Hyundai Motor India Complaints & Reviews

I have Grand I10 sportz diesel brought last year. Car engine is making abnormal noise and when i visit service centre for this problem I observed its air filer assy mounting is also broken. Which was a big surprise for me. My car serviced at service centre only at ambala cantt. Also its mounting tried to fix with fevi quick.
For car noise service centre techanician replied - sir thoda adjust to karna padta hai. They also not have any DB meter to measure cabin noise. Misleading me by saying-- sab car mai hai itni noise, or agar hai to kaya kar sakte hai.

My car no. is HR01AN9743.
Mob. [protected]
Plz. help me to solve my both problem.

I have purchased Eon Era+ from Sanjay Hyundai but while selling they told me that the car is manufactured in Dec 2016 but actually while taking delivery I come to know that it is manufactured in Feb 2016. It was 100% betrayal with me so I have not taken delivery. Also the showroom completed rto formalities without telling me any chassis no.etc. Please let me know the formalities to be completed before going ahead. I will file complaint with customer grievances tomorrow. Kindly let me know process to be followed.

Hi,

I believe the decision of buying a Hyundai has been the worst one.

Car : Hyundai Creta
Reg No. : HR24W 4455

I met with an accident near Najafgarh Haryana Border on 4-May-2017 in the morning and the car was towed to Deep Hyundai Nangli on same date. Today on 27-May we received a curtain raiser when on asked to pickup our repaired car we receive the shocks which were unheard in today’s competitive times. Attached are the pictures for your review.

1. The hinge pillar is misaligned so the service team inserted a wooden block, some putty and fixed the door as if it’s a toy car and not creta worth 15 lakhs.. we are wondering if New India surveyor named Saneev Khanna whom we called well in advance to have a look at the car simply denied saying it is no more his responsibility to come there again.
2. The glove box is misaligned but to the deep Hyundai staff this 3cm will not hamper my car usability and I should accept it.
3. The left side door after repair have a 2cm opening as shown in picture and again to deep Hyundai they cannot correct it as they do not have surveyor’s approval and The New India assurance’s approval for same.. we are wondering what did they charge you all the money for??
4. Here is the icing on the cake, the deep Hyundai people wanted to deliver the car the new rim and tyre changed in insurance as two separate units and they asked us to get the tyre matched to the rim outside since they do not have machine for it.. imagine the odasity of a service center.
We need a solution as the car has been left back at the service center.

Regards
Kapil Jindal
[protected]

I have problem with kundan hyundai service centre, pimpri-pune .they have taken almost 15days to repair sunroof.before that they took more then 1month only to repair sunroof but problem was occured within 2 days. On trail day same problem was occured. They told me they have order new part for sunroof on top prioirty basis but it took almost 15days.kindly look into matter .
Thanku.

Hello sir
My i20 active accidentle repair going mb Hyundai Gorakhpur last 23 November 2016 the car are not delivered right the car no. Up53bz2596 owner name Sanju Devi
Plz eaxplane me why your service are too lazy the caustmer are fool am asking u har bar eak date 10 days 20 days am buying 7 Hyundai cars 25 car booked in Hyundai am canceled all booked car in two days

Hi hyndai team,

Myself (Sundara bharathi) working in alcatel-lucent (A nokia corporation company) booked a creta 1.6 sx (0) crdi white colored vehicle in kun hyundai anna salai branch (Pfa the official quote provided for the processing) through leasing company clix on 05/05/2017. Sales contact point for me was mr. D. V. Bharath kumar ([protected]). I was very particular about the latest model which is known to the sales person. During the booking he promised that the model of vehicle will be either one or 2 month older.

Yesterday (25/05/2017) i got a call from kun hyundai for taking the delivery of the vehicle. At the time of taking delivery, i noticed (Through the information in the delivery challan) the month of vehicle manufacturing mentioned as feb 2017. On confronting with kun hyndai’s sales team (Anna salai branch contact person mr. Bharath kumar), he assured me that this is the latest version of the vehicle with all the latest features & assured that the difference is the usual norm. Based on the assurance i took the delivery of the vehicle around yesterday (25/05/2017) 17h30 ist.

