Hyundai Motor India Complaints & Reviews

This the mail sent to their GM & no surprises they just dint bother to get back to their clients

Dear Ramdev,

Sorry to bother you, but I have left with no other option other than keeping you informed about the shabby service provided by your service center in Tumkur Road.
Hope you would help me unlike others whom I have interacted with.

I have bought a new Verna CRDI (KA 02 ME 510) in the month of Dec 2009 & I have been facing some or the other issues when it comes to servicing the car.

First issue: You would definelty agree to me that I have every right to know & it’s the duty of the service person or so called manager to assist with the questions that I would ask them pertaining to my car.
I was surprised the way he attended to us( I think his name was Mr. Bannejee). He was too rude to my dad, who had gone to collect the car on my behalf when we had some concerns related to service.
I understand that he may be a busy person & he has his own commitments but there is a way one needs to communicate to his customers. If he is busy he should direct it somebody who is responsible enough. I am sorry to inform him that because of customers like us he is kept busy else he will not have any job to do there.
The way he handled the entire conversation was very unethical. Although & he was apologetic about his behavior later, I dint escalate this matter then.

Second issue: When I gave my car for last free servicing, I was surprised to see that the car was just watered on top & no cleaning was done. You will be surprised to know that I had paid a Rs.900 for interior cleaning(which is am aware I need to pay, as this is not the part of free servicing) but to my surprise basic body wash was not done which is very much a part of whatever servicing you do. When enquired, I was informed that body wash was not a part of free service. You charge a whooping Rs.900 + other charges, please do not tell that you would not do a basic body washing of the car. After some arguments finally with the help of Mr. Kulkarni (service RM I suppose) I got the wash done. I did not want to raise the issue at that time also as I felt this was not that serious.

Third Issue: On 23rd Nov, I found out that there was some creaking noise from the engine cabinet & the very next day I came to the same service station unfortunately(I stay in Peenya & this is the station which is near to me). I was attended by Mr.Girish & he confirmed that there was indeed some noise & he would want to completely chk before delivering the car. I dropped the car on 24th & I got a call from Mr.Girish that there was some problem in the alternate & this had to be replaced for which he had to order the spare part from Chennai & that would take 3 days. I was fine with that as I wanted my car fit & fine. There was no response from Girish till I called him back on Sunday afternoon to find the status of my car, Girish confirms that there was no replacement done but the problem is rectified now, he just replaced some brush & there is no more sound for which I had visited this service centre.
My question to you is, if there was no replacement done, why did you keep the car for 4 days & why the hell i should get back to you guys? Is it not the duty of the service RM to call me back?
Please remove all those jazzy hording & banners kept in your service centre when you don’t live up to it.

I took the delivery of the car on Sunday afternoon & I agree that I did not hear the noise which I complained but again to my bad luck today morning I get to hear the same noise once again & believe me, I am frustrated to the core with the whole issue.

I finally decided not to visit this shabby centre any more. I called one of my friend & discussed this issue, he was also of the same opinion that after sale the service is very bad in Hyundai. I am cc’ng him in the mail if you don’t believe me.

To add a few more complaints
- I found out that there is a leakage in Dry boot shaft(not sure what you say) this is below the front wheel in driver’s seat & if driven without repairing, entire assembly has to be changed. Do you think that I should be knowing all these or is this the responsibility of the service engineer.
- They have replaced the engine cover bolts of my car with some old bolts( you can get in touch with Mr.Rajesh from Advait hyundai(queen’s road) who replaced it now).
Want to know, who has given you guys this right & what all have you changed without my notice Is my biggest concern?

I can go on & on with the issues but I see this as no end.

Believe me, the whole experience with dealing you has left a very bad opinion about you guys & I am very sure that you will still continue to do this sort of creepy work after going thru this mail. I just wanted to keep you informed with what is going on in your service centre’s. I also deal with a lot of clients & I knw what cm service is. Moreover I do not have so much time to deal with you guys every other day to get my car in proper running condition. I cannot visit your service centre every now & then for no fault of mine. If you say that buying a premium car from Hyundai, I need to go thru with all the pain then I will never trouble you going forward,please respond to me I will take it forward from there on , if not please address my issues immediately. If the issue is not resolved in couple of days, I would definitely want go to press & may go legal also, bcoz I have paid my hard earned money for this car & you guys cannot take me for a ride every time. I also do not want to spend a single rupee on any thing that you will replace as this is still in warranty period + the pain & agony that you guys have given me every time I visit you.

