Hyundai Motor India Complaints & Reviews

I bought a new car( Hyundai grand I 10 sportz) 0n 21st july 2014 from authorized dealer (vasu arjun Hyundai) in MORADABAD (Uttar Pradesh). Then on 25th july 2014, I had an accident in which my car got an impact on the front with a wall. I went to the authorized service centre (vasu arjun) in Moradabad same day, where they checked my car and told me that there is damage to the radiator, front bumper and leakage of coolant and asked me to leave the car there. I left the car for repair and they told me that they will deliver the car in 4-5 days. Then the survey of the car done by surveyor and according to his survey, all the damaged parts were replaced by new one. On 1st of august 2014, they called me for delivery of my car, but when I went there and checked the car, there was some abnormal sound from the compressor of the car which was not present at the time of survey of car and there was no impact over compressor according to survey report. When I asked why this sound is coming from compressor, they had no answer and making excuses or baseless explanation for the same. I was very annoyed and have doubts that they have changed my car compressor with an old & defective one. When I asked them what you will do now, they told me that you have to pay for a new compressor because it could not be replaced under insurance claim. I was very angry and shouted over them that I bought a new car just 4 days ago and now you are asking me to pay 20, 000 rs. for compressor. Then they told me that they will replace the compressor under warranty and will deliver the car on 5th of august. When I went on 5th of august to service center, they told me that the new compressor which they ordered from Hyundai parts manufacturer, Chennai, was a defective one. I have doubt is it possible company will send a new part without checking and getting assured that it is properly working? Then they told me that they will replace the defective compressor with another new one and deliver the car on 8th of august. When today I went there, they told me that when they applied new compressor, it got rust particles in compressor oil which circulated in cooling tube and damaged the condenser and cooling coil. I am surprised how a new compressor can has rust particles. I strongly have doubts that they have changed my original new compressor with an old defective one and now making me fool. I am very unsatisfied and annoyed with all this. I bought a new car for my comfort but now it has become a headache for me. For the last 15 days, my car is standing there at service centre and they are doing experiment on my brand new car. I have very strong complaints against vasu arjun Hyundai service centre, Moradabad, and request you to take proper action against them as soon as possible. I also request you to deliver me a new car because I have very strong doubts that they have changed all the important parts of my car with 2nd hand parts. dr nitin kumar agrawal mobile no- [protected] Teerthanker mahaveer university, moradabad

Dear Sir I bought Hyundai i10 registration no. HR49D8999 on 26/11/2012 from Ultimate Hyundai showroom, Industrial Area, Panchkula, Haryana . I was to receive Rs 25, 000 under the exchange scheme where i returned my old maruti 800 bearing regn no. HR49 9458. But ironically i received only Rs 20, 000 and its been more than 1.5 years waiting that i have not received balance Rs 5000. I tried contacting many times to Ultimate Hyundai, Panchkula but everytime they come with a same response that my request is under process. I request you to expedite the process and refund me Rs 5000 else i shall move to consumer court and shall claim the amount alongwith compensation for harassment that i have faced for last 1.5 years Regards Rajender Kumar house no.-477/2 Kurari Mohalla, Kalka, Panchkula District, HR Mobile-[protected]

I had complaint regarding the type of service the Divine service centre, vapi has provided me. My car GJ15CB2669 i20 had got the starting problem on the early morning of 28/07/2014. I was provided RSA service. The RSA service was excellent. They took my car from my home at the exact time they have given to me. Service centre told that there is some problem in my starter. Now they took 6 days to service the starter and solve the problem. At the time of delivery I saw my front L/H side tyre was replaced with spare wheel saying that the tyre was punctured so we replaced it. When I saw my replaced tyre in dicky I was shocked to see the condition of my alloy wheel. It was damaged from 2 side. Asking them the reason of damage they replied that it was all done before the car came here. I provided them the I.R sheet which the RSA team has given to me. They have checked all the scratches and mark all over my car. It was clearly seen that the alloy wheel was not at all damaged at the check time and the damage mark were fresh. But the service centre deny their mistake saying that RSA team dont check alloy wheel. Also the condition of the luggage compartment was so messed up causing damage to the upper cover of the spare wheel. It was like as if I have taken my car to some local garage. When talk with the service manager Mr. Nimesh Desai, he also refused to do anything. He was not even bothered to answer my question. Infact started questioning me only. Not only just neglected me but behave with me as if i am his employee. Further I have complaint them of the Frt R/h side tyre that the tyre has lost his grip very earlier and it was started looking plain. The matter is my car has met with an accident in february. At that time they have replaced my frt R/H tyre in accident. The bill show that they have not done alignment after replacing my tyre. The car has run merely 8000 km after the replacement of tyre. I left my car for their warranty purpose but today they told me to took my car as they cannot do anything on that. Today I took my car from the service centre in the same condition as it was on 28/07/2014 without any wash. I have decided now that will never visit to Divine Service centre for servicing my car. I hope you will take some action regarding my complaint and help me out.

