Oct 03, 2019
Updated by Komal pitanjali singh Globalpr/mong-koo/sjcar/eui/all,
To brief you all about our complaints which are logged more than 40 days but no justified resolution received as yet are as follow :
1) car driven approx 50 meters by hyundai pick person and parked back stating that its flood affected car so its better to tow the car and take to service station : car and it's engine was in working condition
2) inflated estimation submitted to insurance company by hyundai dealer : ‘c’ category type damage (Above dashboard level water submerge) declared by dealer whereas water level was up to seat level which never falls in ‘c’ category damage
3) diagnose report not provided by hyundai dealer and charged us diagnose amount rs. 5000 : as per dealer the estimation given for parts is diagnose report..!!
4) rude behavior of hyundai dealer staff and senior staff : senior staff state that "i don't know anything about car" so i can not ask any question and demand any report...!!
5) no road side assistance provided to get car back from hyundai dealer to my society : as if now its not hyundai family anymore as we refuse to repair our car at hyundai dealer. So take your car however you want we are unable to provide you assistance...!!!
6) one kilometer reading increased : when car got towed from our building campus "meter reading was 10639 km" and when car got towed from hyundai dealer "meter reading was 10640 km" (One kilometer meter reading increased)...!! So if our car is damaged then how meter reading increased???!! How car got to the service station from dealer's parking area or vice versa??
7) car and it's engine not in working condition : after car handed over by hyundai dealer
8) careless attitude of regional staff : not bounded to reply to any of query or complaint within specific time...!! Whenever they will wish to reply, they will reply..!! As there is no sop/tat.
9) other complaints : untruthful, cheating, no professionalism, false promises and offers, no commitment, never reply email, never answer calls... And so on!!!
Kindly get in touch with me in case if you want proof for above proceedings. I have audio recordings as a proof for above complaints and ready to share it over all social media
On tue, oct 1, 2019 at 5:58 am komal pitanjali singh wrote:
Professional hyundai representatives are not yet replied about our complains... Awaiting reply on same!!!
#useless customer service
On mon, 30 sep 2019 at 12:41 pm, komal pitanjali singh wrote:
Hello mr. Prashant,
I think you are our of your mind or don't have sense what you are replying to us. I feel again and again i have to explain you issues which i am facing but you are not in state o[censored]nderstanding or don't have iq that
What i would like to communicate.
As per your email i would like to clarify one more time to you that because of hmil dealer prepared inflated estimate (Rs.766312) for our vehicle (Which was in working condition) and submitted to insurance company. Based on estimate submitted by hmil dealer insurance company declared it for total loss.
I never requested for repair of my car (Based on estimate submitted by hmil dealer) because of your dealer only told me that if i go for repair of my car there is no guarantee or warranty for how many days it will work!! (I have voice recording as a proof for the same). So, some fool will be there who will be agree to go for repair of this car.
As per current exchange scheme dealer is ready to support means what??? What do you mean by exchange scheme??? Who is going to borne amount in case of exchange scheme??? As per your email on
24th september 2019 at 8:58 am you had offered us two options, for your information and to remind you please check below bracket email sent by you:
(Dear madam,
As per our discussion we had given you 2 options as mentioned below in the trail mail, out of which you have opted for second option i. E. (If you go for new vehicle the difference amount will be borne by hmil (Including insurance, rto). Same model (Grand i 10 petrol 1.2 magna automatic) will be offered. Rto charges will be borne by hmil. Insurance policy charges will be borne by hmil (If you want to go for zero depth policy you will have to bear the additional charge). No extra accessories (If you want any of the genuine accessories you will have to pay additional for the same).
As per your convenience today i. E. 24th sep 2019 at 10 am sales consultant from m/s ritu hyundai will be coming to your residence.
Once you give the confirmation over the same we can do the further proceedings.
For any further clarification please feel free to contact the undersign.)
As per mail received from you we had few queries like which car are you offering/ year of manufacturing/ insurance policy type etc. But you never replied to that
Email and now you are again not clarifying anything and dragging the issue.
You never reply to our email queries, don't have guts to answer our calls, no resolution for our complains since more than one and half month. You all just wasting my time and not bother to resolve the issue.
Kindly reply on my complains, we will see you all in consumer court.
Komal pitanjali
On mon, 30 sep, 2019, 7:05 am prashant adhikrao kamble, wrote:
Dear ms. Komal pitanjali,
This is with reference to your earlier mail communication to us.
We would like to clarify you that your vehicle cannot be declared total loss unless & until you given your written consent for this. Dealer prepared estimate for water submerge vehicle and submitted the same to insurance company on your behalf for your vehicle.in total loss vehicle case insurance company’s maximum support is idv value.
