| Address: Shahdol, Madhya Pradesh |
Dear Hyundai Team,
its with deep regret that I am sending out this mail to you. I have tried all the options at all levels of your people,
hence forwarding the letter to everybody, hoping someone will be able to step up and save the image of Hyundai...
Here is the complete account of series of events that has given me a mental torture and trauma since past 3 months
The delivery of Vehicle happened in the most pathetic way. I, along with my family and 3 little kids, was made to wait for more than 4 hours, when I had already followed up 100 times and confirmed the time of delivery. Mr Shashank Gupta, who is the co-owner, and Nephew of the Owner (Mr Rajesh Gupta), was indifferent of our plight and went to an extent to say that Shahdol and Bangalore dealership of Hyundai cannot be compared.. and that I should compromise since I am buying Hundai vehicle at Shahdol
The compromised were, Vehicle not properly cleaned, no floor mats, no welcome song, no picture, no buquet. nothing at all to delight my purchase
I raised my complaint to Mr Abhishek Sharma, Subodh Gautam And Ritika Gangrade who very cleverly submitted my fake signed document of satisfaction & closed the matter twice, and I came to know about this after a long time, when a lady from Hyundai called me from the following number[protected], where Mr Abhishek Sharma was also on the line.
Please be aware, fake signing a document on someones behalf is a criminal offence
I was promised for rs 10000 accessories by Gupta hyundai, for which I have visited their showroom multiple times (4 times to be specific), but every time, an excuse has been made and never have they provided the accessories. to add to the plight, Mr Gupta was never present at the showroom and is so arrogant that he did not even bothered to call me even once.
I was charged more than the amount that was paid for RTO, and when I asked for the reciepts, I never got it. They also were not doing the registration and lingered the process for almost 3 months, and when I got personally involved myself only then I got my vehicles registration number.
I left my vehicle for 1st servicing, and had left the vehicle for few extra days, as they promised to fit the accessories during 1st servicing, but instead of providing those, Gupta Hyundai charged me 2800 rs for extra day parking, which was forcefully taken from me. though they never gave any receipt.
Gupta Hyundai has been sending me letter on the name of Mr. Sunil Jaisawal, who is a sales executive in their showroom, however when I talk to him, he says he has not sent any letter/email, and that Gupta Automobile is using his name unlawfully. This can be again a court case...
Its enough of mental torture that your dealer has sent me through. Kindly intervene, else I have no other option, that to go to consumer court.
Here is what my expectations are
* A detailed justification on the complete matter
* A Apology letter from Gupta Automobiles on their letterhead, accepting the responsibility
* RTO receipt of Rs. 54, 436/-
* Receipt against Rs. 2800/- paid as car parking charges.
* Justification against Rs. 4000/- paid by me as Logistic charges.
Please note, I was asked multiple times by Abhishek & Subodh, that I should tell the resolution and they will provide it to me, I had given them the same list of expectation, where they played foul and submitted my fake signed satisfaction letter..
I hope my concern would be heard
Yours Faithfully
Rahul Vishandasani
[protected]
[protected]@yahoo.co.in
