Hyundai Motor India Complaints & Reviews

I am writing this with a big sorrow and disappointment against Hyundai dealers. This is not just a complaint but also a customer’s pain in losing trust and faith.

I am already using Maruti Dezire and Maruti swift for the past few years but never I came across any issue with the Maruti dealers. I regret to say that I approached Hyundai for the first time and it was the worst and bad experience.

I decided to own Maruti Vitaara Breeza but this time I felt a bit change and opted for Hyundai Creta and this is my mistake. I approached showroom V3 Automobiles Pvt. Ltd. at Thiruvanmiyur, Chennai for the purpose and immediately your sales representative brought Creta for a test drive on the same day. After the test drive he informed me that the model Creta E+ petrol is readily available with them and along with this he will offer some cash back and accessories (under chasis painting, body cover, sunfilm) if I book with Rs.5000/- on the same day which was last day of the offer. I believed him and booked the vehicle (10.10.2018) without second thought.

After booking the vehicle, the sale person started forcing me for full payment else the vehicle will be allocated to some other. If I ask any information, I got only one reply that “sir, please pay full amount, we will share all the information”. After receipt of full amount on 23.10.2018 the drama of the dealer started. Many times I visited showroom for an update but I get reply” sir, we have placed order we will inform you”. I am surprised that today is 15th Nov 2018 and I came to know after escalating the matter to the General Manager of the showroom that order was placed just a couple of days back. Since 20 days they are just bluffing me that order was placed. Every time a new manager will speak with me and commits a date. I understand that the staff is delivering the vehicles to the clients who are paying more amount that I came to know on 14.11.2018.

Despite committing me giving an update by 15.11.2018, nobody informed me about my car delivery so far. I am surprised that even the General Manager of the showroom is silent. I don’t know whether my amount of 11.5 lacs is utilized properly or misused for other purposes. For 20 days they have not placed the order and parked my funds in their office accounts. Most irresponsible and negligence by the showroom staff of V3 Hyundai. When I told them to cancel the deal, they requested for another 10 days but that date (12.11.2018) also passed. I was fooled thrice by the staff but still no update from them.

Kiran Kumar

Dear sir.
It was pleasently say that i owned 3 cars of same brand.in 5 years. I am having i 10 cqr whose total runing is about 26000 km in 5 years. Recently a problem is occured that car is vibrating & clutch paddle is very tight after repairing the same. Showroom manager said that it is ok but after repairing i take trail also but same problem is occuring again. Infact carlooking syatem is also broken by company. I contact to service manager also for the same but no matter resolve for the same. Company add a huge amount of bill in service so after no problem is resolve by company representative. Requesting you to please have a look on this matter. I am not taking deliver of car from service center but they are forcing me for taking the delivery. Infact they were telling me that if same is not done then parking will be charged 250 rs. Per day.

Dear team
I had submit my Hyundai i10 SPORTS (DL8CX 5991) on 15th of oct. In frontier hyundai(frontier motors PVT LTD) for claiming insurance because i met an accident due to that front bumper is broken and water was leaked at the time of accident and steering became hard.so i talked to mr ankur who is insurance advisor or service advisor.he told me that when the surveyor comes, ill let u know what he pass in insurance but for hardness of stairing there is a module which we need to replace n its cost is 10, 000/- apx.so i told him just to hold on first check what surveyor will pass then i will let u know abt.on third day i got a call that surveyor had passed bumper and the ur radiator n some other parts were also damage n it is covered under claim but ur module is not covered .so i said ok u can change module but i ask him is this makes my steering k.he said yes.on 26th evening i got a call that your car is ready u can take the delivery.i told him that i will take it tommorow.

