Hyundai Motor India Complaints & Reviews

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Hyundai Eon Dlite + No: TN45 BD 3284 my car went for first service after that car steering is going right and left side automatically.
I came for next time for the same even after also the same problem arise . Again i went to Arasu Hyundai, Trichy, Tamilnadu till now the problem was not rectify.
What shall i do for that. Please confirm.
with regards
Shamasharafat

To, The Managing Director, Hyundai Motors India Limited, Kanchipuram Irrugattukottai, NH No. 4, Sriperumbudur Taluk, Kanchipuram District, Tamil Nadu - 602105 CC: The Manager, Super Parts Pvt. Ltd., 14/1, MILESTONE, Mathura Road, Faridabad BCC: THE MANAGER, BLATIC HYUNDAI, 14/1, MILESTONE, MAIN MATHURA ROAD, FARIDABAD- 121003 Date: March 19th, 2014 Subject: Deficiency in Services It is with great regret that I am writing this letter to your as I want to bring to your kind notice the extreme trouble and inconvenience I have undergone due to your negligent services. On 13th March 2013, I had purchased a Hyundai Santro CNG Fitted car of your company from above mentioned dealer. The registration no. of the car wasHR29AD9974. Towards this purchase, I paid Rs. 3, 79, 124/- to your company. Attached is the copy of the invoice and payment details as per Annexure I andAnnexure II, respectively. At the time of purchasing the car, your company executive assured me that the RC with CNG would be delivered to me within 1 month but till date I have not received the RC in spite of my several complaints to your company officials. Moreover, I had faced the bubbling problem with the back gear at the time of taking the break. I had visited and filed a complaint several times with your company executive regarding the same but they started giving me false assurances and my complaint was overlooked. I would like to assert that your company executive had also provided me the insurance papers of the car in which there was nowhere mentioned about the CNG. Attached is the copy of insurance papers as per Annexure III. I tried reaching your company’s executives a number of times via phone and mails, but there was no positive response that I received. Attached herewith is a copy of the mail trail as Annexure IV. During 2nd service The alignment of suspension system has been disturbed resulting all of tyres damaged The most frustrating and agonizing part is that after repeatedly requesting and discussing the problem with the company's advisor, I was just given false assurances but no one was ready to solve my problem. The entire episode has left me in a bitter taste and I am extremely disappointed with your pathetic services. I have been facing lot of mental stress, agony and immense loss of time and money due to this incident and even after making several requests to your company officials no positive response has been received by me. I would like to notify you that your actions are liable under Section 2(1)(g) of the Consumer Protection Act for deficiency of service that means any fault, imperfection or shortcoming or inadequacy in the: Quality, Nature, and Manner of Performance that is mandated to be maintained under law or under a contract. Also, as per Section 2(1)(r) for Unfair Trade Practice which refers to trade practice that involves adopting unfair means or deceptive practices to promote the sale, use or supply of any goods/service. As a consequence of your deficient service and the incompetency displayed by your employees, I have suffered undue hardship and mental frustration. I would like to emphasize that: • You have been grossly negligent and unprofessional in your approach. • I have undergone extreme stress and mental agony because of your deficient service. Given the above sequence of events, I request you to kindly look into the matter and instruct your employees/agents to resolve my issue and provide the RC with CNG at the earliest. Additionally, I request you to compensate me with an amount of Rs. 50, 000/- for the extreme stress and mental agony you have caused to me due to your negligent conduct and the cost incurred by me in trying to mend this problem and to pay Rs 3000/- per day for daily expenses from 4th March 2014 till the issue is resolved In case you fail to look into the matter within 3 days from the date of this letter, I would be forced to: • Ask my lawyers to file a consumer complaint against you for gross negligence, and deficient service, as well as additional compensation for mental agony and legal costs; • Ask my lawyers to consider the filing of a civil suit against your company • Start a sustained online campaign spreading the word about the appalling level of service that I have received from you; and • Issue press releases online and in the print media. I hope that I do not have to take these steps and look forward to an amicable resolution of this issue. Warm regards, Ashok Kumar Sharma 1063, Sector 23 A, Faridabad Haryana, 121005

