Hyundai Motor India Complaints & Reviews

Vehicle number - KA 51 MD 4705, Date of service - 26 October 2016 at Trident Hyundai, Hosur Road, Bangalore

Complaints are as follows:
1. Issues discussed with service advisor, Yugandhar, not rectified (4-5 major issues were missed, and he said that everything was done. The delivery guy also realised that the same issues were not rectified)
2. Vehicle delivered one day late
3. Vehicle not cleaned properly, neither from inside nor on outside
4. Grease stains on the interiors
5. Called service team today, they promised a call back, no one called back

I want your attention and proper service of the car to be done please. I will escalate matter after 2 days if not addressed by then.

Dear sir
My self mahendra mo-[protected] using hundai sentro xing car i purchase [protected] shock absorber rear 2 nos from prince motors at limbdi dist surendra nagar gujrat those parts mrp was rs-1222 and they charge rs 1400 per nos wide invoce nos-969 dt-27oct-16 they also not give me box and talk roodly pls look in to matter and save comp. Image

Dear sir/madam,

I booked an red elite i20 car at himavasini hyundai, hosur in the month of june'16. At the time of delivery (14th july) i noticed the vehicle had a deep scratch mark (Right side panel and bumper joint). It was deep scratch mark and the black surface of bumper was clearly visible. The careless sales representative (Kuppusamy) told that it is a small issue and i really wonder is there any process/system to inspect the vehicle before delivery. They tried to repair it before delivery but it was not possible as the bumper needs to be removed and repainted. So the sales manager and managing director of the showroom promised that the scratch mark would be rectified during the first service. Based on their words i took the delivery of my vehicle. Instead of creating mess in the showroom i compromised and took the delivery

I explained the issue during the first service infront of service advisory and sales manager. They assured to rectify. The service people were so intelligent that they repaired the other scratch mark instead of repairing the complained scratch mark. I was really shocked to see it. I escalated this with the gm service (Pratapan). I told him that i will not take the vehicle till the issue is cleared. He promised me to take the vehicle as there was no parking space in the showroom. Sounds strange but had to hear. He assured me the representative from service will pick the vehicle from home the next working day.

Here starts the funny part. No one turned up the next working day. When i called up the service team, he told the paint was not available to repair :d. For a minute i thought is it showroom or road side shop. Then i told to connect to that gm who assured me, his numbers was switched off and he has left for vacation. I haven't seen such an irresponsible person in my 12 years of experience.

When i tried to escalate the issue another service technician spoke to me and arranged a person to take the car and rectify the issue.

After 3 days i went to take the car from showroom. No one really cares about the customer time. They took their own time to respond and still the issue was not completely rectified. I thought of asking for the bumper replacement itself. But thought no use in speaking to people who don't respect the customer.

I needed this experience as i changed my plan to buy a volkswagen car instead of hyundai.

Thanks a lot hyundai. With this type of customer service and dealerships who will never achieve customer satisfaction inspite of designing and manufacturing good cars.

: (: (: (: (: (: (

Vehicle no: ka51 mj3432

Atlast i thought hyundai customer team will reach me and understand the issue and take corrective action.

Even the hyundai customer sales team ([protected]@hmil.net) didn't respond. I had to call them and remind about my complaint. Then they could not find the complaint itself. I wonder what type of system they have which can't retrieve the complaints. Then i had to forward the same complaint to the regional (Chennai) team ([protected]@hmil.net). The lady assured that the issue has been forwarded to the dealer and i can expect a response within two weeks. After four weeks also there is no response from the hyundai or the dealer.

Email: [protected]@gmail.com

Hi i bought my new white verna 2016 may since then till date i.e; 27 oct it was driven 13k kms odd, and cos clutch issue that was in service centre for 1 week and later they delivered the car and later a week i started a highway journey from hyd to vij and travelled for about 14 kms my cars engine's temp was boosted up and again i stopped my vehicle in orr and called to rsa they are now telling radiator leakage. How cheap quality is this car maintains. The worst and worst driving experience among honda, fiat, toyota and hyundai. Cos i own a car from each of this brand. But really this sucks.

