Hyundai Motor India Complaints & Reviews

Hi,

I am writing this as i have been facing issues in terms of service but now my car body cover which is only 3 months got spoiled because of low cheap material/quality. I own a Grand i10 spoetz optional, which was bought from bannerghata showroom.

At the time of purchasing manager and other staff given this 3rd class body cover which i raised the concerns, but after 3 months its gone. I want the genuine one or will write to hyundai.

I want to bring your kind attention on poor air condition of my car.
I own a xcent petrol model 2014, vehicle no. RJ14 CW 1156.
I brought my vehicle to the authorised service station 14 times in 2 years
Still there is solution come out, many times parts were get changed but still problem remaining continue. I am not satisfy with your service. If there is no solution in this case so change my vehicle. i'm tired of visiting service station frequently. I had wasted enough money.
Every single visit of 320 km to the service station costs me about 1600 rupees for fuel.
check your service status about this car, please help me to short out this issue.
Xcent petrol model - 2014.
RJ 14 CW 1156
Mobile no. - [protected]

I am kunal lalwani from nasik i am a hyundai user from past 10 years and have 3 hyundai cars. I had serviced my i20 magna 4 5 days back in showroom and had changed brake oil brake pads brake cleaning profess of calliper oil filter change diesel filter change but no work was done my car was dropped at home and 14000 bill i had cleared and more over my ac vent was broken by the showroom person so they said sorry and dey ordered the part and told me they will change it no charges. There was some brake noise still der i had told the showroom guy to check it the fooled me and voice was there last night i was on highway about 100 km/hr the brakes failed some i managed to control the car using gears and managed to not to hit any car. I had called the manager and service head last night and told them they said we are sorry but i will sue your company in consumer court as my life was in danger brakes had become zero the paddle was totally free i have parked the car there it self at night... This was the worst life taking and careless experiance given to me by hyundai and i will look after them in the consumer court asap. My car number mh15ds4321 i20 magna 2012 model owner registerd name jyoti ramdas lalwani (My mom). Contact no [protected]

My vehicle no uk07bt7929 i20 hyundai mathura was given for accidential repair on 30/4/18 my policy no hax/s6426152 i was pro missed to be given vehicle after repair in 10 days but after 24 days there is no result, i have to move on and off as a result i am spending rs 1500 per day using local taxis. Kindly do the needfull so my extra expenses are reimbursed to me and my vehicle is given back

Dear sir/mam,

I have baught creta 1.6 sx+ dual tone on 21st april 2018. I am physically handicaped person with locomotive disability.
Before booking the car, we had confirmed with sales executive regarding rto tax exemption of rs. 1, 55, 000/-. On that conditions i had booked hyundai creta car in kundan hyundai showroom. I had also submitted all disability related documents and driving fitness certificate issued by ‘ministry of health & family welfare’ for tax exemption purpose on the time of booking itself. But while making temperory registration of the vehicle in rto, showroom did a mistake and forgot to register it as a invalid carriage vehicle (Vehicle for disabled person). While going to register my vehicle, rto has denied to register it as invalid carriage saying that showroom had registered it as normal vehicle.
When i got back to the showroom for asking their mistake, they merely told that mistake was committed by their rto agent. They advised me to go to their rto agent (Its showroom’s responsibility to correct it, but they neglected.) i called their rto agent several times for 4 days but he didn’t respond. He responded once but very rudely like i did a crime by buying a hyundai car.
Then showroom advised me to go to the rto office and solve your issue with rto agent. I went there also and ‘request’ (Sorry ‘begging’) him to change the temperory registration details but their rto agent did not respond properly. I called back to the showroom regarding this poor service but showroom did not respond. I am still calling them 2-4 times but they are not responding.
1 month is over. Till now i am unable to register my vehicle due to negligence and worst service of the company.
Now i have to pay rs. 1, 55, 000/- rto tax + late registration fee due to worst service.
Maruti suzuki had all idea about registration of the vehicle but i committed a mistake by not buying brezza over creta.
As i am a physically handicapped person, i am also going to lodge a written complaint of the harassment to the ‘office of the chief commissioner for persons with disabilities’ under ministry of social justice & empowerment.

Thank you.

