I am extremely upset seeing the attitude of attending the ladies customer at Orion workshop at sec -14, Gurgaon. I send my accent car (HRO2 N 9006) mainly for the body workshop job and some other minor jobs. I told them to provide the pick & drop facility so mentioned all the things to be done in a list. Even then the things were not taken care of and I had repeated the same list over phone seven times. When I repeated the list I always got the reply “Yes, Main service karva deta huin.” Obviously I thought that service related to the problems mentioned.
They took 10 days to fix up my car that too reminding them continuously. No one from the workshop gave me the status about the car. Finally after 10 days when I enquired again while going on the way back to my home in the evening, I got the reply that you can take your car back, it has been done.
When I went there, the first shock was the bill of Rs. 21,000/- (Rs. 10,000/- to be claimed through insurance and rest to be paid by me). My car had been routine serviced without my consent. When I asked why so? They replied that the service was due. As per the details from the computer my car was serviced from the same workshop and after that only 7000 km was over while as per recommended rules the service is due only after 10000 km.
Second shock at the time of payment I got when they told me that we don’t have a tie up with your insurance company so you have to pay entire amount. As I got the information to pick up the car only while I was on my way back so was not having such a big cash or relevant debit card. I requested them to take the payment through cheque which they refused bluntly and replied that we accept only through cards. When I told them that I don’t have sufficient balance in my card, they prompt me that in credit you can pay in advance. What if any person is not having a credit card? That means a customer must go for a credit card before going to Orin workshop, which I did a mistake. I kept on waiting there late in the evening but nothing sort out so finally I had to go back without the car.
After two days having sufficient balance in my salary account I went to take the car. That day another project began. The one & only one swapping m/c in Orion was not accepting the card. Then they said that we have another one in our showroom (pretty away from the workshop) so you can swipe from there. With one of their staff I went to showroom to pay the amount, there also the machine was showing insufficient balance in my account which was not true at all, as before moving I checked my account online. Pissed off seeing all this I felt totally humiliating and offered another card of Rajasthan Bank. For that card also the transaction was not shown successful. Then the staff told me to pay through ATM from some other place. I went to the ATM along with him, but somehow that ATM was also not working. I had lost my temper by then and stated my whole problem to Mr. Tejander Singh, the owner of the workshop and requested to take the payment through cheque, but he also insisted only to pay though another ATM in the area due to Company policy. Then I burst out not to roam here & there with his staff in search of an ATM as it was too late in the evening by then and also not aware about that area. I said that I’ll pay now only from an ATM nearby my home. I paid all raised amount in totality through the same debit card which their machines were not accepting.
Next day I enquired from the Rajasthan Bank and got the information that Rs. 15,000/- has also been paid to party though my card, while it was not showing the successful transaction. On telling the incident to bank, they suggested me to fill up the claim form after confirming from the party, if the amount has not been credited to them. So after confirming from Mr. R. K. Singh, Manager, Orion that it has not been credited to them, I filled up the claim form, whose status would be clear only after 12 days.
The misbehave does not end here, very next day in the morning I found the Ganesha ji and one music CD of my Guruji missing form the car. I reported the matter to Mr. R. K. Singh the very same day, but even after 8 days and continuously reminding him I dint get any response.
Would not a high brand name of Hyundai be spoiled in the market because of these mischievous people? I was planning to buy either a santro or getz, but due to all this bad happening I am giving it another thought and not able to convince my mind. That is sure that in future I’ll not send my accent to Orion Hyundai. All this harassment I had to bear all alone as my husband is working in Surat, while I am in Gurgaon. Kindly look into the matter and solve my problem.
Regards,
Pariza Kamboj,
The date of purchase was Dec. 2007. So it seems there was some problem in some particular lot, and the cars owners were never told about it.