Hyundai Motor India Complaints & Reviews

Mine is Hyundai XCENT No. UP32GH1054 that I purchased 1and half year ago.
At the time of purchasing the car, It's petrol average as declared by Hyundai was 16lpkm which came down to 10-11lpkm soon after a year from its date of redelivery.
I registered my complaint with the local office in this regard.
In response to my complain, they took my car to service center thrice, got it serviced but the problem remaining unresolved till now.
How can a petrol average of HYUNDAI XCENT come down to 10-11 only after a year.
Pls let me know if there's any possibility to get my problem solved.
NEELAM SINGH,
W/o BIRENDRA SINGH,
B-113, Mayur Vihar Colony,
PO; CIMAP, Faridi Nagar,
LUCKNOW UP
[protected]

Dear Sir,
This is to inform you that I have i 20 2012 model MH 48 A 7984 . Recently my cylender Assy clutch release was gone bad. That part was not available in BOISAR. Than I went for Modi Hyundai service center Vasai Raod, Maharastra.
I am very unsatisfied with the amount of work and type of service charges whichthese people charges. During the estimation they have not told me that the Engine tunning charges and periodic maintenance service charges are different. Actually engine tuning should be in periodic maintenance service. They told me the during paid service you take extra care during servicing of the vehicle and see what are the defects?
It means that they can make fool to the innocent customer by telling them the defects of car which is actually not present.
Than what you do in normal regular servicing?
My AC was also working nicely than also they convinced me to change the coolant. I came for the changing of Cylinder assy clutch release and changing of lifter assy tail gate . Total cost of that according to your bill come to Rs. 8000/-. But the extra care of my paid servicing by come to Rs. 18183.25.

With this kind of service experience how a genuine customer will come to Hyundai and recommend the Hyundai brand to his friend circle. Definitely not and ultimately Hyundai will loose the customers.

With best regards
Anoop Kelkar

I had purchased my Hyundai Grand i10 Car from Chandra Hyundai on Jan-2014, till now I have done proper service in same dealer approx. 6 times.
Changed the parts and oils which are not in good condition as per the service advisor (Krishna kumar from Chandra Hyundai). Not even one time I given my car to other dealer for service

My usage:
I drove my car Home to office & office to Home 50 km/per day 5 days in a week. Yearly once 160 km Hill drive. No rash driving.
kept 30 sec ideal after my engine start to avoid turbo related problem.

My Last service is on 62000 km after that now 68000 when I inspect my car with the dealer in Chandra Hyundai- Coimbatore they suspect there is a leakage
In turbo so they wiped out the oil which is already leaked with petrol in intercooler and asked me to come after 400 km to confirm the leakage in turbo. This happens on 16-no-2016.

On 23-Nov-2016 2-person (Krishna kumar(Service advisor of Chandra Hyundai-Coimbatore & Jehu Selvaraj AGM Chandra Hyundai- Coimbatore) inspected my car and confirmed me that the Turbo is having Leakage & need to replace the turbo under chargeable basis and overhaul is not recommend because it is not successful so far.

I did my part by getting regular oil changes and following the recommended maintenance plan. The car didn’t have any major issues at all for the first 62, 000 miles, that all changed after the odometer passed mile 62, 000.

the Turbo charger is not worth for the money and efficient to work at least 100000 km? Even my friends who bought the same car with me Clocked 80, 000 km are not facing this issue.
When I was planning to buy a car everyone suggest to go Maruthi swift or Figo what I believed is Hyundai will be value for the money but really I am very disappoint with the money I spent with the car and the turbo leakage.

Will Hyundai will accept the grand i10 Turbo will run proper only for 64, 000km with proper maintenance?

‘I was really happy with Hyundai, and would have recommended you to all my friends, but now I don’t think I will.
[protected][protected][protected][protected]
For a defective Turbo which is not efficient they Just replied From
Hyundai Motors
"I Have be carried out on chargeable basis only"
They are just pushing the dealer to convenience the customer & there is no proper reason why the Turbo life is very Less

Dear sir,

Below is the mail i have sent to mgf service centre, padivattom, kerala.
Request your intervention

Dear sir

Please check the recent service history of the my vehicle... I have replaced the clutch by spending about rs.25000/- with the suggestion from your service manager. There onwards the issue begins.

