Hyundai Motor India Complaints & Reviews

Dear Sir/Madam

I am an old customer of Hundai previously I was using Hundai I10 from 2010 and on[protected] I purchased Creta which was my dream car. Unfortunately I realised the cheating approach of Libra Hundai from very first day on 3rd March 2017. And then I concluded that such cheating approach is their normal behaviour by which most of the customer are suffering which majority of them don't raise their complain against the dealer, as they think they may be harassed in many other way if they lodge their complain against them.

1. I received my CRETA Car on 3rd March 2017 and i was delighted with my new SUV. But just after going only 300 meters the engine was switch offed. I was suddenly puzzled and get upset in this situation and then I called to sales person. Within 15 minute they came at the place and said that the tank may be empty, and they brought petrol I think it may by 1.5 L, any how they put the fuel into the tank and then I could start the SUV.
Then I realised that they had delivered the vehicle empty tank that is why such awkward situation created. 2nd thing I find that petrol pump is situated just in front of the showroom that is why they usually don't give 5 litres petrol which is prescribed by the Hundai.

2. Showroom called me for 1st service as it was due after 3rd May. I deliver the vehicle to showroom on 18.05.17. Due to my office my sow was present at the time of servicing. At evening he reported that they conducted only body wash but they don't lift the vehicle and it was not washed in bottom area. When I enquired about this then they said that there was some problem in lifting machine.
I realised that my son was not aware about the complete servicing process that is why he don't ask any thing about this incomplete service. I think that many of person don't aware about the complete servicing process, they usually cheat them by incomplete servicing of vehicle.

3. There was a very minor scratch on the left door, I asked them for touch up since your sales person was assuring that it very minor and it will not be visible after slight touch up. When I enquired about this touch up work they said it will by charged Rs 4500/-. I was shocked and realised that they are charging unreasonable high for such minor work. Their way of talking was very arrogant and signalling very clearly that there is no any alternate, i will have to pay if you want to get your job done at Hundai workshop. I realised that they compel their customers to get their work done outside from Hundai workshop.

All the three events had happened with me, which was painful since like thousands of Hundai customer I am also an old customer and emotionally attached with the Hundai.

I think Hundai will take some corrective measures so that such cheating and exploitation approach of staffs toward customer could be reduced.

Ram Naresh Sahani

[protected]
[protected]

Sir,
I am writting this complaint with very depth of my heart. I am feeling so ashamed for opting Hyundai brand. Since the stage of purchase of vehicle. I had a complaint regarding driving in night oppsite vehicle light scattering in windshield. As a result, so many times i escaped from fatal accident.since last one month my vehicle is kept for quality of windshield at Aldiam Motors, Makarpura, Vadodara. And since begining Aldiam Motor service station and customer care lingering the issue.even your representative also intervene on 13 May 2017. and assured me for rectification. On completion of one month at Aldiam Motors, customer care, Ms prutha, also helpless, but they does not show it to customer, she simply replied that i can escalate you complaint. Company can change your wind shield with new one. And they replaced with new one, I am not interested in new one.since quality of new windshield is also same. They are unable to solve the issue, and my complaint is pending. I am stil in pathatic condition.

Dear Hyundai
Good day
Myself Sunil Kumar Azad from Hazaribagh, Jharkhand. I purchased my Hyundai Verna car in 2013. Car performance was good but after first servicing of my Verna car, it's performance gone down due to unskilled Technician and carelessness of car servicing head incharge.
From last 12days again I am suffering due to unavailable of good service technician and unavailable of Verna spare parts.
I purchased Hyundai car due to servicing available in home town but now feeling cheated due to all this problem and hope all other customers going under all this problem.
I hope if servicing of om sai Hyundai car servicing center not improved then sure the day will come, no one will be interested in Hyundai car due to servicing problem.
I hope you will understand the problem of your valuable customer and you will do needful.

Your customer
Sybil Kumar Azad

I beg to differ to your claim.

Although there is a minute scratch on the bumper, it should never in any case make any damage to the headlight of the vehicle as there was no impact on the bumper at that time. Besides, the scratch is almost a month old and if it had damaged the headlight by any means should’ve been noticed during that time itself. It shouldn’t take a month to show. I don’t this that this is caused due to the incident which caused the scratch.

I urge you to look into it again and pass this claim under warranty. Anticipating a positive response on this.

