Hyundai Motor India Complaints & Reviews

Dear @hyundai

Not having authorized service would have been better then pathetic authorized, hyundai service centre at shriganganagar – paras hyundai

Paras hyundai, shriganganagar, rajasthan.

1 i called service center and asked upfront availability of a part (Power window machine), got a reply, all part available.
2 taken car for servicing to far away location from city
3 hanover my car there with job sheet, like power window machine, back light change, antena, driver seat lock (Inclined adjustment), wheel alignment etc. Given estimate and i returned.
4 in afternoon got a call, power window machine is not available, rest thing shall be done. I asked to do rest of work and initiate request for power window machine. I also complained why same was not upfront confirmed, when called.
5 went in evening to collect car, had utmost shock with poor workmanship - roof car wash done and no cleaning from inside, back light, seat lock, antena and of course power window work was not done.
For last 1 month, work is pending where as assured availability of part. Call not been answered, no accountability.
6 post service of my car, i got 3 call to have feedback of service. It seems same is a dead process by company and so called businessmen having service agency, has taken it as a tick mark activity, as even after narrating entire incident, it has been lip sympathy and no work on ground.

I am feeling to give my car to municipal corporation for garbage collection, considering such an ill treatment and complete ignorance. I am assuring escalation of same to competent authority, approaching judiciary or consumer court and making it public at social media.

Regards
Ravi kadel
[protected]

I have buy hundai eon on dated 08/06/17 after 2 month dated 12/08/17 car run only 980 km. During running hyway suddenly found back side goodyear tyre puncher. So i gose to ajwa hundai service station cimplen about tyre he say it will not under hundai but some of discuss he registration my complen to goodyear but good year say it will goodwill complen. But i say why i have given some cost then mr. Shailesh (Goodyear) say you go it for when you buy car

I approached samara hyundai patparganj with mirror replacement complaint (Covered under insurance) on 9th august, 2017. Was told to come to the service centre the next day to complete insurance formalities and assessment by the surveyor. On the 10th august when i reached the service centre was told surveyor not available as it is his off day and that i shall have to come back again the next day. The paperwork was however completed
When i reached the service centre at the designated time the next day, the surveyor hadn' t arrived and was made to wait 45 min.
Post the survey, was told the approval shall come in 24 hours and that the service centre shall call me back to fix the broken part.
However no calls came till the 15th august post which i was compelled to call back and check on status.
I was given evasive answers and finally told that a revert shall come on 16th august morning.
I was called back by the service advisor to inform me to bring the car today morning and that he shall have the part fixed in an hour in his presence and no need to leave the car.
To my utter dismay when i reached the service centre today morning, was informed that the concerned service advisor has an off day today as also i shall have to leave the car for the day to fix the spare part. I refused to leave the car and went to my office.

Being from a sales background, having a car is my lifeline and this act of the service centre completely upset my work schedule.

It is imperative to mention that for a small complaint like this i had to go to the service centre thrice till now which is both inconvenient and loss of work time at my office. On at least two occasions i had to skip important meetings.

I have the following things for which i seek answers:

1) why cant the service centres plan better so that customer dont have to come multiple times to fix a problem.

2) hyundai was known for time commitments. What happened to those. Not followed in my case.

3) what about car pickup/drop service which hyundai used to boast about. It has gone into oblivion. When asked for there are multiple excuses given to avoid providing this service.

Please note that this is not a one off experience as i have noticed a gradual fall in service standards over the last 1.5 years. I have chosen not to complain earlier since more often i would escalate at the local level for resolution. But i guess it is high time for the management to know what the loyal customers of past 13 years feel about their service if only to improve them.
I have been patronising hyundai brand purely for "after sales service" till now but may not be able to hold on to this loyalty if service standards keep going down like this.

I had purchased i20 asta (O) vtvt on dated 30.06.2017, during purchase of the car agency had promised to provide leather seat cover of good quality, but after that when i try to cover the seat with cover provided by agency, i found that seat cover provided by him of inferior quality and not up to the mark as promised by him. Therefore it is requested to make arrangement to provide leather seat cover as promised by agency during buying of car.