When i got the vehicle back and starts driving i felt the power lagging then and there i have called your service manager and informed about it and he responds that “it is due to the clutch replacement and it will become okay after 2000 km”. But after driving 2000 km also the same problem exists. Then again i have visited mgf padivatton and informed them about the same. Then he drives my car in full throttles and he again told me that there is no such issues. I am driving this vehicle for long and i know how my car responds on my acceleration. But still i believed him and came back.

Later i gone for a long high range drive... Then i felt sad on my vehicle. My car was struggling to go forward. On the slops i can go on 3rd gear “fluidic verna” was running in the 1st gear...

As you know fluidic verna is an awesome vehicle to drive give much of driving satisfaction.

There after i again visited mgf padivatton and again met the same service manager and he suggest me to park my car for 2 days to check it out. And then they came in to a conclusion that there was a software error and the turbo air was leaking.. Something like that. I don’t know the exact reason since he was using some technical jargons. “ but the inetresting thing is that, till then he was telling that there is no such issue and suddenly found and issue”

After that, for the next 2 days car was giving me the performance back and i was totally satisfied. I called your service manager and appreciated for the same also. But suddenly after 2 days i lost the performance. Again i came down to the service centre and informed the same. Again he makes me to park my vehicle for a day and after the check he told me that there is no issue with the car.

But i am still feeling the same issue. The places and the throttles where i was using the 3rd/4th gear, i have to use 2nd gear now. When overtaking also the 3rd gear is not giving the response. I am using my favorite fluidic verna because of its awesome performance and beauty.

Regards

Anoob jamal
Mob - +91 [protected]


Warm regards,

Anoob jamal
Deputy manager - outbound sales
Consumer business
Tata teleservices limited
T:[protected], m: (91) [protected], f: (91), email id: anoob. [protected]@tatatel.co.in
S. L. Plaza, palarivattom, cochin, 682025, india

Below mail written to Hyundai ([protected]@hmil.net)on[protected]:

Dear Sir,

I am a Chartered Accountant by profession . I purchased a Hyundai Grand i10 Magna (Petrol -White Colour) on 01 Nov 2015 from NRL, Hyundai, Kamla Nagar, Agra (UP) vide invoice no. H[protected] .

I also took 3rd year extended warranty. In July 2016, I started getting phone calls from both the dealers in Agra ( NRL Hyndai & Arvind Hyundai ) to bring the car for service which is falling due on 15 July 2016 . To my surprise they told that the date of purchase of my car in company's record is 15 July 2015 . When i checked my extended warranty papers, it was expiring on 14 July 2018. My extended warranty should have ended on 31 Oct 2018 ( Actual date of purchase 01 Nov 2015).

Feeling cheated, I complained to the dealer, NRL Hyundai. Just to hide this issue, they gave me a letter on their personal letter head covering extended warranty from 15 July 2018 to 31 Oct 2018. If I have to avail third year warranty benefits during 15 July 2018 to 31 Oct 2018, I am bound to go to NRL Hyundai which is wrong . I cannot go to any Hyundai Service Centre. If some problem takes place outside Agra during the above period, I have to tow the car to NRL Hyundai, Agra.

Please change the date of purchase in your records so that my warranty remains intact as I was getting phone calls from both the dealers in Agra saying my warranty has lapsed as I failed to get my car serviced by 15 July 2016.

Today on 24 Oct 2016, I got my second service done at Arvind Hyundai, Agra . First they refused to give free service as date of purchase as per Hyundai record is 15 July 2015 . So the second service shall be done before 15 July 2016. But when I showed them the invoice & delivery challan they agreed to do second free service . But they advised me to get the date of purchase rectified in the records as i may face problems in future also because of negligence of NRL Hyundai, Agra.

SO, KINDLY CHANGE DATE OF PURCHASE/DELIVERY FROM 15 JULY 2015 TO 01 NOV 2015.

Kindly look into the matter as I, as a customer has informed you before hand regarding this mistake from your side . I should not suffer because of your negligence.

PLEASE FURNISH PROOF OF RECTIFICATION FOR MY RECORDS.

