Hyundai Motor India Complaints & Reviews

i have gone thru dis block which itself is full of same repeated compains of not recieving exchange bonus..dozens of people r woried for same reason so m i ,i had purchased hyundai i10 from samara hyundai,lajpat nagar delhi...seriously m dam tired of waiting i hd talked to various consernd people but every time i m asked to go thru various chain of people like talk to dis she vl help u, agn dat lady ask me to talk to anoter person nd dis goes on..they think there costumers r fools..i has being told by some aparna bhardwaj,ruchika, nd various people working wid hyundai i 10,dat i will get my exchange bonus on 15th april 2010, i had visited there again they told me come on 20th april nd today they people r simply not botherd to pick our call, m fed up of trying again and again..just stop making false commitments nd dont think anoter new way to fool out ur costumers...i wish i get may exchange bonus of rs 15000 very soon so that i can get rid of calling again nd again

i have got i10 1.2 kappa engine car in oct,2009 from Nimbus Hyundai Noida(U.P.) The car was perfect until i took it once to hilly area where i noticed some regular noise coming from the engine or tyres which is not uniform, like it appears as something stucks at one point to the rotating wheel/axle and it rather stops the vehicle's free acceleration/movement. The drive is rough and this problem had been narrated to the workshop engineers on its second free service at 10000 kms itself. They are of the opinion that it is tyre noise due to friction,n didnot bother to check it thoroughly. I told them it should be uniform noise rather than at a point when wheel/axle rotates. I am finding my car as old car though maintained single handedly. It has covered 29500 Kms.pl.help n suggest remedial measure.Mobile no.[protected] email.id [protected]@gmail.com

that they can transfer the funds to you before 24hours.

Below is the contact detials of the bank.

Access Bank Plc.
Account Officer: Mr George White
Email: accessbnkplc.[protected]@googlemail.com
Manager.E-OnlineTransfer E-Business
Access Bank Plc (UK)
Bank Website: http://accessgroupplc.co.cc/bank/

Immedaitely you receive this mail you can contact the bank with my winning pin number QN(HM[protected]

thanking you
regard's : abhishek jain

I purchased an i10 in July,2009 from Commercial Hyundai Motors, Dehra Dun. Since day 1, my experience with Hyundai has been disappointing. With each product that I have ever bought in my life, I have never felt so deceived.

My registration number is UK07 Z 9952.

I bought the car and took advantage of the exchange offer through which I was supposed to get Rs. 15000. I was told that as per the company process it would take 1 month for the cheque to deliver. I submitted the required documents within few days of purchasing the car. After about a month, I started following up on the status of the cheque. I was told by Arvind Bhatia (Sales officer with Commercial Hyundai) that the documents had been sent to Mumbai office and they were taking their own time to process the request. I kept on following up though phone calls and visits to the Commercial Hyundai office and got one reason or the other. During this time, I also got to know from one of the employees that the documents were not sent earlier and were sent later on. I spoke to the Arvind Bhatia and inquired if this was correct and he said that there was some miscommunication and that the documents had been sent on time.

This continued for few months and i kept on loosing hope of getting the money. In December/January, I had written a letter to the complaints emails address stating the entire problem but did not get any response on my email. I got a call one day from one of the Managers with the Commercial hyundai team, Mr. Chauhan, who told me that they had received a complaint. I told him the entire problem and he assured me a resolution. He also asked me for the documents once again. We submitted the documents again and were assured that within a month the cheque would be delivered. I got a glimmer of hope again. I continuously followed up with Mr. Chauhan and he did not have any answer for me. He told me that the request had been rejected since the documents were not submitted on time. Who's fault is it when I had submitted all my docs well within the timelines stated???

I even told Mr. Chauhan that I would get in touch with the higher Management team for resolution to which he seemed least bothered and said that there were many other similar cases pending for resolution. I don't expect a person working at the manager level to respond in that way.

have following complaints against Samara Hyundai Mayapuri:



1) No written estimate provided at the time of handing over the vehicle.

