Hyundai Motor India Complaints & Reviews

There is numerous issues in my only one year old hyundai creata car, i have said them various times that i feel very bad suspension in car, and there also problem in alignment. But the service centre did not provide me any solution. The service station told once that there is problem in suspension part and there is fault in it... We will change that in next servicing. But now they say that there is no problem in that part and you will not getting any part replaced. My experience about hyundai is very worse and i will not recommend any of my friend for hyundai

This is my 2nd hyundai car. I have respect of this brand due to balance in quality-cost-luxury.
I came across issue only for last 2years:
I tried to post complaint at hyundai site at company site - http://www.customercare.hyundai.co.in/ServiceFeedbacks.aspx - but all fields not working hence could not submit there.

I want to do periodic servicing for my i10 car. The amount claimed by various dealers ranging from[protected]. I was surprised with this high cost as my neibour's sedan have too less servicing cost. Dealers claimed that company price increased. When i checked charges mentioned at your site the company charges are not so high. By that service+taxes+profit should not cost more than 3800/- there was scheme by mahindra which they game servicing at 2500/- this was hyudai would loose customer.
Can you please help me to get my service done at proper price. Can you please communicate the standard rate card to service centers and force them to display.
Thanks

My accident was held on 20 augest 2016 at kanpur road after ganga bridge i sent i car to khana hyundai at kanpur on 26 aug and i got it back after 4 month on 2 december and when i bring it back to lucknow and after next morning when i start it black smoke is come out from all the side of car and when i sent my car to lucknow hyundai they said that you have to take it back to khana hyundai and i am not satisfied with service and i spent total 1 lakhs 60 thousand rs and now i am planning to do an case on company and my car number is up32df7299

Sir im last 10 year Parment coustmer of hyundai after Every 2year i buy new hyundai car from paras hyundai ganaganagar rajasthan . Last week i sold my xcent car .today i went to buy new i20 magna petrol . So i talk to the sale
man mr husain khan on phone but its v said he used abused words to me and for the onwer of paras hyundai mr harsh . I have the all voice recoding in my phone so i belive u wil take proper action on this matter . So from today i break the 10 year relationship with hyundai and going to buy maruti swift for the 1st time
Thanx
Rakesh midha
[protected]

Dear sir, madam

Mai Ne ramghar vastal hundai SE new excent top model kharida hai uasme do tin bar starting problems IEE aur JB car speed hoti hai tb engine se kuch awaj aate hai.
Mai kal ramghar SE najdeek goola me tha phir SE wahe starting problum huwe to ramghar center SE service krwya mgr phir SE se wahe problume ho gaya. Aur mai raat bhar SE abi tk bokaro me fasa huwa hu so please help me

Kishor Rawani
River side, bhurkunda
Mo- [protected]

After insurance claiming, FR-Bumper replaced by Divine motors silvassa on 30/09/2016.On date 09/12/2016, suddenly running car overheated, some noise came and running car stopped.we called service engineer from Dhruv hyundai motors, Daman.He checked the car and told that cooling water empty.He took car to the show room and checked in detail.He observed that some engine parts were replaced in previous service by Divine motors, Silvassa without informing to car honor (see attached photo pointed out by pen).So he refused to touch the car for repairing.Upon calling to Divine Motors, person refused to take car to the show room by their own so we spend money and sent car to divine Motors.So we request you to look in to the matter and we want new engine or give us new car.Why he has replaced the engine parts without information?? and bill also not given only bumper replaced.It is cheating and fraud.Please investigate in detail who has done this otherwise we will take action against company.Reply as soon as possible.Name : Nidhi Pravin Patel Contact number ; [protected] & [protected]

Dear Sir

I have I -10 no MPO9-CE 9764 on dated 25.10.2016 .

full description of the incidence :- The divine hundai engineer inform when i went for servicing and wheel alignments, the carrier assy front end module broken and need changes .

I inform how it can be broken without accident, he inform it is broken on speed braker also .

Now i claim on hundai why they are manufacturing so week carrier, broken without accident, the company is fully responsible .
Secondly The munciple corporation of Silvassa responsible for it .

