This complaint in regard with not giving the delevery of car after getting 100% payment. I wrote an email to Directors as well but not received any call from their office nor from Hana Motor showroom. I am shocked to see how they behave with their customers.
This is in regard with car delivery which has already delayed by 27 days. My case history is:
a) I booked one Xcent car on 5th June-16 wide Receipt No. SR/16-17/1354 and paid the cheque for INR 100, 000.00. Your sale manager has committed me that the car is available in our stock and can deliver the car on same day when they will get the loan approval from bank. I need the commercial number and this was clearly communicated by me and also price quoted by sales manager was also based on commercial number. On same day, I have handed over the loan documents which are require to submit with bank. First 3 days, I did not received any call from your showroom nor from any bank, when I called to showroom and try to reach the sales manager, showroom receptionist told me that I will Momin to call you but I did not received any call. After putting continuously effort on two days, finally I reached to sales manager whose name is Mr. Momin. He told me that I have already given the docs to bank person but when I checked with bank person, he told me that he has not received any docs…. After following up for next 12 days, finally bank person has log in my file on 17th June and they got the approval on same days as well. I have all messages which I received from bank.
b) After getting approval, they asked me to come to showroom for completing all formalities which I did on 18th June and also paid the balance amount of INR 92, 249.00 wide receipt no. SR/16-17/1671 which is full and final payment of the car.
c) Bank has disbursed the loan amount of INR 504, 482.00 on 21st June. That means that Hana Motors has received all payment against my car.
d) When I asked for the car delivery on 21st they told me that for commercial number, we need two days for passing the car and fitting the CNG kit. From 21st to 26th June, they were telling me that there is some problem due to new circular of Delhi government and I was continuously telling that my number has to issue from Haryana so no issue in Haryana, you please go and check but no one has courtesy to go RTO office and checked. I did this activity at my end and got to know there is no problem and car is getting pass. When I told your staff the same then they got agreed that yes there is no problem in RTO Faridabad but PLEASE NOTE THAT AFTER ALL THESE STILL CAR HAS NOT DELIVERED TO ME. EVERYDAY THEY COME WITH NEW EXCUSE.
NOW, I CAN’T WAIT MORE FOR CAR DELIVERY IT IS DELAYED BY 27 DAYS AND WANTED TO GO TO CONSUMER COURT AND WILL ASK FOR HARASSMENT, INTEREST ON MY MONEY AND INTEREST OF BANK AMOUNT, I ALSO NEED MONEY BACK WHICH WAS PAID BY ME AGAINST LOAN PROCESSING FEES. I ALSO NEED THE DRIVER SALARY WHICH I HIRED ON BASIS OF YOUR SALE MANAGER FALSE COMMITMENT ON CAR DELIVERY. I ALSO PAID INR 4, 200 FOR GPRS WHICH I ALSO NEED BACK.