If you wants the repair the vehicle as you requested in earlier communications. Dealer will repair the vehicle as per your approval. But insurance company support on repair amount that will not exceed the idv value of vehicles.
Insurance company will go with your decision. Now choice is yours you wants to repair or total loss of your vehicle. Dealer is ready for both the option as per your approval. Also dealer will delivered the vehicle after repairs in road worthy condition to you.
As for current exchange of your grand i10 (Automatic) with new grand i10 (Automatic). We have discussed the matter with dealer and he is ready to extend support in this case as per current month sales schemes.
Please inform your decision to us so that our dealer will coordinate with you accordingly.
Assuring you all-time best services from our side.
Regards,
Prashant kamble
Territiory parts & service manager
West regional office
T +[protected]
WWW.hyundai.com
Hyundai motor india limited
On mon, 30 sep, 2019, 5:58 am komal pitanjali singh, wrote:
Hi all,
Don't understand what kind of training hyundai providing to its employees. Send them email they will respond you in 48 hour after reminder, call them they will not pick up your call. From executive to manager every one same. Every time they try to divert issue somewhere else.
They mailed me something and asked about to clarify same thing and no response from them
All hyundai executive marked innthis email are fictitious i feel or they are telling me hyundai is working in style.
Regards
Komal pitanjali
On fri, 27 sep, 2019, 3:37 pm komal pitanjali singh, wrote:
Please clear one thing what you are offering, as mentioned in earlier mail new car or not.
As per our discussion we had given you 2 options as mentioned below in the trail mail, out of which you have opted for second option i. E. (If you go for new vehicle the difference amount will be borne by hmil (Including insurance, rto). Same model (Grand i 10 petrol 1.2 magna automatic) will be offered. Rto charges will be borne by hmil. Insurance policy charges will be borne by hmil (If you want to go for zero depth policy you will have to bear the additional charge). No extra accessories (If you want any of the genuine accessories you will have to pay additional for the same).
As per your convenience today i. E. 24th sep 2019 at 10 am sales consultant from m/s ritu hyundai will be coming to your residence.
Once you give the confirmation over the same we can do the further proceedings
On fri, 27 sep, 2019, 3:16 pm prashant adhikrao kamble, wrote:
Dear ms. Komal pitanjli,
This is with reference to your earlier mail communication to us.
We would like to clarify you that your vehicle cannot be declared total loss unless & until you given your written consent for this. Dealer prepared estimate for water submerge vehicle and submitted the same to insurance company on your behalf for your vehicle.in total loss vehicle case insurance company’s maximum support is idv value.
If you wants the repair the vehicle as you requested in earlier communications. Dealer will repair the vehicle as per your approval. But insurance company support on repair amount that will not exceed the idv value of vehicles.
Insurance company will go with your decision. Now choice is yours you wants to repair or total loss of your vehicle. Dealer is ready for both the option as per your approval. Also dealer will delivered the vehicle after repairs in road worthy condition to you.
As for current exchange of your grand i10 (Automatic) with new grand i10 (Automatic). We have discussed the matter with dealer and he is ready to extend support in this case as per current month sales schemes.
Please inform your decision to us so that our dealer will coordinate with you accordingly.
Assuring you all-time best services from our side.
Thanks & regards
Prashant kamble
Territiory parts & service manager
West regional office
T +[protected]
WWW.hyundai.com
Hyundai motor india limited
On fri, 27 sep, 2019, 6:47 am singh, pitanjali, wrote:
Hello all,
Hope some of new email ids (Marked in to & bcc) are correct & hoping someone will take action on your inefficient servive team. Pathetic team specially west zone.
World auto forum:- sorry anuj to keeping you in cc. But i helpless these hyundai service team is not resolving my issue. I am trying to let everyone what their service after sales. What they claiming is factually incorrect.