I have wasted my precious time to write such a mail for the car which is not even a year old. God save me, for all my future interaction with you guys till I sell this car off.
Never a Hyundai car in my life nor I will suggest anybody to buy any Hyundai vehicle for sure.


Regards,
Vinu Karumbaiah A K
Head-Suvidha Wealth Bangalore.
Citibank NA
[protected]

Dear Sir/Ma’am,
I had brought Hyundai Verna Diesel in the year September 2006. 1st delivery in Pune city.
Last year the clutch paddle got stuck and as told by your authorized service centre, the hydraulics of the clutch had some issue.
The gears have become so stiff and when sent for repairs they charged Rs.23,000 and kept the car for 1 whole month and dint get the stiffness fixed. I rented a car for the whole month. They even changed some parts and dint return the old ones. How are we supposed to know that they have really changed the parts when both – the stiffness issue of gear and return of changed parts is not done.
For the stiffness in gear I have been going to Authorized Service centre “ Maa Hyundai” Pune. They are not able to solve the issue. Instead new problems are occurring every time I give the car for service.
Very bad service i have come across.

Raman Bafna / Sanil Bafna
Contact: [protected] / [protected]

My 2006 model Hyundai Getz GVS car Chassis No. MALBT51HR6M026192, Engine No.G4EA6M142900, bought from Popular Hyundai, Thiruvananthapuram in April, 2006 made a terrible noise from the engine area while starting in the morning on FOUR different occasions during the past 4 years. The noise was as if some one had put a stick or something into the fan blades. There was no visible objects in the engine area on examination. The noise came again on re-starting three times, and then subsided slowly while idling and the engine was sounding normal. The oil pressure light was not lit up, suggesting it was ok. The agency people could not explain why it happened. THIS HAPPENED ON FOUR DIFFERENT OCCASIONS, WHILE STARTING FOR THE FIRST TIME ON A DAY, but not on consecutive days or weeks or even months, and on all four times, the noise subsided gradually.

Secondly, the dash-board of the car has become VERY STICKY to touch. The door of the glove- compartment is fine, but around it, it is sticky. The inside of the doors and other areas near and around the gear-shift lever have no problem.

I have met atleast one more Getz GVS owner (from Kochy), who has the same problem with the dash-board.

Any solutions to the above problems?

I gave the my car (Hyundai Sonata Gold) to the Hyundai’s service center (Morani Hyundai, Jaipur) in a good running condition without any abnormality in engine & general condition (except the small accidental “Exterior” damages) but for this 3-4 days work the service center took lots of weeks & then also the work was incomplete and very surprising and shocking - The engine started making abnormal loud and creaking noise, engine came is in critical condition, engine bearings are damaged, oil pump not working, engine needs overhauling with major expenses. The service center manger and the owner are saying that these all damages occurred in Standing/Idle car as car is a mechanical & electrical machine which may get any faults even in idle position.

Even one of the supervisors and a mechanic of the same service center, both told the manger of the service center in front of other staff that they both have driven my car when I gave it to service center, and they both accepted and agreed that my car engine was not having any abnormality in engine, there was no noise, oil was proper & it was in excellent running condition.

Over and above this the managers and staff behaved & talked very rudely and abusively. They gave me lot of mental stress and losses.

When contacted owner Mr. Jawahar Morani, he first assured to restore the car but then he gave time gap and then he said that he will not do anything and I can do whatever I want to do.

I was also informed that they have contacts with prominent people, Police & Government departments and that they are one of the best dealers in Hyundai and that the media will also not go against them as they & Hyundai give huge advertisements income, so no one will take action against them. They don’t have any problems from any aspects so they don’t worry even if I escalate this matter.

Anyways, I know that I have been cheated and something has been done in my car at the service center and all the facts validate my opinion.


My Details:
Car: Hyundai Sonata Gold
Average Monthly Car fuel, maintenance & driver expenses: Approx. Rs.35,000/- P.M


Complain of dealer:
Dealer: Morani Hyundai Cars Pvt. Ltd., Jaipur
Owner: Mr. Jawahar Morani
Service Center Location where Damage occurred: Sitapura Service Center


Car Condition
At the time of giving it to Morani Hyundai Sitapura Service Center: the condition of car was as below:

Accidental Damages:
· Windscreen
· Head Light (Left Side)
· Bonnet Dent (Left Side)
· Shaft Bend (Left Side) (Light Bend) (Reported to me later on by the service center body shop department)


