Hyundai Motor India Complaints & Reviews

I brought a Creata from Hyundai last February 2016 now its failed to drive due to clutch problem. then I put on last Saturday in Silchar service Centre but they are unbillable to repair. till now they are unbillable to repair due to part not available. how its possible silchar Hyundai service are doing service without spare part. and any part order time minimum one week.

I have bough Hyundai i10 in Nov14 from Garve hyundai. I have done 3 free services with Garve Hyundai and my experience is worse.

1. During my second servicing they did wheel alignment without even asking me. They charged me about 1000 for this. I also checked the manual and found out that it is not mandatory. Also if we look at the service schedule of competitors models of i10, no one suggests compulsory wheel alignment after 10K running.

Dear hyundai team,

My name is aditya patel, i had booked hyundai xcent on 5th aug.
When i visited showroom first for vehicle, the showroom guys used to call me twice a day for vehicle booking. they also approached me that if i am busy they can come to my office or home to collect booking amount. if they can put so much of efforts to come n collect booking amount.
Why it can't be done to collect documents and other assistance actually required

I had submitted all my documents to showroom guys. after reminding them twice they started there verification formalities as such they are doing favor on me. i was not knowing that my guarantor civil is not good.
After that i had given them a different guarantor documents. again the same thing happens. only the thing is i haven't given them salary slip of my new guarantor. meanwhile asked them to start there process till the time ill give the slip to showroom.
This thing happens on 16th september, and till today 21st sept they haven't started any thing neither they call me for verification nor they visited my home town for verification.
When i used to call the sales person of showroom he don't answer my phone and if he answered he used to talk to me in this manner as if i asked him for his property. and today when i visited showroom for remaining documents, i came to know that his finance guys are unaware for second guarantor is already submitted. if today also i won't go to showroom they would have not come to know that i had already submitted my documents of the second guarantor and even i would have not come to know that this kind of scenario is going on.

This is how the behavior cycle goes from a customer visiting showroom till the vehicle is delivered to him and the time and energy that is wasted by a customer.

Now they have assured me a time span of 4 days within which they will complete the verification process and other formalities. and promised to deliver my vehicle within 8 days.

Hope u will keep ur word!!!

Thanks and regards
Aditya patel
+91 [protected]

I'm nisha r patel 7-b dave appt, kalol purchase xcent car no gj-18-be-1489 from gandhinagar but under the warranty car not run properly and we have done 2 free service but no body work satisfactory in month of july i met accident and then after i received my car but front side light, horn, even my decorative jali removed but not return and clutch not fit properly even front side blackk with white cover push button not fir pl tell me why i 'm using defective car pl replace,

No person available in service station situated at Haridwar owned by DPM HYUNDAI.
Third class facility available no person attend me for my Verna service and I have return back without completion of service while I have received email of care clinic between 17 - 25 Sep .
I am fed up of this type of behaviour and planning to sell out my Verna and never buy a Hyundai car in future.
My mail id is [protected]@gmail.com

Dear sir,
this is a very shameful matter that Beeaar Hyundai hazratganj doing fraud with the customers
I have three vehicles of Hyundai
1 santro
2 VERNA
3 EON
I ORDERED EON SPORT ON 2 JUNE 2016, Delivery date was 14 june 16 .because of my wife 's birthday .i paid 475000 neft trans to beeaar hyundai's a/c .
After that company, s staff advice me that there is a same features in sports and magna 0 purchase this car, @452000/- rest money will refund in your a/c .but since three month he is telling a lie and now your dealer said that he has been left the job and there is no refund, but I have a company receipt .
now I AN GOING TO CONSUMER FORUM FOR JUSTICE WITHIN A ONE WEEK.
kindly support otherwise all the responsibility will yours
regards
SAURABH SHEKHAR GUPTA
[protected]
[protected]@gmail.com

.

Respected sir/mam
I bought new I 20 elite asta (o) in 2015 Aug from September my stereo is not working properly condition and there is voice in dashboard and window . I complain about it in Hyundai service centre mundka delhi 110041 atleast 10 times but there is no satisfied response I got from them . I am really fadup from them plz do resolve my problem.

I gave my car for 3rd free service to KRSA auto care(HYUNDAI authorised ' A ' grade service centre-KK Nagar Chennai) on 17 sept 2016 by 2.00 pm on 18 sept 2016 10.30 am I got a call from the service centre saying that my car met with accident while taking it for test drive and the staff of the KRSA is acting cheap and not even bothered of damaging a customers vehicle, and asking me to claim insurance, this is my first damage to my car, left rear side is totally damaged, front head lamp has severe scratches, the way they treating customers is ***, the ARM of the branch Babu is not even aware of happened to my car and convincing me to claim insurance, i want my car to be delivered within 3 days without charging me a penny.

