[Resolved]  HP India — Laptop Keyboard is not working

Address:	Bangalore, Karnataka, 560100
Website:	www.hpshopping.in

I Order 14-ac153tx model laptop on July 4th HP Online store,

After i called so many times for order status, I got mail on 11th July 2016

Dear Customer,

Greetings from HP Team!

The purpose of this mail is to provide you the order status of your order ID "740849".
Thank you for your order for a HP Notebook - 14-ac153tx (HP Part Code: W6T25PA). We have received an overwhelming response and regret to inform you that W6T25PA for which you have placed an order is out of stock, and we will not be able to fulfil your order.
We would like to suggest HP Notebook - 15-ay079tx (HP Part Code: X5Q24PA) with similar specifications and additional 4GB RAM and a 15.6 inch screen at an additional cost of INR 2000. Alternately, the HP Notebook - 14-am020tu (HP Part Code: X0S87PA) is a similar product without the Graphics card, at a lower price.

Please choose these or any other product and we shall process the same against your existing order. Please revert with your decision as earliest as possible, so that we share the payment link for the differential amount if any or we initiate the refund accordingly.

We understand that this experience has not reached up to your expectations however; we hope that you would accept our sincere apologies for the inconvenience caused to you in this regard.

If you have any further queries, please feel free to discuss it with us on hpestore.[protected]@hp.com between 9:00 AM to 6:00 PM from Monday to Friday and from 9:00 AM to 3:00 pm on Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected].

Regards
HP Online Store
www.hpshopping.in
Call us at[protected]

I requested for same model which i purchased they convinced me to choose another model by paying extra Rs 2000/-

Again I paid money extra 2000/- on 11th July 2016,

After so many followups i received laptop on 22nd July 2016, which is defective, keyboard is not working properly, I raised complaint on the same day, HP support team suggested me to update bias setting and i did, next day again same problem, similarly they asked to format the laptop even I followed again next day same problem. They send me one exe file to check the hardware issue, I did the steps which they asked me to do. HP support people told its a software issue not the hardware we are in a process of rectifying. Its 1 month over problem not got resolved, I am fed up with HP laptop, I asked for refund or replacement, as per the policy 14 days over so we cannot process for replacement or refund. HPonline store only gave defective piece, They only delayed for 1 month to rectify the problem but now they are telling 14 days refund period over we cannot do replacement.

Please at least now understand my problem and replace or refund the money