On 27th oct i reach frontier hyundai for delivery before coming i ask ankur pls get my car ready.bcoz i m in hurry this is diwali time n its my season timing so i dont have time pls take care.when i reached their firstly i ask for my billing i paid Rs.16000/- at billing counter then i took my car.THIS IS MY BIG MISTAKE WHICH I DID.I PAY MONEY UPFRONT BEFORE MAKING A TEST DRIVE. I HARDLY DRIVE MY CAR 300MTR i observe that steering n clutch is so tight.horn sounds so low.ac is not working.i took a uturn and went back to service center.i ask ankur about all that.he told me no worry i will make it ok.for steering he said sir it is ok u just drive it will become more smooth.for horn he ask service person to open the bumper and make horn ok.when the ececutive try to open the bumper he break it from side.i ask ankur i want a change for bumper and make my car ok.he told me ill send ur car at ur office.

In evening one of their executive comes for the car delivery.n i got a call from ankur sir whenever ur bumper breaks from side ill make it ok.n in ac right now we dont have pipe to fill ac gas.within next 2 days ill arrange or pickup ur car n fill ac gas.i said ok no issue.but at night when i went to my home i observe right side lamp of my car is not working.power steering is hard even after all that i drove my car towards my home but on the way when i took left turn there is solid vibration in stairing and when i put it on right it became abnormal smooth.with this critical situation i just rch home.at night i call ankur and told about the whole incidence.he told me to drop the car at service center.
In morning i drop the car at service center.after 3 days i call ankur what is the status.he told me tommorow or day after tommorow ill give you the delivery.on the next day i got a call from ankur that there is ONE MORE PROBLEM WHICH IS THAT YOUR COULOMN IS FAUTY WHICH COST APX RS.30000/-.

I ASK JUST A SIMPLE QUES TO ANKUR IF THERE IS A PROBLEM OF THIS TYPE OCCURS IN MY CAR WHY YOU PEOPLE DONT TELL ME IN STARTING.WHEN YOU ASK ME TO CHANGE MODULE?IT MEANS YOU PEOPLE DONT DIAGNOSE THE CAR...

He told me to come over their and talk to their service manager.i again visit frontier hyundai and talk to their manager Mr.rajesh and i told him the exact story and ask him the same question.instead of feeling guilty.he is in favour of their employees that this module is billed on ur name so i cannot take it back and when i ask so why u dont tell me in starting so he told me that first we need to chk the fault.i ask him in service center without diagnose u buy a part of my money just to diagnose cars fault.so he dont have any reply.he just told me that tommorow i will talk to my senior and get back to you.i dont expect a irrelevant reply from a person of this post.

My car is standing from 15th to till date in service center in the most amazing festival time which your people make worst.when i need the car at utmost.

I just want to know a simple thing that this kind of service is expecting from hyundai?

Why we gave our cars to hyundai to make us cheat n without diagnose just tells us a fault which is diffrent from genuine fault?

Bills and service sheet is attached

Waiting for a positive response...
Regards

Dear team
I had submit my Hyundai i10 SPORTS (DL8CX 5991) on 15th of oct. In frontier hyundai(frontier motors PVT LTD) for claiming insurance because i met an accident due to that front bumper is broken and water was leaked at the time of accident and steering became hard.so i talked to mr ankur who is insurance advisor or service advisor.he told me that when the surveyor comes, ill let u know what he pass in insurance but for hardness of stairing there is a module which we need to replace n its cost is 10, 000/- apx.so i told him just to hold on first check what surveyor will pass then i will let u know abt.on third day i got a call that surveyor had passed bumper and the ur radiator n some other parts were also damage n it is covered under claim but ur module is not covered .so i said ok u can change module but i ask him is this makes my steering k.he said yes.on 26th evening i got a call that your car is ready u can take the delivery.i told him that i will take it tommorow.

On 27th oct i reach frontier hyundai for delivery before coming i ask ankur pls get my car ready.bcoz i m in hurry this is diwali time n its my season timing so i dont have time pls take care.when i reached their firstly i ask for my billing i paid Rs.16000/- at billing counter then i took my car.THIS IS MY BIG MISTAKE WHICH I DID.I PAY MONEY UPFRONT BEFORE MAKING A TEST DRIVE. I HARDLY DRIVE MY CAR 300MTR i observe that steering n clutch is so tight.horn sounds so low.ac is not working.i took a uturn and went back to service center.i ask ankur about all that.he told me no worry i will make it ok.for steering he said sir it is ok u just drive it will become more smooth.for horn he ask service person to open the bumper and make horn ok.when the ececutive try to open the bumper he break it from side.i ask ankur i want a change for bumper and make my car ok.he told me ill send ur car at ur office.

