Hyundai Motor India Complaints & Reviews

I bought an i20 Diesel in Aug 2010 and following are the complaints;

1. Parking brake force is insufficient
2. Reverse parking sensor mirror covers IRVM totally; so "shade" feature covered.
3. Door opening weather-strips are not assembled properly; (in fact the RH Rr one is come out)
4. Poor pulling in 2nd gear till 200 rpm
5. Door closing effort - very hard - all 4 door
6. Back door closing not comfortable
7. Room lamp switch - hard
8. Advait Hyundai sticker pasted in A zone of windshield
9. Over-response of steering during speed driving
10. Door opening effort - more - all 4 doors

I have copied below my series of follow-up e-mails to Hyndai Customer Care and till date I have not recevied any satisfactory reply !!

From: Rao, Rajendra
Sent: Tuesday, October 05, 2010 6:44 PM
To: '[protected]@hmil.net'; '[protected]@hmil.net'
Subject: RE: i20 experience


One of customer care executive (Anirudh) called me this morning and was asking for the vehicle registration number to initiate the rectification process on my i20.
I was surprised on this, as 10 days ago I had received call from the same office asking for the vehicle number and I was assured of rectification action then.
When I inquired about this today, the executive was not at all aware of this !! I expected Hyundai Motor to have at least a database ob Customer Complaints and information keyed in as and when received.

I definitely expect a "world class" customer service from Hyundai, so that I am not made to "repent" for coming out of Suzuki's Customer (oriented) list.

Best Regards,

Rajendra

[protected][protected][protected][protected]
From: Rao, Rajendra
Sent: Tuesday, October 05, 2010 10:20 AM
To: '[protected]@hmil.net'; '[protected]@hmil.net'; 'Advaith Hyundai'
Subject: RE: i20 experience
Importance: High


I have still not received any satisfactory reply.

There was a near miss accident today due to Parking brake force insufficient

I am going to forward this to the consumer forum.

Best Regards,

Rajendra

[protected][protected][protected][protected]
From: Rao, Rajendra
Sent: Tuesday, September 21, 2010 8:19 PM
To: '[protected]@hmil.net'; '[protected]@hmil.net'; 'Advaith Hyundai'
Subject: RE: i20 experience


I hope this is the valid e-mail address of Hyundai Motors' Customer Care.
Please confirm the receipt of this e-mail

Best Regards,

Rajendra


[protected][protected][protected][protected]
From: Rao, Rajendra ()
Sent: Monday, September 20, 2010 5:23 PM
To: '[protected]@hmil.net'; '[protected]@hmil.net'; 'Advaith Hyundai'
Subject: i20 experience


Hello Hyundai Team

Thanks for giving a good i20 Asta (DSL top end model) to me.......
Really enjoying the features stuffed into the car.
But I should say, this is the only happy news in my all buying experience.

Advait Hyundai ensured all possible reasons to make my buying an unforgettable one (for not good reasons though) !!

I am forwarding the e-mail I sent to Advait close to a month ago for which there is no response till date !!
Please go through and support.

In addition to this, I have a few more findings in the vehicle;
1. Parking brake force is insufficient
2. Reverse parking sensor mirror covers IRVM totally; so "shade" feature covered.
3. Door opening weather-strips are not assembled properly; (in fact the RH Rr one is come out)
4. Poor pulling in 2nd gear till 200 rpm
5. Door closing effort - very hard - all 4 door
6. Back door closing not comfortable
7. Room lamp switch - hard
8. Advait Hyundai sticker pasted in A zone of windshield
9. Over-response of steering during speed driving
10. Door opening effort - more - all 4 doors

I am planning to share these points with J D Power IQS team for better feedback and countermeasures.

