Hyundai Motor India Complaints & Reviews

Respected madam/ sir,

1. i, am a proud owner of grand i10 asta (o) crdi car, bought in feb 2014, reg no ka22 z2385 and a loyal hyundai customer since many years now. i would like to bring to your notice the injustice meted out to me by one of your service centers at mumbai, with following name and address details: “modi hyundai, chunabhatti, vama complex, jogani industrial estate, v. n. purav marg, sion-chunabhatti (e), mumbai - 400 022; phone:[protected] / 78; [protected] / 02; email: cram. [protected]@modihyundai.com/ crm. [protected]@modihyundai.com”

2. brief summary of the incident:

While i was driving my grand i10 asta (o) crdi car to work on 22 oct 16 at about 0530 hrs, i encountered a wrong sided biker coming onto me at full speed near colaba causeway/ sassoon dock area and to avoid collision, i veered left, hitting a curb and damaging the underside of my car.

I immediately felt it would have done some underbody-damage and stopped the car to check the underside as grand i10 car's ground clearance is low. i could see dark engine oil dripping and since i was in a hurry to report on duty, i took a cab back to my home, gave the car keys and car related essential documents to my wife, asking her to contact modi hyundai service, chunabhatti, mumbai (since a previous relative's car was repaired there) and proceeded to work.

Meanwhile the modi hyundai workshop supervisor had sent a tow van and taken the vehicle to their workshop for damage assessment and further processing. on returning from work, my wife confirmed the above details and showed me a picture she had clicked of the vehicle being towed (picture attached for your perusal).

3. day 2, 23 oct 16, i went to do the paper work and was expecting the insurance surveyor to be present but i was sent back saying surveyor will come on his own and the modi hyundai people will contact us when the survey is done.

Day 3, 24 oct 16 no communication from them or us.

Day 4, 25 oct 16, while i was away on work, my wife was called up by service centre and told that damage survey was done by l&t insurance surveyor and that there was engine damage involved, which wouldn't be covered by insurance. i was out of station and returned home on 28 oct 16.

Day 5, 6, 7 - no further communication from us or them.

Day 8, 29 oct 16, upon going to workshop i found that the engine was removed and floor supervisor told me that engine overhaul is to be done at a cost of rs 40-50 thousand which should be borne by me as insurance will not cover it.

4. i immediately demanded to speak to l&t insurance surveyor as to know what his assessment was, reluctantly they provided me the surveyor's number who told me that he had done external damage assessment only and that engine problem was not told by modi hyundai workshop to the l&t insurance surveyor. i was initially worried about what was happening and requested the surveyor to come over and do a reassessment in my presence, which he declined saying he is proceeding on leave being diwali.

5. i asked the reason for engine damage as i had promptly stopped and parked the car with engine shut off immediately after the impact and was sure that engine had not seized while i was with the car. then i asked him about the towing process followed and showed him the picture that my wife had taken to which he had no explanation.

Today, as i write this, the service centre isn't responding my calls properly and saying that surveyor will come after one week to reassess the damage and my car will be kept there itself, some of the other parts have been ordered and yet to arrive it seems, which i think is a load of lies.

I have attached the insurance, towing pic (a bit unclear, taken incidentally and just by chance by my wife) and damage pictures given by modi hyundai workshop for your perusal.

This has turned out to be a very bad experience with hyundai because of modi hyundai workshop. i plead to you to kindly look into this matter and provide quick solution to this issue.

