Hyundai Motor India Complaints & Reviews

I bought an i20 ASTA Diesel on 14th May 2014. From last one month my car's air conditioner is not working properly as it is making vibrating noise. On being asked for service from Service center. Sri Ganganagar, they asked for 2500/- as labour charges and 1000/- for other expenses. My car's second service is also due and they said other 4000/- will be incurred for 2nd service. First of all, I don't understand how can they charge separate charges for AC service and car service, when AC is a part of the car itself. How come it is not included in car service. Secondly, staff there in service company doesn't give a satisfactory response. They always talks in terms of money and are less cooperative.

Myself DIGVIJAY SHEORAN i have booked i20 elite asta on 23/04/15 from Bhiwani showroom(haryana) and they have commited to deliver on asked date 20/05/15 but they sold our car to someone else and i have also given advance amount Rs 25000 while booking and i have a receipt also.I didnt expect this kind of service from your side and now i want some strict action against dealer or i have to cancel my order. Regards DIGVIJAY [protected]

Dear Sir, I have been purchased new car from Down town motors (Hyundai Motor India), Baroda. from last two three days I am facing problem in gear box. when I driving the car in 5th gear at that times the gear is automating slip down in newton & car speed is low. down. now I visited the service centre for car repairing. They are checking the car and confirm that problem is genuine. this problem lots of side effect. 1)when I driving car, the gear slipping down in newton at that time suppose I am not balancing the car and I face serious accident than who will be responsible. if I drive with my family in this car than six person life ??? who will be take care such serious cause. 2)I have been invested Rs7.23 lacs for this car. within one month & within 1000km I am facing such issue. who is responsible such low category production of car. 2)after 7.23 lacs investment still I am without car due to my car is your services centre. I want to replace this car with new due I buy new car from your company not faulty car. My Name:-MAHENDRA SOLANKI. My Car No:- GJ06-JE-0582. Company:- HYUNDAI MOTOR INDIA. Car Model:- Xcent S Diesel. Mobile No:- [protected]

Dear Sir, My complain is regarding delay payment of Road tax by Hyundai dealer at Indore.summary details of full case is as under: Vehicle: Hyundai Grand i10 sportz 1.2 Kappa VTVT petrol Dealer: Sunshine Cars Pvt. Ltd., Airport Road Indore Date of Purchase & Delivery: 28.03.2015 Date of Payment: 28.03.2015( Before Deilivery all payment done) Road tax Payment made by Dealer: 12.04.2015 ( after 15 days) Engine No. : G4LAFM572484 Chassis's No : MALA851CLFM240497 Actually i got accident on 01.04.2015 and Insurance company has unable to process my claim as Road tax payment was not paid on date of accident. Now i have took many times follow up with dealer but he is not ready to compensate my claim.