Hi Hyundai Team

I request that this email be escalated to the top management so that they know the pain of a loyal Hyundai customer.
1. I’ve been a lifelong user of Hyundai cars, hence as the first car purchase after my job I went to a HPromise centre to buy a i10 Asta MH04 ET 7907. I was assured by the over 150 tests etc. which were described in the brochure. Within a couple of months, in the middle of the highway the power steering failed. On taking it to a Hyundai service centre – R Square Hyundai, Chembur, Mumbai they informed me that the warranty does not cover steering defects and I paid around Rs. 20000 to replace the steering rod. The battery failed next in a month – Rs. 10000. The tyres were worn out - So replaced all at a cost of Rs.40000.
2. I’ve been regularly services the car at R Square Hyundai every two months with checkups and all the necessary fluid changes. However a month back, just weeks after the warranty expired I saw smoke from the engine. After taking the car to the workshop, I was informed that there was a hole in the engine which was leaking coolant and replacing the whole block at a cost of Rs. 70000 was the only way. Despite regular checkups, they had never warned me of even wear and tear. After much financial planning, I approved the same.
3. It’s been two months since the car has gone into the workshop. ON THE DATE of planned delivery, I was informed that due to the replacement of the engine block by the service team, now there is low compression in the engine and now they’ve requested the Hyundai team to take a look. The planned repair for a minor hole in the engine, led to replacement of the whole block which led to new problems which didn’t exist earlier for which estimated repair time is unknown again. I have not been provided a replacement car even for two months now.

As seen above I am suffering continuously by trusting Hyundai and have been facing continuously bad service and a HPromise assured car ran into all the above problems. Request you to escalate this issue to the Service Head’s attention, so that a valued customer isn’t lost for a lifetime. Request a confirmation and a revert please.

Warm regards,

Ajay Cyril
Manager-Projects and Operations
Group Technology Office, Tata Sons
2nd Floor | Bombay House | 24 Homi Mody Street | Mumbai 400 001
Tel +[protected] | Mobile +[protected]
[protected]@tata.com | http://www.tata.com

Dear Madam / Sir
I am a skoda patron now shifting to Hyundai. I have booked Hyundai Creta E+ Petrol variant at aprox. 999000 (Below 10 lacs) Ex showroom price in Mumbai.
When I goto give them cheque today (my loan approved) I am told that government has increased the price and now you will have to shellout around Rs 33000 more. I just now called your customer care [protected] and spoke with your representative Mr Sudhakar who said the price is still below 10 Lac for same variant in mumbai. Here dealer is telling me the variant costs more that 10 lac and hence VAT etc taxes are levied on me while this seems to be the dealers hike not Hyundai's price. Even if it was they never intimated me of this and can not force me at last moment to generate more money. All government increments come with a forwarding notice and I was not intimated of it. Plz tell me what you think about it and how should I go about sorting this issue.

Thanks
Sanjay Khanduri

Serious problem noticed in cluch and in power steering of magma i20

I, tapas kumar panchali, having purchased one i20 magma on 27.09.2010, from a dealer name bengal hyundai, at forshore road, howrah, like to draw your kind attention about a serious and rather grave problem noticed in clutch and as well in power steering while driving.

The clutch gets hard and hot while driving vehicle particularly in congested areas, in traffic jams and as well in areas where movement of vehicle is in slow speed. The vehicle never moves at all even if you accelerate. The clutch needs cool down from time to time till you reach your destination.

It is very dangerous and serious in nature for the one who drives. Further more the steering too at times gets hard and never allowed to get steer (To control the direction). I got it repaired from the local mechanic at that juncture to get relief and reach home safely.

So, under the circumstance, i request you to call for my vehicle for through check of such serious problem on free charge including replacement of spare parts as the vehicle has ran only 7600 km. So far.

I am looking forward for your kind response in this regard.

(Tapas kumar panchali)
11.09.2016

My car was serviced on 13July.Accidently my car was damaged as tres fell on the car during rain.For repair I send my car to MR Hyundai on 26th Aug16 . It was dent and paint as only outer body was damaged.I got my on car back after 10 days on 6th Sept16 and since then my car is not working.

On 8th Sept16 cars clutch stopped working though serviced one month back.As per dealer hydraulic pump is not working and need to changed.I thought its one of case and it costed me Rs 8000.They repaired the part and gave car same evening on 9th Sept16.same day while driving back suddenly my cars AC was not working properly.
I again went back to dealer next day and as per him there is no problem and if required AC can be serviced and charges are 3200.Advised me to continue
with it for a while.
Now I my car have start problem, EPS not working properly as well AC is not
working properly.
My car was with dealer for 10 days, serviced one month back and now suddenly my car has developed multiple problems and the dealer is not ready to accept any of the above listed problem.

