Hyundai Motor India Complaints & Reviews

I have given u the complain regarding this defect n also u have mailed me back on 25 March 2016. As you have said that the company person will contact us, but till now no one has called us n had a contact with us
Also many times we have called the dealer Mai Hyundai Sangli and asked them about the complain we have launched you but they are saying that they have not received any complaint reguarding this from you or company. Also the dealer is saying that they dont have the replacement product with them n they have ordered that to the company but they have not received yet and we are waitng here from about 4 months.
I am very much disappointed by your this service, and I think you and the company dont care for your customer.
so you look into this matter at earliest and inform us and also the dealer in sangli and make the customer satisfied.
As the company says that they value their customers and commit to do so.
Waiting for your reply at earliest

Purchased grand i10 during June 2015 from ck Hyundai Mizoram, my vehicle is gently operated within city areas only, no shock and no mis-handling.After 6 months ie.December, the engine oil decreased upto a minimum level, no engine oil leakage found below the engine chamber and no oil drops found in the garage.I was told that the problems seems to be manufacturing defect when I contact servicing centre.If such things happened within a short period of time, can the company replace the vehicle or the whole engine by new one?

I bought my i.20 on 19th july, 2014 from klg-chandigarh and just after one month i have started facing problems related to air conditioning. Then i came to know that they given me car without the ac gas. Since then i am facing problem related to ac cooling. This is the 5th time i am again facing the same problem. Is this the way you people do maintainence of the cars or provide a defective cars. I am now frustrated with my car.
Regards,

Navdeep
[protected]

My voyge of inconvinience with hyundi.


I have purchased a hyundai grand & since then over 1 year the following have happened & been experienced.


Wrong name on sales certificate, retail invoice, insurance.
I have purchased my vehical from akash hyundai located at lanka in the state of assam and since then i have never been able to relish the hyundai's fuss free ownership experience. Upon purchasing the vehical i have received sales certificate, retail invoice, insurance with serious spelling mistakes, where as as per my memory i have handed over 3 copies of my driving license which should have been used as referance to enter my name, address into the customer relation management software of hyundai. I informed regarding the glitch to the lady at the dealer, but she was very rude and disconnected the phone. I then have raised the issue to hyundai through the voice support & then i had to take up the harasment to have to drive to a new city to a branch office of the same dealer located at nh37, senchowa, nagaon in the state of assam, which is 65 kms far from my place adding special topping of harasment. However there the issue with the documents were resolved and i then decided to continue the service related relation with that branch of dealer. They took a good care of the 1st servicing of my car and so far i was happy.


Fake commitments made.
Unfortunately in the month of october 2015, i met with an accident and to get the car repaired i walked in to akash hyundai located at nh37, senchowa in the state of assam, and it was a good experience of handing over the car to the dealer for incurance claim & repair. I patiently waited for the approx time of delivery as printed on the job sheet but no communication was made to me regarding the status, so i followed up the dealer over phone and everytime there was fake commitments made that it will be done today, tomorrow, will take a week more. Thus i lost my faith and escalated the issue to hyundai over email and then things got back into track. Then within 2-3 days my car was made ready for delivery. Also i was informed that there was a dislocation of the local spare parts ware house in the city of guwahati so there was the dealy. Now this again raises serious question on the administration, management of hyundai. Shifting of a warehouse is not that big of an issue that availability & receiption of spare part from logistics can't be traced out! So, again disappointing experience. Purchased hyundai for it's reputed fuss free service, but again it was full of fuss.


Misbehave by gateman
On 30th of march 2016 i walked into the dealer akash hyundai located at nh37, senchowa in the state of assam to get the insurance of my car renewed. Interacted with mr prasenjit and the experience was really good. Had a hassel free insurance renual. Now as i walked out of the showroon i found my car was sandwiched between 2 other cars from left side & the rear. So i have requested a gate man to help me moving the car parked at the back of my car so that i could get my car out and be my way home. The gateman tried to start the car but there was some breakdown so the car wont start. Then i said him to call someone and lets get the car manually displaced. He then walked away & went to the new car delivery ramp where a brand new creta was made ready for delivery, and he started to indulge himself in some irrelavant task on the car. I then said him that can we have some men power to get the car out & he then very rudely said me to go and speak to the customer relations manager. Now that was very rude and made me think "what kind of administration does the dealer have when a grade iv escalates ground level issues to grade i staff of the dealer" . I have then escalated the issue to hyundai over email, and i received an apology letter & also a letter that all work on my car was done upto satisfaction. That was pre-written on the letter head of the dealer & i was asked to sign on it. I signed on the same judging the issue on the grounds of humanity as there might be job cuts, salary put on hold etc etc as there was indirect pressure on me.