Bought 1 I10 Sportz and I 10 Grand through Mithilai Hyundai, Bhayandar through his DSA agent 7 CAR DRIVE, the vehicle money was paid to MITHILAI HYUNDAI and Octroi Registration and Insurance was paid to 7 CAR DRIVE, I am surprised this purchase pertaining too December 2013 we have till date not received INSURANCE POLICY, ONE TIME TAX PAID RECEIPT, AND OCTROI RECEIPT NOR THE DSA is replying for the same. Kindly intervene into the matter as to whether the vehicle is registered or not and who shall be responsible for the same.

I am driving Verna SX Optional. Paradox is for Performace of Car and Service provided by Safdarjung Hyundai... My vehicle was with them for a week and they returned it without looking into the plank. Instead of resolving, The staff of Safdarjung stole my imported key chain, 2 door gaurds missing... and found black color spots on seats.. I hope u will be eager to resolve issue with Vehicle performance & Safdarjung Service.. Thanks Avinash Gehlot Tele : [protected]

sterring allingment
Hyundai Eon Dlite + No: TN45 BD 3284 my car went for first service after that car steering is going right and left side automatically.
I came for next time for the same even after also the same problem arise . Again i went to Arasu Hyundai, Trichy, Tamilnadu till now the problem was not rectify.
What shall i do for that. Please confirm.
with regards
Shamasharafat

To, The Managing Director, Hyundai Motors India Limited, Kanchipuram Irrugattukottai, NH No. 4, Sriperumbudur Taluk, Kanchipuram District, Tamil Nadu - 602105 CC: The Manager, Super Parts Pvt. Ltd., 14/1, MILESTONE, Mathura Road, Faridabad BCC: THE MANAGER, BLATIC HYUNDAI, 14/1, MILESTONE, MAIN MATHURA ROAD, FARIDABAD- 121003 Date: March 19th, 2014 Subject: Deficiency in Services It is with great regret that I am writing this letter to your as I want to bring to your kind notice the extreme trouble and inconvenience I have undergone due to your negligent services. On 13th March 2013, I had purchased a Hyundai Santro CNG Fitted car of your company from above mentioned dealer. The registration no. of the car wasHR29AD9974. Towards this purchase, I paid Rs. 3, 79, 124/- to your company. Attached is the copy of the invoice and payment details as per Annexure I andAnnexure II, respectively. At the time of purchasing the car, your company executive assured me that the RC with CNG would be delivered to me within 1 month but till date I have not received the RC in spite of my several complaints to your company officials. Moreover, I had faced the bubbling problem with the back gear at the time of taking the break. I had visited and filed a complaint several times with your company executive regarding the same but they started giving me false assurances and my complaint was overlooked. I would like to assert that your company executive had also provided me the insurance papers of the car in which there was nowhere mentioned about the CNG. Attached is the copy of insurance papers as per Annexure III. I tried reaching your company’s executives a number of times via phone and mails, but there was no positive response that I received. Attached herewith is a copy of the mail trail as Annexure IV. During 2nd service The alignment of suspension system has been disturbed resulting all of tyres damaged The most frustrating and agonizing part is that after repeatedly requesting and discussing the problem with the company's advisor, I was just given false assurances but no one was ready to solve my problem. The entire episode has left me in a bitter taste and I am extremely disappointed with your pathetic services. I have been facing lot of mental stress, agony and immense loss of time and money due to this incident and even after making several requests to your company officials no positive response has been received by me. I would like to notify you that your actions are liable under Section 2(1)(g) of the Consumer Protection Act for deficiency of service that means any fault, imperfection or shortcoming or inadequacy in the: Quality, Nature, and Manner of Performance that is mandated to be maintained under law or under a contract. Also, as per Section 2(1)(r) for Unfair Trade Practice which refers to trade practice that involves adopting unfair means or deceptive practices to promote the sale, use or supply of any goods/service. As a consequence of your deficient service and the incompetency displayed by your employees, I have suffered undue hardship and mental frustration. I would like to emphasize that: • You have been grossly negligent and unprofessional in your approach. • I have undergone extreme stress and mental agony because of your deficient service. Given the above sequence of events, I request you to kindly look into the matter and instruct your employees/agents to resolve my issue and provide the RC with CNG at the earliest. Additionally, I request you to compensate me with an amount of Rs. 50, 000/- for the extreme stress and mental agony you have caused to me due to your negligent conduct and the cost incurred by me in trying to mend this problem and to pay Rs 3000/- per day for daily expenses from 4th March 2014 till the issue is resolved In case you fail to look into the matter within 3 days from the date of this letter, I would be forced to: • Ask my lawyers to file a consumer complaint against you for gross negligence, and deficient service, as well as additional compensation for mental agony and legal costs; • Ask my lawyers to consider the filing of a civil suit against your company • Start a sustained online campaign spreading the word about the appalling level of service that I have received from you; and • Issue press releases online and in the print media. I hope that I do not have to take these steps and look forward to an amicable resolution of this issue. Warm regards, Ashok Kumar Sharma 1063, Sector 23 A, Faridabad Haryana, 121005

