Hyundai Motor India Complaints & Reviews

My car i20elite asta o met with an accident on 4/1/2018 and the star hyundai service centre mysore adviced me to change the body shell and i had changed the same. The new chassis number is given to me from rto mysore. Now i want to change the new chassis numbers in hyundai portal system and in insurance policy. My dealer pawan hyundai bangalore replied me that the hyundai portal system not accepting the new chassis number now i want to solve the problem immediately. My mail id is [protected]@gmail.com

Further to my complaint dated 5/10/18 regarding defective parts in my new hyundai grand i10 sportz ka04mv2543 purchased from blue hyundai new bel road bangalore. The lakshmi hyundai customer service contacted me regarding my complaint of moisture formation in both headlights on 9/10/18. Service manager mr. Ram inspected on 9/10/18 assuring of good service. Vehicle was booked for p&d on 10/10 & dropped on 11/10/18. I had noticed formation of moisture in headlights immediately on return from fuel hose replacement on 30/9/18. So something has gone wrong while towing my vehicle. It is the responsibility of the service centre to give back my car in same good condition. The car was taken and given back claiming that problem has been attended but cracked headlight was as it is. When contacted the service adviser mr. Durai why cracked headlight not replaced says crack available before receiving on 30/9/18. Sir i am not bothered who is responsible the dealer blue hyundai or the lakshmi hyundai service centre both are the hands of hyundai. I want both headlights replaced free of cost because after washing my car on 18/10 when i took out my car on 20/10/18 night i found moisture formed in both headlights photo of which i have taken and if required i will whatsapp to the concerned.

Hi
This is complain regarding to some money fraud of 20000rs
Branch name-himgiri hyundai shadra metro station
Employee name-rajeev sharma (General manager sales

He is doing fraud with us from last 5months there was payment of my car and he is not returning them back to us from last 5months give me the solution asap.
We have the proof oh his check and the check has been declined by the bank.

Hi team,

Please look into the concern. I had a very bad experience with insurance claims department of asm huyndai gwalior. I dropped my car in agency on saturday 20/10/2018 but executive didn't took any initiative on it. I requested the executive to get the survey done on the same day as i met with an accident but he didn't pay any attention on it.

When again i called on monday 22/10/2018 to get the status of survey still there was no proper response. Executive didn't pay any attention and he ignored it badly. I mean this is the worst service that i have ever experienced. Unnecessary these guys are delaying the things. There is very less work in my car still they are delaying it and until now they have not provided any estimate. I will never buy anything from huyndai as this is not customer friendly. I hope you will look into the concern and take some serious step to overcome this. Please find below my details:

Name: afaque qureshi
Contact no: [protected]
Vehicle no: mpo7cf0984
Agency: asm huyndai shivpuri link road gwalior

Hi everyone,
I am from bangalore ka05ml5449 vehicle.
Few days before i received call for my service with offer that within 5800 car servicing will be done.
I am really frustrated with the service given by the branch and executive.
About the car, after service i took car for long drive nearly 1500km but i was pissed off with the car service as my ac was working badly as before and also my mileage and headlights were not working properly..
For further details in depth please call me

Dear sir/mam,
I am dissatisfied with hyundai service as well as with dealer ho service also (Dealer ho - equity hyundai - 80 feet ring road rajkot). Because as i mailed you on date: mon, sep 3, 2018, 8:41 pm that my car body joint foam damaged by rat and i need oem material to repair it but you not respond in email.
I talked to my service adviser of equity hyundai - 150 feet ring road - mr. Ajay & service station manage mr. Jatin that i want repair my car with this oem material and after long discussion, after couples of days he told me that we already talked our spare parts division head that customer require this type of material to repair damage. So i called him after some days but he told me it is not available and we never used it in workshop. It's installed at manufacturing time only. So i sent email to crservice so my city dealer equity hyundai customer care executive mrs. Jayshree called me and told me for waiting. But after some days again i called him and ask for updates but she told me that there is o any resonance from company so again i emailed you on 27th sep.
So after long time passed my service adviser mr. Ajay and service manager mr. Jatin told me that we talked our body workshop manager mr. Amar that they not using that foam and it fixed at manufacturing time only. So as per my knowledge i search on line it and given information about that foam but again same problem we have not.
After passed around more than 60 days i called my service adviser mr. Ajay and told me that at temporary we can seal it with sealant and put metal net so rat can not damage again it. For this job he told me that i have to go at head office workshop (80-feet ring road) so i reached at 80 feet road - hyundai service station by 2 :15 pm and first of all mr. Amar who handling body work shop of equity hyundai see the damaged portion with his supervisor mr. Bhavin. So now below details as i shared matter and you can see resonance to customer by customer care executive mrs. Jayshree, ho body workshop manager mr. Amar and supervisor mr. Bhavin.