Car General Condition
· Engine: Very Good Engine condition, No abnormal Noise from engine or car (Confirmed by 1 supervisor and 1 Mechanic of the Morani Service Center itself)
· Oil Level: Full
· Oil Leakage: No Oil leakage
· Throttle: Little up down variation between 800 to 950 RPM
· Start: Half key start (Mean to say very quick self start)
· Others: No Other Problem


At the time of forced/Insisted delivery of the car by Morani Hyundai, Sitapura Service Center:



Accidental Damages:
· Windscreen - Replaced
· Head Light (Left Side) - Replaced
· Bonnet - Painting was of worst condition which I have asked more than 5-6 times to be changed / repainted but it never got repainted. The managers never admitted that the paint is bad or done on contract, but when I told Mr. Jawahar Morani to get the technical evaluation done by third party then he himself admitted that the paint is contracted to 2 other parties and as these contractors are not doing it well they are in process to change the contractors.
· Bonnet alignment: Was not proper and that was done unsatisfactorily even after 5-6 times requests/instructions from my side.
· Shaft Bend (Left Side) (Light Bend) (Reported to me later on by the service center body shop department)



Car General Condition:
· Engine: Very Critical Condition (Main & Begin Bearings Damaged, Oil Pump damaged, Overhauling required, Heavy creaking noise from engine,
· Oil Leakage: Heavy Oil Leakage, Template cover cap ring Missing.
· Throttle: Little up down variation between 500 to 1100 RPM
· Start: Full key hold start (Mean to say self start taking time)
· Dash Board Indicators: ABS, TCS and Handbrake Lights all ON at same time
· Dash Board Indicators: Oil light was Slightly Blinking (dim blinking)
· Template Cover - 2-3 Screws missing
· Rear View Mirror (Inside car) was replaced by some other broken mirror (When I complained they said that its my rear view mirror only but was broken wrongly by any mechanic) & when I said that this is not my mirror I recognize it. After some days they replaced rear view mirror with other mirror and told me that someone wrongly in error put the old mirror in the car and it was unintentional. They found my mirror somewhere else so they had put it back.
· Screws inside the car below the Gear Handle were all missing. When I asked why you opened these screws they were answerless.
· Power Steering: Tight & hard.

Complains:
1. Extraordinary delays in work
2. Seldom called customer to give updates/status even after lots of request by the customer to update on status
3. Incomplete work at time of delivery & insisted deliveries to customers in such car conditions
4. Managers insist to take delivery of car in as it is condition giving excuse of heavy work load and promising to complete work after some days
5. Managers and staff misbehaved and talked rudely and abusively
6. Good condition car converted into a Critical Condition car which now requires complete engine overhauling with major expenses.
7. Manager instructed staff to “Throw” out the car on the road if I don’t take delivery in as it is condition
8. I am very sure and have strong feeling that that they have changed the parts of my car and/or something has been done with my car.
9. There were another sonata(s) in the service center (and as told to me by the mechanics there that other car(s) were awaiting for some parts from long)
10. These guys thought that as the Car is from Maharashtra and the person lives in Mumbai, therefore if they do any inappropriate activity with the car, they will not face any issues and escalations.
11. At the time of entry of the car first time in premises of service center the staff says “Break Coconut, Call body shop guys to bring sweets, Finally a sonata has come, also we will have some arrangement other car”
12. Unable to arrange parts: The dealer company which claims to have the best relationships with Hyundai and other dealer network failed to get the left axle/shaft of the car and I managed to procure it in an hour. Managers told that the part is not available with Hyundai India , Mobis India and entire dealer network otherwise they might have got it. When I questioned Mr. Morani about the relationships they claim with Hyundai and then not getting part, then he told me that they can never get any part from dealer network, other dealers can give it to customer but not to them as they are competitors and Hyundai India also intentionally not provides the parts to them but they sale to open market and that why customer can easily arrange for the part. I was surprised with his statement. This was contradictory, in one statement he says that they have best seller awards for genuine spares and in other statement he says that Hyundai India will not intentionally issue parts or its availability to them. When I questioned this to him he was answerless.

