Hyundai Motor India Complaints & Reviews

I am totally disappointed with your service. I took the new creta car tn 10 bd 9705 delivery on 20/09/2018 evening from your dealer kun auto company, chennai and on 23/09/2018 one of the tyre is flat to my shock. The car is just parked in my garage. When we contacted the dealer they said it might have hit a stone. Now they are not replacing it. How can we accept it?

My hyundai xcent entire car engine got collapsed as per the service team of bajaj hyundai baharich up. My car suddenly stooped and got some noise from engine immediately got my car to authorized service center of hyundai and as per them it was a problem of self start and it was informed to me that it will take approx inr 18000. But next morning again when i visited the service center the technical team said that we have to open the entire engine because of some major fault and i was shocked to hear that because my car has not even completed three years and only touching 39000 km till date. And while buying the car it was promised that it has 2 +1 years of extended warranty but service center has totally denied for claim under warranty as per them it has only 2 years of warranty. Finally after lot of discussion my car engine was open after three days and the most shocking part was the repair estimate given by service center is 1, 40000 and company has denied to pay anything entire coast has to paid by car owner. Please can you suggest me what has to be done in this case.

I have gone to frontier hyundai in matiala dwarka three times for the same issue, all they want is to get 10 out of 10 on every inquiry specially if there is satisfactory survey call. Rest the work done was worst.. I got no answer as to why the hearing coil started leaking, apparently they fixed that issue, which resulted in crackling sound from steering, aftr 3 times still not fixed.. I have given up on hyundai, never believed they will loose their standards from being the top in class to the worst... Even in warranty period no customer satisfaction, instead causing aggravation and time waste and dealing with their cheap tactics to get 10 out of 10 whenever they hand over your car back... That strictly needs to be worked upon..

I purchased car on 11/09/2018... And its 12th day n may car rear drum start rusting,
May name is nirmala shinde buy a car from buldhana, paraskar hyundai.
Engine no-malc841dljm089016
I dont want to repair or fix this problem i want to know is the car star rusting in 10 or 12th day then who passed the car in quality test... I talked with dealer n they said its faulty piece so how hyundai passed this car n give it to customer... Im. Going to consumer court n media n ask same question... Thank you!!!

Had given my i20 car no dl4caq0432 in krish hyundai service center for repair of steering & some denying work on 08.09.2018. I was told that car will be ready after 10 to 12 days.
But today i have been informed that due to delay in delivery of steering item from chennai, now expected date of delivery of vehicle to me will be in 1st week of october'2018
I am constrained to note unusual delay as i had been promised delivery of car back to me within 10 to 12 days whereas it will take now a month.
So kindly help so that i get my car back at the earliest.

Thx & regards,
S k sinha
Mob:[protected]

Dear Sir,
I would like to bring your attention to an unsatisfactory experience I had at your service centre at Indore (M.P.) few months back. I have been a loyal customer for many years and feel that incomplete service was done on my sentro car MP09 CC 5259 at that time for which I paid more than 5000/. I called your service centre and informed your representatives that there were many problems which were not working. There was problem in air conditioning and clutch plate in my car. After checking out my vehicle, your representatives confirmed the problem and demanded me more charges to fix the issue. I agreed. From two days I have made many calls to your representative (Mr. Thakur at Bhopal) but didn’t receive my call. I am disappointed with the service and the car was not delivered in the proper condition too so its request you to look into the matter or I will be forced to see consumers forum to take legal advice.
Thank you for your time and consideration.
Sincerely,

At the time of booking sales person mr. Sandesh sarsekar
Committed that he has taken approval from his vice president ma'am regarding waiving off cancellation charges if i do cancellation in future and now he is saying that i have committed but we have invoiced your car and you have to pay the charges.

How could they invoice the car before my finance get apprived or sanctioned or any documentation? And why do i pay the charges when they have committed that there won't be any cancellation fees?

Sir,
I have been using i 20 car for the last six years, but totally depressed with respect to customer satisfaction...
My car is having the problem of gear missing after 20 kms. Now also for the same reason my car is in hundai willing ton island sevice cum show room @ india, kerala. This is the fourth time we have been servicing and clearing the same fault for the last three times. I feel fed up and not satisfied with your car. Now i m thinking to file a case in the consumer court for being cheated by hyundai motors. Can you do anything in favor of me, as iam loosing my money every time for the same problem.

