Hyundai Motor India Complaints & Reviews

I am a Hyundai car user for the past 10 years. I had one Hyundai I10 and now have Eon and Xcent diesel.

I have always trusted popular and all the services were done through them. Today I have given my Xcent car for servicing and I have raised complaint about the AC.

I had the same complaint for the previous service also and they have done some work on it. But the performance of AC was not better even after the service which I informed the Service center.

Now they are telling me that the AC coil has issues and need to replaced which will cost me around 8, 000 rupees. I don't understand why the AC coil will get damaged as the vehicle is only 3 years old and just done around 38000 kms. Also nothing was mentioned in the previous service when I specifically asked to look the AC performance.

Even my battery got damaged and I had to replace it last month. Normally my understanding is that the normal service should take care of these as they need to check the battery performance. Now I think the basic checks are not even done. Another complaint is about the music system fixed in my car. It broke even my first service was done..They tried to fix that in all my services but still it is not fixed properly in my dash board.

Overall I am not happy with Popular Hyundai dealership, Trivandrum at all. Could you please look into this and advise me on this situation. I have been a loyal customer to Hyundai vehicles and many of my friends have opted Hyundai based on my recommendation and experience.

My car registration is KL 22 H 4164

My accident happened on the night of january 15 in which i did not get the benefit of airbag system. Hyundai company says that my car is in the condition of total loss then why did not i get the benefit of this system???

I want that company to give me the answer as soon as possible, otherwise i will file an rti.
Vehicle no dl2caq8311
Contact - [protected] manish pal

Dear Sir/Madam,

I booked a car (Grand I10 Magna) from the dealer Modi Hyundai, Malad West, Link Road, Mumbai on 26th Dec 2018. We got this car for Rs. 520000/- On 14thJanuary, when we went to take the delivery of the we noticed the engine, silencer rusted and color faded. And after checking the manufacturing date of the car it was, January 2018. But the sales person Mr. Ram Pathak had promised us the car manufacturing date will be Oct, Nov, or Dec 2018. And also on that morning before taking the delivery of the vehicle we received a call from Hyundai Service centre. Ms. Sarita was asking on the reviews of repairing the car. She took my name i.e me Mr. Wilson had brought the car for repairing and painting. Without taking the delivery of the car, how can I take the car for repairing? And she also told that I have paid some 3400/- as a repair charges. So we understood it was sent by the showroom to the service center. And the car was already registered in my name, so that she could call us and ask about the reviews. We immediately understood the car was old and repaired and given it to us. This is the main reason we inspected the vehicle and came to the conclusion it’s a old car. So we have not taken the delivery. But they were saying they cannot give us replacement of the car, nor they accepted the fault. So we had to call the police.

When the police arrived they said their General Manager, not there today to assist them, and Ms, Cynthia, customer care manager said, tomorrow i.e 15th he will be there in Bangur Police station, Malad west at 5.00 pm, and asked us to come there, but he did not turned up. We wasted 2 days with the police, and Modi Hyundai people did not come to meet them. So we had to come back, after giving a written complains in the police station. And police advised us to give the complain in Consumer court

We even made many calls to Hyundai customer care in Delhi, spoke to Ms. Laxmi, Ms. Radha, Mr. Milan, and so many other names I don’t remember, but that was a waste. Even I called Hyundai Mumbai regional office, they said they will solve our problem and disconnected the call assuring us they will call back, no response from them anytime.

Moreover we had done twice the payment (520000+520000). Since the sales person Mr. Ram insisted, if we don’t pay before 31st December 2018, the deal will be closed. Since the loan amount couldn’t be processed before 31st December, we took overdraft from our FD’s and paid the full amount 520000 on 31st December. After 2 days our ICICI bank had processed the loan and that amount also credited in their account on 2nd January. Mr. Ram clearly told us, once when they get the loan amount from the bank immediately they will refund the amount to our account.

So since 2nd of January till yesterday evening, we were following up for the refund, and at last after only when we called the police to the showroom, they started processing the refund and we got back yesterday evening our excess amount paid to them. We had to bear lot of mental harassment for our refund since January 2nd till yesterday evening.

I request you to please take the matter with them and resolve our issue.