I want compensation of Rs 30000 from company

Hyundai workshops charges me for original hyundai part but repair the old one and fixed it. It happens with me at Goyal hyundai paragpur Jalandhar Punjab India.
Where I went for repair of my car body front bumper and rear bumper but the workshop worker billed me for new bumper but when i check throughly come to know that was the old bumpers which was repaired and painted. Hyundai should stop this illactivity of cheating their customers.

On October 09, 2016 I went to finally take the delivery of my Creta Petrol Automatic (MH XX XX 5056) from Kothari Hyundai, tilak road branch, Pune after a two week delay and when I went to inspect my car, to my surprise I found two unknown people seated in my car (in the driver and co-driver seat) along with the sales representative from Kothari Hyundai (seated in the rear passenger seat) who was showcasing my car’s music system, AC, interior reading lamps and other features and when I objected, after five minutes i.e. after the demo was completed they left my car leaving the floor carpet and the seats (as the lower seat did not have any plastic cover) dirty as well as leaving behind a pre-programmed radio stations and a synced phone on the music system for me to take home. This happened in front of me and I am not even sure of what all the showroom would have used my car for given that it had covered 18 kms at the time of delivery.
Post which I spoke to the manager asking for a refund as I refuse to accept a used car or alternatively had asked them to for a compensation as one they had used my car that was already registered on my name without my knowledge and second I strongly intend to penalize them for spoiling my entire car buying experience.
After an argument, the manager informed me that he was not going to either refund my money nor was he ready to compensate at best what he can do is offer an apology as in his words I quote ‘sir khoon thodi kiya hai isse jyada aur kya kar sakte hain’ (translates to ‘sir my sales representative has not murdered anyone and what more can I do’).
Given my wife’s request I reluctantly took the delivery of the car after spending over two hours in the showroom and we drove away cursing ourselves for buying this car and having to deal with such arrogant dealer.
At the time of delivery, 1) my car was dirty and 2) All the features of my car were explained in a very shabby and an incomplete way.
I had lodged a complaint through the website post which I got a call apologising and when I asked for an action they said that they have deducted the sales commission for the concerned representative and when I asked for that amount to be refunded or donated as to why should a dealer benefit out of my loss they had no response.
Recently I again called the helpline to escalate it and post which the dealer again called me to inform me that they are happy to offer a free car wash package as the car was dirty at the time of delivery. To which I question, what is the point of offering that after close to a month of delivery, I mean are they that dumb to assume that I would go around in a dirty car waiting for them to understand my concern?
I have been a loyal Hyundai customer right from my Santro (MH XX XX 334) that I got in 2001 till date and I am shocked to have gone through this experience.
I hope that you understand the fact that I am not buying a INR 1, 000 garment but a INR 15 lac + car which by itself is an event in any individual’s life. I am not asking for a compensation to make money out of my ordeal but want justice for ruining my wife’s gift and the rudeness that we had to face that day. Actually, I will humbly request that please take my car back and feel free to use it as a demo car and refund my money as every time we think about it, we just hate the car even more.
P.S.: I have written several emails and have also been in touch with Himani & Viviek from their regional office but there has been no communication from their side as well for close to a month now.

Fyi...

On 16-oct-2016 12:10 pm, "gulshan jadhav" wrote:
Dear team

Does it take a month to reply to my complaint??? Is this a kind of after sales service offered by hyundai???

If i don't receive any reply within 2 working days on the below email, be assured of escalating it to the next higher level.

Regards gulshan jadhav
M-[protected]
From: gulshan jadhav
Sent: ‎13-‎09-‎2016 13:31
To: sales. [protected]@shreenathhyundai.com; harshu
Subject: complaint regarding hyundai i20 elite asta dated 19.07.15

Dear team

This is with reference to my hyundai i20 elite asta which is registered on my spouse name, mrs. Harshala jadhav, delivery date 19.07.15 from your chembur showroom.

At the time of delivery at my residence it was found that there was a deep body paint scratch on the left hand side back door of the vehicle which immediately without any delay was informed to your sales staff at chembur who in turn replied me saying that it will get rectified post inspection which was also done approx within a week but till date there has been no response neither any concrete solution about the same.

Every time at the time of servicing the vehicle it was brought to the pick up staff's notice about the scratch & every time a false commitment was made to get it rectified by saying the govandi workshop is closed on sundays & holidays. Last service time also it was again brought to your notice that it has still not solved upon which your sales staff of chembur made a point to say that since the workshop is closed we couldn't resolve it but will get it done next time.

