Hyundai Motor India Complaints & Reviews

I purchased a Hyundai i10 ERA in November 2008 and was pretty happy with its performance until it crossed a mileage of 4000 km. Now, every time I start my car I have to wait for a minute or two before actually start driving. Not waiting leads to missing, and results in a jerky driving experience. I raised this complaint with the company dealers (Company dealers: Safdarjung, Gurgaon; Ultimate, Chandigarh) and they told me that the problem is not exclusive to me and is faced by other i10 owners also. Recently, they informed me that the company has concluded that these problems are being caused due to usage of adulterated fuel. However, the statement seems like a face saving exercise by the company. I have two cars and i refuel my cars from the same petrol station. The other car (Ford Fiesta - Petrol) is working perfectly fine. Hence, instead of blaming the adulterated fuel, the company should invest its resources to correct this manufacturing defect. Persons who are facing the same problem and are sick of jerking around in i10 can reply in the comments section. Hyundai should get to know that Indian consumers are not naive and they should get their R&D complete before launching a product into market.

I have a Hyundai Accent, a 2003 model, bearing registration number DL - 5CP - 0053, which developed a snag in the month of July 2007. The car was giving immense trouble while driving on Petrol and fortunately I was able to manage my drive on the CNG installation.

Before I start with the actual complaint I also would like to share a small background. I was also the owner of a Daewoo Cielo car make which developed myriad problems from time to time and I had trouble arranging for the genuine spare parts that were increasing hard to find because of the company’s shut down.

It was a most excellent car for it’s price and I was always sure that I would have maintained it if the company was operational. The constraint I felt in keeping that car was only that if the company was operating and all spares available, I would have been all willing to spend even upto a lac of rupees to make it good.

Hence the need generated for a car that I thought has sold numbers and is there to stay. A make backed by a car company that could be trusted with mechanical expertise, so that in the event of any technical nag, the company with it’s original equipment could easily be trusted to restore the car to it’s optimal performance.

Thus came the choice of the Accent make from the Hyundai stable and even the thought of looking at their company owned service outlet at the Mohan Co-operative Industrial Area at any sign of trouble.

I registered my car for fault finding on the 6th of July and was told that there is trouble with the Fuel Pump Assembly of the car. The only solution given was the replacement of the Fuel Pump Assembly for an approximate price of Rs.7,000/-.

A local mechanic that I visited, on the other hand was very sure that the problem was with the Oxygen Sensor within the Fuel Assembly. He was even sure to the extent that he had experienced a similar trouble with another Hyundai make.

He even went out to the extent of suggesting to speak to the official mechanics at the Hyundai Motors set-up and gave inputs upon saying that if the computerised settings were looked into the problem will be sorted.

Not withstanding the advice, the mechanics at Hyundai eventually changed the Fuel Pump Assembly and hence raised a bill amounting to about Rs.7,000/-. The interesting part is that the problem was temporarily resolved only while the car was being tested but otherwise still persistent.

Having a regular job in the corporate world and being unable to take too many leaves on account of a car trouble, I was groping for possible solutions and ways to save time to be able to get the car repaired without having to look out for another off from office.

Upon my phone call to the Hyundai personnel handling the case, the feedback upon the persistent problem did not evoke any responses other than having to say that I get the car back to them for another check-up. As such the senior mechanics at Hyundai’s very own service station at Mohan Co-operative were speechless about it.

The experience was frustrating and I wondered how a piece of machine built so finely from a scratch by the very hands of the people of a company, was now, so to say, irreparable in the hands of the people of the same company.

On a Sunday, at the car market at Kotla Mubarakpur, I found myself looking at having at least my CNG installation up to the mark since my mobility literally depended upon it. And to my utter surprise, while I related my experience to the mechanic there, he assured me look into helping to his utmost best.

I was expecting he would need time and hence drifted to a nearby market, only to receive a call from the same mechanic in about 15 minutes, informing that the car was done and there should not be any further trouble with it.

The car is functioning without any trouble since then and he gave me the solution that people at even Hyundai were unable to resolve.