Best Regards,

Rajendra

[protected][protected][protected][protected]
From: Rao, Rajendra ()
Sent: Wednesday, August 25, 2010 5:12 PM
To: 'Advaith Hyundai'
Cc:
Subject: RE: Advaith Hyundai: Proforma Invoice

Following is the fact sheet against our agreement earlier;

1. Delivery - 24th against 20th after repeated follow-ups (Advait was comfortable for delivery on 24th morning. But even @ 5:30 PM on 24th, sun film was being put !!)
2. Accessories
Idol - substituted
Mud flap - received
floor mats - received
perfume - not received
3M sun film - received (without discussion on shade)
Reverse parking sensor (Red sole : buzzer with display on mirror) @ INR 1000/- - received, but paid INR 2000/-
(In fact, this was further negotiated by Mr. Narasimhan for foc as per his e-mail to Advait copy to me)
Teflon polish - done

Overall car purchase experience - very poor. Thanks

Best Regards,

Rajendra

[protected][protected][protected][protected]
From: Rao, Rajendra
Sent: Tuesday, August 03, 2010 9:51 PM
To: Rao, Rajendra ; Advaith Hyundai
Cc: rajendra rao
Subject: RE: Advaith Hyundai: Proforma Invoice


Also, Teflon coating for the full body and Mat kit

Best Regards,

Rajendra

[protected][protected][protected][protected]
From: Rao, Rajendra
Sent: Tuesday, August 03, 2010 3:58 PM
To: 'Advaith Hyundai'
Subject: RE: Advaith Hyundai: Proforma Invoice

Hello Pemmiah

Please go ahead to book the vehicle (i20 Asta 1.4 DSL WHITE color).

As discussed, following are the accessory commitment I received from Advait
1. Basic accessories (Idol, Mud flap, floor mats, perfume, etc.)
2. 3M sun film
3. Reverse parking sensor (Red sole : buzzer with display on mirror) @ INR 1000/-

I would still request to at least get RP sensor (Red sole : buzzer with display on mirror) free of cost

Best Regards,

Rajendra

SIR, I HAVE PURCHES A I20 AT MUKESH HYUNDAI GUWAHATI,BEFORE FIRST SERVICE I AM SUFFERING VARIOUS TYPES OF PROBLEM, LIKE STARING SOUND,SUSPENTION SOUND ETC.I WILL COMPLAIN LAST 3 TIMES AT MUKESH HYUNDAI GUWAHATI,BUT I HAVE NOTE GOTE ANY GOOD RESULT.NOW PROBLEM GROWING UP. SOME BODY ADVICE ME TO GO FOR CONSUMER COURT.SO,PLS, ADVICE ME WHAT I DO NOW.

hello friends

i am having a santro car and now i want to sell it and buy a new hyundai i20.i inquired every thing about i20 now my problems with sanjay hyundai are
1. the guys are giving me the wrong details an the price details which the guy gave me dosent match with any dealer in pune. same time i went to Garve hyundai at wakad and experianced the service given to me it was just awesom. the employ came to me and guided me throughout. they gave me a good discount on i20 and the price of the vehical was comparitively less

2. in sanjay hyundai the guy was asking me to wait for 3 to 4 months for delivery
while in Garve hyundai the guy said me to wait for just 40 days for the delivery

obviously ............. i should choose garve hyundai dealer
i went to garve hyundai and booked my car and i got my car on promised day
i am very satisfied by service given by Garve hyundai.

according to me you frenz should prefer Garve hyundai if you want to purchase any hyundai car

thank you
-- ajinkya

After toiling day and night for quite some time, I wanted to fulfill my cherished dream to own a decent car for my family and accordingly got in touch with Himgiri Hyundai, Wazirpur., Delhi, who are authorized dealer of Hyundai Motors.

During the course of negotiations with the dealer, I was presented with a brochure containing details of various I-10 models. After discussing the choice with my family, I chose Era model with company fitted CNG kit, for which I was charged Rs.54,800/- extra. Though I could have got the same kit fitted for anywhere around Rs.25,000/- to Rs.30,000/-, I opted for company fitted CNG kit taking into consideration the brand image of Hyundai.