Regards,

Anup h

Surgeon lieutenant commander

Indian navy

मेरे द्वारा 21 जून 2016 को सनशाइन हुंडई, इंदौर से हुंडई xcent स्पेशल एडिशन ख़रीदा गया, जिसका पेमेंट मेरे द्वारा चेक से दिया गया, मुझे गाडी के रजिस्ट्रेशन के लिए कहा गया कि सर 15-20 दिन में आपके घर आ जायेगा, 15-20 दिन बाद मेरे द्वारा जब शोरूम पर कहा गया कि अभी तक मेरा रजिस्ट्रेशन कार्ड क्यों नहीं आया तो मुझे कहा गया कि सर आपकी गाडी की फाइल हमारे द्वारा गलत एडिशन डिस्क्रिप्शन की डिटेल के कारण rto ऑफिस में रिजेक्ट हो गयी है, हम वापस से फाइल log on करवाकर आपका काम प्रायोरिटी में करवाते है, पिछले 4 महीनो से मुझे 15 दिन का वास्ता दे देकर परेशां किया जा रहा है, आपसे रिक्वेस्ट है मेरी समस्या का निराकरण करे अन्यथा मुझे कुछ कड़ा कदम उठाना पड़ेगा, कार्ड न होने के कारण 2 बार मेरी गाडी का चलन भी बन चूका है जिसके लिए मुझे 1000 का जुर्माना भी लगा है, जिसका भुकतान भी मुझे सनशाइन हुंडई से ही लेना है।।।

I have booked online service of my car creta on 1 nov 2016 and taken appointmnet on 3 nov 2016 at 9 am... I reached at service station..but they are not servicing my car...saying we will deliver ur car at 5 pm...how much time u take to service ka car...what is the use of online booking time slot.. Service center name jsv hyundai vibhuti khand gomti nagar lucknow..

Like many other users. My hyundai creta broke down in the middle of the road in the middle of the night/

I got it towed it to capital hyundai, noida. On inspection, i have been informed that the whole clutch assembly has worn out and plates, cylinder and 2 more parts would have to be replaced.

I was orally informed that the same is not covered under warranty and it would cost is more than 25k for hardly an year old car.

It appears that this is a common problem being faced by creta owners and is because of the poor quality of the clutch parts.

I intend to file a class action complaint in case the same is not resolved without any cost to me.

Dear sir/madam,
I write in reference to my grand i10 bearing registration number hr26 ct 2156 which i purchased on 07.12.2015 from orion hyundai, sector-14, gurgaon. Since the time i have bought this vehicle frequent anomalies in the car have been coming my way. This has been a regular feature.
Recently i faced a problem wherein the car stopped moving at all, as it was late night therefore i had to park the car there itself. Thereafter, the next day the technician from one of the hyundai authorized service center visited the car who was unable to detect the problem.
In the end, we had to get the car towed to safdarjung hyundai, udhyog vihar, where i was informed that the clutch plate of the car was faulty and that the same has been burnt due to a short circuit.
This is a completely absurd situation whereby so many faults are creeping in the car despite the fact that it is only driven10, 000kms which was serviced as recent as 26th october, 2016 at orion hyundai and not even an year old now. Yesterday, i was informed by safdarjung hyundai, udhyog vihar to where the car was towed that i will be charged for various items like replacement of part (S). It is surprising to note that despite having two years warranty and zero dep insurance i am being made to pay such irrational charges without any basis whatsoever.
Therefore, you are requested to waive off any charges levied on me as on date and during the two year period when the warranty is in force.
Thanks & regards,
Poonam pareek

I have taken a rsa from your company in february 2016 and when it was needed i did not get any response from either your customer care team not from your service center dealer.
I am trying to call from 31 october but did not get any response from your team.
I have called on customer care number [protected] but did not get any response and also called on [protected] and from there also i did not get any response. of these numbers are only for showi off then please eradicate t these numbers so that customer didn't get confused.
Still i am waiting for assistance from your team. i have written a mail to your suggestions box but didn't get any response from there also.
My details are ashutosh yewari
G-06 panchmukhi appartment, mig. b, block panki kanpur-208020
Rsa details sr no 080114
Vin - malam51dlcm105337
Vehicle model - i 10
Vehicle registration-up-78cq8020
Dealer code - n3210
Please also terminate my rsa and refund me the amount which i paid for that.
It is really humiliating and disgusting that you don't care fir customer.
If i didn't get any response i will take further action..

