Hyundai Motor India Complaints & Reviews

I have purchased hyundai grand i10 asta on 22 aug 18, i found auto central locking feature (Speed sensing locks) is not provided in the car which should have and was told to us previously. Sales person confirmed this and later not lifting the call. Vehicle num: mala851cjm787667a, reg mob num: [protected]. Please help in getting this feature which is to ensure the security.

Branch manager ravinder says we only do the needful if there is return agreement at the time of delivery. The sales person who promised us is no more with the organization. This is really pathetic service of talwar hyundai

Dear sir,

This is to inform you that i purchased a eon delight commercial vehicle four months ago and that is a worst decision in my life ever that i purchased from hyundai. And that i realized after four months of my purchased.
On 23.08.2018 the gear box of my car was damaged. I took my car to austin hyundai patuli on 26.08.2018 at 1.00 pm for servicing.
The service center told me to deliver the car within a week. But now the climax began.
Climax...1
After some days they told me that they could not process the insurance claim. Then i requested so many times after that they told me that they try for the same.
Climax...2
After 10 days when i asking about my car they told me that due to ingury of head technician the work was pending.
Climax...3
After 15 day when i again asked them, they replied that the spare parts were not came from warehouse due to majerhat bridge collapsed.
Climax...4
After 20 days when i again asking they replied that one main parts not available in kolkata and it would be comeing from any other state.
Climax...5
After 1 month when i again asking about my car then they told me that head technician was on leave as he blessed with a daughter.
Climax...6
After 1 month and 17 days they called me to delivered my car. On 13.10.2018 we reached your service center at 4.15 pm. Your staff took me for test drive. When my driver drive the car on 3rd gear at speed of 40 km/hr, we heard one shrill sound coming from the car. After couple of test drive same thing happend. But your staff try to conveyance that this sound is not so harmful and it may be coming from the audio system. But when we forced then to cheek once again then they found one screw was missing in gear box. Then they fixed the issue and delivered my car.
Climax...7
On the way to returning to my house with my newly serviced car suddenly the gear are not functioning and on that time we (With my 7yrs old son) are on the top of a bridge.
Climax...8
Again my driver took the car in your service center. It was very risky and difficulty to drive a car in busy road without gear and god knows when i got my car in good condision...

... Just think about the service that you are provided.

Please provide me the clarification of below mention points.

1. My car has a commercial number. How much time you taken for servicing a defect in gear box?
2. Are your technician trained properly?
3. How many technician present in your service center? As when a person was in leave then somebody should takeover the pending job. The customer should not wait for 1 month and 17 days.
4. Is your staff are professional trained?
5. Are you only focus on sell a car? Now a days every company are mostly focus on after sell service. But unfortunately hyundai are not in same road.
6. After one week of my car delivery if the same problem happen, then who will take the responsibility?
7. When my car is on the top of the bridge on that time suddenly the gear not functioning, if any accident may happened then who will take the responsibility?
8. This is a commercial vehicle and i already loose a earning for 1 month and 17 days. And not sure how many days i loose my earning?
9. Who will bear this loss?
10. Who will take the responsibility of our mental harassment? Still me and my family is in financial crises and mental disturbance.
11. Who will compensate my financial loose and mental peace?

I am a women who try to stand on my foot by earning some money by this car. I already took a loan to purchase this car by deposit my gold jewellery. Already my emi is pending for two month and don't know how i repay my loan? I am going through a huge financial crises.
.
This is realy a pathetic experience which not over. I gave my car yesterday and now time is 1 o'clock but still i did not receive and call from your side.

Spacialy i request to hyundai company to look at this matter.

Regards,

Soma rakshit (Sen)
Ph [protected]/[protected]

I have a next gen verna 2018 with registartion number kl 24 r 941. I bought the vehecle 2 months before. Now the vehecle almost clocked 5200 kms. I didnt face such a worst experience from any of my vehecles before. Intially at 3500 kms my front left side tyre burst on my way from ernakulam along with my family. After a big clash with the dealer they provided me 60% compensation and charged me rs 2700. Now just after running 800 kms again the same tyre burst. The service centre is declining the warranty of the tyre. The scenario is very worst. It will be a very bad remark for you hyundai that one of your top sedan burst its tyre twice in a span of 5000 kms. How can we trust you guys. I need to get my tyre replaced. I didnt ask you to provide me those cheap rubbers from bridgestone. Do the necessary
My contact no [protected]
Name. Harikumar