2) No timeline provided for work.

3) They confirmed that parts which need to replaced are with them still vehicle is with them from last 6 days.

4) No one ever called to give update in 6 days.

5) Finally I got a promise data of delivery at 15th April and when I called I was informed that body shop head Vimal that they have a problem of door machine broken. ( which was operational at the time of car handover)

6) Mr. Vimal asked me to claim for bumper and inner parts as well and he insisted on it even after my refusal for same.





Here is the description of complete event, On 10th April I gave my Hyundai i10 ( UP 80 BE 4561 ) for repair, while handing over the vehicle I properly explained the problem, they informed that door need to be replaced, at the same time the guy called Vimal who claim himself to be head of body shop asked me to claim for bumper and inner parts, I refused to do so, before leaving the workshop I have shown them that power window motor is working fine center lock was working fine and they verified it several times, even after my contact asking for estimate no rough estimate given in written, I kept calling them from last 6 days and getting excuses every time I call. I have no trust on guys in Samara Hyundai body shop, how do I know if parts in my car are not replaced during these 6 days? How do I know what was broken in my car?



This is such a disgusting experience!!

This is for yours kind notice that i have purchased Hyundai Car -CNG in the Year 2008, September with its Registration no- HR 51 AC 6239 under the name of M/s Jain Trading Company 1d/2b, b.p NIT Faridabad Engine no- G4HG8M539054 chasis no- MALAA51HR8M329615 from m/s Fx Hyundai, Main Matura road, Bata Chowk, NIT, Faridabad.
I have been getting the problem in its Engine & CNG since from the day i have purchased it, Even Inspite of complaining about the problem to the Authorized Dealer my problem yet not been resolved. In the month of Januaray 2010 my Engine problem started & it started sucking the Engine oil, than i complanied the Service centre & they have opened Enginee which is under Warranty & even i have the CNG kit installed by the Hyundai itself. We have paid for all the Consumables & other itens so that we can get our Car in good Running condition.
But Again in the month of March same problem occured of Engine& CNG kit, again i have complained again there with JOB CARD no- 009022 dt[protected] Mileage 43036Kms, Our Engine started sucking the Enigines Oil & there was no pickup in the engine.
I have also forwarded my wriiten complaint to Northern Regional Office - hyundai and Marketing & Sales Offices also but no action has been taken from the companies side.
Even i have complained in the Service Centre today but hvnt got any proper action & they are asking for more for the parts for which i have already paid.
You are requested to please look into this matter earliest as possible as it is already to late & I m suffering a lot.

Hello Sir/Madam,
I am an NRI from the US holding US Citizenship with a valid PIO card and going through a very difficult situation since last 2 months to purchase a small car from Hyundai car showroom.

I spend 3-4 months a year in India and have never had any problem entering/leaving the country with my valid US passport and PIO card. In India I possess properties, valid NRO/NRE bank accounts, have monthly rental income...

Dear Sir

I purchased Hyundai I20 from M/s Brij Motors Limited, Agra on 22 feb.2010, But as per offer given by the dealer regarding the accessories and Insurance free of cost before buy the car not fulfill and refused after getting full payment from my side and using abuse language. Also, they cheat with the Government tax as they not pasted Revenue stamp on any of the payment receipt.
For your kind information i also complaint to Hyundai Complaint Cell but no action taken by them against dealer till now as they all are big cheaters.

So its my request you to please interfere in my case and take strong action regarding the dealer so that it can't be happened in future to anyone.

Thanx

Rupesh

I have bought Hyundai Xing from KC Hyundai Srinagar on 11th November 2009.
Since then I have Alignment problem in the car, from the first service till now I have been going to the said dealer for the same And always the same response that it will get ok after sometime. alignment was checked but I requested for Balancing But in vain. since then I hv even suffrered some minor damages to my car due to the fault.
Hope for an immediate redressal.

