HTC India Complaints & Reviews

I had purchased HTC One X on April 14 and after a month the system crashed. We submitted to HTC Service centre immediately on May 26.

It is June 18 and we do not have any update on the status of the mobile repair. We were told that we would be getting the handset on June 16. And when I call up the service centre they are still saying parts are pending. I am not sure how long we will have to wait for the costliest HTC mobile sitting idle in the factory. The company is not ready to replace the mobile and this has been pending for about a month now with the same update "Pending for parts" The customer service is totally irresponsible in answering. It gives the need to go to consumer court to sue for a defective product and a hopeless service.

this is guhan.
i bought HTC WILDFIRE S mobile on july 2011.

In May 2012, touch panel was not working properly.
So i gave my handset to service in nungambakkam service center by may end.

After 10 days gap, they returned my mobile handset.
It was working fine on that day only.

But again now i'm facing the same issue.

Very very poor service by HTC..

When i asked them, there's no proper response from them.
worst service provided by HTC.

kindly help me to solve my issue.
where to give my mobile for service?
whom should i contact to resolve my issue?

I bought HTC one V on 22/5/2012 with IMEI [protected] . Within two days phone rebooted by its own and got heated while charging. So , on 26 /5/2012 I visited the service centre with the same problem .on 5/06/2012 same problem of heating up of the phone increases and again I visited the service centre and requested for the DOA . THE. HTC executive at the service centre took the phone and handed over the receipt with the ticket number 12INA[protected] and Job number DEL[protected] and on the same day I registered the complaint with the HTC support centre and I am in regular interaction with them and till 13/05/2012 which is a week . Your hHTC centre told that the acceleration of this matter has already been done and they had not received the confirmation of the .DOA from the higher authority . I took the phone back on 14/5/2012 with the same condition as it was on 6 /5/2012 . The same problem of heating of the phone is still occurring . I am really fed up with HTC product and the services provided by you all.
Now what assistance shall I get from HTC .

Kindly do something in this matter

Regards
Nikhil asija

this company pusshed me chance for contest and said to me i[censored] will not win then ur money will be transfer in ur credit card account.
name:-harpreet singh,
contact:-[protected],
address-120/99 narain purwa lajpat nagar,
city:kanpur,
state:up,
land mark-near starlight school,
house name-harpreet villa,
credit card no of hdfc bank-last 4 digit 5635 visa,
[protected]@rediffmail.com

Dear Sir/ Madam,
I am writing to inform you about the faulty mobile phone that I have purchased.
On the 13th of November,2011, I bought a brand new HTC ChaCha A810e mobile (IMEI number[protected]). However, upon one month o[censored]sing it, problems started to appear. The touch panel of the mobile started functioning abnormally. I was very surprised to discover such problems in quite an expensive model.
Naturally I returned the mobile phone in your HTC Service Centre (District Centre Janakpuri West, New Delhi) to get it repaired/replaced with a new one. The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. The staff told me that they will call me at my mobile number within one week as soon as the phone is repaired/replaced. I did not received any call from the service centre and no information was given to me about my phone whenever i tried to contact the service centre. Nearly one month passed and I got a new phone replaced on 5th of April, 2012 (IMEI number[protected]) by the service centre somehow. Also, I had earlier purchased the phone in white color and afterward they replaced me the same model in black color without even asking me. After using the new phone, I experienced many problem with phone's network and screen. The main problems are discussed as follows:
(1) no network while being in the best network range.
(2) "NO SIM CARD INSERTED" warning displayed while the SIM card is in the phone.
(3) getting no display screen after receiving a call, while the phone is still switched on (problem with the proximity sensor)
In respect to this, I tried speaking with the customer care many times and initially they provided with a temporary solution for restoring factory settings which did not worked. They insisted me on going through the service centre repair/replacement procedure again. The nearby htc service centre in District Centre Janakpuri West, New Delhi got shut down, so I had to go to a service centre in Noida to get it done. The staff at the service centre told me to submit the phone for one more week so that they can forward the handset to the company to make the repairs. After ten days I got my phone back from the service centre (Satyam Communications, Noida Sector 18). Upon using the phone for a couple of days, the same problem with the proximity sensor appeared again and I felt cheated by the company. The attempts to resolve the problem have not been satisfactory and they claim that there is nothing more they can do to help me. I am very upset for the poor service.
I insisted on getting a DOA (Dead On Arrival) letter so that I can get my phone replaced on my own from the store that I bought earlier, or a refund of my full payment if the former is not possible, but they said it is against the policy. Also they hardly pick up the call whenever someone tries to call the htc customer care. I have attached a copy of HTC Repair Report and the original bill of the mobile phone.