I have purchased hyundai i10 grand magna in 2016 nov after few days my accident with other viichel and( rt) side back door iscrach i complian insurance company then went to gp hyundai servicecenter naini allahabad.my back door completly paint but paint not match with car after few days long spot apper on door then i complain to gp hyundai service center.but there is no solution.my new car looking old type with door.i also change my front bumper but company not matching bumper color with car...my car in GP hyundai service center naini allahabad ...and i tired so pls help me do somthing my contact no.[protected]
Meenu chaudhary

Yesterday I took my Hyundai i10 car to my daughter's school. While going to school my car suddenly stopped on the road. Than I took to the Hyundai showroom for checking. Today they are saying ECM needs to be replaced. It costs around 39000. My car's model is 2011 model and completed only 12000 KM. I request your help.. I found many such complaints on the internet. I could afford this much amount. Your advice and help is highly appreciated.

Dear sir/madam,

This is going to be a very long statement as i am going to attach the emails i sent to hyundai since the beginning.

It has been over a month and i still have not received any update or any call from hyundai, clearly showing their careless attitude towards a customer.

Without explain any further, i am attaching the last email which i sent to ms. Smita vijay, sales support, hmil south 3 regional office on[protected], till date i have not received any response:

Dear ms. Vijay,

This is in regards to a hyundai creta i have ordered back on 27th september, 2018. It would be better if i attach 2 emails i sent to hyundai sales customer service so that you may understand the matter clearly.

This one below is the email i sent to [protected]@hmil.net on[protected]:

— forwarded message —
From: "roby georgy"
Date: 16 oct 2018 4:29 pm
Subject: request from an 18 year old loyal customer
To:
Cc:

Dear sir/madam,

I’m writing this mail hoping you would respond to my query professionally based on my past experience with yourself.

I can say that i am a loyal customer to hyundai india for 18 years, and this is going to be our 5th car from hyundai since 2000. I have purchased a santro, accent gls, accent crdi and hyundai verna till now. We never faced any major issue from all these cars we owned, and if there was any, the company dealt with the matter properly and we did not face any issue after that.

On 27/09/2018, i have booked a creta sx diesel automatic (Passion orange), order no. S7204-[protected], booked online for rs.1000 and paid an advance of rs.25000. It was thoroughly discussed that the on road price will be rs. 17, 19, 762, which we agreed. We arranged a car loan and it was all positive from every side.

So i received a call from our sales executive on friday, 13/10/2018, that the car has arrived at their showroom garage, and did not mention anything new, that made us believe that the amount is fixed. Today morning, 16/10/2018, we received a call from our executive, informing us that there is an increase in the price of our creta. And when we received the new price list, it shows that the new on road price is rs.18, 23, 732, i. E., an increase of rs.1, 03, 970! And as we looked upon it extensively, we have understood that the ex showroom price has increased from rs. 14, 85, 050 to rs.14, 91, 149 (Rs.6, 099 increase). And adding the tcs, it further increased the ex showroom price from rs.14, 99, 900 to rs.15, 06, 060, which caused a tremendous increase in road tax (Rs.75, 919 increase) and comprehensive insurance (Rs.21, 991 increase).

As mentioned in our quotation invoice, it is clearly mentioned that any price increase will be adjusted at the time of invoicing. And as far as i know, any increase in price of a new vehicle has to be informed to the buyer at least a week before the delivery, not at the very last moment before getting the vehicle. And i clearly understand the fact that this price increase is decided by the company, not any showroom.

Based on my family’s financial position, the price of creta was beyond our budget. But due to our confidence and the relationship with the company for 18 years, we somehow managed to arrange enough money and got our loan sanctioned to buy a creta. But due to your increase in the ex showroom price of just rs.6, 099, it caused an unnatural increase of rs. 1, 03, 970 over the final price for us buyers, all over kerala. This could be a strategical increase as per the company, but hyundai cars always made the pricing very considerable for the indian buyers.

Thereby, i kindly request you to please escalate this matter and please reconsider the pricing of this vehicle and bring down the ex showroom price under rs.15 lakh.

Looking forward for your response.

Yours faithfully,

Georgy p jacob

Here is the second email i sent yesterday,[protected]:

— forwarded message —
From: "roby georgy"
Date: 23 oct 2018 7:00 pm
Subject: re: request from an 18 year old loyal customer
To:
Cc:

Dear sir,

Reminder - 1 since the last email sent to you on[protected], there was no response from your side till date.

This is with regards to the uninformed increase in the price of hyundai creta which we ordered on 27th september 2018 vide cheque no. 76194, dated 27/09/2018 amount rs.25000 drawn on federal bank, also booked online through bookonline. Hyundai.co.in for rs.1000, order id: s7204-[protected], payment reference no.:[protected].