I am unwilling to share that solution here in this mail and it is not that I am all bleeding with the incurrence of that unwanted billing of the Rs.7,000/- amount. But what the experience at Hyundai has done is to question my faith in the ability of the, so called, trained mechanics of this very BIG giant of an organization that call themselves HYNDAI.

It is now not surprising to see that their official website does not have any real time complaint box to cater to their clients. It speaks volumes for a car maker to becoming snobbish in their own way to deliver cars without promises. To nurture pride without acceding to pot holes where they can fail.

I had totally given up upon having anything to with the car company as such and planned to just depend on my local mechanics for running of my car. The thought however, still trouble me when I think of the pinch of my hard earned money having spent effortlessly. Lacking the effort of the company officials at Hyundai.

And what I look forward to with this mail is that if there are people at Hyndai, willing to LISTEN to their customers, then I shall very much be in want of a refund of the brunt of Rs.7,000/- that I have had to face on account of their negligence. And in return I can share that small solution which a local mechanic administers leasing life to the car that is otherwise HYUNDAI.

I am writing to you with deep regret that I made a mistake of buying a Hyundai i10 from Sunrise Motors, Patparganj, New Delhi. I happened to take that decision since I had been driving a Santro since March 2004 and had been fully satisfied with the performance of the car.

The i10 car had been giving problems of hard clutch right from the first day. During the 1st service at Sunrise Hyundai, despite repeatedly pointing this out, the problem was never attended and I was told that the car is too new and things will smoothen out soon. The car clutch gets hardened as it is driven for a longer time in Delhi. My daily commute involves about 40 kms a day with over 50% of the distance being heavy city traffic. As things get warmed up, the car clutch gets so tightened that pressing it and holding it becomes a “Project” for me.

However, despite driving it for next six months, the problem did not get solved and the car became due for next service. This time I took the car to Hyundai Motor Plaza since that it is the company’s only own outlet. The problem was pointed out to the service engineer. However, even after recognizing the problem was not rectified and I was told that a “Technical Team” would come from Hyundai and I would be called then to show the problem in the car.

Somebody known to me in HMP promptly informed me when such a team came in on 16th July 2009 and I took my car there. The car was duly checked and I was told that a test drive would be taken to assess the condition of the clutch. After due test drive the technical team found the Manufacturing Fault with the clutch and I was told that it has been replaced. The work order no for the same is B[protected] dated 17th July 2009.

The car ran okay for first few days and then started giving the same problem again. On calling up HMP, I was told to wait for few days as things may smoothen out. To the contrary I realized that in last 4 months, things actually deteriorated and the condition of the clutch has gone from bad to worse. I have taken the car to HMP today after due booking again and have been issued a job card no. R[protected] dated 21st Nov 2009. To my horror, I realized that the service engineer there is not ready to help me out. Rather, the stand being taken is that there is no problem with the clutch. On repeated insistence, the car was retained by HMP and I was told that they will decide the future action once they test drive it. Despite repeated reminders, I was told about the status of the car despite the fact that I would need to arrange for a transport to commute back home in case the car is not returned to me.

I am astonished at the deterioration in the service levels and the attitude of Hyundai towards its customers, particularly the loyal ones who bought another car after having a good experience with the first one. The company and its representatives should be sensitive enough to realize that I would not be wasting the company and my time for something immaterial.

I need urgent help in the matter as driving the car with such a faulty clutch has become a nightmare for me. The kind of harassment I am facing with the car has led to complete evaporation on experience of a new car.

I will again request Hyundai to kindly help me in this matter, so as not to loose a loyal customer as well as somebody who had been recommending Hyundai products to people around but will be constrained to actually advise people to avoid such products now as the service levels have fallen sharply. Moreover, I will be forced to approach relevant authorities for redressal of my problem if the company continues to be so “UNRESPONSIVE”

Expecting a speedy resolution of the matter.