Regards,
Pinto
Pitanjali singh
Sap functional | capgemini
Capgemini uk | worthing
Mob.: +[protected]
WWW.capgemini.com
Hmrc barrington road, worthing. West block room 233
From: singh, pitanjali
Sent: thursday, september 26, 2019 8:46 am
To: pankaj sharma ; prashant adhikrao kamble ; chung. [protected]@hyundai.com; [protected]@hyundai.com; [protected]@hyundai.com; purnangshu sekhar jena ; [protected]@hmil.net; [protected]@hmil.net; crwest ; [protected]@kia.com; [protected]@hyundai.com; punnaivanam. [protected]@hyundai.com; [protected]@gmail.com; vijaya. [protected]@hmie.co.in; [protected]@hyundai.com; manoj batham ; mong. Koo. [protected]@hyundai-motor.com
Cc: komal pitanjali singh ; ashley. [protected]@hyundai-car.co. Uk; [protected]@hyundai. Ru; [protected]@hymausa.com; [protected]@hyundaicorp.com; [protected]@hyundaimotorgroup.com; yound. [protected]@hyundaicorp.com; hyundai customer care ; hi.[protected]@gmail.com; [protected]@hmausa.com; [protected]@hyundaicanada.com; [protected]@hyundai.com. Au; [protected]@hyundai.com. Au; [protected]@hyundai. Fr; [protected]@hmausa.com
Subject: re: your i1o mh05cv3209, estimate (34 day of compalint)
Importance: high
Hi pankaj,
As a national head of service india (As per my understanding) if you cant handle this case please let me know who is superior. It’s pathetic that you guys are dragging this issue too long & some of your manager blaming us for stretching this issue. Your manager don’t know some basic question (Asked below) he is offering insurance to but which insurance don’t know.
If anyone from above cced or to can help on this matter or help me with some superior person email id that would be great. I am in uk on project & trying to participate in all call with my wife, pankaj & prashant on daily but they are taking 24 to 48 hours to respond on my simple question.
Regards,
Pinto
Pitanjali singh
Sap functional | capgemini
Capgemini uk | worthing
Mob.: +[protected]
WWW.capgemini.com
Hmrc barrington road, worthing. West block room 233
From: komal pitanjali singh
Sent: wednesday, september 25, 2019 6:13 pm
To: prashant adhikrao kamble ; [protected]@hmausa.com; [protected]@hyundai. Fr; [protected]@hyundai. Ru; [protected]@hyundai.com; [protected]@gmail.com; [protected]@hyundai.com. Au; [protected]@hyundaicanada.com; [protected]@hyundai.com; purnangshu sekhar jena
Cc: pankaj sharma ; ashley. [protected]@hyundai-car.co. Uk; chung. [protected]@hyundai.com; [protected]@hmil.net; [protected]@hmil.net; crwest ; [protected]@ehyundai.com; [protected]@kia.com; [protected]@hymausa.com; [protected]@hyundai.com; [protected]@hyundaicorp.com; [protected]@hyundaimotorgroup.com; punnaivanam. [protected]@hyundai.com; [protected]@hyundai.com; vijaya. [protected]@hmie.co.in; yound. [protected]@hyundaicorp.com; manoj batham ; hyundai customer care ; hi.[protected]@gmail.com; [protected]@hmausa.com; milton. [protected]@hdfcergo.com; mishra. [protected]@hdfcergo.com; mong. Koo. [protected]@hyundai-motor.com; nilesh. [protected]@hdfcergo.com; deepak. [protected]@hdfcergo.com; [protected]@hyundai.com. Au; [protected]@hyundai.com. Au; singh, pitanjali
Subject: re: your i1o mh05cv3209, estimate
Thank you consumer affairs america for your quick response. I am hoping you will send me the details which i am looking for.
Is hyundai provide different training to their region. Atleast customer service should related training should be the same across the world.
On wed, 25 sep, 2019, 5:45 pm komal pitanjali singh, wrote:
How much time do you all require to reply to below email?
@ mr. Jena was saying to me that we were delay replying and dragging the matter since long...!!! We have always replied you all within a hour or as early as possible on the same day. But if you can check all our conversation email you will come to know that there is a delay from your side all the time...!!! So first look into your department how r they working and then point to someone else...!!!
Regards,
Pitanjali
On wed, 25 sep 2019 at 1:09 am, komal pitanjali singh wrote:
Hello prashant,
Please confirm on email that hyundai has not discontinue hyundai grand i10 magna automatic production & if it is so i ready to accept same model “grand i 10 petrol 1.2 magna automatic†white colour (Let me know features of car, year of manufacturing, specifications etc…) with rto expenses + hdfc comprehensive insurance policy (Expenses born by hmil). I want delivery within 2 weeks time.
If production stopped then as discussed on call hyundai will offer me grand i 10 nios magna automatic.
As well as i didn’t heard any word about other expenses incurred during this period of time like diagnosis charges, towing charges etc and apology letter for rude behavior and misconduct by hyundai team service.
Respond me in the morning so will close this thing tomorrow only.