My shared experience about equity hyundai - 80 feet - ho workshop
Image-1my car before work ay equity hyundai and image-2, my car after work at 80 feet equity hyundai
Image -3 accident division manager mr. Amar remove sealant with thinner which are using for remove color. Yeasterday i took my car at 80 feet road equity hyundai for fill up sealent under bonnet side which damaged by rat. So mr. Amar n mr. Bhavin who are experts in accident division body workshop. They put sealant but again they showing their knowledge they use white sealant cap for black sealant tube so it's look like white n black you can see in image after that not put at damaged part but all around it. So i told to remove it so mr. Amar and mr. Bhavin gave order to his technician to remove it with thinner which are user for remove color so i told why you using it. It will damage my car color but no effect on that and i told them please remove bonnet and do properly then mr. Amar said it is not possible due to bonnet will misalignment. So what to do equity has no skills technician and managers, customer executive. So i think we did mistake that we bought car from equity or we should know how to repair car by own hand at own house as customer care executive mrs. Jayshree said this a small matter so i think she don't know value of customer and paid money by customer. She not replying on mail also and mr. Amar said my service advisor mr. Ajay and 150 feet equity service manager has no idea that what to do in body work. So please i request to equity first give training to your employees they don't fight internally because it's results is i got my car with damaged color. So please understand value of customer, his love about car and if you don't know job then please don't do. And give him technical training that don't use thinner to remove sealant it is using for remove color and don't demonstrate your knowledge by this type of work and this all happened in presence of accident division manager mr. Amar, customer care executive mrs. Jayshree and supervisor mr. Bhavin. I felt think i did mistake that i bought hyundai car or from equity hyundai.

Replay of mr. Amar against my shared experience.

Respected customer,
I would like to complete the story that you had left...
Before approx 45 days you have noticed that in the mentioned part of the vehicle some rat bite spots were there. At that time you have visited our workshop at 150 ft ring road rajkot. You have demanded there for some special foam to mr. Ajay (Service advisor) to protect the car from rat bite. As we know that every company has some special department about some specific work and issues. Mr. Ajay was from service department and he is technically master in service related area so he didn’t know about the body related issues. According to my knowledge he suggest you to visit equity motors – 80 feet road as our bodyshop department is working in our ho workshop.
As per the advice of mr. Ajay and mr. Jatin (Service manager) you have visited our bodyshop workshop yesterday. You bring some rat protection net and spunch pieces with you and your non technical demand was to set those things into your car which was technically not possible and also not good for your valuable car. So we decline to do this type of work in our authorised workshop but you force to remove the related parts and find out the related problem’s solution. As you are the valuable customer we accept your demand and open the cowl part because without opening the cowl the technician can reach the defected area of the vehicle.
After opening part and discussion with you, you requested to use sealant for the defected area. As per your order and demand our supervisor and technician started to use the sealant at the defected part. While the work was in progress suddenly you told us to stop the work instantly and remove the sealant on urgent basis. As the work was completely not done the defected area was not covered in sealant. You suggest us to remove the sealant by kerosene but in automobile industry kerosene is not used for anything like theses type of work. At that time to remove the sealant we had urgent option available was light thinner so we used it to remove the sealant. As may be you know about the sealant nature it fixes instantly on any of the part of the car body so we have to use thinner to remove that sealant material. The area of your valuable car where the paint is affected is actually not the body part of your car, that part is the body sealant which is used at the time of manufacturing.