This is to seek your help in getting my corporate discount from your dealer at Panipat. Following are my details as regard to the purchase of car-

Model Hyundai i-10 Sportz
Delivery Date 5/6/2009
Dealer Name Sawan K. Motors (Pvt) Ltd.
Dealer Address. Sec 18, G.T. Road, Panipat
Date of Invoice 5/6/2009
Body Colour Electric Red
Unit Price (On Road) Rs 4,27,157
Cubic Capacity 1197 cc
Engine No. GMLARG145739
Chasis No. MALAN51CR97337429


On purchase of the Car I was offered a Corporate discount of Rs 4,000/- by your dealer and was assured that same would come in the month of Oct' 09; its almost that November is about to end; and I still have not received any discount. Moreover, the dealer is only communicating that the discount is postponed for next month.

Kindly, verify whether I would receive the discount from that particular dealer or not.

Following, are my detials of employment and the proof submitted to your dealer-
Company Name: ICICI HFC Ltd.
Job Position : Branch Sales Manager

i own hyundai's i10 magna model 2008 i had and still have problem with left side front power window even after giving it for repair at narayana workshop delhi looked by suraj their response is we can not make it better then this . i have battery problem these people say you need to keep the car here we shall send the battery to company and when their feed backcomes we shall answer u till that time u shall b without car is it possible to b without car only reason is battery .even they can just send the battery and give the back up battery .shock was when i asked how many days they say five working days

i had to ragister my complain on your toll free no on last month my complain no is [protected] but you havnt take any action on it

i gave my hyundai i10 vehicle KL 18-D 8590 for first paid service to service center KTC HYUNDAI,kannur,kerala on 30/10/09 at 7pm.It had a complaint of RGO.today is 07/11/09 till now i didnt get my vehicle back..It is not a complaint but am convincing you my regret, i am a doctor i have tight shcedule daily.. One week it is a very big lose for me without vehicle.

The Popular Hyundai Services at Kodimatha, Kottayam had robbed me of my faith in the authorised service centre of hyundai, by returning my wehicle with interiors broken and plastic components broken and metalic parts rusted. They took more than 45 days to change a rail assemby and a wiring kit and two struts. When returned, the A/c when activated gives me hot air instead of cooling and i cannot take the car out with confidence. They have raped my car brutally and shamelessly returned to me with a conclusive expression that i should not bother them furher. I have spend nearly Rs1,40,000/- in accident repaira year ago, and every now and then i take thsome problem or the other pops up. The wind shield they fixed had a leakage and i could not take my car out during rain. I took my car 4 times to the service centre and each time they keep it there for 10 days and tell me its done. I later on found that they have done nothing. In the process they stole my new 6 months old battery and replaced with an old one which i replaced with a new one recently with my own expence when the original one is still under warranty period. THESE SEVICE CENTRE PEOPLE ARE JUST TOO IRRESPONSIBLE, AND CUSTOMERS ARE AT THEIR MERCY. I AM CHEATED AND DISGUSTED. I wish if i could have a chance to show the condition of my ar to one of the authorised service engineers of Hyundai Motors.

Two to Three weeks back I purchased a used Car (Fiat Palio) from an Advaith Hyundai employee (Vinay, Ph: [protected]).
But, while taking that car to home, after driving hardly 15Kms the car was broke down. I called Fiat Palio service center, they found that the Engine Head and many others are temporarily modified and they need to be replaced and they quoted Rs 24000/-.
I informed that to the manager of Advaith Hyundai Manager, even he said that it is not his responsibility after delivering the car. Then I realized that I am that poor victim, because of my stupid friend's suggestion that 'Hyundai is the reliable place'.

Now I was end up in getting that car repaired with a huge amount.

"Still, I didn't get the RC Book, insurance forms etc., that guy is not lifting my phone at all"

I didn't expect the justice from here as well, because the Advaith Hyundai manager itself said that it is my fate.

But one thing I am doing is that, "alerting my fellow wiproites and friends, not to trap with Hyundai", with adds, mails and internal classifieds.

Just thought of sharing this, with a hope that at least one genuine higher official can take some action and save the trust on Hyundai.