By today, on checking the feature set of the vehicle i was taken by surprise that many features assured (Referring to the product broucher given by mr. Bharath) are missing in the vehicle. I immediately took this issue to the notice of kun hyundai sales person (Mr. Bharath kumar) & sales head (Mr. Sudharsan). Initial communications from the kun team was pointing to the need of sw upgrade but finally they could agree to the point that the vehicle delivered to me was not the latest version & all the features mentioned in the broucher are only available in the latest (05/2017) model. This is really a big cheating & a shocking news for me. On the other hand, people from kun are still trying to convince me that this is the latest (Which is not the case). On the other hand, through my contacts circle (Who booked the creta at the same time of mine) & my checks with other agents (Ex. Express hyundai), i realized that i should have been given latest version.

I was told my mr. Bharath that an order was placed in the 2nd week of may exclusively for me & was informed by 3rd week of may that they received the vehicle for the same booking. If the above statements are true i am wondering how come a new booking which was made exclusively for me would have version of feb’17 linked. Atleast i couldn’t follow.

So i understand that i/we (As company) have been cheated by kun hyndai’s team of anna salai branch in terms of delivering a older model iso the latest one.

I also talked to the relationship manager ms. Archana ([protected]) referring to the compliant i launched through your customer care (Ref :[protected]. I am sorry to say that this person is not at all fit for the customer service team & i am wondering your stand for giving such a position. Summary of ms. Archan’s view is that she asked us to refer a statement in the broucher with terms & condition mentioning that any feature set is subject to change at any moment in time. Come on, this is not at all the point of discussion!!!

I haven’t driven the vehicle more than 20kms apart from taking the delivery from kun’s office to my home.

In acknowledgement with sales person (Mr. Sudharsan) i took the vehicle back to kun’s anna salai brach & returned the vehicle. You won’t believe the pain that i gone through (/going through) to get an acknowledgement of receiving the vehicle. Unfortunately i have been refused to give an acknowledgement ☹. After a big struggle, i was asked to write a reason for written by myself in a white paper. Kun’s another sales person who received the vehicle (Mr. Manikandan. K –[protected] people didn’t even having guts to share their mobile number!!. None of the so called responsible were ready to even face me) singed as a proof of receiving the vehicle (Pfa the reference). So along with the vehicle all other given items (Original keys, invoice, insurance, all manuals…etc) are handed back to you in the same condition that i received in less than 24hrs of time ☹.

Staring from the promises to the professionalism aspect i have learned a lot the way hyundai operates & deals with the customers. That to in one day of my dealing (Believe me this is my ever first car with hyundai)!!!

The payments were made, registrations were done, delivery was accepted. I am aware of all these things happened. I just believed the word of the sales team (Which is the one & only mistake i did) & i should haven’t accepted the delivery rather. But the question remains unanswered on why i was given a older version vehicle wherein every other delivery is done with latest model. Kun’s sales head could also acknowledge me that fact that his team did delivered the latest version (05/17) vehicles for the people who booked even after me (I have the audio recorded of all my conversions please feel free to let me know incase if you don’t trust me! & i will be happy to assist to know your own people’s real face).

From myside, i haven’t done any mistakes (Probably except the fact that have chosen hyundai).

My stand point is very much clear, i have been cheated with promises after promises & given a older vehicle. I am not there to clean your inventories that too after paying so much. Please ensure that i am given the latest model (05/2017) that contains all the features promised & also the appropriate penalties are taken care of the unnecessary mental stress i/we going through. Hopefully these useless folks are taken care in the interest of saving one more victim like me.

I am reachable in my mobile (+91 [protected]).

Treat this matter as an urgent case & looking forward a justice & a new version (05/2017) vehicle as promised.

Best regards,

Sundar

Dear Sir/Madam

I am an old customer of Hundai previously I was using Hundai I10 from 2010 and on[protected] I purchased Creta which was my dream car. Unfortunately I realised the cheating approach of Libra Hundai from very first day on 3rd March 2017. And then I concluded that such cheating approach is their normal behaviour by which most of the customer are suffering which majority of them don't raise their complain against the dealer, as they think they may be harassed in many other way if they lodge their complain against them.

1. I received my CRETA Car on 3rd March 2017 and i was delighted with my new SUV. But just after going only 300 meters the engine was switch offed. I was suddenly puzzled and get upset in this situation and then I called to sales person. Within 15 minute they came at the place and said that the tank may be empty, and they brought petrol I think it may by 1.5 L, any how they put the fuel into the tank and then I could start the SUV.
Then I realised that they had delivered the vehicle empty tank that is why such awkward situation created. 2nd thing I find that petrol pump is situated just in front of the showroom that is why they usually don't give 5 litres petrol which is prescribed by the Hundai.