In evening one of their executive comes for the car delivery.n i got a call from ankur sir whenever ur bumper breaks from side ill make it ok.n in ac right now we dont have pipe to fill ac gas.within next 2 days ill arrange or pickup ur car n fill ac gas.i said ok no issue.but at night when i went to my home i observe right side lamp of my car is not working.power steering is hard even after all that i drove my car towards my home but on the way when i took left turn there is solid vibration in stairing and when i put it on right it became abnormal smooth.with this critical situation i just rch home.at night i call ankur and told about the whole incidence.he told me to drop the car at service center.
In morning i drop the car at service center.after 3 days i call ankur what is the status.he told me tommorow or day after tommorow ill give you the delivery.on the next day i got a call from ankur that there is ONE MORE PROBLEM WHICH IS THAT YOUR COULOMN IS FAUTY WHICH COST APX RS.30000/-.

I ASK JUST A SIMPLE QUES TO ANKUR IF THERE IS A PROBLEM OF THIS TYPE OCCURS IN MY CAR WHY YOU PEOPLE DONT TELL ME IN STARTING.WHEN YOU ASK ME TO CHANGE MODULE?IT MEANS YOU PEOPLE DONT DIAGNOSE THE CAR...

He told me to come over their and talk to their service manager.i again visit frontier hyundai and talk to their manager Mr.rajesh and i told him the exact story and ask him the same question.instead of feeling guilty.he is in favour of their employees that this module is billed on ur name so i cannot take it back and when i ask so why u dont tell me in starting so he told me that first we need to chk the fault.i ask him in service center without diagnose u buy a part of my money just to diagnose cars fault.so he dont have any reply.he just told me that tommorow i will talk to my senior and get back to you.i dont expect a irrelevant reply from a person of this post.

My car is standing from 15th to till date in service center in the most amazing festival time which your people make worst.when i need the car at utmost.

I just want to know a simple thing that this kind of service is expecting from hyundai?

Why we gave our cars to hyundai to make us cheat n without diagnose just tells us a fault which is diffrent from genuine fault?

Bills and service sheet is attached

Waiting for a positive response...
Regards

Dear sir
I have purchase hyundai eon era+ (O) from sas hyundai, 11 station road lucknow (Uttar pradesh) on 21/12/2017 registration no. Up 32 jm7568 i was deliverd with defective vehicle having gear and steering problem i have inform to concern agency mean time it has met two times with accident till now it has run 12000 km but same problem still exist also its clutch plates have been changed four times so i want to change this car or you tell some solution for this.

Thanks
Surendra kumar
[protected]@yahoo.co.in

I have been dealing with modi hyundai in thane regarding a suspension noise since the day i purchased my car on the left side of the car.

Dealing with vaibhav kadam ([protected]) who changed the strut in warranty but the noise is still there.

Mobis techinicans also agreed there is noise and then the case was closed saying it is regular working noise on a 9 lac car which is absurd.

The regular working noise is only on the left side and not right side of the car.

Unfortunately there was a rickshaw brush for which the car went for warranty claim and despite there being no dent and scratches on the car the bonnet was painted even when i told them not to paint.

The case is closed and no one is responding to my email. Vaibhav kadam has not replied to my email sent on nov 6th.

Multiple reminder calls were made on feedback calls from modi to rate a 10 score to make vaibhav respond back but in vain.

My email is below.