Dear concern

It is to intimate you that I have bought an i-20 car from your dealer M/S MRG AUTOS PVT. LTD. SHERPUR KALAN, G.T.ROAD, LUDHIANA, with Engine No. D4FCDM040793, Chasis No. MALBB51RLDM623377 and Temp. No. PB 10 EK 2542.
At the time of purchasing the vehicle many offers were available from your company like exchange bonus, loyalty bonus etc. As I am an old Hyundai car user and all the cars used by me and my family are Hyundai cars this car was bought by me and I was offered your Loyalty Bonus, the relevant documents along with other formalities like Bank loan etc. were done and we were asked to approach after 2 months for the Registration papers of the vehicle. In the mean time other phone calls sms were received by us regarding service of the car and like this. When we approached for the R/C papers I came to know that our loyalty Bonus was pending from the company so the Registration No was not issued. From then till today we have visited the showroom several times and many time sent the documents through email also but no one has taken the matter seriously to solve the solution
Now you are requested to do the needful at your end
regards
Vishal
[protected]

I submitted my car 3 months back in Baltic due to engine problem, they were not able to rectify the same, soon other parts also started malfunctioing like AC, Radiator, Condensor, overheating, suspension noise etc. It has been more than 3 long months, the problems after problems are appearing due to their poor service standards & poor quality products. I am charged roughly Rs. 10000 on labor, consumables etc. & every time they handed...

My vehicle was involved in an accident and the rear bumper and tail light were damaged and needed replacement. I approached Hyundai dealer fro whom I purchased the car and he told me that it will take 4-5 days to fix it. As I am entirely dependent on the car and wanted it to be fixed asap, I went to a private garage and he told me that he could fix it in one day. So I approached Hyundai Dealer to purchase the bumper, but they refused to sell it to me saying that it is the policy of the company not to sell spares over the counter. So by not providing the bumper and not being able to fix the car fast, Hyundai has created a monopoly and prevents customers from

hyundai service is worst, until we pay the money they will give response once we paid, they wont even lift the phone, i bought eon delight + car is good but services very bad, they collect more money from me, I have done a very big mistake by buying the hyundai car, I would have gone to maruti, maruthi service is very good comparing with hyundai, specifically laxmi hyundai, kukatpally is very very bad service, in worst case if any body wants to buy hyundai car plz go for another show room do not go to lakshmi hyundai kukatpally

Me Speak to Gujarat in Surendranagar Your showroom is very beautifull nad good but you employes are very bad behavour you all the step for this person and quickly solve this problem i speak to you your broker is very bad behaviour for me and not good response any work so you quikly work this topic plz...

june 22nd i brought Hyundai new i10 sprotz variant cat . it comes with all fully loaded option like like key less, tined glass, fog lamp, tilt starring, etc . but not with basic safety option speed sense auto door lock. three days after the car purchase me and my four year old son traveling in car . i was driving and son was sitting alone in rear seat . i thought doors are locked automatically . But after 2km of drive suddenly i notice...

