Hyundai Motor India Complaints & Reviews

To
The Director
Hyundai Motor Limited

SUB: Customer Service is very pathetic/worst of your Hyundai Road side break Assistance/Help line customer support team and your local service centre KUN Hyundai- ECIL.
Dear Sir,
I Sunku Venkateshwar resident of Hyderabad is using your brand car I20 model 2011.
I never faced any problem with this vehicle, but I used to visit your service centre- KUN Hyundai ECIL location regularly for general check up. I referred to my family/friend circle to purchase Hyundai brand as your service support is good. Based on my feedback 4-5 of my relative/friends have purchased your brand (I10 model) and they are satisfied.
Yesterday evening at around 5:15 pm, one of a biker (students) hit my car on the national highway during heavy rain. The car front bumper/tire got damaged/burst and the vehicle is in immovable condition & the breakdown spot is in jungle.
I and some unknown persons has contacted your Hyundai Road side Assistance, Helpline customer care and Kun Hyundai Service centre located at ECIL, Hyderabad for an hour, none of your team have not responded properly and advised me to visit local service centers. Myself and my family got struck on the road for 3 ½ hours in heavy rain in that jungle spot to clear the traffic.
One of the cab driver was picked us at around 8:30 pm and visited your showroom located at Bowenpally, Hyderabad. I have spoken to one of your executive and explained the complete scenario of the incident. He said that this showroom is a sales showroom not service and moved away from the reception area. Literally I fed up and my mind was completely blank due to the pathetic response of your brand showroom and started shivering due to wet and low body temperature and unable to speak out with him. Please check the video visuals in your showroom CAM, then I dropped my car keys on reception table and requested to pick up my vehicle from the breakdown spot.
At last two guys were understood my situation and started co-coordinating with the service team. Still there was no response from them and one of the executive intimated to their showroom M.D and asked us to hand the keys after 1 hour. I appreciate those two guys for their good initiative.
Can you please reply me for few points given below?
1. Why and over what for your road side assistance team?
2. What for your costumer care /Toll free help lines team?
3. Even my regularly visiting service centre (KUN HYUNDAI, ECIL) has responded worst

As per yesterday’s situation the public feedback for the above points is very much negative and said these are all for advertisement, show put up to attract the customer. With this feedback your market value will be decreased compared to other brands. So, please correct it ASAP.
Customer mouth to mouth feedback is very strong than paper/TV advertisement about your brand sale.
Finally, I request you to look into the matter and provide me the better support to come out from the depression as I will not provide any document to your service centre because they made me to run all the way from breakdown spot (Jungle) to your showroom at late hours and they have not responded properly until the intervention of some senior management head.
So, please once again look into my issue and understand my pain which was given by your team and instruct your team to repair the vehicle with free of cost. I will not pay a single pie to them else I will leave this vehicle to your company forever as a gift.
Hope you understand the complete scenario of my incident (Check my video visuals in your showroom) and expect a positive response from you for my issue.

Yours sincerely,
Sunku Venkateshwar.
Hyderabad.

I am really unsatisfied its been just six months. no body is there to listen and resolve my problem. Your after sales service is worse. People at your service center take no responsibility. At your Hyundai india page I have uploaded a video of one of the many problems I am facing and going to upload it as many place I can very soon. So plz contact me as soon as possible.

Dear Sir

Ref: i-20 car(KL06G5999) petrol

While we were refilling in a petrol pump in Pala, Kottayam, Kerala they filled Diesel instead of petrol by mistake and the car got damaged.
We took the car to MGF Motors Limited, Kattappana, Idukki Dist. Kerala. They informed us that it will cost Rs.60000.00 to get it repaired in 10 days.
After repeated visit to their station and follow up they handed over the car after 38 days (from 26 June -3rd August 2016). They have billed unnecessarily so many things and charged us Rs.82456.00.
The car was under insured with United India insurance company limited and the service station did help us to get any claim from the agency.
Since I am an Army person I had to travel to Delhi.
Because of time waste and money I had to suffer a lot.
Therefore it is requested you to kindly help me. Copies of the bills and a copy of insurance is enclosed for your notice.