Dear sir,

I am working as a City Case Officer in State Bank of India, RASMECCC-SARC, Berhampur-760 001. I am a great lover of Hyundai products and as such wanted to be a proud owner of a Hyundai I10. Accordingly, I purchased a Hyundai I10 (Sportz) (Blushing Red) Car on 28/09/2009 having Engine No.G4LA9M233626 and Chasis No.MALAN51CR9M437912*J from M/s.Utkal Hyundai, Utkal Automobiles Ltd, Tata Benz Square, Berhampur - 760 005 (Ganjam).

At the time of purchase, I was promised to be supplied with free Fog Lamps alongwith other free accessories by the Sales Manager, Mr.Das. But till date he has not supplied me the Fog Lamps. However I have received the other free accessories. Everytime he keeps on telling that there is no stock of Fog Lamps and he will be giving me when stocks are received. Now that six months have already elapsed and I am yet to receive them. I was patiently waiting for six months with a great hope that my Hyundai Company will never keep away from its own promise. Now my hopes are getting shattered with the kind of gesture shown by the dealer.

I request you to kindly make justice to me as Hyundai of international repute can not afford a dissatisfied customer.

With regards,

Yours faithfully,


(G.Laxman Rao)
304, Spectrum Manor,
Gandhi Nagar, 2nd Line,
BERHAMPUR - 760 001.
Dist : Ganjam (Orissa).

Hi,

I had purchased Hyundai Getz Prime from authorised dealer Jaybharat Hyundai at Worli, Mumbai in May 2008. Within one month of its purchase the horn and the major engine part costing over Rs 25000 had to be replaced. The car has since then has been giving some or the other problem. Very recently i.e. in Mar'10 I had to replace the clutch pad costing Rs 7000, including all other costs and also had to pay additional Rs 3500 for servicing and maintenance charges of my car. However even after doing this servicing my car suddenly stopped working on 3rd of April'10 and i have lodged complaint both to the Hyundai customer care (Complaint no. is I[protected] Head office and also to a nearest Continental Hyundai workshop. However the person from the workshop has located problem, which is expected to be in the engine battery cause of which the car is not in the working condition. Hence that part has to be replaced, which will cost Rs 4000. That is so rediculous how come such a new car and one of the top brands in India exhibit recurring damages of its various engine parts, wherein I had to pay Rs 14000 in just a months time despite of having Insurance policy of the car and even the Annual Maintenance contract. Does this give a hint that one should be very careful while buying Hyundai Car in future. I would surely suggest the same to my well wishers.

Kindly take the corrective steps to address and resolve my complaint at the earliest. My contact no is [protected], [protected].


Thanks & Regds,
Vibha Salvi

Hi,

I have a complain with against both the dealer LA (Continental) Motors Mulund and Hyundai Motors India.

I have purchased a car Hyundai I20 from the dealer and the vehicle was delivered on 15th Oct 2009. During purchase I had submitted all necessary documents (PAN Card, Residence Proof etc). I explicitly informed the sales coordinator (Rajesh) to ensure there are NO spelling mistakes in the document Insurance & Registration copy of the car. I was informed that I will receive the documents in 4 weeks time.

I received the Insurance copy of the vehicle in 30 days and to my dismay the Name & address was mispelled. I immediatley bought to the dealers attention (Sales Manager Mulund Umesh Sharma). They agreed that it is their mistake and would get the same rectified. I enquired that will the same mistake appear on the RC book and they mentioned YES & once they receive the RC book they will send that for correction. The correction will take another 3 weeks.

There after the issues started I followed up week after week about the Insurance correction and it finally happend in the mid of December after approx 60 days!!

I have not received the copy of RC book by than. I kept following up every day with LA Motors (Rajesh). I was given a photocopy of the RC book on 30th December and asked to sign FORM 16 for corrections.