Asking for good feedback & grade
During the 2nd servicing it was diagonised that both the rear speakers of my car was not working. However the dealer did keep a note of the part number and i was said that i will receive an update, but no approx time margin was informed. Also, i was requested that i should be giving them good feedback and they promised me of good service, so you see after investing 6 lacks anyone will compromise a bit for the promised care of the car. So as usual i did declare that there is no issue associated with my car. Also during the 2nd service once i paid off the bill, i was given a feedback form and there i marked the quality of washing with 9 instead of full 10 as i found oil stains on the car. The lady then yeilled on me saying me to mark the washing with 10 as 9 means a bad thing to hyundai regarding the dealer. So the million dollar question is, if i am given a feedback form so what is the use of me filling it out, if i need to fill it on someone else's views and wish? Also, how was the car made for delivery ready before a qc was made? This means there is no final checkup arrangement/team at the dealer! Was surprising & shocking to know.

So, i one year from sales to service i have experienced the above at a dealer named akash hyundai at it's branch's in lanka & nagaon, and it was a terrible experience of owning a hyundai. I purposely purchased hyundai as i have past experience of hyundai's best in class after sales in places like mp, gujarat but here in assam when it is concerned to the mentioned dealer it was a big let down.

Date: 29.03.16


To
The general manager,
Hyundai india ltd.,
Patparganj industrial area,
New delhi


From: karan singh kandari
C- 35, west vinod nagar
Gali no. - 6, delhi -110092


Subject: - delivery of faulty eon magna+ car regn. No.-dl-8c-ak-7061
(Vin no.-mala351alfm371490)


Dear sir,

This is to inform that, i had purchased your company make eon magna+ car which vin no.-mala351alfm371490 from your authorized dealer m/s samta hyundai, g.T. Karnal road, dated 11.04.2015.

Right from the date of purchase of this vehicle a starting trouble occurred time to time and after running of 4326 kms. I have shown the same to your authorized service centre m/s. Sunrise autoworkd pvt. Ltd. On 07.11.2015, they kept the vehicle till 16.11.2015 (10 days) and handover to me with a assurance that the fault is removed. But again the same problem occurred and i took the vehicle to service centre on 23.11.2015. They kept the vehicle with them till 26.11.2015 (04 days) and assured me that the problem is removed.

After that the problem occurred and i took the vehicle to service centre on 13.12.2015 and again they kept the vehicle till 19.12.2015 (07 days). The problem not removed and again i took the vehicle on 27.02.2016 in service centre and they returned back the same on 14.03.2016 (17 days). Again on 16.03.2016 the problem occurred and service centre kept vehicle up to 19.03.2016 (04 days) and again the same problem occurred on 25.03.2016 as on date the vehicle is still in service centre.

Now it is clear to me that a faulty car which have a manufacturing defect was handed over to me initially and the problem is incurable. You are requested to immediately provide to me the new car in lieu of the same. Further i have to inform you that during breakdown of this vehicle i have incurred expenditure of rs. 1, 40, 000/- on hiring of car for our day to day routine work.

You are requested to immediately replace the vehicle and release the expenditure occurred by me on this account.

Your immediate action is required on this account. Please note that you are liable to pay rs. 2, 500/- per day (Approx. For 50 -60 days) on account of hiring charges till the new vehicle provided to me which is over and above the expenses already claimed above.


Thanking you


Karan singh kandari

Cc : m.D. & ceo (Mr. Y.K. Koo) – for information & necessary action pls.
M/s samta hyundai
M/s. Sunrise autoworkd pvt. Ltd.

I bought a grand i 10(chassis no368488) on 4th march from shiel hyundai mathura. They told me that i will get the RC by 10th march but till now i havnt got the RC. They were promising me daily for the RC but now they are not picking up my call and manager is talk to sales person and salesperson is asking me to talk to manager They are not giving me anuy reply.