Thanking you in anticipation

Yours sincerely

Prince Thomas(Indian Army)
140-C, Pocket A/3
Mayur Vihar Phase III
Delhi 110 096
[protected]

Sir Namashkar Pranam my self Rampratap Jangid i purchased HYUNDAI VERNA FLUIDIC 1.6 on 2nd SEP 2013 AND CAR No. { RJ19 CE 6238 } on 2nd SEP 2013. From 2 sep 2013 to 23 NOV 2015 totally i will suffering from battery problems from very first day . My car around 20 time starting problems every time battery discharge . During time nobody listen my problems ok . Last final warning to company on 20th NOV 2015 to Deora hyundai then REPLACE MY CAR BATTERY on 23rd Nov 2015 after 2 year my problms solve .
SECOND PROBLEM ON 27 APRIL 2016 : Engine starting heavy noise problems. I will go to DEORA HYUNDAi and so my problems after 3 days they will talk to me LIFTER PROBLEM. Without my presence all lifter 16 pc Replace and i will pay Rs 20000 bill on 9th May 2016. And they will promise to me car is ok, no noise in car . in case problem will Repeat again then we are RESPONSIBLE .ok
NOW TODAY DATED 16th SEPT 2016: ENGINE NOISE PROBLEM REPEATED AGAIN. My car at DEORA SERVICE CENTER.
Please tell me what can i do...??? I totally suffering from last three years. Because of the reason I WAS PURCHASED YOUR HYUNDAI VERNA CAR...?..?
Now i will not capable to pay any kind of bill related to engine noise...

Hyundai team,

Triumph sales at Manesar (Gurgaon, Haryana) is not responding to my queries (As I bought a new verna recently from them but some financial mistakes has been done by them).

For details go through the trailing mail, I wish I will get some reply from Hyundai team else I would approach to Customer Court.

The whole story is as below :

Triumph Sales (Hyundai Manesar) made mistake by charging me with an additional amount of INR 1775/- (false charging on insurance amount).

Second mistake was about the deduction of 1% tax, that was not legal as per Govt Laws.

Now I have gone through the invoice which they have provided to my family and I am going to describe one more mistake by Triumph Sales team here as below :-

1. Total Payment done by me i.e INR 12, 55, 000 with the breakup as below
Old car price = 1, 50, 000
Cash Discount = 70000
Cash Booking = 5000
Cheque Payment 1 = 1, 30, 000
Cheque Payment 2 = 4, 00, 000
Cheque Payment 3 = 5, 00, 000

2. Amount in invoice is INR 11, 13, 244/- and insurance amount is INR 45890/-, so total amount is INR 11, 59, 134/-

3. Now the panic point is about the difference between the total paid amount (para 1) & total amount (para2)
i.e.[protected] = INR 95866/-

Provide me the breakup details for the amount INR 95866/-. On what basis this amount of INR 95866 has been taken from your side and why ?????

Name - Dheeraj
Vill - Manesar

I have xcent sc, in Dec'15. On 22nd Aug'16 I have met an accident near Tumkur, Karnataka and tried to complain through toll free no. But it was not working properly. Tumkur showroom nobody willing to cooperate, anyhow I managed to reach home with the help of a local mechanic. Afterwards on 23rd I complained in toll free no and given in service centre. On 25th I sent a mail and narrated the incident to company for warranty claim. for 22 days no body responded from the company other than service centre. Now after 25 days they are rejected the claim of warranty. Now I am in trouble to claim insurance.
Now I got conclusion that Hyundai will not talk to customers if they die also because of car. Hyundai will not trust customers, but they expects customers trust. Since 13 years I trusted the company, with this incident I lost confidence on Hyundai. Whoever seeing this post don't buy Hyundai cars. This is my sincere advise. By mouth talk I am going to advice to my neighbors, friends and known people.