Brief Happening:
1. The car met an small accident near Morani Hyundai (Sitapura, Jaipur) service center
2. I gave my car to service center it was in good running condition & good engine.
3. The purpose was to change the Windscreen, Left side head lights and to do bonnet denting and repainting.
4. 1 supervisor and 1 mechanic who took the car 1st and 2nd time confirmed in front of managers that my car was in very good condition and that there was no noise in the engine.
5. For doing the above work of 3-4 days, the service center kept my car for more than 15-20 days and even after 15-20 days, they were not able to complete the work.
6. Even after such excess & delayed time period, the car was forced delivered with incomplete work promising to complete work after some days. The car was having some other damages and problems which not existed when I gave car to service center.
7. At the time of making delivery from service center the Car engine started giving loud noise and it was told to me that engine bearings and oil pump has been damaged in standing/idle car and it needs complete engine overhauling and major parts replacements.
8. When questioned by me, the Managers and staff misbehaved and talked rudely using abusive language. Manager instructed mechanics to “Throw out the car” and let customer do what he wants to do.
9. The car was kept on the road and I was forced to take car.
10. I then went and met Mr. Jawahar Morani, Owner of the company, who first assured me to resolve issue and he asked me to meet once more to take this forward. I kept on following Mr. Morani for meeting and final resolution, but he kept on saying next day, next week etc. After some days, he said that he will not make the car good and I can do what I want to do. He earlier passed message that He has strong and solid relations with the Police & all government departments, Hyundai India, and many of the Ministers, so he doesn’t care even if I escalate it to any government department or Hyundai Motors because company will favor him only and not the customers, because he gives great business to company.

Dear Sir,

I have been writing & talking to all the HYUNDAI officials & talking to them since the last 30 days but all in vain. Till date the local dealer out here M/s SHREE HYUNDAI in Bokaro Steel City, Jharkhand nor Mr Shantanun Bhadhuri cell no [protected] ( service Head HMIL, East) have helped me out. My above said vehicle is still in the WS due to NON availability of parts in the co.

I have been sending my vehicle regularly to the authourised showrooms at Jharkhand for routine servecings but to my surprise the TIMING BELT broke out on 24th of OCTOBER on a highway from where the same was toe chained to M/s SHREE HYUNDAI & till date its parked there.

Non of mails were sent across the country at co mail id's have been answered,excepting the AUTORESPONSE mail no reply has been received from any of the co officials. I have been calling the regional service manager Mr Shantanu Bhaudri on his cell every 2/3 day BUT AS USUAL he has been telling I shall revert within 30 min BUT NEVER HAS HE CALLD BACK or updatedthe status. I am litterally fedup with Both HMIL & local dealer. I can give u examples of almost 100 UN SATISFIED HYUNDAI local customers who have NOT EVER got any response both from HMIL & SHREE.... I have even calld at the nos of customer care where in UN TRAINED NON CusTOMER FRIENDLY people from call centres take the call & DO NOT give proper feedbacks ( Mr AMAN- at [protected] on 11th NOV at 1230 HRS)

The vehicle is still in the w/s & I have been using a TAXI since last 1 month ..... for no fault of mine. Had the DELAERSHIP / HMIL done proper servicing & as per instructions changed the TIMING BELT within the stipulated time of 60000 to 65000 KMS I wd not have to undergo sooo much of pain, harresment & mental tourchure. Please let me know why should a customer / ley man be penelised for such an irresponsible behaviour of HMIL Dealer, there are NO TRAINED mechanics / supervisors in the dealships, absolutely ZERO in customer satisfaction.

I will make sure THAT NON OF MY FRIENDS / RELATIVES EVER GO IN FOR A HMIL MAKE VEHICLE so that he will have to go through mental torchure. I am a social worker & also the President of Rotary Club Bokaro for the current year 10 -11 & will not leave any stone untouched to reveal the POOR QUALITY OF SERVICE by HMIL & SHREE.

lastly I have taken up the matter with Mr PRIYESH RM - SALES East - [protected] & RM SERVICE East- [protected], they have promised to look into the case & revert in a days time, after that I shall take the help of District Consumer forum & State Consumer redressal forum for the mental torchure & pain the co has given. If this is the case with a saloon class vehicle we can very well understand the fate of poor SANTRO owners who shall be crying ....

expecting a line in reply,

An UNSATISFIED HYUNDAI owner

Pradeep Kr Singh
Prop Ashoka Auto Service & Spun Casting
[protected] / [protected]

I won a car HUNDAI Model i10, registration number is MH 12 FU 6931
After a minor accident of state Bus dashing from rear I gave my car for repare work to SANJAY AUTOMOBILE ENGINEERS PVT LTD in Pune, MH India, Invoice no B[protected]

Car was delevered to me in incomplete condition. after calling I learned that car was not inspect by the supervisor at service centre even no one checked at showroom before delevery and before taking payment from me.
Even nothing was intimated to the customer about incomplete work as they were not knowing.