Regards,
Nikhil a. Dongare

I have purchased hyundai grand i10 in december 2016 from equity hyundai, rajkot.in this 2.5 years i have driven the car only 11000 kms. But still there are major problems in jumpers and steering rack. While driving its making so much noise that you cant even drive peacefully.
I have given my car to repair in equity hyundai service outlet, rajkot. They quoted me approx 15000 rs for it.
I cant imagine that i have to pay 15000 rs for it when i have drive for only 11000kms. The spares & parts used in grand i 10 are so poor level that they cant been maintain for atleast 11000kms.
Day by day the noise is going high. No one is there to listen my complaint that the car should not be so dull that it cant been run upto 11000kms.
Worst feelling for this car and the equity hyundai service, rajkot, gujarat & specially the hyundai company.
Please help me to conclude this matter as i am highly disappointed about the product quality as well as the service quality of hyundai cars

On may 21, 2018, i was returning from greater noida, when i reached pitampura, the engine stopped while car was running on top gear @ 60 km/hr, i immediately took side lane to stop the car and meanwhile car steering was also got locked. As car temperature was fine, immediately i restarted car engine, which started normally within seconds. This happened with in 50 - 60 seconds. Than i drove to home 10 km as usually do.
Today i also drove about 50 km and didn't face any problem.
Veh. No. Is dl 4c ax 3868
All the services done at deep hyndai peragarhi.
Now my question is-
1) why it happened and who is / was responsible for it?

I bought ng verna in nov17. I kept complaining of noisy knocky engine to hyundai people in service.. Customer feedback form and many places.. But no one attended. Now in second service the service centre told me that ebd port in missing. And has not come with the vehicle. I complianed to showroom when no response, i contacted customer complain number.. And took people on concall.. They said by monday 21st we resolve. They only say yes but do not resolve... I am sure the matter is not touched and hyundai must have ignored.

On december 2014 i purchased a grand i10 diesel from dealership (Popular hyundai, district - kottayam, state - kerala). Unfortunately, the vehicle has not been satisfactory because my car i used only 50, 000kms and it is leaking oil from the turbo. 'your mechanic inspected my vehicle and agreed it is the technical issue of the vehicle.

Every 10, 000kms i am servicing my vehicle only thru your authorized dealers and in every 20, 000kms i am changing my airfilter and diesel filter from your dealership. It is very sad to see a complaint from hyundai vehicle. I purchased the hyundai only because the trust on your vehicle.

I would appreciate it if you could change my turbo with a new one without any additional charges within a month.
I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by a month, i will consider taking further action to resolve the complaint either through the department of commerce or through the courts.

Ref : vehicle no - kl -05 ah 7756

Regards

Nishanth. R
Kottayam
Mob no - [protected]

I booked a creta petrol at face lift model at the subject distributorship and paid booking amount
1. No response to my queries on exchange of my old hyundai or any incentives/ freebies on fittings, insurance plans...
2. No update on face lift launch status... Today i received a launch program invitation from kothari hyundai in pune
3. Requested for call / meeting from manager who has no time to respond
4. Arrogant unhelpful attitude of sales team post booking... Very poor customer service

Can i transfer my booking to kothari hyundai without cancellation charges. Appreciate your help as i am reluctant to deal with singh hyundai.

Thanks in anticipation of help

Dear team

On 19/5/2018 i have visited to service center for routine service and complaint about my car's ac which was not working properly. When engineer checked he told that compressor and condenser filter are damaged and need to be repair and estimate cost would be around 30000 rs and when i visited outside for checking i found that car heater fan was blocked due to which ac was not working properly and car's temp was around 130 degree celsius. Mechanic said if problem was not diagnosed early then car's engine would blow out. He just repaired the fan and now ac is working properly. This type of carelessness was not expected from such authorized service center in which you claim that you have highly trained and experienced engineers.
This time hyundai break the trust of loyalty and sincerity. They are here to make false money.

My verna fluidic rear clipper seals are damaged but agency worker are told me that complete clipper will changed it will not working after change the seal. I'm asking you that why ur dealers are not change the seals are separate instead you sent the seal in dealer store. The worker are misguided the customer to how loose their pocket in unnecessary.