I bought my Santro car (Company fitted CNG) from Authorised dealer( Sahibabad, UP) of Hyundai motors India of Apr 14. Till today even after 3 months i have not received my RC(Complete in all respect) from the company. I have complained the company officials and the car dealer official. It still is not resolved. I blame the company because we put our faith in the company that they will make all dealers work Properly, It Seems that the company is not taking responsibility's for faults of their authorised dealer and their dealer network seems Improper, I request the senior company officials to look into this matter and resolve the issue asap. In case the car gets stolen the Insurance Claim will get invalid and the entire money shall have to be paid by the company My Car UP14CF1521 Owner Pratap Singh Negi Mob [protected]

Dear Hyundai Team, I am writing this Mail as i am in the receiving end of bad service provided by your service center at Kalyannagar, Bangalore. On 24th July, I had left my Car (KA 14 M 7143 - Santro Xing) to service & it was handled by one of the rechnicians. It was assured to us that servicing will be over by evening & they would give us a call back for the delivery. We didn't receive any calls from the center even on Friday & we ourselves have to make a call on Saturday to the service center and inform them that we are coming in 2 Hrs to collect the car. It was told that car is ready & we can come to collect. When we went to the center we were unattended & made to wait for 1 hr. Frustrated we went to the manager who was downstairs & told him to arrange for the delivery. It was found that car was parked inside, though some cleaning was done, dust had piled up on the car & there was no one to take quick action. Irritated by this we have to tell them that we would be returning tomorrow & keep car ready on Sunday 27th July. As usual to make sure we told them in prior to arrange the car within our arrival. We were told to make the payments & finally when we got the car, we were not at all happy about the cleansing. Even the visible stains were not wiped properly & even after reporting it we found the associated persons were very very lazy & careless to act on it. Finally very much dissatisfied about the service, I want to stress about 2 things here - 1) There was no call from the service center to intimate us about the completion of service. When called we were told that person responsible handling our service is on leave. If he is on leave, does it mean that no one should take care about it & make us to wait forever ??? There is lot of communication gap with the members over there as we were unattended for longer time when we went to collect our car & some people over there don't have any idea on whom to contact or what to do. 2) Secondly unhappy about the finishing touch, there were lot of visible stains which could have easily wiped & also when told there was too much of lethargic attitude displayed by the team. They didn't even bother to give the feedback form as they are themselves guilty of providing bad service. We had a fairly good experience in one of the less developed cities like Shimoga previously with Hyundai & never expected such bad response in much developed city like Bangalore. I hope you people take this mail seriously . The lengthy size of this mail shows the frustration in me about your service. Hope you take some strict action & educate your service centers to drive customers to full satisfaction. Better if the team calls up to hear the feedback from us in more detail. Regards, Thirumala Rao K Mobile - [protected]

Subject: service complaint on blue hyundai mysore rd Ref: accent executive KA 41 N 711 Last week i got my accent executive car serviced i.e regular periodic maintance at blue hyundai mysore road bangalore. After service i noticed a problem with idling, i.e higher idle as i compliant this to adviser he couldnt give proper explaination. As i asked it to get it right, but none of the technician in that service station couldnt rectifly the problem, they cornerd me to clear the overcharged bill and take the car, promising to call me back to solve the problem next day. But he doesnt have returned with the call nor the blue hyundai mysore rd service center have attend the compliant which i had given them when they asked for feedback, they only to call you remind the service dates and ask us to leave the car for repair for them to overcharge me as always without soloving any of my car problems. They just wash car, fill oil and give back the car. for 3 days they kept the car and returned me with the speed idler sensor problem after they couldnt solve the problem they just blame the problems with the sensor which have the life of car. hours car was working fine before service and then this problem, everytime i get serviced they leave me with new problem im totally dissapointed with hyundai authorized service center. If any concerned hyundai officer is really care for coustomers please solve the problem Contact: Pavan gowda [protected]