Dear All, Hoping for your favourable decision in this regard. Thanks AMIT KUMAR Sent from Samsung Mobile -------- Original message -------- From: Amit Kumar Date:22/05/2015 16:00 (GMT+05:30) To: "m.k.dixit" , [protected]@nimbushyundai.com, amit.[protected]@hmil.net Cc: Vikash Kumar Anand , crm111 , Amit Kumar Subject: RE: VEHICLE NO.-DL7CT0526-SERVICE ISSUE Dear Mr. Dixit, This is very unfortunate revert, without knowing the facts and situation you simply denied our claim. I think you are not understanding that what i want to say, if i got timely support from Hyundai customer care then condition of vehicle was better. for damage i have no idea about the facts, once vehicle toed to your service station was in good conditions. Due to no support from your customercare i am falling in line of culprit. Why should i culprit for those things which happened due to non-service of Hyundai. Looking forward to your positive response in this regard. Thanks Amit Kumar [protected] From: [protected]@nimbushyundai.com To: [protected]@hotmail.com CC: vikash.[protected]@hmil.net; [protected]@nimbushyundai.com Subject: Fw: VEHICLE NO.-DL7CT0526-SERVICE ISSUE Date: Fri, 22 May 2015 14:28:42 +0530 Dear Sir Reference your below mail, since the vehicle is driven without coolant in the engine cooling system and the engine got overheated, This over heating and consequential damages due to accidental/external damage can not be covered under warranty. Therefore you will have to pay the full cost of the repairs. The external/accidental damages photographs attatched for your reference. Thanking and assuring you of our best services. M.K.Dixit (Service Manager) Nimbus Hyundai Noida From: Amit Kumar [mailto:[protected]@hotmail.com] Wednesday, May 20, 2015 9:31 PM [protected]@nimbushyundai.com [protected]@nimbushyundai.com; Vikash Kumar Anand; Amit Sharma; Amit Kumar; [protected]@nimbushyundai.com VEHICLE NO.-DL7CT0526-SERVICE ISSUE Dear Customercare Manager, Cc : Concern person of Hyundai and Nimbus Hyundai Greetings This has reference to above subject, we have big issue with Hyundai Services & Customer care department. They are always helpless during the crisis situation and once customer need a support from customercare. They are very use less and help less, as i can say with my personal experience. Specially Roadside Assistance services. I am giving you little brief of my experience with Hyundai and their concern department like Service, Customercare and Roadside Assistance. I bought car Hyundai I10 from Nimbus Hyundai in January 2014 in a good faith that Hyundai is international Company and will give us best support/ services after sale but i think i was wrong. last one year i have hardly driven car due to my travel schedule. I have done the car services with Nimbus Hyundai only with the normal satisfactory level. I can not say that services were excellent but yes people are good and supportive. i have also complained twice with Service Centre and after that they have rectified the same with some satisfactory level. I am also working in a service industry and we know that what services are to be given to Customer and what level, after all customer is our bread & butter. Today's world is totally customer oriented world we have to give top level service to our customer. if i am adhere to give the best services to our customer, i am also as a customer want to have best services. but in your case i think sales is most important than the after sale services. On 8th may 2015 Friday at 9.15 PM, i was driving my car to home at near Dwraka Sector 21 Metro station (near underpass red light) i have called roadside assistance customer care number that something is leaking from bonnet. please advise what to do. That time i was not aware of that water leaking from Radiator as during showroom visit or once you buying car no one give you technical training especially to first time user. I called customer care they said they will revert me with in 10 minutes. i was telling him that something leaking so please transfer call to some technical person or your engineer but they told me that i can not transfer to such person, we can only arrange crane/ toeing service for you. I was waited for another 15 minutes but no call revert. then i called again to customer about this they said they will arrange something, will revert to me by 10 more minutes. After 20 minutes no one reverted to me then that how can i leave my vehicle and also there was no communication to reach my home at Dwarka Sector-1. I have tried to start the car and slowly at the 15 KM PH speed i somehow manage to reach my home. Once i reached home at 10.37 PM then your customer care person called me that where are sir i told him that i reached home please arrange to pick the car tomorrow morning to Nimbus Hyundai service centre Noida but no one reverted. Next day on 9th may there is an medical emergency i have to leave with my wife and 2 year small kids to hospital, that time around 5.00 Pm i have called again to customer care that there is some red light on my meter screen, what is that and what is signal for that. frankly speaking i was not aware of the heating signal or else. i told him that i need urgent assistance but after so many called to them they did not reverted to me. As my family and car was stranded near Dhaula Kuan ridge road, in the evening timing this road is very dangerous due to looting, rape etc. Then i have decided that whatever happened will happen we have to reach Dhaula Kuan, i reached dhaula kuan around 7.15 pm till that time your roadside assistance was not reached to me. have arranged auto for my family at Dhaula Kuan and i stayed back there with car. I again called your customer and was rude, that is right that time as i was not getting the help/ support from your department, instead of pacify me your customer care person misbehaved with me and told me that " I AM NOT WORKING FOR YOU" JO KARNA HAI KARO", once i started shouting on him and told him that i am in trouble with family but you guys are not helping me, what do i do??? i have right to shout on you. Then some toeing guy called me around 7.40 PM i told him to pick me up and car drop me safely at my home or you can take car to Nimbus Hyundai, but they refused to this. They said that car will go to Moti nagar and you arrange yourself. I have requested him that whatever extra money require take it but please send car to Nimbus Hyundai as i am doing regular services there only and they know my car conditions everything but they have refused. After that me too refused to give car to them. somehow i manage to reach home. Next day i called private toeing company and they have taken me and my car to Nimbus Hyundai on sunday 10th May. After that they have checked and sent me quotation of Rs. 45000/- which i am not accepting till now. i called and went to Nimbus Hyundai for a meeting but they also not gave me right direction. I told them to fix a meeting with Hyundai person but not happened. They told me that your request has been refused you have to pay money. That time i have decided to go to consumer court if require will file criminal case against your company and customercare service. But i am waiting a final call from yourside. Thats why i am writing to you my final mail / request. Please tell me, Why should i pay for negligence and services not given to me at right time right place by your customercare. who will responsible for My life and my family's life if anything went wrong that time, when i need the assistance. your customercae and roadside assistance is pathetic. They respond to customer after 2 hours. It is very sad to say Hyundai is giving this kind of services. Before going for any action i am writing this request mail to you guys to help me in this and sort out this, and repair my car without any cost. I know waiver is not fulfill the situation i have faced with my family that fear and pain at that time. It can not recover the mentally and physically harassment i have faced. but yes it brings some relief to us otherwise this financial loss will create more problem for us. This is humble request to you that repair my car without any cost. Looking forward to your positive response in this regard. Thanking you Amit Kumar [protected] [protected] "Manage our service benefits whenever, wherever by downloading ‘Hyundai Care’ mobile app. For Android: https://play.google.com/store/apps/details?id=com.bsl.hyundai & for iPhone: https://itunes.apple.com/us/app/hyundai-care/id[protected]?mt=8” Disclaimer : Hyundai Motor India and their authorized hiring agencies do not charge any registration fees or accept any payment from candidates for the purpose of recruitment. If you receive any such request or been solicited for such payment, please do not respond to it. Any candidate paying money for the purpose of recruitment to Hyundai will be doing so at his / her own risk.This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