Thanks & regards,

CA Pankaj Jain
Mob.no.[protected]
Grand i10 Chasis no. MALA851CLFM267236
Grand i10 Engine no. G4LAFM637816

Below mail written to Hyundai ([protected]@hmil.net, xcc6003.hmil.net) on[protected];

Dear Sir/Madam,

I have written the below mail on 24 Oct 2016 . I got a mail stating that i will be contacted within 3 working days . But unfortunately there has been no response from your . This shows that you people at Hyundai are only interested in making sales . You have no time to address to customer's problems & that also because of the negligence from your end .

I am writing this mail as Reminder 1 before writing this issue to the CEO Mr. Y K Koo along with all the relevant documents .

Kindly look into the matter.

Thanks & regards,

CA Pankaj Jain
Mob.no.[protected].

TILL NOW NO RESPONSE FROM HYUNDAI .
VERY UNPROFESSIONAL BEHAVIOUR FROM HYUNDAI .

Sir,
I have received my car no. UK-07X4344 (i-10) on 24.11.16 after repairing & service and paid Rs. 60200/- (sixty thousand and two hundred only). I have found following major lacunas :-
1. Central locking system is not working.
2. Fog light is not working.
3. Painting is not found satisfactory.
4. Washing of car is not found satisfactory.
5. One mat is missing.
6. Dash board attachment is not proper.
The service of DPM is not found satisfactorily and up to the mark.
So it is requesting to you remove all the above lacunas. It is also informing to you our family members having total 15 Hyundai cars but first time we found these types of problems.

Hi,

I am honestly bewildered by the arrogant behavior by the sales manager at Kun Hyundai at Pondicherry.

I own 3 Hyundai cars, and was going to purchase another one at Pondicherry. This was my first time to this showroom. I was in my final stages of negotiation, when I was surprised by the following.
1. He stated that he is the only Hyundai dealer in Pondicherry and hence enjoys monopoly.
2. He is not worried if I buy the car as he as met the sales target for the month.

I was dumb struck by his attitude and his approach to "kick" me out of his show room.

My previous experiences with Hyundai has been very good and I have also liked the performance of the car. However, this experience has clearly surprised me.

Dear sir

I made servicing from your silvassa centre on dated 25.10.2016., details are as under :-

1 i want the (A servicing, b wheel alignment c break work.) from your centre

While your engineer first prepare all changes of oil and plug which is done after 30000 km (Present reading 27500) estimate cost 35000

Then made another estimate work 1 your engine frame is broken and other work estimate 32000

Now i want to know without accident how a frame can be broken (If it is so poor then company must change it

After request engineer made bill of 5900 while he had not completed the wheel alignment and other work.

Note :- if the car frame is so week why customer purchase this i-10 car.
Now i want to make complete work but i am not satisfied with silvassa centre engineers.

Kindly help

A. K. Kothari
M no [protected]
E mail id [protected]@rediffmail.com, wheel alignment, break work but your silvassa centre. Lo9,

Hello,
I had a problem with my car and took it to this service center. They made me wait for over an hour and told me that there is an oil sump damage. I don't even know what an oil sump is. I asked them for an estimation and they gave me 20k. They made a job card and was hurrying to get my permission to start the work. Only then i asked them about who will cover this amount. Mr. Hitesh from sukrith was very cool to tell me that it is paid by the customer. When i asked for insurance, mr. Justin told me that it will take a few days and they can't repaid it immediately. Who wants to spend 20k when you already have an insurance policy with a premium of 20k+? Please be careful when you get a job card and make sure what is covered by the insurance.

After a couple of days i get an estimate for 1.5 lakh. I was totally in for a surprise! Now mr. Karthikeyan - customer care manager tells me that it is not covered by the insurance as it is a consequential damage. I asked them how it could be a consequential damage as there were no alarms of any kind to tell me something this bad was going to happen. When i asked him why the sensors did not work, he had no answer. He simply said i should ask hyundai as they are the manufacturer. People, if he as a dealer is not taking the ownership, why does he even sell hyundai cars? He should have sold sukrith cars!

Today i got another call from mr. Ramesh pandian, service manager, who repeated the same thing. I asked him, if you are aware of these damages, why did you not even show me the damage when i was in your dealership for more than 5 hours? People, you know there is something fishy here. If they know that there will be a huge damage, they should have shown me the place where the car has been damaged and given me a heads up that the estimate could be more. You can't have an estimate for 20k and within a few days over 6 times. He has no answer for this. Why did the dealer not show me the actual damage if it was external and going to cost a lot?

