Hyundai Motor India Complaints & Reviews

Dear Sir/Madam,

Myself Harit Dudhwala working as Territory Manager in SBI Life Insurance, Surat

We have purchaed 2 Getz cars.

One in Sep 2007 and
the other in Oct 2007.

i am the owner of the car GJ 5 CJ 3201. name ; Harit Dudhwala. Car purchase date 14/10/2007

We have got Gas fitting form Navjivan only. Since the purchase date my car is having a pick up problem in gas. While the other car which is on the name of Amin Shaikh is having decent perfromance in Gas.

Since last 5 services (one of them is paid service) i am complaining of car performance in GAS. Before One week- after 20 months of purchae i have come to know that one of the important part of GAS fitting which is called TAP is not attached in my car, while the same is attached in the other car.

i am shocked and amazed by the fact. How can it be possible when 2 cars purched on almost same time period...? ? ?

The other querry i am having. We have paid almost 45000 rs for gas fitting. still the important parts such as power booster and LCF is not given in GAS fitting

i suppose it is a pure case of mis selling or the part of the car is stolen from beginning itself.

My car is lying at navjeevan since last one wek. i have mailed to navjeevan and also at custmoer care at Hyundai. But no one is bothered to call back...

Regards,
Harit Dudhwala
Territory Manager
Surat
Mob No[protected]

Dear Concern,

I just want to say that i have purchased a car from Orion Hyundai, Gurgaon ( Car Dealer )and they are asking for Logistic Charges but as per company they take transportation charges from Factory to Dealer, but dealer is also charging the amount from customer, and my question is for why we pay transportaion charges to dealer if it is there then include in the Ex-showroom prices.

Thanks

L.K. Triphati

there is no chasis number punched on main chasis instead there is metal on which chasis number as been typed. my car had some major work done in jan 2002 by trident hyundai service station which is in yeshwanthpur, bangalore, karnataka so they forgot to punch it on main chasis. during my last service may b in jan or feb 2009 i asked them to punch it but they asked me the bill to confirm whether i had done repairs from the same service station during tht time. I have lost the bill so asked them to check their data base n they said that they reloaded their computers n even they lost all data base. I am facing problem from insurance ppl so kindly do the needful

Please check verify for me following message whether true or not then I appreciate it.
RGds
kh
...Received This is message...
Dear Email Owner2009년 7월 12일 (일요일) 오전 3:15
보낸 사람: "Hyundai Automobile" <[protected]@hyundai.co.uk>보낸 사람을 주소록에 추가받는 사람: 알려지지 않은 수신인
--
Reference Number: DF-100511
Batch Number: 074/05/ZY369
You have just won £500, 000.00 G.B.P. in the ongoing HYUNDAI AUTOMOBILE
2009 awareness program lottery. You are to contact Mr. RICE COOKE
Telephone: +[protected] with your (1) Name (2) Address (3) Telephone
number (4) Sex (5) Nationality.(6)Occupation (7) Age

I herby lodge a strict complain against Chandra Hyundai, Udaipur for treating their customers in a totally unprofessional manner. Their Sales Manager, Mr. Akhilesh had come to my office on 25th June and after prolong negotiations, we finalized 2 numbers, Hundai I20 cars, magna version, silver colour. We even paid them booking amount of INR51, 000*2=102, 000/- for both the cars instantly. Mr Akhilesh promised us the delivery of the car before...

now the matter as it is. We have a Hyundai Santro Xing for almost last 2.5 years and it is hardly used. It has not even been driven for 8000 kms. so far. As such I am very happy wit
h the vehicle's performance but the service has been WORST EVER and has seriously let me down. the problems with the vehicle started when we 1st gave it for service (even though it was in perfect condition) just because we have already taken an AMC for it with Sharma Hyundai Ahmedabad. So the vehicle was picked up and dropped at home and the service was done at naroda service station of Sharma Hyundai.