Hi,

My name is Sourabh Bhale. I put my I20 car for servicing in Hyundai Service Station Bopodi, Pune on 13th July. However after the servicing I noticed that the clutch got hard and non working if half pressed. It is hard to drive car in 2nd gear in heavy traffic road as it hurts my leg.

I went to the service center to show this fault but the attendant (Vishal Bhalerao - [protected]) denied to serve me by saying it is a hydraulic clutch and cant be repaired.

Please look into it and do the needful.

Thank you,
Sourabh Bhale
[protected]

I had purchased hyundai i10 grand on 14 november[protected] model) from modi hyundai showroom, thane. At that time, the sales executive was told about the problems faced during test drive. Now we are facing same problems but they are denying us the 1 year warranty service facility.

Problems are:
1) car is racing
2) brake system is not working properly

I purchased i10 Grand Sports (O) Diesel on 12.07.2017 in named Sandeep Singh S/o Kirpal Singh (On Gramin Car Loan) registration bearing Number PB02DE9291 From Brar Automotive Hyundai Kotkapura (Punjab), after the completion of all the formalities. More than Two Month have passed by but the dealer has not filled the papers with transport authorities for registration certificate of my car till date. As per the transport authority rules and regulation dealer has to give registration certificate before the expiry if Provisional registration. I have visit and contacted them [protected] and [protected] numbers of times trough phone calls. But they are so insensitive that till date they have still not filled papers for the registration certificate. My vehicle lying ideal since 21.07.2017 as could not use it. Mention date was expiry date of my provisional registration.
I want dealer to immediately file the papers in authorities and deliver the Registration certificate to my residential address within three days.
Dealer should also compensate me the following:
1. Vehicle ideal compensation at the rate of Rs.5000 per day starting from the 21.07.2017 till date I receive registration certificate.
2. Since I cannot use my vehicle due to ignorance/insensitivity of the dealer and mental agency, embarrassment, harassment and inconvenience suffered by me dealer should compensate me by paying on interest @20% per day on the on road value of the car that is 715000/- starting from the 21.07.2017 till date I received Registration certificate.

My wife Mrs Swapna Rani Saikia Phukan purchased a Creta, 1.6 vtvt Sx+ on 9/8/2017 from Mukesh Hyundai, Guwahati with finance from SBI, Pbb, Ganeshguri Branch, Guwahati. We have taken Rs 7, 38, 00.00 as bank loan and rest of the amount paid through RTGS and debit card as per receipt attached. We have paid 11, 000.00 for extended warranty and Rs.1, 200.00(Twelve hundred ) for TRC. It is very surprising that they are not ready to give us separate money receipt for extended warranty and TRC. Till today they are not issuing us the TRC (temporary registration certificate) without any valid reason causing very much inconvenience and unnecessary troubles for getting our vehicle registered at work place i.e. Sivasagar Distict. It is pertinent to mention that from the very beginning they are insisting us for making payment in cash for the extended warranty and TRC. Moreover, they are ready to give us money receipt for RS 300.00 only against the payment of Rs 1200.00 already made for TRC. Upon inquiry they informed that this is a regular practice & they are doing it with all customers in respect of TRC.
When the whole nation is moving towards the cashless transaction, it is really surprising that the Dealer like Mukesh Hyundai is insisting for cash transaction for such items for unknown reasons. It is a clear violation of Govt policy pioneered by Honble Prime Of India and also amounts to cheating in the eyes of law. Hence, your intervention is highly solicited otherwise i will have to move proper forum for justice.
Regards. Mukut Phukan ACS.
Deputy Secretary to the Govt of Assam.
Revenue and Disaster Management Deptt.
mukut.[protected]@gmail.com

Respected Sir/Mam, In November i buy Creta SX model from ishanya Showroom, Satara Road, Pune 43, the complete was that i received the duplicate Foot Matt in my car it was my first Car i was not knowing what kind of matt are there so i didnt check it, in july i came know that the matts are duplicate on which Creta is not printed, i asked in showroom they are we cant do anything..
i kindly request u to take some action, this type of cheating is not mandatroy frm Hyundai..
thanking your obivously Customer

Hello sir myself rashmi ranjan sahoo of cuttack, odissa.
I bought hundai xcent from osl hundai, buxi bazar, cuttack, odissa. On 31/7/2017.
I want a selected registration no.
But they didn't give me the paper of my vehicle for registration and know they did their work of registration by themselves without my permission.
Worst service by osl hundai team..
It's happens twice with me.
If they can't give a proper service then why they promised with customer.
To sale a car or to fulfil their monthly target.

