| Address: Khordha, Odisha, 751021 | | Website: www.hungama.com |
Fraudulent means adopted by bsnl hungama employees to get hungama subscriptions and arm-twisting methods used by them to recover charges —
On 04-oct-2017 somebody from hungama posing as bsnl official asked me if i had internet problems. Since i had to change my broadband plan online, i requested him to help. He advised me to send an sms 'bvas" to 56677.in the evening of 4th october 2017, i was informed through email and sms that my hungama plans had been activated and i was advised to log in using my user id and password. Since i did not opt for hungama subscription anytime, i protested against this. I was also not in need of hungama service. I filed my protest at the hungama portal as also through email on 04-oct itself.
On 05-oct-2017 i was informed through email and sms that all my three hungama plans had been deactivated but prorata charges (For two days) would be recovered from me through my phone bill. I protested against this as hungama service was not subscribed by me willfully but was fraudulently got subscribed and activated in my name by somebody from hungama. I never logged on to hungama account and never enjoyed songs, videos, etc. I rejected the hungama connection on the same day when the connection was given. Therefore, the question of charging me even for a day did not arise. I, therefore, advised hungama not to levy any charge regarding hungama service and add any charges to my phone bill. I had not availed of any service from hungama and there was no contract between hungama and me. I was misled by the hungama employee to send the sms 'bvas' on the pretext that this sms would solve my broadband issues. I knew that once billing for hungama service starts, it does not stop for months even if the account is deactivated and it would be very difficult for me to get back the charges billed illegally.
In this connection, i had already sent a detailed email to hungama with copies endorsed to bsnl authorities and bsnl complaint cell. I also took up the matter regarding illegal and unethical practices resorted by hungama to earn revenue from the gullible customers of bsnl with consumer complaint board on the internet. I also warned that if hungama would levy charges on me and if it is added to my telephone bill in spite of my repeated requests not to do that, i would take the matter to the trai and consumer courts and notified that hungama would be liable to pay damages for mental agony.
To my good luck bsnl officials of my circle supported my cause and asked hungama to stop billing for the hungama service. But i have not received any written reply.
I appeal to the bsnl higher authorities not to allow hungama employees to use fraudulent means and arm-twisting methods to generate income.
K. C. Mohapatra
Bhubaneswar
05-oct-2017 Was this information helpful? | 
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