I have bought EON 1.0 Magna +. It is less than two year old. With front tyre one small stone skidded and hit petrol tank and it leaked. I contacted your emergency they have refereed to Samara Patparganj. Despite of waranty they said I am to pay 5000. I have agreed and ordered to do the job. My car is lying un attended since last 8 days and still no action. Please do the needful.

I have purchased Hyundai i20 elite sportz on Oct'15, second service done in the month of Aug'16 and used Shell synthetic engine oil. asked for MRP than explained that is is internal for Hyundai and can not be shared. Pls clarify on below mentioned issues.
1. MRP of engine Oil used during servicing (Shell synthetic engine oil)
2. MRP of chrome fitted on my car.
3. MRP of wooden 3M panelling fitted on my car.
All above products are available in market as well (Not the product of Hyundai) and available with MRP. as per mail received from MR Hyundai MRP is internal for Hyundai reference only and can not be shared with costumer.

I bliave that MR Hyundai shahibabad Ghaziabad is cheating with customer.
requested clarification and action if found guilty.

I had purchased Xcent vehicle in the year 2015. Twice the car met with a minor accident that is a slightest hit will bring the front bumper down. Efforts to place a protective covering didn't materialize since the mechanic says the chassis is too weak to hold it.
Company should redesign the car in such a way that it withstands atleast a small hit.

I have purchased a new CRETA 1.6 MALC 381ULGM101950l from PINNACLE VEHICLES AND SERVICES PVT LTD., GURUVAYUR ROAD, AYYANTHOLE P.O, THRISSUR 680003 ON 22/6/2016. Veh Reg No KL 08 BK 33. The vehicle has clutch complaint and I reported the complaint in the time of 1500 KMs Service and 10, 000 Kms service to the Dealer. But Dealer PINNACLE VEHICLES AND SERVICES PVT LTD., GURUVAYUR ROAD, AYYANTHOLE P.O, THRISSUR 680003 failed to detected the problem not tried to solve it. Yesterday the vehicle got breakdown and I reported the complaint to the dealer. They suggested me to contact company customer care by telephone . The Company Customer care telephone is actually waist. It has taken 30 minutes to contact and asked me in Hindi. They advised me to contact dealer and tow the vehicle, but dealer refused saying that they have no sufficient staff and problem not sorted out.After long bargaining with them I tow the vehicle by my own payment to the Dealer. It has taken so many hours. It caused me loss of money and valuable time. So please pay me the amount which I am claiming otherwise I am going to consumer court.I have been harassed many times and .It gives a bad reputation to company and agency. Please look into the matter and do needful to resolve the problem. Please contact [protected]

We purchased Hyundai Eon Dlite plus vehicle from Residency Road, Bangalore on 16th June, 2016. Thereafter we did our first service in Devarabisanhalli, Sarjapur Road on 16th July, 2016.
After month i.e. on 16th Aug, 2016, we faced issue that buzzer of car was not working during reverse gear and on lock/unlock. Thereafter we called Hyundai Service (Mission Road) and one Mr. Malikarjuna (service specialist) told that I need to bring my vehicle to service Center and it might be a minor issue which can be repaired.
When I brought my vehicle to Devarabisanhalli service centre, the new service specialist told that the repair can be done but it is chargeable. When I told that I have just purchased my vehicle few months back and it should be covered under warranty period he told that I need to take vehicle back and call another person whose number he shall provide. Since I had brought the vehicle from Electronic City, I did not want to take it back without any work, so I insisted to repair on chargeable basis on which he agreed. Thereafter he did the repair, issue was in speaker of buzzer which had got damaged due to water during last servicing. However he refused to give me bill.

Honestly speaking, I did not expect this kind of response from Hyundai.
This is not expected from a brand name like Hyundai.

Now, I want my money Rs 750 back from Hyundai. Pls do the needful.

