Hyundai Motor India Complaints & Reviews

Respected sir/mam
I bought new I 20 elite asta (o) in 2015 Aug from September my stereo is not working properly condition and there is voice in dashboard and window . I complain about it in Hyundai service centre mundka delhi 110041 atleast 10 times but there is no satisfied response I got from them . I am really fadup from them plz do resolve my problem.

I gave my car for 3rd free service to KRSA auto care(HYUNDAI authorised ' A ' grade service centre-KK Nagar Chennai) on 17 sept 2016 by 2.00 pm on 18 sept 2016 10.30 am I got a call from the service centre saying that my car met with accident while taking it for test drive and the staff of the KRSA is acting cheap and not even bothered of damaging a customers vehicle, and asking me to claim insurance, this is my first damage to my car, left rear side is totally damaged, front head lamp has severe scratches, the way they treating customers is ***, the ARM of the branch Babu is not even aware of happened to my car and convincing me to claim insurance, i want my car to be delivered within 3 days without charging me a penny.

Hi Hyundai Team

I request that this email be escalated to the top management so that they know the pain of a loyal Hyundai customer.
1. I’ve been a lifelong user of Hyundai cars, hence as the first car purchase after my job I went to a HPromise centre to buy a i10 Asta MH04 ET 7907. I was assured by the over 150 tests etc. which were described in the brochure. Within a couple of months, in the middle of the highway the power steering failed. On taking it to a Hyundai service centre – R Square Hyundai, Chembur, Mumbai they informed me that the warranty does not cover steering defects and I paid around Rs. 20000 to replace the steering rod. The battery failed next in a month – Rs. 10000. The tyres were worn out - So replaced all at a cost of Rs.40000.
2. I’ve been regularly services the car at R Square Hyundai every two months with checkups and all the necessary fluid changes. However a month back, just weeks after the warranty expired I saw smoke from the engine. After taking the car to the workshop, I was informed that there was a hole in the engine which was leaking coolant and replacing the whole block at a cost of Rs. 70000 was the only way. Despite regular checkups, they had never warned me of even wear and tear. After much financial planning, I approved the same.
3. It’s been two months since the car has gone into the workshop. ON THE DATE of planned delivery, I was informed that due to the replacement of the engine block by the service team, now there is low compression in the engine and now they’ve requested the Hyundai team to take a look. The planned repair for a minor hole in the engine, led to replacement of the whole block which led to new problems which didn’t exist earlier for which estimated repair time is unknown again. I have not been provided a replacement car even for two months now.

As seen above I am suffering continuously by trusting Hyundai and have been facing continuously bad service and a HPromise assured car ran into all the above problems. Request you to escalate this issue to the Service Head’s attention, so that a valued customer isn’t lost for a lifetime. Request a confirmation and a revert please.

Warm regards,

Ajay Cyril
Manager-Projects and Operations
Group Technology Office, Tata Sons
2nd Floor | Bombay House | 24 Homi Mody Street | Mumbai 400 001
Tel +[protected] | Mobile +[protected]
[protected]@tata.com | http://www.tata.com

Dear Madam / Sir
I am a skoda patron now shifting to Hyundai. I have booked Hyundai Creta E+ Petrol variant at aprox. 999000 (Below 10 lacs) Ex showroom price in Mumbai.
When I goto give them cheque today (my loan approved) I am told that government has increased the price and now you will have to shellout around Rs 33000 more. I just now called your customer care [protected] and spoke with your representative Mr Sudhakar who said the price is still below 10 Lac for same variant in mumbai. Here dealer is telling me the variant costs more that 10 lac and hence VAT etc taxes are levied on me while this seems to be the dealers hike not Hyundai's price. Even if it was they never intimated me of this and can not force me at last moment to generate more money. All government increments come with a forwarding notice and I was not intimated of it. Plz tell me what you think about it and how should I go about sorting this issue.