Till date, we have not received any communication as a phone call or an email in response from your side to the complaint we had raised. This portrays an attitude of not valuing your customers.

We had mentioned in the previous email, that we were not informed/updated by your company with regard to the price change until the vehicle reached the showroom all the way from your factory. If there was a price change, it should have been informed to us before you finalized booking the vehicle for us, i. E., before processing the order internally.in the event of any price change, we should have been informed and updated at the very time we were in discussion to confirm the purchase than after the vehicle arrives in the showroom.

We received calls from your side only after you had already confirmed the vehicle for dispatch from the factory and even at that moment too no information about the price increase was mentioned, and it was only informed after the vehicle reached the showroom before delivery.. You did not even once give us any indication or mention there would be a change in price for creta till it reached your yard.

If you look at our earlier email, you are sure to find the new price was informed to us at the very last moment.

We arranged the loan amount as we agreed at the beginning of the discussion to purchase the vehicle, also with consideration of any slight variance/changes at the time of invoicing.

You should understand that rs.1, 03, 970 is not a slight increase/variance.

We are sorry but we will not accept this kind of ridiculous amount difference. This car is already beyond our budget and this increase makes it impossible for us to buy. No one has called us with regard to this issue. We have not received any update from your side as well, which shows the lackadaisical attitude towards your customers. We have been your customer for 18 years and this would have been our 5th car from hyundai group.

We have been in need of a car for a while now, but due to these very reasons, we are forced to cancel booking the order for creta, all because of your wrong decision in delaying the communication about price increase. We would have very much appreciated, if you had informed initially itself! We hope to get a response from you as soon as possible.

Yours truly,

Georgy p jacob

I kindly request you to look into this matter as this complaint has been raised over 2 weeks and i have not received an update from anyone yet.

I hope to receive a response from your side.

Yours truly,

Georgy p jacob

Dear sir,
I m bhavik shah m ur costumer. Still m in problem from ur hyundai service,
Car no - gj 06 kh 4235, hyundai xcent vtvt petrol limted edition, lst saturday
I was collect my car from om hyuduai service station junagadh, i was travel from diu to baroda (My home) seddnle car was breakdown, and engine there was problem, what ur executive check in car,
Pls check what's problem hope u give me ur best response from ur side,
At the time car at aldiam hyundai show room makarpura baroda gujrat india.
If threre is big problem in car i want to change my car, u give me a new car from ur side or give me money, m not acceptance from hyundai motor car there is olny 1.5 year old car.

Regards.
Bhavik shah
+91 [protected]

Sir,
1. I am capt kcs rao owner of creta petrol model regn no. Hp62 5244. I gave my above mentioned vehicle for paid servicing at sri jayalakshmi motors, rajahmundry on 12 sep18.
2. Whilst i took all my personal effects from car i for got my oakely goggles costing rs 7000/- in the spectacles box. During collecion of vehicle i found the goggles missing and referered the matter to the servocing supervisor.
3. He checked with his workers and confirmed no one is aware and requested me to check and get back so that he would inform security to do needful whilst staff go out of gate. How ever in spite of his assurance and me confirming to him that i am positive about loss of said item from car only he failed to inform security.
4. I waited for a week keeping in dialogue with the service supervisor. On ascertaining that he was not taking my complaint seriously i contacted the manager shri diwakar who assured me various actions to address my grievance.in short he never got back to me as per timing assured by him and instead kept skirting the issue to date. He finally declared that it is not their responsibility.
5. Whilst i agree that i should have been careful in taking care of my items is this incident not enough to worry about? Such attitude of staff and workers is a matter of grave concern and can bring disrepute to the principles of hyundai.
6. Hoping that you will treat this matter with due concern

Regards
Capt kcs rao
E mail. [protected]@yahoo.com

Up16et6849
Hi sir,

I am really disappointing from your system of limited speed (Max80km/hr) because i am running this car since last one year so i face many problems when i run on national highway due to speed limit.
In an emergency this car is useless for me...
It also consume more traveling time than others i. E it covers 2hrs distance minimum 3-4hrs.
Due to speed limit even i can not over take from a scooty or mother cycle. This is so emberrsing...☹️☹️so please help me regarding this to open the speed limit of my vehicle

If any accident occurs due to low speed on national highway so tell me sir who will be the responsible person for that because every car, bus and truck runs on an avarage speed of 100km per hrs or more than that on national highway.
So sir its my humble request to you please that either solve my problem of speed limit by removing/changing the ecm from my vehicle otherwise this rule should be follow by all the vehicle that you can't run your vehicle more than 80k

Hi,

I2 days back i had given my hyndai sonata car to modi hyundai chunna batti, mumbai for suspension and cooling issue..