To whomesoever it may concern,

About one month a go i purchased a hyundai i20 from A1 hyundai located on kurla-andheri road in the name of mohammed shahid khan reg no mh 04 ed 112 and i didnt recieved the remote folding key which i was supposed to recieve with that model. Now the dealer is harassing me and not co-operating with me in providing the keys. He calls me every alternate day to his workshop and makes me sit for 2 to 3 hours and later says that your job is not done and u need to come later.

I booked an i20 magna car from Sharayu Motors, Turbhe, Navi Mumbai on 19th sept 09. They took the downpayment of 1,40,000/- promising the delivery within 25 days but till date havent received any feedback. the sales executive named Sohail just gives further dates stating company issues for the delay. Worst part is that i have already received a message from finance company asking for monthly instalment, without the delivery being made.
I am a media person and going to take up this matter and teach these people a lesson.

I was excited when seeing the brochure that promised a trip meter in the VTVT model. At least now I would be able to monitor the fuel consumption when driving. On delivery I found that though there was a trip meter, the 'consumption' function was not included. Complained by email and told to contact the local service station in Visakhapatnam but they could not help. Once again complained by email and told by the company,
"As regards to your concern, we would like to inform you that some of the equipment operating descriptions referred to may not apply to the particular vehicle with which this manual is supplied.
Further we would like to clarify to you that this average fuel consumption feature is not applicable to the complete range of domestic market and the same was discontinued from further new owner’s manual editions."
Then why do they take payment for something that they do not deliver? The only thing that I have received is the above jargon taught at every neighbourhood MBA school.
Be warned...

dear sir
i have purchased hyundai i10 magna, my car some problam in ecm systeam ,its diagnosed by concept motor in ahmedabad, allthough says never problam in ecm systeam ,my car warenty in period, but some mechanical work has been done out side, so they are teling me ur warenty is not eligibale,but i have not any electriocal systeam work at out side, at till date, only body work done that time,so plz do need full ,
my car
GUJ 3 -CE - 779 I HAVE GIVEN MY CAR AT CONCEPT MOTORS AHMEDABAD SHAREKHJ HIGY WAY FOR THIS REPARING PERPOUSE, DATE 10/10/2009 DURING WARENTY PERIOD,
AM I NOT ELIGBALE FOR WARENTY ???????????
KINDLY CONVEY MY COMPLAINT TO PROPER PERSON & DO NEED FULL ,

HI,
My name is Dheeraj Yadav.I've bought new Hyundai SANTRO car in Feb, 2009.After my second servcie, I’ve facing jerks problem in my car. Some I'm driving on highway on 80-90 speed, acceleration just gone. It is very dangerous for my life. Anytime I can meet with accident. I checked 4 times due to this reason in Capital Hyundia,Noida.Even I have complain two time in Hyundai India and my complains no is[protected],[protected]. But still there is no response.

Please help me out for this problem. Company should have correct this problem or change it because it is on warranty.

Compliant against i-10 ERA
Dear Sir/Mam,
I have bought a new i-10 ERA with company fitted CNG kit as on 03.08.09 from Srishti Hyundai-Rohtak(Haryana) Chasis no is 372272,Engine No807862.Earlier i was using Maruti Wagnor for a period of 4year.i bought it after getting rewiew from many user of i-10.After buying i was facing many problem with this car from the 1st day i.e.
1.Every morning i am facing starting problem.in start every ignition its getting jerk and then stopped, it will continue 5-7 ignition then it will start.Some thing missing problem is there.This problem is with Petrol not in CNG.
2.when car is moving some times its taking jerks or missing.
3.Hissing sound is comming in front shoker bushing.
4.in jerky road bad sounds come in my car as comes in very old and bad conditioned vehicles have.
5.i paid a huge amount for authorised CNG kit,but its milege is very less compare to other CNG operated Car.
6.Rear sheet lock is not ok in my car.
7.My car clutch is very tight.
8.i got my car checked from your authorised dealer many times i.e.3 times from Orion Automobile Pvt.Ltd-Gurgaon dated 05.10.09 having invoice no-B[protected].and 2 times i have already checked from Superon Hyundai-Gurgaon near Hero Honda Chowk.But there was not satishfactorily response from there side.
I got fed Up.