Yours Sincerely,
Varun Singh

i got a htc wildfire phone with imei no;[protected],,
i bought on 15th march..it came in with a faulty ear phone jack..so i gave to service centre on 8th may and got it back after 20days with yet another problem...i ve been tryingto get to customer care authorities but they are least bothered
please help,,,,the service being offered by htc service center india is so lousy and irrespononsible

thanks for ur help if any in this regard

Dear sir/mam,

I like to inform that i purchased HTC Explorer-A130e for worth Rs. 9300/- on 13th May 2012 from shop Planet-M. Headset's IMEI Number is [protected] and S/N number is HT1ADVN05092.
At the time of purchase, Retailer said that he had not it's earphone because of out of stock.
And told me to get HTC-Earphone with in 2-3 days.

Now retailer says that HTC-Earphone had not received by him from his Head-department and said to me to take unbranded earphone otherwise wait for earphone but i was disagree with him.
I didn't take that unbranded-earphone and decided to wait.
But i have not got till now.


Retailer's address is given below:-

Mr Vishwajit
+[protected]
Shop No-138, Great India Place,1ST FLR, P No-2, Sec-38 A, Noida Sector-38, Noida - 201301

Their website is:- www.planetm.in

& Mailing address is:- gip.[protected]@planetmretail.com


I request you to take action against this.
I will be very thankful to you.

Best regards,
Luv Pratap
+(91)-[protected]

Full Story…

Part I:
I have purchased HTC Smart handset on 10/02/1011 from New Impression Store in Vashi, Navi Mumbai. Within few months it started giving problems like very slow response, auto restart, hanging etc. I contacted HTC service center in Raghuleela Mall, Vashi and problem solved. Again after month same problems started coming, again visited service center they solved the problem by doing some stuff.
Again 2-3 months later same problems started, I demanded a replacement of handset as it was not stable at any point. On assurance of Mr. Abhinay, I visited to HTC Service center in Dadar as guided by Mr Abhinay of HTC. I deposited handset on 06/10/11 and collected on 10/10/11 with main board changed. Mr. Abhinay assured me of no problems in future and extended warranty period by 6 months as I faced frequent problems after buying handset. (Mistake happened from me as I didn’t take mail confirmation for same as I thought it might be policy by HTC).
On 7th March 2012, Handset again got switch off and not restating now. I have called HTC Service center on 12th March 2012 for handset problems and demanded replacement as it was total waste of money for me. They assured me somebody from HTC will call back me, which never happen. I again called in afternoon and again on 13th March 2012. I called 4 times explaining same issues to different representatives in 2 days. One of the representatives told that, it’s now out of warranty and I need to bear the charges. Is it justifiable that I need to pay for the original product defects from HTC ?? It is not a single evidence which is showing the damage in product. Do HTC want to give such kind of support to its customer ?? Last time Mr. Chirag told that I will receive call in 48 Hrs. lets see….
It is really a painful thing for me as I bought HTC and suffering from it. Will HTC see this pain of suffering from problem, bad response from representatives, and longer wait for service. Will I get replacement???....