Thanks and Regards,

Kunal

[protected]
[protected]

I have a verna f/l, crdi s (O) 1.6 hyundai car purchased from m/s bhakra hyundai ropar, model 2015. On 12.05.2017,, regd # pb 12 z 0766, engine # d4fbfm 325064 & chasis # malcu41ulfm199315d. While i was going to my native place in himachal on 12/05/2017, suddenly on the way the brake pad started giving noice during braking. I stopped the car & checked for any physical damage or looseness. Having noticed nothing, i continued my journey, limiting my speed so that i use minimum braking & reached by 10.00 pm in the night at my destination. I checked the brake disc the following day & found that the pad is rubbing the brake disc. Two days in between my car remained parked at my native place. I managed to come back to ropar from my native place on 15/05/2017 by slowing down the speed so that i use minimum braking. After reaching ropar i immediately sent the car through my friend to m/s bhakra service station ropar & made them simultaneously phone call that i suspect problem in front wheel driver side & pl check it carefully. They opened up & told me that the pad is completely worn & you need to change the pad set as well brake disc. With the brake pad. I told them that the car has run only for 21000 km's & the brake pad should not wear so early. Pat came reply that may be use frequent brake so it has work out. I told the guy that this is my 17th year & 3rd car that i am driving & there is nothing sort of frequent use of braking. The guy did not listen & insisted on changing the pad set as well as brake disc. I asked my friend to bring back the old brake pads & disc.
I checked the brake pad set. Surprisingly one pad out of the set of two has completely worn out & the other one is like new one clearly showing that the brake pad fitting had not been right & one of the pad had made more contact that the other one.
Now this was my third free service in which i end up paying rs 6000/-, rs 2180/- more than i have to pay for brake pad & disc. My complaint is -
Why the brake pad setting was jot checked in the last two services of my car, despite the fact that i had brought to their notice that the car makes noice when the brake is applied. What for they go for on road trial after the service? Pl note i had also faced the problem in the front left shocker in this car which used to make a noice on road turns & have to give number of trials to the technicians of this show room to convince them. Ultimately i have to make an audio clip to convince them.

Dear sir, when i purchased this car, i was told & was also widely publicized that this car is best having matchless mileage (`24.0 km/l) and gives trouble free ride. But i never got even 19 km/l even on long drive in economy range of speed. Moreover the story of troubles i faced & mentioned above are enough to believe whether one should go for hyundai cars or not. Believe me, i will never recommend to anyone in my family & friend circle. On top of it, the behavior of authorized service station is not fair, trustworthy & customer friendly as they simply do not listen to the grievances of customers. The bill of last service is attached. Also attached photos brake pads set & brake disc clearly showing uneven wear.

I expect the higher management of hyundai india to take note of my complaint & compensate me suitably for deficiency in service as well premature failure of parts.

Rgds, b s rana, owner of above said car

Myself nirav jagani. Having hyundai i10 cng car no: mh 02 ds 3076 in november 2014. My contact no: [protected]/[protected].

We had brought i10 cng in 2014 and we have not recieved the rc book till the date. We visited several times to modi hyundai showroom and also in rto ( dahisar ). In dahisar rto they told me to andheri rto and in andheri rto they said me to go dahisar rto. We raise a complaint to modi hyundai showroom ( malad west ) and also given 300/- rs cash to mr.Vivek for process of rto to dahisar. No one is giving me proper responce so i launch the complaint.

So i request see to this matter and arrange the rc book for the same asap.

To hyundai motors
This issue was from the date of purchase of vehicle. The welding is made under my vehicle silencer, from the manufacturer. All joints are got rusted in silencer. Not even a month passed it got rusted. The under body paint is not done.
Pls make sure that it's company defect i want this to be rectified as soon as possible. And default horn is not working proper.
Contact [protected]

Bought above mention car from ci hyundai jangirabad bhopal,
Was happy to see average shown on car meter that was 20-21 km per lt.
But by habit i always get the petrol tank full and take the average of the vehicle... Too my surprise the average came out to be 11 km/lt. After that send te vehicle for first service and the average reduced to 10 km/lt. That to when driven on eco mode
Asked service showroom than got the reply that this is normal average and will little improve only after service on 10, 000 km when oil etc will be changed...
I am unable to digest any relation between change in oil and average...
Anyway i am not satisfied with average... The sales people have quoted 17- 19 km/lt average, and that should i get...
Pl. Do needful asap.

Dear sir i brought i car hydai vt/vt xcent safdarganj show room near shayam chauk effco gurgaon manu shrivastav i s sales executive gm & promised me that paper will be deliver with in months. Paper yet not completed,
Delivered date of 16/04/17
And now is 25/5/17.
I brought this car for transport purpose and driver's also waiting for same. I cant able to pay emi & drivers salary.
I am unhappy with hydai team.
I won't prefers to any my relative, very poor services.
Please do the needful at earliest.