I think i got a defected piece.
Please do needful at the earliest otherwise i will take legal action because i have paid a huge amount on this..
Regards
Sanjay Kumar Yadav
([protected])

Dear Sir/Mam,
I lokesh agrawal from orissa(rourkela from khosala automobile pvt ltd) bought a new hyundai verna crdi top model on 15th oct 09.for which i made a advance payment before 20 dys and asked them to deliver the vechile on 15th oct 09.This day is supposed to be an auspicious day for all hindu community called "dhanteras".when i reached the showroom to take my delivery i found scratchs on the back bumper of the car they said we will do a little touch up to hide it.so unwilling because of day i wanted it anyhow i said its ok.but it took them 5hrs to do that and they delivered me the car in evening time around 8:00pm i was very annoyed and was unable to check it properly.but i said it ok and left.then the very next day i found the music system is not working which is inbuilt in it.so i immidiately called the showroom so they said it will done and checked.i agreed then the very next day i went to the showroom with few fault that interior of the car was badly dirty,bottom fibre was poping out,music system not working and remote control not given all company defaults in the new car,then the manager of the showroom skip my four days that she was busy and wanted to drag my new car to workshop which wil happen after 3 days.when i met her after 4 days her boss told me is using a hyundai verna we will take out the music system out of that and put it in your car i was like i have bought a new car or what?and for the rest they told me take it to the work shop i was astonished????? what are they upto and why are they behaving like this??i have bought a new car and instead of replacing the car or the music system they are planning to take the new car to the work shop,i was unable to digest the fact for a new car why workshop?so i made an appeal to the owner of the showroom he straight away said i will remove a music system from a new car and put it in your car i was sooo unsatisfied but i was like ok lets do it,but when i reached the workshop they refused it by saying they want orders from company then i was like why am being cheated in a new car please replace the car or music system or else refund my money he said it is absolutely immpossible and we will rectify the system after ten days,i said i will leave the car in your showroom get me a new one why should i compromise when am buying a new car with full down payment?he was like do whatever you want to do and when i said i ll go to the consumer court,he laughed and said we are to big to handle it and nothing will happen with consumer courts and all it is bull ???I had no words when he said like this to me?i logged a complain to delhi headoffice but even they are delaying i just dont know justice in india still prevails or vansihed away??

i bought my new hyundai i-10 in the year 2008 from; kosmo hyundai, batala road amritsar ( punjab ) and i'm also a resident of amritsar. Before buying my new i-10 i had been using hyundai santro LP. The agency promised me an exchange bonus worth rs. 10,000 for having hyundai santro. But i have not received any exchange bonus till now and when i talked to the concern officials at kosmo hyundai they gave me a curt reply saying that the company is responsible for this bonus. i request you please look into this matter and restore my exchange bonus.
Thanks.

Dear sir / madam

I m Rajesh Naik from India

I have purchased Hyundai GETZ on[protected] from Hyundai dealer and doing timely service with hyundai authorised service centre Shree Nath Hyundai Mumbai

Vehicle is under warranty period

Some time before vehicle is having pick-up n average problem, I have admitted to Shreenath Hyundai on[protected] n till date problem is not rectified.

I m doing daily follow up with Hyundai india customer care and they neither responding properly nor taking any responsibility and standard answer is your complaint has been escalated to higher level, regret to inform you that, I have not recd any call from Higher / Senior person from Hyundai

I am requesting you to help me or let us know further course of actions

Tks

Rajesh Naik from india
Vehicle reg no MH-04-DJ-4453

Contact no 0091-[protected]