In the work order i had asked for two things to be checked. I had also mention the current state.

1. Front left side suspension issue
2.ac - ac is working, only when outside temperature is 38 to 40 degree it's gives problem.

I am shocked to see that after the car was delivered to me the ac is not working at all.

Requesting to you look into this matter with urgency since this is imapcting my daily routine, traveling to my work places, clients. I am under tremendous stress until this is resolved.

I own 3 hyundai cars bought all from your showroom i20 asta 2016, verna top hand 2018 and now santro booked on 11/10/2018.
Uttmost disrespect was given to me.
My car was not released because i urged not to get insurance from showroom as it was 7000 rs more the price than actual quoted by other banks. When i refused, ur head person forced me to take insurance else he won’t release my santro. And i quote his wordings: # apni aukaat mein reh, mere yahan se insurance nahi karaega to bhaad mein jaa, nahi se raha car, jo ukhaad sakta hai ukhaad le.
As per irda, it is not mandatory to get insurance from the showroom, but u guys are doing monopoly.. And using such filthy unacceptable lanaguage.. Qudos to surjeet hyundai...
Aukaat and all... Great going surjeet hyundai jk road bhopal
Dr ishant kumar chaurasia
[protected]

I purchased hyundai creta sx diesel in nov 2017 and initially faced burning smell issue and went to show room they said use one long drive. This problem is because of half clutch they said in bangalore. Then at the time of 1000 kms faced another problem 3rd gear to 4th gear jammed this is there from day one i am not noticed. I found this at highway in long drive and managed. Then second time i went to the show room and updated this. Then they fix this at free of cost. Third issue is at 14, 000 kms - clutch got disconnected and not connected to drive system internally. Unable to see the movement in the vehicle slow motion in all gears. Immediately i went to the show room third time and escalated big fight there. Finally adjusted temporarily and said replaced the part sensors. Also said due to wear and tear it happend. Now 2 days back i faced again same clutch problem at 16900 kms in bumper to bumper traffic at bangalore. Then i am egarily looking the solution on this. Hydraulic clutch systems are good - which is used in lorries, buses, small cars etc. But for this vehicles (Creta) they used sensor based mechanisms on top of mechanical system - sensitive mechanism internally. Hyundai needs to come up with the solution on this and solve the problem other wise we will fight till the last.

Thank you
Sarat chandra
Bangalore

Hi,

I have bought the hyundai elite i20 asta 2018 vehicle number up 14 dn 4367 this year when it was launched from dream hyundai located at near sihani chungi, plot no.: - a3, meerut road, near sihani chungi
Ghaziabad, uttar pradesh -201003. I got my both the service done from them and had trust in them but all is lost now.

It met with an accident and i gave my car to the same dealership for insurance claim. While taking back the vehicle, i found a dent in running board right side, which was not there while i gave the vehicle to them. When i raised the issue to them, they completely ignored and did not accept the mistake. Due to which i have to reach out to area sales manager in delhi regional office. I explained him the entire situation and he had a word with the service manager at dream hyundai. After which i was assured that they will repair the vehicle. So, finally my running board was repaired.

Somehow, i met with an accident again within an span of 2-3 weeks, but due to the prior issue i gave my car to shine hyundai located at near silver city mall, lal kuan, ghaziabad, uttar pradesh 201010. Since, the back bumper was repaired last time as well and this time also bumper repaired was required. Since, there was no major damage insurance was approved for repair and not replace. Now, when this time when the bumper was removed, it had been very badly damaged from the inner side and the repair work was pathetic. Since, this was below part, it would have been never visible either by naked eyes, only way to see it would have been to look below by raising the car or removing the bumper.

I am sharing all the photos, along with this email for your reference. For now, i have asked shine hyundai to replace the bumper and i have to pay this amount unnecessarily. This is something, i would have never expected from a brand like hyundai. Earlier, i used to refer people buying cars to go for hyundai but with this experience, i will not refer any one in future. Also, this is my 2nd hyundai car, earlier i used to drive hyundai i10 but my further association with hyundai does not seems bright.

Another area is my one of the tyre have an manufacturing defect. Tyre is from mrf model name is ztvt. I have shown the issue to the shine dealer and they have told me they will get it replaced. My concern is am i safe? I don't know if other tyres will not have same issues. Somehow, i had to fill the air myself at the petrol pump and noticed the issue but not sure if i would be lucky enough next time. Can you guys assure me that i am safe and other tyres will encounter same issue?