I bought an XCENT car bearing number DL12CE8910 in my name, Henna Dhawan, on 29th June, 2014. I had hardly driven the car since purchase as I was travelling. To my utter surprise, on 22nd July, the Rear Left Tyre just burst on its own when the car was being driven at a very slow speed in Khan Market, Delhi. I called the Dealer (Koncept Hyundai, Kailash Colony) representative (ANIL) to let him know what happened. He said, he will come back to me. Which he never did. When I called up again, he said the dealership cannot do anything, please register your complain on the customer care. I called the customer care and registered my complaint. I was told that I would get the complaint number within 24 hours and action will taken within 48 hours. When I did not get the complaint number well after 24 hours, I called the customer care again and fought for it. It was only then that I got the complaint number[protected] on 23rd July. Since then I have been calling up customer care everyday but there has been absolutely no response for 4 days now after getting the complaint number!! Each time I call I am told action will be taken SOON! What is SOON? Can anyone define it please in timeline? Once I was told to go to the dealer again and ask if the tyres were company fitted or procured by the dealer; If procured by the dealer then ask him to address the issue, if company fitted then the company will sort the issue. IS THIS MY JOB???? I have to travel out of Delhi again; road travel. I cannot travel without a stepney tyre on the highway. How apathetic is HYUNDAI AFTER SALES SERVICE!!! I have been a HYUNDAI customer from the year 2000 but now I wont recommend HYUNDAI to anyone! Disgusted!

I have given my car at service centre with the problem of pick up when AC is on, they have told me that we need to scan the car with scanner to understand the problem, then they have told me it will be expense of Rs. 3000/- for throttle body and injector cleaning, but after that also they dont know wheather the problem will get solved or not... This is purely misleading the cllient... I am truely unhappy with Modi Hyundai Bhandup ...

I had sent my Hyundai i10 for a regular repair work to Himgiri Hyundai Gurgaon workshop. There was a minor issue wherein the tunning had to be done. The driver from Himigiri Hyundai picked the car from my residence and at that time there was no problem other than missing issue. However, when the car was delivered back to my residence the Power Steering was not working and car was showing EPS sign on the dashboard. There is something that the Himgiri guys fiddled with. I have tried to escalate the issue however, even the GM of the workshop seems to be involved in this. now, i am being told that i have to pay INR 30, 000 to get this rectified. I tried reaching out to Hyundai India team as well but they also turned deaf ears. I would like you to please intervene and get the issue resolved at the earliest. I dont understand as to why should i pay for this now. It should be repaired by the Himigiri or Hyundai team, since they fiddled with it. I am looking forward to a positive response from your end. Regards, Robin Malhotra

THIS IS A CASE OF PURE CHEATING FROM POPULAR HYUNDAI DEALER KANJIRAPALLY, My verna fluidic 2012 model car met with a small accident last month at kottayam, The damage was minimal to the car, only breakage in the wind shield and left bumper fog lamp. You can check the complaint in FIR.Instead of giving the car to my native kollam show room, i have given to kanjirapally shop by the recommendation of a friend.

The first estimated amount they told me is Rs 18000/- and after that they told me it will come around Rs 38000/-. at that time i strongly opposed about the estimate and they told me that they talked with the surveyor from the insurance company, so i will get Rs 32000 from the insurance company.Totally i felt a fraud approach from the dealer.

2 days back i got a cheque amount of Rs 15500/- from Insurance company, i really wondered by seeing the amount. The report from ths insurance company is that total labour required for that small work is Rs 8000 /- which they approved and they approved the cost of spares also. The remaining amount was inflated by the dealer, They created fake bills for simply getting the money from insurance company.
i talked with the dealer so many times, now they are calling me for Rs 5000 /- cash back.
I lost Rs 33000/- for a minor accident from my pocket. actual cost of this repair is only 17000 /-. But dealer simply cheated me with a expectation of getting money from Insurance company. Responsible person from the dealers are Mr Joby, Mr Renjith and Mr Madhu.

i want justice from this great organization, i am a good customer of hyundai, i have trust in your company. This is my 3 rd vehicle from hyundai. So kindly do the needful to get my money back.All documents with me. i am ready to submit

Shabeer M.Y
Sr Branch Manager
SBI LIFE INSURANCE
CHENGANUR
[protected]