Dear Sir/ Madam,
I own two Hyundai Getz vehicles.The one with the problem is the Getz prime. The car has only run 17000km over a period of two years and is as good as new. It has been serviced at regular intervals at Kun hyundai , Anna Salai, Chennai. Last week it went for a regular check up and came out with a big dent on the left side which was repaired by the service station. Now a week later the car refused to start. The car was push started and taken back to the Hyundai service station. The answer was that the battery has packed up. The battery was supplied with the car on delivery and it is a substandard product as the car has done only 17000km. It is some korean battery. I asked the service manager to give me in writing that the battery life of the vehicle is only 17000km which he promptly refused. Now moving onto step two - i asked them to replace my battery and that i would foot the bill of Rs.5700. They agreed and kept me waiting for 4hrs to replace the battery and at the end of it they placed a battery in the car of the wrong size and asked if it was ok to tie it in place with wires and cables. I did not agree to this and they sent me back home promising to send a person over with a new fitting battery on monday. I recd no call or response from their service personnel Mr.vishwanath. I sent my car over again this morning after push starting the car. Now they claim that they are talkin to Amaron for the specific battery and will get back in two days. I am stuck without a car for almost a week thanks to Hyundai. I would expect at least a service battery for this period and this experience with Hyundai and their lack of professionalism has put doubts into my head if i will ever go for another Hyundai car ever again. If this is how Hyundai treats its loyal customers - kudos to their Customer Support Managers and personnel on their forward journey.


Regards

Vivek

[protected]

I bought my i10 SPORTZ 1.2 GLS on 31 Jan, 2009 from Shreenath Hyundai dealer located in Andheri west Mumbai. On 28th September 2009 was on the way to Thane to attend family function, I stopped my car to buy some stuff from local shop and when I went to my car to restart it again , to my utter dismay it did not start. Being a Hyundai car which I had trusted its brand and just a 8 months old car I didn’t even thought I would face such problem. For 40 mins I was trying to start my car with no success. Finally I tried to contact local mechanic who assisted me with Modi service station helpline no. when I contacted Modi service station, they sent their mechanics to check out fault in car. After initial check they detected problem in ECM ie one of the component of engine which is also known as heart of engine. He asked to park my car in their showroom in Thane which I was reluctant to keep as I stay in Andheri and preferred to TOW my car to Shreenath Hyundai service station in Jogeshwari West. It cost me Rs. 2000 for towing charges for no fault of mine. Next day I meet Deepak Patel ([protected]) executive who was attending my car gave me all sort of reason like dust in fuel pipe which carries petrol form tank to engine, once they also mention manufacturing fault in ECM, then they changed to spark plug and finally settled to loose wire as fault. During this 6 days every time I called up to inquire about the exact fault this guys was unable to provide with exact reason. I was even called on Saturday 3 Oct, 2009 to collect car and confirm on phone that car was ready and to take delivery and when I was about to leave I again received call that again car was not starting and finally was called to take delivery on Tuesday 6th Oct 2009. I spoke to Mr Gerard Martin who is Dy. Works Manager at Shreenath Hyundai service station, who assured that they have worked upon the car and I wont be facing this issue again. When I asked for reimbursement for tow charges I had borne he refused to do so and said this doesn’t not come under warranty and when we asked to give us in writing what was the exact fault, he refuse to do so and said we don’t maintain such record of car. Within 5 days of getting my car back from service station I faced same issue. I had to go off for some urgent meeting and my car broke down just few meters away from house. I called up this so called manager of your service station, he said he will sent help in 15 mins but help came after an hr and I had to cancel my urgent meeting. They checked my car and took back to service station. Next day I went to log a complaint to Shreenath showroom from where I bought my car. I spoke to Pinky who is manager over there. Where she contacted service station and confirm that there was issue with ECM which earlier they had detected but didn’t work on it and confirm that it was manufacturing fault. And they have got approval from Hyundai to replace it.
When we asked for reimbursement she promised that we will get reimburse as per warranty. This shows utter inconsistencies in communication between two departments where one assures we will get where other simply denies it. I would be getting delivery on 27 October. Ie after 15-18 days and not to forget my car won’t available on festival of Diwali.
We agree that fault may appear in the machines but not of such magnitude which directly interfere with car efficiency. You'll appreciate that every car customer has emotional attachment with the asset brought with hard earned money. . It is evident from the car that there are serious lapses on quality control resulting in major technical/manufacturing defects. This was not at all expected from a company of such a high repute but the fact remains that I've suffered a lot on this account. I've lost my confidence completely in this make & apprehend to take out car out of station with fear to face same again.