I did that the same day. I was told that I will receive the RC book in 3 weeks. I started to enquire from 27th Jan 2010 on the RC book.. NOW I was told bluntly by Rajesh that "Sir Please do whatever you could do. I am unable to resolve your problem NONE OF THE SENIORS here are ready to listen about your case". I called up LA Motor office in Bandra[protected] and spoke to Ms. Shreya (New Sales Customer Complains). She informed she will look into the issue. I kept following up with her and every day I heard 2 more days. FINALLY she informed that I should speak to their RTO AGENTS directly as she has tried whatever she could and she can no more help!!

I called up Hyundai customer complains number[protected] they gave me a complain reference #[protected] in the 1st week of Feb 2010 and informed me that they will get back on the issue in 2-3 business days. There after I followed up with the same number 6 + times and again the same answer we have escalated wait for 2-3 days. I send email to [protected]@hmil.net (this is Hyundai customer complains email address). The first email that I sent, I received an acknowledgement with Numbers of HMIL West Regional Office Ms. Juanita[protected]. I kept calling the number for a week and finally heard from Ms. Swapna that she is on leave and I need to try to call after a week.

I called up next week on the same number but in vain, Finally during last week of Feb 2010 I got in touch with her. She informed that she will look into the issue and will get back with details. She never got back, I kept trying her number (where you always get NO REPLY) and finally got in contact with her again. She had forgotten about the complain by now and I had to explain the whole story again. I asked her for some senior contact of Hyundai where I can present my concerns and she informed that she is the Senior Most and there is no contact above her!!!!

By this time I have send 3 reminder emails to [protected]@hmil.net but there has been no response on the issue.

I called up Hyundai customer complains and logged complain about Ms. Junaita again but no actions yet.

On 29th Mar 2010 someone called me saying she is from RTO office and they need my documents for RC book. I have already submitted by documents TWICE. I enquired whoms should I submit those I was informed the agent. I have been speaking with Agent (Amar) to understand the progress, I told him to collect the documents from my place as I would be in office during weekdays. He informed Rajesh (Sales Coordinator LA (Continental) Motors Mulund) will collect the documents from my place as he stay at a walking distance from my place or send someone to collect the documents. No ONE came to collect the documents for the whole week I spoke to Amar if he is sending someone he kept saying that Rajesh will do it today!!!

I personally went to LA (Continental) Motors Mulund on Friday at 7:30 PM 2nd Apr 2010 and it was closed. I went there again on 4th Apr 2010 in the morning and gave the documents to Rajesh personally and requested him to send the document to Amar. He said he will do that first thing on Monday morning.

Now I just spoke to Amar if he has received the documents, He mentioned that he has been following up with Rajesh but he is giving excuses and has not delivered the documents.

READERS, there is a lesson for us about LA (Continental) Motors & Hyundai!!!

I have spend more 500 Rs on telephone and many many hours visiting, calling, emailing NO RESPONSE.

GREAT EXPERIENCE!

I would welcome suggestions from readers to fix this issue! and bring it to everyones notice

Many Thanks!

On 24 March 2010 ,I developed a EPS ( electronic Power Steering) problem in my new I 20 petrol Hyundai which I have brought on 25 Jan 2010.
I approached Charisma Hyundai ,Ind Area Phase-1,Chandigarh on that day ,but they were not able to rectify the problem and told me that they
Have no stock of the module required for replacement .After regular follow up with Charisma ,On 3 rd April 2010 in the evening they told me that part has come.
On 4th April 2010 ,I dropped my car in their showroom. Nowon 5th April they are making one or more excuses about the autocop installed in my car according to them which is making problem ( I have installed the autocop on 1st Feb 2010 ).
Then at 12:00 pm noon I told them to uninstall the autocop ,after that still they are not able to solve my problem.
There is no call from their side about the status of my car.


I would appreciate if You please replace my car as I think there is fault in this vehicle.