Similar case has happen with me second time.When I intimated the instance to the supervisor Mr. Suhash Raut he says I have to check what was the approval from your insurance company even my car was there for a week.
While giving the car for reapre Showroom supervisor Mr. Manoj inspected the car and while taking delevery Mr. Manoj Inspected the car and found incomplete work. I have taken his remarks on the invoice as incomplete work.
In my family we have PALIO of FIAT, INDIGO OF TATA, ZEN OF MARUTI, But I was very passionate about HUNDAI and taken i10. I dont know whethere I mistaken by choosing HUNDAI.

I expect matter should be taken care urgently and incomplete work must be completed urgently.

samir mondal, c-204, riddhi enclave, vimannagar, pune , MH , India.
[protected], [protected]@ jetkingjmr.org

My name is Amit Batra and I am staying in Noida (Uttar Pradesh)
I purchased Hyundai – i10 era in Feb 2010 and few days back (on 13 Nov 2010) I met with an accident in which my car bumper and left head light got damaged.
I immediately called the Khanna Hyundai - Yamuna Nagar (Haryana) as I purchased car from there and also I was going there for a family function.
They assured me to bring the car in their service station and the car will be ready by 14 Nov 2010 evening.
I went to their service station (250 kms from Noida) on 14 Nov morning.
They took my car and there was no painter to paint the bumper but they always promised me to get it done in a day.
I spent whole day of 14 and 15 Nov in the service center but no one was ready to do even a small work.
Not only this, on 15 Nov they even told me to take my car back to Noida as they don’t have painter available.
I personally contacted the painter and requested him to paint my car’s bumper.
I had the worst experience of my life in those 2 days.

If this is the service Hyundai provides to their customers then everybody will think twice before buying Hyundai’s vehicles.
Also I would like to add that I haven’t even get my corporate discount check from Hyundai.
Please look into the matter and do the needful.

Car Model – i10 era
Make – 2010
Number – HRO2V 7576
Dealer – Khanna Hyundai
Yamuna Nagar
Haryana
(135001)

hi
This is vikas from vadodara i had booked my i20 Asta on 14th september n change color on 23rd sep. they are not replying properly for delivery can you tell me how many days i have to wait for my car.?????????????????? they told me for 4 weeks waiting and now they are asking for 5 weeks....

Dear Sir
My car no. DL8CF0317
I took the car to SUPRON HYUNDAI, Gurgaon when the engine was giving trouble. The car battery was bought from this dealer in February 2010. My driver told me that the engine was not picking up because of battery problem. The dealer said that Altometre was not working. They replaced it. Again the car was having the starting problem. Then i took it to the same dealer. He said there were other issues. Again they charged me over 7,000. Within two days, again the engine was not starting when i switched on the AC. I took the car to the same dealer. My driver again told me that the problem is with battery. The dealer said it is a fuel pump problem. They cleaned it up and tried to put the car on track. It did not work. Reluctantly and grudgingly, they agreed that the battery is down and needs to be replaced. i made two complaints on line and sent the same to HYUNDAI INDIA CUSTOMER CARE. They did not bother to respond to my email complaints. They did not instruct the dealer to replace the car battery whose warranty period is not yet over. The dealer is not willing to replace it and is giving evasive replies, stating that i have to leave the car for two/three days, then Exide battery team will come; they will inspect whether it works or not; they then certify for replacement; and when it is done then the battery will come from EXIDE and then they will replace it. i said this is not customer service but customer harassment. The battery was bought from the same dealer. The dealer agreed that it is a defective battery. instead of replacing it straightaway, why should they keep the car in their stations for 3/4 days and put me to continuous harassment and trouble like this. I have not done any tinkering, i have not made any mistake. They have given me the defective battery and they should replace it without causing any pain to me. Instead they are putting me to serious trouble, curtailing my mobility and keeping the car for 3/4 days with no promise of battery being replaced
will you please help me sir, by mailing this to HYUNDAI, KOREA please immediately

Hi,

I bought a Hyundai i10 car on 2007 and it has been three years now. Recently on September 20th 2010 my car Hyundai i10 got fired. It got smoke from the front engine and fully got fired.

Fortunately there was no one inside the car as the driver came out to check the smoke in the car and it suddenly fully got fired.

We are clueless on the happenings and hopefully Hyundai company need to provide a good response
or guidance to us. Car service was done on September 14th.

