Hyundai Motor India Complaints & Reviews

Respected sit i myself h p tinani owner of car i20 gj 06 fc 1380 went for service at your hundai motor service centre on 2nd sept 2019 due to flood damage. Car was given to me on 21 sept 2019. After service. While driving car in city immediately after service. Clutch was not working iwas in trouble to drive car without clutch. Heavy traffic trouble me lot. Pl advise your staff give me proper service at hundai motor service at chhani vadodara

The registration number of vehicle is up14-ec-9931. I have purchased the hyundai i10 grand from m r hyundai, 28/1/4 industrial area opposite to paras dairy, sahibabad, ghaziabad, u. P on 31st july 2019. The total kms is just 825 kms.

On date 22/09/2019, sunday : i went to m r hyundai for the first free service after running the vehicle just 825 kms. During the service work, my new car has been hit to a wall by a service person and there are major damage on the front bumper of my new car due to carelessness of a service team. Please find herewith the attached picture for the same. Now, they are saying to repaired and painted in their body shop and will give me tomorrow.

My question is that, why should i accept this repaired bumper because it will easily and heavily decreased the value of my whole car due to damage case and this is not the company painted (Original). A new layer of the paint would be on the original bumper which can be easily identify visually or by device (Paint thickness).

I request you to provide me an original new bumper to compensate this damage caused by the service group. Where is the fault of customer and why would i bear this. Though, this is a fault of service team of hyundai, i can only accept the new bumper with original paint. I have purchased new car and safely running but it has been damaged during service by hyundai person in just within 2 months. My whole money went to vein.
If, there is a problem in providing new bumper, then you can take your car back because this is really very strange and bad service team. I am very normal family and i have taken this car on loan. Hope, you can understand my problems and tension. I am really in tensed condition and repairing by paint would not be a justice with a new car owner.
In-fact, i have not received my rc till now and my vehicle got damage.

Kindly contact to m r hyundai and tell them to provide the new company bumper with the same color.
I, therefore, request you to understand my concern and do the needful as soon as possible.
I am dropping this email keeping in mind that i would receive the positive response and complete support from hyundai indian service head office.
Looking for your kind support at the earliest.

Im facing a serious issue on my i10 (Uk07an3508) of eps failure, its life threatening manufacturing defect which hyundai india needs to address.. My car has just done 15k kms in 7 yrs and this eps jam issue has come up.. There was also manufacturing defect of oxygen sensor when it was not even 1 year old which i had to fight a lot to get it replaced free of cost.. But now again one more manufacturing defect and this time life threatening one as eps suddenly failed on the road.. Facebook page of hyundai india and internet is full of this eps issue in hyundai cars as reported by many other users. Hyundai india should have recalled all the i10 cars sold around 2012 with this manufacturing defect but they chose to put customers life at risk by not doing so. I have visited 2-3 hyundai dealers in dehradun and none of them have been able to diagnose the problem correctly and trying to fool me. One is telling me i will have to pay rs. 5000, other is telling rs. 20000 and one other telling rs.35000. Looking forward to your support in this regard to get faulty parts replaced without having to pay anything and it was not my fault that i trusted hyundai and bought car a car from them.

Dear hyundai team,

With this mail i would like to bring your attention on the problems i faced from joshi hyundai, chandigarh. Vehicle no. Ch01bv2864, invoice no-b[protected] matter is-

1) we had taken vehicle insurance claim in june month dated 13.06.19. Noticed paint not matched with the car.
2) after giving several reminders to the agency. 2nd time repainted job has done. Still there is paint mismatched.

3. Also i have observed that after repair door is not getting closed properly and the same ia communicated to mr. Jaiswal of joshi automobiles but as per him this is the feature of the car. This type of person u have in your workshop who don't understand the customer issue and do nothing for customer satisfaction.
4. Also i have asked to escalaye my concern to hyundai team but mr. Nitin of joshi hyundai told me this can not be escalated.

From last 1 month i am continously doing follow ups with the concerned dealer but no positive response recieved from their end.

So request you further to intervene in this matter. We are highly disappointed with the services of hyundai specially from m/s joshi hyundai chandigarh.

