order is out of stock, and we will not be able to fulfil your order.
We would like to suggest HP Notebook - 15-ay079tx (HP Part Code: X5Q24PA) with similar specifications and additional 4GB RAM and a 15.6 inch screen at an additional cost of INR 2000. Alternately, the HP Notebook - 14-am020tu (HP Part Code: X0S87PA) is a similar product without the Graphics card, at a lower price.

Please choose these or any other product and we shall process the same against your existing order. Please revert with your decision as earliest as possible, so that we share the payment link for the differential amount if any or we initiate the refund accordingly.

We understand that this experience has not reached up to your expectations however; we hope that you would accept our sincere apologies for the inconvenience caused to you in this regard.

If you have any further queries, please feel free to discuss it with us on hpestore.[protected]@hp.com between 9:00 AM to 6:00 PM from Monday to Friday and from 9:00 AM to 3:00 pm on Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected].

Regards
HP Online Store
www.hpshopping.in
Call us at[protected]

I requested for same model which i purchased they convinced me to choose another model by paying extra Rs 2000/-

Again I paid money extra 2000/- on 11th July 2016,

After so many followups i received laptop on 22nd July 2016, which is defective, keyboard is not working properly, I raised complaint on the same day, HP support team suggested me to update bias setting and i did, next day again same problem, similarly they asked to format the laptop even I followed again next day same problem. They send me one exe file to check the hardware issue, I did the steps which they asked me to do. HP support people told its a software issue not the hardware we are in a process of rectifying. Its 1 month over problem not got resolved, I am fed up with HP laptop, I asked for refund or replacement, as per the policy 14 days over so we cannot process for replacement or refund. HPonline store only gave defective piece, They only delayed for 1 month to rectify the problem but now they are telling 14 days refund period over we cannot do replacement.

Please at least now understand my problem and replace or refund the money

HP 32GB pen drive not working . pls tell the customer cae centre in north bagalore.what i do as it shows 32 GB storage but no data is uploaded.i format several time in all mode but all are in vain.suggest me what can i do?should i take it to any repair agency than tell mee address and phone no. in north bagalore, INDIA.

I purchased a hp laserjet 1020 plus printer from meerut 2 months back i. e 18 june 2016. it has a slanting problem in it. i get into touch with customer care executive they changed my printer and some parts of the changed printer were also replaced but still the problem is not solved and i am not at all satisfied with the services you are providing and want a solution to my problem asap.