Hyundai Motor India Complaints & Reviews

I have given my santro car for service. Also informed that washing is very poor.in next service in advance informed that washing is not satisfactory, after service washing is too bad. Branch manager and service adviser is not professional. After this service, 2 days later i noticed that ac is not working. I informed by phone and agreed to they will look into this. I left my car for checking and service adviser saying that condenser is went, need to be replaced. How its possible before service ac is fine and after that its not working. Service adviser mr guru saying that there might be small leakage so that all gas leaked out. This is not the correct! Okay, if this is the case how long it will take to leak entire gas. Mr guru told that it may take 3 to 6 months!!! And the branch manager convincing me to change the condenser that they have in stock, are you planning to change the car... I strongly believe that they have done some accident with my car either inside the service center or outside, so that condenser got damaged. Are they really trained or qualified? My sincere request to all hyundai valid customer, please do not visit advaith hyundai service center at graphite india signal, its worst service center.

I took my Hyundai i10 for an accidental insurance claim at Hyderabad Talwar Hyundai shaikpet just to find out that the repair was partially done and service was the worst I have ever experienced with any service centre.

The newly installed parts came off in less than 1 week while I was driving at high speed. I was lucky enough not to collide with the oncoming traffic.

Hello sir
My name capt nahar singh. I had parchased new grand i10 desial from bkhra hyundi dealer roper city before almost 1 month by csd. We had given them 1.75 lakh down payment and also bank had tranfared due lone amount to bkhara hyundi dealer bank account. And they had given us car but after 20 days they did not transfare money to army depo, so that we can get regestration number. We told them many time. They did nothing. It was my worst experience of may life.

Sir,
My self miss. sunita eknath pawshe car no. mh.05 cm. 2650 chassis no. malcu41dlfm198296 engine no. g4fofu466101 has purchased a car from hyumot hyundai motors india ltd add. dahisar showroom from mumbai.
Respected sir/madum, we have complain 3 times about sound but the problem is not getting solved. thats why we are giving complain to you. so we are requesting you to solve my problem.

Hi,

This is Krishan Kaushik. I own a i20/DL 12 CE 5477.
On Sunday (Nov. 6th, 2016) I handed over my car for repairs (Clutch change/ Break pads change service etc.) While handing over the car I was promised discounts on parts as well as on service/labour.

The charges worked out to around Rs. 31, 000.00. On my asking about the discount, i was flatly reused discount on parts but they were willing to offer me discount on labour charges. Moreover the service adviser who accepted the car was not available, I think a calculated move.

Despite of my reminding this everyone including the works manager refused. As i was utterly disappointed so i refused to accept discount on labour charges.

My grievance is why was i promised discount when they were not going to give it? Was it to lure me in as the repair charges were lucratively good!

I own Honda City, Maruti Baleno and have always been given what was promised. This behaviour has left me aghast and frustrated.

I hope my grievance is addressed ASAP

Dear Sir,

Reference R/O number: R[protected]

I had given my vehicle for service on 3rd Nov, 2016 at Lakshmi Hyundai, 25/11, 3rd cross, Yogeshnagar, Hebbal kempapura, Hebbal, Bangalore -Karnataka, Pin: 560024, Near Bethal Church and then received it on 4th Nov, 2016.

On receipt of my vehicle, I have observed that 3 AC vent knobs had been broken. The service advisor name who received our vehicle was Mr. Kishore. It was in working condition prior to the service. As soon as we observed this damage we reported it to Mr. Ram(since Kishore was on leave on 4th Nov).

After we reported the matter to Mr. Ram and the service manager, we were told to come on Monday 7th Nov, 2016 as Kishore would be coming to office that day. Once again we had a lengthy discussion on 7th NOV, 2016 with service manager and Mr, Kishore - as a result, we were told that the AC knobs are not available separately, but come as a set along with the AC vent -Each AC vent costs about 4K each. Since the damage was done to 3 AC knobs, we were told told by the service manager to pay 50% of the damage cost - which works out to be 6K for 3 AC vents.