I was feeling elated to have achieved my dream of owning a decent car, but after using the vehicle for some time, I got surprised when the new car started giving trouble, details of which are as under :

• During Jan’10, when I was going to my office, CNG controlling mechanism failed all of a sudden. I approached the Himgiri who gave contact numbers of the CNG dealer in Okhla and the fault was rectified.
• I got second shock when I was driving the vehicle on petrol and it started blasting and stood in between the road. I took the vehicle to Himgiri anyhow and the fault was rectified. I had to wait for 4-5 hours to get the vehicle back. Since then, it has become a routine to take my vehicle to Himgiri every month, but the fault still persists. I would like to mention that I have to bear hefty amount of time as it is almost 25 kms from my place and waste my time, which is hampering my office working also.
Since I am fed up with the approach my vehicle is handled with, I would request your goodselves that :

1. The dealer be asked to explain why the fault is still persisting even after so many check-ups.
2. The dealer be asked to rectify the fault permanently and if not possible, then issue me a new vehicle.

Hoping to receive a prompt and favourable response from Hyundia officials.

Regards

Manish Sharma

+91-[protected]

24th september ,2010

The Respected sir,

I am K.H . bavakunju,residing ernakulam,kalamassery , I used a hundai santro Reg No.KL7 BG 3331 ,2007 model car . I satisfied in its quality . I buying this car from hundai popular,ernakulam.at that time when I taken the car there a sound coming from the front part ,I already inform the authorities. From that time I give my car for service to this service centre ,when I take the car ie hundai popular ,ernakulam. But this time also the complaint is not corrected from the services that given I given. three months before I correct the service its kilometer also. I give my vehicle correctl time to service . I sent a compalint letter to the office about this problem before. But now this time ,they could failor to find and correct the complaint.
Now I give my vehicle to the hundai popular ernakulam for service on 21st septermber 2010also. They told me to delivery after service on 22nd septermber. Today 24th septermber,2010 , But they don’t give my car . every day different one call to me and said the complaint . the service engineer told me that there is lack of workers in the centre. Today at 10.30 am the worker told me that there is a huge amount spent to correct the complaint .the last three years the hundai popular service,ernakulam cheeted me about this problem. If you check in your offfice you know about the problem of my vehicle that I reported to the service centre. So I requested to the respected authority of hundai company ,notice it, and to solve the complaint as early as possible to give me for later use . kindly look upon the issue seriously . if they repeat it I will go through the court. So avoid legal actions………


K.H bavakunju

I met with an accident on 9th Sep.2010. I handed over my car to Himgiri Motors(authorized by Hyundai) C-87 Wazirpur Industrial Area, Delhi 88, on the same day of accident. My car is insured with "New India Insurance".
No action was taken by Himgiri motors on my car for about 4-5 days. They made a commitment to me that they would give back my car within 5-6 days. After 10 days of accident on 19th sep.2010, Himgiri Motors called me and told that my car is ready to take back and Re-inspected by the insurance agent. I took a test run of my car, I was shocked to hear some kind of noise from steering wheel instead of the re-inspection of my car.
The executives told me that it is a minor noise and it could be solved by service department, I didn't agree with them, I asked them to take a thorough inspection again. After waiting a few hours there, they insisted me to take away my car back in the same condition, but I refused.
After wasting a lot of time with the Hyundai executives there, they told me that there is a problem in my car's steering wheel. One of the executive present there insisted me to get fixed this problem from some road-side mechanic, but I refused.

I WANT THAT A EXPERIENCED ENGINEER TO BE SENT TO THIS PARTICULAR BRANCH OF HIMGIRI MOTORS TO RE-INSPECT MY CAR THOROUGHLY.
As the executive present there are not able to satisfy my problem.

Please look into the matter, expedite and advise as soon as possible.

For any kind of assistance:
Contact:-
ANKIT GUPTA - [protected]
DL8CN3151 (Hyundai Santro)

M/S Hundai Motors,

Sub: Hundai i10 Magma , purchased from M/S Das Garage Pvt.Ltd , Abulane, Meerut.

