Hyundai Motor India Complaints & Reviews

Sir/Madam,

I would like to draw you kind attention toward issues faced with vehicle that was delivered on 14th Dec 2016 by your dealer SAS Hyundai Station Road Lucknow.
Vehicle number: UP-32-GN-7258.

Below is list of problems faced by us while dealing with SAS Hyundai management & the vehicle

Late receipt of Registration certificate for the vehicle : Multiple false promises were made(by Mr. Rajesh) for dates to get the registration certificate for the vehicle. It took a good 1 month to get it out. A big question on the ability, efficiency and competency of your staff.
Trouble faced with installed CNG kit : Weird sound from the installed CNG kit & inability to change fuel mode started top show up. Vehicle was taken to Turning point(which is like service point for fuel related issues) as suggested by SAS Hyundai management. Mr. Vipin & Mr Singh(Manager of Turning point ) failed to fix the issue in one go . It took us 7 visits(yes 7 visits) to get this fixed . This is a shear display of negligence towards job and extremely bad customer service.
Issue claiming the insurance for damage to vehicle during a minor accident : We we asked to pay 50% for the damaged bumper whereas the insurance clause defined a zero depreciation. It took us 1 week to get the repair done. This is like cheating on the face of customer and trying to be-fool them. Mr. Pradeep(Advisor at SAS Transportnagar) had told to pay half the cost of damage .
Trouble faced with Air conditioning of vehicle : We were told that it would cost us 20K+ to get the repair done as the repair requires opening of head of engine along with replacement of bumper & radiator support. Both service staff & Insurance executive denied the claim to insurance at the pretext of no endorsement of CNG on insurance policy . After reaching out to Mr. Sunil Kalra MD of SAS Hyundai, we got the repair done at zero cost. This shows that the the service staff who was an accomplice to insurance executive was trying to trick and cheat the customer by asking us to pay the amount. Mr. Dinesh(senior service staff) was instructed by Mr. Kalra.to get the vehicle repaired. This took us over a week.
Cheating done during replacement of parts : As instructed by Mr. Sunil Kalra, Mr. Dinesh(senior service staff) was supposed to replace the radiator support with a new one. He instead replaced it with a used old old. We discovered it while we were inspecting the vehicle after repair. Mr. Dinesh was attempting to cheat us clearing on this front.
Problem related to vehicle horn : This was fixed after we visited the service station for the 5th time.
With so many problems faced in less that 6 months of purchase, we have been forced to believe that the quality of product is not up to the standards and the firm has compromised on this heavily.

Also the instances where your customer service was put at stake at the cost of personal interest of management simply reflects that there is absolutely nothing in the customer's interest. People just trying to mint quick money by either cheating customer to pay more or procrastinating the fix to the problem.

This was our first experience with Hyundai and it feels grieved to say that its been an extremely sour experience .
We have lost all the faith and trust on all of your management and the product.

This was a commercial vehicle and we have borne heavy losses because of the bad product and service quality .

If the above continues then we would be forced to file a consumer forum petition to safeguard our interests.
There is not even an iota of doubt that we would share this sour experience on social platforms to save other people from getting trapped & tricked by Hyundai.

I request you to kindly look into this issue closely and take corrective measures and actions, if you intent to serve & have long term relationships with your customers.

Thanks
--
Suyash Srivastava
contact:[protected], [protected]

Respected sir,
I have purchased hyundai i 10 car dec.2013. I am fully satisfied my family decision to choice hyundai and we so much believe. Sir, you have established your esteemed hyundai showrooms all over india to provide proper and better service to your beloved custemers. But one of your showroom shivnath hyundai, nayamunda road, jagdalpur, chhattisgarh is not able to fulfil company’s aim. Last days i went above showroom for my i 10 car servicing (Only engine oil change, general check up & airing and washing) and i gave 3 no. At 9.45 am. They give approximate time to delivery at 3 pm. At first they did not give me at time and no airing and washing. My home is 110 km from service center. The main issue is that showrooms one responsible person said to me, you go outside for airing and washing.
If i want to go outside for servicing so why i come to showroom. Sir, we come showroom only for better servicing and we believed on authorised service center but i am not satisfied their attitude. Please take necessary action for better service to your custemers.
Thanking you.
Jagdish rao
Sukma, chhattisgarh