Thanking you,

Your sincerely,

Wilson Menezes

Mobile : [protected]/[protected]/[protected]

Dear Sir/Madam,

I booked a car (Grand I10 Magna) from the dealer Modi Hyundai, Malad West, Link Road, Mumbai on 26th Dec 2018. We got this car for Rs. 520000/- On 14thJanuary, when we went to take the delivery of the we noticed the engine, silencer rusted and color faded. And after checking the manufacturing date of the car it was, January 2018. But the sales person Mr. Ram Pathak had promised us the car manufacturing date will be Oct, Nov, or Dec 2018. And also on that morning before taking the delivery of the vehicle we received a call from Hyundai Service centre. Ms. Sarita was asking on the reviews of repairing the car. She took my name i.e me Mr. Wilson had brought the car for repairing and painting. Without taking the delivery of the car, how can I take the car for repairing? And she also told that I have paid some 3400/- as a repair charges. So we understood it was sent by the showroom to the service center. And the car was already registered in my name, so that she could call us and ask about the reviews. We immediately understood the car was old and repaired and given it to us. This is the main reason we inspected the vehicle and came to the conclusion it’s a old car. So we have not taken the delivery. But they were saying they cannot give us replacement of the car, nor they accepted the fault. So we had to call the police.

When the police arrived they said their General Manager, not there today to assist them, and Ms, Cynthia, customer care manager said, tomorrow i.e 15th he will be there in Bangur Police station, Malad west at 5.00 pm, and asked us to come there, but he did not turned up. We wasted 2 days with the police, and Modi Hyundai people did not come to meet them. So we had to come back, after giving a written complains in the police station. And police advised us to give the complain in Consumer court

We even made many calls to Hyundai customer care in Delhi, spoke to Ms. Laxmi, Ms. Radha, Mr. Milan, and so many other names I don’t remember, but that was a waste. Even I called Hyundai Mumbai regional office, they said they will solve our problem and disconnected the call assuring us they will call back, no response from them anytime.

Moreover we had done twice the payment (520000+520000). Since the sales person Mr. Ram insisted, if we don’t pay before 31st December 2018, the deal will be closed. Since the loan amount couldn’t be processed before 31st December, we took overdraft from our FD’s and paid the full amount 520000 on 31st December. After 2 days our ICICI bank had processed the loan and that amount also credited in their account on 2nd January. Mr. Ram clearly told us, once when they get the loan amount from the bank immediately they will refund the amount to our account.

So since 2nd of January till yesterday evening, we were following up for the refund, and at last after only when we called the police to the showroom, they started processing the refund and we got back yesterday evening our excess amount paid to them. We had to bear lot of mental harassment for our refund since January 2nd till yesterday evening.

I request you to please take the matter with them and resolve our issue.

Thanking you,

Your sincerely,

Wilson Menezes

Mobile : [protected]/[protected]

I own a hyundai next gen verna fluidic sx 1.6 crdi (Up 53 cp 9861). I bought it last year in october, 2017 from medallion auto sales pvt. Ltd. (Bee aar hyundai), gorakhpur (U. P.).
I am writing this mail to bring to your kind attention that on 26/12/2018, during regular checkup by my personal driver, he found out that the engine oil has reduced drastically (Almost empty) without any leakage.
Since i got first paid service of...

Bad service done by hyundai, my car is not working fine.
Taking follow up from last 4 months. Still the same issue exists.

Its a risk of life to drive such a car.

Request you to do the needful else i have to go for fir against himgiri and hyundai.

Bad service and bad work done by service centre.

I need my money refund and need accurate work.

My accident carap15az7725) i10 got repaired in your autonagar branch of visakhapatnam andhra pradesh on 06.12.2018 which was kept with showroom for morethan onemonth.
I paid rs 171890 through online (Although i have insurance your staff tole no cashless scheme with united india assurance co. Hence i paid immediately after the car was ready.
But unfortunately there is a light malfunction indicator is blowing on dash board. I contacted your showroom they took my car from my office with breakdown vehicle
After some small sort of service they told 4nos plugs were changed for which i paid 380 and tyres to be changed
Now i changed tyres also still my problem exists and again malfunction light is blowing.
Please insutruct the your personnle and advice properly to rectife otherwise i will lodge complaint to consumer court.

My car i 10 magna 1.1 08 year old but run only 7k but from few days some signal missed from meter and some time it ok, checked by mechanic of hyundai and confirm problem ecm is defective. Now at present signal not coming and car not start. It is very unfortunate from hyundai that how such important part is not working with in less than 10000 km run.

