Hyundai Motor India Complaints & Reviews

I had bought a new i10 Asta on 29/04/2010 from Sharayu Hyundai Navi Mumbai,with Reg no MH-43-AB-5652, Engine no. G4LAAM388187 & Chassis no MALAN51CLAM617188. I use the car to go to office in Andheri in Mumbai. On 03/08/2010 after reversing in my house I was not able to shift the
gear forward. I called the Dealer Sharayu Hyundai for help the breakdown guy told me that the car will be picked up next day. But on 04/08/10 the breakdown guy did not come, on calling again he said that the breakdown vehicle was down & hence they will not come that day. The Car was taken for service on 5th Aug & now the service guy tells me that the gear lock is broken & they have to replace the gear. The service guy said that this is a regular issue & many i10's have been serviced with the same issue. I'm surprised that I have used a Santro for 5 years & did not face any issue but a new i10 just 3 months old is in for a Gear replacement. I'm very unhappy that Hyundai inspite of having an issue with gear has not bothered to correct it & In an emergency the service guy does not pick up or service the car, I've been inconvenienced because of my faith in Hyundai & also by its
attitude towards a customer in trouble. In case a breakdown car is down another vehicle can be arranged for pick up also on Quality of Cars a defective issue should be treated immediately. Hope after this replacement my car will not face further manufacturing Issues

I had written a mail to h.w.[protected]@hmil.net, arvind.[protected]@hmil.net & [protected]@hmil.net but they have bounced & now I do not know how to reach them.

Sir,
This is to inform you that i have made a payment of Rs.10000/- towards the i10 Magna irde model which was suggested and agreed upon by me to buy, since my friends at Bangalore told me to take the latest Kappa engine model, which would cost Rs.12000 to 13000 extra, being the latest engine, they said it would be very good to buy this model.

The showroom which is owned by Hyundai company itself now say that they would not give me that model (kappa 1.2) and if you need it, we would not give any scheme benefits which i had for last month.

I just want to know, why they are not agreeing to change my preferred model.I have not gone to a lower version but upgraded.

I need them to change my model along with the scheme which i have booked for,

kindly help me in this regard.

my order booking no is 15, receipt no pr[protected].

Regards.,
ps.jayaraman
Zonal Sales Manager,
XCyton Diagnostics P Ltd.,
Chennai
[protected]

Hi,

My car reguistration number: WB02R664.
I had given my car for service to Advaith Hyundai JP Nagar Bangalore as it had some problem in pick up second gear..the car stalled in second gear sometimes.
I took the car to Advaith Hyundai JP nagar branch. They inspected and told me that the engine work was done outside locally ( I bought a used car from a used car seller which had 42000 Km on it from Kolkata West Bengal 2004 model).
So I told them you change everything you feel that requires a change. They inspected and then said the crankshaft and a lot other engine parts needed a replacement. I accepted to that and later they gave me a bill of 45000. I payed that amount happily as i thought that the car problem is solved.However, it was just the beginning of more problem..There was vibration in car,idling problem stalling problem just after a 1000 Km after engine work.I went back to them stating the problem and every time they used to tell me its a minor clutch problem and its normal for every car and you need not worry, but i was not happy and after that went atleast 5 times ,serviced 5 times,asked them to check the problem.Each time they charged me and never gave me a satisfied service. I have spent already over 60000 after March 2010.and the problem is still there. Thinking that Advaith is fooling me I went to trident Hyundai .Gave them the car for a day and they inspected and told me that the rocker arm screw was loose and that this should have been checked during engine work and that the work was carelessly done.This may have damaged the internal valve which can be inspected by opening it only.
Trident were willing to do the service but at an unexpecetd cost of 30000 just in case the internal valve and related things beneath the rocker arm is damaged after opening. as once damaged it cant be repaired.--an entire replacement can only be done!! I straight away towed the car to Advaith Hyundai JP nagar spending 800 and asked them to check.they did some lathe work for some rocker arm screw slot.thread had gone they said and charged 700 approx. 2 days I drove and the car started to rattle again.noise,.jerking, uneven idling problem ..vibration,stalling problem..
I have again given teh car to them ..god knows how much billthey will giove me this time..


I want some justice as to why Advaith Hyundai fooled me throughout ..there is a warranty of 6 months after engine replacement and they wanted to just fool me off those 6 months by saying that the car has no problem..thanks to trident that they opened my eyes.

I want to have some justice ..if anyone know what needs to be done please advise.