Sir, i had purchase hyundai verna on 2012, within 1st year my vehicle AC is not working so i lodge a complain to local dealer Krishna hyundai jorhat. They check AC wearing system & top up gas but my problem permanently not solve for which nos. of times lodge complain but couldnot solve the problem even they takes my vehicle for 50-60 days to check AC.Actually their technician are not trained enough and also their technician frequently changes their job, so each times i complained them they pass the blame to their previous worker. Now they suggest for permanent solution to changes the vehicle as it run only 29000 Km so i am not interest to sell it.
As my vehicle is in dealer for more than 50 days, for ratification Ac they now tell estimated budget of 1 lac, as my warranty period is over. Actually i lodge nos. of times my Ac problem within warranty period so why not dealer solve my problem within warranty periods.
I already lodge complain to hyundai customer care nos of times Complain no-[protected], their response is also not satisfactory. Not a single call from their side.

My name is basil baby and am purchasing a brand new hyundai elite i 20 sportz (Kl 17 p 1686) in april from popular hyundai muvatupuzha (Popular motor world pvt ltd, 6/567b, nh 49, perumattom, muvattupuzha 686673) in october month my car met an accident and my cars front bumper broken and few bents are there. After that am already given my car at popular hyundai for claim and repair. After completing the service they deliver the car to my home address.. But saw my car they are removing my back bumper and wiring panel and and the complete set (There is no damage in back bumper) and fixing an old repainted bumper, they removing my orginal parts (Back bumper and right side mirror) of my car and fixing an old parts
After saw this problem i went to showroom and asking the same issue and they accept that it was true but they change my back bumper only the panel and wiring kit is second hand part. Why your employees are doing such a fraudulent practice? How your customers trust in hyundai for purchasing a car?. Such a fraudulent company. I want a clear cut compensation for the same other wise i will raise a case aginst hyundai. And i never refer hyundai for any one of my friends also i write a post on facebook, twitter and also in what's app.
Regards
Basil baby
Your i20 user

My creta car only 8000 km done, yesterday morning I just started car to reverse one sound will come out I open the bonet and I look it, the belt will be break and oil will be spread to all over.
In earlyer time morning I starting some smells coming out.
Only thing I want to say I want to replace this car because I don't have to take any type of risk in my future.
Please take it as serious...

In my i10 magna 1.2 uk08x5234 clutch plate assembly was changed in mid august 2016 at rama hyundai service center new delhi. while driving burning smell was coming so i went to the service center to know about the issue.
Without inspecting anything they told directly clutch plate failed when i told them that plate is changed in august 2016 from there service center and and car didnt run also much more as i was out of station. they checked meter reading from there service records again telling clutch plate is ok.
The same person told before clutch plate failed and after some time telling its ok.
Burning smell still coming from my car no rectification work done by hyundai team there.

Regards,
Manish
[protected]

Dear hyundai team,
I have purchased xcent from your dealer koncept hyundai-green park vide reg. No.
Dl1za-1591 on 29th april 2016 with cng fitted, but till date cng is not endorsed in rc.
I was told that there is some problem at authority regarding the same & it will be done shortly.
It is an punishable offence that we have not endorsed cng on rc. My car was held 4 times regarding the same by traffic police.
You are requested to help me regarding the above issue on priority.
A line of confirmation of this mail is awaited.

Thanks & regds.

Hemant mozumdar.
[protected].

My name is prabhat mishra and i live at raipur. I have purchased a hyundai xcent sx (O) from shankara hyundai, raipur.

As things stand, when i have taken delivery & drove it to my home. While opening door, i found that the driver side door has been painted. Immediately i called up to sales gm as well as service gm about the same.