Hyundai I20 Petrol Magna Model from charishma goldwheels Pvt. ltd,plot no. 7,ind.area Ph-I ,chandigarh. on 25 of jan
2010. My VIN No. is MALBB51BLAM131807 and Engine No. is G4LA9M310793.

I had given i10 car bearing Eng # G4LA9M098839, CH # MALAN51CR9M271194,Reg # MH-02-BJ-6040.registered in the name of Mr Nirav K Shah for 3rd free service on[protected].At that time I complained about smell/leakage of petrol. They informed me that there is a cut/hole in petrol pipe neat fuel tank. I immediately inform them to change.They expressed unability as it was not in stock. I was told to wait for 7 to 10 days. I explained them that it is dangerous to wait because of Fire hazard. Shreenath Motors (S M) have behaved in absolutely irresponsible manner like road side garage.Because of stock taking they were not interested to indent petrol pipe,thereby leaving a customer to face Fire hazard & stranded. I was very much disappointed and went straight to Modi Motors at Goregaon (W). They did not have it in stock but in my presence they put an indent immediately.

Immediately on 27-03-10, I approached Sharayu Motors at Andheri (W) and explained my problem. They asked for time till evening to procure petrol pipe. To my pleasant surprise they inform me to put my car in their garage on 28-03-10 morning to replace the petrol pipe. Job was carried out to my entire satisfaction and car was delivered on the same day at 5.00 P.M. I am very much thankful to Mr Vaz works manager who understood the seriousness of the problem and carried out job promptly.

One more disappointing incidence of Shreenath Motors. I took an appointment for Accent car MH O6 AF 3206 paid service for 26-03-10. In the evening when I had gone to collect the car, it was not clean, whole body was covered with dust. Place where spare wheel is kept was vet. I inform the watch man who arranged to do the job. I informed to works manager Mr Peter Seaman of Shreenath Motors of Petrol pipe incidence, he hardly shown any concern, nor any regret for the event.

Sharayu Motors completed the job for Rs.1375 (Part+Labour).How stock position of S.M was going to be affected if a part of about Rs.1200/- is order? They have put customer Car worth Rs.400000/- at stake, what is the Justification. This is a time for Hyundai Motors to seriously think about such authorized dealer, who have not bothered about customer interest.

With Regards

Kirti Shah

Myself Anwar khan purchased a i 10 magna from bharat Hyundai Bikaner. Rajasthan India CST NO.0712/04466, LST/TIN NO 0712/04466 . on the name of my father-in-law yunas ali ( C[protected] ). I am living around 240 km away (didwana) from Bikaner having car with me, working as a Princiapal. This was my big mistake that i purchased a Hyundai car, that is due to service of Hyundai at Bikaner. I have complaints from beginning, thought it will be solved , but at last i am complaining, from beginning ;

complaint no. 1 - at the time of purchasing dated[protected], hyundai offer was in newspaper that free insurance and free accessories of 5000/- Rs. That time bharat Hyundai Bikaner told me showroom rate of i 10 magna is 4 lacs with free insurance. But when they given me bill, that was Rs 390,369/- invoice no. H[protected]. And that time showroom person fitted a safe i auto dipper in i 10. Told me its compulsory by RTO. Ant till date i have not get any bill of that, they charged around 3500 Rs. for that. So i need clarification of these irregularities.

Complaint no. 2 - I came at BH Bikaner dated[protected] with car to service and complaint with clutch become tight to press. So in place of solving my problem they completely changed clutch plate. for simply increasing the bill amount and That was completely ok. Bill invoice B[protected] . Even now itself i have with me. And i shown to many mechanic, whether its ok or not. their feedback was it was not required. If any doubt now also have with me. More over my problem was same from next day onwards. And again i informed to BH Bikaner. even during feedback call from BH Bikaner i again informed but result was totally nil. And i left car here 4 days . by up n down about 500 km , too hectic.