Please note the relevant papers 1) Booking, 2) Receipt for the Booking Amount, 3) Quotation for I 10, 4) Vehicle Loan Form with received signature, 5) The Letter from Bank to the Dealer with the Banker's Cheque for Rs.5,11,908/=. & 6)List of free accessories. As an employee with the State Bank Of Hyderabad, I am eligible to avail a maximum of Rs.3,50,000/= towards Car Loan. I obtained a quotation for i 10 Magna auto gear that amounted to Rs.5,11,908/= and booked for the same on 08/5/10 because of the scheme offer of free insurance and free accessories. The sales executive named Sri K Srikanth impressed with accessory offer as per the list produced by him. As 8th May 2010 was the last date of the scheme I did not have time to test drive the auto gear i 10 Magna. But after the test drive I found that the auto gear i 10 was not safe and there was no complete control over the engine. I wanted to buy the manual gear i 10 and informed the above said sales man and the General Manager Sri Sanjeeva Rao. They readily agreed to allow me to buy the manual gear i 10 and also pay the difference in the cost with the Banker's Cheque of Rs.5,11,908/= to me. However, on 15/06/2010, after selecting the manual gear i 10 when accessories were being done, the Dealer Mr Saral Talwar bluntly refused to oblige. He did not even bother to hear me out or read the related letter addressed to Talwar Hyundai P Ltd by the Bank, wherein it clearly specifies the loan amount of Rs.3,50,000/=.Mr Saral Talwar bluntly refused to return the difference of the Banker's Cheque and the actual on road price of the i 10 magna manual gear selected. I was compelled and pressurized to cancel my booking after spending seven hours over selection the car.
DamageOccured Instead, the above stated Talwar Hyundai Dealers humiliated me as if I was committing a fraud. I was denied my own money that I had contributed in excess of the Car Loan Amount sanctioned to me. Therefore, the Talwar Hyundai's General Manager (GM) ought to have kept his promise to return the difference amount favouring self. Instead, the GM & the Dealer Sri Saral Talwar began to humiliate me and treat me like a cheat.
I have written to the Hyundai MD h.[protected]@hmil.net but still not resolved

bought a Verna Crdi Sx ABS bearing engine no.D4FA8H710599, chassis no.MALCN41VR9M069218*C and invoice no.H[protected] from Hyundai dealership Cosmo Hyundai, Amritsar on 29th May,2009. At the time of booking Mr. Gurinder offered me the exchange bonus of Rs.20000 and corporate offer of Rs. 7000 including the cash discount on the billing worth Rs. 5000. But I demand the chrome alloy wheels of my choice and denied the cash discount offer. Mr. Gurinder and GM Mr. Cheema accepted my request.On the day of delivery I was told by the dealer to let him know regarding my choice and the next day I told them to arrange alloys of X2 model no 221. The dealer told me that he will arrange the same in next two days. But till today the said two days did not come. I visited regularly the dealership regarding the same but Mr. Gurinder told me to call him before come to dealership. When ever I called him he never received my calls even he did not came on the landline and made excuses through other members.I visited several times to dealership and met with Mr. Gurinder and he sent me to the GM Mr. Cheema and again he sent me to the Accountant and again he fall me in the same circle. Both of them now not receiving my calls, when by mistake they picked up my no they misbehaved with me and told me that they will arranged whenever there dealer will arrange the same. But Mr. Gurinder promised with me that if his dealer failed to arrange the same then he will arranged the same at local end. I requested all of them including GM and Prop: of the dealership Mr.Gagan that the alloys of my choice are available in local dealer but they made excuses without any logic.The second thing is at the time of offering the schemes No one there told me that for the exchange offer and corporate offer the copy of new RC will be required. All other documents are already submitted to the dealer. Now after a couple of days when I made pressure on them to fulfill their promise of alloy wheels, they told me that they can’t claim my offers without the new registration no. Registration will take one month so it was not possible at that time to get RC in the said period. I have email the Hyundai MD h.[protected]@hmil.net and have got a negative response. They already know it but it seems that now they are planned to harass me, so that I stop demanding my offers. I also had word with Mr. Gagan the owner but surprised to hear that no one even he was not tried to fix responsibility on anyone regarding this issue and misbehavior. It seems with the behavior of dealer that he does not want to fulfill his promise now. Mr. Gagan also misbehaved me in the presence of there staff in his office and told me to get out from there. "Nothing will happen even if you go to the consumer court" Mr. Gagan Added. My complaint is already registered in Hyundai who's complaint ID is[protected] .