2. Showroom called me for 1st service as it was due after 3rd May. I deliver the vehicle to showroom on 18.05.17. Due to my office my sow was present at the time of servicing. At evening he reported that they conducted only body wash but they don't lift the vehicle and it was not washed in bottom area. When I enquired about this then they said that there was some problem in lifting machine.
I realised that my son was not aware about the complete servicing process that is why he don't ask any thing about this incomplete service. I think that many of person don't aware about the complete servicing process, they usually cheat them by incomplete servicing of vehicle.

3. There was a very minor scratch on the left door, I asked them for touch up since your sales person was assuring that it very minor and it will not be visible after slight touch up. When I enquired about this touch up work they said it will by charged Rs 4500/-. I was shocked and realised that they are charging unreasonable high for such minor work. Their way of talking was very arrogant and signalling very clearly that there is no any alternate, i will have to pay if you want to get your job done at Hundai workshop. I realised that they compel their customers to get their work done outside from Hundai workshop.

All the three events had happened with me, which was painful since like thousands of Hundai customer I am also an old customer and emotionally attached with the Hundai.

I think Hundai will take some corrective measures so that such cheating and exploitation approach of staffs toward customer could be reduced.

Ram Naresh Sahani

[protected]
[protected]

Sir,
I am writting this complaint with very depth of my heart. I am feeling so ashamed for opting Hyundai brand. Since the stage of purchase of vehicle. I had a complaint regarding driving in night oppsite vehicle light scattering in windshield. As a result, so many times i escaped from fatal accident.since last one month my vehicle is kept for quality of windshield at Aldiam Motors, Makarpura, Vadodara. And since begining Aldiam Motor service station and customer care lingering the issue.even your representative also intervene on 13 May 2017. and assured me for rectification. On completion of one month at Aldiam Motors, customer care, Ms prutha, also helpless, but they does not show it to customer, she simply replied that i can escalate you complaint. Company can change your wind shield with new one. And they replaced with new one, I am not interested in new one.since quality of new windshield is also same. They are unable to solve the issue, and my complaint is pending. I am stil in pathatic condition.

Dear Hyundai
Good day
Myself Sunil Kumar Azad from Hazaribagh, Jharkhand. I purchased my Hyundai Verna car in 2013. Car performance was good but after first servicing of my Verna car, it's performance gone down due to unskilled Technician and carelessness of car servicing head incharge.
From last 12days again I am suffering due to unavailable of good service technician and unavailable of Verna spare parts.
I purchased Hyundai car due to servicing available in home town but now feeling cheated due to all this problem and hope all other customers going under all this problem.
I hope if servicing of om sai Hyundai car servicing center not improved then sure the day will come, no one will be interested in Hyundai car due to servicing problem.
I hope you will understand the problem of your valuable customer and you will do needful.

Your customer
Sybil Kumar Azad

I beg to differ to your claim.

Although there is a minute scratch on the bumper, it should never in any case make any damage to the headlight of the vehicle as there was no impact on the bumper at that time. Besides, the scratch is almost a month old and if it had damaged the headlight by any means should’ve been noticed during that time itself. It shouldn’t take a month to show. I don’t this that this is caused due to the incident which caused the scratch.

I urge you to look into it again and pass this claim under warranty. Anticipating a positive response on this.

Thanks and Regards,

Kunal

[protected]
[protected]

I have a verna f/l, crdi s (O) 1.6 hyundai car purchased from m/s bhakra hyundai ropar, model 2015. On 12.05.2017,, regd # pb 12 z 0766, engine # d4fbfm 325064 & chasis # malcu41ulfm199315d. While i was going to my native place in himachal on 12/05/2017, suddenly on the way the brake pad started giving noice during braking. I stopped the car & checked for any physical damage or looseness. Having noticed nothing, i continued my journey, limiting my speed so that i use minimum braking & reached by 10.00 pm in the night at my destination. I checked the brake disc the following day & found that the pad is rubbing the brake disc. Two days in between my car remained parked at my native place. I managed to come back to ropar from my native place on 15/05/2017 by slowing down the speed so that i use minimum braking. After reaching ropar i immediately sent the car through my friend to m/s bhakra service station ropar & made them simultaneously phone call that i suspect problem in front wheel driver side & pl check it carefully. They opened up & told me that the pad is completely worn & you need to change the pad set as well brake disc. With the brake pad. I told them that the car has run only for 21000 km's & the brake pad should not wear so early. Pat came reply that may be use frequent brake so it has work out. I told the guy that this is my 17th year & 3rd car that i am driving & there is nothing sort of frequent use of braking. The guy did not listen & insisted on changing the pad set as well as brake disc. I asked my friend to bring back the old brake pads & disc.
I checked the brake pad set. Surprisingly one pad out of the set of two has completely worn out & the other one is like new one clearly showing that the brake pad fitting had not been right & one of the pad had made more contact that the other one.
Now this was my third free service in which i end up paying rs 6000/-, rs 2180/- more than i have to pay for brake pad & disc. My complaint is -
Why the brake pad setting was jot checked in the last two services of my car, despite the fact that i had brought to their notice that the car makes noice when the brake is applied. What for they go for on road trial after the service? Pl note i had also faced the problem in the front left shocker in this car which used to make a noice on road turns & have to give number of trials to the technicians of this show room to convince them. Ultimately i have to make an audio clip to convince them.