They firstly denied about the painting done at front driver side door, later they accepted about the same & offered me to replace the door.

Sooner on 2rd day, i informed them about intermittent braking issue / dicky lock problem / seats cloth were rough due to heavy usage. And for that they told me to be rectify whenever i will be going to visit their showroom. Also agreed to replace abs system, all seats immediately.

After 5 days when i visited showroom, while registration for repairs i found that my vehicle was serviced 2 times earlier to my purchase. When i report this issue, both sales & service gm called me for meeting & offered me 3rd year extended warranty & many courtesy services till 3 years.

At discussion they all agreed about billing the car to 2 persons.

I do have recording of conversation with me by sales gm-shankara hyundai. Also i have taken snapshot of old buyers of this car.

Now looking to this scenario, i has been forced to move to logged a fir against “shankara hyundai” and “hyundai” company for doing such a forgery with me. And also to move to consumer court for justice.

I will wait till tomorrow noon, if you want to resolve the issue. Else i will move further.

Prabhat mishra

[protected]

I purchase i20 active s (diesel) in july 2017 from kamal hyundai kharghar - navi mumbai and i was expected to get at least 18-20km/ltr average but after couple times i tested but it gives me hardly 15 and getting lower day by day. i have requested o service center as well before by submitting it for for first free servicing but i guess they have ignored the issue and i am still facing this issue.

Could you please suggest and give proper resolution for this concern?

Dear Sir/Madam
please note that I had buy a Hyundai Xcent Sx Car and taken delivery in the month of August'16 from Mohan Motors Sector-V, College More Kolkata.
at the time of delivery dealer has given me only one Remote Key and one manual key,
while one of my friend buy xcent S model and got 2 nos.of Remote key.
please look into the matter and arrage Remote as duplicate key .

Nirankar Mishra
Cell No.[protected]
Kolkata-700064.

I have purchased the i-10 era car in the year august-2012. it is very surprised that some portions of body of car are getting rusted

Details are as under.
 car no : gj05-jb-4658
 model : i10 era
 month & year of mfg : august-2012.

This has reference to today’s telephonic talk with hyundai call center, [protected] and mr. ajit yaday (sr. executive.), to my surprise, today i came to know that my complaint has been closed without concerning me. they even not try to find why rusting is happening. i am surprising and even not expecting the way matter is handling by one of the esteemed car manufacturing company like hyundai.

Rusting of the car within the short span of the admired company like hyundai is the wakeup call.

I am really disappointing. senior level request on priority for interference of the relevant persons / senior persons for the subject matter. hopefully, someone will take notice and take the right and positive action.

Nilesh d. amrelia
[protected]

I am owning an i20 (TN 22 CW 9880) and got the vehicle serviced during aug'15 from Express Hyundai, Arumbakkam, Chennai. Post Service there were remarks about the battery and A/C. The subsequent week when i tried to ignite the vehicel i could notice that the the battery was down and i sought the advise of Express Hyundai who in turn suggested that the battery needs to be replaced and i did so. After replacing the battery to my dismay i could not ignite the vehicle again and i got the battery charged from the exide agency on the advise of Express hyundai that there is a problem with Exide batteries. During the discussion the ORS mechanic informed that the belt connecting the alternator has worn out which needs replacement the same which was not informed in the remarks. Despite several requests that i have to proceed to tirupati no categorical action was taken by the service centre. By gods grace i could complete my trip without any hurdle. On 9th October when i was on my way to vandalur around 4.00pm i could notice the battery indicator and i immediately stopped the vehicle and sought the advise of customer care who informed that i need to take the vehicle to the nearest service centre which should not be more than 5 Kms. Being Sunday I had to drive down almost 10 kms to reach Vinayak Hyundai and left the vehicle for service. The reason for the indicator was that the belt got cut and as a result the oil seal was also damaged forcing me to shell out another Rs.2229/- which is of wasteful natrue. Here I would like to make a mention that being a cusomer of Hyundai for almost 12 years now, i am really upset with the lethargy manner in which the issue was dealt by the default service centre thereby forcing me to even change the brand of the new vehicle which i am likely to take delivery of in a couple of months. In anutshell i would like to inform that despite spending around Rs.8000/- during August 16 i was forced to spend another Rs.2200/- for the negligence of the service engineer Mr. Rayappan and inefficient handling of the issue by the Manager Mr. Anandan which may be refunded to me at the earliest. Not only the financial part but also the morale of the service condition is also defeated due to the oversight had the same breakdown happened duriong the trip to tirupati and something serious has occurred who could be held responsible other than the above indicated officials of the default service centre. An emergent action is solicited in this regard failing which I will be forced to apprise the issue to the appropriate authority.