The satisfaction is purely zero as a customer perspective. Customer satisfaction index will be given zero rating from my side.

Regards,
Dheeraj kumar goyal

I am your recent customer bought hyundai i20 on 12 june.

But from few days my horn is not working properly so i gave my service today on 2:30pm at kalol punjab hyundai service center.

I heard about h promise and bought hyundai for better service but today i am very disappointing with service.

Service center person gave 4:20 pm for complete check up and i called in service center on 4:30 but no response given by them after when i called they told me for change horn but horn is not available so i told him for deliver car at my door but after many fallow-ups they did not deliver my car and also told that we will arrange but you have to drop our person i agreed but till 6:30 after when i will going to center and call them to not deliver i come for take my car and they told that our person already gone with your car for deliver and when i reached at center car was still there.

I hope you will take some prompt action.

Kindy take action against them.

I own an hyundai accent. Registered no up 78 ew 1105.. Car was sent for claim on 23/08/19 to hyundai panki workshop.. Work was not started for next 10 days as the surveyor was not sure about the ncb i claimed last year.. Hyundai representatives did not bother to call me on their own.. I had to take pain for all the enquiry..
Finally when i personally went to workshop to pick my car on 14/09/19 but the car was still incomplete.. After waiting for 1 hour i came to know that insurance company had still not sent approval.. The problem still stands unresolved.

Am going to buy a new hyundai car but the
Dealership is asking for handling charges
3000rs. I have informed them that it's illegal
To ask for handling charges, but then also he

Said we take. Then i said i will speak to go;.
Rto office, he replied go ahead. Whai
Kinda law is this. Government is becoming

A joke to these people and even worst.
After this complaint let's see what is being
Done.

I have purchased new santro car on january this year, car number - wb20bb4413 from mohan motor hyundai, college more kolkata - 700140 shop but after some days shop got closed & i am still suffering to get the smart card. Now my car is in service center where 20k claim bonus reqd. But as per insurance company cashless claim is not possible due to smart card not provided. Pl look after this issue, it's very frustrating now and can't expect such kind of delay from hyundai brand.

To,

Sales In charge
Hyundai Motors India Ltd

In the month June 2019 I visited Kanchana Hyundai Udapi, (Address: NH-66, NR Karavali Junction, Nittur, Udupi, Karnataka 576103)
Then we decided to buy a Hyundai I 20 Car with our old car Maruthi 800 with exchange plan
Also we have paid Rs.5, 000/- advance booking (later U turned sales executive we unable to give exchange bonus and all this story’s
My sel[censored]pset and gone all my happiness. My one of brother called to Rahul Hyundai Showroom in Shimoga (Address: Shankar Mutt Rd, Sheshadripuram, Tank Mohalla, Shivamogga, Karnataka 577201)
We discussed with then we took took from lone we have paid down payment also same Hyundai I 20 car in Rahul Hyundai Shimoga Showroom Delivery taken on 10/07/2019 (for your reference have attached RC Copy of new vehicle)
Ofter matter comes what about advance payment refund
I clearly told that kanchana Hyundai executive also request latter given. She took more then one month sent return amount of Rs.2, 000/[protected]=2000)
Then we asked that executive why deducted she telling that you have see our policy sir we can’t du anything its your mistake told. At the time of booking she is in harry to book the car and she told nothing after that all ths story’s.
I clearly told that I brought car HYUNDAI I20 Only Dealer Only change where is the mistake
If customer where will get benefits that dealer said will buy a car what mistake in that
She is not able to give manager number also
I lost 3000/- is not a matter but this is not the way to du the business their behavior was to the point of rudeness.
Waiting for your response !!!
Wram Regar
Sadananda S G
[protected]

Dear sir,
I am sarvesh mishra, booked a car hyundai venue on 16/08/1990 quotation attached. But till date i didn't receive my car. First time they were said dispatched car colour is different than your choice but i were said him i will only took selected coloured car. Second time today i have received a call from m. R hyundai said that you have to pay 50% of booking amount otherwise up to your desired date it can be handed over to other because it is demanding car... How i have paid money without watching my car in showroom. Please justify sir

Hi,

I am keep checking mileage. It's giving me 7-8 only even with 50% highway and 50% city. It is difficult to keep it.