Respected sir,
The work we have done is totally on the order, non genuine and non technical demand of yours. We are not doing such type of work at our authorised workshop. It was done just because of your suggestion and satisfaction of doubts regarding rat bite. As we have worked through your orders and we use the technical materials but because of your non technical order the work can not be done. We request you to suggest us that satisfying your non technical demands is our mistake that you are blaming us by calling us non technical.
We are happy to see that the senior engineer of tata chemical is using the hyundai brand and he is loving the product. We are always available to serve you. If any technical suggestion is always accepted from the valuable customer like you.

Again replay by me :
Dear mr amar please ask your customer care executive mrs. Jayshree. She and you also told me that we have not that foam material. It is only available at manufacturing time so i wait for almost 2 months after i called to jayshree man but she told me that no any response from the company but she not giving reply by email. Please as you technical person you should know the name of foam and purpose of that special flexible foam. I also don't like non technical work but as equity said i choose alternative way and it was suggested by your adviser. And ask your supervisor bhavin and your technical that why they not filled sealant at damaged portion?? Because as discussed on site with you that our gun nozzel can't reach there. So i told to open bonnet and after do same work but you told that it we open it then it will misalignment but for your knowledge we did same exercise at 150 ring road service station but didn't.150 ring road technician open bonnet removed it's clamp and clean it n refitted it. I think you all take training for that from that guy. You have no oem material and you have no skill and no knowledge for job. Even you pulling leg of your own employee that mr. Ajay n mr. Jatin know nothing n all that things in front of customer. N maintain oem material as i told before to mrs. Jayshree and mr. Jatin also. But you have no material so what customers do??! How much longer a customer should keep damaged part. N you technician said now not possible to reach hand at that damaged area so i advised to remove sealant. And mr. Amar this sealant suggestion from your end it's not my home idea and i think you should think about that why you have no flexible foam and equity not using it as equity has 20 years experience. And for your kind information please ask to mrs. Jayshree about my previous email to hyundai that i want oem material. So please go through whole matter from starting.

And i think you can understand job quality. See image no. 3 taken after job completed your technician. And i think i called mr. Jatin and he called you and after you came to see condition after job done by your technician.

First thing i not demanded special foam which rat can't bite. I demanded oem foam which called flexible foam. I told you please ask your customer care executive mrs. Jayshree mam so she can provide my email copy which i sent to hyundai after getting conformation that here not available. This confirmation given by mrs. Jayshree mam and after my email to hyundai she also told me that we are not any update from hyundai company. So as per advise i took this way because i can't wait for more damaged after knowing problem. And what ever you told about misalignment after bonnet openings and all that, same excrcise done by mr. Jatin and mr. Ajay and nothing misalignment happened. You think about that equity has no oem material, no alternative way, no skill for that, customer care executive said company not responding then what customers do??? Customer wait for more damage or customer go directly hyundai? I asked that also please give me contact details for hyundai representative so i will talk with him but details not provided. Again i am saying please check all email because i never complained about it, i always write that require help. Customer never expect one problem solved with new one problem. And everytime i demanded oem material, ever wiper wash shampoo buying from your service station. You can check record also. And about suggestion i already this foam details given to mr. Jatin. It is better to solve problem and arrange oem material rather then blaming on customer. Because which job not done by ho that job done by other branch with good quality (See image no. 4).

Mr. Amar here i attached image of my first email which i sent to hyundai. You can see what i demanded and what provided. So please ask to hyundai for material in future and before blaming to customer, go through beginning (Email - image - image no. 5).

Here i attached image of billing (Image no. 6 & image no. 7) which i bought for prevent damage by rat for my car. Because its my car so i did best for my car.

Image 1- before job done
Image-2 after job by authorized service center
Image-3 - condition of paint under bonnet body by using thinner
Image-4- revival job done by mr. Jatin & mr. Ajay and team which is better then before
Image-5- my first email to hyundai for require oem material
Image-6-bill copy for rat - protection
Image-7- bill copy 3m spray for rat-protection.