Dear sir,

This is to bring to your kind notice that my santafe atm vehicle had problem with 4 wheel drive option from 4 months and had give it to bhimavaram kusalava motors show room for repair purpose in february month and the service people said they found and error displayed upon scanning the system and had rectified the problem, after few days when i had taken a drive to check the same found that the same problem still persists as the vehicle got stuck up in the sand and i called up the service person and he said please bring it back and we will look into the problem again and 2time also the same thing happened and 3time also i had faced the same problem. Upon seeing this i spoke to the manager and he said we don’t have qualified staff to handle your vehicle as it high end model so please send it to vijayawada kusalava show room and on his request i immediately sent it to vijayawada show room and they said we have checked the vehicle and given all the details to the company by email and we will get back to you soon after we get reply from the company.

10 days after sending to vijayawada show room i still did not get any update from them or the bhimavaram show room and upon calling the manager in bhimavaram he said he is waiting for reply from company and the same day evening he asked me to send the vehicle to show room to take photos of tyres and i sent to them and again after 1 week i still didn’t get any update and called the manager and he said i am waiting for instructions from the company and next day he wanted to take my car for check up in sand area and report the problem back to company and i have the vehicle and he had taken all the videos and photos of the problem and sent them to company on 11 may and 1 week has passed by but still my problem is still not resolved and i again went to show room today and the gm mr kishore this time spoke to me over phone and said please wait till monday ie 21 may and we will resolve the problem for you definitely as we have reported the same to higher persons of the management and the company.

What i found shocking is the show room doesn’t maintain any complaints registar still date and on asking the person in charge he says complaints are entered into the system by email to the company and upon continually following up with the manager he had given me these email below which where being communicated to the company and the show rooms on various dates. The emails attached below will give you the details of the problem.

I sincerely urge the company customer service head to take immediately action in resolving my problem and want you to ensure that such things don’t repeat again to any other customer in future. Having bought the best car of hyundai santafe amt i felt very proud that i had the best vehicle in my hands but today feel very disgusted that i had chosen a very wrong company (Hyundai) vehicle because of the time and effort spent by me to speak to people at different stages of the problem but still find that my problem is not resolved even when my vehicle has extended warranty.

I need immediate action and if i don’t get my problem resolved by monday as promised by the mr kishore gm i will not hesitate to take serious action against the company.

Best regards
Murali anand varma

Sent from my iphone

Begin forwarded message:

From: bhimavaram service
Date: 19 may 2561 be at 11:45:56 am ist
To: [protected]@anandagroup.com
Subject: santafe

Fly

P subba rao

—

From: "gsw hme"
To: "hynservice"
Sent: thursday, april 26, 2018 10:15:31 am
Subject: [dealer hot line comment added] santafe dtc uo122

Global service way : technical contents provider
　▶ note : please do not reply to this email. Replies to this email will not be responded to or read.

Santafe dtc uo122

A10agds5202 |[protected] | 12

Distributor

A10ag

Name

Hyundai motor india

Phone

Dealer

S5202

Name

Kusalava motors pvt. Ltd.

Phone

Vin

Malsw81xsem011684

Model

Santafe (Dmi) (Dmi12)

Model year

[protected]

Mileage

39919.0km

Displacement

2200

Fuel

Diesel

T/a

Automatic

Group

Clutch system

System

Clutch system

Component

The other clutch system component

N code

[d36] driving performance problem no adjustment of vehilce hight

C code

[zz5] vehicle performance defect

Category

Diagnosis

Dtc

Clutch thermal overstress shutdown, clutch thermal overstress warning, lost communication with vdc (Esp)

Technician

1. No of vehicle affected

We have received one santafe for complaint of 4wd not working properly.

2. Detail symptom
(Please send a record file for noise problem and gds flight record for engine hesitation problem.

We have connected to gds and following trouble codes were displayed.

U0122 : lost control with vehicle dynamic control module

P1831 : clutch thermal overstress warning

P1832 : clutch thermal overstress shutdown.

3. Condition (Driving/vehicle/road condition)

As per customer voice when 4wd is engaged in vehicle driven in sand and if one wheel got stuck in sand remaining wheels are not responding and the coustomer is forced ot call ers vehcile to pull out the vehicle.

4. Repair history and investigation result

Normal.

5. Requests or comments.

Request you to please advise us.

