Hyundai Motor India Complaints & Reviews

I gave my new verna 2016 for first free service to mukesh hyundai service center 101 nazrul islam avenue, krishnaour kolkata -700059
and my car was damaged...i want the reaosn of damage and who is going to repair it...my car number is WB 08 B 9300 DATE OF SERCVICE 09/09/2016
time 10 a m the executive who met with me was mr.bipin...and i got the car at 2:15 pm and i got my car damaged

R/sir
This is to inform you that, I am having Santro Xing -XG Model which is regularly being sent to Hyundai Service Center in Raipur Chhattisgarh, India. But most of the times the spare parts are not available in the service center, due to which my car is partially serviced. When I complain about the unavailability of the spare parts, it is asked to pay Spare parts amount in advance for ordering it. This happens for most of spare parts. I'm very much disappointed about the Services rendered at Service Center (Shivnath Hyundai, Telibandha & Tatibandh Raipur). Hence it is requested to pl take up the matter so that a Hyundai Customer is satisfied by ensuring the Spare Parts availability timely.
Thanx
Manish Chaurpagar
Mob-[protected]

I had bought an automatic hyundai Verna from Ritu Hyundai in November 2015. At the onset there was some issues with the music system and it was replaced by Ritu Hyundai in December, 2015 in the 1st week of purchase itself. i sent my car to the service centre in february 2016 for the 1st servicing. Then since April i started getting problems with the right side of my car. I lodged a complaint with Ritu hyundai and they picked it up and brought it back after two days saying that they had changed the right rear suspension. let me tell you that my car is just driven 3500 kms till date as i use it only locally in mulund. i enquired as to why the suspension got changed so soon the dealers sales person told me that it was a manufacturing defect. then again i started having problems with the car in july 2016. i again lodged a complaint with ritu hyundai and they took the car for repairs. This time again they changed the left suspension/shock absorber. i was really surprised as to why these type of problems are coming in a brand new car. then again i strted getting problems with the brakes. so i again lodged a complaint with the company. they took the car to their showroom on 12.8.16 and returned it on 16.8.2016 with out informing me as to what they did with the car. they did not give me even a job card. i have been following up continuously with the dealer and CR sales but i am only getting an automated reply that someone will attend to me but no one till date has called me. one person from hyundai office mr. sharafat had called me last month and assured me that he would be sending an engineer from the company itself and get my car checked but he did not bother to send it. i have been following up with Ritu Hyundai also but the engineer who was attending to our car Mr Ajit is not even responding to our calls and the Customer service representative is also not attending to our complaints. they have not even taken our feedback form. Now again i am having problems with the brakes and the same problems which i was facing in april has occurred again . The car is bending on one side when applying brakes.
i do not have any faith on the dealer anymore to attend to my complaint. I think i have been given a defective car and i am following up continously with the dealer for a replacement or extended warranty. But he is just going on doing all bad repairs on my car. In the last servicing the bulb in my fog lamps are also removed.
Whenever the dealer takes my car for repairs he returns it with empty tank. They were misuisng my car at every instance.
I am a loyal customer of hyundai. Earlier i used to drive an i10 for 7 years and i never had to change the suspensions or any part. so i went in for a hyundai again. but now this car is giving me nightmares. i am not confident of driving it anymore as i am always scared of some part getting spoiled. now the dealer will replace the various parts in warranty but after november i will have to pay heavily for all these. i dont think a new car should have so many problems. i had referred this matter to your CEO and all the known addresses both by hard copy as well as email. however it is shocking to note that no one has even bothered to respond to my complaints. it appears that once the car is sold hyundai is least bothered about its customers. this aspect is not known to the public at large.
Someone referred me to mr. jayen bhatt and i also talked to him regarding the same. But he also passed the complaint to the service team who didnt bother to call me. Now there is no response from mr jayen also. i just want my car to be thoroughly checked by some engineer from your company and get it either replaced or repaired properly. i dont believe in Ritu Hyundai or the engineer of that place mr Ajit who is avoiding taking my calls anymore.

Dear sir,

We have hold my vechicle at harsh hundai from six days for some smell washing but, after washing and service all ac switch are not worled propery and stearing were full free after and our car hand over to me with this problem, after that we discuss this issue with service team and the team re said us for re completion.

I am not accept this type work from hundai about service matter.

