Hyundai Motor India Complaints & Reviews

Yesterday i gave my car i10 grand for serviceing in Kosmo hundai . As per our commitment with advisor ASHU he was Sattle down service amout 1400 for 2nd service but he made it 4950rs and I don't know how he made it when I ask about detail he start abusing and misbehaving with me. He was given some detail of work done on job card which is not clear.

Dear team,

Hope my mail finds you in good!!

I'm a steadfast hyundai customer since last 13 years. For last 7 years i'm driving hyundai i-10.

Since september 2016 i'm facing issues in my car pertaining to missing isuues while starting & driving the car.

Every-time from last 8 month car has been given to mr hyundai sahibabad (Ghaziabad) for the same issue. Unfortunately the problem has not been resolved till date.

I have been spending approx inr 8000 to 10, 000 for the same issue & every time i have been given a new alleged reasons for the same existing problem. To give you an idea i have already spent my hard earned money on spark plugs, wiring, their cleaning & many more. Also would like to mention that everytime whenever my car goes for service at mr hyundai;it take additional 3-4 more visit as something or the other is not right pertaining to the same missing issue.

As per my telephonic conversation today with mr. Arvind sirohi (Service manager) that now the problem reside in fuel pump;where is two days back they have replaced fuel pump motor & wiring.

My question to hyundai is if the problem is not been rectified then why i have been charged these many thousand rupees for doing an experiment on my car & wallet.

I have been patronizing hyundai for quite a long time & this kind of response (Services/behavior) is not acceptable.

I'm a salaried individual & would appreciate if team hyundai cannot shipshape the issues;then they are not authorized to do research on my car.

I'm seeking your help for this issue & would appreciate if you could look into the matter personally & help me...

Loyal customer of hyundai

Annkur mehrotra
[protected]
(Car no. Hr 26 ba 8042)

Hii
This to bring in notice that we have given our car (i20) for servicing at Krishna Hyundai Jorhat and when we came to take the car back it was informed that the work is done and we can take the car and we have made payment. While checking it was found that the work was half done. When complaining about the same person from customer service started shouting and misbehaved asking us to get lost. The guy was Sumit and the girl Prangana Boruah was very rude and mannerless. Asking me to get lost. And they don't have the courtesy to come and apologize. I m still at the dealer waiting for car paint job to be done and it's been hours and no one apologized yet. And as I mentioned before car was brought here yesterday.

I had exchanged my vehicle in sansai hyundai nalgonda
Excutive person name ramana
I explained every thing about my vehicle and he taken for valuation and said me the price which valuator said i asked for little bit more deal done with the person i exchanged the i bought new grand i10 new vehicle
Now he opposing to give the accessories of the vehicle grand i10
Putiing some restriction to give bonus amount for my exchanged vehicle
The conditions now he is telling me is not explained before taking new vehicle n the way of approach of the sales excutive is very rude. Wrost service from the showroom
Date 12/05/2017 which i have taken the vehicle
My phone number [protected]

1. My father bought a second hand santro xing (Model 2008) for ₹160000 from :

H promise showroom : novelty hyundai
Dalhousie road, mamoon
Pathankot jammu, jammu & kashmir
145001

2. Date of booking (Paid ₹5000) : 16 may 2017

3. Date of final payment (Paid ₹155000) : 22 may 2017

4. Name of h promise showroom manager : kapil
Name of employee dealing : devesh

5. We are laymen about car but were assured that car has no problem and we believed blindly due to the hyundai brand.

6. But during final preparations of car i spotted the leakage under the car and informed the same to devesh but he consoled us not to worry as this is common leakage of bad oil from car, when we asked to get a service done on our own expense he refused and convinced that it has been taken care and u need to get it done after 5 to 6 months.

7. We don't know to drive in city so devesh made dropped the car at our residence (Army cantonment sujanpur, pathankot) where we could drive easily and learn as ample space and open cantonment roads are available. He again came to our house for getting pencil trace of chasis number then also i brought the leakage problem to him which he nulled again.

8. Then due to my error i dented the fender and bumper and damaged the head light, but nothing was damaged inside engine compartment.

9. Devesh came and insisted to go for repair from local garage instead of going to the showroom after consulting with kapil, we agreed again and devesh took us to local garage on 26 may 2017.