Regards,

P. Subba rao

Service manger

Kusalava hyundai s5202.

Mob: [protected]

Comment

Sunil kumar (A[protected]:43:00)

Dear mr. Rao,

As you are not replying on query even after sending several reminders and as per gdms the vehicle is not available in workshop so i am closing this query here if you should feel the need for any further clarification please feel free to call me.

Regards,

Sunil kumar-hmil

[protected]

Sunil kumar (A[protected]:53:34)

Dear mr. Rao,

Kindly revert with your observations and update the work carried out in the vehicle.

Regards,

Sunil kumar-hmil

[protected]

Sunil kumar (A[protected]:49:26)

Dear mr. Rao,

Kindly revert with your observations and update the work carried out in the vehicle.

Regards,

Sunil kumar-hmil

[protected]

Sunil kumar (A[protected]:48:50)

Dear mr. Subbarao,

As discussed in the morning check by swapping 4wd coupling from a known good vehicle and then revert with your observations.

Regards,

Sunil kumar-hmil

[protected]

Kusalava hyundai-vijaywada (A10agds[protected]:22:39)

Dear sir,

We have checked all four tyres size and found to be same.

Enclosed attachment of tyre size.

Regards,

Sunil kumar (A[protected]:21:08)

Dear mr. Subbrao,

As discussed check the vehicle for tyre size difference, tyre pattern difference, tyre make difference, check by swapping 4wd coupling from a known good vehicle and then revert with your observations.

Regards,

Sunil kumar-hmil

[protected]

Kusalava hyundai-vijaywada (A10agds[protected]:32:58)

Dear sir,

Enclosed attachment of dtc.

Regards,

Sunil kumar (A[protected]:07:51)

Dear mr. Subbrao,

Kindly provide the screenshot showing dtcs, check the vehicle for tyre size difference, tyre pattern difference, check by swapping 4wd coupling from a known good vehicle and then revert with your observations.

Regards,

Sunil kumar-hmil

[protected]

Visit to hyundai world wide service network
Please do not reply to this message as replied to this email address are not read.
Copyright (C) 2006 hyundai motor compa

From: "gsw hme"
To: "hynservice"
Sent: thursday, may 3, 2018 10:15:31 am
Subject: [dealer hot line comment added] dtc u0122 for santafe

　▶ note : please do not reply to this email. Replies to this email will not be responded to or read.

Dtc u0122 for santafe

A10agds5202|[protected]|3

Distributor

A10ag

Name

Hyundai motor india

Phone

Dealer

S5202

Name

Kusalava motors pvt. Ltd.

Phone

Vin

Malsw81xsem011684

Model

Santafe (Dmi) (Dmi12)

Model year

[protected]

Mileage

39919.0km

Displacement

2200

Fuel

Diesel

T/a

Automatic

Group

Automatic transaxle system

System

Automatic transaxle control system

Component

Transaxle control module

N code

[d33] driving performance problem poor acceleration

C code

[zz5] vehicle performance defect

Category

Diagnosis

Dtc

Technician

1. No of vehicle affected

1

2. Detail symptom
(Please send a record file for noise problem and gds flight record for engine hesitation problem.

We are opening this complaint once again.

The following dtc are generated when gds is connected

U0122 "lost control with vehicle dynamic control module"

P1831 clutch thermal overstress warning

P1832 clutch thermal overstress shutdown

3. Condition (Driving/vehicle/road condition)

4. Repair history and investigation result

Repair history found to normal.

We have checked the tyre sizes and found to be normal.

We have checked the wiring harness and found to be normal.

Present the vehicle is in customer house.

5. Requests or comments.

Request you to please guide us. (Please contact below number)

Regards,

P. Ravi subhash

Service manager,

Kusalava hyundai s5216

Mob: [protected]

Comment

Sanjeev kumar (A10agq[protected]:38:32)

Dear mr ravi

Please confirm all five tyre make and provide the images of the same.

Regards
Sanjeev kumar-hmil

[protected]

Visit to hyundai world wide service network
Please do not reply to this message as replied to this email address are not read.
Copyright (C) 2006 hyundai motor company. All rights reserved.