Thanks
Sanjay Khanduri

Serious problem noticed in cluch and in power steering of magma i20

I, tapas kumar panchali, having purchased one i20 magma on 27.09.2010, from a dealer name bengal hyundai, at forshore road, howrah, like to draw your kind attention about a serious and rather grave problem noticed in clutch and as well in power steering while driving.

The clutch gets hard and hot while driving vehicle particularly in congested areas, in traffic jams and as well in areas where movement of vehicle is in slow speed. The vehicle never moves at all even if you accelerate. The clutch needs cool down from time to time till you reach your destination.

It is very dangerous and serious in nature for the one who drives. Further more the steering too at times gets hard and never allowed to get steer (To control the direction). I got it repaired from the local mechanic at that juncture to get relief and reach home safely.

So, under the circumstance, i request you to call for my vehicle for through check of such serious problem on free charge including replacement of spare parts as the vehicle has ran only 7600 km. So far.

I am looking forward for your kind response in this regard.

(Tapas kumar panchali)
11.09.2016

My car was serviced on 13July.Accidently my car was damaged as tres fell on the car during rain.For repair I send my car to MR Hyundai on 26th Aug16 . It was dent and paint as only outer body was damaged.I got my on car back after 10 days on 6th Sept16 and since then my car is not working.

On 8th Sept16 cars clutch stopped working though serviced one month back.As per dealer hydraulic pump is not working and need to changed.I thought its one of case and it costed me Rs 8000.They repaired the part and gave car same evening on 9th Sept16.same day while driving back suddenly my cars AC was not working properly.
I again went back to dealer next day and as per him there is no problem and if required AC can be serviced and charges are 3200.Advised me to continue
with it for a while.
Now I my car have start problem, EPS not working properly as well AC is not
working properly.
My car was with dealer for 10 days, serviced one month back and now suddenly my car has developed multiple problems and the dealer is not ready to accept any of the above listed problem.

My car is always serviced at dealer and this time I see total lack of service as well poor repair as well my car is handled badly during denting and repair .That is why suddenly my car has developed so many problems suddenly.
All above this dealer is not ready to listen.

I had a starting problem with my I 10car and hence sent my car to Karnataka's Hassan Hyundai car service centre. Initially they told that sensor should be replaced and replaced it. Car ran for about 500to 600 kms. Then again had same starting trouble. Again towed the car to same center, this time they told some EGM and electrical problem. Then again changed everything for a cost of around 520000!!!. Car ran for about 7-8days. Again today I have same starting problem!!!. Don't know wat to do. My First bill was around 15000!!! Totally I have spent around 70000!!! Without getting my problem solved. Hats off to you people!!! I have never experienced such a worst experience in my life. No one should ever buy Hyundai cars.

I have purchased Hyundai Verna manufacturing year 2013 from Mai ( Mohan) Hyundai Kolhapur . Vehicle no. is MH08 Z5411, while purchasing salesman told us car is free from accident history and run 65364Km. After purchasing while going through its service manual it has observed car has serviced for 110000 Km, but in dashboard km it shows 65364Km . They have cheated while sealing their car, I have purchased this car by considering it has work less.
While purchasing they committed to complete some work ( driver side door locking switch, rear window glass operating switch, bottom side engine guard cover ) within week of time but after one month also it is pending after enquiring they told still they don’t receive material.
I have purchased this vehicle only because of Hyundai preowned policy and repo of Hyundai motors but their dealer has cheated me. I want after 100000 km service from company and give extended warranty for 2 years. I hope company will see in my grievances and take appropriate action.