Servicethane
Dear mr. Shirish shivraj, greetings from modi hyundai thane!! At the outset we apologized for the inconvenience!! As discussed yesterday regarding noise concern, we have taken road test with you in the presence of mobis engineers mr. Parag & mr. Venkatesh. The noise which you have mentioned is an suspension operational noise not an an abnormal noise from the vehicle. The same has been communicate to you at the time of workshop visit by me.in case of any further assistance/query please feel free to get in touch with us. As our valued customer your satisfaction is our priority please accept our apology. We value your relationship with us, looking forward to serve you better at all times. Wishing you a happy motoring. Thanks & regards, vaibhav v kadam asst general manager. Mob - [protected]
6 nov at 1:12 pm

Shirish shivraj
To:
Servicethane
Cc:
Crm thane,
Saba

8 nov at 9:57 am

Thanks for your email vaibhav.

Firstly appreciate time and patience shown by your staff paresh, sanket and the mobis engineers in addressing the issue.

I definitely have a very positive feedback for both and are probably the best of all advisors i have met all my experience with maruti, hyundai, vw and skoda put together.

Pls ensure that they are recognized for the effort.

Special thanks to you too for attending my phone while you were amidst your personal loss.

Regarding the issue:

Yes you did communicate to me that the noise is regular suspension operations noise and i also told you that i do not agree to it.

Request for information:

Please share the cmvr - technical standing committee (Cmvr-tsc) proposal of design in which it is mentioned that this noise only in the left suspension is a known issue.

Request for clarification:

Some questions which i request you to answer for me:

1) why is that noise of operation coming from one suspension only and not both?

2) why was the strut replaced if this was regular noise?

3) if this is regular suspension noise why has it take 3 visit for someone to say it is regular suspension noise, ideally it should have been told to me in the first visit. And all 3 visit i have personally driven and explain to your technicians how the noise starts coming and when does it stop coming too. If it is regular operations noise it should come always right? And why only 1 suspension then why not both.

4) was any attempt made to change the spring and check the working.

5) why were mobis engineers called if this is regular noise?

6) mobis engineers also agreed there is noise then why is it that this email says this is regular operating noise.

If you still certify this a design noise (Which for me is part design flaw) pls confirm the same so i can write to hyundai india and ask for an answer.

7) pls share the escalation process not email, written escalation process for hyundai and not email since i will want to take this case forward. I cannot sit at home spending 9 lacs on car and have noise in the suspension and the service team trying to tell me that that is noise of regular operation.

I have no complaints on the commitment of the team but disagree that i will drive a car which has a operations design noise and that too in only 1 suspension and not both. Sorry.

Do not take this email personally but understand that i was sold a product without being told that it has noise in the suspension which is by design.

Regards,

Shirish shivraj

[protected]

Hide original message
On tuesday, 6 november, 2018, 1:12:44 pm ist, servicethane wrote:

Dear mr. Shirish shivraj,

Greetings from modi hyundai thane!!

At the outset we apologized for the inconvenience!!

As discussed yesterday regarding noise concern, we have taken road test with you in the presence of mobis engineers mr. Parag & mr. Venkatesh. The noise which you have mentioned is an suspension operational noise not an an abnormal noise from the vehicle. The same has been communicate to you at the time of workshop visit by me.

In case of any further assistance/query please feel free to get in touch with us. As our valued customer your satisfaction is our priority please accept our apology.

We value your relationship with us, looking forward to serve you better at all times.

Wishing you a happy motoring.

Thanks & regards,

Vaibhav v kadam
Asst general manager.
Mob - [protected]

To whom it may concern
Respected sir/madam;

This is amrit puggal. I am owner of grand i10 pb05aj1869. I have purchased above mentioned car on january 2018 from brar hyundai jalalabad punjab and the total no. Of km driven on this car 60000 aprox and my car has already got its engine seized after 10 day of 6th service at your service centre berkley hyundai panchkula. As per as fifth service is concerned i never got it done i missed out of fifth service done sixth service done directly from your service centre after 20000 km on my car.
When i tried to reach the respective service station berkley hyundai panchkula i have not recieved an appropriate response/solution from there. And the gm (Mr manjeet singh) of this respective established service centre is not helping for any kind of solution while my car is in guarntee. On the other hand he is harrasing us with calls to take back the car from service station.
As being a driver in chandigarh in ola uber cab i have lot of people in my conection who uses or look frowarded to buy a new car and as i[censored] not bieng provided a solution i would make sure none of my contact get a sound feedback from my end and i have already booked another hyundai xcent car from brar hyundai faridkot for personal use will be cancelling booking as well.
If i am not being provided a solution i will make sure that i file a official complaint against your staff and the company in the cansumer court.
I hope u provided me a response with in next 24 to 48 hours
Regard
Amrit puggal
[protected]
Shampy. [protected]@gmail.com