Our concern here is that the knobs have been broken during the service, therefore we will not pay any amount for this damage. However we need our knobs to be fixed at the earliest since they are damaged. Please refer the attachments of the broken pieces for your reference.

Kindly do the needful. Awaiting your positive response

If necessary action is not taken, we will approach the consumer court for necessary further action. It's really sad to know that trust is no more a criteria for Hyundai customers.

Vehicle details:
===============
Model: i20 Sportz
Reg no: KA04MM8327
Owner name: Beenu Xavier
Mobile number: [protected]

Thank you,
Beenu Xavier.

Hi my name is Suresh kurra, and Iam the owner of Hyundai creta(ka51mh3447)dis is my registeration number of my car previously Ihav done my car servicing in Bangalore at 30000km and they said me that Der is a problem in clutch plats, so Ihav changed my clutch plats and after dat Ihav I had done my car servicing in hyd for 40000 and now my clutch is tooo hard it's not like a car clutch it is like a lorry clutch and Ihav complanted when Ihav given to service in hyd but thay are saying dat the clutch will be like dis only and they are not rectifying my prb and now my breaking is also having some prb so iam not satisfied with ur services Iam totally upset with ur service plz kindly rectify my problem I would really appreciate u i[censored]r gng to solve my prb as soon as possible now my car is in Hyderabad, my contact details :[protected], [protected]

I own a Hyundai Creta buyed in November 2015 from Bindal Hyundai, Rudrapur, Uttarakhand, 263152.
I am not satisfied with the vehicle service done recently.I told all my problems which i am facing while driving the vehicle to the Engineer and still i am facing the same issue with the brakepads.This is the poorest quality of service provided ever.I must tell you 7 more HYUNDAI Vehicle were booked including HYUNDAI Creta by me and my relatives. If such costumers would face this kind of service provided by the company than It won't take long to switch to some other company who Respects its customers and provides better quality of services.I Hope for a quick and positive response.

Please Note I have Purchased i20 Magna on friday3rd November 2016 and on saturday 5th November Smoke started Coming out of the engine .Got it towed to Ritu Hyundai these guys are saying there is some issue with clutch plate which is only driven for 70 km out of which 60 km was driven by the driver of the dealer from Mira road to kalyan.Guess i have got a defected piece amd want my amount to be reimbursed as I will be going for a different car now my car has not even passed registration.Hyundai really not expected from you guys

Scraches have been occured in my vehicle. I have visited with my vehicle on 26.10.16. The body care department people told that they have no contact for my insurance company New India Insurance. They told they will hand over one estimate and after approval they will carry out the work and told to take the vehicle.They have noted the body parts which need painting. Then after i contacted regularly for five days for handing over of estimate. Then again they are asking for vehicle to bring to their workshop.This is a case of harashment. please suggest the remedy and what is the procedure and probable time for repairing the same

Since I have purchased the newly launched model of Hundai GRand i10 in 2014, I am facing regular issues with clutch and gear. When I registered the complaints with Hyundai dealers, they never registered it on papers rather shrugged it off by saying it may be because the mat is stuck, its your faulty imagination etc. Now when the issue got fatal in 2016, I'm driving down from Gurgaon at a speed of 80 Km/hour and feel the need to slow down as per the traffic congestion, the gear gets stuck and refuses to move. In panic I have to abrupltly stop the car, wait for 5 mins and restart. Then the care moves and keeps getting stuck in the midst of traffic. I had to escalate the issue to your dealer, Triumph Hyundai, they are lethargic enough to take a note of that rather I get extremely poorly serviced car due to which I have to escalate the issue to Hyundai. Finally the problem gets noticed and I am told your clutch is weared off and I have been told exuberantly high charges regarding it. Once again I had to Ask for Hyundai intervention and the cost is minimized and I end up paying as usual for the faulty vehicle and Hyundai's reluctance to accept this mistake. It has only been few months, my car is again showing the same issue and gear often gets stuck while driving. I again escalated it to Hyndai. The mail is wrote I below-

I had got the clutch of my car changed, service done, and few other things shelling out some 10-15k because I did the mistake of purchasing Hyundai Grand i10, the newly launched model with new promises in 2014.