Sreenivas
[protected]/[protected]
[protected]@yahoo.com

GRAND I 10 SPORTZ 1.2 SILVER

FOLLOWING IS THE VIN NO MALA851CLGM496498

ENGINE NO . G4LAGM137289

Bought a brand new I10 Grand Sportz. From Modi - Hyundai Kanjurmarg. Multiple niggles / problems surfaced within days. One of the main concerns noise from the wiper blades. Car was taken by dealership twice to get it rectified. Each time it came back with the problem un-resolved. Multiple mails have been sent to dealership with a copy to Hyundai Customer service. Not a single person from Hyundai has written or called to check. Yet one sees fantastic promises and philosophies on all Hyundai social media platforms on how important a customer is for them...Have left the car at the dealership. It has been 5 days. No one has got back to me yet.

Really feel cheated, sad at how they are treating a customer

The Aircon was repaired for lack of cooling on 6th Jan 2016. The evaporator core assembly was renewed as suggested by the service center. All checks were made to ensure no leakage of refrigerant. A/C system service level 4 was carried out. But now after 9 months the Aircon is again having the same problem of lack of cooling. This clearly shows that the actual leakage was not identified. The mileage at service was 33352km and the present mileage is 44862km. This proves that the repair was not done properly.

I purchased my first car yesterday 23.10.2016 and experienced the worst customer service ever.
1) It took 5 hours to get my 2 cars delivered to me.
2) One of the staff insulted me and my wife and argued with me in front of the other staff. Nobody said anything to her, instead they came up to me and apologized. I felt very low and could not enjoy the feeling of purchasing my first car.

I have Magna I10 Purchsed during 2011. since my usage is very minimum i used to give service for once in a year to Chandra Hyundai - Metupalayam road Coimbatore .
1.Whenever i my car got serviced i do not find any difference

2.Since my vehicle crossed 30000 KM i have been advised to change coolant, brake and gear oil along with filter and engine oil and the quote given over phone is about 8000/- excluding tax. I am really surprised on the quote where as other reliable service centers quote less than Rs.5000/- .

3. Please not any company can grow as long as their customers are in comfort level. Demanding without logic, definitely they loose their customers .

4. under this circumstance being Hyundai customer look forward your kind guidance / action.

5. It is my kind suggestion that you may give us the necessary kit with CD for oil change demo to do it our self.

Thanking You

K.Rajkumar
Engine no - G4HGBM204407 .
i10 Magna 1.1 cc Petrol.

I have given my car for servicing and during servicing they broke the mirror and they have told me that the have broken it and asking me for money. Also their manager talking rudely. Is this way to talk with customers? His name is tilak chandra from Amravati showroom ketan Hyundai. This is the worst showroom and worst service provider. Dissatisfied

I bought a car from novelty hyundai in august but they guys not give me 2nd key i have already tell to mr kalia branch manager of dis branch and mr chadha chandigarh branch no body listen my problems every time give me some time give some time. What is this dis guys are spoile the brand name i have begging so many time so at last i have sent the mail to u kindly solve my problem

Thanks
Amandeep sharma
[protected]