So please tell me what should as a customer i do, i did

(1) informed to dealer about oem material
(2) email to hyundai by me instead of dealer should do this communication to hyundai
(3) customer care executive told me that no any response from hyundai company so what you think customer should contact hyundai company??
(4) i wait for almost 2.5 months for oem material or i have to do wait until more damage of my car.
(5) alternative idea from dealer end and, after that blaming on customer??
(6) see the job quality done by equity 80 feet road ho body repairing work shop and see the quality of same dealer another branch.
(7) equity ho - 80 feet - road rajkot - body workshop manger mr. Amar not taking job properly due to he fill bonnet alignment will disturb but same thing done at 150- feet ring road, equity - rajkot workshop.
(8) next time can we expect or not we get good quality job work in equity - rajkot - 80 feet - ho-authorised service center??
(9) please concentrate for provide good job quality and oem material from company instead of blaming on customer. Or know matter from beginning.
(10) they doing car body work and till date they don't know about this foam material & not keeping that is a big question. Because customer giving car in authorized service center with paid high amount.
(11) about non technical word, i think dealer not using that form & not keeping and run body repair workshop?? So please conform first how equity give service without oem material?
(12) equity - rajkot ho workshop not do the job and same job done by branch service station then what customer think.
(13) why they not replaying by email, why they playing office - office? Is a policy of hyundai or equity hyundai rajkot.
(14) for feed back rating every time forced to put 10/10 as a bench mark. I give zero or in minus if possible.
(15) please improve dealership staff manners they doing blaming on customer instead except mistake & corrective action for mistakes, improve job quality. Because i never used complain word in my email as mr. Amar using word that non technical advise from me.
(16) please tell me next step to work recover my color under bonnet.

On fri, oct 5, 2018 at 3:53 pm gaurav dodiya wrote:
Waiting for your response

— forwarded message —
From: gaurav dodiya
Date: thu, sep 27, 2018, 11:13 am
Subject: fwd: help require
To: crservice

Dear sir / madam,
Waiting for your response. I called to my city dealer but they told me that no any update from company.
So please help me.
— forwarded message —
From: gaurav dodiya
Date: fri, sep 7, 2018, 8:29 am
Subject: fwd: help require
To:

Please help

— forwarded message —
From: gaurav dodiya
Date: mon, sep 3, 2018, 8:41 pm
Subject: i have grandi10
To:

Dear sir/mam,
I bought grand i10 in 2017 as detail below. I want help from hyundai. Before some days some rat damaged flexible foam under front bonnet some parts. I called to service station which located in rajkot and name is equity hyundai. But they have no any idea regarding this original foam so please help to revive damaged portion with oem material.
Name:gaurav dodiya
Contact details:[protected]

Car details:engine no:d3fbhm343711
Chassis no:mala851elhm653780

Respected sir,
Bhandara shoroom and service center
Adviser mr. Swapnil not responsible person
So i have not a properly languages for me
Dear sir my vehicle mh36z7115 break down fair.. Advisers mr swapnil 3 days hold me at bhandara workshop and next day confrontation than he bhandara workshop not a available breakdown service so pls tomaro nagpur workshop as a breakdown working i think why? Not a service bhandata workshop i am very sad..
Not a properly confirmed or costumer mr swapnil sir...
Pls quick action imperfectly person him
Thanks..

I has give my car in 27 september 2018 to shidivinak hyundai workshop sonarpada dombivli east. The car met an accident. Insurance claim. Workshop my car advisor they told me i will dilevery your car in 10-12 day. Maximum it will take 15 days not more than that. Its now 20 oct 2018. 24 days completed... My car is still most of work is panding.. From first day he was fooling me. First he told the parts are coming from chheania and after 5 days he told parts are coming from korea. And today he ask me to come in workshop and told one part is also damage and it will took him more 5-6 days to fix it. My car is parmit car i make money by driving itself. And i had paied my emi from own pocket. He is not understanding my situation. Delaying work alot. Not informing me any update i has yo visit in every alternate to see it weahter they are workin or not on my car and i canot see any changes. This is complaint from me as a request to tell them complet my car work as fast as possible. Other wise i will take legal action agaist the workshop and hyundai service. And will submit a review to all my friends and family and relative to never buy a hyundai car because service is too bad. And ecperiance a lot of problems.