Dear sir,

I am aneesh. Ganga. Prasad, i am writing this mail to bring to your notice the problem we are facing because of the poor service centre (Pothens hyundai) in kollam.
I am using hyundai vehicles for the past 12 years, my current vehicle is a fluidic verna 1.6sx (Kl02 an 8). This time i have given my vehicle for periodic service and had a issue with the turbo charger and to replace the tensioner on 12th of october and they claimed to get the turbo repaired it will cost around 15000 and periodic service charge and tensioner cost extra, finally i got the vehicle on 17th of october the periodic service was done tensioner was not replaced as they don't have stock (This is the third time they are giving me the same excuse no stock). The sad part is that on spending rs.25000 bill no complaints were rectified, they charged 15000 for turbo charger repair which started making a whistling noise once i recieved the vehicle, they said this whistling noise will change after two days once the carbon deposits.
The same noise continued from the turbo charger and also the tensioner noise as well, then again i visited your service centre they said my turbo core has to replaced then only this noise will go this will again cost another 13000 and now they have tensioner stock as well. I have again given the vehicle on 27th of october. I have taken the vehicle on 31st of october paying a bill of another rs.20000 (Total bill within 2 weeks rs.45000) again the worst part the tensioner noise is still not rectified and again telling me another story drive for 2 days if it doesn't go bring the vehicle again.

Iam totally irritated because of your worst service if you can help me please do the needful at the earliest. I will think thrice to buy a new hyundai vehicle again.

Regards
Aneesh
[protected]

On 21.03.2016 I bought the above vehicle from Mohan Motors Hyundai .

I have taken it back to Mohan Motors Hyundai Work Shop for hyundai creta music system two times

The fault about which I originally complained is still present but I am now told that you.
As the manufacturers i also complaint to hyundai india many times for prepared to do any further work under warranty.

There may be some confusion between you and the dealer and the company on this point but now I have brought the problem to your attention I look forward to a prompt and effective repair under my warranty.

Regards,
Jay Kumar Manot
MARTIN BURN HOUSE
1, R.N.MUKHERJEE ROAD
ROOM NO:221, 2ND FLOOR
KOLKATA 700 001
PHONE:[protected]
Mobile:91- [protected]
[protected]@manotgroup.com

The air-conditioning system of i20active petrol sxmodel is very poor in daytime and sunny days.
3rd and 2nd gear pick up is very poor and reverse gear system is not doing smoothly.
Another feature is not in my car that is speed sencing door lock and distance to empty
Ac of this car is not working properly
There is no pick up when i gear up 2nd and 3rd gear. engine also getting heat in 10-12 km running

I had booked an Xcent base petrol on 24-8-16 from Pothens Hyundai, Maruthoor, Trivandrum Branch, Kerala. In the brochure, it is written that the model have Airbag, ABS, Central locking, Front power window etc.., but when i received the product, the above mentioned features were missing on our car. I received the xcent car on[protected] after permanent registration through the dealers. Moreover, the executive and dealers had not informed me about this defect. I have already registered the complaint through Hyundai Toll free no: on[protected]service request ID:[protected]. I havent got any satisfactory reply from the company or dealer.
engine no:G4LAGM079312
Chassis no:MALA741CLGM190909*G
Manufacturing date: august 2016

i would suggest that you give us a new car with all the promised features in the brochure otherwise, I would be forced to register a complaint in the consumer court and take required actions.
Hoping to hear a reply as soon as possible.