10. After this i booked a car service with showroom and they informed me that car hadn't had a service since very long period. After repair work done on 31 may 2017, we hired a driver to drop the car at showroom. During the inspection i notified them about the leakage happening since when car was in showroom then showroom workshop mechanic informed us that the power steering has been damaged beyond repairing and would cost ₹30, 000 to ₹ 40, 000 plus shockers are damaged and leaking plus power window switch was faulty.

11. Now we haven't brought the car home and has left the car with them only, we have lost all hope of getting our money after talking with them and so finally writing this mail.
12. My family is neither financially strong nor we know the detailed procedures to take any action. My parents has accepted what has happened and are willing to let go both money and car, but this is a desperate from me to get my father's honestly hard earned money back. My parent's are not ready accept any compromise, all they want is their money back, that also if hyundai wants to, if not may that 1.6 lac help hyundai prosper more as in no case they will bring the damaged car back nor we want to exchange it for other car wether new or old.

13. Please give our money back, we have already left the car at showroom.

14. Also during booking of car i asked for free service and warranty anx both were denied to us, now after checking h promise site i saw that you provide 2 year warranty, warranty booklet, 1 year free service none of which was given to us and was denied even when i asked if any service of that kind is offered.

15. Kindly guide me to forward this email to any other authority if required by replying.

On 23.3.17 i had Visit kun hyundai ambattur service center for general service. After taken service I'd facing problem of my gear shifting. It's too hard and especially for reverse gear making to noisy n very hard to shift. It's like roaring n felt like broken. When i asked service people regarding this sound n hardness they are saying need to change complete gear control it may charge 36000/-. What's this nonsense. I'd not raised any complaint regarding gear hardness then how suddenly problem has fall without doing anything. Either my problem has to fix otherwise I'll go to consumer complaints.
Reg No TN 22CR 4849
GRAND I10 SPORTZ
PH. [protected]

This is fyi that fraud is going on in your berkeley office at chandigarh industrial area phase 1.. We bought i20 sportz on 3.5.17 where as the bill for the same handed over to us was of 20.4.17 due to which the warranty period gets reduced for us. Also the staff at berkeley is unprofessional, the said car was supposed to be issued in my name as a gift from my husband.. They make the file fvrng my husband.. When we complained the issue, they put the whole blame on us that the same was not communicated... Whereas later they realise there own mistake and insisted us emotionally to take the delivey as the concerned staff has to pay out of his own pocket.. Kindly intervene.. Extend the warranty period.. Arrange to pay late registration fee and for harassment

I have never thought that my car buying experience will be so tortorous and painful.

Sequence of incidents-

On 22nd or 23rd march 2017 in asma hyundai purnea, bihar i booked an elite i20 sportz ongoing model by paying ₹40000. I told them that I want my vehicle registration from my home district i.e Araria, bihar and they agreed readilly. I was confused between color(they have given me 2 choices white or stardust). I told them that i will tell the exact color in the evening after talking with the family members. In night the sales person Mr Shanu called me regarding confirmation of color, i told him to book stardust color for me.
Next day evening he called me again and told me that the same color was sold to some other customer and that color car was the last piece available. Now after few conversations Mr Shanu and Mr Ranjit told me that if i deposit full on road or make demand draft by 31st march 2017 then my car will arrive within 10-12 days otherwise i have to wait more.
Anyhow I made a demand draft of full on road price on 31st march 2017.
Meanwhile hyundai made few changes in all the variants of elite i20 and slashed the prices by around 30-35 thousands.
Now after around 14-15 days, When I enquired about my car, showroom sales manager Mr. Praveen told me that the company sent new variants of the car. I was disappointed because many features have been reduced from my selected variant i.e sportz. So i went on an upgrade and told him that i will buy Asta variant. They asked me for a more time period of 10-12 days for which I agreed.
Now on the day of delivery of car i.e 04th May 2017, they have made a bill 35 thousands more than the actual on road price. When we caught this and told the sales person Mr Shanu that why are you are charging 35 thousands extra. Then he started showing us the price list (which was of old elite i20 asta) and said that i have told to made this bill by some senior staff. When I showed him ex-showrum price on hyundai india website, then he started arguing that website is not updated. Then We refused to take the delivery of car. After an hour of arguement came the owner of the showrum and settled all the disputes and gave instructions to make the correct bill. They also took my signature on the vehicle registration form along with the photographs and other necessary documents. Finally we took delivery of the car..
They told me that they will get my car registered within a week. After a week I called Mr Praveen and he said me that it will take some more time.. Then approx 20 days passed after my car purchase, I called again Mr Shanu and Mr Praveen, then again i got the same answer that sir we will get that done by 29th may 2017.
Now today is 30th may, I have called all of them several times (Mr Shanu, Mr praveen and Mr Ranjit) and no one is even bothered to attend or return back to my call.