I have purchased grand i10 1 year back and 1 month after purchase there was problem in changing gear so i have complain it to Krissh Hundai Patna then Krissh Change the disk there time i have regularly complainted it to Krissh but my problem not solve till now you please go through the history of my car and do the needful .my car no is BR01BV4241 Thanking you Dr. Jitendra Kumar mob -[protected]

Dear Sir I wish to inform you that I have submit my car No.HR-13-D-7170 on 22/05/2015 at 11A.M. regarding in your service station point at MIE, Delhi-Rohtak Road, Bahadurgarh for services. As reported by supervisor of company Mr. Pawan kumar that we will delivered the car at 3.00 PM on same day after completed the service. Thereafter I have call to supervisor for delivered the car at 6.00 PM, but they didn't satisfactory reply for delivered the car and he told me that job is balance of your car and you can talk to Service manager Mr. Suresh Bhardwaj. They assured me that tomorrow your car delivered at 11.00 AM, but the same can't delivered up to 6.00 PM on 23/05/2015.Please check the status of your service point regarding harassment of customers. Rajesh yadav PH. [protected]

I have send my care i 20 HR 29 AD 6900 MODEL 2012 to M/s Triumph Auto Faridabad HARYANA many time but no one able to get it rectify and every time new excuse for new part problem is told to us. I am C.G.M. ( Mkt) in M/s HINDUSTAN SYRINGES & MEDICAL DEVICES which already has fleet of nearly more then 20 i 20 cars . my car was the first one purchased in 2012 after looking in to its performance more i 20 cars were purchased. Now in this hot summer car can not be used with no good air conditioning. Hope you get the compressor replace as this is new part they claimed to be the reason of fault . PARDEEP KUMAR SAREEN [protected]