Frustration Part II:
After Handset Replacement: Above was my thought before my handset replacement. …after many follow-ups i got replacement for defective handset.
On 21st Feb 2012 I was given a replacement handset along with 3 months extended warranty. Now just within one month it has started giving problems like auto switch off in calls, Low response and also screen is like yellowish. After followup with HTC CC ( Customer Care) they again asked me to visit Service centre which I did ( against wish). Center guys did software reinstallation part and gave me handset back. It worked fine for next 20 days around and again calls hanging started. ( phone ringing continuously till we switch off it , not able to pick calls also….Again I contacted CC telling this problem and asked for upgraded handset as its giving problem again. But MR Ajay of CC told me finally that Upgraded version is not available and I again need to visit service center for motherboard replacement. …..So I have now decided that I won’t visit to service center to again go through same things again and again….I gave up on HTC……I will purchase another handset…Might be Micromax, Spice or LAVA but not HTC….:)

This is like cheating with customer……GOD SAVE HTC

I was just checking HTC website and was not surprise at all looking at their un audited annual result which are as below…
“HTC corporation (TWSE: 2498), a global leader in mobile innovation and design, today announces unaudited consolidated revenues for February 2012 totaled NT$20,294 million, down 36.79% year-on-year, while total unaudited consolidated revenues from January to February 2012 were NT$36,910 million, down 45.01% YoY”

If HTC gave such products and service then surely HTC is going to make losses….

Sub:- Refund of money against order no 3911-618
Dear Sir,
We have to inform you that we are already return you product( Mobile HTC G1-3G) Because it is not working. That mobile also received your Dahisar office Mumabi by Mr. Ajit against track result EK[protected]IL . All these details has been send all email number pod.[protected]@gmail.com. But its matter of sorrow that we still not received any satisfactory answer from your customer care centre.
Hence,you are requested look into the matter and return our money.
Thanking you,

Your's Truly
Sanjjev Tygai
Mobile No. [protected]

deal all,
I LOST MY HTC Wildfire MOBILE In jayanagar in auto in the MORNING
I WANT TO TRACK AND GET BACK MY MOBILE. SO, PLS HELP ME SIR/MADAM

MODEL : 3G
COMPANY : HTC
MOBILE MODEL : Wildfire a3333
MOBILE NUMBER :
IEME NO : [protected]
S/N NO : HT09DPY11531
P/N NO : 99HLC007-00
PLS HELP ME SIR/MADAM, ALT NUM TO CNT : [protected]
NAME : Nandini kelkar
EMAIL : mailsfornandini @gmail.com

I got a bug in HCT Wildfire S.
I have Nokia 2600 Classic. When i was a transfer my contacts Nokia to HTC by Bluetooth and when i select transferred contact to set my HTC contact book it was transfer fine But when i transferred multiple contacts one by one and after than when i select contact to set into my HTC Contact list Than those time all the contact is converted into last contact details.

I have purchased hTc desire S nine months ago from hTc authorized store, this handset has the problem of overheating, it's temperature going up to 46 c i.e very much than the abiant temperature. This handset given three times to service center., but the problem remains unresolved. The people from customer care are hepatic n very cool they don't have authority to make proper decision. And hTc don't have there own service centers they are given it to TVS group. so my suggestion think twice before baying hTc handsets.
RAHUL GAVHANE

I had purchased HTC Desire HD on 27th December 2010 from flipkart.com via order no OD[protected] .



Within 7 months of its usage, it developed a snag wherin the touch went completely dead. The same was repaired from HTC's service center in July 2011 (receipt attached).



Now, again the phone has developed a snag, wherein the entire phone has gone dead. I am surprised, that how can a high end phone bought for INR 27,500 can develop a snag within one year of its usage.



I have used a HTC mobile previosuly also, which lasted for good 3 years. Based on previous expereince o[censored]sing HTC mobile, I chose HTC Desire HD over iPhone.



I expect better products and service from a company like yours.



