| Address: SAS Nagar, Punjab |
Date: 8th December, 2012
Dear Sir/Madam,
HTC ONE X, with IMEI Code No. [protected] was purchased online from eBay and the vendor was MAYA TECH WORLD, E-21/004 Creek View, YOGI Nagar, Eksar Road, Borivali West, Mumbai-400091 on 20th Sept, 2012 which was delivered to us by courier in approximately 5 days.
Within 1 week of receiving phone, it started to give trouble. Since then, due to the following problems we have given the handset for repair to your service center for the 3rd time, at REDINGTON INDIA LTD, SCO 5, FIRST FLOOR, SECTOR 20 D, CHANDIGARH -160020. In approx 2 months of purchasing the phone, it has been with the service centre for over 1.5 months. As per the service center, the phone has been sent to Gurgaon centre for servicing each time.
Details of the 3 service requests:
• 1st time: Network Service Failure – sim card was being detected but the phone could not connect to a network so no calls were possible.
• 2nd time:
o a. Microphone problem – voice going through the mic was not clear and was of low volume hence difficult to understand on the other side.
o b. Proximity Sensor not working properly – it would keep on going on and off intermittently during calls
• 3rd time: Microphone problem (as described above) was not fixed at all
Chronological order of the events:
• 3rd October, 2012 – Network connection lost
• 4th October, 2012 – Tried restarting and waited for the phone to work. None of the solutions given on reliable websites helped so we decide to take it to the service centre
• 6th October, 2012 – At service centre, we come to know that 3rd October was the last day of 14 day replacement warranty so the phone would need to be submitted for fixing
•
• 15th/16th October, 2012 – Collected the handset from service centre after 1st service
• 10th November, 2012 – Usage becomes extremely difficult with a bad micro-phone
• 24th November, 2012 – Went to collect the handset from service centre after 2nd service, but realized that the microphone is still not working normally. Deposited it again and even the service centre representative at REDINGTON, Chandigarh, Mr. Amar raised a replacement request for phone on our behalf (eMail sent on 4th December, 2012).
Even a cellphone worth 1000 rupees has a better quality. So after spending 33000/- Rupees on this handset and not being able to use it due to so many problems, we feel cheated. We didn’t even get an opportunity to check it completely and see if all the other functions are working properly or not, because most of the time the cell-phone had been out on a vacation at a service centre.
For your reference, we are quoting hereby the ticket nos. of earlier communications:
6th October, 2012 – 12INA[protected], Job No. IXC[protected]
10th November, 2012 – 12INA[protected], Job No. IXC[protected]
24th November, 2012 – 12INA[protected], Job No. IXC[protected]
(Copies of Job Sheets can be provided)
At present with the little time that we (a working couple) got to spend with our new phone, the problem of microphone has been persistent. Without a properly working mic the phone is of no use when the other person is not able to listen to the our voice clearly. Hence making the phone useless.
Since all this is too much of a hassle to take for a cellphone after spending so much money, we would request you to replace the handset with a new handset in a working condition or refund. We have the original bill and snapshots of service centre receipts.
Regards,
Kirandeep Kaur Brar
Aug 13, 2020
Complaint marked as Resolved 
i shall be thankful to you