Dear sir/madam
I am laxmipriya behera bhubaneswar of a hyundai customer i take grand i10 on dated 09/05/2016 e no - g4lagm919194, ch no - mala851clgm406230a vehicle running 21600 km aprox. But vehicle is verry good & i feel extremely happy with grand i10 model. But i give my vehicle to utkal hyundai pahala bhubaneswar for paid service on dated 19/07/2018 & i receive my vehicle on dated 24/09/2018 with paying the bill amount as 1, 70, 000/ (One lac seventy thousand rupees only) aprox but take my vehicle so many times i follow up to their employees, service manager, service adviser or some service persons. After that i got my vehicle with incomplete service.

I was feel hyundai is a verry good company with after sales service but now i feel hyundai service is not good other than the company.

I have purchase my creata car auto 1.6 in september 2015 and after three days there is complain in wipers and i was send to hundai workshop and then they urgested that wiper for some time. When ever rain comes the wiper sonds lot and never got solution. That wiper damaged my windshield and wipers scratches on the windshield and now no one responding. I have videos of wiper working positions and sound as well as shown to workshop people but they are not ready to help me in this. So request you to please resolve my problem and solve it please.

My car was send for 2nd service center to autoweb performance car no. 38, rama road, near radha palace banquet, najafgarh road industrial area, new delhi, delhi 110008. Also it had been mentioned prior that i need the delivery on the same day. Despite of making it clear to the customer care service also to the advisor. Still i have not received my car whereas it was informed to me by 6 in evening that my car is done and the amount is as follow and with in 1 hour i would get my car. After 1 hour when i contacted the advisor he informed there are some delay and i would get it after some time. But till 8 o clock i was not informed. After calling and contacting to advisor i received a call from someone no[protected] that we won't be able to deliver. So if there are some issues related to such at least it's the customer should be informed on time so that if comfortable they can go and pick it up themself.

I bought an elite i20 in 2017 from popular hyundai in nemom. After 2-3months i faced a problem with the air conditioning. The problem was that the ac cuts off randomly without cooling the cabin. When i consulted the service centre they said that they need to change 2 parts. When i went the next week they said only one part should be changed and they changed it. Again the problem came after a week and i consulted them again. Then they said that they need to update it. After updating it the problem still persisted. And again i consulted them and the technician said that there's a problem with it while the service manager says there's no problem. And that day they simply just refilled the gas for no use and said everythings ok. But still the problem persits. It could be of great help if you could solve this issue.

When i gave my car to service center my fuel was 2 points with meter reading of 23717kms... When i received my car fuel was 1 point with yellow light on and meter reading was 23722... Where my fuel has gone? When i complaint to manager about it he said that it happens when u drive the car... His mechanic said that the head of fuel tank gauge is not attached... Now i want to ask who has detached it because before going to center it was attached and working properly.. They might have stolen fuel from car and trying to hide it... Now i want to make attention to hyundai authorities that this is happening in your service centers... Please solve my problem and make sure that this thing will not happen in future...

I purchased hyundai i-20 elite model car on 22.03.2018 with navigation system
But the navigation chip not delieverd by showroom manager on 22.03.2018
He replied me that your chip will be delievered with in some time
& now months completed but the navigation chip not given by them
More money paid by me only foir navigation
Plz solved my problem.

Dear Team,
Gentle remainder…..
Still I am waiting for your positive replay but I think no one take the responsibility for this .

Thanks and Regards,
Manish Pharashi
[protected]

From: Manish Pharashi
Sent: 20 September 2018 16:39
To: 'Grover Bodyshop'
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net; [protected]@groverhyundai.com; 'Kulwant Singh'; [protected]@grovermotors.net; '[protected]@hyundai.com.'; [protected]@hyundai-europe.com; [protected]@hmausa.com; [protected]@hmil.net; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Team,

I am your valued customer, and as you do have faith I also have faith in you. And when customer like me come to your service centre, ask you for repair and when you provide forms and documents to the customer the customer doesn’t look much he only just sign the document. Then its upto you and your team how you mould the case to customer and the insurance company.

I am being a normal human being trusted you people and thought you provide me better services. Rather than providing the level of services now you are asking me an amount that you are not able to recover from insurance company. You better keep me well informed before taking my signature on any document.
Then it must be my responsibility to get the repair done at your place under warranty or should I keep it like that and drive my car.

Now I am not in a condition to pay you this amount. I am already fed up with the expenses on this vehicle.
You better release my car I don’t want to get any repair done.
I ll keep my vehicle standing at my home.

I will manage but really can’t pay you this figure.

