[Resolved]  HP India — My new hp-laptop purchased in usa does not support my old hp-laserjet 1020 printer

Address:

Thane, Maharashtra, 401102

Complaint-[protected]

To,
Hp support team,

I am trying to contact hp staff since three days or so.
Hp has nice system to shuffle customers.
When i make a call - i am given complaint no. And asked to contact customer care dept. — very big name!!

When i contacted customer care dept. If you check the files of chatting; i requested for assistance from mr. Dasgupta. He had chatted with me on thursday and knew all relevant details.
But no. I was given yet another phone no. Every-time. No body cared to connect me to mr. Dasgupta. Neither anybody could solve the issues.
I was asked to repeat filling forms online; repeat the whole story without any fruitful results.
I am a doctor and found it disturbing to chat-chat and chat with no results.

When i called the phone nos. Many times the no. Does not work; sometimes i am directed to customer care dept.
Shuffling customers from one point to next and back, again to next and back — repeating the game.

I have attached files of chatting. Unfortunately i chatted many times; but just saved two files only. I never disconnected the chat, but the caption is 'you disconnected the chat'.

Now i do not know how to contact some sensible person from hp.
Would anybody from hp listen to my grievances?

I am not a computer man; but i think there is problem with the in-built software of this laptop. Only hp expert team member can sort out the issue.
Hp company has not lost anything. I paid for laptop and now i am at loss.
If there is no response from hp in next week, i will just forget the story; give it up and
Buy another laptop from market - may be this time non-hp make.

Disturbed and sad customer

Dr. Sanjay gokhale