Dear concern

It is to intimate you that I have bought an i-20 car from your dealer M/S MRG AUTOS PVT. LTD. SHERPUR KALAN, G.T.ROAD, LUDHIANA, with Engine No. D4FCDM040793, Chasis No. MALBB51RLDM623377 and Temp. No. PB 10 EK 2542.
At the time of purchasing the vehicle many offers were available from your company like exchange bonus, loyalty bonus etc. As I am an old Hyundai car user and all the cars used by me and my family are Hyundai cars this car was bought by me and I was offered your Loyalty Bonus, the relevant documents along with other formalities like Bank loan etc. were done and we were asked to approach after 2 months for the Registration papers of the vehicle. In the mean time other phone calls sms were received by us regarding service of the car and like this. When we approached for the R/C papers I came to know that our loyalty Bonus was pending from the company so the Registration No was not issued. From then till today we have visited the showroom several times and many time sent the documents through email also but no one has taken the matter seriously to solve the solution
Now you are requested to do the needful at your end
regards
Vishal
[protected]

I submitted my car 3 months back in Baltic due to engine problem, they were not able to rectify the same, soon other parts also started malfunctioing like AC, Radiator, Condensor, overheating, suspension noise etc. It has been more than 3 long months, the problems after problems are appearing due to their poor service standards & poor quality products. I am charged roughly Rs. 10000 on labor, consumables etc. & every time they handed over the car, I was forced to submit the same again due to other parts malfunctioing. I will recommend to cancel their work license & refund me for what I have spent over 3 months on service center & officials & personal expenses due to non availability of the car. Therefore my refund request is for Rs. 25000 from the service center for the poor service standards, parts & other problems started in car which was not previously existing, the bills that I paid for nothing in agency & the arrangements that I was forced to make due to non availability of car

My vehicle was involved in an accident and the rear bumper and tail light were damaged and needed replacement. I approached Hyundai dealer fro whom I purchased the car and he told me that it will take 4-5 days to fix it. As I am entirely dependent on the car and wanted it to be fixed asap, I went to a private garage and he told me that he could fix it in one day. So I approached Hyundai Dealer to purchase the bumper, but they refused to sell it to me saying that it is the policy of the company not to sell spares over the counter. So by not providing the bumper and not being able to fix the car fast, Hyundai has created a monopoly and prevents customers from

hyundai service is worst, until we pay the money they will give response once we paid, they wont even lift the phone, i bought eon delight + car is good but services very bad, they collect more money from me, I have done a very big mistake by buying the hyundai car, I would have gone to maruti, maruthi service is very good comparing with hyundai, specifically laxmi hyundai, kukatpally is very very bad service, in worst case if any body wants to buy hyundai car plz go for another show room do not go to lakshmi hyundai kukatpally

Me Speak to Gujarat in Surendranagar Your showroom is very beautifull nad good but you employes are very bad behavour you all the step for this person and quickly solve this problem i speak to you your broker is very bad behaviour for me and not good response any work so you quikly work this topic plz...

june 22nd i brought Hyundai new i10 sprotz variant cat . it comes with all fully loaded option like like key less, tined glass, fog lamp, tilt starring, etc . but not with basic safety option speed sense auto door lock. three days after the car purchase me and my four year old son traveling in car . i was driving and son was sitting alone in rear seat . i thought doors are locked automatically . But after 2km of drive suddenly i notice that my son opened the rear door . Luckily i notice and stopped the vehicle . And we escaped from the big incident These Hyundai don't have the basic common sense regarding this option . they loaded all unwanted option and left basic above option .. due to original remote control and central lock this option cannot be integrated with sportz but the basic models like magana and era these option can be install . which is not possible in higher end variants I SUGGESTING DON`T GO FOR HYUNDAI CARS . I REALY MADE A BIG BIG BIG MISTAKE BY SELECTICING HYUNDAI CAR . THAT TO FULLY LOADED VARRIANT. THE SAME OPTION I CHECK WITH MARUTHI, FORD AND ETIOS . IN ALL THE CARS THIS OPTION IS BASIC . PLEASE DONT GO FOR HYUNDAI CARS sudharsan.[protected]@gmail.com

I bought my Santro car (Company fitted CNG) from Authorised dealer( Sahibabad, UP) of Hyundai motors India of Apr 14. Till today even after 3 months i have not received my RC(Complete in all respect) from the company. I have complained the company officials and the car dealer official. It still is not resolved. I blame the company because we put our faith in the company that they will make all dealers work Properly, It Seems that the company is not taking responsibility's for faults of their authorised dealer and their dealer network seems Improper, I request the senior company officials to look into this matter and resolve the issue asap. In case the car gets stolen the Insurance Claim will get invalid and the entire money shall have to be paid by the company My Car UP14CF1521 Owner Pratap Singh Negi Mob [protected]