Thanks & regards
Abhishek pandey
Mob-[protected]
E-id [protected]@hotmail.com
Itc hotel ltd

I gave my brand new elite i20 for the first service at talwar hyundai sanatnagar. There were small scratches on the front bumper of my car so i asked him what to do he said that u have to get it painted and the cost was 1800rps. I agreed to that and i asked the delivery of the car the same day but the agent said sir the service will be done today itself but i can't deliver u today as there is a little paint job to do. I agreed. The next day when i called the agent and asked whether the car is ready and the agent was wondering and he began questioning me when did u give the car.. I patiently said once check ur documents and then he checked and said oh yes sir u gave the car.
But the thing which shocked me was that he said the paint job is not yet over but the service is done. I got really angry and said do u have any sense of responsibility! He said sorry sir i can give u the vehicle today itself, i said take ur own time but i need the car perfect. He said yes it will be done.
The next day when i went to the service center the scratches on the front bumper were gone but when i checked out the rear a big scratch at the rear bumper was found.
When i asked that agent about this he said sir it might be present when u gave us. I really got angry and went into argument with him and i finally said i don't know what u will do but i want the scratch to be vanished, the agent said sir i will do touchups sir, i said it is not my fault u must paint that region and no touchups. He said no sir i cannot do that. I talked with the service manager and he asked argued with the agent regarding this. Then he agreed that he would paint that region and ht would deliver the vehicle tomorrow.

From now on i will never make a mistake to give my vehicle to them. This was a very worst experience.
Didn't expect it from talwar hyundai.

Hi,

Greetings for the day !!

This is to just inform you that today i visit in your Hyundai Showroom (Northern Motors Pvt Ltd.) for Servicing my car Hyundai Grand i10 Registration No. ( PB-10-FV -6025). and i am very glad to inform you that is my worst experience with Hundai Service Center. Some of the issues i faced there in time of servicing of my car.

1 . Fog Light Bulb and Plug got Missing :- I got Fog light Bulb and plug missing after handover the car. when i asked for Bulb and plug your Service Executive state there is no plug and bulb inside of Fog Light. and after 5 min. of my asking and not getting him service boy who had done service of my car state there is no bulb but there is only a plug inside of fog light and he remove the plug from car.Please suggest how i believe there is no bulb if there is no way for Plug missing. here pic attached for plug which i got from your Service executive after Servicing which he had removed from inside.

2. Washing and Vacuum in Car :- Here Some pics attached of Washing and vacuum done after servicing done of car. please check and rectify is it clean or not ? Waiting for your answer.

3. Refuse to Give Survey Form :- After there incident when i asked for the Survey form your Executive Refuse that there is no any Survey form in Company. You got only call for Your Survey. I think it is mandatory of Survey form in Service Station.

Note : - Waiting for response from your side and believe to response on urgent basis. Here all pics were attached for the reference.

Respect Sir/Mam

I m Ramesh Chand Jain from Merta road District-nagaur (Rajasthan) . Your company salesmen (Firoz ) came to my office for selling your company car and we told him that, "we can purchase your company car against the exchange of my Ford Ecosports car, then he agreed with us and we both final the exchange price of my Ecosports car at 5.20lakhs and he agreed with us, then salesman and me visited your company showroom on 17May2017 at NAGAUR (Rajasthan), we booked Hyundai creta and had final deal with 5lakh after test drive of my car and re-check of my car at showroom, after that they promise me to give car delivery on 20may2017 . Then I completed all the documentation for booking and taken loan from HDFC Bank and loan has been approved, on 23may morning, I called them, and showroom M.D. Refuse to give Delivery of Creta car because o[censored]nexpected reasons, finally on same day, they gave us creta but price of eco sports car is considered only 4.30lakhs, then I had to take delivery of car because I had already taken loan from bank and done all the documentation

And please solve that matter as soon as possible,

Nagaur Hyundai done cheating and fraud with us, and we can't tolerate that any more, so kindly as soon as possible solve this matter

Mobile number -[protected]
Email id:- [protected]@gmail.com
Address:- Merta road, District- Nagaur (Rajasthan)

Sir/ madam; It is submitted that I have purchased a new Verna 1.6, VT VT Petrol on 27 April from MGF Hundai at W .Island Kochi.
First of all with great difficulty the car was handed over to me at 11`:00 PM with incomplete works.
There were number of hassles in terms of falsifying the quotes since I am being a CSD customer.

