Hyundai Motor India Complaints & Reviews

Am writing this email with extreme dissatisfaction because of the unprofessional behavior from pothen's hyundai (Kazhakootam, trivandrum branch) sales team.

We made a booking for i20 asta cvt (Red) on 22-dec-2018, paying rs.10000 as advance. The delivery date was committed as latest by[protected]. Then we paid the rest of 8.2 lakhs on 28-dec-2018. I am attaching the order booking form and cash receipt about the same.

After debiting the entire amount, pothens informed that red color is not available and only white is available for the price. If we want to purchase red, we need to pay extra for 2019 model. We absolutely did not agree and was asking for the refund since 31st dec.

I am expecting the management to sort this issue faster and refund the amount of 8.3 lakhs latest by tomorrow (Jan 8th) as this has happened due to the negligence of the pothens or hyundai team and customers should not suffer because of formalities within the company.

Ever since we asked for refund, there has been efforts to delay and convince us saying they'll know the 2019 pricing soon and will see if they can fit in the same price. They kept on delaying and finally on 4th jan, they said we need to pay extra, we again denied. Today is 1-7-2019 and we have not received the refund. We have been interacting with sales executive riju b, and per the latest communication from him, finance would take their time and can do only by 10th. This is ridiculous considering the situation which we are going through with our 8.3 lakhs blocked for 10 days now.

The following are the main reasons which i think the dealing was unprofessional.

1. The reason which they described is that, they ordered red but hyundai shipped white. This was such a lame reason and i cannot believe this would happen with hyundai.

2. The team came home and was very much keen to take the existing vehicle as exchange on 29th dec, even without confirming that the booked vehicle will arrive. This is sheer negligence and unprofessional.

3. We have lost the year end deal from popular hyundai also since we fell by the wrong commitments from pothens, since we visited pothens first.

4. We are losing the bank interest also

5. There has not been prompt communication from the sales team, we had to follow up for updates.

I am escalating this matter to the senior management/ hyundai customer relations team, expecting a prompt response / solution.

—
Regards,
Sujay mohan
+91 [protected] | +91 [protected]

I have a hyundai creta sx plus diesel purchased on 22nd sept 2017.
The clutch plate is worn out 3 times with in 18months or 20000kms. And every time your service adviser states that the issue is with driving and due to high traffic in city. After paying 17.4l for a car if i am not to drive it in city traffic or not use clutch how do the company expect us to commute in city?
And i have been driving car since last 6years and have driven more than 1l kms over all.
And this is a common problem among creta users.
They company nor the showroom people care to address it.
Totally disappointed with the company/showroom.

Purchased it at trident hyundai hosur road bangalore.

Please note that work carried out by your staff is not of good quality. At the time of regular service in july 2018 i was told to get the clutch done. I agreed but i asked one question that how long it would work. I was told that it will work and you need not worry about it. But i am sorry to say that i am facing same problem within 6 months. Please help. The copy of bill is enclosed. From naveen bahl. [protected]

I have a 2016 model creta (Sx+, diesel). I have faced three times clutch failure while car was running. I have driven only 61k km this car and this is third time clutch of the car has failed. It is shocking as well as dangerous as all of sudden vehicle speed reduced drastically and gear lever stop functioning. If any high speed vehicle is coming behind you then it can collide with your vehicle. Already two times clutch has been changed. After every 6-7 months clutch suddenly stops working and i caught my self in big problem in the middle of the road and this time at mid night. Hyundai is not caring about this issue. There is some manufacturing defect in my car, which hyundai is unable to rectify and also not looking interested to rectify. I request to hyundai india to take back my vehicle so that i could get relieved from such a faulty car, which can be dangerous at any point of time and at any place. Hyundai india please check other cars also otherwise such faulty cars are dangerous for life.