I sent the car 2 times to your service center and your engineer did all settings 2 times but no change.

Can you initiate the process of taking the car back? I am ready to buy another hyundai car with high price adding more money, buying better model.

Please let me know.

Thanks
Mukul
[protected]

Dear team,

This is bring to your kind attention regarding my car verna register mohali pb65 ar 8700 in the name rajveer singh.

Three days back i met with an accident (Two bulls attack on my car and damage from left side) and lost my left side rear view mirror, both the doors and quarter panel. I have zero depreciation cashless insurance policy from hyundai. My insurance policy number is hfe30188 (Insurer company name is future generali) despite of knowing that the car insured with zero dep policy, they are not replacing my quarter panel, they are only doing denting despite of knowing the fact that the same is not repairable, in quarter panel there is several holes, to cover these holes they are filling some solvent, as confirm by the hyundai advisor the same would be dropdown with few month and the car will never take exact shape.

Then tell me what is the meaning of taking such costly insurance from hyundai dealer.???
Why hyundai dealer are forcing to get a insurance form dealership only..?? Just to shake of some insurance commission dealership screwed my happiness. There is no gap in my insurance policy.

Now i am feeling cheated and too much disheartened with the act of joshi hunadi and insurance company future generali. Insurance survair mr. Darpan he is saying jo karna hai kar lo complaint karne se kuch nahi hoga. Kuyon karvai humse insurance, his number is [protected]

I am in verge of losing hope and trust with the trusted brand of hyundai worldwide, i have invested my hard earned money to buy this car, now i can say that hyundai, dealership of hyundai joshi hyundai and insurance company called future generali they screwed my beauty of car, they screwed my hard earned money, they screwed my trust from hyundai, they screwed my trust with insurance company called future generali, finally i can say that they screwed my happiness.

Hope you all can save your skin by giving my happiness back in form of my car.

Waiting for positive response. Otherwise i'll dealt complaint very seriously, if the same would not be treated on priority i will escalate my complaint up to any extant.

Thanks & regards
Rajveer singh
[protected]
Email id: [protected]@gmail.com

Car no: tn 09 ch 8353 (Hyundai grand i10 asta)
Registered under road safety as well.
On 16th sept, on my return from bangalore, 14km ahead of vellore, car developed problems and had to be halted. As i know the rs supervisor in chennai, i called him and he gave me the number of hyundai's authorised service centre in vellore. I called ms jain cars pvt limited, vellore who then turned up and towed the car to their centre.

On 17th sept after repairs, ms jain cars had billed rs 820 + taxes towards towing charges. They further added that towing charges can be exempted only against a written confirmation from rs.

I spoke to mr sanjeev singh in the toll free number rs and requested him to give suitable instructions for waival. He flatly refused and said that i should have called only rs and not the dealer directly.

In this issue, i have remained within the orbit of hyundai in all activities viz towing, servicing, parts replacement etc., at a time when i have paid for rs, just because i did not call rs for towing, charging me for towing is tantamount to excesses.

I request you to refund the amount rs 820 plus taxes claimed by ms jain cars, vellore in their bill no: b[protected] dt 17th sept

I have purchased hyundai venue with vin - malfe81alkm034781 from bohra hyundai nit faridabad haryana dated 4th august 2019. They (Bohra hyundai) have informed me that they will give the vehicle rc within 20 days and i have submitted all the documents needed for rc on time. As i'am working in public sector (Syndicate bank) as manager and i got transfer from faridabad to guwahati, i have to move car as early as possible. I have reported the issue before 15 days to the concerned persons. Till today (17/9/19) bohra hyundai has not provided rc. I have contacted the sales executives, consultants and general manager but still they are unable to arrange any help in this matter. This becoming heavy problem for me as i have to wait in faridabad for only rc by not joining guwahati on time and hampering the business of bank and my leaves. I have not expected this from hyundai's side ever. So i need a immediate remedy in this matter and issue rc at the earliest since time is running out