Now, at the time of final servicing of the vehicle you are pointing out at the customer's fault that why wasn't the same immediately not dealt with in spite of customer's follow up with your team.

I need a immediate solution on this as now the same needs to be cleared in my insurance claim as per your staff wherein i'm on the loss of losing my no claim bonus & just for the reason of your staff's negligence.

Awaiting for your response at the earliest.

Regards gulshan jadhav
M-[protected]

Sales executive name: gurunath at chembur

Dear sir/madam,

We would like to inform you that heating problem is being observed in my car during travelling before dipawali in year 2015. My son was immediately visited at sas hyundai lucknow and handover for its trouble shoot. We had deposited the amount rs 15000.00 as claimed against repair charges.

After repairing, car could not be started then they told us that ecm was not working. We were of the opinion that rare possibility would be for the defect in ecm therefore we had insisted to recheck but they had not done.

Ecm was taken from my car from their work shop and got checked outside from the expert and found in working condition. We had paid rs 10000.00 unnecessary to the engineer of ecm which was wastage of money due to lack of knowledge of sas staff.

Sas had also crossed check my car with healthy ecm from their own stock but car could not be started.

After passing of 8 months of time, sas told that problem could be in wiring so further demanded rewiring charges of rs 30000 approx and asked to deposit rs 10000 as advance so that car could be repaired.

We would like to focus you that one year time had been passed but car could not be repaired due to incompetency of the staff of sas hundai and your customer was suffered for whole year even though we had not lost my patience and asked to repair free of cost since happened due to incompetency of your technical staff.

This is very surprising for us and should be for you also since hyundai is a very reputed organisation that hyundai car could not be repaired from sas authorised service centre of hyundai.

It seems that sas hyundai does not have the competent staff therefore our car could not be repaired with in a year and always told a new story.

Since expenses was done by us due to wrong fault finding analysis by sas as well as too much time period so car should be repaired free of cost but no action was taken from their end till now.

We had requested sas all senior personnel even owner also so many times to repair my car free of cost. Sas personnel is not worried about customer problem and nobody had responded yet even after passing one year of time.

We are again requesting sas through you (Hyundai motors senior personnel) and ask to kindly intervene the matter to get repaired my car free of cost basis lying at sas service station lucknow without any further delay.

We have already suffered a lot and spent handsome amount money for travelling by hiring four wheeler so you can understand my feelings. My car is still lying in sas service station lucknow.

Please confirm your action plan as soon as possible.

Present address -
Sachida nand mishra
General manager (Power plant)
Gsml (Adventz group)
Aira - khamaria (Kheri) up
(Mob. No. - [protected])

Permanent address -
Siddharth mishra ([protected])
S/o sachida nand mishra
C-139, sec-e, chandra lok colony
Aliganj, lucknow

Resp sir/madam,

I am the owner of santro xing vehicle (model-2008) vehicle no: ka-02 mc 6578, i used to leave the car for regular service from past 8 years at advaith hyundai, belwadi, mysore karnataka state. ph: n: [protected] feb -2016 i had left my vehicle for service and these people charged around rs. 17000/- and again in the month of august i had some problem with clutch plate which got stuck up and could not able to move the vehicle by inch and at that time i was in tiptur so i left the vehicle for repair at vicky hyundai ph no:[protected].
These people again charged around rs.8000/- for repair. now i left the vehicle for regular service at advaith hyundai belwadi, mysore karnataka state and these people charged around rs. 26000/- by telling gear has wear off due to oil leakage in the gear box. whose fault is this? is it my fault to own such a car from your esteemed company or these dealers/service centers fault please tell me.
Finally, again i have the same problem after paying this entire huge amount for just maintenance for the span of 8 months. again gear problem and oil leakage what is the bench mark you company fix to avail dealership/service centers. i need justice and payment to be reimbursed otherwise i am moving to consumer court.

Regards,

Ashok k. c.
Veh. no: ka-02 mc 6578

We bought a Hyundai Verna two years back and a faulty car has been to sold to us. Even after complaining several times to the service providers and the dealer they did not solve the issue.The steering (Most important part of the vehicle) is faulty and gets stuck while driving. We flagged the issue to the authorities and they did not do anything about it.