Regarding Exchange bonus/Corporate discount Draft
I purchased Hyundai i10 – Sports M/T ON July 28,2009 and I was eligible for Exchange Bonus and Corporate Bonus draft for Rs.19,000/ which includes 15,000 as exchange and 4,000 as corporate bonus and I was given wait time for 6 months from date of purchase of car and am calling my dealer every week from Feb,2010 to know the status but am always told to wait for some weeks and now it’s almost 1 year and I have not received my draft yet and even am promised many times from dealer for callback but never got it, one of my colleague bought the same model car, few months before I bought my car and he received his draft in 6 months period from same dealer and am still waiting for it, Please look into the matter as expectation setting was wrongly set by Hyundai sales people and these days also Hyundai is also running same exchange/corporate bonus offer on cars and people do ask me about my draft and I still reply “no I haven’t received it yet” and then they think about buying Hyundai car. Also i have called many times HYunday customer service with complaint ID but am always told by representative that i will receive call back from higher authority in next 48 Hrs but its months now and no call back yet and am still calling them and they have same answer .Please help me to get my draft for Rs.19000/. as quickly as possible and i want to lodge complaint for wrong expectation settings and unprofessional attitude,
Hoping a prompt reply for your team.
h.[protected]@hmil.net
Regarding Exchange bonus/Corporate discount Draft
I purchased Hyundai i10 – Sports M/T ON July 28,2009 and I was eligible for Exchange Bonus and Corporate Bonus draft for Rs.19,000/ which includes 15,000 as exchange and 4,000 as corporate bonus and I was given wait time for 6 months from date of purchase of car and am calling my dealer every week from Feb,2010 to know the status but am always told to wait for some weeks and now it’s almost 1 year and I have not received my draft yet and even am promised many times from dealer for callback but never got it, one of my colleague bought the same model car, few months before I bought my car and he received his draft in 6 months period from same dealer and am still waiting for it, Please look into the matter as expectation setting was wrongly set by Hyundai sales people and these days also Hyundai is also running same exchange/corporate bonus offer on cars and people do ask me about my draft and I still reply “no I haven’t received it yet” and then they think about buying Hyundai car. Also i have called many times HYunday customer service with complaint ID but am always told by representative that i will receive call back from higher authority in next 48 Hrs but its months now and no call back yet and am still calling them and they have same answer .Please help me to get my draft for Rs.19000/. as quickly as possible and i want to lodge complaint for wrong expectation settings and unprofessional attitude,
Hoping a prompt reply for your team.
h.[protected]@hmil.net
Regarding Exchange bonus/Corporate discount Draft
I purchased Hyundai i10 – Sports M/T ON July 28,2009 and I was eligible for Exchange Bonus and Corporate Bonus draft for Rs.19,000/ which includes 15,000 as exchange and 4,000 as corporate bonus and I was given wait time for 6 months from date of purchase of car and am calling my dealer every week from Feb,2010 to know the status but am always told to wait for some weeks and now it’s almost 1 year and I have not received my draft yet and even am promised many times from dealer for callback but never got it, one of my colleague bought the same model car, few months before I bought my car and he received his draft in 6 months period from same dealer and am still waiting for it, Please look into the matter as expectation setting was wrongly set by Hyundai sales people and these days also Hyundai is also running same exchange/corporate bonus offer on cars and people do ask me about my draft and I still reply “no I haven’t received it yet” and then they think about buying Hyundai car. Also i have called many times HYunday customer service with complaint ID but am always told by representative that i will receive call back from higher authority in next 48 Hrs but its months now and no call back yet and am still calling them and they have same answer .Please help me to get my draft for Rs.19000/. as quickly as possible and i want to lodge complaint for wrong expectation settings and unprofessional attitude,
Hoping a prompt reply for your team.
h.[protected]@hmil.net
Regarding Exchange bonus/Corporate discount Draft
I purchased Hyundai i10 – Sports M/T ON July 28,2009 and I was eligible for Exchange Bonus and Corporate Bonus draft for Rs.19,000/ which includes 15,000 as exchange and 4,000 as corporate bonus and I was given wait time for 6 months from date of purchase of car and am calling my dealer every week from Feb,2010 to know the status but am always told to wait for some weeks and now it’s almost 1 year and I have not received my draft yet and even am promised many times from dealer for callback but never got it, one of my colleague bought the same model car, few months before I bought my car and he received his draft in 6 months period from same dealer and am still waiting for it, Please look into the matter as expectation setting was wrongly set by Hyundai sales people and these days also Hyundai is also running same exchange/corporate bonus offer on cars and people do ask me about my draft and I still reply “no I haven’t received it yet” and then they think about buying Hyundai car. Also i have called many times HYunday customer service with complaint ID but am always told by representative that i will receive call back from higher authority in next 48 Hrs but its months now and no call back yet and am still calling them and they have same answer .Please help me to get my draft for Rs.19000/. as quickly as possible and i want to lodge complaint for wrong expectation settings and unprofessional attitude,
Hoping a prompt reply for your team.
h.[protected]@hmil.net
Regarding Exchange bonus/Corporate discount Draft
I purchased Hyundai i10 – Sports M/T ON July 28,2009 and I was eligible for Exchange Bonus and Corporate Bonus draft for Rs.19,000/ which includes 15,000 as exchange and 4,000 as corporate bonus and I was given wait time for 6 months from date of purchase of car and am calling my dealer every week from Feb,2010 to know the status but am always told to wait for some weeks and now it’s almost 1 year and I have not received my draft yet and even am promised many times from dealer for callback but never got it, one of my colleague bought the same model car, few months before I bought my car and he received his draft in 6 months period from same dealer and am still waiting for it, Please look into the matter as expectation setting was wrongly set by Hyundai sales people and these days also Hyundai is also running same exchange/corporate bonus offer on cars and people do ask me about my draft and I still reply “no I haven’t received it yet” and then they think about buying Hyundai car. Also i have called many times HYunday customer service with complaint ID but am always told by representative that i will receive call back from higher authority in next 48 Hrs but its months now and no call back yet and am still calling them and they have same answer .Please help me to get my draft for Rs.19000/. as quickly as possible and i want to lodge complaint for wrong expectation settings and unprofessional attitude,