Thye driver dropped the vehicle at our home on 3rd June. The very 1st time after that when I ventured out with the vehicle (not entirely sure of the date) was after a week or so and that particular day it halted in the middle of the road due to overheating. it was 8.30 p.m when this happened and so I did not call the service station at that very instant, but the only mistake I did was not to call them the very next day to report the problem being developed after the vehicle was returned from service. The next time we went in the vehicle for a distance of around 30 kms from our residence the same thing happened again & this time since i was close to the Ashram road service station (and absolutely angry on the Sharma Hyundai employees for MISHANDLING MY VEHICLE) I decided to somehow MANAGE to reach the ashram road office. I had 2 wait for almost half an hour when I had 2 be at a meeting and also had to spend 1500 Rs. (1420 to be exact) for a problem ghat never happened in last 2 years and which I KNOW WAS MAN MADE just to earn money.

I also had to bear the inconvenience of traveling in taxis just because some JERKS created a PROBLEM in an otherwise perfect vehicle. So I got the vehicle back at home after 2 days and paid 1420 Rs. for some part which I am sure was not changed at all.

THE ASSEMBLY OF THE PART WHICH handles the coolant called some SENSOR was changed according TO THE ROBBERS (Also known as SHARMA HYUNDAI) and i paid 1420 Rs. and i was not even SHOWN WHAT DAMN THING WAS CHANGED when the rule is to HAND OVER THE CUSTOMER THE Changed spare parts.

Mistake no.1- NOT EVEN SHOWING ME WHAT WAs CHANGED when they were supposed to hand over the spare to me.
Mistake no.2- Mishandling the vehicle again and playing with the high beam of headlights. So when I got the vehicle home after paying the 1420 Rs. for some damn sensor and coolant (which was NOT CHANGED AT ALL) they made sure they DEVELOPED some snag with the headlights. So I may come back to them and they can ROB ME OF MY HARD EARNED MONEY. But this time I directly compalined about the matter to the company and also complained 2 Swapna.

Even after that those [censored]S wanted me to drive down to the service station (Atleast 25 kms 1 way making it a roundtrip of 50 kms) and waste my money time and fuel to which i declined and they sent a mechanic to home to fix the lights which this guy did in 5 mins (YES 5 damn MINUTES) which clearly proves he ALREADY KNEW WHAT THE PPL at service station had done with the lights and he had 2 just fix the problem which was created at the service station.

Now the same thing would have costed me a cool[protected] bucks because they would have told me that something is wrong in there which needs 2 be replaced and they would have fixed the thing in 5 minutes as soon as I m gone and again did not even bothered to show me what was changed and charged me for it like they did with the sensor. THAT IS SHAMEFUL & ABSOLUTELY PATHETIC THAT such modus operandi is happening at a dealer of a reputed car company.

Mistake no.3- I called up Sharma Hyundai ppl to talk to the service manager because even after knowing that I m dealing with Robbers I had no choice as I had paid the AMC money in advance for a year and the term of AMC had not yet ended so i would still send the vehicle for service and I wanted 2 make sure such malpractices are not repeatd in future "Mr. DILIP PATEL" the service manager (THIS does not even deserve to be a security guard TRUST ME ON THIS) talked 2 me for almost 10 mins (Mind YOU I CALLED HIM so it was my money & time being wasted again) and this guy was NOT AT ALL APOLOGETIC nor was he talking 2 me in a proper tone. he showed me as if he is 1 busy person and I disturbed him in a million dollar meeting. he kept interrupting me while i talked 2 him (absolute lack of basic manners) which just shows that he was least concerned in what I was saying because he did not want to even listen to me. Also he knew that they made a mistake by not handing over me THE SO CALLED REPLACED PART & instead of apologizing 2 me he accused me of being a liar saying that "What i[censored] have hidden it somewhere and now accusing us". DAMN THIS and ON TOP OF THAT HE EVEN HAD THE GUTS TO HANG UP ON ME.

Now these kind of are made manager of service. I must say PURE HIRE SUCH PPL and Manage Sharma Hyundai. THE OWNERS MUST BE ASHAMED OF THEMSELVES IF SUCH [censored]S ARE MADE MANAGERS because customer service is a specialized job and a person who does not have EVEN BASIC MANNERS CANNOT IN ANY CIRCUMSTANCES BE a manger. THSI GUY HAS TO BE KICKED OUT if you guys mean anything or any apology to me. I WANT MY MONEY TO BE REFUNDED AND THIS GUY TO BE KICKED OUT if you guys want that I do not report the matter to even the international head of Hyundai and to news channels and also to file a case in a sonsumer court.

I hope you guys Understand the value of customer service and report me back on this matter and TAKE STRIT actions against the guilty and keep me informed both BY MAIL AND THRU CALL on [protected].