I have purchased a hyundai grand i10 magna crdi in my wife name chandni w/o sachin gupta on[protected] today i went to godawari motors ferozepur road ludhiana for the second free service of my car i showed them there was cracks in the paint on the roof of my car i realized the roof was repainted when i bought the new car from godawari hyundai ludhiana i even examined the car from authorized painter from the market they said the roof is repainted so this is to your notice that i have been cheated from godawari hyundai ludhiana so please compensate me and reply me otherwise i will sue the company as 420 has been done to me
Regd no pb 10 gy 3745

I purchase a hundai xcent car on vintage hundai hajipur on full payment of tamprary no and parmanent registration no.payment date 08-08-19 parmanent registration no not receive me . parmanent no registration cost is not diposit in DTO office by dealar but I already all payment to dealar .I comlain dealar and regional office but no response my complain

I have been sending emails to the hyundai customer services email address "crservice" and every time i get an email that the regional office or dealership will contact me.

I am not getting a satisfactory response on my complaint related to multiple issues i have faced till now due to services at different service centers.

I need a response from hyundai. Given below is my complaint and response so far.

Hello mr. Dixit,

I appreciate your response and as i have already mentioned in my previous email, i want a confirmation from the hyundai regional office or other concerned department that they agree to the reason provided by you and your team.

If they agree and confirm that it is the reason for overheating after a year, then i will take this concern further and challenge this reasoning in appropriate forum.

Hope you understand.

@hyundai, please respond accordingly. Else share the contact details for grievances cell who can take this forward.

Thanks
Jaswant singh
[protected]

On mon, 9 sep 2019, 13:26 gm service, wrote:
Dear sir

Greetings from nirmal hyundai!!!

We regret the inconvenience caused to you.

This has reference to the overheating concern raised by you for the first time after the cyl head gasket replacing dated 14.01.2018 by triumph hyundai at 27248 kms in your grand i10 car bearing vin / chassis no. Mala851clem212827 and registration number - dl9caj2821.

As you are already aware of the fact that your vehicle met with an accident on 27th august, 2018 and was reported at the workshop for accidental repairs and at that time the radiator assy, motor radiator cooling fan, fan cooling, hose assy radiator, shroud radiator and hose assy radiator which are directly related to engine cooling system, were replaced under insurance claim.

We wish your understanding towards the fact that the above said accident and consequential impacts on cylinder head gasket, may be one of the major cause of overheating of engine.

Please also note that neither any overheating concern was reported by you nor did the workshop observed the same at the time of service and during the minor road test after service.

Therefore, please do not have any apprehension regarding the same.

For any further clarification or assistance, feel free to contact mr. Manoj kudia at [protected] (Service manager).

We assure you best of our services always.

Thanks & regards

M. K. Dixit
General manager (Service)
Nirmal hyundai noida
Mobile-[protected]

From: jaswant singh [mailto:jaswant. [protected]@gmail.com]
Sent: 06 september 2019 16:37
To: mallika; [protected]@hmil.net
Cc: gm service
Subject: re: service feedback: dl 9c aj 2821

Hi all,

I didn't hear anything on this.

Thanks
Jas

On thu, 29 aug 2019, 16:47 jaswant singh, wrote:
Thanks for email!

I don't see crservice looped in this email - might be this the protocol hyundai is following with the dealership. But i don't want to respond to different threads; hence, looping them.

Coming to your response referring the accidental repair which could have been a reason for this heating after a year (According to you); i can see that this is just an assumption and i do not agree to this. I am looking for a concrete "root cause" of the issue and not just the probable causes. Hence, my question to hyundai is...

1. Do they agree with the reason provided by dealership for heating?
2. If yes, then why it happened just after the service? Do you have an additional assumption that it was a coincidence?
3. Do you agree that a repair work which took a month will leave the car prone to these unforeseen issues? If yes, then, should i consider that my car is going to spend multiple days in the workshops every year?

I hope you understand my concern and will have a deeper look into this.

Thanks
Jaswant singh
[protected]


On wed, aug 28, 2019 at 4:37 am crm service wrote:
Dear sir

Greetings from nirmal hyundai!!!

Sorry for inconvenience caused you.

This has reference to you email dated 27th aug-2019 regarding your hyundai car regn number. Dl9caj 2821.