Komal pitanjali
On tue, sep 24, 2019, 08:58 prashant adhikrao kamble wrote:
Dear madam,
As per our discussion we had given you 2 options as mentioned below in the trail mail, out of which you have opted for second option i. E. (If you go for new vehicle the difference amount will be borne by hmil (Including insurance, rto). Same model (Grand i 10 petrol 1.2 magna automatic) will be offered. Rto charges will be borne by hmil. Insurance policy charges will be borne by hmil (If you want to go for zero depth policy you will have to bear the additional charge). No extra accessories (If you want any of the genuine accessories you will have to pay additional for the same).
As per your convenience today i. E. 24th sep 2019 at 10 am sales consultant from m/s ritu hyundai will be coming to your residence.
Once you give the confirmation over the same we can do the further proceedings.
For any further clarification please feel free to contact the undersign.
Regards,
Prashant kamble
Territiory parts & service manager
West regional office
T[protected]
WWW.hyundai.com
Hyundai motor india limited
Image removed by sender. Description: csi-2
On thu, 19 sep, 2019, 4:27 pm komal pitanjali singh, wrote:
Mr chung,
Got one email id of yours.
Next target will be korean news channel & news paper on twitter instagram. Some one will tell me your email address.
On thu, 19 sep, 2019, 3:59 pm komal pitanjali singh, wrote:
Hi mr pankaj,
It seems you are wasting my valuable time. For you its your job which you are not doing correctly.
@ hyundai world :- its very sad for hyundai india that national service head is unable to find answer of my question & unable to give me any resolution. He is working on my case from last week. I can’t take it more.
There is some basic issue with your hiring please correct it or one day you are going to worst service provider. Either i am an # or your service team who are yet to resolve my issue. Its already more than one month.
Pathetic service in my life.
Can anyone help me with email id of hung mong-koo (Chairman) lee won-hee (President and ceo).
Regards,
Komal pitanjali
Komal pitanjali singh
Mon, sep 16, 9:13 pm (3 days ago)
Image removed by sender.
Image removed by sender.
To prashant, consumeraffairs, contact, digital, group, hyundaiinstamanager, prapti_priya, social, ashley. Andrew, chung. Mong, crsales, crservice, hyundai, hdmaster, hi.com, hyoung-keun-lee, hyundainationalcustomercare, ipinfo, ir, jflannery, manoj, master, milton. Kinny, mishra. Arun, mong. Koo. Chung, nilesh. Ghosalkar, pankaj, punnaivanam. Sankaramoorthy, sskim, vijaya. Saradhi, crwest, yound. Kim, deepak. Sonkar
Image removed by sender.
Hello,
Where are you mr pankaj. Don't have any answer. You guys are shameless. Let's reach to social media. Will meet on facebook, twitter, instagram & linkedin.
Let everyone knows how careless their customer service representative.
I m coming with big banner to your showroom on duseharra as well to educate your customer. I will show you mirror cheater hyundai.
Regards,
Komal pitanjali
On fri, 13 sep, 2019, 1:44 pm komal pitanjali singh, wrote:
Thanks for your mail deepak!! Can i have surveyor report please??!!
@mr. Prashant kamble: as per insurance company, they have declared the vehicle as total loss on the basis of estimation given by hyundai workshop where they have declared our car as c category damage (Water level above dashboard)/ as u mentioned fully non functional/flood affected car due to flood but whereas for your kind information the water level was up to seat level (Not above seat) and our car was in working condition (Hyundai person came to pick up our car (Before i toed the car to workshop) and drove approx 50 meters and parked back in society suggesting that it's better to take our car to workshop by toeing as it's flood affected)...!!!
Due to higher estimation cost given by hyundai workshop, insurance company had declared our vehicle as total loss. I wish you do understand the fact that declaration of accidental vehicle as total loss, squarely and solely doesn't falls under the domain and is not the prerogative of the insurance company and having linkage whatsoever with hmil.
As well as it's very practical to compare the price of a brand new vehicle with the total estimated repair as our car was fully functional when its given to hyundai workshop and it's insane to note that parts value are higher than the brand new car where main car parts values are not even included.
So stop blaming others and passing your liability.
Waiting for your reply, diagnosis report & other complaint which i have raised.
Mr pankaj, if you can check & revert on my complaint because i feel other person's are confused or trying to make everyone confuse.
Regards,
Komal pitanjali
On thu, sep 12, 2019, 14:19 wrote:
Dear maam,
Your vehicle was damaged under the recent floods & you have given the car to the workshop for repairs under insurance claim.
We as an insurance company have inspected & assessed the losses basis on the estimation (Attached) provided by the workshop.
The workshop have provided the estimation of approx value 5 lac.
As per the category described by the workshop the vehicle, water was above the dashboard level (Which needs to be considered as c level mentioned on the estimate attached)
Your vehicle idv 4, 56, 030/-
Basis on the estimate provided & the surveyor report your vehicle will be processed under total loss (As per the policy terms), as the repair liability is above 75% of the idv
Regards,
Deepak sonkar.