So please guide me on how to approach with the same to Hyundai Company

Dear Sir/Madam,

I want to lodge a complaint against the Hyundai car dealer Rishabh Hyundai Motors, Okhla Phase-II, New Delhi. I have booked a Hyundai Santro GLS Euro -III Car in their showroom. I have paid full down payment to them and the balance payment through HDFC Bank. After receiving full payment, when I go there to take delievery, they told me that there is some problem in that car. they refund my down payment which i gave them cash but they didn't gave me the loan cancellation or rebooking amount (Rs 2000) which is asking my HDFC Bank from me . HDFC bank told me that I have to bear that amount. I don't know why should I bear that amount. you are requested to lodge my complaint and please take action on Rishabh motors.

Thanking You
Amit Joshi
[protected]
Faridabad(Haryana)

Dear Sir,
I, Ashish Agarwal had purchased Hyundia Santro (Regn No: UP32 CC 5702) 3 yrs back and was never satisfied with the the service centre since my car's first service. I have been giving my car to SAS Hyundia(Service Tax No: AAJCS00028ST001) for the service.

I also own Maruti Swift and have never faced a problem during its service. There are many Problems i have faced and facing with SAS that its almost like i just avoid giving my car for servicing. One of the biggest problems is i think shortage of technical people or may excess of non-interested Staff. Staff is never ready to explain the faults with the car but spontaneous enough to come with big bills. I had to change my clutch plates 3times with 2 times in last one yr with only a mileage of 34135 km and i have no answer from SAS of what is the problem. We have many cars in our family have never come across such a thing.

Secondly the service is not at all satisfactory. Even after extending delivery date we are handed over cars not fully serviced. Either cars is not washed or gear oil not changed or some other task which is undone. Now after spending so much, this is absolutely frustrating.

With my experience of 3 yrs with SAS i would give it a rating of 4/10.

I am sorry to say with service like this your customer base in my friends and family circle is shifting to maruti who instead of buying i10 or 20 have preferred Swift.

Please take some action, tighten there screws which will lead us out the miserable experience of getting our Cars Serviced.

Thanks,
Ashish Agarwal
Mail: raga.[protected]@gmail.com

Hi, my Car no. MH31 - CS 8143,,

I had purchased the i10 era on 15th Oct 2009.. right from the very first day my AC is not working properly.. its not getting the chilled .. same the problem with the head light.. I had logged complaint with service centre " Nagpur Hyundai " now its " Eros Hyundai " during all the 3 free servicing.. and also seperately with during the hyundai service camp..! But I have been said that the AC is working fine and its ok.. same is the problem with the head light which too deem and adversely focused..

Finally I logged a complaint with the customer care of the hyundai.. after that also , I had to make lot of follow with the Eros Hyundai .. to get the defect rectified.. no one turned down to pick the vehicle.. finally i got the appointment after long.. Again i was told that now the gas was not upto the specified limits or less.. that why AC was not working.. now it has been recetified.. and headlight we cannot do anything about it as power of the bulb was increased ( I would like to mention here that even after so many request during all the 3 free services ,, the problem in the headlight and AC were not rectified ,, so I had to go for bulb change for more focus and power)

Also,, the quality of service " Ero Hyundai " does is very low class and pathetic.. no proper clean from outside.. no cleaning of the interior, no spray ... its like somebody from roadside being asked to wash the car..

Its 15 - 20 days now the complaint attended,, but still the AC is not working fine.. so as the headlight..
I would like to add here that,, the services provided by Eros hyundai is very low class infact pathetic..
Service manager not even bother to attend the customer with full attention.... it seems they are running a provision store " once the soap is sold .. they are done there only " ..

I want my vehicle to be totally defect free interms of AC and headlight at the earliest.. other I would not have anyother option to go for some other forums..

Sachin Naidu
[protected]

I have purchased a car i10 from hyundai Raja Motars Bathinda ( Punjab) in the month of Aug2009 and they offered my exchange offered for Rs,15000/- on it but till now they not pay me exchange bonus after repeated requests and now they straight way refused to pay the commitment bonus. Please advised me in the matter .