Now, it has been only few months that the clutch was changed, I'm again facing issues from past one month due to which I have narrowly escaped death because your service and parts are of such low quality that they wear off within few months and I keep on investing and investing and investing after so much investment. Looking at the past ridiculous services, I dread to go to any Hyundai Service Center. I want an expert from Hyundai Motors to cater this issue on immidiate basis and not executives from dealers with half baked knowledge. My research says that Hyundai cars have been facing regular issues in clutch and gear in the past leading to vehicle recalls.

Yesterday while driving down from Noida, I had to stop my car millions of times because gear got stuck and refused to move. I'm extremely disappointed and frustrated with the low quality product you have given me. I feel cheated. The day I will finish off the EMIs I m going to sold this ridiculous vechicle and vow to never purchase it again.

But till I own it, the least I expect is to accept your mistake of giving me wrong vehicle and resolving it for my life's sake.

As usual they sent their foolish dealers and they gave me nonsense reply after driving car for 10 kms, I dont see any issue and if it again comes call us we will be there. Now not only they expect me to drive a faulty car and risk my life but they give me foolish reply that I should call them in the middle of road when the car shows problem becuase they are lethargic to accept their mistake and resolve the issue. I vow never to purchase the HYUNDAI CARS AGAIN. RIDICULOUS ATTITUDE!

Pl. Find details of my complaint in the mail sent to samrithi hyundai and since last two months i have spoken to all the concerned persons but it seems that there is no administration in this hyundai dealer and accounts is said to be so strong that a person namely mr. Pardeep in accounts department is above the system and customers have to run from pillar to post to get back their refunds.

Kindly find the contents of the mail forwarded to samrithi hyundai, ambala
Dear sir,
Kind atten mr.
Varun
Kindly find attached booking slip no.22072 dated 29/06/2016 for an amount of rs. 10000/and
Refund the amount as
Tated above.
It is for your information that the above booking had already been cancelled and intimidation was given to mr varun in
This regard.
Kindly do the needful on priority.
Thanks for the valuable given by ur esteemed team.
Best regds
Adv. Pradip kumar dahiya
Dwarka, nd
[protected]

Respected madam/ sir,

1. i, am a proud owner of grand i10 asta (o) crdi car, bought in feb 2014, reg no ka22 z2385 and a loyal hyundai customer since many years now. i would like to bring to your notice the injustice meted out to me by one of your service centers at mumbai, with following name and address details: “modi hyundai, chunabhatti, vama complex, jogani industrial estate, v. n. purav marg, sion-chunabhatti (e), mumbai - 400 022; phone:[protected] / 78; [protected] / 02; email: cram. [protected]@modihyundai.com/ crm. [protected]@modihyundai.com”

2. brief summary of the incident:

While i was driving my grand i10 asta (o) crdi car to work on 22 oct 16 at about 0530 hrs, i encountered a wrong sided biker coming onto me at full speed near colaba causeway/ sassoon dock area and to avoid collision, i veered left, hitting a curb and damaging the underside of my car.

I immediately felt it would have done some underbody-damage and stopped the car to check the underside as grand i10 car's ground clearance is low. i could see dark engine oil dripping and since i was in a hurry to report on duty, i took a cab back to my home, gave the car keys and car related essential documents to my wife, asking her to contact modi hyundai service, chunabhatti, mumbai (since a previous relative's car was repaired there) and proceeded to work.

Meanwhile the modi hyundai workshop supervisor had sent a tow van and taken the vehicle to their workshop for damage assessment and further processing. on returning from work, my wife confirmed the above details and showed me a picture she had clicked of the vehicle being towed (picture attached for your perusal).

3. day 2, 23 oct 16, i went to do the paper work and was expecting the insurance surveyor to be present but i was sent back saying surveyor will come on his own and the modi hyundai people will contact us when the survey is done.

Day 3, 24 oct 16 no communication from them or us.

Day 4, 25 oct 16, while i was away on work, my wife was called up by service centre and told that damage survey was done by l&t insurance surveyor and that there was engine damage involved, which wouldn't be covered by insurance. i was out of station and returned home on 28 oct 16.