Dear sir,
I have given my hyundai verna car gj12cg7161 at shree nath auto link bhuj kutch 370001 we want to inform you that we were cheated by them they had done the work of rs25118/- without informing us, the car radiator was in a good condition i had done the confrence on phone with a local machanic a person from shree nath auto link was on line local machanic told just clean and service the radiator no need to change then also shreenath auto link has replace the radiator with new one.
After we received the car some fault was there noise was coming from front so on the same day we called shreenath autolink person that you have not done the proper servicing some noise is coming from the front after requesting many times they took the car at workshop after four days at afternoon they informed us boosh is gone so you have to change it the boosh was not available at workshop so he told it will take two days time after two days we will pick the car, we want to inform you on the same day we had given the car at b. Mangatram bhuj they told us boosh is ok they have done the work in free of cost.
After b. Mangatram has done the work free of cost we understood shreenath autolink has cheated us so we told them to return all the spare parts they have changed, after 8days they have returned the spare parts.
After that on phone we had the complain at hyundai customer care our complain no is 1-[protected] that shreenath autolink has cheated us, we want to inform you that on 11.5.18 at night 11:00pm mr. Hitesh owner of shreenath autolink and manager mr. Rahul came at our house at and rang the doorbell three times we all were sleeping mr. Hitesh was drunk smell was coming he told us to sign on satisfaction letter i requested him this is not the right time meet me at my office in the morning i have a recording of conversation on phone, i have received mail from shreenath autolink regarding closing of complain because we have not sign the satisfaction letter.
After that again i have done the complain against shreenath autolink at [protected]@hmil.net that at 11:00pm they came to our house told us to sign on satisfaction letter i have a copy of mail,.
Also we want to inform you that today i received a call from police station to visit police station because i have not paid the bill amount of rs25118/- owner of shreenath autolink has done the police complain, i am ready to pay the full amount, but i want justification why shreenath autolink has changed the radiator when there was no need to change why they have the work of rs25118/- without informing us they had done the cheating, i want assurance that they have changed the spare part, if owner of shreenath autolink can do the police complain then as a customer i will do the legal procedures and will go to consumer court.
I will not suggest anyone to buy hundai car how can anyone come at night 11:00pm and rang the doorbell three times, kindly request you to please look into this matter.

Regards,

Jenil kotak
[protected]
Jigar kotak
[protected]

Dear sir,
I have given my hyundai verna car gj12cg7161 at shree nath auto link bhuj kutch 370001 we want to inform you that we were cheated by them they had done the work of rs25118/- without informing us, the car radiator was in a good condition i had done the confrence on phone with a local machanic a person from shree nath auto link was on line local machanic told just clean and service the radiator no need to change then also shreenath auto link has replace the radiator with new one.
After we received the car some fault was there noise was coming from front so on the same day we called shreenath autolink person that you have not done the proper servicing some noise is coming from the front after requesting many times they took the car at workshop after four days at afternoon they informed us boosh is gone so you have to change it the boosh was not available at workshop so he told it will take two days time after two days we will pick the car, we want to inform you on the same day we had given the car at b. Mangatram bhuj they told us boosh is ok they have done the work in free of cost.
After b. Mangatram has done the work free of cost we understood shreenath autolink has cheated us so we told them to return all the spare parts they have changed, after 8days they have returned the spare parts.
After that on phone we had the complain at hyundai customer care our complain no is 1-[protected] that shreenath autolink has cheated us, we want to inform you that on 11.5.18 at night 11:00pm mr. Hitesh owner of shreenath autolink and manager mr. Rahul came at our house at and rang the doorbell three times we all were sleeping mr. Hitesh l was drunk smell was coming he told us to sign on satisfaction letter i requested him this is not the right time meet me at my office in the morning i have a recording of conversation on phone, i have received mail from shreenath autolink regarding closing of complain because we have not sign the satisfaction letter.
After that again i have done the complain against shreenath autolink at [protected]@hmil.net that at 11:00pm they came to our house told us to sign on satisfaction letter i have a copy of mail,.
Also we want to inform you that today i received a call from police station to visit police station because i have not paid the bill amount of rs25118/- owner of shreenath autolink has done the police complain, i am ready to pay the full amount, but i want justification why shreenath autolink has changed the radiator when there was no need to change why they have the work of rs25118/- without informing us they had done the cheating, i want assurance that they have changed the spare part, if owner of shreenath autolink can do the police complain then as a customer i will do the legal procedures and will go to consumer court.
I will not suggest anyone to buy hundai car how can anyone come at night 11:00pm and rang the doorbell three times, kindly request you to please look into this matter.