sir i have i20 ASTA and it is still in extended warranty of the company. in last week the back mirror of my car during passing over a speed breaker suddenly removed from base. although there is no breakage of the glass but the base fixed on the front screen was removed. so i approached to the sharayau htyundai Turbhe navi mumbai to fix it.after inspection the adviser said that it will be seen by the Extended warranty department . Mr Annad seen the vehicle and he told me that there was also same problem in two /three vehicle but they have fixed the back mirror . so they have taken my complaint and fixed the mirror by local adhesive but it did not success-ed. so i have asked him to replacement or any solution. Mr. Annad said that it can be done only on replacement of the front screen on payment. i said him that this is manufacturing defect and replace it in the extended warranty or through insurance claim. but he refused for that he was insisting on payment basis. so kindly look in to the matter and solve the problem. Rajesh kumar mishra, 204 raj residency CHS plot no26 sector 19 KHARGHAR Navi mumbai Mob [protected] [protected]

Dear Sir/ Madam, i m purchase a new elite i20 asta Diesel car on date 07.04.2015 from ASM hyundai Gwalior, showroom sales executive mr. abdul wahid say this car millage according to co. is appx. 24 kmpl but my car give millage only 13 kmpl, so i complaint in ASM hyundai on date 17.05.2015 then Showroom workshop service manager Mr Ramnivas test millage by his showroom Mechanic then Result is 13.2 kmpl after running 40 km. complaint Job card No.is 1670 plz Take a Hard Action asap Regards, Rajeev Agrawal Mob no- [protected] E, mail Id- ar.[protected]@gmail.com

I own a verna car I sent the car for repairing and its been 20 days i didnt get the car back . Everyday i get a call from the service centre and they ask if my car service is okay or not . From last 10 days i have been asking them about my car and they say, they will give me in few days. I have a call recorder in my phone as well and have all the recordings of calls from the GOYAL HYUNDIA CENTRE IN LUDHIANA. If required i can submit those as well . Members of service centre themselves dont know whether they have delievered the car or not and ask us about how the service was. I have been calling the man who took up the responsibily of the car and he didnt pick the phone and when i did a call from another no., he said his call was on divert and did not get any call. I am a user of TOYOTA FORTUNER, HONDA CRV and VERNA . But unfortunetly the service of hyundia is hundred times poorer than other, and i will never recomend anyone of this company. Plz resolve my problem ASAP REGARDS GURINDER SINGH VERNA CAR-pb10ef7350 Service centre -Goyal hyundai

I bought Hyundai I20 sportz car on 21.05.2014. The tyres got inflated in the time frame of four months only. I approached the agency, they asked ne to ho to apollo tyres. I went over there, they opened the tyres on my expense though there was problem in tyres and told me that there is impact. In might hit in a pit which is very normal. They rejected my plea. The agency (Goyal hyundai, ludhiana) told me that please provide us the rejection letter of rejection, we will take up the matter with company and will replace the same. I forwarded the mail on 07.10.2014 and continuously follow up was there from my side but there was no response from them. I also complained at customer care but all in vain. They do not even call me back It's like i am begging for the problem in the things purchased from you. This all may leads to taking harsh step. Further i will always be promoting not to buy from Hyundai due to such a poor service. It's like you have sold the product now customer has to see bu homself if he is facing any problem. I am a banker, persons comes to me daily for car loans.

i was using i20 car since last 11 months[ purchased on 15 june 14], recently i have noticed a Bleb on driver side tyre, for which i visited to royal hundai gwalior, they give me a toll free no.for contact with apollo tyre representative. apollo tyre representative said tyre is not replaced because it is due to impact but in my knowledge there is no impact but it is a manufacturing defect. i purchased my car from royal hundai gwalior and the tyre is company fitted, then it is the responsibility of hundai to replace my tyre. behavior of royal hundai gwalior representative is not good. for your information in my family at present we have I10, I20and verna three cars from hundai, previously we are also using santro car. My I20 Car no. MP07CD6372. my name mr. Shobharam sharma.