I have two i20 2009 model with registration numbers - up 64 l 7457 and up 64 l 2801

Just about three years ago the ignition, and both locks of the front doors of the car (Up 64 l 7457) started getting stuck. I took it to the service station and they tried to put in some grease, but nothing improved. Within a few months the locks had become so bad that they got stuck permanently and the car wouldn't start. I got it towed to the service station where i had to get the whole locking system replaced with a new one.

Soon, the exactly same sequence happened with the other car we had up 64 l 2801. Today it is standing in the shed with all its locks jammed, the car unable to start/ignition.

It has been some three years now and the locks we got replaced in the first car up 64 l 7457 have again started getting stuck in the same way. Both the locks of front doors are stuck. It is just that the ignition is working fine for now, that the car is moving, but at no point can i lock my car.

The problem as i have felt is the excessive and abnormal wear and tear of locks that hyundai has put in these cars. It is so, because we have owned marutis, fiats other brands that have well crossed the age of 10-15 years and never have we ever encountered such a problem that has struck us in the same manner thrice.

It is to bring to your notice that both the cars are being owned and operated by different people and are in two different states in india. The same problem to strike thrice is no co-incidence but clearly a fault of hardware installed from hyundai motors india ltd.

We have already spent on the faulty locks once to realize that the fault lies with the hardware supplied by hmil.

I wish to request hmil to replace these locks of both the cars completely free of cost and also reimburse us the amount (With interest) that we had to spend on the first replacement of locks in up 64 l 7457.

Sugandh singh
Journalist
Entrepreneur india magazine
(M) +91-[protected]

I have bought a grand i 10 ( car no. WE 08 D 2413)from Mukesh Hyundai VIP ROAD SHOWROOM on 13th June with bank loan from SBI. MY COMPLAINT
1. Despite repeated request showroom did not provide any loan documents but they repeatedly promised that within short span of time they will provide my loan details.
2. I booked my car on 25th April and they told me that maximum 15 days later they will provide the car but after repeated altercation and showroom visit ultimately they delivered it on 13th June.
3.Despite our request of loan tenure of 5 years, they did it for 3 year tenure with much higher EMI due to thier negligence.
4. They did life time road tax despite my request for 5 years, for that I have to pay extra 23000 rupees.
5. Sales and marketing team as well as loan department in this showroom are all very much negligent. They did not pay attention to customers.
I want immediate attention to my complaint and my loan details.
I have visited the showroom repeatedly but they didn't pay any attention.
Worst showroom I have ever visited.
I strongly condemned this type of negligence of such a big concern like Hyundai.

My car was serviced by punjab hundai gandhinagar on 4/6/17. Also furthur inspected on 29/6/17 for panel base work in car. From that service date, my car's engine rpm does not get of[censored]nder neutral position. Car's engine runs at overspeed eventhough not accelerated by me. Also unwanted noise comes from engine eventhough insurance job work done at same place. Thus i request you to solve my complaint.

Dear Sir,
I have booked Creta automatic Car to S.S. Hyundai Pathanamthitta and paid Rs 825000 advance payment on 13th July 2017. They are not delivered the vehicle as they promised date and now they said car is allotted and confirmed delivery next week.
I found S.S. Hyundai offered insurance is very expensive as Rs 49213. Now I found other Govt insurance Co rates are only Rs 32000/-(Same B to B)
I have informed to S.S. Hyundai today that I will arrange insurance myself.But they are not ready to give vehicle without their insurance policy.Now they said they are going to refund the payment in case I am not choose their Insurance.
This is my right to select insurance service provider.This is absolutely a violation of IRDAI rule.
Hope you will consider this mail and look forward your timely assistance.to solve this issue before going legally.