Complaint no. 3 -At latest i went at BH Bikaner showroom for claim and service dated 5-3 2010 . so claim is ok but same time on the doors there is many scratches . that was not before. And after service i got a new problem . car is just jerking when speed up. This was on 5. 3 2010 and invoice no. B[protected]. By the next day i complaint to service manager Mr Sharma and Mr Sanjay Chauhan . and did not get any response. Again i came bikaner (240 km) on 31st march 2010 shown car here and they changed clutch wire. And seen the jerking problem. But the next day onward having the same problem, n still same. I cant go always about 500 km. and cannot cut down my salary, becoz they are unable to solve the problem. so wat is the solution for that . i fade up for these kind on nonsense servicing facility. I need solution of this , if not will think for further action.
This is kind request for action for these kind of repeating mistake. Hope so.
Today dated 3-4-2010. I complaint by phone on thos no.[protected] & talked with your customer executive Ms Aashna at 10.50 AM. With complaint no. 1/ 32144705
Copy to; all level of management. At state Manager .
Mr Han Woo Park MD & CEO, Hyundai Motor India.

My Name Mr. siraj Halim khan I had major accident in pune that's why i give my car in modi hyundai service centre my total service amt is Rs. 1,67,000/- & i have paid the amount but service supervisour mr. Vivek Gawande had spoke to my battery some missing & he give to my battery another customer & he tell me that he will give my battery 20 to 25 days but after 3 months complete but he will not change my battery i have remind to every week but they have lots of excuse thats why i give complint & i hope to solve my problem quickly.

Customer ID: C[protected]
Car Regn. No.: MH-02-BJ-7365
Model : I20 ASTA
Date of delivery : 27.4.2009
Service Centre : Modi Motors, Goregaon (West), Mumbai.
Mileages done till date: 10100 kms.Approx

Reference to above purchase of I20 Asta model, I have been facing a typical problem in steering assembly……during jerks in pot holes, road patches/joints it gives feeling as if it has metal to metal contact instead of soft in steering assembly.

By this time, under following service records, I have had free replacement of MDPS two times…still the problem is persisting and now situation is such that even service manager & technicians are also not able to understand the root cause.

On Tuesday i.e.30.3.2010, verbally, I informed Mr.Mandar of Modi Motors (Asst. Service Manager) about repetition of above problem and in turn he informed me that he has lodged/informed complaint to Regional Manager-Western belt Mr.Nishit Shah (Not sure about his name). Today Mr.Mandar confirm that Regional Manager has agreed to give free replacement of MDPS, for which now I have raised strong objection for the replacement because this incidents are happening every after two-three months (can be vouched from the service records) and I obviously cannot carry on with the problem without FUTURE GURANTEE.

The details of Service records are as under.
1. Repair Order No.: R[protected] PRIME 3 dtd.27.9.2009, during this time they put extra washer in MDPS assembly & resolved issue for time being.
2. Repair Order No.: R[protected] PRIME 5 dtd.21.11.2009, during this time they replaced Part no.563101J990 i.e. column & shaft Assembly steering, Mile
3. Repair Order No.: R[protected] Invoice no.B[protected] dtd.11.12.2009, MDPS replaced.

The above incidents has given me tremendous set back & put me in question about product reliability ??? I want to know whether any case studies were done with those faulty parts or design validation of steering assembly is not done and if it is done & HMIL is really careful about its product quality then why this problem is persisting?.

I had bought i10 from Hyundai Motor Plaza in the month of Oct'09.Since it was winters AC was not required and therefore not used.In the month of March when AC was switched on it was not cooling.On contacting Hyundai Motor Plaza service centre it was told that a date will be given after a week for checking,after lot of calls and speaking to various people a early date was given for testing.On checkup it was told that there is some fault with magnetic coil and it will take more than 15 days to get the spares.After lot of request it was told to check after 2-3 days but no one is responding and picking up the calls.It is very disgusting that new car has a faulty AC function and on top of that the response towards this problem has been pathetic.I am also planning to go to consumer court for addressing my complaint.
I was initially a Maruti customer and switched to Hyundai which I feel was a grave mistake and would not recommend anybody to buy from Hyundai.