Hoping a prompt reply for your team.
h.[protected]@hmil.net
Regarding Exchange bonus/Corporate discount Draft
I purchased Hyundai i10 – Sports M/T ON July 28,2009 and I was eligible for Exchange Bonus and Corporate Bonus draft for Rs.19,000/ which includes 15,000 as exchange and 4,000 as corporate bonus and I was given wait time for 6 months from date of purchase of car and am calling my dealer every week from Feb,2010 to know the status but am always told to wait for some weeks and now it’s almost 1 year and I have not received my draft yet and even am promised many times from dealer for callback but never got it, one of my colleague bought the same model car, few months before I bought my car and he received his draft in 6 months period from same dealer and am still waiting for it, Please look into the matter as expectation setting was wrongly set by Hyundai sales people and these days also Hyundai is also running same exchange/corporate bonus offer on cars and people do ask me about my draft and I still reply “no I haven’t received it yet” and then they think about buying Hyundai car. Also i have called many times HYunday customer service with complaint ID but am always told by representative that i will receive call back from higher authority in next 48 Hrs but its months now and no call back yet and am still calling them and they have same answer .Please help me to get my draft for Rs.19000/. as quickly as possible and i want to lodge complaint for wrong expectation settings and unprofessional attitude,
Hoping a prompt reply for your team.
h.[protected]@hmil.net
Regarding Exchange bonus/Corporate discount Draft
I purchased Hyundai i10 – Sports M/T ON July 28,2009 and I was eligible for Exchange Bonus and Corporate Bonus draft for Rs.19,000/ which includes 15,000 as exchange and 4,000 as corporate bonus and I was given wait time for 6 months from date of purchase of car and am calling my dealer every week from Feb,2010 to know the status but am always told to wait for some weeks and now it’s almost 1 year and I have not received my draft yet and even am promised many times from dealer for callback but never got it, one of my colleague bought the same model car, few months before I bought my car and he received his draft in 6 months period from same dealer and am still waiting for it, Please look into the matter as expectation setting was wrongly set by Hyundai sales people and these days also Hyundai is also running same exchange/corporate bonus offer on cars and people do ask me about my draft and I still reply “no I haven’t received it yet” and then they think about buying Hyundai car. Also i have called many times HYunday customer service with complaint ID but am always told by representative that i will receive call back from higher authority in next 48 Hrs but its months now and no call back yet and am still calling them and they have same answer .Please help me to get my draft for Rs.19000/. as quickly as possible and i want to lodge complaint for wrong expectation settings and unprofessional attitude,
Hoping a prompt reply for your team.
h.[protected]@hmil.net
Regarding Exchange bonus/Corporate discount Draft
I purchased Hyundai i10 – Sports M/T ON July 28,2009 and I was eligible for Exchange Bonus and Corporate Bonus draft for Rs.19,000/ which includes 15,000 as exchange and 4,000 as corporate bonus and I was given wait time for 6 months from date of purchase of car and am calling my dealer every week from Feb,2010 to know the status but am always told to wait for some weeks and now it’s almost 1 year and I have not received my draft yet and even am promised many times from dealer for callback but never got it, one of my colleague bought the same model car, few months before I bought my car and he received his draft in 6 months period from same dealer and am still waiting for it, Please look into the matter as expectation setting was wrongly set by Hyundai sales people and these days also Hyundai is also running same exchange/corporate bonus offer on cars and people do ask me about my draft and I still reply “no I haven’t received it yet” and then they think about buying Hyundai car. Also i have called many times HYunday customer service with complaint ID but am always told by representative that i will receive call back from higher authority in next 48 Hrs but its months now and no call back yet and am still calling them and they have same answer .Please help me to get my draft for Rs.19000/. as quickly as possible and i want to lodge complaint for wrong expectation settings and unprofessional attitude,
Hoping a prompt reply for your team.
h.[protected]@hmil.net
Regarding Exchange bonus/Corporate discount Draft
I purchased Hyundai i10 – Sports M/T ON July 28,2009 and I was eligible for Exchange Bonus and Corporate Bonus draft for Rs.19,000/ which includes 15,000 as exchange and 4,000 as corporate bonus and I was given wait time for 6 months from date of purchase of car and am calling my dealer every week from Feb,2010 to know the status but am always told to wait for some weeks and now it’s almost 1 year and I have not received my draft yet and even am promised many times from dealer for callback but never got it, one of my colleague bought the same model car, few months before I bought my car and he received his draft in 6 months period from same dealer and am still waiting for it, Please look into the matter as expectation setting was wrongly set by Hyundai sales people and these days also Hyundai is also running same exchange/corporate bonus offer on cars and people do ask me about my draft and I still reply “no I haven’t received it yet” and then they think about buying Hyundai car. Also i have called many times HYunday customer service with complaint ID but am always told by representative that i will receive call back from higher authority in next 48 Hrs but its months now and no call back yet and am still calling them and they have same answer .Please help me to get my draft for Rs.19000/. as quickly as possible and i want to lodge complaint for wrong expectation settings and unprofessional attitude,
Hoping a prompt reply for your team.
h.[protected]@hmil.net