I purchased a hyundai verna in nov 16 from ritu hyundai, kalyan, maharashtra. from the start itself the car was having various problems like changed music system in 1st week of purchase itself, changed suspension/shock absorbers twice in may and june itself though the car is driven only 3500 kms till date. i am again facing the same problem now. i have been telling ritu hyundai that i have been given a defective car as the parts are getting changed so frequently. but no response. now complaint to ritu hyundai is not encouraged by them and they are not even bothering to revert back to me. The service engineer does not even pick up our phone. i have also complained to the CR head mr jayen bhatt who promised that someone will look into the matter. but still no response from anyone. I regret buying a hyundai car . i am planning to take up this issue in the consumer forum and ask for compensation for selling me a defective car

Dear sir,
I had purchased a hundai excent car on 11.02.14 from popular hundai kottayam in my name (Thomas jacob) vide vehicle no kl 33 f 9581. The first service was done on 7.2.2015 and the 2nd on 8.2.15
The vehicle is been driven by me almost all the day. The total kms marked is only 12245.
On 29.6.15 when i took the vehicle some starting trouble was there and the reverse camera was not working (Fitted by you only). Yesterday too the same problem of the vehicle, not starting properly had occurred. By examining closely it was noticed that the temp indication meter was not working, hot wind is blowing through ac wind.
I took the vehicle to your kodimatha service station.
While checking it was noticed that single paired wires at two points (Marked in the attached photo) were cut by a rat the wires were repaired and some cleaning was done. Being under vin mala841clem061122 my vehicle is covered under hundai warranty scheme up to 10.12.17.. Without changing spares i was asked to pay the amount as mentioned in the bill attached.
No estimate amount is seen in the repairer order given and nor was i told about the cost while i was waiting at the launch for 5 hrs.
Why is the need for me to make a payment while my vehicle is under warranty and there is no change in spares. So i request you to repay my bill amount as soon as possible or i will be forced to take up the matter with the proper authorities.
Thanking you
Yours in love
Thomas jacob
[protected]@gmail.com

Purchased my car from orion hyundai on 27th july creta sx o by the name naman bhasin i am complaining late as the complaint was asking for car registration number i faced several issues with showroom.
1. No one was ready to attend
2. We was not allowed to go to basement and see the car
3. Accesories team least bothered to confirm price
4. No demo given
5. Car number got after his temp expiry

This is not 1st time i purchased car from hyundai i bought from sikka and deepa they provide amazing service they make that moment so precious that u love to visit showrrom to take delivery

Registration team least bothered to revert to queries ritu (Full of attitude sir number nahi to kya karain aap dekhlo jo karna hai) virender (Everytime promises call me in 5 min minutes but that5 minutes never turned again) i have sent a written letter to md

Orion hyundai worse showroom

I am owner of Hyundai Santro which met with accident due to failure of brakes.While travelling to Bhubaneswar from Jajpur Road.While travelling and applying brakes breaks failed and car dashed with car travelling in front.Luckily no injury took place but car badly damaged.Car was serviced by Hyundai service centre jajpur about a month back.brake are not expected to fail within such a short time after servicing.
I will expect Hyundai to investigate the reason for this accident so that similar accidents can be avoided and minimum they can do is repair of car free of charges which is given to Jajpur road odisha who had previously serviced the car

Car accident dated 13 07 2016 in mania dholpur and I am sent my car in service center NRL Hyundai Service center agra provide very bad service After complete work workshop provide a bill of Rs 73000/- and nothing work has been show in car. Car condition same as before accident and extra amount add in Rs 73000/- of the bill. the work in the car has not been done by the hyundai workshop. After receiving my Car the physical condition is very bad and nothing show that major work has been done in the car. Scratches in the car same as before the accident and Front glass not change. Driver seat material is damage and not change by the workshop.

I am vinita sharma. registration no. of my verna is jh 09v 5563. i have given my vehicle for full servicing with complain in job card clearly mentioned that in my vehicle 2 problems is coming one in clutch another in brake on 14.08.16 to shree hundai, bokaro, jharkhand. they charged @ rs 12000/- but no rectification/repair is done & they delivered on 16.08.16. again since one week back service centre took my vehicle to service centre but till today they are not doing anything. the name of customer care officer is mr. ashok kumar & service engineer is mr. pramod. your immediate action will be highly appreciated.

Dear Sir,
I have already written two mails earlier regarding my car UP32GS6839.After servicing of my car at JSV HYUNDAI my car got overheated during my travel to varanasi. After that car got recovey to lucknow on 23 august.

After the inspection and diagnostics of engine the technicians of the service centre found cylinder head gasket blown. At this instance I got a bit shaken up that how come a new car which have travelled only 6006 KMS can get such a problem . My car only got its first service done at proper time and that too from authorized service centre of HYUNDAI . After that also car got repaired at HYUNDAI authorized centre only .