Today I visted novelty hyundai showroom in PATHANKOT punjab to buy a new hyundai creta. But there sales person behaviour and attitude towards sales or customer is not so good. As he said that if you buy a new hyundai creta with full payment you have to give Rupess 25000 extra(excluding car amount, r c, insurane ) and when I said for what purpose I have to pay this amount he said if you donot pay extra 25000 we will not deliver you car.
I think this is a kind of blackmailing to force a customer to pay extra which is of no use .
And with this thing I dropped a idea to buy any hyundai creta top model as there service towards customer is not good

Date: 29th March 2016

Respected Sir,

This is to bring in your notice that we had made a booking for Hyundai Creta Model number CRDI SX 1.6 A/T from our nearest dealer Pramukh Car Riders Limited located at Prabhadevi, Mumbai 400025

Booking Details are as follows: (Refer Attachment)
Date: 14th October 2015
Amount Paid: Rs.50, 000/-
Cheque Number: 017322
Bank: Axis Bank
Receipt Number: 3204

We are dealing with Mrs Netra Parab, designated as Asst General Manager. As per the trail mail, we are continuously following up with her regarding the Car Delivery date, but she kept saying that the car will be delivered to us by the end of April 2016.

Just recently on the 23rd of March 2016 we got a mail from Pramukh Hyundai saying that “There is an overwhelming response from the customers so the allocation of the same from Hyundai is limited. However, we shall keep you posted if we can get the allocation of the requirement of your car within another 3 months”. This means that to purchase a vehicle from your end I need to wait for 9 months which is not at all acceptable.

Also as per by Mrs Netra Parab, we have to purchase the insurance from your Hyundai dealer as it is said to be mandatory. Due to this arrogant behaviour of hers, I contacted your Hyundai toll free number and the customer care department explained me that it is not at all mandatory to purchase the insurance (Complaint number is[protected] from Hyundai.

Therefore, I kindly request you to look into this matter and help us in getting this issue resolved as it’s been more than 5 months, since we booked our car.

This entire incidence has been handled unprofessionally by Pramukh Hyundai. This certainly affects the brand of Hyundai. We may not consider buying the said car or any other car from Hyundai in future.
I hope you value your customer and insure to deliver the expectation from the brand like yours.

Kindly acknowledge this mail.

Regards,
Savio Thomas,
On behalf of Ms Anshu Agarwal
Office: +[protected]

Dear Sir/Madam,

I own Hyundai Accent car 2005 model. On regular basis I give my vehicle to Advaith Hyundai Service Center, I met with an accident on 10/Dec/2015 and dropped my car to Advaith Hyundai Service center in outer ring road, BANGALORE on 12/Dec/2015. The service center didn't provide me the car on time it was delivered on 29/Dec/2015. Without proper repair. There was noise in front right side near the engine. When I repeatedly went to check up they did not fix the problem asking me to bring the vehicle at time of service it will be fixed. In March 2016. I left my car for service and informed about previous problems. Even after they have not fixed the problem and delivered the car, asking me to get it next time. This is the worst experience I ever had. Request you to please look into this issue. This makes me to decide never ever go for Hyundai cars.

Regards,
Nandakumar
nandakumar.[protected]@gmail.com

Dear concern,

I got my new car on september09, 2015 vide vin number mala351alfm412826
From srivas hyundai hajipur of bihar.

Dealer has given me discount commitment worth rs 51500 (I.E.Free
Registration+ free insurance+ 10000 cash discount + corporate discount.)
But at the time of delivery they only give a invoice showing initial
Payment for vehicle.


They did not give any receipts for the tax paid and registration process.
When i asked about this to sales guy mr. Manish kumar singh he told that
You need to keep a copy of sales certificate and invoice alone in car and
Show them to traffic police. In case any road inspections. Also informed
That original invoice, rc book and tax receipt will take 03 months here in
Bihar.


Also i checked about puc he said its not required at all for new car.

It has been more than 06 months since purchase of car but till a date i
Have not received any paper and number. When i tried to approach agency
They always tell "come next week". Now the agency has been deactivated, and i could not approach at all. I have already filed a complain to hyundai customer care vide complain id :[protected], but they are not giving any satisfactory output. My car is running without number till a date.


Please look into the matter and and take needful action.


All documents are enclosed here for quick reference.