Regarding your reported concern related to engine overheating, we would like to mention that the car was met with an accident on 27th august-2018 and repaired at nirmal hyundai noida at that time the radiator assy, motor radiator cooling fan, fan cooling, hose assy radiator, shroud radiator and hose assy radiator which are directly related to engine cooling system, were replaced thru insurance claim that may one of the major cause of overheated due to consequential impacted on cylinder head gasket resulted the car started overheating on 11th aug-2019.

We would again like to inform you that there was not overheating concern reported by you neither we observed during the service and minor road test after service.

Therefore, please do not have any apprehension regarding the same.

In case of any further assistance or clarification please feel free to contact undersigned or mr manoj kudia at [protected].

Thanking and assuring you of our best services at all time.

Regards

Aarti gupta
Customer care manager
Nirmal hyundai
C-27, sector-3 noida
Mobile-[protected]
Landline[protected]


From: jaswant singh [mailto:jaswant. [protected]@gmail.com]
Sent: tuesday, august 27, 2019 7:04 am
To: mallika
Subject: fwd: service feedback: dl 9c aj 2821

Hi aarti,

As requested by you.

Thanks
Jas

— forwarded message —
From: jaswant singh
Date: mon, 26 aug 2019, 20:21
Subject: fwd: service feedback: dl 9c aj 2821
To:

Hi,

I have serious concerns related to the service job done at hyundai service centers.

Background: i bought the car in jan 2015 and till today that car is serviced/repaired only by the hyundai service centers. But, here is a series of issues encountered post the services.

1. Year 2017 - service was done by capital hyundai and car had no issues before it got serviced. While they were working on tightening of the bolts in chassis, they called me and said a bolt is not getting tightened and is moving freely - it was unexpected and i had to pay rs 1200 for that.

2. Year 2017-18 - there was ac related finding and they repaired that. Post that repair work, the car suddenly got heat up and the entire chamber had to worked upon. Capital admitted that it was there fault where something was not fitted properly. I got my car after 3-4 weeks.

3. Year 2018 - car met with an accident and nirmal hyundai worked on that - it was a good job and no complaints until the car started heating again on 11th aug 2019.

4. Jul-aug 2019 - car was serviced by nirmal hyundai on 29th jul and suddenly started heating on 11th aug 2019; nirmal hyundai was informed about that. They checked the car and asked me to observe the radiator water level for 3-4 days and get back if it reduces. Level was reducing every day and then they started working on the repair work which costed me rs 15000.

Concern: by looking at the chronology of the issues post servicing/repair work, it seems that something was not done correctly by one of the service centers which lead to the issue. I need to know the root cause of all these issues and also want to know how hyundai assess the status of my car as on date? Do you believe and confirm that the car is now prone to these issues because the engine/head is worked upon and is no more like the first fit?

If this is the case then, who is responsible for this situation and the amount which i have spent?
If this is the case, then what is the difference between me getting the car serviced by some local motor mechanic or a hyundai service center?

Hope this case is considered for a detailed analysis and proper resolution is provided.

Thanks,
Jaswant singh
[protected]
— forwarded message —
From: jaswant singh
Date: mon, aug 19, 2019 at 6:34 am
Subject: re: service feedback: dl 9c aj 2821
To: mallika
Cc:,

Thanks aarti!

The issue was never there and that is why it was not reported and this is my actual concern that how come the car started heating after servicing.

I had written this this email because i couldn't convince myself to agree on what mr. Kudia was referring to as an ongoing or long persisting issue.

If you had made any calls to me today, i could not have attend that because i am in day long seminar today. Thanks for understanding.

On mon, aug 19, 2019 at 4:11 am mallika wrote:
Dear sir,

This is in reference to your mail dated 18.08.2019 regarding your hyundai car dl9caj2821 for engine overheating.

We deeply regret for the inconvenience caused you.

We would like to inform you that there was not overheating concern reported by you neither we observed during the service and minor road test after service.

Still on your request, our service manager mr manoj kudia [protected] is in touch with you and he will do the needful.