Dear Hyundai Team, I am writing this Mail as i am in the receiving end of bad service provided by your service center at Kalyannagar, Bangalore. On 24th July, I had left my Car (KA 14 M 7143 - Santro Xing) to service & it was handled by one of the rechnicians. It was assured to us that servicing will be over by evening & they would give us a call back for the delivery. We didn't receive any calls from the center even on Friday & we ourselves have to make a call on Saturday to the service center and inform them that we are coming in 2 Hrs to collect the car. It was told that car is ready & we can come to collect. When we went to the center we were unattended & made to wait for 1 hr. Frustrated we went to the manager who was downstairs & told him to arrange for the delivery. It was found that car was parked inside, though some cleaning was done, dust had piled up on the car & there was no one to take quick action. Irritated by this we have to tell them that we would be returning tomorrow & keep car ready on Sunday 27th July. As usual to make sure we told them in prior to arrange the car within our arrival. We were told to make the payments & finally when we got the car, we were not at all happy about the cleansing. Even the visible stains were not wiped properly & even after reporting it we found the associated persons were very very lazy & careless to act on it. Finally very much dissatisfied about the service, I want to stress about 2 things here - 1) There was no call from the service center to intimate us about the completion of service. When called we were told that person responsible handling our service is on leave. If he is on leave, does it mean that no one should take care about it & make us to wait forever ??? There is lot of communication gap with the members over there as we were unattended for longer time when we went to collect our car & some people over there don't have any idea on whom to contact or what to do. 2) Secondly unhappy about the finishing touch, there were lot of visible stains which could have easily wiped & also when told there was too much of lethargic attitude displayed by the team. They didn't even bother to give the feedback form as they are themselves guilty of providing bad service. We had a fairly good experience in one of the less developed cities like Shimoga previously with Hyundai & never expected such bad response in much developed city like Bangalore. I hope you people take this mail seriously . The lengthy size of this mail shows the frustration in me about your service. Hope you take some strict action & educate your service centers to drive customers to full satisfaction. Better if the team calls up to hear the feedback from us in more detail. Regards, Thirumala Rao K Mobile - [protected]

Subject: service complaint on blue hyundai mysore rd Ref: accent executive KA 41 N 711 Last week i got my accent executive car serviced i.e regular periodic maintance at blue hyundai mysore road bangalore. After service i noticed a problem with idling, i.e higher idle as i compliant this to adviser he couldnt give proper explaination. As i asked it to get it right, but none of the technician in that service station couldnt rectifly the problem, they cornerd me to clear the overcharged bill and take the car, promising to call me back to solve the problem next day. But he doesnt have returned with the call nor the blue hyundai mysore rd service center have attend the compliant which i had given them when they asked for feedback, they only to call you remind the service dates and ask us to leave the car for repair for them to overcharge me as always without soloving any of my car problems. They just wash car, fill oil and give back the car. for 3 days they kept the car and returned me with the speed idler sensor problem after they couldnt solve the problem they just blame the problems with the sensor which have the life of car. hours car was working fine before service and then this problem, everytime i get serviced they leave me with new problem im totally dissapointed with hyundai authorized service center. If any concerned hyundai officer is really care for coustomers please solve the problem Contact: Pavan gowda [protected]

I bought an XCENT car bearing number DL12CE8910 in my name, Henna Dhawan, on 29th June, 2014. I had hardly driven the car since purchase as I was travelling. To my utter surprise, on 22nd July, the Rear Left Tyre just burst on its own when the car was being driven at a very slow speed in Khan Market, Delhi. I called the Dealer (Koncept Hyundai, Kailash Colony) representative (ANIL) to let him know what happened. He said, he will come back to me. Which he never did. When I called up again, he said the dealership cannot do anything, please register your complain on the customer care. I called the customer care and registered my complaint. I was told that I would get the complaint number within 24 hours and action will taken within 48 hours. When I did not get the complaint number well after 24 hours, I called the customer care again and fought for it. It was only then that I got the complaint number[protected] on 23rd July. Since then I have been calling up customer care everyday but there has been absolutely no response for 4 days now after getting the complaint number!! Each time I call I am told action will be taken SOON! What is SOON? Can anyone define it please in timeline? Once I was told to go to the dealer again and ask if the tyres were company fitted or procured by the dealer; If procured by the dealer then ask him to address the issue, if company fitted then the company will sort the issue. IS THIS MY JOB???? I have to travel out of Delhi again; road travel. I cannot travel without a stepney tyre on the highway. How apathetic is HYUNDAI AFTER SALES SERVICE!!! I have been a HYUNDAI customer from the year 2000 but now I wont recommend HYUNDAI to anyone! Disgusted!