Regards,

Jahangir alam

Ex principal (Govt. Of bihar)

[protected]/[protected]

My hyundai grand i10 registration no damaged in a road aacident near hardoi on25 th jan 2016. So i gave the car to balaji hyundai in running condition .There i met mr gaurav who promised me to deliver my car within 10 days but they took two months .And finally on various followup they called me on 22nd march for delivery.I reached there at 3 pm but my car was not ready .On requesting they start working on it and delivered it to me on 7:30 pm with a bill of 135000.I don't know what they have added in bill but i paid. After only about 30 km drive my car engine start to getting down.I have called mr gaurav but he didn't received my phone. Any how i have reached lucknow. Next day a phone call received by me from balaji hyundai for feedback, i informed them that my car still has problem and i ll come back to your service centre on monday after holi, as i was busy. Today i went back there they did something again with my car and delivered it to me again. Again after few km ride its start heating and visible smoke has start coming out from it.Again i call mr gaurav again he did not pick my call.After many call he received and send a mechanic .Mechanic came he said now clutch has some problem u need to bring the car to workshop.After few hours mr gaurav has called me and said that you have to pay for it.
Now i want to know why i have to pay. And how i trust that my car is completely repair to take it any where.
I want to go for police complain as they are cheating on me.

Vishal prakash lal

Hello dear sir,
Please file the complaint regarding hyundai company actually last year in a month of jan i had purchased a new i-10 from samara hyundai but what i see after few months i am started facing issues with my car sometimes i m facing problem with the indicators some time brakes some time suspension issue after that in a month of october i have made 1 accidental claim due to brake jam and from that day i am continuously facing issues but hyundai dealer can not help me out when i am contact to the customer support they taught me to contact with the dealer n dealer says contact to customer care.
So now i loose a hope i[censored] can help me out then let me know the further process
Kindly help me out from this issue
Regards
Anurag Mittal
Ph.no.[protected]

I strongly recommend not to buy hyundai - any car.
If you are buying then you are playing with your life.

I've bought the "elite i20 sprotz-o" car in november-2015. On 10-february-2016 while travelling to banglore from chitradurga on the way 2 tyre got burst (Left-front & left-rear). I've registered the complaint on the same day to hyundai customer support, where they shifted the car to tumkur for fixing the issue. I've sent the many emails and number of times call to mansa motor, tumkur and hyundai call center, but no body responded back. After a fight for 2-3 week they fixed the car and provided to me after 3 weeks. Also total damage bill for the car was appx 80, 000/- where company took the responsibility of only front tyre (Amount. 8000/- appx). It now 1.5 months when i am calling to hyundai call center but they are talking very rudely and not responding. After discussion with the mansa motor service manage he clearly mentioned that hyundai always provide "bridgestone" types where market condition is so bad for this tyre company and they've faced many complaints similar to this. I was luck that me and my family was safe after this incident. But i am not sure if anyone else has faced something more bad than this. I strongly recommend not to buy hyundai any car. As they are very very very very bad/worst in sales or service.

Thanks,
Naveen k satia,
Bangalore

We have Verna fludic 1.6 model Sept 2013 purchased from your dealer Mai Hyundai Sangli
Our car running is 32000 km
i m not getting that how can the steering column be defective in so less running km
i think the product is having manufacturing defect problem
so i request you to give us the free replacement at earliest
waiting for your early reply
Thank you
Client No - (C[protected])
Vallabhdas N Shetji
Miraj

Dear admin

This is bring it to your notice that i got the periodic aid service done on dated - 10th january 2016 for car (Mh 02 bg 7982) at address: h.No. 1-72/2/1/1, plot no. 2 & 13, survey no. 50, gachibowli main road, serilingam pally, hyderabad, telangana 500032.Phone:[protected] and the amount paid was rs. 18048 towards the service. Know i would like to bring it to your notice that i had pointed some service to be checked during service for example - breaks calibre play sound, ac not cooling properly and for the ac i point that please check the ac gas, sound coming from accelerator pad etc. For detail service you can trace the account .
When i took the car after servicing i checked that ac was not checked and calibres were still making noise so on the next day i gave a call to service centre manager and notify him the same, then i was ask to get my vehicle for the same but after that also that it was not rectified. The surprising part is they don't give feedback form neither they call to satisfaction check.

Please look into it because after paying all the service charges the i am not happy with the service.