Assistant manager - claims
Hdfc ergo general insurance company ltd
Mob.: [protected]
Website: WWW.hdfcergo.com tollfree:[protected]
Experience the convenience. Take it easy with hdfcergo.com
On thu, sep 12, 2019 at 7:03 am komal pitanjali singh wrote:
Mr prashant,
Yet i have not heard from you a single word on diagnosis report and your vp service rude behaviour. And why noone has connected to me or my husband when we complaint about ritu service team rude behaviour. I have not heard a single word from mr sharafat as well. What kind of manager you are.
@hyundai what kind of training you are giving your team.
Regards,
Komal pitanjali
On thu, 12 sep, 2019, 6:03 am komal pitanjali singh, wrote:
Hi deepak,
Could you please reply on below mail asap.
As per hyundai team, hdfc ergo has inspected, estimated and said vehicle should go under total loss. I know their service manager has no brain what he is writing down. He is putting all blame on insurance company. Could you please clarify why you have suggested total loss. Can you send me your inspection report and estimated cost sheet.
I am going to take serious action.
Mr kamble
My car was functioning. When your man came to my place he drove my car 50 metres and then he got a call from someone from hyundai who told him to toe the car instead of driving the car. So dont say loudly that you are incapable person for your role. Dont divert topics anywhere else. And mr keep everyone in cc don't remove anyone. And after taking my vehicle from your garage its engine is not starting which was working when it was toed to service centre.
Regards,
Komal pitanjali
On thu, 12 sep, 2019, 5:01 am prashant adhikrao kamble, wrote:
Dear mr pitanjali,
This is with reference to the multiple discussions, email communications and your concern related to your grand i10 car bearing chassis no./vin - mala851cmgm465149 and regn. No. - mh05cv3209.
It is reiterated herein that post inspection of the vehicle by the surveyor and considering repair cost, the surveyor of the insurance company declared your vehicle as total loss. Please be informed that comparing the price of a brand new vehicle with the total estimated cost of repair and reassembling of a fully non-functional / flood affected vehicle, which has been declared total loss by an insurance company is neither practicable nor feasible.
We wish your understanding on the fact that declaration of an accidental vehicle as a total loss, squarely and solely falls under the domain and is the prerogative of the insurance company having no linkage whatsoever with hmil.
Be that as it may, you may consult with the insurance company for all your queries related with repair estimate, inspection report / declaration of total loss of your vehicle.
We believe that the same addresses the concern raised by you.
Regards,
Prashant kamble
Territiory parts & service manager
West regional office
T[protected]
WWW.hyundai.com
Hyundai motor india limited
On tue, 10 sep, 2019, 10:49 pm komal pitanjali singh, wrote:
On tue, 10 sep, 2019, 6:43 pm komal pitanjali singh, wrote:
Hi pankaj,
Are you guys working in stone age. How much time do you need to respond on my mail. If national head of services will work like this what customer can expect from regional or hyundai dealers.
For other people in loop - we had a call with pankaj on yesterday morning and he promised us that he will respond asap. I think in hyundai terms asap meaning is different. Shameless company.
Regards,
Komal pitanjali singh
On mon, 9 sep, 2019, 7:57 am komal pitanjali singh, wrote:
Mr pankaj,
Can you respond on my email.
On fri, 30 aug, 2019, 10:28 am komal pitanjali singh, wrote:
Hi all,
I hope you all are seeing the mails which i have been sending since last few days. But till today i haven't received any conventional justifications/ resolution for my complaint (Complaint number 1-[protected]) which i have logged on 16th august 2019 and added two more complaints (Complaint number 1-[protected]) yesterday i. E. 29th august 2019. If by today eod, i won't receive proper justifications for my all complaints than i do not have any other options but take hyundai to consumer forum, pmo, transport minister, price cap (For regulating inflated price) etc.
I have gathered all required data which is enough to prove how hyundai is cheating and making fool their customers while selling their car & how they treat customers when it comes to provide their services/assistance in case of emergency etc. I have asked for car diagnose report multiple times (Who have diagnose my car, when it got diagnose, which part they found damaged & how much its damaged etc.) but i haven't received that report whereas they had just ignored what i was asking for. As per hyundai my car got diagnosed twice, firstly by the ritu hyundai & secondly by the territory parts & service manager. So here, i want both the reports along with cctv footage (If possible) of diagnosing my car.
As well as how well trained hyundai professional (Customer care managers/ vp service managers) are there that th