I have given my car at service centre with the problem of pick up when AC is on, they have told me that we need to scan the car with scanner to understand the problem, then they have told me it will be expense of Rs. 3000/- for throttle body and injector cleaning, but after that also they dont know wheather the problem will get solved or not... This is purely misleading the cllient... I am truely unhappy with Modi Hyundai Bhandup ...

I had sent my Hyundai i10 for a regular repair work to Himgiri Hyundai Gurgaon workshop. There was a minor issue wherein the tunning had to be done. The driver from Himigiri Hyundai picked the car from my residence and at that time there was no problem other than missing issue. However, when the car was delivered back to my residence the Power Steering was not working and car was showing EPS sign on the dashboard. There is something that the Himgiri guys fiddled with. I have tried to escalate the issue however, even the GM of the workshop seems to be involved in this. now, i am being told that i have to pay INR 30, 000 to get this rectified. I tried reaching out to Hyundai India team as well but they also turned deaf ears. I would like you to please intervene and get the issue resolved at the earliest. I dont understand as to why should i pay for this now. It should be repaired by the Himigiri or Hyundai team, since they fiddled with it. I am looking forward to a positive response from your end. Regards, Robin Malhotra

THIS IS A CASE OF PURE CHEATING FROM POPULAR HYUNDAI DEALER KANJIRAPALLY, My verna fluidic 2012 model car met with a small accident last month at kottayam, The damage was minimal to the car, only breakage in the wind shield and left bumper fog lamp. You can check the complaint in FIR.Instead of giving the car to my native kollam show room, i have given to kanjirapally shop by the recommendation of a friend.

The first estimated amount they told me is Rs 18000/- and after that they told me it will come around Rs 38000/-. at that time i strongly opposed about the estimate and they told me that they talked with the surveyor from the insurance company, so i will get Rs 32000 from the insurance company.Totally i felt a fraud approach from the dealer.

2 days back i got a cheque amount of Rs 15500/- from Insurance company, i really wondered by seeing the amount. The report from ths insurance company is that total labour required for that small work is Rs 8000 /- which they approved and they approved the cost of spares also. The remaining amount was inflated by the dealer, They created fake bills for simply getting the money from insurance company.
i talked with the dealer so many times, now they are calling me for Rs 5000 /- cash back.
I lost Rs 33000/- for a minor accident from my pocket. actual cost of this repair is only 17000 /-. But dealer simply cheated me with a expectation of getting money from Insurance company. Responsible person from the dealers are Mr Joby, Mr Renjith and Mr Madhu.

i want justice from this great organization, i am a good customer of hyundai, i have trust in your company. This is my 3 rd vehicle from hyundai. So kindly do the needful to get my money back.All documents with me. i am ready to submit

Shabeer M.Y
Sr Branch Manager
SBI LIFE INSURANCE
CHENGANUR
[protected]

This is Rata Agarwal here. I had booked the below car on eve GudiPadwa - March 3th 2014 by paying 2000 INR as booking amount. As per request from sales agent of Garve Motors I made payment of 9000 INR on April 2nd 2014.

Car Details
Model: Grand i10 Asta
Transmission: Auto
Fuel: Petrol
Delaership: Garve Motors
Sales Agent: Alwin
Booking date: March 30th 2014
SalesAgent Alwyn

At time of booking sales agent gave me his word that the car will be made available latest by April 15th. In between April 2nd and April 15th there was no follow up from Garve motors side despite me calling them number of time to enquire on status. Finally by April 13th I got a call from Garve Motors sales agent team lead informing me that car will be made available only by April 25th. Reason cited was some issue in production line for Garndi10 Asta model.

If that was the case I should have been proactively informed about the same. However no one from Garve motors did so. I asked them to refund the money as I could not wait until April 25th and they informed me that they will not be able to refund full amount owing to their cancellation policy. Why should i pay the penalty when Garve motors or Hyundai were not able to live up to the promise made at time of selling the car?