DRL - was unable to fix & connect by the electrician
3M Polishing.. not done, even simple polishing also was not done.
For the above 2 short falls technicians came to my home next day and done it.
Now I am at GOA, car was taken for first service at 1500 KM, now after servicing it is observed that the UNDER COATING is partially disappeared at the MUDGARDS of Real wheels after washing itself.
Now what to do for this.
Is there any system or agency to take action against these poor performing sales and service reps in your company ?
if available kindly respond to my contact +91 [protected]

Regards
Col Dharma Rajan Vk (Retd)

My vehicle was serviced on 15th May due to break down. Advisor told irrelevant expeses considering it's a matter of break down of the carso I will spend it.
I told him to do complete service . He intentionally did the disalignment of the tyers and told me after 200 km your vahicle Tyre will not work.
After running of approx 100 km due to heavy running of the vehicle I took it for alignment. He said alignment is disturbed.
I want my full money back as it's a cheating. Due to this my vehicle both front Tyre got damaged and financial loss occurred due to this.

Ankur
[protected]

I purchased Verna SX 1.6 on May 3, 2017. On May 10, one of my trye got flat, so i when i took out the spare tyre, it was of different make and size.
The four tyres are of Bridgestone Radiu 16 and Spare tyre MRF Radius 15. When i complained this to company, they said since July 1, 2016, it is their policy to give different tyre for spare. Now I have following points to discuss:--
1. How can a company give different tyre as spare, it will make the vehicle unstable, thus compromising with the safety of my life.
2. Nowhere during the sales process i was told that the extra tyre would be of different size, i would have rather paid the differential price.
3. One of my friend brought the same car around 5 months back and he is having all 5 tyres same. I checked some new vehicles also, all 5 were of same size. I have got the photo of my friends car and the new car also.

I had brought this car from Kaushal Hyundai, Matigara, Siliguri . Since then I have been talking to the dealer, call centre and R.O at Kolkata with no response, please let me know what should be my plan of action.

Sir im facing a severe problem with the performance of the tyres of my hyundai creta, now my vehicle coverd 21, 000km, the problem which i face is the chipping of all tyres. I'm facing this problem from 15, 000km onwards, i have informed to the service center namely mgf hyundai palathara changancherry earlier itself. They didnt even give me a favourable reply, they just told me that they mailed to that tyre company (Kumho solus) and they rejected my complaint but they didint showen me the reports of the above given complaint.
For your kind attention, that particular service center offered me 2 mid services of rs:1000. The tyre was not even inspected by the dealer (Mgf hyundai palathara changancherry)
I am in a shock how can a reputed company like hyundai can allow this low quality tyres to the customers. I want to replace my tyres as soon as possible. I am writting this with great hope that you will solve my issue fastly

Thank you
Binson sebastian
[protected]
[protected]

I have 2013 i 20 asta model. Their was problem cooling coil. Coil was not available at ratnagiri. I phoned at satara & information was got that coil was available their at satara. So i went their 3 times but i am not satisfied by the work. My car's dashbord complrtely damage by the workers. After work verious noises are found there in dash. Many crashes are there. Please co op me.

Sir/Madam,

I would like to draw you kind attention toward issues faced with vehicle that was delivered on 14th Dec 2016 by your dealer SAS Hyundai Station Road Lucknow.
Vehicle number: UP-32-GN-7258.

Below is list of problems faced by us while dealing with SAS Hyundai management & the vehicle