Keep me updated on what is happening and refund THE MONEY THESE GUYS ROBBED OF ME ASAP.

Dear Sir,

I had booked a Hyundai Santro GLS in the month of Oct’2008 with A1 Hyundai, Andheri (East), Mumbai.
I approached the said dealer in the month of August’08 for booking / purchase of vehicle as i had planned to take the delivery on my birthday in the month of Sept. The sales person assured me that the vehicle will be delivered on time. However, due to lack of customer service at the dealers end, was not able to take the delivery. During the period, almost 3 to 4 different sales managers were in touch with me at different point of time, each one with new reasons for delay in delivery of vehicle. On calling the sales persons, i did not get a proper response from them. Another peculiar thing is no responsible guy talks to the customer here. They put forth all naive salesmen who have no idea of what they are doing and have no knowledge of the product they are selling. They also have no idea about how A1 Hyundai works. I was so annoyed and upset over this as I was not able to bring the vehicle on my birthday.
Further, during the course of completion of paper work, i had handed-over all the required documents to the sales man as requested. Also I had made the payment of Rs.20000.00 towards booking amount. Receipt for which is not yet given to me.
I took the delivery of the vehicle in the month of October’09 (Booking of vehicle done in Aug’08, but vehicle delivered in Oct’08, time gap of more than 2 mths). On the date of delivery, when i went to the dealer’s point, i found that the vehicle was standing outside the dealer’s point unwashed, with number plate not fixed. Frustrated, I took the delivery post waiting patiently for more than one hour.
Luckily the vehicle was working up-to the expectation. However, before the first service (i.e. after 2 months), i noticed the below mentioned faults:
• Problem in Gear shifting (from Ist to IInd)
• The cooling of AC was not that effective.
• Vehicle pulling from drivers back end.
Which were later rectified during the first and second service. My question is how cum the faulty vehicle get clearance to release from the co’s production team. This means that the company cheats the consumer.
One fine day i received the smart card in Nov’08. However, the insurance copy of the vehicle is still not yet received.
I have been following up with the dealer for getting the insurance policy of the vehicle for last 7-8 mths, speaking with almost 4-6 executive staff over call. No proper response is received, as the phone calls are transferred from one person to another. Am in touch with Ms. Mahhi, Ms. Sheila, and Mr. Jayesh. I had also visited the dealer point on 28th June’09, for taking the copy of insurance policy, but due to non-availability of the concerned person (Ms. Sheila), they had asked me to come later or they will courier the policy at my residence address. I had requested them to courier the policy at my residence address. However, assume till date the same is not been dispatched. Upon calling, they are not informing me that the policy is couriered to my address, but are not able to give me the dispatch no (pod no).
Post the delivery of vehicle, I had received almost around 7 to 8 calls from the A1 Hyundai customer care, Delhi for taking my feedback of the overall experience with the dealer and about the vehicle. At each time, I had informed the customer care executive of the pain I had experienced dealing with the dealer, however all in vain.
Further, two guys from an MBA institute on their project work also approached me for taking the feedback regarding the vehicle and dealer. My comments were also recorded by them. Also they had assured that they will try to resolve my problems, but till date no one reverted.

The present situation is, i am looking for getting the pending documents i.e.
• Receipt of payment of Rs.20000.00 made towards booking amount.
• Vehicle Insurance policy.
As usual I don't think the dealer A1 Hyundai will be proactive in getting this issue sorted out.
Am also recommending that if dealers fails to delivered the company’s product up-till customer and such un-productivity responses from the dealership end, such dealers should be asked to shut down.