Dear Sir/ Madam; As the appended mail refers - It gives me immense please to be a proud owner of Hyundai I20 Car; which is a brand and its known for its quality. But at the same time I felt very bad that after raising a written complaint I didn’t get any revert (Mail) from the concerned authorities which is basic mail ethicists. This shows the company is least bothered to address the after sales service. ISN’T IT ?? If today I will say I am interested to buy one more Hyundai Verna for my wife there will be 10 different promotional mail/ call will come to me to push your sales. My sincere suggestion to all the management team if you want to increase the sales; increase your after sales services with value addition which gives me “feel good factor”; based on our word of mouth your product became a brand similarly our “feel bad factor” make your brand just a product over a period of time – it’s a basic management principle. At the outset I am keen to know: · I was given to understand that my so called ECM is not working so the AC is not functioning. But I felt to understand that how come such an expensive device will go for a toss as the car has just run 5k km. If so which means Hyundai is not assembling quality products in the car. Waiting for your revert on mail………. Best Regards, Dipankar Das From: [protected]@live.in To: h.w.[protected]@hmil.net; arvind.[protected]@hmil.net; h.[protected]@hmil.net; [protected]@advaithhyundai.com; [protected]@advaithhyundai.com; [protected]@advaithhyundai.com; [protected]@advaithhyundai.com Subject: Cheating with customer in Advaith Hyundai, JP nagar Date: Thu, 7 May 2015 16:58:39 +0000 Dear Sir, I am one of your customer having a I 20 vehicle from your company. Car reg. No: KA 51 MC 2633 1 I had given my car for repairing of AC three times but same not done. 2 On first instant they did not find the mistake or repair the AC for that reason the AC started having problems and finally the service manager said to replace the ECM which cost Rs 40000/- (which is very high for me). The cost would have been minimized if the problem could have shorted out in first instance. 3 My vehicle had covered the mileage only for 5271 in last 3 years. How the ECM got damaged so soon with this much less mileage? What is the quality of the machine of Hyundai? Why should I pay for the negligence and carelessness of your auth service station? Please resolve my concern, else I will take up issue in social media site and will raise the case in consumer court. For lack of service, I am not at all ready to pay, and wanted the replacement with free of cost (as the mistake is at your end). Hope my concern will be address soon with proper resolution. Gist of the case :- Having a problem with AC -- AC is not working A) I had given my car for repairing on 28/02/2015 stating that the vehicle was not getting started and AC was not working. The case was attended by Ms M.Prema. She had done the battery replacement as vehicle was not getting started. I was asked about the AC which was not working and cooling was happening. She told she checked and no problem found. She did not ask to me keep the vehicle for some more days for checking of AC. She did the delivery of my vehicle. But the problem was remain same. B) Again I had given my car on 19/03/2015 for repairing. Mr Shivkumar was attending my case. I asked specifically to repair my AC only. He denied to do the repair due to some car mela and asked to get the vehicle some other time. He only did basic check up and delivered. But the problem was remain same. C) This is the third time, I gave my vehicle on 28/04/2015 to check the AC problem and repair the same. this time Ms M.Prema was again attending my case. The vehicle was kept in service station till today (10day). There was no proper response from anybody. Every time I have to call to check the status. I had visited to the service station before 2days to check my car status. Than I came to know from Prema that ECM is having problem which could not be repair and same has to be replace with new one which cost approx Rs 40, 000/-. I met Mr Prakash, who actually trying to understand the issues and trying to find the problem and suggested to recheck again. But very state of affair, there was one more staff with Mr. Prakash started shouting on me on my query and very rude to me infront of Mr. Prakash. After 2 days, Prema informed me that ECM can not be repaired and need to replace. I took my vehicle today without repair. Thanks Dipankar Mob: [protected] © 2015 Microsoft Terms Privacy & cookies Developers English (United States)

I have just serviced my car KA 03 MF 9845 for the first time in BSK 2nd stage, its really a poor service, after servicing there is a center locking problem and all doors are not getting locked and due to this one of my friend had left his iphone in car on a week end and it got stolen. once I called the service center they gave me another no to call and those guys are saying it will be done on a chargable basis. REALLY BAD SERVICE. Nayeem PAsha 0091 [protected]