My car is always serviced at dealer and this time I see total lack of service as well poor repair as well my car is handled badly during denting and repair .That is why suddenly my car has developed so many problems suddenly.
All above this dealer is not ready to listen.

I had a starting problem with my I 10car and hence sent my car to Karnataka's Hassan Hyundai car service centre. Initially they told that sensor should be replaced and replaced it. Car ran for about 500to 600 kms. Then again had same starting trouble. Again towed the car to same center, this time they told some EGM and electrical problem. Then again changed everything for a cost of around 520000!!!. Car ran for about 7-8days. Again today I have same starting problem!!!. Don't know wat to do. My First bill was around 15000!!! Totally I have spent around 70000!!! Without getting my problem solved. Hats off to you people!!! I have never experienced such a worst experience in my life. No one should ever buy Hyundai cars.

I have purchased Hyundai Verna manufacturing year 2013 from Mai ( Mohan) Hyundai Kolhapur . Vehicle no. is MH08 Z5411, while purchasing salesman told us car is free from accident history and run 65364Km. After purchasing while going through its service manual it has observed car has serviced for 110000 Km, but in dashboard km it shows 65364Km . They have cheated while sealing their car, I have purchased this car by considering it has work less.
While purchasing they committed to complete some work ( driver side door locking switch, rear window glass operating switch, bottom side engine guard cover ) within week of time but after one month also it is pending after enquiring they told still they don’t receive material.
I have purchased this vehicle only because of Hyundai preowned policy and repo of Hyundai motors but their dealer has cheated me. I want after 100000 km service from company and give extended warranty for 2 years. I hope company will see in my grievances and take appropriate action.

To
The Director
Hyundai Motor Limited

SUB: Customer Service is very pathetic/worst of your Hyundai Road side break Assistance/Help line customer support team and your local service centre KUN Hyundai- ECIL.
Dear Sir,
I Sunku Venkateshwar resident of Hyderabad is using your brand car I20 model 2011.
I never faced any problem with this vehicle, but I used to visit your service centre- KUN Hyundai ECIL location regularly for general check up. I referred to my family/friend circle to purchase Hyundai brand as your service support is good. Based on my feedback 4-5 of my relative/friends have purchased your brand (I10 model) and they are satisfied.
Yesterday evening at around 5:15 pm, one of a biker (students) hit my car on the national highway during heavy rain. The car front bumper/tire got damaged/burst and the vehicle is in immovable condition & the breakdown spot is in jungle.
I and some unknown persons has contacted your Hyundai Road side Assistance, Helpline customer care and Kun Hyundai Service centre located at ECIL, Hyderabad for an hour, none of your team have not responded properly and advised me to visit local service centers. Myself and my family got struck on the road for 3 ½ hours in heavy rain in that jungle spot to clear the traffic.
One of the cab driver was picked us at around 8:30 pm and visited your showroom located at Bowenpally, Hyderabad. I have spoken to one of your executive and explained the complete scenario of the incident. He said that this showroom is a sales showroom not service and moved away from the reception area. Literally I fed up and my mind was completely blank due to the pathetic response of your brand showroom and started shivering due to wet and low body temperature and unable to speak out with him. Please check the video visuals in your showroom CAM, then I dropped my car keys on reception table and requested to pick up my vehicle from the breakdown spot.
At last two guys were understood my situation and started co-coordinating with the service team. Still there was no response from them and one of the executive intimated to their showroom M.D and asked us to hand the keys after 1 hour. I appreciate those two guys for their good initiative.
Can you please reply me for few points given below?
1. Why and over what for your road side assistance team?
2. What for your costumer care /Toll free help lines team?
3. Even my regularly visiting service centre (KUN HYUNDAI, ECIL) has responded worst

As per yesterday’s situation the public feedback for the above points is very much negative and said these are all for advertisement, show put up to attract the customer. With this feedback your market value will be decreased compared to other brands. So, please correct it ASAP.
Customer mouth to mouth feedback is very strong than paper/TV advertisement about your brand sale.
Finally, I request you to look into the matter and provide me the better support to come out from the depression as I will not provide any document to your service centre because they made me to run all the way from breakdown spot (Jungle) to your showroom at late hours and they have not responded properly until the intervention of some senior management head.
So, please once again look into my issue and understand my pain which was given by your team and instruct your team to repair the vehicle with free of cost. I will not pay a single pie to them else I will leave this vehicle to your company forever as a gift.
Hope you understand the complete scenario of my incident (Check my video visuals in your showroom) and expect a positive response from you for my issue.

Yours sincerely,
Sunku Venkateshwar.
Hyderabad.

I am really unsatisfied its been just six months. no body is there to listen and resolve my problem. Your after sales service is worse. People at your service center take no responsibility. At your Hyundai india page I have uploaded a video of one of the many problems I am facing and going to upload it as many place I can very soon. So plz contact me as soon as possible.