I bought hyundai creta sx 0- top model, on 19th oct 2015, from beeaar hyundai – lucknow, authorized dealer of your company.
Purpose of this mail is to bring into your immediate notice the mal practices at beeaar hyundai’s end. At the time of delivery of car, beeaar hyundai executives explicitly told us that car cover, seat cover, steering cover etc are mandatorily included in the selling price of car, stating it as essential kit. We, therefore misguided by the information and agreed for seat cover, which we recently discovered absolutely dispensable, as in top model, company itself provide leather finished seat. Only when i went to remove seat covers (Provided by beeaar hyundai at the time of delivery) recently to enjoy original seats, i found the original seat damaged by the dealer, without my notice, to fit the cover in bucket seat at the time of delivery of car. At that point of time i really felt cheated. For merely few thousand bucks, beeaar hyundai misguided me and deprived me of the luxury and comfort of original seat. More disheartening was that, such reputed company authorized dealer cut the seat before delivery of car, to fit in the cover, without my prior notice or consent.
To resolve the problem, i would appreciate your following actions-
1. Replacement of all damaged seats with new seats.
2. Strict action against all concerned for misleading customers and initiatives to stop such practices in future.
Enclosed are copies of my records concerning this purchase.
I look forward to your reply and a resolution to my problem. I will wait till 31st oct 2018, before seeking third-party assistance. Please revert me on my mail or can get in touch with me at my number.
Sincerely
Deepta verma

To whom it may concern,

I have Hyundai Elite i20 2015 ( Sportz (o) CRDI model Purchased on October 12th 2015. Right from purchased date to till date my car is serviced only by authorized Hyundai service centre because of the trust and reliability I have with Hyundai.But this is not seriously happening with your service centre folks. They are very lethargic in servicing the cars i believe.I have already raised a complaint way back in 2016 when my car was sent to body shop for repair. It was resolved after escalating through similar email like this.

My car had a service due on Oct 12th 2018. Hence, I sent my car for servicing on oct 10th and raised below complaints to look into it.

1. wiper fluid was not coming up. ( Replaced the motor .)

2. Rear suspension was too hard. ( Service advisor said that it is because of the spare wheel in the trunk was not tightened properly and that caused the issue.Weird !!! )

3. Front left dashboard Ac vent knob was broken. ( They replaced the AC vent. )

4. car battery getting drained too quickly. If the car is not used a day. ( replaced with new one stating that the battery life is only 2 years. Not sure though how reliable it is. )

5. Clutch too hard. ( They state that the clutch replacement is the only option. I have driven for 32000 kms. Is it the clutch plate life is jsut 32K ? I have another Vehicle Mahindra SUV which has crossed 32K already and still the clutch is working smooth without any issues.

They sent back the car to my home ( without doing any proper check from their side ) charging all around 16K with all the above repairs along with periodic service charges stating it is the normal that they charge. If you want I can send you the bill along with the photos. One thing to note here is my car was into extended warranty during this period. Once i got the car in the night around 9.00PM, I just had a look whether my complaints has been taken care. It seems to be good and I took the car for a test drive and I found that my audio system was not at all working and taking a closer look i found that the CD eject button was pushed harded inside and i tried to press If it is coming out but it looked like it was struck too hard inside and the outside audio system panel got cracked. Looks like it happened while trying to replace the AC vent that i complained. I immediately called in the service advisor of my car Mr. Saravanan (+91-[protected]) and reported this issue. He was cool enough to say there is no need of them to touch the audio system and after insisting him that the auido system was in working condition before sending my car for service he decided to send his service personnel to my home the very next day.