Lakshmi Hyundai - Sangareddy Branch -Telangana state
The bad attitude of service incharge Mr.Ravichandra .
He is totally irresponsible and has used abusive / vulgar language, when I have approached him to repair my EON vehicle as the brakes got failed on the road while driving, I have asked him to attend / come to workshop, he said he is busy he cannot come and in turn i have lost my patience and shouted at him as we were to have an accident on the road due to brakes failure. I have shouted at him due to his callous attitude. Many times he behaved like that. I have below issues against him :
1) For the past one year or more he is not giving one wheel Rim for which I have paid Rs.1200 and even today it was not handed over to me.
2) He never informs about free camps and he says he lost my contact No.
3) His callous / ignorance towards repair of my vehicle and used abusive and Dirty language against me. Request to look seriously look into the matter please and do the needful

I am having a 2008 model hyundai getz and my problem is rusting of the inside of all the 4 doors, i had made a complaint with the service center and they said that there is no anti rust coating inside of the doors and only because of this the doors are damaged. And finally i send a notice to the company and also to the dealer, but no response from their side and now had filed a complaint before the consumer court.

Binu v v
[protected]

On 27/10/2016 while my Verna CRDI 2009 model car was coming from Thrissur to Mallappally in Kerala, at about 5.00P.M when reached Moovattupuzha all of a sudden smoke started coming out from the exaust and filled inside the cabin.My wife and another lady was inside along with the driver.Immediately the car was stopped and evacuated.The engine could not be stopped in spite of putting off the ignition.The amount of smoke engulfed the car and the area around leading to traffic block.The smoke was dozzed off after a fire engine was summoned and sprayed water.The car was then taken to the Hundai service centre at Moovattupuzha Kerala.After checking it was communicated by the Sevice centre that the Diesel injector had failed.Only 60, 000 K.M were run by the car till now .The servicing was done when 59000 K.M was covered at M G F Hyundai Service centre Changanacherry in September 2016.
I am worried whyt the injector has not given the life expected which is around 1, 50000 K.M.in spite of all scheduled maintenance at the authorised service station.
Please look into this matter urgently which is very serious.The reliability and name of Hyundai is questionable now.I have to get the injector nozzles replaced and I must get the cost refunded by the Company.

Govindan Nair Prakash
Mallappallil House
Pandanad West P.O
Alappuzha Dist
Kerala
Pin 689506
email address : prakash.[protected]@gmail.com

Hyundai cars are very good but they only know selling tactics. Once your car gets damaged or meets an accident, assume you say your car a good bye and would be going to throw it in a dumpyard. The hyundai employs are taught only selling and looting tactics. Their service doesn't deserve even a 0 star rating. A person who is always free is only capable of get his car fixed as the service station is just of name and there is more of a self-service. Firstly you would have to make atleast 20 rounds of their service station. Then bend your hands and knees and then finally have a fight with the employs to make them start their work. You'll get 3 different statuses of your car from 3 different employs and all -heads of some depatment.

My experience was with krishna hyundai, and rest of the hyundai i didnt had any experience.

I have verna fluidic bought 3 years back. Every time i give my car for service i have bad experience either something will be broken or tampered. If i tell them they will deny the same. From begining i felt the car has some gear problem i. E. Getting stuck. Everytime they denied saying everything fine. This time i changed the service center location but this time my steering getting stuck after the service. Even customer care calls if i tell them they don't take any action. This is absolutely frustrating. Note sure what to do even. This is not expected from hyundai. Now i have to spend money to fix this. Already it happened with ac.

Dear sir,
I have a grand 10 car in sudan bought from el barbary in 2014 and it 23500 km in the trip meter. Since i bought it and i have a problem in air conditioner and go to the agency workshop many times without solving the problem. The agency in sudan is el barbary. The problem is while is stopped the air conditioner not working and it works only when car is moving and press fuel clatch. While car is moving and running air conditioner is working good but if you stopped in traffic point airconditioner stop working and got hot air.
Pls. Advise me and how i can fix my car. It still new and walked only 23500km.
Thanks,
Mohamed hassan
Sky factory in sudan
[protected]@partnersce.com
[protected]
What's app :- [protected]

I am a customer of hyundai elite i20 bought from mgf hyundai punnapra (alappuzha, kerala) on last may 2016. i have taken 3rd year or 60000 km extended warranty incurring extra cost in order to keep my i20 in good condition always.