My vehicle is kept in idle mode in the garage in want of registration and i am not in position to use the vehicle. And despite of having my own vehicle I am forced to hire the car for my professional use which is costing me about ₹ 1500 per day since 8th May 2017. I shall not be responsible for any penalty which may be charged by RTO for delay in this respect.

Seriously this was not expected from the dealership of a reputed company like hyundai. Its a shame that they dont know how to behave, communicate and deal with costumers professonally. If my problem is not resolved as early as possible, I will surely go for legal action against the ASMA HYUNDAI dealership purnea, bihar and also hyundai india limited.

Dr Akash Abhinav
[protected]@gmail.com

Car VIN NO- MALBM51BLHM386089
Dealership name- Asma Hyundai
NH- 31, Jail chowk, purnea- 854301
Bihar

Such a bad product by hyundai. I have purchased i10 car in march 2013 brans new now only at 36000 km run the eps module is not working also no explaination for bad quality from hyundai. Technician asked for. Its replacement such a bad quality of hyundai product. How can the quality control of hyundai be so bad dl2car2270. The stearing is very hard. The satisfaction is poorest

My grand i10 model 2014 having problem with sterio system. Following remark is visible on screen. Loader started. Please insert usb with file. To resolve the problem i visited service centre it clearly means it need software but people donot know no satisfactory feedback problem remains as it is since they donot know how to resolve it.
Hope problem will get resolved asap.

Samir potnis...

1) i bought grand i 10 car in september 2015. From till date suffering from the suspension problem. Rear seat passengers not feel well with the ride. I concerned this problem with the showroom service ; but they told me company features were same. Ignore it!!! How can i ignore it??? When i bought a car not feel well then how satisfy with this car?

2) now i am suffering with new problem, in a last two months changing new tyres twice. Alinement are same those provided in a showroom. But front tyres are because of friction inner and outer side are failed. So twice time i was changethe tyre. No any accident no any changes in my car, then why this problem in it?
Showroom recommended replace three parts of car: which are
1- arm complete-fr lwr, lh
2- arm complete - fr lwr, rh
3- gear assy - steering
The total estimated cost of this 12718/-
In a two years customer face this problem then why choose this car? Reply me urgent. Otherwise i will be going into consumer protection center.
I attached with this copy of repair estimate whose given by mai hyundai showroom ratnagiri.
Contact me on, [protected], also mail me [protected]@gmail.com

Yesterday i took my vehicle in krsa hyundai service center jafferkhanpet
And they are charged rs.10368 worst service no one check my listed problems and service center people fail to rectify the problems. Only water wash and the cost of water wash rs.10368

I am really disappointed with brand name hyundai.

Now i feel bad why i bought hyundai vehicle

Dear consumers please avoid krsa hyundai service center and please do not refer some other consumers.

I girish chachlani from jaipur, booked creta petrol amt at morani hyundai, jaipur.. Firstly, they commited a false delivery date for which i complained earlier & now, when they delivered the vehicle, for registration of vehicle they are delaying it since 5 days... How hyundai can make dealers like these who don't even know what customer satisfaction is... Really very disappointed with hyundai.

Car in authorized service center for 2 weeks and complaint not solved.

Name: idrish shaikh
Email id: [protected]@gmail.com
Mobile: [protected]

Regn. No. Gj 01 kd 3988
Vin no. Malcn41vlam087197e
Model: hyundai verna type 1
Mileage: 52678 km

Repair order no, a 29003 dated 16/5/17 at 8:55 am
Complain: very poor pickup
Trident hyundai - hyundai authorized service center

I am frustrated and utterly disappointed with the technical knowledge and the service support from trident hyundai in kr puram, bangalore.

My car that has run only 52678 km has been in the service center since 2 weeks and a simple complaint of poor pickup is not resolved yet. Worst part is, none of the technical staff is able to isolate the cause of the problem. They have been simply doing trial and error and still unsuccessful. Even a road side garage could have done a much better trial and error job.