Customer name : Sanjeet Kumar

Car model : Creta SX 1.6L White

Dealer Showroom details : Orion Hyundai, Gurugram(HR)

Purchased Date: 30/12/2015

CASE I: On first checkup of car after 1000km, I raised the concern about clutch noise and stiffness. This issue was not resolved completely only noise was removed, but the stiffness of the clutch remained the same.

CASE II : After 10000km when I gave my car for service, I have raised the same concern again, which got resolved only for approx 500km, after this again the same issue of noise and stiffness appeared.

CASE III : We contacted number of times the customer care and there service center personal visit, they ignored the issue by saying that its just my allusion and nothing else.

CASE IV : On second service 21000km, the issue was raised again, which they temporarily resolved by some blading clutch which again appear after approx 3000km.

Case V : After raising concern number of times, again on third service 31000km(approx), I raised the same concern, they said they will take care of it and will find a permanent solution to this.They again did some blading on clutch, with an assurance that now clutch will not have problem, and if it exist then we will look into this.

CASE VI : After 1500km(approx) when I raised the concern, they said that the clutch of the car is completely damaged and they will charge minimum Rs6000 and maximum Rs 18000.

Due to this clutch issue, I also met with an accident because of jumping of clutch and my front bumper side got damaged.

Two of your employees Pardeep Kumar(Manager) and Kuldeep Sharma(Service Adviser) whom I contacted more than 10-15 times within 2 days didn't entertained my calls.

Today when I visited the service center they replied very rudely and said that they are not responsible for all this issue and this will be resolved only if I will pay the amount and even said I can raise the concern to anyone, they will see how this get sorted.

I have renewed the car insurance from aditya hyundai through bharati axa gic ltd.. Just few days back i have done the renew of insurance in aditya hyundai. When we are calling to ask for insurance certificate send through mail.. One lady in aditya hyundai is not responding the call. Because they have sent one pic of this certificate which is not visible and i am requesting to scan and send the certificate through mail so that it can be visible.. Tomorrow i am going to hyderabad on the way to hyderabad insurance certificate is mandatory...

Your Dealer SPS Hyundai, Tiruvallur - 602002, holding my money Rs.45, 000/- after car booking cancellation due to their bad management and continuous failure of commitments (false commitments). Not returning my money.
I escalated this issue to regional office, tamil nadu, Ms. Avanti Nishant also supporting your dealer only. Kindly return my money at the earliest by NEFT / RTGS mode.

Am getting a milage of abt 7 to 9km per litter and am registering complaints to various authorities so pls resolve my problem hope u can resolve am having all printed parers showing the milage issue pothens hyundai asked me to go to the delaer from? Whch i have bought the car i had took my car about 8to 9times to the service center still the problem is not resolved hope you can find a solution

I went lucky hyundai showroom vijayawada on 16/05/2017 night 8:30pm and given advance 5000/- cash with out finalizing model and color and they have not given any cash receipt and they didn't told that this money will not come back. Unfortunately drop to go for vehicle and planning invest on site (Place) same night. Same i informed to hyundai executive next day morning 17/05/2017 at 10am. Now my 5000/- they are not giving back. How can i proceed for this issue. Please help me. How will take my money with out serving any thing on me. I called them no. Of times but no use.