To,
mr.Park
MD, Hyundai Motors India Ltd
h.[protected]@hmil.net

I have paid in full for Getz Prime Gls yesterday. However, I found that the dealer was charging Rs 33000/- for registration of the vehicle. I enquired and found that the charge was Rs 18000/- for individual owners and Rs 20000/- for vehicles to be registered in name of a company.
I told the dealer to reduce the said charge, which he refused....

Hello Sir,

I bought a Hyundai Santro GL in Aug 2009 from DSC Motors, Nandanam Branch. Till 04.08.2010 I have not received my original RC book from my dealer.

After a month when I went to collect my RC book I was shocked to see my xerox RC book having a different vehicle name (Hyundai I 10). Also they registered my vehicle in a wrong RTO. It was supposed to be registered in Thiruvanmiyur RTO but got registered in Rajah Annamalaipuram RTO.

For several months I have been trying to get my original RC book but to no avail. In the meanwhile I changed my residence and my dealers representative (Sreenivasan) obliged that, to compensate for the mistake done by them he said he would change my new residence address in the original RC book.

Even after one year of purchasing my vehicle I am yet to get my original RC book.

Please advise me.

dear sir,
I am MR RAKESH KUMAR GARG from agra.I purchased my hyundai i 10 era model(UP 80 BF 8596) last year in the month of april from BRIJ hyundai who's one of the dealers in agra only.I had purchased my car in an exchange bonus which is of rupees 10,000/= .Most imporatnt is that i handed over my documents more than thrice but as a careless and irresponsible dealer(or their management) every time they lost my documents From last one year i have been compalining them about my cheque but same was their reply.
Kindly follow up my complaint and take strict actions against the dealer.Because of such dealers company's reputation is affecting.
thanking you,
yours faithfully
Rakesh kumar garg
[protected]

Date 31/7/2010
Dear Sir,

I had purchased i20 magna car from Nagpur/Eros Hyundai Nagpur on 7/7/09.
I have following complaints. Hope that you will help me in solving my problems.

1)I had given Rs.8348/- as a premium for insurance of my car to Mr. Rupesh Asare - Insurance Consultant from Nagpur Hyundai on 3/7/10. I have not yet received my policy ,even after about a month. Pl. let me know when I will receive my policy?

2)When I purchased the vehicle last year, I received my front 2 seatcovers in torned condition from Nagpur Hyundai. They stitched it & given it to me assuring me that it will last long.

When I went for third free servicing of my vehicle MH 31-CS 4594 on 1/7/10 to Nagpur Hyundai, I told them that the seat covers are torned at the same place ,where they were stitched. They had photographed it & I had filled up complaint form also on 1/7/10, about my dissatisfaction over seat covers.Please let me kmow whether you have received that complaint & any cognigance of that cmplaint is taken at your end?

Mr. Bhusari G.M. Nagpur Hyundai tried to pacify me telling me that life of seat cover is 1 year only. I told him that the back seat covers fitted on the same day about a year back by you are in good condition, & I'm neither convinced nor satisfied with your answer.

Pl. sort out my problem .

3)Normally they give a call about satisfaction over servicing. I have not received any call this time,till today,i.e. even after about a month.

4)They had, put 2 stickers of Eros Hyundai, one on number plate at the back & the other on the dicky on 1/7/10,during third servicing , without asking me. Pl. let me know is it right?

I hope that you will try to sort out the issues at the earliest & inform me accordingly.

DR.Mohan

Prof. M. K. Khedkar
Head, Elect. Engg. Deptt.
V N I T , Nagpur

rash driving by a driver driving hyundai verna TN 22 BE 0813... the accident happened in nungambakkam signal when there was full traffic and no place to overtake, the driver hit our car( ford ikon ) and smashed the side rear view mirror and made a dent near the driver seat door.... the driver just slowed down to see whether his car was damaged and went away without stopping... we tried to chase him down but in vain in chennai's traffic.... please kindly take immediate action and put him fine for reckless driving and careless attitude.... thanx in advance....