Dear sir

Mysel[censored]p21 aj 4252 i want to inform you that vasu arjunhyundai hyundai staff praveen abuse me bcoz after my car services i told hem my car services not done completely. Than he told me you come at services center and i repair ur car free of cost. Than he done 2 services within a month and billing is 1st for 15000 rs. And 2nd for 10000 rs. But after 2nd services my problem still not solved. Than i told praveen that u take 25000 within a month by doing 2 services. Than he abuse me and misbehave with me. And not solved my car problem. And take a charge of rs 25000. I request you plz ask praveen why he misbehave with me and abuse with me. And solved my car problem as soon as possible. Thanks

Up21aj4252
[protected]
Moradabad up.

1) since i bought a car (17/10/2017), there was some issue with door noise/ fibre/ dashboard. I complain during my regular service as well send complain over email as well. But there was very poor response from service center as well case handlerfrom hyundai as well. Still issue is not resolved after 20000 km.
2) my service for 20000 is due & i booked the sevice 2days in advance & got confirmation as well. Still i am chasing with service center to pick up my car.
3) service call centre are uneducated & give poor response upon call.

Looking forward to have done positive feedback

Dear sir, I am a retired Additional Commissioner Transport Department Government of Rajasthanand residing at Jaipur Rajasthan. There were so many discount offers in new car sale, I make contact with Mr Vikram Laiker Owner of Roshan Motors Jaipur Pvt Ltd (dealer of Hyndai cars in jaipur). As per his direction Mr Prasant MD Roshan Motors contacted me and ask me to visit the show room . I with my family visited showroom and selected creta 2018 S 1.4 diesel version . After detailed discussion they offer me a discount that may be arround 11000/- to 15000/- but due sanction from Mr Laiker. I booked the car and handed over a chaque amounting Rs 11000/- to the sale executive Mr Gourav Sharma with the require documents. After the sanction of loan amount 1100000/- from State Bank of India, Mr Gourav Sharma called me for delivery of new creta car on 28/12/2018. I myself and my family visited the showroom at 4.30PM, according to their time and paid Rs 195000/- in cash. for rest amount Rs 71621/- they demanded chaque. I handed over the cheque of Rs 71621/- . In this way this was full and final payment for the said car.keeping the offer amount pending, as MR Laiker could not be availabe on phone as stated by MR Prasant MD. After a wait of 3 hours, Mr Gourav Sharma asked me to deposit Rs 80000/- in cash as a token money against the cheque . This was very much socking for me and my family and we feel very much insulting, since I have paid hole price of car.
due to this misbehavior I left the showroom without taking delivery of car. AT 9.30pm Mr Gourav came with new creta 2018 to my residence and parked the car in my house. Due the darkness and such dealing I could not check the car at the time. In morning when check the car and found that there were scraches on the front bumper and side of car. I take photos of that and send with complaint to Mr Laiker atonce, but sorry say till now he has not explain why he has delivered the damaged car to me. Therefore request you to exchange my car with a undamaged new car without delay and take suitable action against the dealer so that the reputation of your company does not be questioned.
the details of the car are as under :-----
ches. no MALC 281RLJM510740
Eng. no D4FCJM717456
cc 1399 diesel Make December 2018
your sincerely
Bhanwarlal Meena
Retd Additional Commissioner Transport
556 Hanuman Nagar Extention
vaisalinagar Jaipur 302021

I had an Insurance cover note from Bajaj Allianz General Insurance company in the year of 2016 while purchasing my car from Baltic Hyundai, Mathura Road, Faridabad. Sales representative's name is Mr. Mahender Bisht.

Last year I got insurance renewed through United Insurance Co Limited. When my car met an accident and reported for insurance benefit, United Insurance asked me to submit last year's No Claim Confirmation because...

Hi Team,

This is regarding a complaint against Capital Hyundai Noida, UP.

I called to Capital Hyundai on 31-Dec-2018 for query to provide the car on same day and sales executive Poonam gave me fake commitment for same to create a lead for her to sale a product which is Grand i10. Most important, capital Hyundai is not providing me complete information about the procedures in a single go.

They are asking for documents in pieces which is very irritating.

Please look into this as I have been promised to deliver the car by Sunday i.e. 6-Jan-2019. My loan is already approved and down payment has been already made.