Unfortunately 4 months back when i press the trip key in my steering wheel it breaks due to material failure. when i asked to renew it under warranty in mgf hyundai punnapra they said that it's rejected by chennai hyundai office, even though it's crystal clear that the key cannot break for a reason other than material failure in this case. it is my first bad experience from hyundai.

People like me choose hyundai and go for extended warranty because we believe that you value every penny paid to you by us.

Vehicle number - KA 51 MD 4705, Date of service - 26 October 2016 at Trident Hyundai, Hosur Road, Bangalore

Complaints are as follows:
1. Issues discussed with service advisor, Yugandhar, not rectified (4-5 major issues were missed, and he said that everything was done. The delivery guy also realised that the same issues were not rectified)
2. Vehicle delivered one day late
3. Vehicle not cleaned properly, neither from inside nor on outside
4. Grease stains on the interiors
5. Called service team today, they promised a call back, no one called back

I want your attention and proper service of the car to be done please. I will escalate matter after 2 days if not addressed by then.

Dear sir
My self mahendra mo-[protected] using hundai sentro xing car i purchase [protected] shock absorber rear 2 nos from prince motors at limbdi dist surendra nagar gujrat those parts mrp was rs-1222 and they charge rs 1400 per nos wide invoce nos-969 dt-27oct-16 they also not give me box and talk roodly pls look in to matter and save comp. Image

Dear sir/madam,

I booked an red elite i20 car at himavasini hyundai, hosur in the month of june'16. At the time of delivery (14th july) i noticed the vehicle had a deep scratch mark (Right side panel and bumper joint). It was deep scratch mark and the black surface of bumper was clearly visible. The careless sales representative (Kuppusamy) told that it is a small issue and i really wonder is there any process/system to inspect the vehicle before delivery. They tried to repair it before delivery but it was not possible as the bumper needs to be removed and repainted. So the sales manager and managing director of the showroom promised that the scratch mark would be rectified during the first service. Based on their words i took the delivery of my vehicle. Instead of creating mess in the showroom i compromised and took the delivery

I explained the issue during the first service infront of service advisory and sales manager. They assured to rectify. The service people were so intelligent that they repaired the other scratch mark instead of repairing the complained scratch mark. I was really shocked to see it. I escalated this with the gm service (Pratapan). I told him that i will not take the vehicle till the issue is cleared. He promised me to take the vehicle as there was no parking space in the showroom. Sounds strange but had to hear. He assured me the representative from service will pick the vehicle from home the next working day.

Here starts the funny part. No one turned up the next working day. When i called up the service team, he told the paint was not available to repair :d. For a minute i thought is it showroom or road side shop. Then i told to connect to that gm who assured me, his numbers was switched off and he has left for vacation. I haven't seen such an irresponsible person in my 12 years of experience.

When i tried to escalate the issue another service technician spoke to me and arranged a person to take the car and rectify the issue.

After 3 days i went to take the car from showroom. No one really cares about the customer time. They took their own time to respond and still the issue was not completely rectified. I thought of asking for the bumper replacement itself. But thought no use in speaking to people who don't respect the customer.

I needed this experience as i changed my plan to buy a volkswagen car instead of hyundai.

Thanks a lot hyundai. With this type of customer service and dealerships who will never achieve customer satisfaction inspite of designing and manufacturing good cars.

: (: (: (: (: (: (

Vehicle no: ka51 mj3432

Atlast i thought hyundai customer team will reach me and understand the issue and take corrective action.

Even the hyundai customer sales team ([protected]@hmil.net) didn't respond. I had to call them and remind about my complaint. Then they could not find the complaint itself. I wonder what type of system they have which can't retrieve the complaints. Then i had to forward the same complaint to the regional (Chennai) team ([protected]@hmil.net). The lady assured that the issue has been forwarded to the dealer and i can expect a response within two weeks. After four weeks also there is no response from the hyundai or the dealer.

Email: [protected]@gmail.com