My name is Basil.1 year back I took a car (i20)form Hyundai popular Muvattupuzha branch.and a few days back I also refer my brother for taking car from Hyundai showroom, at that time popular executives says that you will get referel benefits of rupees 3000 petrol voucher, and my brother took grand I 10 from Hyundai popular muvattupuzha.after the sale none of your executive didn't pick my call and didn't give that petrol voucher.i dont know why your employees doing like that.such a poor survice given by popular Hyundai muvattupuzha branch. Am using I 20 and I have a very bad experience with your service department .few months back l already registered a complaint against muvattupuzha popular Hyundai for replacing my original parts.this is the second time i will get a bad experience from popular muvattupuzha.so plz do the corrective action. Other wise no one will refer muvattupuzha popular hyndai for purchasing a car, actually these employees are distorting the reputation of hyundai, am very sad to say like that.plz do the needfull

On saturday 13 may 2017 i had given my (Hyundai xcent) car to shrishti hyundai service centre dewas mp for 3rd general servicing. On 16th may 2017 i have gone to pick my car and when i reached there i saw my car's wind shield was broken and when i told them about broken glass. So they are accepting that glass was broken in there undertaking they assume. But they are not changing it by their own. They told us to make it change by insurance claim. But why should i change it by insurance claim they have to change it by their own because glass is broken by their mistake. So it’s my humble request to make it change by them

I had purchased a brand New Verna Automatic SX Petrol and got delivery on the 22nd of April 2017! On the 12th of May I noticed that the car was no picking up when I pressed the accelerator and when I shifted the car to Triptronic the gear was stuck in 3rd gear and not changing down or up. I immediately called the Helpline and they sent a Flat Bed Tow truck complaint X[protected]IND. I informed the Tow truck driver to send the car to Alcon Hyundai...

Sir i have purchased i10 grand asta in kun hyundai in anna nagar chennai, from the day i purchased till now four times i had serviced only in kun hyundai ambattur and once they said they getting ac complaint many i10 grand and they took my vehicle did some service n gave inspite of that the ac complaint not solved and from the last Service my engine consuming much engine oil and emitting much smoke this is happening only from last service and i called service centre n complained and till now i didnt get any call from centre please look in to the service part. espicallly Ac in i10 grand is worst.

Sir, this is to inform, you about my grieved situation of how I am facing harassment from your reputed company for over 7 months, I have demanded for bribe and being profiled a gained and again by still not getting my car back after the maintained I was assured. I
I fear to say water a bad mouth publicity will I be now since this is the worst hospitality I have ever faced.
Sir I, etc an fatal accident in November by my hyundai eon UK07BS5465, since then the car is parked at the service station and is yet not in a maintained condition. Rather it is as bad as it awash on day one. I feel defamed that why the help did I purchase a car from hyundai n take there insurance policy. The people at the service station abuse us, ask us for bribe, and blackmail us for removing g it's genuine parts also. Sir I am a government employee and it is very surprising for me that still we are facing such problems, Sir I am a middle class govt. EMPLOYEE AND UNDERSTANDING THAT I CAN TAKE MY GRIVENSACE TO PMO UNIT, HENCE KINDLY LOOK INTO MY MATTER ASAP.
YOURS ARRIVED
MANJU GANGOLI

I have 2008 model of i10 era. The steering of the car was working properly but now days it is creating problem. Sometimes the steering becomes hard an sometimes it again stars working properly.
I visited the hyundai service centre but they said that the EPS system is not working and need to be replaced with a new one. The cost of new system is
Rs 8000, that is also not available right now. I have seen many cars which are being driven roughly but such kind of problem is not faced by anyone. Hundai is cheating with its customers.

I gave my I10 for service in LRN Hyundai, Salem. Service was okay and CRM from the front desk is very poor. I waited for more than 1 hour to just receive the bill. And they did not even communicate what's happening. When I asked they just blabbered and continued doing their work. Severely dissatisfied with the behavior of these personnel. This is my 3rd visit to this centre and I got poor experience​ every time.

Hello Hyundai
We booked a creta sx+ on 28 April with Godawari motors pvt. ltd. Ludhiana Punjab. The company promised to deliver the car in 10 days but it's more thn 10 days now n they are not responding regarding the same. Please revert us back. This is really unfair on the base of company reputation. We sold our old car ertiga according to the date given by the company. I m attaching the copy of receipt of booking date.