Best Regards,

Sameer S Polekar

I had purchsed Santro car bearing registration no BR 1AH-5022 on11th Dec 2007 from authorized dealer Krrish Hyundai KankarBagh Patna.i faced problem of sudden loss in acceleration /pick up and cold start problem before carrying the third service (In March2009).
I then reported this to Ashiana automobiles patna(Near Benibabu Garden) on March 10th.They told me that Fuel injector is blocked by the carbon and for clening the fyel injector they need to open the head and will be a chargable service eventhough my third service war due and also the car was under waranty .They told that this will not come under waranty and for fixing the problem it will cost approx 11000Rs.
First and second both Service was carried out by Ashiana Hyundai and they are doing nothing simply washing the car and giving it back to the customer.They donot take any test drive to find out the problem in Car.Its the worst service centre i ever seen.
On that time also i used to get a Knocking sound from which was the sound of broken Rocker but it was not diagnosed by ashiana Hyundai and he has not accepted the vehicle for under waranty repair.
I then recently got a call hyundai custome care regarding the customer satisfaction feedback.After telling my problem they forwarded the case to Krrish hyundai Patna.
Krrsih Service centre executive called me and at that time my vehicle was failed to start .After removing the leg from acceleration paddle car was getting stopped.Krrish sent their driver for the vehicle Pickup the vehicle engine got ceased one km away from service centre.
The vehicle was to towed to service centre on20/06/2009.They gave the date of delivery for under waranty repair on 23/06/2009.
On 23rd they opened the head of the engine and found that two no of Rocker were broken and one valve incured bend.
Today i visited the service centre they are asking for another three days for replacement of the parts.
how a word CLASS COMPANY like hundai has given the license to run a service centre who is not addressing the customer complains and not accepting the problem for under waranty repair
My vehicle is 18 months old and due to its light usages it has covered 1200 Km till date.I am very much scared with the type of parts used in Hyundail which is getting damaged in such a less interval of time.
I have loosed the faith from hyundai engine and also i m not sure that whether after repair my problem will not reappear.
I need replacement from hyundai for entire engine, above fault indicates that defective engine was delivered to me in new car.
Please take this issue with hyundai, I have seen many similar complaing regarding the rocker of the Santro car.I hope its a manufacturing defect and company should take severe action for the same.
Please refer the following URLs
www.consumercomplaints.in/.../hundai-santro-xing-c151982.html
An earler response to this is awaited.

Ashutosh Kumar

> Date: Sat, 4 Jul 2009 14:21:17 -0500
> Subject: Reference Number: DF-100511
> From: [protected]@hyundai.co.uk
>
>
>
>
> Reference Number: DF-100511
> Batch Number: 074/05/ZY369
> You have just won £500, 000.00 G.B.P. in the ongoing HYUNDAI AUTOMOBILE
> 2009 awareness program lottery. You are to contact Mr. RICE COOKE
> ([protected]@9.cn) Telephone: +[protected] with your (1) Name (2)
> Address (3) Telephone number (4) Sex (5) Nationality.(6)Occupation (7) Age

To
The Manager Service
RUDRA HYUNDAI,
BAMUNARA, L&T More, NH-2
Opp EPIP plot, Durgapur-713212


Sub : PMS & Switch Assy Dimmer rectification, Car no WB-38R-6718
Ref : Service invoice noB[protected] & C[protected] dated 01-07-09
Dear Sir,
The undersigned visited your service facility at above address on 1-07-09 for PMS & Switch Assy Dimmer rectification (fully paid service).

I had a unpleasant experience during the service session, unlike the earlier experiences at your Asansol service facility.

1. I presented my car for servicing on 1-07-09 at 10 am after seeking appointment on the previous day. After job card was prepared, I was given estimated completion by 1-30 PM.

2. A new trainee technician was assigned to look after my cars needs, who could not deliver quality work, often seeking assistance of his other colleagues.

3. Dimmer switch assy was required to be changed. Although this job was successfully done, steering wheel reassembly took 3 trials to fix alongwith FR/LS suspension check.

4. The car was delivered at 4 pm after sacrificing one of the planned jobs i.e. injector cleaning.

5. As precious time was spent by me to avail the service on 1-07-09, I did cooperate to fullest to the extended time spill upto 4 pm but the job remains ill done.

6. While driving, I find that the steering wheel remains skewed due to misaligned fixing after assembly of Dimmer switch. Also when the steering is locked, the wheel remains skewed.


I request you to kindly look into the issue and arrange earliest rectification of the problem without which I am unable to drive with ease.

An early redressal is solicited please.