Dear Sir,


There is Technical Fault in my Car Hyundai Verna No. PB 08BM 0775 Purchase on Dt. 1-3-2010. While accelerating the spead at 70 to 80, car makes lot of vibration, got check wheel allingment & wheel balancing at Hyundai Service Station of code N6209 (in Goyal Hyundai) at Jalandhar. There was no job card made & the superwiser dealed name is Harvinder Singh & Gate Pass No. is 1118 on Dt.[protected].

There after I was asked to leave & they said there enginer will come & rectify the problem. But till date no has informed me for above problem.

Pls. rectify the problem as soon possible.

regards
G.S. Parmar
Mob.: [protected]

Dear Sir,

This is to inform you that I had purchased Hyundai Santro on 6th august 2006 from Beeaar Hyundai, Shahnazaf Road, Lucknow, U P. The vehicle registration is UP 32BV 5589. I also took extended warranty for two years. I always follow the directions prescribed in the service book for servicing of the car. But I am never satisfied by the services of service center (Beeaar Hyundai, Mahanagar, Lucknow). They never resolved my complaintsts in a single visit. Each time I had to make several calls coupled with visits to the service center more than twice for redressing the same. It is needless to mention that it not only costs money (for fuel) but also time. I would like to give you two incidents where I had to suffer a lot:

1. I asked your service center to check the central lock and key remote at the time of servicing almost a year ago. They charged Rs. 300 for checking and maintenance. But after few days the same problem resurfaced. Again I called your service center and apprised them of the problem. After checking the same they told me to contact service center of the company from where the central lock was purchased. After visiting the service center of the central lock company I was told that the remote can’t be repaired and I need to purchase a new remote costing Rs.500 as the guarantee period is over. The important thing here is to mention that when your service center employee repaired the remote, the same was in the guarantee period. He should have told me to get the remote repaired from the concerned company to avoid the cost. When I complaintsed this incident to your service center they admitted their fault and ensured me to compensate for the same by free washing and cleaning of the car. It is not feasible for me as the service center is almost 20 kms away from my home and the cost which I would incur in getting there can easily accommodate for washing & cleaning near my home.


2. The second incident took place on 18th June 2010 when I gave my car for wheel alignment & wheel balancing. While handing over the car to the driver of service center I gave him a chit mentioning all problems requesting him to resolve it as the car had to travel to Mainpuri with family members the very next day. On the same day while driving to home from office in the night I came to know that the problem is still persisting. Next day I complaintsed to the concerned employee about the problem persisting with the car stating that why the same was not resolved. I also asked him whether the car is in a condition to travel 300 kms, he replied the problem is minor and the car will not cause any problem during the journey. The same will be resolved when the car will return from Manipuri. While the car was on the way to Mainpuri the car started to bubble heavily. The driver suddenly stopped the car and investigated it with the help of road side mechanic. They found that the wheel was not properly tied and there was some problem with the wheel alignment. I was shocked to know about this incident with my family members. I feel sorry to state that such negligence of duty on your part could have resulted in a mishap leaving me and my family to suffer the consequences. This also damaged the tyre and tube.
There are also other incidents which are worth mentioning here but quoting them would run my complaintsts into several pages.

Your service center has shaken my faith and in future I will think several times before giving my vehicle for servicing and mind it I would not recommend this service center to any of my friends or relatives.

Hyundai Motors which holds a name in the industry, its image is being tainted by such dastardly managed service centers. I would request Hyundai Motors to take stringent action against such irresponsible and callous approach in treating customers.

Further I want compensation for the damaged tyre & tube which occurred due to negligence of your service center.

Please acknowledge.

Regards,

Akshay Kumar

Mob no. [protected]
Vehicle No. UP32BV5589
























Dear Sir,

Please refer to my previous mails dated 28th June 2010 & 30th June 2010 and subsequent complaints lodged to Hyundai motors customer care on mobile number [protected] (Complaints Id[protected]. Some of the mails were not delivered to your email address.

Two of your officials from BEEAR Hyundai Mahanagar Lucknow called me for the resolution of complaints. I asked them to reply to my aforesaid mails but they repeatedly asked me to communicate either on phone or meet personally for the resolving the same. I demanded compensation for the damaged tyre and tube (it is worth mentioning here that four out of five tires and tubes got damaged and one tyre and tube was fully damaged) but they out rightly denied it. They offered me denting and painting of the car for free instead of compensating the actual losses. Though this was not required but somehow I agreed and added one more thing i.e. painting of all wheels. I dropped my car at service center on 6th July2010. When I got my car on 8th July 2010, I found that only one panel out of three was repaired and wheels were not painted properly. I put a note on customer satisfaction form that the complaint is not yet resolved.

On the same day when I visited a shop for tyre & tube I asked to check the car to know whether the alignment is perfect. The supervisor told me that there is a significant deviation from the alignment standards. Had I not checked up with an external supervisor the same could have damaged the tires within no time. I immediately called several times on the service center phone nos[protected] &[protected] at 6.10 p.m. but nobody bothered to pick up the phone. However, I asked external supervisor to align the wheels and give me report of the same, the scanned copy of which is enclosed for your ready reference. I feel sorry to state that even after visiting service center thrice within a span of 20 days the problem is still persisting.