Dear Sir

Ref: i-20 car(KL06G5999) petrol

While we were refilling in a petrol pump in Pala, Kottayam, Kerala they filled Diesel instead of petrol by mistake and the car got damaged.
We took the car to MGF Motors Limited, Kattappana, Idukki Dist. Kerala. They informed us that it will cost Rs.60000.00 to get it repaired in 10 days.
After repeated visit to their station and follow up they handed over the car after 38 days (from 26 June -3rd August 2016). They have billed unnecessarily so many things and charged us Rs.82456.00.
The car was under insured with United India insurance company limited and the service station did help us to get any claim from the agency.
Since I am an Army person I had to travel to Delhi.
Because of time waste and money I had to suffer a lot.
Therefore it is requested you to kindly help me. Copies of the bills and a copy of insurance is enclosed for your notice.

Thanking you in anticipation

Yours sincerely

Prince Thomas(Indian Army)
140-C, Pocket A/3
Mayur Vihar Phase III
Delhi 110 096
[protected]

Sir Namashkar Pranam my self Rampratap Jangid i purchased HYUNDAI VERNA FLUIDIC 1.6 on 2nd SEP 2013 AND CAR No. { RJ19 CE 6238 } on 2nd SEP 2013. From 2 sep 2013 to 23 NOV 2015 totally i will suffering from battery problems from very first day . My car around 20 time starting problems every time battery discharge . During time nobody listen my problems ok . Last final warning to company on 20th NOV 2015 to Deora hyundai then REPLACE MY CAR BATTERY on 23rd Nov 2015 after 2 year my problms solve .
SECOND PROBLEM ON 27 APRIL 2016 : Engine starting heavy noise problems. I will go to DEORA HYUNDAi and so my problems after 3 days they will talk to me LIFTER PROBLEM. Without my presence all lifter 16 pc Replace and i will pay Rs 20000 bill on 9th May 2016. And they will promise to me car is ok, no noise in car . in case problem will Repeat again then we are RESPONSIBLE .ok
NOW TODAY DATED 16th SEPT 2016: ENGINE NOISE PROBLEM REPEATED AGAIN. My car at DEORA SERVICE CENTER.
Please tell me what can i do...??? I totally suffering from last three years. Because of the reason I WAS PURCHASED YOUR HYUNDAI VERNA CAR...?..?
Now i will not capable to pay any kind of bill related to engine noise...

Hyundai team,

Triumph sales at Manesar (Gurgaon, Haryana) is not responding to my queries (As I bought a new verna recently from them but some financial mistakes has been done by them).

For details go through the trailing mail, I wish I will get some reply from Hyundai team else I would approach to Customer Court.

The whole story is as below :

Triumph Sales (Hyundai Manesar) made mistake by charging me with an additional amount of INR 1775/- (false charging on insurance amount).

Second mistake was about the deduction of 1% tax, that was not legal as per Govt Laws.

Now I have gone through the invoice which they have provided to my family and I am going to describe one more mistake by Triumph Sales team here as below :-

1. Total Payment done by me i.e INR 12, 55, 000 with the breakup as below
Old car price = 1, 50, 000
Cash Discount = 70000
Cash Booking = 5000
Cheque Payment 1 = 1, 30, 000
Cheque Payment 2 = 4, 00, 000
Cheque Payment 3 = 5, 00, 000

2. Amount in invoice is INR 11, 13, 244/- and insurance amount is INR 45890/-, so total amount is INR 11, 59, 134/-

3. Now the panic point is about the difference between the total paid amount (para 1) & total amount (para2)
i.e.[protected] = INR 95866/-

Provide me the breakup details for the amount INR 95866/-. On what basis this amount of INR 95866 has been taken from your side and why ?????

Name - Dheeraj
Vill - Manesar

I have xcent sc, in Dec'15. On 22nd Aug'16 I have met an accident near Tumkur, Karnataka and tried to complain through toll free no. But it was not working properly. Tumkur showroom nobody willing to cooperate, anyhow I managed to reach home with the help of a local mechanic. Afterwards on 23rd I complained in toll free no and given in service centre. On 25th I sent a mail and narrated the incident to company for warranty claim. for 22 days no body responded from the company other than service centre. Now after 25 days they are rejected the claim of warranty. Now I am in trouble to claim insurance.
Now I got conclusion that Hyundai will not talk to customers if they die also because of car. Hyundai will not trust customers, but they expects customers trust. Since 13 years I trusted the company, with this incident I lost confidence on Hyundai. Whoever seeing this post don't buy Hyundai cars. This is my sincere advise. By mouth talk I am going to advice to my neighbors, friends and known people.