Hi,

I bought i20 Diesel (white, 2016 model) car 7 months ago from Himgiri Hyundai, Dilshad Garden, Delhi but from the beginning i am facing issues with car alignment . I have shared my complaint to respective service centre and they tend to make it work that time but as soon as car hits the road same problem hits back. I have complained the same right from very first service but i am not at all satisfied with the outcomes . If i am buying a new car shedding out huge amount for that, i should not be getting these kind of problems in very few months of buying it.

My question is how can a new car which has not been driven in rough conditions have such a major problem. I would request you to kindly look into this as this a major issue with car authenticity . I am not satisfied with the car delivered to me .

I gave my new verna 2016 for first free service to mukesh hyundai service center 101 nazrul islam avenue, krishnaour kolkata -700059
and my car was damaged...i want the reaosn of damage and who is going to repair it...my car number is WB 08 B 9300 DATE OF SERCVICE 09/09/2016
time 10 a m the executive who met with me was mr.bipin...and i got the car at 2:15 pm and i got my car damaged

R/sir
This is to inform you that, I am having Santro Xing -XG Model which is regularly being sent to Hyundai Service Center in Raipur Chhattisgarh, India. But most of the times the spare parts are not available in the service center, due to which my car is partially serviced. When I complain about the unavailability of the spare parts, it is asked to pay Spare parts amount in advance for ordering it. This happens for most of spare parts. I'm very much disappointed about the Services rendered at Service Center (Shivnath Hyundai, Telibandha & Tatibandh Raipur). Hence it is requested to pl take up the matter so that a Hyundai Customer is satisfied by ensuring the Spare Parts availability timely.
Thanx
Manish Chaurpagar
Mob-[protected]

I had bought an automatic hyundai Verna from Ritu Hyundai in November 2015. At the onset there was some issues with the music system and it was replaced by Ritu Hyundai in December, 2015 in the 1st week of purchase itself. i sent my car to the service centre in february 2016 for the 1st servicing. Then since April i started getting problems with the right side of my car. I lodged a complaint with Ritu hyundai and they picked it up and brought it back after two days saying that they had changed the right rear suspension. let me tell you that my car is just driven 3500 kms till date as i use it only locally in mulund. i enquired as to why the suspension got changed so soon the dealers sales person told me that it was a manufacturing defect. then again i started having problems with the car in july 2016. i again lodged a complaint with ritu hyundai and they took the car for repairs. This time again they changed the left suspension/shock absorber. i was really surprised as to why these type of problems are coming in a brand new car. then again i strted getting problems with the brakes. so i again lodged a complaint with the company. they took the car to their showroom on 12.8.16 and returned it on 16.8.2016 with out informing me as to what they did with the car. they did not give me even a job card. i have been following up continuously with the dealer and CR sales but i am only getting an automated reply that someone will attend to me but no one till date has called me. one person from hyundai office mr. sharafat had called me last month and assured me that he would be sending an engineer from the company itself and get my car checked but he did not bother to send it. i have been following up with Ritu Hyundai also but the engineer who was attending to our car Mr Ajit is not even responding to our calls and the Customer service representative is also not attending to our complaints. they have not even taken our feedback form. Now again i am having problems with the brakes and the same problems which i was facing in april has occurred again . The car is bending on one side when applying brakes.
i do not have any faith on the dealer anymore to attend to my complaint. I think i have been given a defective car and i am following up continously with the dealer for a replacement or extended warranty. But he is just going on doing all bad repairs on my car. In the last servicing the bulb in my fog lamps are also removed.
Whenever the dealer takes my car for repairs he returns it with empty tank. They were misuisng my car at every instance.
I am a loyal customer of hyundai. Earlier i used to drive an i10 for 7 years and i never had to change the suspensions or any part. so i went in for a hyundai again. but now this car is giving me nightmares. i am not confident of driving it anymore as i am always scared of some part getting spoiled. now the dealer will replace the various parts in warranty but after november i will have to pay heavily for all these. i dont think a new car should have so many problems. i had referred this matter to your CEO and all the known addresses both by hard copy as well as email. however it is shocking to note that no one has even bothered to respond to my complaints. it appears that once the car is sold hyundai is least bothered about its customers. this aspect is not known to the public at large.
Someone referred me to mr. jayen bhatt and i also talked to him regarding the same. But he also passed the complaint to the service team who didnt bother to call me. Now there is no response from mr jayen also. i just want my car to be thoroughly checked by some engineer from your company and get it either replaced or repaired properly. i dont believe in Ritu Hyundai or the engineer of that place mr Ajit who is avoiding taking my calls anymore.