To
The Director
Hyundai Motor Limited

SUB: Customer Service is very pathetic/worst of your Hyundai Road side break Assistance/Help line customer support team and your local service centre KUN Hyundai- ECIL.
Dear Sir,
I Sunku Venkateshwar resident of Hyderabad is using your brand car I20 model 2011.
I never faced any problem with this vehicle, but I used to visit your service centre- KUN Hyundai ECIL location regularly for general check up. I referred to my family/friend circle to purchase Hyundai brand as your service support is good. Based on my feedback 4-5 of my relative/friends have purchased your brand (I10 model) and they are satisfied.
Yesterday evening at around 5:15 pm, one of a biker (students) hit my car on the national highway during heavy rain. The car front bumper/tire got damaged/burst and the vehicle is in immovable condition & the breakdown spot is in jungle.
I and some unknown persons has contacted your Hyundai Road side Assistance, Helpline customer care and Kun Hyundai Service centre located at ECIL, Hyderabad for an hour, none of your team have not responded properly and advised me to visit local service centers. Myself and my family got struck on the road for 3 ½ hours in heavy rain in that jungle spot to clear the traffic.
One of the cab driver was picked us at around 8:30 pm and visited your showroom located at Bowenpally, Hyderabad. I have spoken to one of your executive and explained the complete scenario of the incident. He said that this showroom is a sales showroom not service and moved away from the reception area. Literally I fed up and my mind was completely blank due to the pathetic response of your brand showroom and started shivering due to wet and low body temperature and unable to speak out with him. Please check the video visuals in your showroom CAM, then I dropped my car keys on reception table and requested to pick up my vehicle from the breakdown spot.
At last two guys were understood my situation and started co-coordinating with the service team. Still there was no response from them and one of the executive intimated to their showroom M.D and asked us to hand the keys after 1 hour. I appreciate those two guys for their good initiative.
Can you please reply me for few points given below?
1. Why and over what for your road side assistance team?
2. What for your costumer care /Toll free help lines team?
3. Even my regularly visiting service centre (KUN HYUNDAI, ECIL) has responded worst

As per yesterday’s situation the public feedback for the above points is very much negative and said these are all for advertisement, show put up to attract the customer. With this feedback your market value will be decreased compared to other brands. So, please correct it ASAP.
Customer mouth to mouth feedback is very strong than paper/TV advertisement about your brand sale.
Finally, I request you to look into the matter and provide me the better support to come out from the depression as I will not provide any document to your service centre because they made me to run all the way from breakdown spot (Jungle) to your showroom at late hours and they have not responded properly until the intervention of some senior management head.
So, please once again look into my issue and understand my pain which was given by your team and instruct your team to repair the vehicle with free of cost. I will not pay a single pie to them else I will leave this vehicle to your company forever as a gift.
Hope you understand the complete scenario of my incident (Check my video visuals in your showroom) and expect a positive response from you for my issue.

Yours sincerely,
Sunku Venkateshwar.
Hyderabad.

I am really unsatisfied its been just six months. no body is there to listen and resolve my problem. Your after sales service is worse. People at your service center take no responsibility. At your Hyundai india page I have uploaded a video of one of the many problems I am facing and going to upload it as many place I can very soon. So plz contact me as soon as possible.

Dear Sir

Ref: i-20 car(KL06G5999) petrol

While we were refilling in a petrol pump in Pala, Kottayam, Kerala they filled Diesel instead of petrol by mistake and the car got damaged.
We took the car to MGF Motors Limited, Kattappana, Idukki Dist. Kerala. They informed us that it will cost Rs.60000.00 to get it repaired in 10 days.
After repeated visit to their station and follow up they handed over the car after 38 days (from 26 June -3rd August 2016). They have billed unnecessarily so many things and charged us Rs.82456.00.
The car was under insured with United India insurance company limited and the service station did help us to get any claim from the agency.
Since I am an Army person I had to travel to Delhi.
Because of time waste and money I had to suffer a lot.
Therefore it is requested you to kindly help me. Copies of the bills and a copy of insurance is enclosed for your notice.