Now i have lost complete faith on this dealer. It could have been an issue with the engine he is trying to make me liable for. Or it could have been a minor issue (I don't even remember hitting anywhere as he claims that the oil sump is metal and doesn't damage easily) he is trying to make a huge profit out of it. He says he can send me pictures of the damage now. How can i accept this? After over a week he sends me pictures? He also mentioned that the engine is dismantled which means he could have intentionally caused some damage and put the blame on me just to make a huge bill.

My first and only question that has not been answered so far is - why did the dealership not show me the physical damage in the 5 hours that i spent in the dealership if they knew the consequences?

I have called and written to hyundai and no one from hyundai is talking to me about this problem. Only the dealer is and often he refuses to answer questions like why there was no alert of low oil, why the sensors did not work, etc stating that only hyundai should answer these questions. If the dealer is not in the capacity to answer my questions, hyundai should. But they are very silently watching. I have even made a complaint on twitter.

Now my problem is that i can no longer trust this dealership.in over a week now with my car in this dealership, i don't even know if they intentionally caused any other damages to my car. Since they are not authentic they really can't be trusted anymore. The reason that they did not show me any physical damage in the car when i left the car at the dealership itself proves that they have something to hide. Now, what if they made some defects internally that i would not be able to notice and something happened when i drove and met with an accident or something? Or if they did something that would cost be a huge price on the long run?

Hyundai please intervene and get my car replaced.

Dear Sir/Madam,
I have lodged complaint on 22/11/2016 & 24/11/2016 about repeated servicing for the same fault of extremely low mileage at Saraighat Hyundai at Guwahati. Last time a week ago servicing for low mileage was done at Saraighat Hyundai at a cost of Rs. 6700/-. and the Engineer has assured me it would be ok. But problem still persists. On going through my previous complaints lodged, to my utter surprise it was remarked as resolved . The actual fact was that no body the company contacted me and my misery with vehicle NoAS-01-AJ-7376 continues. So please do some positive action reqd. for rectification of my vehicle at free of cost.

With regards
Sulay Kumar Chanda
Sagar Housing Complex
Kamakhyanagar: Adabari Tinali
Guwahati-781012
Email- [protected]@yahoo.in

Dear sir
i had purchase (old) i 10 sportz 1.2 from aldiam motors pvt ltd (advantage). After taking at home and same day not start so next day i have call technician and car given for repair. Than after so many problem disclose from workshop technician about car. Advantage person not said any mistake of car priore. Even insurance is also lapsed after two days he said about insurance. So its pre planed cheat with me. I am so angry with this. Mistakes are starter is not working so new stater taken, fuel pump is also not working so new fuel pump taken, backet pannel is also missing from car, new backet pannel is also taken so approx 32000/- exp is beared by me. Still my car is not working still it is in workshop. Please take my complaint and solve as earli as possible. Send me whats up no so i will send you recording of technician and my calling for this car. My contact no.[protected] email.Id.[protected]@gmail.Com

I have given my i20 diesel car to morani hundai 22 godam, jaipur from last 10 days bcz suddenly engine was off while running and was not taking self and workshop workers are not taking any appropriate action against this so in future i'll not be purchasing any hundai car bcz there's not any proper reply and services in hundai workshops and lack of hundai car products in workshop that is the why i'm struggling from last 10 days and in all hundai diesel cars this problem happens around 1lakh kms so in future i'll not prefer anyone for hundai

I have booked Hyundai xcent s diesel t- permit car they promised me to deliver car on 10th November 2016. Full payment done on 26th Oct. I was in touch with sales manager and a executive manager for status of car what is process and all..whenever I call them they say yes its in process of rto u will get by 10th Nov. 10th Nov I went to them to take my car. They said yet your car is not been order cz your 2000 is out standing. I asked for what 2000 is out standing they said rto increased there charges so you have to pay that.. I said I was continuously in contact with you all never said about this and you said its already in process for rto.after a week on 16th Nov they called me and said white colour is out of stock n will get in December, we have red colour u can take that but have to pay extra money of 5k n you will get your car with registration on 22nd Nov. Today is 23 yet no confirmation from Mithila dealer and not receiving my call to. This is the worst service from Mithila Hyundai car dealer Mira road Mumbai.