Regards,
Anil kumar Nair
Pathanamthitta
Mob: [protected]

I bought new hyundai creta from punjab hyundai gandhinagar in dec 2016. After 3 months the third and fifth gear of the vehicle developed a problem. It used to get back to neutral while driving without the clutch being applied and i saved a near accident while travelling to pune coz of this. I sent the vehicle to a hyundai service station in nashik and addressed a mail to hyundai complaint cell. The vehicle was repaired citing some oil leakage from gearbox but now after two months the same problem has started again and it increases day by day. I wrote to hyundai again but no response from them. A gearbox problem in a new vehicle is not acceptable which has already caused me a lot of problem. I don't consider repairing the vehicle every month as an option. I request your kind intervention in the matter.
Regards
Major devendra singh maldhya
Veh - gj 18bf6252
Contact no [protected]
[protected]@gmail.com

Dear sir, I would like to inform u that service quality aginst ur tirur branch show room, I have a bad experience with there service in many time, I also purchasing insurance from the showroom, even there claim service also very bad,
Complaint 1- Last yer I repair accident repairing theire service section not done properly, so many problems remaining after the repairing,

Complaint 2- Last week i went the showroom with some un usal sound from front left wheel side, and the simply told me to replace the acxel, with the cost of Rs.12000, I replace this parts and i spent the amount also, but the problem still remaining, because there technical division is not proffesional, so please some necessary action and please solve my problem,

Thanking you, Safarulla Anwar,
Car no: KL-55 N 6669,
Hyundai i 20, Model, 2013
Complaint aginst; popular Hyundai tirur Branch, Malappuram, Keral.

I am a very old customer of Hyundai but now I think I have chosen a wrong car. I am frustrated with the service of Hyundai. I purchased a hyundai eon in Oct 16. Today when I was going for my important work the car was not started view battery was fully dead, even not able to open it with remote. I have registered same complaint on 31 Mar also. This is happened for the 2nd time. I don't know what is the problem. Earlier this issue was resolved by Samara Hyundai for the same issue. Although the issue was resolved but I was not happy with the service, because I have been briefed by samara executive and they told me that the problem is not with battery or anything and they convinced me, that your running of a car is very less. That's why this problem is happening.
Sir I am working in Ministry of defence and I don't have that much time to resolve all these issues.
Please do the needful at the earliest.
Regards
Basant K Arya
[protected]

Hyundai india motor ltd.
Managing director & ceo

Dear sir

Iam a hyundai customer for the past 10 years. My previous vehicle was santro and i had excellent performance. Based on this i purchased from modi hyundai mumbai mh03 bs3164 in year 2014. Now i am in hyderabad and past 11 months (From 6th oct'2016) the engine oil drops down to low level for which i have referred to kun united hyundai miyapur hyderabad. They have done all tests like x ray. But unable to understand the reason.in the past 11months i had to top up engine oil 3 to 4 times since it reaches low level.

I work as a sr. General manager at toshiba and has to travel every day 55 kms such incidents are very risky to human life. On 8th aug'2017 again i referred this matter to kun united hyundai but they are unable to locate leakage or understand the reason. They are observing it.

Please note this is a clear engine manufacturing defect hence i would request you to kindly attend immediately and offer exchange to new vehicle before 15th aug'2017.

Kindly respond with your options including offer for upgradation at differential price.

Regards

Smlahiri
My home jewels, block topaz 704
Madinaguda, hyderabad -49
([protected]/[protected])

This is with reference to the AC problem due to which i have sent my car to the workshop for the third time continuously...
Actually the car is in Khanna Auto sales (P) Ltd. Hyundai - Shastri nagar, Kanpur right now and no one is still able to diagnos the problem with the AC and also misbehaving.
Previously also the same problem was there and i had paid Rs. 27206/- again the issue is the same.

## previous bill is attached alongwith.
plz look into the matter.
Hari kishan singh
126/H/47
govind nagar
kanpur
Mob: [protected]

Sir i have a hynduai i10 car my car number pb22e1166 i have complaint against our local agency dp hynduai i do my complaint fives times in ur customer complaint number but he give me no any response aginst my complaint i do my complaint 4 august near one weak passed away but no any solution of my complaint sir i humbly requested to u plz do take action against my complaint thanking u sir