I waited all day till evening. But no call or any sort of communication came from the Service centre or from the service advsior. So, I called in to get the status. Inspite of repeated attempts he picked my call and told that he would send the personnel the next day. The next day two personnel came they just had a look and the same answer was given by them that there is no option for the service centre folks to touch the audio system and top of it they said that i serviced the AC/ audio system outside ( local garage ) and that might have caused this issue. I was frustrated to the core and said that the system was working fine before sending the car and showed them the slip given by the driver ( which clearly shows that audio system was in good condition ) before picking up my car to the service centre. But they were in mood to listen and keep saying the same thing. I immediately called the service advisor ( Saravanan ) explained him the situation and he spoke to those two folks and finally they said that they'll go to the service centre and will check the photo of the car before coming in to the service centre ( still they didn't believe me !!! inspite of reporting the issue immediately after the car has been delievered from the service centre).

I felt that this issue needs to be addressed in person, hence me and my brother went to serivce centre on Monday ( Oct 15th, 2018 ) and on the way I was trying to reach the service manager Mr. Lawrence (+91-[protected] ). The call was not picked and i went directly and requested to meet the service manager. We were not allowed to meet him instead couple of folks were pleading that my issue will be addressed. But still the service manager didn't even have courtesy to give a call back. Anyways, I told them about the issues and they guaranteed to address the issue and replace the AC panel which got cracked. When, I was looking at the rear A/C vent of the car to inspect any other issues even it got damaged which i didn't even raised complaint and i swear it was working fine before. I don't know what kind of servicing is being done at the authorized service centre acknowledged by reputed company like Hyundai. After 30 mins of waiting in the service centre we were given reply that the spare is not available and asked us, If we could send the car in the evening and promised to address both the issues ( front A/C panel and rear A/C vent). As we are occupied with other priority works told them and they said that the car would be picked by their driver the next day morning. The next day ( Oct 16th ) car was picked up and it took one whole day for them to fix this two issues. It is very odd that the full servicing of the car was delievered to me the same day whereas for this 2 small complaint ( which again is because of their negligence in handling the car ) took one full day and they delievered my car only next day ( Oct 17th evening ). I was told by Service Advisor Saravanan that my problems has been taken care and the car will be delievered in another 30 to 45 mins. when the car was delievered, I looked at the front panel it was taken care and shocked to see the rear vent was broken and have no clue how they have sent out the car without even looking at this. fYI, I took the picture of the broken vent and sent it out immediately to Saravanan mobile. I had to call him each time to take a look at the picture i sent and again i have to call him to ask him what is the reason for this and what is their next course of action which is ridiculous and i believe I would have got the respect atleast if my car was serviced by local garage.

He said that did i managed to push the vent or tried to adjust the vent. Am i illetrate or don't i know how to handle the car or is this the first time am i using the car? This is the way the advisor spoke to me through phone. After the explanation, he decided to replace the vent again which I am surprised atleast and told me that no need to bring my car again to service centre and said that he would send the service personnel to my home to replace the rear A/C vent but not immediately as they don't have the stock it seems and they will receive it by Monday ( Oct 22nd ) and replace the part on Tuesday ( Oct 23rd ).

The reason, I am drafting such a big email is that much I am irritated and frustrated by your service people. I don't believe they are really professional and qualified for servicing not all atleast ( the few of them i faced in my experience at this service centre). Requesting you people to seriously address this concern at the earliest possible as I am not sure how many of the complaints you received from other customers. I want to break out and take this to top management so as company like Hyundai can hold up their standard in the market for servicing ( after sales ) as similar to their cars. The car is really good and I have never given second thought or never ever i think in my life post my i20 why i choose Hyundai. It is such a pleasure to drive the car. It is the after sale servicing is concerning me a lot to give a second thought to choose Hyundai again because of the irresponsible unqualified few people causing defamation to your company.

Please reach out to me for any any other queries at the below phone numbers.
+91-[protected], +91-[protected], +91-[protected]

Regards,
Santhosh

Dear all

I booked hyundai creta on 17 th august 2018, i was told that i will take two months for delivery, i was constantly following up with the dealer. And on 3rd of october 2018 i got a call from the dealer (Kishore) that the vehicle i had booked in booked and on the way from chennai and it will take 10 days to come.
Then we followed up with the dealer again on 13th october 2018 and again it was confirmed by (Balaji) that by 17th october it will arrive. And when i went to the dealer on 16th october 2018, i was told by the asm then our has not been booked only.
I dont know what to do, just wasted my 2 months and no one is responding to me now.