Hi Management, I have booked i20 Elite with Sales Executive Majunath on 23rd Feb, 2015 who promised me to deliver the car with in 2 months. He also communicated that if they were not able to deliver I can cancel my booking with 100% refund. After 2 months I tried to reach him for delivery, he starts giving excuses it may take another 30 to 60 days. I was so disappointed that i canceled my booking with 100% refund promise from Manjunath but I didn't got my 100% refund against your executive's promise. I understand if i cancel booking with my fault, 300 deduction is valid but as reason for my cancellation is from your side, delay in response and lack in customer satisfaction. So I request you to Please refund my 3000 rupees. It is not big amount but it is a matter of sincerity. I hope you understand my concern and do the needful. My personal experience, Hyundai should improve responsibility towards Customers Thanks, Rajesh

Repairing works not satisfactory 1 Touch up paint of the bumper does not match with the original one 2 Front wind sheild glass at the right lower corner is not adequate 3 Complain was lodged to the reception as well as to the service station over phone is futile to get a positive response Anticipating a prompt and positive response from your end Thanking You Dr Hemanta Kr Dutta PO Khelmati Ward No 14 North Lakhimpur Pin 787031

I have an I20 car petrol. I took my car for normal service and tell them to check my ac as it was not working properly. they examined it and told me that cooling coil is weak and i told that to fix it. It cost me around 7000 rupees only for ac rest was different total costed me 16000 rupees after 3 days ac was not working again i again took it to Triumph Hyundai Faridabad they checked it and told me that now compressor is not woking. it will cost me 17000 rupees now. Are they making fool o[censored]s???? they only want to earn money out o[censored]s. please have eye over my matter and contact me as soon as possible my email id is [protected]@gmail.com and my mobile no is [protected].

hello, I introduce as Jignesh Chauhan. I have purchased i20 Magna option car from Pratham Hyundai (Sanand, Gujarat, India) in September - 2013. My car number is GJ 1 RC 5095. As per service schedule, I put my car for second service at Concept Hyundai, Ahmedabad in September - 2014. At that time I mentioned about my reverse gear problem but it did not resolve at that time. After some time I received feedback call from Hyundai and I mentioned same thing about reverse gear problem did not sorted out. After some day Received call from Concept Hyundai again and they pick up my car from my home to get it sorted and drop car at evening. but this problem is still not sorted out. I am very disappoint with Hyundai service that after 8 months still my problem is at same stage. Please advise me what I will do to get my problem sorted. Thanking you, Jignesh Chauhan

I would like to complaint against your dealer shreeram Hyundai kandivali (w.) Mumbai - 67, for not giving delivery Grand I10 Asta option on 21st April 2015 as promise by them. The delivery of said car is not given till today. This is a serious laps on your dealers part which has cause a humility and great inconvenience for me and my family. I have book this car with above mentioned dealer on 31st March 2015 by paying Rs. 116478/- by a cheque as a booking amount. Then sales team of the dealer Shree Sameer who is working as a manager, his assistant Mr. Meet Shah advise me to make balance payment as early as possible so that delivery of the car can be given within 15 days after making the entire payment. Accordingly I paid the balance amount of Rs. 523119/- on 11th Aprit 2015 by RTGS through Saraswat Bank Borivali West branch. The sales team inform me that the delivery will be given to you on 21st April 2015 on Akshay Trutiya day. My self and my family members were delighted as this the very suspicious day but the dealer fail to delivery of the car on 21st April 2015. Then my son complaint to CEO Shree Jenendra regarding the above mentioned problem. However shree Jenendra CEO of the dealer fail to give the delivery of the car as per his promise on first week of May 2015 and till today. All this has happened give to gross negligence and irresponsible behaviour on the part of CEO Jenendra, Sales manager Sameer and Salesman Meet Shah of Shreeram Hyundai. This has cause frustration and pains to me and my family members. Your are therefore informed hereby to take a serious action against the dealer Shreeram Hyundai and the three employees namely Jenendra, Sameer and Meet Shah and instruct them to cancel my booking of Grand I10Asta and refund my entire amount with interest failing which I will be constrained to give all the above facts in the leading news papers of Mumbai which please note. Dr. R. V. Ghate Senior Citizen Mobile No. - [protected]