For any further assistance, you may directly contact the undersigned

Thanking and assuring you of our best services at all times

Regards

Aarti gupta
Customer care manager
Nirmal hyundai noida
Mobile-[protected]
Landline (D[protected]


From: jaswant singh [mailto:jaswant. [protected]@gmail.com]
Sent: monday, august 19, 2019 3:00 pm
To: crm. [protected]@nirmalhyundai.in
Cc: gm. [protected]@nirmalhyundai.in
Subject: fwd: service feedback: dl 9c aj 2821

Please acknowledge receipt of this email.


— forwarded message —
From: jaswant singh
Date: sun, 18 aug 2019, 13:28
Subject: fwd: service feedback: dl 9c aj 2821
To:

Delivery failed at provided address. Sending after correcting the spelling.

— forwarded message —
From: jaswant singh
Date: sun, 18 aug 2019, 12:00
Subject: service feedback: dl 9c aj 2821
To:

Subject: overheating just after a week of servicing the car.

Hello,

Just after a week of getting the car serviced from your service center, it was observed that the meter needle has moved to show the over heating. This is never observed in the past even when the vehicle was drove for more than 300 kms a day.

I was informed by the technician/engineer that i need to observe it for couple of days and if the water level in radiator decreases everyday then i need to bring the car back to the center and i am informed that there is some issue in the engine itself which will cost me quite a huge amount. I want this to be thoroughly investigated and the root cause to be provided.

In addition, within a week of service, i got a call from the center to know the feedback where i mentioned two things specifically and i was told to observe for a while and get back if it persists following are the two observation in addition to heating:

1. The air conditioner started tripping when there was traffic jam or i was at a halt due to any reason. This was informed to the technician on 10th aug'19 while i visited the center.
2. The mileage of the car decreased by around 75 kms on a full tank sample even after getting the throttle done during service. This was not a major concern as i had to observe it again after filling the tank (It was also suggested by the lady over the phone).

All this makes me a little uncomfortable in understanding that the issue lies within the engine and it might have been an ongoing issue which suddenly appeared after the service to me it looks to be a servicing issue and needs to be taken care of at the earliest.

Not having a car at home creates loads of discomfort; hence, should be dealt at priority.

Dear sir,
My dream car hyundai venue s 1.2 petrol lava orange has been booked on 01/07/2019 at austin hyundai, patuli, kolkata. Hyundai assured delivary will be august. Even they are unable to inform when car will be deliverd.
My sincere request to hyundai to deliver the car on 27th september my brother's birthday otherwise i have to cancel booking. Hyundai is very reputated large car company hope you will see our expectation.

Rathindra nath biswas
[protected]

I am dr deepak varma
I20 active is my car
Had problems with my silencer so asked ujwal hundai nasikcity from where i had bought it 3 years back as the car was going for repair i suggested a paid service also
Took the vehicle informed about job work but by evening informed that part of silencer not with them hence just servicing done n returned the vehicle after 5 days got a call that part has come hence driver took the vehicle
Problem is after changing the scilencer the firing has changed n i can feel problems in pick up
Got in touch they said i need to come personally with vehicle n explain
Strange me driving for 3 years can understand but technicians in ur service station cannot
I am a doctor working from 10 am to 9 pm
With an hour break of lunch cannot go personally
Help me
The feel of my car is gone
Trying my best but cannot go n explain
Anyone who has driven i20 can make out there is a problem
How can ur service station not detect it

Dear hundai
My name is muneshwar gawade, i'm based in panjim goa.
I was a proud hundai creta owner from last 8 months, till i got in touch of very very bad service from bellad hundai showroom,

I got a problem in starting my car, when i was traveling out of state during, ganesh chaturthi festival with my family, i'm internally very much upset with services provided by bellad hundai showroom

I have submitted my car on 9/09/209 thats almost 8 days back, they took 5 days to detect the problem in car and after all fake delivery dates, now they are saying it will take another 15 days to solve my problem, i'm writing all this cox i have few question in my mind which i want to ask

1) my car is 8months old, so is it right to say that your company don't have parts?
2) i was with family travelling out of state, so wouldn't you gave my car first preference to fix issue.
3) are really this cars to be trusted any more?
4) before we purchased, we got 1000 times call from sales department, where else now from service department isn't ready to response our calls.
5) one most important, if this is the service than i'm selling this car as i'm not really happy with hundai.