I am not sure, if you guys can help me here or not but i wanted to share my experience about dream hyundai.

Thanks pawan
+91-[protected]

I purchased a grand i10 car from the popular hyundai showroom at karakkamandapam, thiruvanathapuram on 17.08.2018. At the time of preliminary discussion they have promised a festive offer worth 1 lac.

I have exchanged my old maruti car 800 with them for an amount of rs.100000/-.

40000/- being the price of the car and 60000/- being the exchange offer.

The other offer then promised was a gift of 2 gm gold coin.

At the time of every meeting i reminded them to deliver the 2 gm gold coin as gold itself and i don’t need money. Because i wanted to give the gold coin as a special offering to my church. But at the time of the delivery of my grand i10 car the people concerned told me that there is a shortage of gold coin and the same shall be delivered next day itself. The next day they informed me over phone that the price of the gold coin is already included in the 1 lac offer and hence they were not in a position to deliver it.

I examined all my papers and found that some errors have crept in. I consulted mr. Sasikumar, the manager of accounts and the mistakes were brought in to his attention. Accordingly he was convinced and promised to take urgent steps in this regard.

Later he accepted the mistake and promised to deliver 2 gm gold and an amount of rs.4400/- being the balance amount. Inspite of repeated reminders i am extremely sad to say that the promise is still pending.

I am mrs. Gode. Appalanaasamma i had booked grandi10sports dualtone on6/10/18. They gave us the delivery date on 14-10-18 i had transfered by rtgstotal on road price 6, 81, 850 by bank /ab utr no andbn [protected] on date 10-10-18, mango motors pvt ltd sbi, a/c[protected] to vizag branch now they are asking for excess money, till now they didn't deliver my vehicle. Branch manager name sreedhar, executive name venkat. Thanking you sir.

Hyundai creta. Chassis number malc181rljm477316j..

I was buying this car in 20/10/2018. This hyundai creta breakdown today (24/10/2018)
At 11.30 am from munar. I calling dealers and customer care numbers.. No one has complained to the complainant. We were in a hurry and got trapped on the way. This car is just 248 kilometers and what we have to do next. No complaints were heard yet but no one has ever been reached. So we do not need this car plz return back my cash.

I lost my grand i10 2018 model, just 2 months old due to flood. You guys said that hyundai will not repair the vehicle. So i cancelled my vehicle. I lost 1.5 lakh rupees
The vehicle had finance. Onroad price of the vehicle is 6.1lakh but you guys said the repairing estimation cost is about 6.7lakh and they will not repair it too
So what should i do.

Dear sir

Below the my car details:

Brand - hyundai i10
Regn. No. Py 02h 7216
Engine no. Malan51clam569119b
Chassis no. G4laam340785

I have given my car for servicing below the service workshop.

Hyundai motor plaza (Service workshop)
Chennai, tamil nadu, alandur,, alandur, chennai, tamil nadu - 600016

I spend rs.25, 000/- for repair charges and also visited 3 time their show room to rectify my service complaint but still not resolved my complaint and the service engineer unable to diagnose the issue and charging every visit for spares.

Kindly look into the matter and help us to save my car and money.

Regards

Devarajalu. S
Mobile: [protected]

HI,
I BOUGHT THE HUNDAI GRAND I10 IN YEAR 2016 and i got a very negative response from the dealer as well as the staff, i bought company fitted CNG car but after 1 or two weeks i noticed that it CNG is not registered in RC as well as in insurance then i informed to the dealer but they are just giving me time of one or two weeks since last 1.8 years then i called to your customer care and on conference he talked to the marketing manager of fortune Hyundai then also he gave the 2 days time but no luck since 2 month,
now i have no option other than going to media of to launch a FIR against Hyundai,
sir i am running a car which is not even ensured by a insurance company,

Kindly look into it or provide me the escalation matrix so that i can trust Hyundai otherwise i will recommend other companies to my friends also,

Regards
Satish Kumar
[protected]

I had handed over my car (I20 magna, mh27 ar 6880) for accidental repairs on dated 29/08/2018 with all mandatory procedures & protocol to ketan hundai, amravati. After accepting my car for repairs the concerned body shop representative declared 20/09/2018 as a tentative date for delivery.
But inspite of my repeated requests & communication with body shop, my car is yet to be delivered without any rational reasoning. This hectic delay in service at there end had caused me a lot of inconvenience, which is deeply regretted & may replicate adversely in regard to customer satisfaction as well as faith & loyalty with hyundai group.
As such you are requested to do whatever is needed & deliver me my car urgently.

With warm regards,
Vijay shingane
Amravati.