Now my concern is why two of your officials made false promises for resolving the complaints and wasted my time and energy and at the same time tainted the image of an esteemed organization like Hyundai Motors to which I owe my loyalty.

I am highly dissatisfied with the services of BEEAR Hyundai Mahanagar Lucknow in particular and behavior of their two officials in general.

Please look into the matter and compensate me for the loss that I have borne in terms of cost, time, energy and mental harassment due to pure negligence of duty on part of BEEAR Hyundai officials.

Regards,

Akshay Kumar
Car registration no. UP 32BV 5589
Mob No. [protected]

dear Customer Care,

i hope, this mail reaches to the right authority and necessary actions are taken.

I, Sheela Mistry, purchased Hyundai Verna Xi, petrol version in 2007 from Down Town Motors, Vadodara. i stay in a place called Ankleshwar, a small town, 90 kms. from Vadodara and its quite combursome to go / send the car for services to Vadodara.

Hyundai's authorized dealer, Surat based, Navjeevan motor Plaza, opened up a showroom in Bharuch (NH No. 8, Opp. Swaminarayan Tample), around a year ago. i sent my car for the regular serviceing. first time, the services were good.... perhaps, a strategy (??) to attract and maintain customer base.

Hyundai has a very high reputation as far as services are concern and this was one of the reasons that i replaced my Maruti WagonR with Verna. the authorized dealers are the brand ambessadors of the Company. Hyundai, in case of services,

while WOW for the car, my experience with the dealer - Navjeevan, makes me repent on my decision of changing the car... Navjeevan made my pleasure of driving Hyundai a short lived one.

the dealers like Navjeevan Motor Plaza, who may be scoring very good in Customer Relations Management (CRM), are worst in performing when it comes to provide services. i hope and i expect that some actions are taken at least to set an example that the standards for Customer Services, set by the Hyundai, the company stands by them.

the fact sheet of my dealings with Navjeevan Motor Plaza is as under:
my car is still under warranty, single handedly used and around over 3 years, has run even less than 25000 kms.

the outer body had few scratches and my windshield had a minor damage - a pinhoe (got it by a speeding truck, that overtook my car on the highway) type scratch, but was not giving trouble.
Navjeevan motor Plaza advised me to get it repaired and claim the insurence, amounting to Rs. 20-25K, which turned out to be mere 15K, out of which, i had to pay 2.5K. simply a case of misleading the customer.


i handed over my car to Navjeevan during my tour to Holland - May 21-29, 2010. (we are GRI certified trainers and i went for the global conference held in Amsterdam - i mentioned this, because, Hyundai publishes its Sustainability Report under GRI G3 guidelines and i have read the SD report of 2009) according to Navjeevan, it was a job of 3-4 days.
on my return, i had to follow up for 2 days to get the car back - the very first jolt...

the car came back in an absolutely shabby condition.
the entire dash board was full of scratches
the car was full of dust and dirt
the dashboard was shaking and making lot of noise
the interior, especially seat, carpet under the rubber mats and even ceiling had oil and grease
marks. seat - both back and forth has even water splashes marks.
the paint on scratches on the outer body they applied, had dripping effects.
the glass cover of the head light turned opeque - to me, its still a mistery.

as a part of CRM(!), the manager apologized and took the car back, with a promise to return next afternoon, which i received by late evening... and... again, not to mention, in the same dirty condition.
he once again took on his own responsibility and he once again applied that shiny coating on the dash-board, which has now become very sticky and shines even more, especially during sunlight, which turns driving a difficult experience.

after two days, he once again took it back with a confident promise to fix the interior, head light and the dash board. he promised to replace the two and clean the interior in a week's time and even at the time of writing this email has not yet got back.

the attitude of his personnel

the practices followed / allowed by Navjeevan are...
while the car is in the workshop, the mechanic takes a liberty of taking an hour long nap in the car,
with AC and music ON, deactivating the central lock, tucking the key in his pocket and customer
keeps waiting in the waiting hall.
the customers' cars are used (even my car was used) for the Sales team leader's domestic work
and the car was returned at 9.30pm instead of 2.30pm as committed.
its a normal phenomenan at Navjeevan not only o use the facilities like AC at full thermostat, Music
system, etc. while pick up and dropping it back, but not even bother to switch them off.

they call the car at workshop as good as five times for the same problem, which increases fuel cost also as its a practice at Navjeevan that even if the car goes with half the tank of fuel, when it comes back, it comes back on yellow indicator.

I understand... genuine parts are costlier. but does that mean that "wiper blades" will cost Rs. 800??? in the name of "genuiniety"?? well, i have not only been slapped with these charges, but the fitting was so shabby that they had to send special mechanic thrice to fit the blades properly.
the head of the Showroom, is busy only doing CRM and is affraid of taking any actions against his personnel, despite numourous complaints of customers, just out of fear that if he takes any action against such notorious staff, they will resign and he would have to recruit new people.