Finally, I agreed for a delivery by April 25th as they stated that they will give me a 3000 INR voucher and a body cover to compensate for delay .On April23rd the sales agent called me that car will only be delivered by April10th as alloy wheels have not arrived from Korea. Post that I tried to callback and my phone was not even picked up by sales agent. There after there was no communication from Garve motors side despite of me calling the sales agent dealing with me.

Even after delivery, Garve was not able to get my Car registered as I did not have a registered rental agreement. This was made clear at time of sale that buyer (I) will not be providing the registered rental agreement still the sale was made. Once delivery was made salesman told me that, I would be required to pay 3000 INR as to RTO officer to get the car registered. I Garve motors have found a way to get the car registered with the current set of documents, well and good, however they need to bear any and all cost associated with it

PLEASE NEVER BUY CAR FROM GARVE.

My new i 20 was pur on service ( DL 1CS 0838) and was damaged in the Peeragarhi service centre premises. Please look in to the matter as it was our first car and for a middle clas family it is Harassement that you guys are doing. [protected] is my no, i expect a call asap

Dear Sir/Madam, This refers to my visit on dt. 12th July 2014 to one of your authorized service centre name below – Sunrise Autoworld Pvt. Ltd Plot no – 376, Patparganj Industrial Area, Delhi – 110092 Contact Person – Mr.Vikas Bakshi ( Sr. Service Engineer ) Reason for Visit – My Hyundai i 10 (Magna) car bearing reg no – DL13 C 2094 – A.C Compressor was not working. I contacted Mr.Vikas Bakshi ( Sr. Service Engineer ), I was told that compressor is not available and can take 6/7 days to reach from Cochin, also they asked me advance money Rs.5000 which I paid ( there voucher no – 299 / ref no 291 ) dated 12th July. I asked for receipt which I was not given and told printer is not working and was confirmed by them that they will send soft copy by mail which was not given after several follow ups and finally I send my man on 17th July and got the same, but to my surprise when I asked status of my compressor then came to know that it was booked on 15th July and there Sr.service engineer told me that after 20th July it will move from Cochin !!! My Complaint to Hyundai towards above Service centre – 1. False promises 2. Poor Response and unanswered calls 3. Poor Communication 4. Very casual attitude, not at all professional people Till date almost 10 days, I am not aware about the status of my A.C compressor ( order no / part no – N- 120824GMV dt. 15/7/2014). I kindly request you to take up the issue with this service centre and pl resolve, these type of services are never expected from the Service centre of HYUNDAI . Regards Manhar Sharma Mob- [protected] [protected]@cfccarriers.com

Dear sir/madam, I am the owner of Hyundai i20 car with details as HYUNDAI I2o MODEL-i20 sportz 1.2 BSIV REg. no. HP62B 0562 Chasis no. MALBB51BLDM600282 ENGINE NO. G4LADM123224 I bought this car from Sant hyundai, Kullu, Himachal Pradesh on 30th Dcember 2013. I would like to bring to your notice a serious life threatening incident which happened with me today ie 19 july 2014 with this car in Shimla city, Himachal Pradesh . I was driving a downhill road at a slow speed and to give side to a bus comimg from opposite side as i applied brakes, it appeared that brakes completely became nonoperational and hard. I applied brakes many times but they were just not working, eventually car hit an electric poll in front and stopped. I with my family were in shock as we were on top of 100m deep gorge and this incident could have ended our lives. It is to inform you in strictest sense that this tragic incident had happened because of some serious technical and mechanical failure of the car. I have also came to know from the internet and other sources that this had happened with other customers in the past especially in hilly terrains. Hyundai an international company of highest repute in credibility and customer satisfaction, it seems has ignored this serious issue from some time. I would like you to take this present issue very seriously and do the needful at an earliest. I hope your timely actions will satisfy a customer who had faith in your product and services and will prevent taking this issue to legal level. Hoping the quickest and best response from you. THANKS ADDRESS: Dr. Pankaj Kalia, S/O Sh. R.L Kalia H. No. 10, Type-4 CPWD Quaters Craighdu hill, Longwood Shimla. Landline[protected] Mobile- [protected]

we have called to customer care so many times and asked dealer for battery discharge problem since buying of car...after 3 years dealer has replaced battery with great obligation...now again that problem started...i have so many times complain it is technical fault in car...i hv to go to consumer court i do not think company have interest...DR.V.P Shukla