But all this problem started after my last repair at JSV HYUNDAI which was because of sheer negligence of their staff. The same have been admitted by the service centre Manager Mrs. Rachna Rastogi who assured me that they admit their mistake and will get my car repaired as per warranty norms and engine will be working as good as new and same as before. I also get convinced as it was authorized service centre of HYUNDAI .

The repair got started they suggested me that will change cylinder head gasket, piston, piston rings, all the inlet and exhaust valves, main bearings and bottom end bearings.They also insured me they have been overhauling engines so many times and they have put their best man for this work.

Engine was disassembled and parts order was placed.The engine assembling started on Saturday .For all these 15 days I was regularly visiting the service centre for the status of my engine repair they said they will start the work when they are well and good.

On Saturday I also went to see the overhaul work and what they called their best man, the way he assembled my engine was complete disastrous for an engine and that too for the standards of HYUNDAI.

The technician and his manager too was having no knowledge of the torques at which bottom end and main bearing gets tightened.When I insisted about the torque tightening they brought the manual of the engine but they assured me that they have been doing the same work for many years nothing will happen and the work is done like that only.

After this only I got doubt that if they overhaul the engines without proper torque and proper procedures how come an engine can run in good manner.All the time I kept on asking that engine will run good or not they kept on assuring they do this all day and with all the engines .

NOW QUESTION RISES EITHER THE PROCEDURES LAID BY HYUNDAI IN ITS ENGINE REPAIR MANUAL IS WRONG OR THE PRACTICE THEY ARE DOING IS WRONG, NOT ONLY WITH MY ENGINES BUT ALL THE ENGINES BEING REPAIRED THERE.

THIS IS ONY ONE OR TWO MISTAKES I AM WRITING HERE, THERE WAS NOT EVEN SINGLE PROCEDURES FOLLOWED.

But after everything got boxed up and engine was ready for test run the engines starting motor got BURNED.After single kick of the engine, which can only happen because of overload of the motor. When investigated it was found that cam shaft got seized on the cylinder head and jamming of the engine .

After all this series of events which I witnessed definitely I will not be taking that repaired engine which would be definitely troubling in future . I would not be able to drive that car with that peace again .

So, Please Sir look upon this matter and get my engine replaced as definitely I cannot accept that substandard engine after that very poor repair.
These people are committing mistakes one after another and spoiling the name of HYUNDAI.

Sir you also understand my situation I have buyied a new car for my peace of mind and if it becomes like that how can I drive it without tension.
I hope you will bring an end to this long ailing chapter past 16 days my new car is at service centre.Please initiate the engine replacement process and bring end to my sufferings.It cannot be that these service centre people keep on making mistakes on my engine and I keep on suffering.
I was handed over customer docket at my purchase of car welcoming me to the HYUNDAI family, hopefully you will be doing the best for me and not compelling me to follow any other legal way .
Please suggest these people to change my engine with new spare as my car is new and whatever condition of engine have become is because of there poor knowledge and bad technicians.
Hopefully you understand my situation and my and my engines condition after reading this length of mail.

I am also attaching the photos of the seized camshaft for your perusal.This happened yesterday after starting motor got burned.

Please look upon this matter in serious manner as it is badly tanning image of our brand name HYUNDAI within me and my circle of relatives and friend circle.
Hoping for a positive reply.

YOUR Suffering Costumer,
SAURABH DUBEY
[protected]
UP32GS6839

Brought new creta from trident hyundai, hosur road branch, bangalore. Soon i realised that left front door is taken atleast three to four attempts to close the door unlike others. I tried to contact the showroom, but no response. Kindly take neccessary steps to resolve my problem as its a brand new vehicle. Its a white creta brought at trident hyundai branch, hosur road bangalore. Hope to get some help immediately

I have booked one hyundai creta vehicle on[protected] in company's name cadila healthcare ltd., 291, gidc estate, ankleshwar - 393 002 dist: bharuch, gujarat. We have paid rs.25000.00 at the time of booking. The receipt no. Is 977 dtd. 25-07-16. Due to some reason i have cancelled the said booking on[protected] from my mail id [protected]@zyducadila.com.in spite of my reminder, no response from company regarding refund.