I am your one of the prestigious customer since 2006 bought getz prime and having 4th of my i20 asta diesel white color at now.

But today i'm writing this mail with frustration and dissatisfied due to your dealer worst service.

I have given my vehicle for regular periodical service by 25th of oct '18 and till now they haven't given back my vehicle and doing lot of misbehaviour and cheating with me.

When i given my vehicle for regular periodical service they have acknowledged for the same.

Later 30th of nov '18 they asked me to pay for rs. 2lacs+ due to some unrelated the estimated quote and irrelevant service they have done.

I'm totally disappointed for their service and worst behaviour.

If the problem has not sorted out this s my last vehicle from hyundai and will not encourage or refer anyone to buy hyundai.

Kindly intervene and resolve the issue.

Regards

K. Abdul khadar jailani

My car number is pb 05 ag 3367 hyundai xcent, under repair at brar hyundai ferozepur last 15 days for engine problem... Time given to me for solve the problem within one week... But delivery of my car not given yet...

I have only one car which is used for daily service... So last 15 days are very difficult for daily need... I m not satisfied to this type of worst service... Please resolve my car problem as soon as possible... Thanx

Dear team

This is to inform that i went for my car service in fortune hyundai in greater noida
On 4 jan 19

I got car in evening from agency and back my home
But next day morning car i have tried to start but car not started.
I am shocked but i went again in agency they misbehave and refused for doing for my car

Total kilometers even today 21668.
Indication is showing. Eps

So i am requesting to you that please. Resolve as soon as

Regards
Ramavtar
[protected]

I mrs. Neeta sachin kuldhar booked hyundai xcent crdi red colour car on 29/dec/2018 from kamal hyundai, shop no.1 & 2, ground floor, sai vihar, plot no.17, sector-10, kharghar, navi mumbai-410210. (Cin: u24116mh2002ptc135946). And they given commitment to delivery the car on 11/o1/2019 but they informed us on 06/01.2019 that red colour is not available, so we compromised for available star dust colour due to time management & prompt delivery date. On delivery date of 11/01/2019 in the earliest hours we checked with the sales person mr. Rahul who confirmed that the delivery is prompt before[protected] hrs, but called up later by 1300 hrs and confirmed that the car is still on transit. So we strongly condemn against this un ethical behaviour from the showroom staffs as the date we requested was our baby's birthday date. We are deeply depressed & disappointed because of it.

Again it happened. The gear box is leaking for the 4th time in 4 years.

With the first failure it was proven that the hyundai engineering is a big failure and then in the subsequent times it is proven that hyundai does not even care about proper service, customer satisfaction and does not listen to customer for the already sold cars.

What i expect as a customer is a permanent solution and don’t want to spend my valuable time for your mistakes. I had enough of this issue.

First four times some temporary solutions were provided by apco hyundai calicut and each time they told that it is fixed. Then i lost trust in them. So i took the car to a different hyundai dealer who conveyed that gear box is still leaking.

Please take this issue with high priority and not just as a regular complaint because this is the fourth time i am suffering. If i don’t get proper importance for this issue and timely permanent solution (Without any usual lame marketing tactics from a company to a user), my next step would be rely on the court of law. Sorry to say this but i am really in a pathetic state which forced me to say this. Hope hyundai values your customer.

Dear Sir/Madam,

Bad experience with Hyundai Motor India for the poor quality of locking system in highly demanded product like CRETA.

i am attaching the VEDEO of my car which was attempted for theft on 5th Dec 2019 really it surprised that how within fraction of second the security system was violated/unlocked the driver side door.
Car model- Creta 1.6VTVT E, Reg No- DL8CAV4473 engine no G4FGJU511529
i am unable to enter my original keys inside driver door manually after this theft attempt it means mechanical locking not operable.

keeping such incidents how Hyundai Motor India can ensure strong security system its a threat for the big brand image.

I need a proper explanation from Hyundai Motor India & what is the solution for my lock damage???

I would like to suggest Hyundai Motor India R&D division consider this as case study for more research on better locking system .

Regards
Bikash Tripathy
91-[protected]

I purchased a eon era from SAS Hyundai station road lko up.
the commitments made at the time of taking payments are not fulfilled . the accessories provided are of very poor quality.
now no one is listening to my problem . the customer care head kalpana Asthana is just lingering the time . the owner mr sunil Kalra is not replying to calls . plz help me

My hyundai i 10 vehicle magna optional ap 31 aw 1333 was bought in 2007 december 12.
I am very happy customer and owner till i give it for general servicing tomango hyundai vizag mvp colony on 29 th 30th december 2018. They have really damaged my vehicle by their poor servicing quality. The servicing is damaged/dangerous/careless service by mango hyundai visakhapatnam.