Late receipt of Registration certificate for the vehicle : Multiple false promises were made(by Mr. Rajesh) for dates to get the registration certificate for the vehicle. It took a good 1 month to get it out. A big question on the ability, efficiency and competency of your staff.
Trouble faced with installed CNG kit : Weird sound from the installed CNG kit & inability to change fuel mode started top show up. Vehicle was taken to Turning point(which is like service point for fuel related issues) as suggested by SAS Hyundai management. Mr. Vipin & Mr Singh(Manager of Turning point ) failed to fix the issue in one go . It took us 7 visits(yes 7 visits) to get this fixed . This is a shear display of negligence towards job and extremely bad customer service.
Issue claiming the insurance for damage to vehicle during a minor accident : We we asked to pay 50% for the damaged bumper whereas the insurance clause defined a zero depreciation. It took us 1 week to get the repair done. This is like cheating on the face of customer and trying to be-fool them. Mr. Pradeep(Advisor at SAS Transportnagar) had told to pay half the cost of damage .
Trouble faced with Air conditioning of vehicle : We were told that it would cost us 20K+ to get the repair done as the repair requires opening of head of engine along with replacement of bumper & radiator support. Both service staff & Insurance executive denied the claim to insurance at the pretext of no endorsement of CNG on insurance policy . After reaching out to Mr. Sunil Kalra MD of SAS Hyundai, we got the repair done at zero cost. This shows that the the service staff who was an accomplice to insurance executive was trying to trick and cheat the customer by asking us to pay the amount. Mr. Dinesh(senior service staff) was instructed by Mr. Kalra.to get the vehicle repaired. This took us over a week.
Cheating done during replacement of parts : As instructed by Mr. Sunil Kalra, Mr. Dinesh(senior service staff) was supposed to replace the radiator support with a new one. He instead replaced it with a used old old. We discovered it while we were inspecting the vehicle after repair. Mr. Dinesh was attempting to cheat us clearing on this front.
Problem related to vehicle horn : This was fixed after we visited the service station for the 5th time.
With so many problems faced in less that 6 months of purchase, we have been forced to believe that the quality of product is not up to the standards and the firm has compromised on this heavily.

Also the instances where your customer service was put at stake at the cost of personal interest of management simply reflects that there is absolutely nothing in the customer's interest. People just trying to mint quick money by either cheating customer to pay more or procrastinating the fix to the problem.

This was our first experience with Hyundai and it feels grieved to say that its been an extremely sour experience .
We have lost all the faith and trust on all of your management and the product.

This was a commercial vehicle and we have borne heavy losses because of the bad product and service quality .

If the above continues then we would be forced to file a consumer forum petition to safeguard our interests.
There is not even an iota of doubt that we would share this sour experience on social platforms to save other people from getting trapped & tricked by Hyundai.

I request you to kindly look into this issue closely and take corrective measures and actions, if you intent to serve & have long term relationships with your customers.

Thanks
--
Suyash Srivastava
contact:[protected], [protected]

Respected sir,
I have purchased hyundai i 10 car dec.2013. I am fully satisfied my family decision to choice hyundai and we so much believe. Sir, you have established your esteemed hyundai showrooms all over india to provide proper and better service to your beloved custemers. But one of your showroom shivnath hyundai, nayamunda road, jagdalpur, chhattisgarh is not able to fulfil company’s aim. Last days i went above showroom for my i 10 car servicing (Only engine oil change, general check up & airing and washing) and i gave 3 no. At 9.45 am. They give approximate time to delivery at 3 pm. At first they did not give me at time and no airing and washing. My home is 110 km from service center. The main issue is that showrooms one responsible person said to me, you go outside for airing and washing.
If i want to go outside for servicing so why i come to showroom. Sir, we come showroom only for better servicing and we believed on authorised service center but i am not satisfied their attitude. Please take necessary action for better service to your custemers.
Thanking you.
Jagdish rao
Sukma, chhattisgarh

Customer name : Sanjeet Kumar

Car model : Creta SX 1.6L White

Dealer Showroom details : Orion Hyundai, Gurugram(HR)

Purchased Date: 30/12/2015

CASE I: On first checkup of car after 1000km, I raised the concern about clutch noise and stiffness. This issue was not resolved completely only noise was removed, but the stiffness of the clutch remained the same.

CASE II : After 10000km when I gave my car for service, I have raised the same concern again, which got resolved only for approx 500km, after this again the same issue of noise and stiffness appeared.

CASE III : We contacted number of times the customer care and there service center personal visit, they ignored the issue by saying that its just my allusion and nothing else.

CASE IV : On second service 21000km, the issue was raised again, which they temporarily resolved by some blading clutch which again appear after approx 3000km.

Case V : After raising concern number of times, again on third service 31000km(approx), I raised the same concern, they said they will take care of it and will find a permanent solution to this.They again did some blading on clutch, with an assurance that now clutch will not have problem, and if it exist then we will look into this.

CASE VI : After 1500km(approx) when I raised the concern, they said that the clutch of the car is completely damaged and they will charge minimum Rs6000 and maximum Rs 18000.

Due to this clutch issue, I also met with an accident because of jumping of clutch and my front bumper side got damaged.

Two of your employees Pardeep Kumar(Manager) and Kuldeep Sharma(Service Adviser) whom I contacted more than 10-15 times within 2 days didn't entertained my calls.

Today when I visited the service center they replied very rudely and said that they are not responsible for all this issue and this will be resolved only if I will pay the amount and even said I can raise the concern to anyone, they will see how this get sorted.