Thanking you in anticipation

Yours sincerely

Prince Thomas(Indian Army)
140-C, Pocket A/3
Mayur Vihar Phase III
Delhi 110 096
[protected]

Sir Namashkar Pranam my self Rampratap Jangid i purchased HYUNDAI VERNA FLUIDIC 1.6 on 2nd SEP 2013 AND CAR No. { RJ19 CE 6238 } on 2nd SEP 2013. From 2 sep 2013 to 23 NOV 2015 totally i will suffering from battery problems from very first day . My car around 20 time starting problems every time battery discharge . During time nobody listen my problems ok . Last final warning to company on 20th NOV 2015 to Deora hyundai then REPLACE MY CAR BATTERY on 23rd Nov 2015 after 2 year my problms solve .
SECOND PROBLEM ON 27 APRIL 2016 : Engine starting heavy noise problems. I will go to DEORA HYUNDAi and so my problems after 3 days they will talk to me LIFTER PROBLEM. Without my presence all lifter 16 pc Replace and i will pay Rs 20000 bill on 9th May 2016. And they will promise to me car is ok, no noise in car . in case problem will Repeat again then we are RESPONSIBLE .ok
NOW TODAY DATED 16th SEPT 2016: ENGINE NOISE PROBLEM REPEATED AGAIN. My car at DEORA SERVICE CENTER.
Please tell me what can i do...??? I totally suffering from last three years. Because of the reason I WAS PURCHASED YOUR HYUNDAI VERNA CAR...?..?
Now i will not capable to pay any kind of bill related to engine noise...

Hyundai team,

Triumph sales at Manesar (Gurgaon, Haryana) is not responding to my queries (As I bought a new verna recently from them but some financial mistakes has been done by them).

For details go through the trailing mail, I wish I will get some reply from Hyundai team else I would approach to Customer Court.

The whole story is as below :

Triumph Sales (Hyundai Manesar) made mistake by charging me with an additional amount of INR 1775/- (false charging on insurance amount).

Second mistake was about the deduction of 1% tax, that was not legal as per Govt Laws.

Now I have gone through the invoice which they have provided to my family and I am going to describe one more mistake by Triumph Sales team here as below :-

1. Total Payment done by me i.e INR 12, 55, 000 with the breakup as below
Old car price = 1, 50, 000
Cash Discount = 70000
Cash Booking = 5000
Cheque Payment 1 = 1, 30, 000
Cheque Payment 2 = 4, 00, 000
Cheque Payment 3 = 5, 00, 000

2. Amount in invoice is INR 11, 13, 244/- and insurance amount is INR 45890/-, so total amount is INR 11, 59, 134/-

3. Now the panic point is about the difference between the total paid amount (para 1) & total amount (para2)
i.e.[protected] = INR 95866/-

Provide me the breakup details for the amount INR 95866/-. On what basis this amount of INR 95866 has been taken from your side and why ?????

Name - Dheeraj
Vill - Manesar

I have xcent sc, in Dec'15. On 22nd Aug'16 I have met an accident near Tumkur, Karnataka and tried to complain through toll free no. But it was not working properly. Tumkur showroom nobody willing to cooperate, anyhow I managed to reach home with the help of a local mechanic. Afterwards on 23rd I complained in toll free no and given in service centre. On 25th I sent a mail and narrated the incident to company for warranty claim. for 22 days no body responded from the company other than service centre. Now after 25 days they are rejected the claim of warranty. Now I am in trouble to claim insurance.
Now I got conclusion that Hyundai will not talk to customers if they die also because of car. Hyundai will not trust customers, but they expects customers trust. Since 13 years I trusted the company, with this incident I lost confidence on Hyundai. Whoever seeing this post don't buy Hyundai cars. This is my sincere advise. By mouth talk I am going to advice to my neighbors, friends and known people.

I have bought EON 1.0 Magna +. It is less than two year old. With front tyre one small stone skidded and hit petrol tank and it leaked. I contacted your emergency they have refereed to Samara Patparganj. Despite of waranty they said I am to pay 5000. I have agreed and ordered to do the job. My car is lying un attended since last 8 days and still no action. Please do the needful.