SAONATA car was purchased by me in 2012 from HMIL, Vapi dealer & i am facing many problem with this car in last 4 years.
The car is lying in Modi Hyuandai, Goregoan, Mumbai workshop since 15th November but the repair is not complete & workshop not able to commit, a definte date to complete the repair.They found the a solenoid valve of starter has failed but when they checked further, they found crankshaft bearing in engine has broken .The routine service of this car was done by the same workshop during last month, they found every thing ok.

I need the help of HMIL to get my car properly repaired.I am a old customer of HMIL, have also a i10 with me & planning to buy Tucson but this defective sonata car & incompetent service by workshop is not acceptable.pl help.

R.Mishra, cell no-[protected]

Dear Sir,
For last six months My vehicle I10 Era purchased from Ojha Hyundai is showing mileage less than 8/lt, Which was promised to be 16 KM/Lt at the time of purchase. Now last six months, It was served for two times, But mileage is continued to be dropped in spite of servicing and promise made by servicing Engineers. A week ago as desired by local Servicing centre Saraighat Hyundai, Guwahati I have taken my Vehicle AS-010AJ 7376 for servicing and an amount Rs . 6700/- was charged, the mechanics who served my vehicle promised that it will be ok. But to my utter Surprise I found mileage is still dropping in spite of servicing. Again I contacted Saraighat Hyundai, they told me to bring the vehicle the servicing centre. On enquiry if it will be charged again they told yes. Now for the same fault how long and how many times should get my vehicle repaired, and how long will I continue to pay servicing charges repeatedly for the same fault. I want My vehicle to be serviced now and mileage should be enhanced as promised, without making further fault. Hence I request you to be reasonable and intervene into the matter, so that it may be rectified with proper mileage immediately.
With regards
Sulay Kumar Chanda
Sagar Housing Complex
Kamakhyanagar
Adabari Tinali
Guwahati-781012
E-mail: [protected]@yahoo.in

Im Senthoorvasan From Trichy

Im having a Owned Hyundai CRETA Car vehicle.

Few days before i have problem in my car (my Driver met a accident)
so i gave a service to ARASU HYUNDA Company, Trichy Tamilnadu.
So he ask me to put a insurance so ill claimed,

the thing is they take more than 10 days
not at at all having a proper followups
the service also not completed.

so i wanna talk to ur direct hyundai executive

plz call back

[protected]

I droped my car grand i 10 for panting of sum scratches to royal hyundai udaipur, rajasthan, on 8th nov. they said we will return the car in 4 days they keep it till 16 nov.but they did nothing to it. due to some important work i'll pick my car and said pick up it after 2 days till 19 nov. i am calling repeatedly to service center but did not pick up car. finally they pick today but still they need 3-4 day for servicing. very poor response by services center

Respected sir,
My name is Nitin Gupta and i drive hyundai car creta. Sir i am facing some problem regarding its fm radio which is not performing well and its all doors also not closes after the speed of 15 km/hr which i read in the manual.please kindly attend to my problem as soon as possible.
My contact no. is [protected]
Email id - [protected]@yahoo.co.in

I left my Hyundai accent car for service in Advaith Hyundai centre near Ramanagara.. I found bad service what problem i have mentioned, the same problem i found later.. For ex doar noice
Even they didn't open doar itself i have paid 6836 rulees only service . I left car on[protected].15 AM. Please don't cheat customers like this.. Road side car guarage is more better.

Dear Sir/Madam
Myself Madhura Santosh Karhadkar, I have purchased new Hyundai Accent S-Variant car from Mr. Anup Mayekar who was the DSA Manager at modihyundai (ghodbandar branch)Thane, Maharashtra, on loan basis from yes bank loan no.: ALM[protected] amount : 5, 48, 000/- dated – 31/01/2016.
Due to some personal reason I was not able to pay the down payment at that time and didn’t take the delivery of the car as well.
Now I can pay the down payment and take the delivery of the car Now, I can pay the down payment and take the delivery of the car but their side (Modi Hyundai) not gives me response properly.
I am first time purchasing hyundai car from suggestion of my friends. But i have faced many problems because of poor communication services. And this is last deal with your company product and i am not suggesting my other friends to buy your product.
Kindly do the action about this matter as earliest.You can contact me on the following number.
Madhura Karhadkar - +91 [protected]
[protected]@gmail.com

Thanking you,
Yours Sincerely
Madhura Karhadkar
Mumbai