Dear sir, when i purchased this car, i was told & was also widely publicized that this car is best having matchless mileage (`24.0 km/l) and gives trouble free ride. But i never got even 19 km/l even on long drive in economy range of speed. Moreover the story of troubles i faced & mentioned above are enough to believe whether one should go for hyundai cars or not. Believe me, i will never recommend to anyone in my family & friend circle. On top of it, the behavior of authorized service station is not fair, trustworthy & customer friendly as they simply do not listen to the grievances of customers. The bill of last service is attached. Also attached photos brake pads set & brake disc clearly showing uneven wear.

I expect the higher management of hyundai india to take note of my complaint & compensate me suitably for deficiency in service as well premature failure of parts.

Rgds, b s rana, owner of above said car

Myself nirav jagani. Having hyundai i10 cng car no: mh 02 ds 3076 in november 2014. My contact no: [protected]/[protected].

We had brought i10 cng in 2014 and we have not recieved the rc book till the date. We visited several times to modi hyundai showroom and also in rto ( dahisar ). In dahisar rto they told me to andheri rto and in andheri rto they said me to go dahisar rto. We raise a complaint to modi hyundai showroom ( malad west ) and also given 300/- rs cash to mr.Vivek for process of rto to dahisar. No one is giving me proper responce so i launch the complaint.

So i request see to this matter and arrange the rc book for the same asap.

To hyundai motors
This issue was from the date of purchase of vehicle. The welding is made under my vehicle silencer, from the manufacturer. All joints are got rusted in silencer. Not even a month passed it got rusted. The under body paint is not done.
Pls make sure that it's company defect i want this to be rectified as soon as possible. And default horn is not working proper.
Contact [protected]

Bought above mention car from ci hyundai jangirabad bhopal,
Was happy to see average shown on car meter that was 20-21 km per lt.
But by habit i always get the petrol tank full and take the average of the vehicle... Too my surprise the average came out to be 11 km/lt. After that send te vehicle for first service and the average reduced to 10 km/lt. That to when driven on eco mode
Asked service showroom than got the reply that this is normal average and will little improve only after service on 10, 000 km when oil etc will be changed...
I am unable to digest any relation between change in oil and average...
Anyway i am not satisfied with average... The sales people have quoted 17- 19 km/lt average, and that should i get...
Pl. Do needful asap.

Dear sir i brought i car hydai vt/vt xcent safdarganj show room near shayam chauk effco gurgaon manu shrivastav i s sales executive gm & promised me that paper will be deliver with in months. Paper yet not completed,
Delivered date of 16/04/17
And now is 25/5/17.
I brought this car for transport purpose and driver's also waiting for same. I cant able to pay emi & drivers salary.
I am unhappy with hydai team.
I won't prefers to any my relative, very poor services.
Please do the needful at earliest.

Thanks & regards
Abhishek pandey
Mob-[protected]
E-id [protected]@hotmail.com
Itc hotel ltd

I gave my brand new elite i20 for the first service at talwar hyundai sanatnagar. There were small scratches on the front bumper of my car so i asked him what to do he said that u have to get it painted and the cost was 1800rps. I agreed to that and i asked the delivery of the car the same day but the agent said sir the service will be done today itself but i can't deliver u today as there is a little paint job to do. I agreed. The next day when i called the agent and asked whether the car is ready and the agent was wondering and he began questioning me when did u give the car.. I patiently said once check ur documents and then he checked and said oh yes sir u gave the car.
But the thing which shocked me was that he said the paint job is not yet over but the service is done. I got really angry and said do u have any sense of responsibility! He said sorry sir i can give u the vehicle today itself, i said take ur own time but i need the car perfect. He said yes it will be done.
The next day when i went to the service center the scratches on the front bumper were gone but when i checked out the rear a big scratch at the rear bumper was found.
When i asked that agent about this he said sir it might be present when u gave us. I really got angry and went into argument with him and i finally said i don't know what u will do but i want the scratch to be vanished, the agent said sir i will do touchups sir, i said it is not my fault u must paint that region and no touchups. He said no sir i cannot do that. I talked with the service manager and he asked argued with the agent regarding this. Then he agreed that he would paint that region and ht would deliver the vehicle tomorrow.