I have purchased Hyundai i20 elite sportz on Oct'15, second service done in the month of Aug'16 and used Shell synthetic engine oil. asked for MRP than explained that is is internal for Hyundai and can not be shared. Pls clarify on below mentioned issues.
1. MRP of engine Oil used during servicing (Shell synthetic engine oil)
2. MRP of chrome fitted on my car.
3. MRP of wooden 3M panelling fitted on my car.
All above products are available in market as well (Not the product of Hyundai) and available with MRP. as per mail received from MR Hyundai MRP is internal for Hyundai reference only and can not be shared with costumer.

I bliave that MR Hyundai shahibabad Ghaziabad is cheating with customer.
requested clarification and action if found guilty.

I had purchased Xcent vehicle in the year 2015. Twice the car met with a minor accident that is a slightest hit will bring the front bumper down. Efforts to place a protective covering didn't materialize since the mechanic says the chassis is too weak to hold it.
Company should redesign the car in such a way that it withstands atleast a small hit.

I have purchased a new CRETA 1.6 MALC 381ULGM101950l from PINNACLE VEHICLES AND SERVICES PVT LTD., GURUVAYUR ROAD, AYYANTHOLE P.O, THRISSUR 680003 ON 22/6/2016. Veh Reg No KL 08 BK 33. The vehicle has clutch complaint and I reported the complaint in the time of 1500 KMs Service and 10, 000 Kms service to the Dealer. But Dealer PINNACLE VEHICLES AND SERVICES PVT LTD., GURUVAYUR ROAD, AYYANTHOLE P.O, THRISSUR 680003 failed to detected the problem not tried to solve it. Yesterday the vehicle got breakdown and I reported the complaint to the dealer. They suggested me to contact company customer care by telephone . The Company Customer care telephone is actually waist. It has taken 30 minutes to contact and asked me in Hindi. They advised me to contact dealer and tow the vehicle, but dealer refused saying that they have no sufficient staff and problem not sorted out.After long bargaining with them I tow the vehicle by my own payment to the Dealer. It has taken so many hours. It caused me loss of money and valuable time. So please pay me the amount which I am claiming otherwise I am going to consumer court.I have been harassed many times and .It gives a bad reputation to company and agency. Please look into the matter and do needful to resolve the problem. Please contact [protected]

We purchased Hyundai Eon Dlite plus vehicle from Residency Road, Bangalore on 16th June, 2016. Thereafter we did our first service in Devarabisanhalli, Sarjapur Road on 16th July, 2016.
After month i.e. on 16th Aug, 2016, we faced issue that buzzer of car was not working during reverse gear and on lock/unlock. Thereafter we called Hyundai Service (Mission Road) and one Mr. Malikarjuna (service specialist) told that I need to bring my vehicle to service Center and it might be a minor issue which can be repaired.
When I brought my vehicle to Devarabisanhalli service centre, the new service specialist told that the repair can be done but it is chargeable. When I told that I have just purchased my vehicle few months back and it should be covered under warranty period he told that I need to take vehicle back and call another person whose number he shall provide. Since I had brought the vehicle from Electronic City, I did not want to take it back without any work, so I insisted to repair on chargeable basis on which he agreed. Thereafter he did the repair, issue was in speaker of buzzer which had got damaged due to water during last servicing. However he refused to give me bill.

Honestly speaking, I did not expect this kind of response from Hyundai.
This is not expected from a brand name like Hyundai.

Now, I want my money Rs 750 back from Hyundai. Pls do the needful.

Hi,

I bought i20 Diesel (white, 2016 model) car 7 months ago from Himgiri Hyundai, Dilshad Garden, Delhi but from the beginning i am facing issues with car alignment . I have shared my complaint to respective service centre and they tend to make it work that time but as soon as car hits the road same problem hits back. I have complained the same right from very first service but i am not at all satisfied with the outcomes . If i am buying a new car shedding out huge amount for that, i should not be getting these kind of problems in very few months of buying it.

My question is how can a new car which has not been driven in rough conditions have such a major problem. I would request you to kindly look into this as this a major issue with car authenticity . I am not satisfied with the car delivered to me .