Sir,
I am siddharth golchha for m raipur chhatisgarh
I own a hyundai i20 elite "cg 04 me 9711"
I have acomplaint against shivnath hyundai branch telibanda
I had an accident of my car a month before and i went for insurance claim
I came to know that my police is not cashless which they promised me when i purchased my vehicle
And then the service department, mr amit i have been talking to him since my car went for repair
He cant tell me what aprox time it will take to get my vehicle fixed every week i call him and ask for the status and he tells me that my car is going to be ready in 2-3 days jus one or the other thing is left every time i call him he said the car is absolutelt ready jus one thing is left or some other reason
The last time i visited he said the gear cable is damaged he said me he checked with the other cable, he said he ordered new cable it will come in 2 days but that didnt happened for more than 2 weeks my car isn't ready today its been more than a month still my car is not ready
And still he says there is a problem cuming in gear box than what he checked how he checked i am really frustated with the service and dissatisfied still he cannot tell me what time it will take or what is the problem cuming please do some enquiry and get me a result, i cant call or go to the service centre all time i have many works to do neither they talk properly nor they have an answer what should i do...

Am writing this email with extreme dissatisfaction because of the unprofessional behavior from pothen's hyundai (Kazhakootam, trivandrum branch) sales team.

We made a booking for i20 asta cvt (Red) on 22-dec-2018, paying rs.10000 as advance. The delivery date was committed as latest by[protected]. Then we paid the rest of 8.2 lakhs on 28-dec-2018. I am attaching the order booking form and cash receipt about the same.

After debiting the entire amount, pothens informed that red color is not available and only white is available for the price. If we want to purchase red, we need to pay extra for 2019 model. We absolutely did not agree and was asking for the refund since 31st dec.

I am expecting the management to sort this issue faster and refund the amount of 8.3 lakhs latest by tomorrow (Jan 8th) as this has happened due to the negligence of the pothens or hyundai team and customers should not suffer because of formalities within the company.

Ever since we asked for refund, there has been efforts to delay and convince us saying they'll know the 2019 pricing soon and will see if they can fit in the same price. They kept on delaying and finally on 4th jan, they said we need to pay extra, we again denied. Today is 1-7-2019 and we have not received the refund. We have been interacting with sales executive riju b, and per the latest communication from him, finance would take their time and can do only by 10th. This is ridiculous considering the situation which we are going through with our 8.3 lakhs blocked for 10 days now.

The following are the main reasons which i think the dealing was unprofessional.

1. The reason which they described is that, they ordered red but hyundai shipped white. This was such a lame reason and i cannot believe this would happen with hyundai.

2. The team came home and was very much keen to take the existing vehicle as exchange on 29th dec, even without confirming that the booked vehicle will arrive. This is sheer negligence and unprofessional.

3. We have lost the year end deal from popular hyundai also since we fell by the wrong commitments from pothens, since we visited pothens first.

4. We are losing the bank interest also

5. There has not been prompt communication from the sales team, we had to follow up for updates.

I am escalating this matter to the senior management/ hyundai customer relations team, expecting a prompt response / solution.

—
Regards,
Sujay mohan
+91 [protected] | +91 [protected]

I have a hyundai creta sx plus diesel purchased on 22nd sept 2017.
The clutch plate is worn out 3 times with in 18months or 20000kms. And every time your service adviser states that the issue is with driving and due to high traffic in city. After paying 17.4l for a car if i am not to drive it in city traffic or not use clutch how do the company expect us to commute in city?
And i have been driving car since last 6years and have driven more than 1l kms over all.
And this is a common problem among creta users.
They company nor the showroom people care to address it.
Totally disappointed with the company/showroom.

Purchased it at trident hyundai hosur road bangalore.

Please note that work carried out by your staff is not of good quality. At the time of regular service in july 2018 i was told to get the clutch done. I agreed but i asked one question that how long it would work. I was told that it will work and you need not worry about it. But i am sorry to say that i am facing same problem within 6 months. Please help. The copy of bill is enclosed. From naveen bahl. [protected]