We have sent the car for service four times and still the problem remains and gets serious. We just misguide you and scam you for the services without resolving a serious issue which persits even after paying.

Dealer: Libra Hyundai
Service Provider: Libra Hyundai
Location: Dhanbad
State: Jharkhand
Country: India

I purchased a i20 on[protected] on 29th when saw my car i saw that front tyre was punchured and i never made any penchure on tyre still there was a one repaired penchure so plz solve my problem the show room ones are not responding to my problm so kindly please take action and get me the new tyre and even they are too late give papers which i have to sumbt in r.t.o

Hello,
I have purchased elite i20 asta (O) in jan2016. I am using the vehicle regularly. Two months before i have noticed front - lh side alloy wheel got bend in the out side. I was not met any major accidents for this type of impact. I was told by service dealer during their analysis last wee, alloy wheel to be replaced. I am not convinced with this answer, because there is no issue in tyre. Hope wheels are made considering indian road conditions. So i request hmil to support for replace / repair of alloy wheel.

Vehicle registration no :
Tn85 b 7755

Regards,
D ravi
[protected]

Hi team,

Its been a long time, i am complaining for my registration certificate but till date i have not received any single call or revert from your side nor from the dealership. Its very sad to know that you don't value your customers. Can u guys please provide the id of hyundai md so that i can give him a feedback that which kind of services your team is providing.

Once again i am highlighting the same issue, that i am continuously chasing for my registration certificate from last 15 days, but they are not replying with me with the solutions, they are just saying that please give us some time & even dealership is not picking up my call from last one week & previously they are building pressure on me that please take your complaint back.

My complaint no. Is 1/[protected] & car registration no. Is hr26 cz 4655.

Looking for your favorable revert.

Regards

Sharad nassa

We have been promised on the day of booking that we would be given 5 years teflon coating for car once in each year.

On the delivary day we did not get it. When asked the sales person he said the booking guy is not aware of Xcent and he promised. Again after a long discussion he told he will talk to his manager and give us the card for 5 years teflon coating. After a week of delivary and continuous calls to the sales person he called and informed teflon coating will not come for 5 years and they have given us for 1 year.

While booking the car when we asked for a discount the sales person told that teflon coating will cost a lot and so they are giving us the discount in form of teflon coating

Only mistake happened from our end is the guy had written what he has promised in the booking form and we forgot to review it and today after a big fight the showroom guys are bringing the booking form and showing us that teflon coating is not written

I am really unhappy with the service

Please do justice in this case

I am running Hyundai grand I 10 for last two and a half years.I am not satisfied without mileage of 7 kmpl which was persistent for last two and a half year...I am totally frustrated by it.Hyundai is not ready to resolve it... They are not ready to accept the problem...
The mileage tasted by technician came out to be 18 kmpl.which shocked me...
.plz help...
Pooja Kejriwal
[protected]

I have booked Hyundai Xcent VTVT ABS model with Mithila Hyndai, Mira Road branch. I have made 100% ex show room price on 28.09.2016. At the time of booking maximum lead time for delivery quoted to me was 21days however it has now been 2months & till date they are unable to give confirm delivery date. Also note that I have booked a T-permit car which I am going to use for Uber & Ola. However due to such extensive delays I have incurred loss of 2months EMI as the vehicle was not delivered hence not used for the purpose it was purchased.

Request you to kindly help in getting delivery of the vehicle & also compensation for 2months EMI that i lost due to non delivery of the vehicle.

Thanks & regards,

Bhavna Mishra
Deeyara Travels
[protected]

Mine is Hyundai XCENT No. UP32GH1054 that I purchased 1and half year ago.
At the time of purchasing the car, It's petrol average as declared by Hyundai was 16lpkm which came down to 10-11lpkm soon after a year from its date of redelivery.
I registered my complaint with the local office in this regard.
In response to my complain, they took my car to service center thrice, got it serviced but the problem remaining unresolved till now.
How can a petrol average of HYUNDAI XCENT come down to 10-11 only after a year.
Pls let me know if there's any possibility to get my problem solved.
NEELAM SINGH,
W/o BIRENDRA SINGH,
B-113, Mayur Vihar Colony,
PO; CIMAP, Faridi Nagar,
LUCKNOW UP
[protected]