Respected sir,
My name is kesarapu padmaja i went to your showroom before 6 months .I am going to hyundai creta 1.4or 1.6 car purchase for your lakshmi hyundai show room headoffice visakhapatnam.His contact is mr ravi sales executive ph no:[protected].
After one month later my boss mr john son talk to sir . He is arranged this car . After 40 days later mr johnson your car is coming please arrange amount mr johnson ph no:[protected].
Please immediately i will take car loan sending rs.13, 00000 transfer to immediately your show room transfer. I am number of times calling do not lift the phone after i am going to show room contacted that person talk to directly we are not possible to 1.6 creta not available i will arranged another car after one month later he is oneday suddenly surprising he is only 1.4 creta 2015 model available are you take at the time of given by quotation sending by bank.
I am ready to take delivery number of times calling do not lift phone do not delivery car. One day surprisely you take the car with coming to showroom fulley payed amount rs13, 00000 i am shocking not possible to delivery your going to after bank manager contact immediately i am giong to bank bank manager given delivery permission to letter issued .Mr david involve that issue i will arranged 1.4s black colour i am ready to taken by car that issue telling by bank manager.
Ok no problem please take car give me a quotation. Mr david promise to me i will arranged few hours only . My other show room one car is holding that is arranged for you david is telling.Car is arranged some times not arranged this is telling last saturday night mr john son talk to your car is ready please take delivery by phone 10:19 pm.I am no. Of times going to show room not offer for single drop of water
Sir,
I am customer of the 2004-up today please arrange to vehicle . Where it not possible otherwise my justifies decisions taking. I am paying since[protected] rs 13, 00000 and purchase the vehicle cost of 12, 50000 only after amount remaining 300000 taking issue by dated[protected] and after dated[protected] night remaining balance 200000 transfer to my sbi account demand pay to direct. Rs 60000 cash my card using 40000 total 13, 00000 on your under. Any car creta take into ready. Please arranged the car. Up to date banking interest and loss of damages i am suffering troubles your responsible this reasons and orher wise expenses and any my health side damage and my nature of society cadar your damaged.

My grand i10 kl 01 bs 3135 admitted at trivandrum popular hundai bodyshop on jan 3 for accident repairing work and the authorities are delaying very much to release the vehicle.It is felt that they are not customer friendly and making so many new problems related with clearing and settling the problem.Now they told that the fuel pump is damaged and i have to pay the amount to replace that. Actually the fuel gauge was perfectly working all the time before and after accident. And the accident happened in the front right and there is no chance for the pump got damaged.Hence pl enquire about this laxity and take steps to release the car soon.If i am not sending this complaint to the proper authority pl forward this to the right authority...

Horrible Customer Service from Hyundai. The Customer Service Managers @ V3 Hyundai Chennai are totally Irresponsible. I had a Dashboard Indicator Glow in the 1.6 Fluidic Verna 2014 Model. I have given the Vehicle to HMP Hyundai earlier, where they replaced the Battery. The Problem Persisted even after that and i gave the vehicle to V3 Hyundai this time around as it was close to my Workplace. This Happened in the Mid of December. I had to come repeatedly to the Service Centre inspite of the Assurance from the Technician that the Problem will not Occur. I wanted to somehow fix this issue as i had to take the Vehicle for a long road trip. The Technician in V3 Hyundai, informed me that it was a faulty sensor (Fuel Pressure & Rail Sensor) and it would cost me rs. 30, 000. I was ready to pay, but found out from my Friend working in Hyundai that my vehicle is within warranty and the part was covered. The Order for the part was made in December and i have still not got a replacement. On 21st Feb i was asked to Come to the Service Centre saying that the Part has arrived. When i reached there, the service Engineer again started working on my Vehicle. I was told that the Part has not arrived and these guys have Started working on the vehicle without even telling me. This Time one of the Customer Service Managers promised me that he will get the sensor in a weeks time. In the Mid of the same week he calls back saying he want the vehicle for a couple of day as he'll have to send the Part to the Vendor. I don't really Understand why they are trying to see what the problem is after making the Order for Sensor. Have they really made the order for the Faulty sensor is a question. It is almost 2 and 1/2 months now. This is no way to treat a Customer. I Urge Hyundai Customers - Please don't give your vehicle to V3 Hyundai for any Service. I definitely need Compensation for what i have been through.

Dear Sir, My Vehicle HR 51AZ2742 has gone 3 times to Hyundai for AC repairing in last two weeks. They fill the gas and send vehicle and gas is out in the morning. No process and no good technician.

Please help in getting MY AC repaired.Its under warranty.

They come and ask for feedback 10 post filling gas which gets leaked.

What a Shame on Name called Hyundai.

Hi Team,

I bought car from Hyundai in April'14. At the time of purchase, I was told that I will get the corporate discount of Rs 1500. Even after 2 years and numerous complaints and personal visits to the dealer, I still haven't got the discount promised. I have all the call logs and voice recordings to support my claim .Please help