Rupa Singh S/o S. Gurbachan Singh
Car No PB-03E-0080
#450 Kamla Nehru Nagar
Bathinda
[protected],[protected]
Mail: [protected]@yahoo.com

aaj mai hyundai ka i 10 book karwane gaya PODDAR HYUNDAI GAYA mujhe suru me bataya gaya ki koe offer nahi hai i 10 me uske baad jab maine usase bola ki kuch bhi nahi hai to bola ki esme exchange offer hai 10000/ ka aap sirf apne old car ka paper de dijiyega mai aapko 10000/ ka music system lagwa dunga mai bola thik hai uske baad car ki price list maine dekha mujhe wahan pe dikha car price, insorance, road tax, extra charges, extended worrenty, esoseries fir mai bola ki aap to kafi kuch jor kar on road price bata rahe hain fir bo bola aap jo lena chahenge wahi lijiyega jo nahi lena hai mat lijiye uske baad wo extended worrenty aur esoseries less kar ke bataya usme extra chage jora hua tha mai bola ye kya hai mujhe ye nahi lena fir wo bola ki ye to lagega hi fir mai bola nahi fir mai nahi lunga aapke yahan se to wo bola ki mai boss se baat karta hu boss se baat kiya to wo 3000/ less karne bola aur exchange ka 10000 ka hata diya ki ye nahi milega fir bhi hum log bole thik hai to book karo jab hum log car book karwaye to recipt dene laga to bola ki aapko extended worrety aut esoseries lena hoga to hum aapko 3000 extra charge kam kar denge mera pura din aaj bekar gaya hyundai ke ajibo garib behevier se pls aap meri madad karo. MY NAME AJIT KUMAR PARWALPUR COTACT NO- [protected]

I purchased Hyundai i10 (Reg No. PB08-BL-0643) from Goyal Hyundai G.T. Road Jalandhar (N6209) on 3-6-09. Sales Manager promised me of 2 benefits
i) Loyalty Bonus- Rs 10000/- - on sale of old Non- Hyundai Vehicle
ii) Corporate Bonus - Rs 4000/- - for Government employees
In sept 2009 i submitted the relevant papers to avail the said benifits which they promised would be released within 3-4 month. After lapse of 6 months when i asked for the benefits they informed that my above said papers of loyalty bonus were not in their record whereas papers of corporate benefit were with them.On[protected] i submitted duplicate papers to the concerned dealer and the managing director of the company Estb. at Mathura road, New Delhi, but till date no response has been elicited by them.Enclosed Below are the copies of Sale of my non hyundai old vehicle (dated 11/8/09) for loyalty bonus and a Copy of Pension payment Order (dt[protected] stating that i had been a Govt. Employee entitled for corporate bonus.

To : The Customer Relations (India Headquarters),
New Delhi
Fax :[protected]

Subject : Driver side power window operation started giving trouble since 3 months

I have purchased car on 7th Dec 2005 vide Car No : MH-12 CY 6408 SANTRO XL

The car has not troubled us at all excepting some problems like cranking noise of driver’s seat which was not rectified in spite of many times sending car to Kothari.

Now in Sept 2010 when my front driver side power window operation started giving trouble to me I took my car for its repair. Kothari They charged me Rs.1550/- for replacement of Limit switch which operates both sides glasses and I thought it done.

But again after 3 days same problem started giving trouble the window up and down was not happening at all. After changing the Limit switch too it was giving trouble as mentioned above. Again car was kept for two days but there was no conclusion and later on car was returned with a verbal remark that "THE WIRING HAS PROBLEM WE HAVE ORDERED IT IE WE GET THE SAME WE WILL CALL THE CAR. After that 2 months have lapsed and in spite of follow up many times no one has bothered to call me even after my several calls to their Mr Sandeep on his mobile no: [protected] they are silent on this subject. The response has been very bad and was never expected from Hyundai service center.

Can company make justice to me and arrange to rectify the problem at the earliest as since more than 3 months I am unable to make the window up and down and is causing great hardship to me.

Thanking you,

Yours sincerely,


For Chandrika R Kulkarni (Rajeev Kulkarni)
[protected] / [protected]

I purchased I 10 Hundai car from DOWN TOWN chani Baroda car dealer he has collect mony from me sum total as a RTO tax But recepit from RTO tax is less than collocted amout o[censored]s. I requst to down town for refund and considerd his mistake for collection of more money but he is not ready any reply me.

Car purchase on 17.09.2010
Name Rajesh B. Bhatt
I10 Erea Model E. red colour

kind give me conseret office address and consert person name , mobail No for further procesemnt on the car dealer to send hard copy to you with application subject to dealer good style mor profitiblity of his shop.

My daaress: 26, Sai Krupa Society
Nava Bazar, Karjan -391240 Diat : Baroad(Gujarat, India
Mobial No: [protected]
E mai: [protected]@yahoo.com

I have purchsed hyundai i10 kappa sportz 1.2 in july 2010 by seeing the add about fuel economy of 19.81km/ltr but i have never received the average of more than 10 km/ltr. hyundai dealer is not responding.what to do please guide us.
regards
karna singh
mobile no.[protected]
flat no 213 GAIL apartments
B9/1 sector 62 Noida UP

email - karna.[protected]@gail.co.in

I took my car for service to V3 Hyundai service station in Chennai. I own Santro zing limited Edition.

