[Resolved] HP India — My new hp-laptop purchased in usa does not support my old hp-laserjet 1020 printer
Palghar, Thane District, Maharashtra, India
Hp support team,
I am trying to contact hp staff since three days or so.
Hp has nice system to shuffle customers.
When i make a call - i am given complaint no. And asked to contact customer care dept. — very big name!!
When i contacted customer care dept. If you check the files of chatting; i requested for assistance from mr. Dasgupta. He had chatted with me on thursday and knew all relevant details.
But no. I was given yet another phone no. Every-time. No body cared to connect me to mr. Dasgupta. Neither anybody could solve the issues.
I was asked to repeat filling forms online; repeat the whole story without any fruitful results.
I am a doctor and found it disturbing to chat-chat and chat with no results.
When i called the phone nos. Many times the no. Does not work; sometimes i am directed to customer care dept.
Shuffling customers from one point to next and back, again to next and back — repeating the game.
I have attached files of chatting. Unfortunately i chatted many times; but just saved two files only. I never disconnected the chat, but the caption is 'you disconnected the chat'.
Now i do not know how to contact some sensible person from hp.
Would anybody from hp listen to my grievances?
I am not a computer man; but i think there is problem with the in-built software of this laptop. Only hp expert team member can sort out the issue.
Hp company has not lost anything. I paid for laptop and now i am at loss.
If there is no response from hp in next week, i will just forget the story; give it up and
Buy another laptop from market - may be this time non-hp make.
Disturbed and sad customer
Dr. Sanjay gokhale
Complaint marked as Resolved Jun 16, 2016
[May 16, 2016] HP India customer support has been notified about the posted complaint.
Verified SupportHP India Customer Care's response, May 16, 2016
Hi Dr. Sanjay Gokhale, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case to the team concerned and you will soon get a response from our side. Thanks! I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.
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