I request you to please repair the phone free of cost, as the product itself is faulty from the beginning.

Dear Sir,

I lost my HTC Explorer A310e mobile phone with IMEI No.[protected] and airtel sim no.[protected] on 12.04.2012 at Gavanpada, Mulund (E), Mumbai - 400 081, Maharashtra.

Kindly help me track my lost mobile phone.

Regards,

Rupali Santosh Parab
4, Balaji Bhuvan CHS
Jai Bhavani Lane, Opp.Tarun Utkarsh Krida Mandal,
Gavanpada, Mulund (E), Mumbai - 400 081

sir, my name is shilpa kumari i am an student i lostmy cellphone whose imei no is [protected]/7835 so please help me how to trace my handset through imei number and if possible track it and help me in recovering it.

Hi,

I have purchased HTC Chacha at Pune 2 months back. Since the time I got this HTC, daily I have battery problems. Battery gets heated every time I use it and when I charge. Battery backup only 12 hours. This product is under warranty and I want to replace with new HTC or the battery. I have send many emails to HTC but no one has responded.
Very worst customer service from HTC.

Contact : [protected]

Regards,

Firdosh Husain Mohammed

Dear Sir,

I have purchased a new "HTC Diamond Varizon" - SIM less / CDMA mobile through "www.dealandyou.com", from Party "Infinity Global Inc", Hyderabad, A.P. on March 7th, 2012, which date i oredered. I received the mobile in good condition on 21st March 2012. As per Dealandyou website executives the mobile phone compatible or works with Reliance CDMA network. But I can't able to activate the same CDMA network on that mobile phone till date. I also try with concerned the Reliance officials, but they said we need RFS code to activate CDMA. But Dealandyou exicutives saying there is no RFS code available for the mobile, when i contact with them. I was so much irritated with this mobile purchase.


So, please take my complaint with kind cooperation from your end.


Thanking you,

SANDEEP CHAVDA
Mobile: +91 [protected]

I bought a htc G1 3G android cellphone for Rs. 7198 (Order No. 3581839) from Naaptol.com after I saw their ad in NET to my mail ID. I also checked their sales page on the site and decided to buy it since I thought it was a good deal. However, to my utter astonishment, I found that the phone that was shipped to me with defect one i.e. GPRS connections not accepting, SMS is not going, clarity of the mobile is very bad, battery is discharging within 35 mts. I decided to ship it back.

r.sadagobaramanujam.
[protected].

Maine naaptol par call krke htc G1 3G android cell order kiya jo mujhe 3 days me dilevert ho gya jiske sath me mujhe 2GB memory card bhi mila but sath me bluetooth device bhi milni thi jo ki naaptol se nhi mili box me cell phone pouch aur screen Gaurd bhi milta h jo ki nhi nikla aur invoice bill bhi nhi mila ab mere cell phone me problam h mere paas invoice bill bhi nhi jisse mai apna cell phone htc service center par repair kra sku aur ab naaptol wale na to bill de rhe h aur na hi bluetooth device boolte h humne bhej diya h aa jayega cell phone mere paas order krne ke 3 din bad aa gya aur device ko 8 din ho gye abhi tk nhi mila h

I LOST MY HTC Wildfire S MOBILE ON DATED 22.03.2012 EVENING FROM IDBI ATM CENTER NEAR VIRAR STATION VIRAR-EAST
I WANT TO TRACK AND GET BACK MY MOBILE. SO, PLS HELP ME SIR/MADAM

MODEL : HTC Wildfire S
COMPANY : HTC
MOBILE MODEL : A510e
MOBILE NUMBER : [protected]
IEME NO : [protected]
S/N NO : SH1BBTR17702
P/N NO : 99HMM140 - 00
PLS HELP ME SIR/MADAM, ALT NUM TO CNT : [protected]
NAME : TUSHAR DHURI
EMAIL : [protected]@gmail.com