Dear sir,

We have hold my vechicle at harsh hundai from six days for some smell washing but, after washing and service all ac switch are not worled propery and stearing were full free after and our car hand over to me with this problem, after that we discuss this issue with service team and the team re said us for re completion.

I am not accept this type work from hundai about service matter.

I purchased a hyundai verna in nov 16 from ritu hyundai, kalyan, maharashtra. from the start itself the car was having various problems like changed music system in 1st week of purchase itself, changed suspension/shock absorbers twice in may and june itself though the car is driven only 3500 kms till date. i am again facing the same problem now. i have been telling ritu hyundai that i have been given a defective car as the parts are getting changed so frequently. but no response. now complaint to ritu hyundai is not encouraged by them and they are not even bothering to revert back to me. The service engineer does not even pick up our phone. i have also complained to the CR head mr jayen bhatt who promised that someone will look into the matter. but still no response from anyone. I regret buying a hyundai car . i am planning to take up this issue in the consumer forum and ask for compensation for selling me a defective car

Dear sir,
I had purchased a hundai excent car on 11.02.14 from popular hundai kottayam in my name (Thomas jacob) vide vehicle no kl 33 f 9581. The first service was done on 7.2.2015 and the 2nd on 8.2.15
The vehicle is been driven by me almost all the day. The total kms marked is only 12245.
On 29.6.15 when i took the vehicle some starting trouble was there and the reverse camera was not working (Fitted by you only). Yesterday too the same problem of the vehicle, not starting properly had occurred. By examining closely it was noticed that the temp indication meter was not working, hot wind is blowing through ac wind.
I took the vehicle to your kodimatha service station.
While checking it was noticed that single paired wires at two points (Marked in the attached photo) were cut by a rat the wires were repaired and some cleaning was done. Being under vin mala841clem061122 my vehicle is covered under hundai warranty scheme up to 10.12.17.. Without changing spares i was asked to pay the amount as mentioned in the bill attached.
No estimate amount is seen in the repairer order given and nor was i told about the cost while i was waiting at the launch for 5 hrs.
Why is the need for me to make a payment while my vehicle is under warranty and there is no change in spares. So i request you to repay my bill amount as soon as possible or i will be forced to take up the matter with the proper authorities.
Thanking you
Yours in love
Thomas jacob
[protected]@gmail.com

Purchased my car from orion hyundai on 27th july creta sx o by the name naman bhasin i am complaining late as the complaint was asking for car registration number i faced several issues with showroom.
1. No one was ready to attend
2. We was not allowed to go to basement and see the car
3. Accesories team least bothered to confirm price
4. No demo given
5. Car number got after his temp expiry

This is not 1st time i purchased car from hyundai i bought from sikka and deepa they provide amazing service they make that moment so precious that u love to visit showrrom to take delivery

Registration team least bothered to revert to queries ritu (Full of attitude sir number nahi to kya karain aap dekhlo jo karna hai) virender (Everytime promises call me in 5 min minutes but that5 minutes never turned again) i have sent a written letter to md

Orion hyundai worse showroom

I am owner of Hyundai Santro which met with accident due to failure of brakes.While travelling to Bhubaneswar from Jajpur Road.While travelling and applying brakes breaks failed and car dashed with car travelling in front.Luckily no injury took place but car badly damaged.Car was serviced by Hyundai service centre jajpur about a month back.brake are not expected to fail within such a short time after servicing.
I will expect Hyundai to investigate the reason for this accident so that similar accidents can be avoided and minimum they can do is repair of car free of charges which is given to Jajpur road odisha who had previously serviced the car