I have been asked to come for test driving the vehicle 3 times in one week and every time it was a disappointment as there was no improvement at all. I have been spending heavily on cab to go for these test drives as well as my work.

Additional problems caused:
In this process of trial and error, original complaint is not solved, but following additional problems have been created:
air-conditioning has stopped working
new seat covers of the car have been smudged and made very dirty.

Turn around time (Tat):
I understand that the tat of hyundai is 3 days, however, nobody in the management was even aware or bothered until i lost my patience and reached out to the service manager after one week on 23/5/17. Service manager requested for time till last saturday, 27/5/17 and still the complaint is not solved. Nobody has been bothered to keep me posted on the development.

Loaner/courtesy car:
On 26/5/17, after lot of request and push, i was given a loaner car (Santro) and it is found that the air-conditioning of that car is also not working.

I seek urgent intervention to get the original complaint and additional problems caused to be resolved immediately

Regards,
Idrish shaikh
Mobile: [protected]

I have Grand I10 sportz diesel brought last year. Car engine is making abnormal noise and when i visit service centre for this problem I observed its air filer assy mounting is also broken. Which was a big surprise for me. My car serviced at service centre only at ambala cantt. Also its mounting tried to fix with fevi quick.
For car noise service centre techanician replied - sir thoda adjust to karna padta hai. They also not have any DB meter to measure cabin noise. Misleading me by saying-- sab car mai hai itni noise, or agar hai to kaya kar sakte hai.

My car no. is HR01AN9743.
Mob. [protected]
Plz. help me to solve my both problem.

I have purchased Eon Era+ from Sanjay Hyundai but while selling they told me that the car is manufactured in Dec 2016 but actually while taking delivery I come to know that it is manufactured in Feb 2016. It was 100% betrayal with me so I have not taken delivery. Also the showroom completed rto formalities without telling me any chassis no.etc. Please let me know the formalities to be completed before going ahead. I will file complaint with customer grievances tomorrow. Kindly let me know process to be followed.

Hi,

I believe the decision of buying a Hyundai has been the worst one.

Car : Hyundai Creta
Reg No. : HR24W 4455

I met with an accident near Najafgarh Haryana Border on 4-May-2017 in the morning and the car was towed to Deep Hyundai Nangli on same date. Today on 27-May we received a curtain raiser when on asked to pickup our repaired car we receive the shocks which were unheard in today’s competitive times. Attached are the pictures for your review.

1. The hinge pillar is misaligned so the service team inserted a wooden block, some putty and fixed the door as if it’s a toy car and not creta worth 15 lakhs.. we are wondering if New India surveyor named Saneev Khanna whom we called well in advance to have a look at the car simply denied saying it is no more his responsibility to come there again.
2. The glove box is misaligned but to the deep Hyundai staff this 3cm will not hamper my car usability and I should accept it.
3. The left side door after repair have a 2cm opening as shown in picture and again to deep Hyundai they cannot correct it as they do not have surveyor’s approval and The New India assurance’s approval for same.. we are wondering what did they charge you all the money for??
4. Here is the icing on the cake, the deep Hyundai people wanted to deliver the car the new rim and tyre changed in insurance as two separate units and they asked us to get the tyre matched to the rim outside since they do not have machine for it.. imagine the odasity of a service center.
We need a solution as the car has been left back at the service center.

Regards
Kapil Jindal
[protected]

I have problem with kundan hyundai service centre, pimpri-pune .they have taken almost 15days to repair sunroof.before that they took more then 1month only to repair sunroof but problem was occured within 2 days. On trail day same problem was occured. They told me they have order new part for sunroof on top prioirty basis but it took almost 15days.kindly look into matter .
Thanku.

Hello sir
My i20 active accidentle repair going mb Hyundai Gorakhpur last 23 November 2016 the car are not delivered right the car no. Up53bz2596 owner name Sanju Devi
Plz eaxplane me why your service are too lazy the caustmer are fool am asking u har bar eak date 10 days 20 days am buying 7 Hyundai cars 25 car booked in Hyundai am canceled all booked car in two days

Hi hyndai team,

Myself (Sundara bharathi) working in alcatel-lucent (A nokia corporation company) booked a creta 1.6 sx (0) crdi white colored vehicle in kun hyundai anna salai branch (Pfa the official quote provided for the processing) through leasing company clix on 05/05/2017. Sales contact point for me was mr. D. V. Bharath kumar ([protected]). I was very particular about the latest model which is known to the sales person. During the booking he promised that the model of vehicle will be either one or 2 month older.