I have given my i20 car for repair on 8th November, 2019 at Popular Hyundai Service centre, Muvattupuzha for minor repairs. It has been 4 days since and I have not yet received any communication or information in this regard despite of my tedious efforts in contacting them many times. My calls were left unattended. While giving the car at the showroom for repair I had informed them to complete the works immediately and the car to be delivered at the earliest. Till date no one has even contacted me or informed me about the progress of the work.This has become a regular practice.
My previous experiences were same; to be specific, I was once cheated that they took payment for changing the bumper and actually they hadn't replaced the bumper, instead they just did some repair works to the existing bumper but the amount claimed was for replacement with new bumper. This was found later when shown to a local workshop for a light repair on the bumper. There were many other similar experiences and this still continues leaving us customers in great difficulty. Kindly take necessary actions to avoid these kinds of experiences for any consumers.
Expecting your cooperation in this regard.

For one week now, i am facing the problem of opening and start the engine of my my grand i 10 (Astha). Every morning i tried to open with a keyless sensor, but it wud not detect.. So i have to open the car door with a key. As soon as i opening the car door, the car horn blowing for atleast one minute, creating nuisance to the neighbours. I tried to start the engine but, it would not start.. So for three to four times i have to open and close the car door, inspite of that nuisance horning. Then i cud start the car..... Hope u can solve my problem... Thank you...

My car no is mh50a 3901 from maharashtra and now in hyderabad for tourism and in between ac is not working so given in kun united hundai. They told us gas leaking but later told compresser issue. And not available at them. I requested to check in other centres in city but they refused. Still my car is there kindly do n
Eedful as toll-free no called three times but not giving proper answer. They given no which have no any information and then they also give another no which were told us that they will call back but still not received. Is this way you provide service to customers...

Nobody from hyundai cares. My creta navigation not working since one month even i paid rs 1500/- for software upgrdation on 20th oct, nothing happened tilldate. Even novelty team is not aware by what time it will be reaolved by mapmyindia.
My creta reg no - pb-02-ct - 9063
Model 2015
Dealer - novelty hyundai, amritsar

My previous compaint request-
Dear customer, your service request id is 1-[protected], which is still unresolved.

My vehicle issued to 2 days for vehicle problem only cluch plate.
2Days no customer respornce in service workers.waste service.
small problem not solve on 3dyas. i want clarification in this matter.
why you says india's best services, but what u do 1st you set good workers
in your company.

ADDRESS.
KUSALAVA MOTORS PVT. LTD
LABBIPET. VIJAYAWADA

I bought the firstly launched model - hundai creta petrol 1.6 sx plus in the year 2015. Since then only 33, 500 kms mileage covered which comes to average 31 kms per day running. Hyundai is a brand name and i am still using my first car santro lx till date with no major defects. Surprisingly or i should say shocking to encounter the tire problem in high end luxury suv - creta. Due to the early ear & tear tire shield got weakend and has osen all the strength to bear indian road constraints. Komuh solus - never heard about the brand but trusted on hyundai. Komuh breached the trust and ditching me alomost everyday on road calling road service to get the tire rectify. Now it seems hyundai has alredy rectified the issue in successive models but what about the trouble which are facing by early bird customers. I request to get the free replacement of the tires.

I deposited my car to austin hyundai patuli for servicing. My complain no sr no. 1-[protected].
But still we didn't receive any solution.

We have a very bad experience over there. They took 2 months to solve one issue. The gm (Mr biswajit mahajan) of the austin hyundai also very ignorant attitude and reactant to give proper reply & service to the customer.