Any delays in delivery will lead to.legal action and there would be repercussions as well.

Regards,
Nivesh Jadaun
[protected]

Null

null

sir, my name is anil. I have purchased a i20 car from your autherised dealer himgiri hyundui gurgaon on dated 23.12.2017. I have paid a amount of rs 869248 through dd of sarva haryana gramin bank dd no.510620 of dated 23.12.2017 on name of himgiri auto india pvt ltd gurgaon .But your retail invoice no.-n2226h[protected] of dated 21.12.2017 shows the purchasing value of vehicle is 682771 rs + 88583rs(debit note) .The total refundable amount which is 97894 rs is not refund to me till now .Chasis no of the vehicle is -malbm51rlhm482251 engine no.is-d4fchm483404. Please refund my discount amount as soon as possible, otherwise a legal action will be taken as soon by me against Himgiri hyundui gurgaon for their carlessness in refund .RC of vehicle and dd copy is also attached .Please solve this problem as soon as possible.Thank you .

I have purchase new hyundai tucson 6 months ago and first day of my car is pulling left side and i ask a jamnagar gujarat showroom on first service but my problem is not solved after then i will go for second service on rajkot gujarat showroom and i will go two time for this same problem but still not solved after near that i will complain on his company toll free number and he say me for car check up in ahemdabad and i will go and ahemdabad is far may be 1100 km return from my house and he gives one day from me amd i will stay in hotel for this when i will got my car from show room first i go for test drive with workshop manager and i show him same problem because my problem is not short out after that i again call on hyundai comoany toll free number and he take on conferance i think sandeep sir on call from ahemdabad and talk about this prblem and he gives me his personal number but still my problem is not solved and bow he is not receive my phone call and any one not proper answer me what can i do after purchase this expensive car i hope here i want solution

Dear, sir
I, m devendra singh charan my vehical hyundai xcent model 8/2017 rj27-ta7333
Engine no-d3fbhm403799

Jo abhi tak 58, 000 km chali hai. Main is car ki sabhi service authorise service center main karwata hun, pichli teen char service se meri car kala dhua (Black smoke) de rahi hain, or pickup kam de rhi hain, sath sath engine noice ki bhi complain aa rhi thi, har bar service center main cheak karvane per kuch na kuch
Jugad karke vaps dedi jati hain.
Ab jab 58000 per car main vahi problem aane per service center main btaya to service advisor ne bola ki engine work karna hain jiska astimate 2, 00, 000 rs hain.
Mere dwara khane per ki car abhi warranty main hai to service advicer ne bola ki car ki warrnty 40, 000 km ki he hain, jabki apki car 58, 000 km chal gayi hai.
Isly apki car out of warranty ho gayi hain isly apko pay karna hoga, jabki ye complain main pichli kayi service se bata raha hun jabki apke sales advisor se comit kiya tha ki hyundai cars ki policy hai ki 3 year or unlimited km ki warranty hain.
Dear sir meri apse request hain ki ap meri is complaint ko solve out kariye.

They are not ready to provide the service or at least the complaint number for the same which we are facing issue from 3 days and we customers are struggling because of this worst service. Met with an accident and asking for rsa service and no one is bothered to give us a service or at least some assistance. The persons who are working are saying we can't provide any timeline for the service

I have given my Grand i 10 having Regd. No.OD 03 J 1331 in Aakashdeep Hyundai, Sambalpur for repairing. On delivery, I have found that, the service centre has changed my new Battery with an old one. On my complain through mail as well through telephone, there is no response from the service centre or from the Regional manager since last 14.11.2018.