I am big fan of hyundai and being a hyundai customer from last 10 yrs. I booked a creta on 29th august in fusion hyundai bowenpally hyderabad showroom. Initially they promised me to deliver the vehicle on sept 18th 2018.
They were 100% sure that they will deliver the vehicle on time. They asked me to sold my car with out any 2nd thought. On 15th i sold my old hyundai car.

On 17th sept they said hyundai did not confirm the vehicle and they will deliver it on 10th oct. My wait was very long with out car i spent almost 1 month.

On 9th oct they told they can't give me on 10th. They said before 16th oct (Dusara). Today when i called they are saying even this week i will not get.
They are saying hyundai is not releasing vehicles.

Dear hyundai,

If you are not capable of manufacturing enough cars for indaian market, why you and your dealers are giving false promises to customers. And plying with there emotions???

You guys are mentally playing with me and my family.

When you can't deliver a vehicle even after 2months long waiting period, why are you giving false commitments to customers??? If it was not possible we would have gone for some other alternatives

Thanks,
Sridhar kulkarni

I have book the vechile in the name of k vijaya lakshmi in the month of 20.08.2018 from secunderabad fusion hyundai.

I have made entire payment because i got mail from dealer they will deliver the vechile on 12.10.2018. On 12 th on words i am keep on calling to dealer they are not responding and i have visited the show room in yesterday and ceo has said they have placed the indent on 12.10.2018 and vechile is not available. Since today morning they are not confirming when they will give my vechile and who will bare my interest which is with out taking delivery.

I have spoken with hyundai manufacturer rsm mr shiva he is also not supporting to get the vechile.

This is 8th vechile which is my family buying the hyundai where we belive the brand. Fusion hyundai team has make me full in front of my family.

There festival on 18.10.2018 and no confirmation and no one is helping.

I have left the car on oct 6 for ac issue to advait hyundai, belwadi mysore. Complaint was ac wont work after long distance run. Service advisor told that it was a software issue & can be resolved by an update. When i received i couldn't able to verify because i had no long distance travel planned. On 14 oct i was taking out my car to drop my friend and it was raining and i looked at the console and it was displaying outside temp as - 40deg c!!! And automatically ac starts to behave erratically. Car inside temp was going high and windshields were covered with mist in no time. When i tried to adjust the temp and position to windshield it was not clearing the mist. Tried heater also nothing seems to work. If i press ac auto mode will go off, if i press auto ac will turn off. Blower position turns to leg not to wind shield. It was very difficult to drive in those conditions however somehow managed to reach home safely and called up the service advisor to intimate about the issue. Response was that he was responsible for body shop and connected to ac guy. Then they started discussing about patch, installation & sensor going bad. It was his duty to verify all those things before handing it over to customer & not to discuss after incident has happened. It was ac so i consider it less severity as i was inside city. What if i was traveling to my native where i have to drive ghats and forest? Affect would have been severe. I have specifically given vehicle for a problem of ac and it hasn't been addressed, people are discussing what may be wrong!!! My seat cover was also damaged after receiving. I have already shared photograph & videos to service advisor but no response from his end.
I am attaching the photograph and videos for better clarity.

We met with an accident 27 of july after completion of all legal formality we handed over the car to hyundai work shop (Akg hyundai, bareilly) at 12th of sept after several follow ups i still not get my car back. They are asking 15 more days to hand over back. I just want to know, is this really hyundai service, where hyundai claimed for best service and customer satisfaction. Every person in akg hyundai bareilly are making me fool. More than a 1 month but still no clue when i get back.

There’s no doubt that our local hyundai delear/service centre gives a excellent proffessional service to their customers...
Given below is a letter which i had written to them, hoping it’ll be forwarded to their higher ups at hmil head office..

To,
The managing director,
Denzong hyundai,
Metro point, tadong,
Gangtok, sikkim.