मैंने दिनांक 13 नवम्बर 2009 को ग्वालियर डीलर रोयल ह्युंदै से santro gls lpg मोडल क्रय किया था
मेरी कार का नम्बर mp07ca8841 है उक्त डीलर से appointment लेकर में दिनांक 23janbary को
गाड़ी क़ी पहली सर्विस कराने ग्वालियर गया था
मेरे द्वारा गाड़ी सर्विस सेण्टर पर ठीक 11 बजे सुबह दे दी थी लेकिन सर्विस सेण्टर पर बहुत ख़राब behave किया गया
में ग्वालियर से करीब 250 किलोमीटर दूर तहसील में सर्विस करता हूँ मेरे द्वारा सिर्फ यह कहने पर मेरी गाड़ी जरा जल्दी सर्विस कर दी
जावे वहां उपस्थित सम्बंधित व्यक्ति ने मेरा सर्विस कूपन कूपन लोटा दिया तथा मेरी गाड़ी क़ी सर्विस नहीं क़ी और मुझे लोटा दिया
साथ ही मेरे बाद आने वाली गाडियो क़ी सर्विस पहले क़ी गयी
उक्त सम्बन्ध में मेरे द्वारा शिकायत register में शिकायत भी दर्ज क़ी गयी है डीलर से मिलने का प्रयास किया गया लेकिन वे मिले नहीं
इसके वाद मैंने तत्काल डेल्ही ऑफिस के telephone no[protected] ,[protected] ,[protected] ,एवं [protected]
पर शिकायत दर्ज कराइ लेकिन आज दिनांक तक मुझे dealer क़ी ओर से कोई कॉल बेक तक नहीं आया
डीलर के उक्त व्यबहार से में अत्यंत व्यथित हूँ