Its have been two weeks still no response from hyundai on my complaint. Instead, they called me to close the issue. I called them many times, they have no information about the issue.
I bought a hyundai i10 for my mother on july 31, 2017, driven 15000km. It has stopped working suddenly on 26th october 2018.
No reply to my complaint by hyundai complains service neither by the service center where my car is right now.

I would like to your kind attention that, i hv purchased hyundai car (I20 asta petrol orange black) from mentioned dealer on dated 17th august, but till date i have not received any communication regarding my vehicle registration number. I have only received a tax deposit message. Till date i am struggling to get the registration done as dealer not yet sent the paper to respected rto. I ve informed the dealer that i need vehicle registraion number urgently of my new vehicle as i will be out of state after the month of october (Shifted to chandigarh). But till date it was more than 70 days, not yet received any communication from dealer regarding my registration number.

Dear sir,

I have booked stardust creta 1.6 sx diesel on 24th june from eutopia auto, dehradun with a booking amount of rs. 25000. The dealer promised me that the car would be delivered by 10th july. Subsequently, i applied for car loan on 3rd july. When i asked the dealer on 10th july about the car, the dealer informed me that my order was cancelled by the company and it would take a month to deliver the car.
I agreed and waited for a month. On 13th aug when i asked them about the car they told me that the color of my choice is very rare in production and if i will submit them the dd for the amount of the car, my order will be confirmed and they will pay me the interest until the car gets delivered.
I handed them the DD of rs. 14, 90, 000 which got cleared in their account on 14th aug. 1 more month gone, in sep they asked for some more time, same order not getting confirmed excuse.
In sep the dealer gave me in written that the car would be delivered to me in navratris. But they didn't deliver the car at that time as well.

I raised complaint with hyundai india but nothing was done from their end as well.
Finally after such a long series of false commitments, i requested them to cancel my booking and refund me the whole amount along with interest as on 28th oct.

They gave a cheque of rs. 15, 30, 000 dated 2.11. 2018. The cheque got bounced on 3.11.2018. On contacting the dealer, they informed that we will have to come to their office and they will transfer the funds on 5.11.2018.
On 5.11.2018 they again made excuse that they are not having any funds and that we will have to wait for another 7 days till 12.11.2018.

I now feel cheated. Firstly, i didn't get the car after such a long trail of commitments and now when i am asking for my money they are not refunding it.

Moreover, i contacted hyundai regional office lucknow but they didn't show any interest and told me that i should call them on 12.11.2018.
I thought hyundai was a very good brand but all these incidents has made me believe that such a poor brand HYUNDAI is.

Please help me in this matter.

Yours faithfully,

Mohit negi
[protected]

I used to hear complain about tyres of hyundai creta when purchased in august 29, 2015. Now i have experienced on how hyundai motors cheated its customers with substandard tyres (Vietnam origin). Tyres are automatically shredding in grains when it hits hard surface.

It is really appalling how hyundai can do such horrendous thing to defame its best selling car. Within three years (38000 km) iam forced to change all tyres all of a sudden.

I felt have been cheated by hyundai...

Vehicle no: mh-12 mf 1472
Dealer: kothari hyundai, kharadi pune

I have an i-10 purchased in 2013. For the last few months i have been having a problem the eps light suddenly comes on and the steering becomes hard. This could lead to a serious accident.

I have earlier also reported this defect but the company is ignoring this report. This is a common defect as can be seen from various reports by customers who are facing similar problems.

If now also i do not get a suitable reply i have no option but to get rid of this car and go in for another make as hyundai is taking no action on such manufacturing defects (As there is no way a user can damage the eps).

Got 2nd free service done of creta from orion gurgaon on 07.10.18. While taking the car from residence, it was told to supervisor that there is noise on rear left side. This was also noted by manager at service centre. However, this was not attended properly and even after reminding 4 times and agreeing to attend at residence. Very unsatisfactory response and needs to be resolved early.

Pradeep