Thanks and Regards,
Manish Pharashi
[protected]

From: Grover Bodyshop [mailto:bodyshop.[protected]@groverhyundai.com]
Sent: 19 September 2018 15:17
To: Manish Pharashi
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net; [protected]@groverhyundai.com; 'Kulwant Singh'; [protected]@grovermotors.net; '[protected]@hyundai.com.'; [protected]@hyundai-europe.com; [protected]@hmausa.com; [protected]@hmil.net; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Manish ji

As per trailing mail, Again We would like to inform you that your car repaired under insurance claim . We started the job after you submitted all documents and claim form. Where in the claim form you filled the cause and detail of loss. As per your Desire and explanation about loss, we put our faith and trust on you .

Due to that faith and trust we started work of your vehicle and we repaired bumper, Fender and Door because you filled all these loss in the claim form.
But surveyor and insurance company only approved fender because you misinterpreted the facts to us.

We again wish to request you that pending amount is Rs. 12444.00 as your liability. Kindly ensure your delivery of car after pay this amount .

We have been replaced battery of your car under warranty.

Waiting for your valuable action on the same.

Regards
Amritpal Singh
Astt. Bodyhop Manager
M;-[protected]
Grover Hyundai
Ludhiana

From: Manish Pharashi [mailto:manish.[protected]@fortishealthcare.com]
Sent: Wednesday, September 19, 2018 11:37 AM
To: Bodyshop Manager
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net; [protected]@groverhyundai.com; 'Kulwant Singh'; [protected]@grovermotors.net; [protected]@hyundai.com.; [protected]@hyundai-europe.com; [protected]@hmausa.com
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Reminder…
As per Telephonic discussion with you, Please make sure to take necessary step and communicate with your representative to resolve this issue on priority basis.

Thanks and Regards,
Manish Pharashi
[protected]

From: Manish Pharashi
Sent: 15 September 2018 13:58
To: 'Bodyshop Manager'
Cc: '[protected]@groverhyundai.com'; '[protected]@groverhyundai.com'; '[protected]@groverhyundai.com'; '[protected]@hmil.net'; '[protected]@hmil.net'; '[protected]@groverhyundai.com'; 'Kulwant Singh'; '[protected]@grovermotors.net'
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Team,

Thanks for bringing clarity to the said issue, but once again I would like to ask you that if claim was not settled then why and on what basis my car got repaired by you. And if there was any unsettled dues then how you released the car in Mar-18 without any clearance. This is not the way of creating credit bill for customers. In my knowledge the whole accidental claim was to be borne by the insurance company.

This can’t be the instance where insurance agent agreed to settle the repair to you only then you did the repair. There is no clause mentioned in the repair that if claim is not further settled then I have to bear the same. My Understanding and knowledge says that if there is any chance of disapproval from insurance you might not process the repair under Insurance. I was nowhere informed to pay anything except that amount INR 1000 which I paid for clearing claim processing fee DAP CAP.

I Did not take the liability of the same. This is as per drawbacks to your team and your process flow. Due to which you got this liability generated by mistakes of your employees.
Why you are harassing the customer for the same.

You are there to provide the services to your customers not to bother them for unsettled payments from your insurance agent.
Management should think and take necessary action for the same.

Regards
Manish Pharashi
[protected]

From: Bodyshop Manager [mailto:bodyshop.[protected]@groverhyundai.com]
Sent: 15 September 2018 11:28
To: Manish Pharashi
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net; [protected]@groverhyundai.com; 'Kulwant Singh'; [protected]@grovermotors.net
Subject: RE: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Manish Ji

I wish to inform you that, as per trailing mail your car reported to our workshop on dated 19.03.2018 for accidental claim. We started job of your said car under insurance claim as per your request . Here I wish
to inform you that there Is misrepresentation of facts from your end on the subject material . So surveyor did not approve your loss as it was not justified as per his report. For this claim your final invoice amount is Rs. 16794 on dated 20.3.2018 . You have paid only Rs . 1000 against this invoice even there is a discount of rs.400. We received only Rs. 2950 from insurance company as you hide the truth in claim so surveyor did not justified your car claim. So balance amount of Rs. 12444 is your liability.

For the same we already provided you our account ledger copy and previous invoice on dated 13th sept’18. Same day you were agree to pay your balance but during delivery you step back from your words. I am trying to contact you from last two days but you did not receive the call.

Once again we would like to request you to pay your outstanding of Rs.12444 and take the delivery of your vehicle.