I purchased your prestigious car i 10 magna oyster grey from M/S DAS Garage , Meerut on 30th. June 2010
under incentive and exchange offer scheme vide invoice no. H[protected] dt. 30/6/2010.

The invoice price given was Rs. 3,97,352/= out of which a. balance Rs. 19,000/=is .to be refunded as mentioned in the invoice.( 15,000/= + 4000/= spl. Discount as having worked as Works Manager/ chief Engineer in GRASIM INDUSTRIES LTD, Birla group.)
Now I am surprised to get a letter from Das Garage Pvt Ltd dt. 8/9/10 on 13/9/2010 mentioning that the same amount will not be refunded to me as some . other document were required which they say have not been submitted inspite of several reminders in due time limit.. This is entirely false as all the required . documrents were submitted at the time of delivery to their satisfaction. and the final price was agreed.as per the invoice .
Now it appears to me as their false selling gimmick of selling the vehicle at discounted price and then asking for more.
The final price was fixed by the sales manager and no extra discount was given.. I gave my old Maruti car as well which had done a mileage of only 44,000 Km.under exchange offer.
You are requested to please look into the matter and arrange to send me a refund of Rs. 19,000/= as agreed at the time of purchase and as per agreed price in invoice..
Thanking you,
Your faithfully,
Narendra Prasad Goel,
43-A, Saket, Meerut. Tel. [protected]
14/9/2010.

respected Sir ,
this is regarding my moror insurance renewal of my hundai i 20 car .i had an insurance with bajaj allianz general insurance com[pany and my policy number was OG[protected]-00024532.WHICH EXPIRED ON 10-sept-2010....and i had already paid a renewal amount of Rs 8083 to their representative via.cheque No.177322 ,SBI..which cleared on 6-sept-2010.....but till now my policy was not renewed and i m without morot insurance till date ..and it was their renewal officers neligance that he failed to collect the Rc book from me and of which i was also not aware so i call up their office and asked for a refund ..which the obliged ..but i would like to bring to ur notice that now due to their neligance i m without car inshurance ..
Sir. i would request you to kindly look into this matter and provide me with necessary guidance ..
thanking you
Mr. bhoben Kr. duari
jatiya kahilipara road
guwahati .781006
assam ,india
PH. [protected]

My car met with an accident on[protected]. The car was bought on May 28th. Just 3 months back at SURYABALA Hyundai., Coimbatore. Since the accident took place near Salem., We sent it to RAMANI Hyundai 20kms from the spot. We have been insured by BAJAJ Allianz. Since RAMANI Hyundai has Links with some other insurance., they are rejecting to do a cashless service. Even though the insurance people are guaranteeing to pay them RAMANI Hyundai is not taking it up. 26 days up today & still Ramani Hyundai has not given NAC to the insurance company. Mrs Latha frm Chennai Hyundai - Service Support has talked with Ramani Hyundai & made arrangements for cashless. First they agreed now after work is done they r hesitating Wat will i do in this situation. Please advice me. -
HARiPrakash-
[protected]

I HAVE PURCHASED A SANTRO CAR FROM B.K. HYUNDAI,HIMATNAGAR, GUJARAT, ON[protected]. I WAS PROMISED A EXCHANGE BONUS OF 15000/-
I HAVE SBMITTED ALL MY PAPERS WELL IN TIME , BUT EVEN AFTER 13 MONTHS I'VE NOT RECEIVED ANY OF THE AMOUTS. I HAVE INNUMERABLE COMPLAINTS TO THE DEALER AS WEL THE COMPANY...

Repeated compliants given to the local Dealer (M/s Neo @ Hapa, Jamnagar), but could not resolve the compliants.