Yesterday (25/05/2017) i got a call from kun hyundai for taking the delivery of the vehicle. At the time of taking delivery, i noticed (Through the information in the delivery challan) the month of vehicle manufacturing mentioned as feb 2017. On confronting with kun hyndai’s sales team (Anna salai branch contact person mr. Bharath kumar), he assured me that this is the latest version of the vehicle with all the latest features & assured that the difference is the usual norm. Based on the assurance i took the delivery of the vehicle around yesterday (25/05/2017) 17h30 ist.

By today, on checking the feature set of the vehicle i was taken by surprise that many features assured (Referring to the product broucher given by mr. Bharath) are missing in the vehicle. I immediately took this issue to the notice of kun hyundai sales person (Mr. Bharath kumar) & sales head (Mr. Sudharsan). Initial communications from the kun team was pointing to the need of sw upgrade but finally they could agree to the point that the vehicle delivered to me was not the latest version & all the features mentioned in the broucher are only available in the latest (05/2017) model. This is really a big cheating & a shocking news for me. On the other hand, people from kun are still trying to convince me that this is the latest (Which is not the case). On the other hand, through my contacts circle (Who booked the creta at the same time of mine) & my checks with other agents (Ex. Express hyundai), i realized that i should have been given latest version.

I was told my mr. Bharath that an order was placed in the 2nd week of may exclusively for me & was informed by 3rd week of may that they received the vehicle for the same booking. If the above statements are true i am wondering how come a new booking which was made exclusively for me would have version of feb’17 linked. Atleast i couldn’t follow.

So i understand that i/we (As company) have been cheated by kun hyndai’s team of anna salai branch in terms of delivering a older model iso the latest one.

I also talked to the relationship manager ms. Archana ([protected]) referring to the compliant i launched through your customer care (Ref :[protected]. I am sorry to say that this person is not at all fit for the customer service team & i am wondering your stand for giving such a position. Summary of ms. Archan’s view is that she asked us to refer a statement in the broucher with terms & condition mentioning that any feature set is subject to change at any moment in time. Come on, this is not at all the point of discussion!!!

I haven’t driven the vehicle more than 20kms apart from taking the delivery from kun’s office to my home.

In acknowledgement with sales person (Mr. Sudharsan) i took the vehicle back to kun’s anna salai brach & returned the vehicle. You won’t believe the pain that i gone through (/going through) to get an acknowledgement of receiving the vehicle. Unfortunately i have been refused to give an acknowledgement ☹. After a big struggle, i was asked to write a reason for written by myself in a white paper. Kun’s another sales person who received the vehicle (Mr. Manikandan. K –[protected] people didn’t even having guts to share their mobile number!!. None of the so called responsible were ready to even face me) singed as a proof of receiving the vehicle (Pfa the reference). So along with the vehicle all other given items (Original keys, invoice, insurance, all manuals…etc) are handed back to you in the same condition that i received in less than 24hrs of time ☹.

Staring from the promises to the professionalism aspect i have learned a lot the way hyundai operates & deals with the customers. That to in one day of my dealing (Believe me this is my ever first car with hyundai)!!!

The payments were made, registrations were done, delivery was accepted. I am aware of all these things happened. I just believed the word of the sales team (Which is the one & only mistake i did) & i should haven’t accepted the delivery rather. But the question remains unanswered on why i was given a older version vehicle wherein every other delivery is done with latest model. Kun’s sales head could also acknowledge me that fact that his team did delivered the latest version (05/17) vehicles for the people who booked even after me (I have the audio recorded of all my conversions please feel free to let me know incase if you don’t trust me! & i will be happy to assist to know your own people’s real face).

From myside, i haven’t done any mistakes (Probably except the fact that have chosen hyundai).

My stand point is very much clear, i have been cheated with promises after promises & given a older vehicle. I am not there to clean your inventories that too after paying so much. Please ensure that i am given the latest model (05/2017) that contains all the features promised & also the appropriate penalties are taken care of the unnecessary mental stress i/we going through. Hopefully these useless folks are taken care in the interest of saving one more victim like me.

I am reachable in my mobile (+91 [protected]).

Treat this matter as an urgent case & looking forward a justice & a new version (05/2017) vehicle as promised.

Best regards,

Sundar