I have hyundai i20 sports registration number dl 10 cs 3266 i submitted my car around 10 days for insurance claim and for service... The service advisor akash singh doesn't provide any information regarding service and when i call him he behaves very rashly and rudely. He said i cnt talk right now while working hours. He doesn't checked my car or take any trial also. Due to delay and misbehaviour im suffering financially and mentally. Plz look aftr my complaint and solve this problem as soon as possible.

Copy to:
Hyundai customer care
Consumer court
Deep hyundai mundka customer care

Sincerely
Vishnu gupta
[protected]

I have santro with registration no as dl 3c bq 5137. I bought it in 2013 and since then i have done almost all services with rama hyundai, vasant kunj. Today i was driving from chattarpur to vasant kunj and suddenly my car started shaking and missing. I went to rama hyundai at 9:20 am and someone assisted me. I informed the person about my issue and he opened a jobcard for the same and assigned a mechanic. I went inside with the mechanic to know the problem, he opened the engine and checked some swiches where he found that one of the switch was loose so he pushed it tightly and it worked, we took the test drive. Now the person asked me to pay rs 518 for this small thing. I tried to make him understand that the mechanic just tighten the switch and it worked but still he asked me to pay rs 518, i denied to pay the amount as it was not worthful. The person got angry and said that "koi baat nai hum agli baar dekh lenge jab service karwane aaoge". Now what does that mean. Any how, this was a very cheap and unaccepted behaviour of that person. Now i would never recommend anyone for this service center and will try to educate other people for such incidents in rama hyundai. Hope the owner of the rama hyundai read this and try to improve his services and staff behaviour.

Got my car no; DL4CAQ5423 WITH 0 Deperication Policy of TATA AIG at Hans HYUNDAI, A-57 Naraina Ind. Area-1 ND, Workshop on 05/04/17 for body shop & servicing & shocked to see over billing & double claim filed, &still i was insisted to pay Rs 8000/- + Rs 7250/- Total Rs.15250/- for bodyshop &
servicing resp. & had even very bad respose from the Manager Mr. Alok Being so senior person he over looked all problems & sit quitly without looking into the matter o foverbilling, missing parts & non effective working of A/c.
I personally felt Ashamed of having relation with This workshop for past 12 precious years initially from Moti Nagar & then Naraina. I Personnally felt like i am forced to pay the over bill, that too with compromised & ineffecient servicing or better to say felt Extorted of my hard earned money.
At Naraina I contributed more than 30 customer from my Circle but all of them are shocked to hear from my present Experiance.

Hi i am vasanti dinesh dedhia from mumbai i had completed 1st year of my car and i haved renewed car insurance at hundai showroom at thane modi hundai they had given me amount of 13617.
And after few days i have got letter from bharti axi u have to pay 20% more amount

Plz call me [protected] i will not pay any money more other wise i will complaint to consumer court

I gave my car Hyundai scent model 2015 car number is hr01AL 4396 to kaushalaya Hyundai dated 24th April 2017 and they promised to deliver the same within 7 to 10 days. But I called them on 30th April that is 6 days after I gave car they said ki we have still not oreder the parts required for your car means 5 days wasted for order only. Then Thursday that is 04 th may they said recieved your parts and the work is only of 2-3 days we will deliver the same max by Monday that is today 08th may 2017. In the morning I called they said some of the parts we are still waiting let us see when will it arrive and when we will receive and then afterwards we can tell when we can deliver your car. They said parts hai hi nahl available company mei bhi. Dear team @ Hyundai this is the height of irresponsibility on the part of representative of Hyundai and this only give a black spot on Hyundai name that such a big organisation don't even have parts in company and they can't even arrange from any of the agencies around their catchment. If I won't get the car delivery by today or.max tomorrow I will file a consumer case also and forget about that even I will negative pubilicyty of Hyundai cars coz I have helped to.sold innumerable num of cars for Hyundai as I m branch manager in hdfc bank and we recommend Hyundai always while giving loans to the customers but now onlwarda I will never ever recommend Hyundai cara if I will not be satisfied