This is Sugandha Agarwal. I am an old customer of Hyundai, had I10 Reg. no. DL3CAL6440 and recently purchased Hyundai Accent Executive- CNG (inbuilt) on 30 June’10 from Hyundai Motor Plaza (New Delhi).
Unfortunately I had an accident on 9th Aug’ 10 and the estimate for the car repair is around 50 K, when I approached the Hyundai service centre they told me that CNG is not endorsed in the insurance( Tata AIG) and the survey and claim can only be done once CNG get endorsed into that.
I started following up with the showroom guys and their agents as well for getting it done. Till date after more than two months of my purchase I did not get my RC and when I got everything checked in order to get it fast I found out that Hyundai has lost the form- 22 for my car due to which the authority is not releasing my RC and since the endorsed RC is yet not received so the CNG could not get endorsed in insurance due to which I kept suffering badly since I was using cab from 9th August’10 and had to pay a huge amount to that also the car was in the worst condition.
Finally I Started writing regular mails to the Vice Presidents of Hyundai Mr. Ashok jha, Mr. Ashish Anand & Mr. Arvind Saxena , but when I did not get any response from Hyundai after hundreds of calls and mails, I had to get my car repaired from my own pocket where I paid around 25,000/- from my own pocket, the original parts were done from Baltic Hyundai and the repair work got done from a local shop since I was not in a condition to spend 50,000/- from my pocket. And spent around 15,000/-
I just want to aware you of the problems I have been facing from past more than 2 month due to this irresponsible and careless attitude of Hyundai, also since a lot of money has been wasted due to this issue and I have been harassed badly many times by Hyundai so would request you to raise my concern to the higher ups and compensate for my losses made due to Hyundai ASAP

I'm complianing about the steering assembly & some noise from the dicky from the date of purchase(sep 2009).Thrice the car has been sent to fx hyundai & got the assembly(steering) changed but still of no use.Now finally they say its the manufacturing fault.Kindly do the needful at the earliest & get the problem resolved.
IP Dhingra
[protected]

i am owner a santro car No. HR 29 N 9909 under extended warrany of 5five years, but hyundai dealers F X Hyundai ,Faridabad charged me so many times for that part which cover under warranty. Extented warranty is a preplaned game and both dealer and manufacturer are looted the customer. i request the not to take extened warranty.it is also clear any complaint made under extende warranty will not sort out by the company.

To Whom It May Concern:

Sub: Complaint against the car dealer for doing unsatisfactory job.

I have a Santro XL/AT, 2007 model, number UP16P 5120 registered under the name of Yogesh Aneja. Few months back I launched a complaint against the dealer Capital Hyundai Sec 63 Noida (U.P.), INDIA. The car was brought in the body shop department for accidental insurance repair in April’10. They kept my car for approx....

I am a passionate Hyundai Fan - having had an Accent for over 6 years and been with a Verna now for over 4 years having done some 30000 kms. Vehicles have always gone to Kun Hyndai - Kottivakkam, and having also enjoyed good service of their Emergency Services, I give good rating to Hyundai ....and in fact, put them on par with Maruti Suzuki. I on my side is a very careful and a passionate driver - do not even believe in hiring a driver [for my high level in an organization] for fear of all drivers riding on the clutch, lying 150 degrees on the driver seat and listen to music and just doing everything to ripping off a good vehicle [because they do not own it - but only drive!]

Just the otherday, while doing a Tambaram - Manapakkam drive [about 16 kms drive] on the bypass road, returning close to the Porur bridge, I observed the AC not being effective at about 4 pm. I immediately brought the glasses down. I heard a wierd whirring noise --- only on car acceleration. That is when I found the car having heated up - the meter also had peaked and showed 'H'.

Immediately I pulled and parked the Verna on the side, also switched off the engine. Slowly, after some hours after cooling, I brought the vehicle to the office parking bay [just 4 kms away] to leave the vehicle there [any intervention near the v busy tollbooth was a difficult thing]. The emergency vehicle came and hepled me out an hour later. They found that there was a coollant pipe leak that has caused the damage - even to the Engine Head ... and that change of Head / assembly and the gasket kit etc could be well into a spend of Rs 70000!

