[Resolved] HP India — My new hp-laptop purchased in usa does not support my old hp-laserjet 1020 printer

 
15 Reviews
Palghar, Thane District, Maharashtra, India
 rajhanssanjay
Complaint-[protected]

To,
Hp support team,

I am trying to contact hp staff since three days or so.
Hp has nice system to shuffle customers.
When i make a call - i am given complaint no. And asked to contact customer care dept. — very big name!!

When i contacted customer care dept. If you check the files of chatting; i requested for assistance from mr. Dasgupta. He had chatted with me on thursday and knew all relevant details.
But no. I was given yet another phone no. Every-time. No body cared to connect me to mr. Dasgupta. Neither anybody could solve the issues.
I was asked to repeat filling forms online; repeat the whole story without any fruitful results.
I am a doctor and found it disturbing to chat-chat and chat with no results.

When i called the phone nos. Many times the no. Does not work; sometimes i am directed to customer care dept.
Shuffling customers from one point to next and back, again to next and back — repeating the game.

I have attached files of chatting. Unfortunately i chatted many times; but just saved two files only. I never disconnected the chat, but the caption is 'you disconnected the chat'.

Now i do not know how to contact some sensible person from hp.
Would anybody from hp listen to my grievances?

I am not a computer man; but i think there is problem with the in-built software of this laptop. Only hp expert team member can sort out the issue.
Hp company has not lost anything. I paid for laptop and now i am at loss.
If there is no response from hp in next week, i will just forget the story; give it up and
Buy another laptop from market - may be this time non-hp make.

Disturbed and sad customer

Dr. Sanjay gokhale

Complaint marked as Resolved Jun 16, 2016

Complaint Status


[May 16, 2016] HP India customer support has been notified about the posted complaint.
Verified Support
HP India Customer Care's response, May 16, 2016
Hi Dr. Sanjay Gokhale, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case to the team concerned and you will soon get a response from our side. Thanks! I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum( www.hp.com/supportforum ) for further help. Thank you for your support.
Complaint comments  14 Comments     Updated: Share0Tweet0

Comments

please do my complaint fastly, i will give comment /feedback on your performance..
I purchased a laptop 4 months back in 26 dec 2015... But this the worst laptop i hv ever seen.. My display is not working operating system not working... I gave my laptop to hp service center but god knows wht they did.. Y r u payng these kind of people.. In 4 months i used my laptop for 30 days only... Kindly do smthng
Cpu is not working from[protected]
model no:450-011 in
serial number-ina533pd9t
there is some power deficincy in cpu,
the monitor also show in black colored display

HP Notebook — Ac 15-120TX

Could not reach me any confirmation mail for two year extention warrenty. my confirmation code no. 90089289. My product serial no. S/N-CND5335796

HP — Ordered package not received

I purchased back to college package ad for that i have paid 1500. In that i am supposed to get a wireless mouse ad a headset but i didn`t get that. it is an online purchase. i want my order to be delivered as quickly as possible.

HP — Not functioning HP desktop computer

Hp desktop computer is completely dead.power not coming to cpu and monitor. desktop serial no-INA327SRXX MONITOR SL.NO-6CM3150 Z8R PURCHASE YEAR-2013

Hp Printer 1515 — My printer krav

Our Hp 1515 printer is Krav Hup printer complaint we have not yet had a hearing and did not have a mechanic arrival

HP — Laptop charging problem

Mere pas hp ka laptop hai jiska charger laptop se connect to ho raha hai but laptop charge nahi ho raha hai mai kya karu laptop tp warr. me hai.

HP EStore — Order not delivered - It is 50+ days since we made a purchase on HP Estore

We have placed an order in HP Estore 50+ days back and the order has not reached us. Umpteen phone calls to customer care and e-mails have not resolved the issue! It is really saddening to see this sort of poor service from hp!

hp laserjet pro 400 mfp m 425 dn — 50.3 fuser error

When i on printer then show 50.3 fuser error and similerly i am printer off then on same problem in creating every time .

HP — To change serial number

Sir, i bought a hp laptop from snapdeal. and registered for the ADP, but i wrote last letter, incorrectly which is 'M' instead of 'N'. serial no. : CND5203SSM

Hp-compaq — Four slightly small white spots are coming on the display, also coming on the BIOS screen

Product G8D87A#ACJ Serial CND42324R9 Model 15-s001TU Rev:2211-100 Name : Ram vinay mandal. Address : D-259, Trenching Ground Road, Garden Reach, Kolkata-700024.

internal speaker

Sir, my laptop is 610 HP Compaq, internal speaker of this laptop is damage so want i want to purses internal speaker for my laptop, so plz tell how can i purses ...this internal speaker, my comt. no [protected]

About hp 32 gb pendrive

I bought a pendrive hp 32 gb from www.hangamasales.com but i am facing problem in pendrive .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    15%
    Complaints
    3089
    Pending
    144
    Resolved
    414
    phone
    +91 80 2612 9000
    +91 12 4234 6992
    location
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    HP India - My new hp-laptop purchased in usa does not support my old hp-laserjet 1020 printer