I had booked a santro cng magna previously with hyundai motor india in delhi at dwarka frontier motors. The booking amount was rs. 11000. I had changed my mind due to some sudden personal issues that i would not be buying the car right now. So i demanded my money back. I had informed them a number of times previously but in vain. Please look into the matter as i need the money as soon as possible. I hope to receive a response from hyundai soon.
Thanking you,
Regards
Sumi ghosh
E-mail id: sumighosh.[protected]@gmail.com

Dear all
Recently i made up my mind to choose hyundai vehicle and that turned up to a complete mess up. 2 days back exactly on 28 th dec 2018 i confirmed hyundai elite i20 asta dual tone white as my model and transferred rs. 5000 as booking amount to popular hyundai kochi. Same time we agreed on trading my existing vehicle suzuki swift dzire vdi with new i20 and balance amount as bank loan. Next day after my booking means 29th dec 2018 at 5 pm hyundai promise team had came and took my existing vehicle and 30 th morning (Today) bank executive has called me and requested for documents. Same time when i made a call to my executive mr. Kiran [protected] and mr. Lijo showroom manager [protected] had informed me the vehicle that supposed to deliver with in 2 days to me has been sold to someone else... Most disgusting deal that i ever experienced in my life.. Just imagine, now i don't have my old car as well as new car. So strongly recommend to avoid such vehicle dealerships for your future business. Hope no one could face these kind of cheating from any kind of industry
Pradeep

I am writing out to you because i have had the worst service experience with my recent visit. Can't believe this is what i am getting from hyundai. I am going to send the same mail to hyundai india, because modi hyundai is clearly the most pathetic service ever.
I own hyundai excent, and had come to your thane service center for my regular car servicing on october 27th. The same day i also took your amc, which now i regret highly. While handing it over your service guy asked me if i had any issues which needs to be addressed, to which i stated the following two:
1. The brake light panel on the rear windshield makes a continuous noise while driving, possibly because it has become loose.
2. The front seats makes noise while driving, possibly because the bolts/nuts needs to be fasten.
I believe these were the most simple issues any service guy would come across.
I was given a bill of 9k+ for these problems in my car. Which he gave the explanation in a very poor language. Nevermind.
I was given the handover of my car next day i. E 28th which was earlier promised on 27th itself, but that's the least of my concerns.

On 28th i enter your service station at 1pm and leave at 3:45pm. I am guessing this itself is the proof of how poor the service is. Pathetic sounds good here.
I get my car in the following condition:
1. Brake light panel on the rear windshield broken. Now it makes more noise then before. No explanation why it was broken.

2. Seat noise unresolved

3. Scratches on the left side of my car starting from driver's door to the back doors.

4. Oil patches on the windshield.

5. Keychain attached to my key remote - stolen.

6. 2:45hrs for the delivery to happen.

Can you imagine scratches on my car at the service station, where i am supposed to be assured that my car gets in a better condition.
I get a call from your executive asking for the experience on the rate of 1-10.. I gave 1.
She accepted it and said thank you.
I waited for more than a month to see if i get any resolution/response. And as you can see, there hasn't been any.
Let me see what you have to reply. Let me see what hyundai india has to reply and let me also see what the consumer forum has to reply.

Dear sir,
I am writing herewith to convey my review about painting of color for my car i20 magna.
The color of my car is tearing off day by day on back side which is not acceptable.
I had a talk with the showroom staff and they are not responding properly.
Request you to please look into the matter and provide me assistance at the earliest.
Thanks

Hyundai 24x7 roadside assistance did not help. I have a i20 elite - 2016 model. The warranty expired 3 days ago. Last night, the car refused to start due to a battery issue. We called hyundai. Since the warranty has expired, they categorically refused to help us if we did not have road-side assistance covered under insurance policy. Luckily, we had that covered and we sent them the soft copy. Still, they refused help and hung up on the pretext that it was not very clear. When we asked the person to connect to the supervisor, the person simply hung up.

Not my idea of 24x7 assistance.
Hmil... Pls look into this.

Dear team
We have purchased a new car i20 magna in the name suresh kumar on 20th december at that time dealer person mr devender misbehaved with us also raised unnecessary issues rgarding payment.
Also in that day we have done rtgs of rs 80000/- his concern person confirmed the payment and vehicle delivered.
Next day dealer confirm rs 20000 got reversed. This payment is not refelected in our account till date we have raised complaint for this to our hdfc bank and bank asking for dealer statement and dealer not providing statement please help
Suresh kumar
[protected]