Mr./Ms. Customer Care Incharge, i have tolerated all these, with a hope, that even as a part of your CRM drive, i would at least get some quality in service. but.... alas ! Navjeevan failed and failed miserably. the dealer has already started staining Hyundai's image of being "service oriented organization".

while i feel sorry for writing such a mail, but, after going thru all these mental agony and frustration, i am left with no option but to request Hyundai to intervene and take some action against such practices. i am confident that the damage done to my car, leave aside the mental agony and the other direct / indirect expenses incurred, due to poorest services, is being compensated by virtue of replacing the dash board and headlight and shampooing the interior at dealer i.e. Navjeevan Motor Plaza, Bharuch's cost.

i am sure; Hyundai will stand by its standards and exhibit professionalism by taking appropriate actions to make sure that such dealers maintain the standards, which are directly linked with the repute and image of the organization.

Thanking you,

Sheela Mistry
Founder, CEO,
Insight Associates
+91 [protected]
www.insightassociate.com

dear sir,
i have purchased a car Hyundai Getz from the dealer of jabalpur name Prestige Hyundai since one year back. From the day one i am getting some or the other problem from this car and i have complained against it in Hyundai, but no proper step has been taken from there side to solve my problem. A part name "Caliber" has been changed once but now again the same problem has been faced and that part has to be change again. Now, i have to take some step against them to solve my problems, so i request you to pls look into this matter and help me out.

regards,
Ankit Khurana
Ph:[protected]

Hyundai Motor Lottery Promotions
Customer Care Department
25F,Hyundai Motor Tower,
Yun Road, Chaoyang, Beijing
YOUR EMAIL ADDRESS WAS RANDOMLY SELECTED

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CONGRATULATIONS FROM THE BOARD OF DIRECTORS AND STAFF OF HYUNDAI MOTOR COMPANY.

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Hyundai Motor Company
EMAIL:[protected]@hotmail.com,[protected]@gmail.com.




Sincerely Yours,

Mr Chong Mong Hun
Representative director.(chairman)

Because of dash board color not able to drive that car smoothly ... Eye's are taking more strain to watch another vehicle... some times not visible ,

Hi,

I have purchased VERNA(CH01 AA 4113) from Joshi Hyundai Mohali on 25th Dec .

First of all just let me know if the CAR was having such manufacturing fault, why it had sold to me?? and even if it has been sold to me with the manufacturing fault in the headlight & wheel alignment ... why it should not get replaced with the new CAR?



I communicated the same issue to them several time and did not get any positive response from them as they were not at all interested in replacing by Car.

I am completely fed up from the Dealer's non lasting irresponsible behavior and am really sorry to state that such dealers are not at all responsible towards a Hyundai Customer as well as to the BRAND VALUE of Hyundai as I am still waiting for their response on the same issue. After giving my all efforts,, finally I had to write this issue to you to get it resolved.


Please note that such practices spoils the Brand Value and Brand Name of a company .. I sincerely request you to look into the matter & get it resolved by replacing my CAR with a new at the earliest as I have visited the dealer many times & they are just Making fool of customer. Their service team is not ready to listen at all & every time they do Wheel Alignment which is not helping at all.

Due to wheel alignment I have already met an accident & all repair History is available with your Dealer.

FROM DAY ONE I AM FACING THIS ISSUE & REPORTED TO DEALER SEVERAL TIMES, Defective/damaged CAR has been supplied to me, pls get it replace at the earliest or otherwise I have no options other than to go to the Consumer Court

br [protected]

I PURCHASED A CAR I10 FROM SAMTA MOTORS AMBALA IN 2008 FROM STARTING THERE IS A PROBLEM OF SUSPENSION IN CAR. WHEN 3 PERSONS ARE SITTING IN BACK SEATS AND A MINOR SPEED BREAKER COMES THEN CAR TOUCHES SPEED BREAKER. I THINK THIS IS MANUFACTURING FAULT IN I10. KINDLY ARRANGE TO REPAIR THE SAME. MY CAR NO. IS HR-01X-3488. MY ADDRESS IS RAJ KUMAR PAHWA ,B-11, RAIL VIHAR, DRM COMPLEX, AMBALA CANTT. MY PHONE NO. IS [protected], [protected]

I am Hariharan from Chennai. Having bought my first car i20 Magna, I was told that the dealer DSC Hyundai has placed orders for fog lamp which I have asked for my car. Its been more than a month's time that I have been chasing the dealer for the fog lamp. Asked about whom should I write to, they are yet to give me a contact number or a valid email address to lodge my complaint. Having explained them about the difficulty of driving at night, especially during rainy season without fog lamp, the kind of attention provided to a customer is indeed disappointing.