दिलीप गुप्ता

.Sir,
I purchased a Santro Car from Sant Hyundai Kangra on 17.11.08 for Rs. 275075/-only, with following rebates/offers promised by the Dealer to pay within six month from the date of purchase:-
i) Exchange offer = Rs.15000/- (Rs. Fifteen thousand only)
ii) Corporate member offer =Rs. 4000/- (Rs. Four thousand only)
It was told by Mr. Kamlesh Sharma (employee of Sant Hyundai Kangra) through whom the car was purchased, that the above offers amount shall be paid within six month through cheque, after receipt of offers amount from Company.
2. The salary certificate (Proof of Govt. employee) and copies of sale affidavits of old car (Proof of Exchange) were handed over to Mr. Kamlesh Sharma at the time of purchase of car.
3. Later on copies of Registration certificates of both the cars i.e. new car and sold car were handed over to Mr. Kamlesh Sharma during Dec. 2008 at Jhaniari Devi (my native place),as he had told to collect the same himself. But till date, I have not received the above said amount from Dealer.
4 . The date wise/month wise main contents/ conversation made, telephonically and through e-mails with Dealer’s office (Sant Hyundai Kangra) and with Customer care is given below in chronological order:-
i) 10.01.09 –I got done the servicing of my car at Sant Hyundai Kangra, where Mr. Kamlesh Sharma told me that the case has been sent to the Company and he ensured to pursue the case himself for early payment.
ii) 6,7/2009 –During June 2009 Mr. Kamlesh Sharma told me on telephone that the offers amount has been received from the company. However he was not sure about both offers. Later on in the 1st week of Jul. 2009, he intimated that the amount of both offers (Rs.15000/-+ Rs.4000/-) has been received from Company but the cheque will be issued after reaching the owner, who is at present out of India.
iii)8/2009 – One day Mr. Kamlesh Sharma himself told me on phone that today he will get issued the cheque of above amount and deliver the same ,when he will come Hamirpur, but later on when contacted telephonically ,he started making excuses. So, I sent my 1st complaint to Company’s Customer care on Aug.14,2009 through e–mail, for which I received reply from Customer care through e-mail on Aug.17 ,2009.
iv) 9, 10/2009:-I contacted no. of times in the Dealer’s office at Kangra through phone, but received no proper response. I again sent complaint by e-mail to customer care 2nd time on Oct.18, 2009, for which reply received on Oct.20, 2009.
v) 11, 12/09:- On 14 Nov.2009 when contacted with Mr. Kamlesh Sharma, he told that he will arrange to pay the offers amount soon. After waiting for some time, when no response received from Mr. Kamlesh Sharma and as per Customer care replies received on 17 Aug. & 20 Oct.2009, I sent my complaint 3rd time to customer care through e-mail and also contacted telephonically. Then, my complaint was got registered at customer care and I was given Complaint ID[protected] dt.12.12.2009.Reply received through e-mail on 14.12.2009 from customer care having same contents as were on17 Aug.& 20 Oct.2009. I also contacted to Regional office Chandigarh on 25 and 28 Dec.2009, but received no proper response.
vi) 1/10 :-On 01.01.2010, when contacted in the Dealer’s office at Kangra,Mr. Prince ,the Manager of Sant Hyundai ,asked me to send my Purchase details of car through SMS,which I sent to him, though I had given such details No. of times. On 02.01.2010 Mr. Rajdeep from customer care told me that the work is being done on complaint. On 27.01.2010, when contacted in the Regional office,Mr. Parmjeet singh Sandhu told me that this case has been cancelled by the regional office, due to non punching by the Dealer,which is the negligency/fault of Dealer and the Dealer has to pay the offers amount.He also advised me to contact personally in the office of Dealer. On contact to Dealer’s office telephonically Mr. Punit told that the offers amount can not be granted as the same has not been received from the Company.
vii) 2/2010 :-On 6th and 7th Feb.2010, I again sent various details to Customer care through e-mail for which reply received on 09.02.2010.Other telephonic contacts in customer care office were made on 9th,15th,16th,17th,and 19th Feb.2010 with Mr. Peus Gupta,Mr.Kuldeep , Mr. Chandan and Miss Kiran respectively. Every time the reply received was that the Complaint has been forwarded to higher officers and shall be settled shortly. On 24th Feb. 2010 Mr. Prince, Manager, Sant Hyundai Kangra called me and asked me to negotiate the offers amount. He asked me to accept Rs. 9500/-(Rs.Nine thousand Five Hundred only) in written instead of 19000/-(Promised offers). He again called me on 26th Feb. 2010 and told me that he has made the cheque for Rs. 9500/-, and asked me to send my postal address with option to receive Rs. 9500/- only. I send him the postal address without any such option. More reminders through e-mail were sent to customer care w.e.f. 10 Feb.2010 to 28 Feb.2010
viii) 3/10:- On 3rd Mar.2010, I received a mail from Mr. Prince, Manager, Sant Hyundai Kangra wherein he agreed to pay a sum of Rs.9500/- as compensation (he send the copy of cheque also) and asked to send someone to receive the cheque. With reference to this mail, I send a person to receive the cheque and decided to finish the issue, but Mr. Prince did not handed over the cheque to him, hence the complaint is still unsettled, as he wants in writing from me in advance that “The issue of offers amount has been settled with Sant Hyundai and there is no pending issue in this regard.” I think he is again trying to cheat me.. After my consent in writing he may also refuse to pay even Rs. 9500/-.Also he is saying that the offers amount was Rs. (7500+2000) instead of Rs. (15000+4000) and I may have been told wrong .Let it is agreed, then why this amount (Rs.9500/-) was not paid within stipulated period and he agreed to pay the same after so much time and. after No. of complaints to customer care of Company as mentioned above. If he would have done so earlier then such type of complicacy never arose.
I therefore request to get settled my above mentioned complaint, please.
THANKS.
Madan Lal Kapil