Day 5, 6, 7 - no further communication from us or them.

Day 8, 29 oct 16, upon going to workshop i found that the engine was removed and floor supervisor told me that engine overhaul is to be done at a cost of rs 40-50 thousand which should be borne by me as insurance will not cover it.

4. i immediately demanded to speak to l&t insurance surveyor as to know what his assessment was, reluctantly they provided me the surveyor's number who told me that he had done external damage assessment only and that engine problem was not told by modi hyundai workshop to the l&t insurance surveyor. i was initially worried about what was happening and requested the surveyor to come over and do a reassessment in my presence, which he declined saying he is proceeding on leave being diwali.

5. i asked the reason for engine damage as i had promptly stopped and parked the car with engine shut off immediately after the impact and was sure that engine had not seized while i was with the car. then i asked him about the towing process followed and showed him the picture that my wife had taken to which he had no explanation.

Today, as i write this, the service centre isn't responding my calls properly and saying that surveyor will come after one week to reassess the damage and my car will be kept there itself, some of the other parts have been ordered and yet to arrive it seems, which i think is a load of lies.

I have attached the insurance, towing pic (a bit unclear, taken incidentally and just by chance by my wife) and damage pictures given by modi hyundai workshop for your perusal.

This has turned out to be a very bad experience with hyundai because of modi hyundai workshop. i plead to you to kindly look into this matter and provide quick solution to this issue.

Regards,

Anup h

Surgeon lieutenant commander

Indian navy

मेरे द्वारा 21 जून 2016 को सनशाइन हुंडई, इंदौर से हुंडई xcent स्पेशल एडिशन ख़रीदा गया, जिसका पेमेंट मेरे द्वारा चेक से दिया गया, मुझे गाडी के रजिस्ट्रेशन के लिए कहा गया कि सर 15-20 दिन में आपके घर आ जायेगा, 15-20 दिन बाद मेरे द्वारा जब शोरूम पर कहा गया कि अभी तक मेरा रजिस्ट्रेशन कार्ड क्यों नहीं आया तो मुझे कहा गया कि सर आपकी गाडी की फाइल हमारे द्वारा गलत एडिशन डिस्क्रिप्शन की डिटेल के कारण rto ऑफिस में रिजेक्ट हो गयी है, हम वापस से फाइल log on करवाकर आपका काम प्रायोरिटी में करवाते है, पिछले 4 महीनो से मुझे 15 दिन का वास्ता दे देकर परेशां किया जा रहा है, आपसे रिक्वेस्ट है मेरी समस्या का निराकरण करे अन्यथा मुझे कुछ कड़ा कदम उठाना पड़ेगा, कार्ड न होने के कारण 2 बार मेरी गाडी का चलन भी बन चूका है जिसके लिए मुझे 1000 का जुर्माना भी लगा है, जिसका भुकतान भी मुझे सनशाइन हुंडई से ही लेना है।।।

I have booked online service of my car creta on 1 nov 2016 and taken appointmnet on 3 nov 2016 at 9 am... I reached at service station..but they are not servicing my car...saying we will deliver ur car at 5 pm...how much time u take to service ka car...what is the use of online booking time slot.. Service center name jsv hyundai vibhuti khand gomti nagar lucknow..

Like many other users. My hyundai creta broke down in the middle of the road in the middle of the night/

I got it towed it to capital hyundai, noida. On inspection, i have been informed that the whole clutch assembly has worn out and plates, cylinder and 2 more parts would have to be replaced.

I was orally informed that the same is not covered under warranty and it would cost is more than 25k for hardly an year old car.

It appears that this is a common problem being faced by creta owners and is because of the poor quality of the clutch parts.

I intend to file a class action complaint in case the same is not resolved without any cost to me.