Is this an unfair / fair deal????---- am I being ripped off for no major fault of mine??? ...... I would like to take redress on Hyundai and the service team [who till now have been doing their best].

Dear Sir,
I would like to submit that I Have purchased a new Verna VGT SX VIN no MALCN41VR9Mo73634 , Chasis No MALCN41VR9Mo73634*H and Engine no D4FA9U775517 and Key no V0300 Vide Cosmo Automobiles, Jallandhar Invoice No H[protected] Dt 12 Oct 2009.
I would like to submit that since purchase, I had raised certain questions to which the agency has not given me satisfactory answers. The most prominent one being the difference being...

I had made complaints on 12.05.10 & 29.07.10. There has been no response from the manufacturer / dealer. IT CLEARLY INDICATES THAT I-10 CARS ARE TOTAL FAILURE HAVING MANUFACTURING DEFECTS WHICH THE COMPANY IS STILL NOT ABLE TO RECTIFY.

SUNISH PILLAI
[protected]




I 10 VEHICLES - TOTAL FAILURE CAR
I have made the following complaint on 12.05.10, but so far there is no response from the Company/Dealer. This proves beyond doubt that Hyundai Company is manufacturing defective cars, which is also evident from the volume of complaints in the consumer complaint site

Sunish Pillai
[protected]




POOR SERVICE AT M/S. PRESTIGE HYUNDAI, JABALPUR
I had purchased hyundai i-10 from the subject dealer during Oct'08. Since purchase I have been facing problem of gear changing especially reverse gear. I have been facing very embarassing situations as the gear gets stuck and with great difficulty after lot of efforts it sets.

Number of times I have visited Prestige Hyundai, Jabalpur but their mechanics are so inefficient that they have not been able to rectify the fault. During free servicing also, I have lodged this complaint repeatedly, but of no use. Once during free service they had dashed my vehicle against a sharp object and aprox. 7000/- was paid thru my insurance policy. During this incident the owner & the mechanics behaved in a very unprofessional manner.

I have heard from many hyundai customers that they also face the problem of gear changing in i-10 models. It is very clear that i-10 models are total failure car.

The service provided by the dealer is much below standard because their is no other competitor in Jabalpur. There is lot of sale of Maruti cars in Jabalpur as there are 2 dealers and their sales & services are of the highest standard.

Sunish Pillai

I Have booked my i20 on 19th July in susee Hyundai madurai. they told that the car will be delivered in 30 days of the booking.i have paid the initial amount of 50,000Rs.
till now i am unable to get the delivery date. they are saying that the company is not giving the car. if the car comes i am able to give car on 10th September. but it is also unsure. if you want you can cancel the booking. We will pay the full amount of 50,000Rs they said. what can i do i dont know. better option i can choose the other car.the companys customer care response is also poor. they are just hearing. thats all, they wont take any necessary steps. if it gone for a week without any response i will lodge a complaint in the consumer court...

Myself Mr.Bharatkumar R.Thakar from Bharuch(Gujarat). I purchased hyundai i10 magna on[protected], Registration No: GJ16AJ4078. Todays total kilometer run:30,116 only (No LPG/CNG)

I Regular serviced my car at hyundai authorised workshop. I was very happy with my car's performance.

But today i shocked and i decide that i will never drive my car and also i will not advice to buy Hyundai i10 Magna to my friends and also put the problem on various blog websites, and also i plan to do legal on hyundai.

Today i was drive my car on highway, I was overtake of one truck at the speed of 80kmph, at that time my EPS(POWERSTEERING), and brakes was failed for few minutes, it was very dangerous scene. My steering was jamed and goes at left side. i thought that tyre punctured but no. Brakes also not work i handle tight to right side but car goes at left side. And then automatically car goes right side and accident with road devider.

I Shocked to see this dangerous problem.
I think i10magna is not a safe car because it can happened at any time with anyone, and one can lost his life.