Gave them a list of complaints and to get the car serviced overall.

Basic car cleaning was not done properly.
Asked to change the switch for the reverse light and was not done.
During the pressure wash am assuming – the form that is at the bottom of the radiator had pealed off and they did not bother to put it back.
Brakes was supposed to be sharpened instead they were week and had to pump the brakes instead of stepping on it.
Customer services called me to check on the service and when I said I have a complaint to make placed me on hold and hung up.
I called back and asked to speak to manager or to give me a number she took her own time and gave a wrong number.
Called back the second time and got the manager (Murgan) who did not apologize when I gave him the gist of what happened.

I was driving Chennai to Bangalore so you can imagine my horror.

Hyundai as a company I believe has a set standard world wide and if you give it to such incompetent people to handle your customers there is a flaw in your system.

Have been working for the customer service industry for the past 8 years and there was no customer services with V3 Hyundai.

Thought will keep you informed and will be selling my Santro and will look for a company that has better customer service.


Hi There,
The complaints never end with hyundi and the services i had with V3.
After I gave my car the second time to V3 the driver brought the car back from service and when i was paying him the money a guy riding a bike drunk
hit the car from the back and broke my tail light windscreen and damaged my bumper.Insurance took care of most of the damage but Ihad to shell out 2500 for repairs.
Is this bad luck with V3 or just there issues of servicving cars.Cause if they got it right the first time this would not have happened.
The issue never ends.
I was on my way to Bangalore from Chennai to attend my best friends wedding.
36 km from Vellore the car jerks and comes to a halt at 8:30pm in the medlle of nowere.Thankfully it was a friend that was with me and not wife who is with me most of the time.
My friend and me stayed in the car the whole night as we did not have any numbers to call.Morning we caught a bus to vellore and went Hyundai Susee in Vellore.
The machinices came back to the car and tried to fix it but in vaine.The car was tored back to the services station.The manager said they would try and fix the car.After a whole day they are still not able to fix the problem cause thay dont now where its.The manager of susee keeps calling me updating me about the car which am very happy about.
All this has happended after the service with V3.When we went for a test drive on friday the manager said that the car was straining at the speed of 80km.before the service with V3 the car has touched 140km easily and was smooth.
Now who is going to compisite me for the time i spent on the highway missing my friends wedding ritules and the money that i have spent and going to spend with Susee motors after they fix the car most of all the stress that i was put through during this period.
The car is still not fixed and in Vellore with Susee motors.i will have to take a days leave travel 150km+ to pick up the car.
Who do i Blame for this..Myself for buying a hyundai...V3 for not getting the service incorrect the first time..or is it just bad luck i have to deal with untrainded unproffessional people that represent hyundai
Well not sure if youll take your complaints seariously...just thought will keep you posted.Am just fedup and stresssed about the car and service.
Like I said the service issues with Hyundai never ends.Ever since I got the car back from susie motors in vellore I drove back home to Chennai.Have been travelling on work since so the car was parked at home.Today when started the car to go out on some important work less then 100 meter away from home the problem started again...it shut down in the middle of the road.

I have sent over Rs8000/- on the car ever since it went to V3 for service.This is apart from the accident that took place because of them.

Time on the high way with no assistance in the middle of the night.Lost a complete 2 days trying to get the car fixed and get back home to chennai.

Now the issue still continues with the car.

Who do I go to..Who is sufficiently trained to fix my car in Chennai.. or is servicing a hyundai car a money making scheme..and they just dont care about customers anymore.

Have written numerous mails to hyundai and still get the same service..

Thought I can call and speak to someone in customer services.. the wait time to speak is over 5 minutes...and is an STD call for me...my conclusion is that either you dont have proper trained people or there are too many calls which means you guys have so many breakdowns and dont have the manpower to manage the calls and the number of cars breaking down are high which doesn't speak highly of hyundai.

Questain- Do i call KUN ,Express hyundai, HMP DSC to come fix the car so they can take more money and rob me dry...

What do I do???????? Sell the car ....Who will buy a car after they look at the history of the service...ever it went to V3 for service...The useless bunch have spoilt a perfectly running car and created so much customer dissat.

These are the mails sent to Hyundai but no proper response