Regards,

Jenil kotak
[protected]
Jigar kotak
[protected]

Brar motors, muktser from i have purchased new verna in dec 17, he cheated on every stage. Now my car got a small accident last thursday. On friday i showed them car. They said front bumper not in stock will be arranged by monday mning. On mondaythey said bumper came & i handover car to them and they said u will get it back on tuesday evening or by wednesday mning. Now from last three days they are saying fog light will come in the evening and we will deliever the car. Today they said for two more days. Is this the system of hyundai co or i have mistaken to choose wrong co and invested 14 lakhs. Who is responsible for the inconvenience i m suffering. Plz check
Anil goel advocate, kotkapura-[protected]

Sir, my i20 car has got new set of clutch assembly which is about 2 months old now only, at hyundai authorized service center.

Initially, after two weeks o[censored]sing on the new clutch, some noise and squeaky sound comes. This issues was not there with the old clutch. I am sure parts defects must be there with the new one.

To resolve this, i want to install another new set of clutch which will be hassle free and perfect now in my car. Should i be compelled to repay for the new clutch or just carry on the payment made earlier and get a new clutch. (Hopefully waiting for refund or get new clutch install)

Your kind and serous attention is highly solicited in solving this particular issue. Please help. Thanks.

My car broke down, since I had taken a policy for road side assistance for 25000 RS. Contacted customer care got response to get tow truck to get car to nearest service centre in one hour. But help did not come for 5 hours or even after that. No help came. Even after repeated calls to customer care and nearest service centre. Finally I arranged own tow truck for 1000 RS and hauled to nearest service centre. I strongly advise not to take any such policy with Hyundai.

The delaer bharat moto corp delaership code (S5225).
Md srikanth. Kesa and the gm shayan krishna is manipulators and both have arrogant behaviour. But the sales employees are good at their end.. Only due to the md the comapny is facing problems anx worst service provided by them. Please do change the delaer of khammam or else tge reputation of hyundai will damage in our area

I utpal kewate is yours regular customer earlier i have purchased creta of yours company from eros hyundai nagpur and this time i have purchased new verna from the same dealership if you go through the history you will find i was been harassed in the services by this dealership regularly.

Now in present i have purchased the ner verna as i said in octomber 2017 but after first service only i have faced the problems in the screen of the inbuilt system and the screen was not visible so i have availed the pick up facility and send the car to the service station of eros hyundai to resolve the problem, the persons in the service station reported that ther screen is been in problem and we have to change it but currently we are not having the system so we will get it from the company and as soon as we recive the system we will call the vehicle and get the job done, we also agreed for the same after 1/2 weeks they called the vehicle for a day and after the time period i call the company for the delivery of the vehicle so they answered that the work is not done properly and the system is operating with all the things except the gps i asked them why so they try to convince me telling that the system which yours vehicle had was been manufactured in 2017 and the system we recived was of manufacturing year 2018 therefore the software issues was there so we will again call the vehicle as soon as we recieve and assisted by the company you will only face the problems with gps for some time and they convinced me because they dont have any more options sir i took my vehicle back with no doubt as the company persons was promising.
But sir till 16/05/2018 they have nothing to do with the problems i regularly called the service station and they have given me one and another reasons, now when i took an appointment to pick my vehicle for the navigation system work to be done they have picked the vehicle keep it till evening with no work done and when i called in the evening the have reported that the system is not having the sd card now when i have asked that the technical issues are not known by the customer you have gone through the vehicle and if the sd card is not there then you should be the better person to know where it is as you were in touch with the system they arrogantly answer we have nothing to do with you and yours sd card provide us and will do the needful.
Sir as a lay person we were not knowing that the sd card was there and it can be removed so i have to report that since the system was changed the navigation was not operated and they were making fool of me from last four months please look into the matter and see how can we been away from this harassment.

Regards

Utpal kewate
Mobile no [protected]
Vehicle no mh-49 as4068

[protected]@gmail.com