Dear sir,

I had a accident with my hyundai eon car no rj 18 cb3886. Subsequently i had given my car to service centre jhunjhunu for repair work on 25 july 2016
The car was repaired by your authorised service centre and handed over to me on 07 august 2016. While handing over i noticed a strange stiffness in clutch.
This was reported by me there itself to your crm managers mr amit and mr ashok. I was told to come again next day to rectify their mistake. I had to stay 1 day extra in jhunjhunu for this which caused a great inconvenience to me.
Next day the car was inspected by the service centre and i was told that the clutch was perfectly fine. I still had doubts but crm manager denied any fault in clutch setting.
I was handed over the car subsequently.
But, the clutch started giving problems next day only. After running approx 250 km the clutch failed. I raised a complaint for the same and now my car is in the service station. Now the service station is demanding me money to replace clutch plate.

I would like to state that the clutch failed due to negligience of the service centre and i should not bear the cost for the same.

Please take some suitable action

Sanjay kumar
[protected]

I have purchased xcent car Rj 19 ce 6763 on 2.10.14 and came for deora hyundai workshop jodhpur for 4th paid service at 9.30 am on 3.9.16 but while I return back for taking the car than I show that one aloy replaced by the stepani which was non aloy this matter has noticed to workshop in charge Mr Puraram but he has directly refused to change the same and do misbehaviour with rude language that heart me directly which is non tolerable and car redeliver back at 5.30pm. The matter has taken notice to Mr.kamal (gm) but he was doing justify himself. Our lic is the big customer of your hyundai car. Your reply is awaited

I had purchased i20-Sports from Kothari Hyundai, Kharadi on August 2011. My registration no is MH12HF 4784.

Recently (June 28th, 2016) I did servicing of my car from the same center. It is worth to mentioned that I am doing servicing from the same center since I purchased my car and so far the total running of my Car is 25000 Km only.

After few days of servicing I came across the problem of EPS (electric power steering systems). I gave my Car again for servicing to the same center and after examine they asked me to replace the steering column .The approximate cost quoted for that was INR 27, 000.

I am really astonished by the amount provided by the service center and this is really a hefty amount for me.

I would like to know;

First, is it a manufacturing defect?

Second, is it a correct amount quoted by the service center?

Third, is it correctly examine by the service center?

It is really surprising for me to know that world class company like Hyundai is using defective parts or parts which get damaged in 25, 000 Km running only.

I planed Hyundai I 20 december 2015 but after advance agency not provided my car so I were cancelled my order then company not refund my token money .from this behavior I am very annoyed to Hyundai and I decided in future I will not purchase any Hyundai car.Hyundai agency motihari bihar
Priya ranjan
S/o nag narayan sah
Vill po phenhara
Mob [protected]

I was unaware Hyundai cars are vulnerable to bird and bird droppings can cause paint failure. Bird drop on Hyundai cars cause Red, and black dots on car paints and only option is to repaint car.
Single drop can cause cost of 4000 to 5000. 3 drops costed me 15000.
For new buyers, its not covered in warranty so if you buy and see dark spots on cars next day, they categorise it as bird drop and you have to pay.
As per Hyundai car paint can fail within few hours of bird droppings.

Dear I am just pasting what is given as commitment in your web site.

We value all our customer and we commit to deliver the following
at our dealer workshops:
Make contact within 3 business days to ensure you are
satisfied with the service provided.
Ensure the vehicle is returned at the time agreed in a clean and tidy condition.
Maintain safe and friendly environment.
Listen carefully and actively follow up on what you tell us.
Schedule an appointment before your service.
Attend to you promptly on arrival in a friendly and professional manner.
Provide you with a time and cost estimation.
Obtain your prior authorization before commencing any additional work.
Thoroughly explain all repairs performed and review all costs.
I have given my I20 car which met with accident and committed date of delivery failed what is compensation would I20 management shall give to customer.
Refer my compliant no ID:[protected]

Please refer to my car i 20 bought during aug 2013 vide car reg no tn 10 al 8677 bught thru the dealer dsc hyundai chennai .Vide engine / chassis no malbb51bldm569623/g4ladm069470 i 20 sportz model.
Kilometers run 15000

for past one month the speed has reduced and the fuel consumption gone up.On checking with dsc hyundai workshop, saligramam (where the car is regularly serviced) they found the clutch has become repaired and hence needs to be changed. Understand from them they do not have stock of the product so i could not get car repaired within two to three days.

Now my point is how come so early the clutch has become repair that too it is self driven car,

i have changed to hyundai from maruti after 20 years, due to the liking of the i 20 i changed to hyundai.

Since three years have gone warranty does not cover also.Under the circumstances i request the hyundai motor to suitablly advice the concerned dsc worksop saligramam to get the work done without any cost to me.
Expecting a favourable reply on this,
thanking you
ramasundaram
[protected]