Sir,
It’s been 8years since the day i became a hyundai customer, the very first vehicle that i brought in life was hyundai i20 (Magna) and all these year till date i had no reason to fuss regarding its performance/quality/services.. “not a single problem”.. And with same belief, expectations, confidence level, i went on to buy hyundai sx (Dual tone) in the month of nov - dec.. Feeling excited about my purchase i even spent an additional 60k to add some features like front/back bumper, side foot stand, chromium plates, etc.. Early this month on 5th oct. I had my send my car for its due 2nd service... The next day on 6th oct. Feeling jubilant seeing a clean & serviced car, i took it for a drive to visit a cousin at thathangchen, while on the way just few meters from the gate, the car came to a sudden grinding halt, with no knowledge whatsoever about what might have gone wrong, i came out to inspect.. On careful inspection i saw my left side tyre touching the under layer of side bonnet, i noticed the driving shaft to be broken.., i kept recalling if ever the underbelly of vehicle was ever hit, that moment i assumed that maybe my driver did it & kept silent abt it... Kind enough the next day ur service centre staff came & took the vehicle to ur workshop... Ever since 7th oct the vehicle has been there, and only today they dismantled the damaged area, but to my surprise there’s not a single sign that can confirm that it was caused due to impact, even the head mechanic can’t ascertain the reason behind this mechanical failure.. Sir, as a sincere /genuine customer my only request is that you should carry out a proper investigation over this failure, and come out with some reasonable/sensible answer, as to why it happened..? I would willingly accept if the mistake is on my part... But if its a mechanical failure on the company's part then u must talk to your counterparts & find a rightful solution to this matter... I sincerely hope your centre will not deprive me (A genuine customer) from getting what i am entitled to get genuinely...
Btw this incident still has not lowered my trust/ confidence on the brand name “hyundai”..... Such rare failures do happen...
But my only request to you is to do what is rightful...

Thanking you,

Yours sincerely,
Jigme tshering bhutia
[protected]@gmail.com

Respected Sir/Ma'm,

Myself Ankush Rajesh Adkatalwar from Nanded 431601 Maharashtra complaining that i have booked hyundai creta 1.4 s varient on 5th july 2018.Since i have been told that there is 2 months waiting period on creta.I applied for loan and as per our oral conversation they gave me 100%surity about the delivery of car will be on DASERA so i transfered amount to the dealers a/con 11 oct 2018 i.e Jaya hyundai Nanded.
But now after amount credited to their a/c they are rufusing to give delivery on Dasera saying that they will provide on 20 octomber 2018 which is not acceptable to me. Hence I hereby requested you to acknowledge my problem and give me proper solution.
Otherwise i need to file suit in consumer forum.

Thanking you,
With regards
Ankush Rajesh Adkatalwar
[protected]

Hi this is santosh bhise,

I have visited kamal hyundai, kharghr for xcent car on 29.08.2018 and i have also hand overed my old car ford fiesta with kamal hyundai, kharghar as exchange.

As per telephonic conversation with one of the executive, i informed him that due to some reason return my old car since very long.

I have been visiting and calling continuously with the kamal hyundai, kharghar for cancel my deal and return of my car.

Today i shocked to know from one of the executive that my old car has already sold to other party without my consent papers or without my authority letter.

This is highly unacceptable to me and therefore tried to address this issue with senior officers but neither they resolved my issue nor returned my car.

I request you to cancel my deal.

Kindly resolve the issue as earliest.
Quick reply

Dear sir,
I purchase the creta sxon 28th sep 2018 from rasulgarh bhubaneswar. I paid rs.1500 for no plate before 10days, still i didn't get the no plate neither send by courier nor to near by hyundai show room. Very poor customer service after purchase the vehicle. I deal with mr. Piyush. I give the rating 9 for customer feedback. I think i should give the very poor rating for customer service.

I have booked car on 9.7.18 by paying rs 25000 to saboo dealer in mtuuguda and they assured that within 45 days car will be delivered. From August 15 I'm following no proper response. False commitments and poor response from dealer. Again I paid rs. 875000 on 27.9.18 totalling to 9 lakhs but till now car is not delivered. I spoke to Mr prashanth md of the showroom but no use. I have booked e+ petrol car. I'm surprised why do much delay. Pls cancel the saboo mettuguda dealership as they say amount will be refunded after 3 months delay