In case you have any query feel free to call me.

Regards
Amritpal Singh
Astt. Bodyhop Manager
M;-[protected]
Grover Hyundai
Ludhiana

From: Manish Pharashi [mailto:manish.[protected]@fortishealthcare.com]
Sent: Friday, September 14, 2018 5:15 PM
To: [protected]@groverhyundai.com; [protected]@groverhyundai.com
Cc: [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@groverhyundai.com; [protected]@hmil.net; [protected]@hmil.net
Subject: Harassment of Customer for Previous Repair Done under Insurance Cover

Dear Both,

I have given you my Car No UK 07 BU 9518 for service repair at Grover Hyundai Ludhiana, however after giving my car some of your representatives (Mr. Pradeep Moudgil Service Head) are approaching me for some dues related to March-18 Amounting INR 12, 500/- which were never belongs to me, as Repair was done under Dap Cap Insurance Cover as Insurance Agent came and take pics made documentation in front of me. I believe there is some fraud kind of activities being taken place at your organization to cheat the customers by your Employees.

The Said Insurance Policy was also purchased from your Premises. Then there is no question o[censored]n Settlement to be taken place.

Now they are asking me to accept a credit bill (Fake) which is to be borne by the insurance company and based on which my car was repaired earlier dated 20-Mar-18 at your service centre.

There is no question of bearing any previous O/S Balance of Insurance Company being charged to Customer. Apart from that they are now giving me threat that they didn’t provide me the car by the time I didn’t settle the same

So, for Now Suggest me the next course of action for this problem being faced. Or tell me Should I sort out the matter legally.

Thanks and Regards,
Manish Pharashi
[protected]

Hyundai please teach your staff basics of car maintenance in terms paintwork care,

Hyundai as well other other companies in india too lack in such matter.

New cars are also ill treated at showrooms, these guys use bathing towels to clean cars.. Rudicolus

Peoole dont value the customer who truly loves his car and who wants to retain its beauty for years.

I have purchased verna 1.6sx petrol from shivam hyndai pune, i got delivery on 12th sept and since first driving vehicle is getting pulled on left side while driving. Also child lock is not operating.

Chassis no. Malc841cljm083445

After approaching shivam hyundai, it will be reworked on chargeable basis. Why customer should pay for the problem which is with car since delivery?

I have purchase car dec-2015 eon magana plus. I have one issues found at feb-2016 steering and gayer very hard, and i have one more time complaint on hyundai service center but not any response regarding issues.

Now my car out of warranty, and i am one more time complaint regarding issues (Steering, gayer, brake, kilich and mileage).

But not resolve my any issues, now i am facing issues.

So please help me and you guide me how to complaint hyundai motor india.

Dear sir/madam,
I had bought a hyundai tuscon (Automatic) in the month of february 2016. After around 1 year of its purchase there occurred a noise from the front portion of my car, which as per my understanding is a engine noise. I had complaint about the same to the local hyundai dealer i. E. Beeaar hyundai, chinhat workshop, lucknow u. P. India, who at the earlier stages attended my complaint but could not find a solution to the same. Video recording of the engine noise while the car was running was also asked by the c. R. M. Of the beeaar hyundai, chinhat workshop, lucknow and also by the service manager. I had provided the video recordings of my vehicle and the noise which was coming from it to the c. R. M. And the service manager way back in the month of january 2018. I was told that the local technician at the workshop are not able to detect the problem in the vehicle and this problem is occurring in all the hyundai tuscon vehicles and a technician from the hyundai motor company will be attending my complaint. I am still waiting for a technician to check the vehicle but till date no one has contacted me, thus having left with no other alternate i am submitting the present application. Kindly do the need full at the earlier.
Regard

Vidhu bhushan kalia,
Advocate
Flat no. 110, surya square apartment,
Vikalp khand 4, gomti nagar, lucknow
Mob.: [protected]
Vehicle no.- up 32 hr 2223
Hyundai tuscon (Automatic)

Hi,

I have booked a car for T-board on Aug 4.

They worked in leisure manner and made full payment by Aug though I'm ready to pay even the next week of August 4.

Then they sanctioned the loan even the know that RTO will not function later of August 20

I have also paid my first due by[protected]

I have also opted to cancel loan at start but they neglected it.

Still I didn't get the vehicle and only 15 more day for my second due.

So I wish to know wether this is how you cheap business tactics work on customer

Delar name: Golden Hyundai
Place:Salem, Tamil Nadu