From now on i will never make a mistake to give my vehicle to them. This was a very worst experience.
Didn't expect it from talwar hyundai.

Hi,

Greetings for the day !!

This is to just inform you that today i visit in your Hyundai Showroom (Northern Motors Pvt Ltd.) for Servicing my car Hyundai Grand i10 Registration No. ( PB-10-FV -6025). and i am very glad to inform you that is my worst experience with Hundai Service Center. Some of the issues i faced there in time of servicing of my car.

1 . Fog Light Bulb and Plug got Missing :- I got Fog light Bulb and plug missing after handover the car. when i asked for Bulb and plug your Service Executive state there is no plug and bulb inside of Fog Light. and after 5 min. of my asking and not getting him service boy who had done service of my car state there is no bulb but there is only a plug inside of fog light and he remove the plug from car.Please suggest how i believe there is no bulb if there is no way for Plug missing. here pic attached for plug which i got from your Service executive after Servicing which he had removed from inside.

2. Washing and Vacuum in Car :- Here Some pics attached of Washing and vacuum done after servicing done of car. please check and rectify is it clean or not ? Waiting for your answer.

3. Refuse to Give Survey Form :- After there incident when i asked for the Survey form your Executive Refuse that there is no any Survey form in Company. You got only call for Your Survey. I think it is mandatory of Survey form in Service Station.

Note : - Waiting for response from your side and believe to response on urgent basis. Here all pics were attached for the reference.

Respect Sir/Mam

I m Ramesh Chand Jain from Merta road District-nagaur (Rajasthan) . Your company salesmen (Firoz ) came to my office for selling your company car and we told him that, "we can purchase your company car against the exchange of my Ford Ecosports car, then he agreed with us and we both final the exchange price of my Ecosports car at 5.20lakhs and he agreed with us, then salesman and me visited your company showroom on 17May2017 at NAGAUR (Rajasthan), we booked Hyundai creta and had final deal with 5lakh after test drive of my car and re-check of my car at showroom, after that they promise me to give car delivery on 20may2017 . Then I completed all the documentation for booking and taken loan from HDFC Bank and loan has been approved, on 23may morning, I called them, and showroom M.D. Refuse to give Delivery of Creta car because o[censored]nexpected reasons, finally on same day, they gave us creta but price of eco sports car is considered only 4.30lakhs, then I had to take delivery of car because I had already taken loan from bank and done all the documentation

And please solve that matter as soon as possible,

Nagaur Hyundai done cheating and fraud with us, and we can't tolerate that any more, so kindly as soon as possible solve this matter

Mobile number -[protected]
Email id:- [protected]@gmail.com
Address:- Merta road, District- Nagaur (Rajasthan)

Sir/ madam; It is submitted that I have purchased a new Verna 1.6, VT VT Petrol on 27 April from MGF Hundai at W .Island Kochi.
First of all with great difficulty the car was handed over to me at 11`:00 PM with incomplete works.
There were number of hassles in terms of falsifying the quotes since I am being a CSD customer.

DRL - was unable to fix & connect by the electrician
3M Polishing.. not done, even simple polishing also was not done.
For the above 2 short falls technicians came to my home next day and done it.
Now I am at GOA, car was taken for first service at 1500 KM, now after servicing it is observed that the UNDER COATING is partially disappeared at the MUDGARDS of Real wheels after washing itself.
Now what to do for this.
Is there any system or agency to take action against these poor performing sales and service reps in your company ?
if available kindly respond to my contact +91 [protected]

Regards
Col Dharma Rajan Vk (Retd)

My vehicle was serviced on 15th May due to break down. Advisor told irrelevant expeses considering it's a matter of break down of the carso I will spend it.
I told him to do complete service . He intentionally did the disalignment of the tyers and told me after 200 km your vahicle Tyre will not work.
After running of approx 100 km due to heavy running of the vehicle I took it for alignment. He said alignment is disturbed.
I want my full money back as it's a cheating. Due to this my vehicle both front Tyre got damaged and financial loss occurred due to this.

Ankur
[protected]