Dear sir/madam,
I write in reference to my grand i10 bearing registration number hr26 ct 2156 which i purchased on 07.12.2015 from orion hyundai, sector-14, gurgaon. Since the time i have bought this vehicle frequent anomalies in the car have been coming my way. This has been a regular feature.
Recently i faced a problem wherein the car stopped moving at all, as it was late night therefore i had to park the car there itself. Thereafter, the next day the technician from one of the hyundai authorized service center visited the car who was unable to detect the problem.
In the end, we had to get the car towed to safdarjung hyundai, udhyog vihar, where i was informed that the clutch plate of the car was faulty and that the same has been burnt due to a short circuit.
This is a completely absurd situation whereby so many faults are creeping in the car despite the fact that it is only driven10, 000kms which was serviced as recent as 26th october, 2016 at orion hyundai and not even an year old now. Yesterday, i was informed by safdarjung hyundai, udhyog vihar to where the car was towed that i will be charged for various items like replacement of part (S). It is surprising to note that despite having two years warranty and zero dep insurance i am being made to pay such irrational charges without any basis whatsoever.
Therefore, you are requested to waive off any charges levied on me as on date and during the two year period when the warranty is in force.
Thanks & regards,
Poonam pareek

I have taken a rsa from your company in february 2016 and when it was needed i did not get any response from either your customer care team not from your service center dealer.
I am trying to call from 31 october but did not get any response from your team.
I have called on customer care number [protected] but did not get any response and also called on [protected] and from there also i did not get any response. of these numbers are only for showi off then please eradicate t these numbers so that customer didn't get confused.
Still i am waiting for assistance from your team. i have written a mail to your suggestions box but didn't get any response from there also.
My details are ashutosh yewari
G-06 panchmukhi appartment, mig. b, block panki kanpur-208020
Rsa details sr no 080114
Vin - malam51dlcm105337
Vehicle model - i 10
Vehicle registration-up-78cq8020
Dealer code - n3210
Please also terminate my rsa and refund me the amount which i paid for that.
It is really humiliating and disgusting that you don't care fir customer.
If i didn't get any response i will take further action..

Dear sir,

I am aneesh. Ganga. Prasad, i am writing this mail to bring to your notice the problem we are facing because of the poor service centre (Pothens hyundai) in kollam.
I am using hyundai vehicles for the past 12 years, my current vehicle is a fluidic verna 1.6sx (Kl02 an 8). This time i have given my vehicle for periodic service and had a issue with the turbo charger and to replace the tensioner on 12th of october and they claimed to get the turbo repaired it will cost around 15000 and periodic service charge and tensioner cost extra, finally i got the vehicle on 17th of october the periodic service was done tensioner was not replaced as they don't have stock (This is the third time they are giving me the same excuse no stock). The sad part is that on spending rs.25000 bill no complaints were rectified, they charged 15000 for turbo charger repair which started making a whistling noise once i recieved the vehicle, they said this whistling noise will change after two days once the carbon deposits.
The same noise continued from the turbo charger and also the tensioner noise as well, then again i visited your service centre they said my turbo core has to replaced then only this noise will go this will again cost another 13000 and now they have tensioner stock as well. I have again given the vehicle on 27th of october. I have taken the vehicle on 31st of october paying a bill of another rs.20000 (Total bill within 2 weeks rs.45000) again the worst part the tensioner noise is still not rectified and again telling me another story drive for 2 days if it doesn't go bring the vehicle again.

Iam totally irritated because of your worst service if you can help me please do the needful at the earliest. I will think thrice to buy a new hyundai vehicle again.

Regards
Aneesh
[protected]

On 21.03.2016 I bought the above vehicle from Mohan Motors Hyundai .

I have taken it back to Mohan Motors Hyundai Work Shop for hyundai creta music system two times

The fault about which I originally complained is still present but I am now told that you.
As the manufacturers i also complaint to hyundai india many times for prepared to do any further work under warranty.

There may be some confusion between you and the dealer and the company on this point but now I have brought the problem to your attention I look forward to a prompt and effective repair under my warranty.

Regards,
Jay Kumar Manot
MARTIN BURN HOUSE
1, R.N.MUKHERJEE ROAD
ROOM NO:221, 2ND FLOOR
KOLKATA 700 001
PHONE:[protected]
Mobile:91- [protected]
[protected]@manotgroup.com