Thanking You,
Yours’ truly


Date :[protected] KVS Uma Mahesh )

AGM (Shipping)
SAIL/ASP, Durgapur -08
Mob : [protected]
Phone :[protected]

ear sir i am sapna pathak working in cipla ltd. As a Territory manager. I went to ci hundai showroom situated at bhopal.189, Jinsi jehangirabad bhopal 462008.On my birthday i wanted to buy hundai I10 era. I have also given booking amount 1000/- as per manangement asked at showroom. Mr. pramod sales person and Miss namita sales manager.The finance people misguided me and they were not able to do my finance from any bank hence i was aligible at cipla empolyee. when they got to know i am not saticefied and going to by maruti suzuki car they have been constaintly calling me by miss namita and they said we will give you car without finance and we will do further loan procesure.
But as i was not saticefied for the last two to three days i have been continually visiting at ci Hyundai showroom for my money back. But they were not co operating. Today miss namita did rude behave with me and the owner was not ready to meet me. they made me wait 2 hours and avoiding me. They mis behaved with me and not return my booking amount.The ownerr was so proud lady and asked for appointment. I just want to know when i wanted to buy hundai car on that time i did not need to take any appointment but on the money time they want appoint ment. Dear sir this is my humble request that i am totlly dissatisfied with hundai people and i want my money back immideatly. The Rec. no. 732 given 1000/- cash amount. Same finance have been done by marui suzuki people within two days and they gave me car in same day.

Never Go for Company fitted Hyundai Santro : Avoid Risk on Your life

This is a complete disaster, even your life is on risk.
Even after Identifying their defective product they are not willing to take the kit back.
I got lucky few times, but who knows tommorow.

The wiring of the company fitted CNG kit burnt within 3 months of purchase, there was smoke all over the bonnet.I some how managed to get out. I reported the matter to Hyundai and they took the car for inspection and mantainance. After the assurance that the problem will not occur again I took the car back.

To my shock the same thing happened again, the comapany behaved in same fashion again.
But now this is being regalar affair.
This is the 5 th incident, Every time I face the risk of my life.

Last time Hyundai(regional office) kept my car for 2 weeks with the, I got a written mail from them assuring that the root cause of the issue is identified now and rectified.
Pls check the attached series of mails.

But again after 3 days the car break down in the middle of road, It wont start even on petrol.

I never believed that a comapany as good as Hyunadi can deliver product with such pathetic qulaity.
Not only that they are playing with life of customers.

I requested them to just remove the KIT, but that also is not happening.

I feel helpless and raged.

Regards
Bijender Dahiya
SAP Labs India
[protected]



Mails with Hyunadi Regional Office:--


Hi Saurabh, Hi Rochak,

This car again break down in middle of the road, it does not start on CNG.
Even on petrol its giving jerks and missing.

This is plain and simple harassment.

I am approaching the Consumer Forum and lodging a case for all the harassment I faced.

Even after all the assurances by Hyundai, I am facing same issue again.

This is the most horrible and troublesome experience for me.

This time I will take it to the required form, to get my issues addressed.

Thanks
Bijender



[protected][protected][protected][protected]
From: Rochak Rawat [mailto:[protected]@hmil.net]
Sent: Thursday, 25 June 2009 2:38 PM
To: Dahiya, Bijender
Cc: saurabh.[protected]@leaseplan.co.in; [protected]@rediffmail.com
Subject: HR26 AU 2228 (SANTRO CNG )


Dear Sir,



Greeting from Hyundai



This has reference to your mail addressed to us.



We have gone through the contents of the mail and have taken up your concern very seriously. Our team has then subsequently carried out a through investigation of the matter and have found the root cause of the defect in the mentioned car.



To inspect the performance of the vehicle, we have carried out the Road Test of the vehicle for 750 km.



The vehicle performance was found satisfactory.



Should you require any further assistance or clarification, request you to kindly contact the undersigned.



Assuring you of our best services.



Regards,



Rochak Rawat

Hyundai Motor India Ltd.

Central Regional Office,

New Delhi

TEL: +[protected]

The wiring of the company fitted CNG kit burnt within 3 months of purchase, there was smoke all over the bonnet.I some how managed to get out. I reported the matter to Hyundai and they took the car for inspection and mantainance. After the assurance that the problem will not occur again I took the car back.

To my shock the same thing happened again, the comapany behaved in same fashion again.
But now this is being regalar affair.
This is the 5 th incident, Every time I face the risk of my life.

Last time Hyundai(regional office) kept my car for 2 weeks with the, I got a written mail from them assuring that the root cause of the issue is identified now and rectified.
Pls check the attached series of mails.

But again after 3 days the car break down in the middle of road, It wont start even on petrol.

I never believed that a comapany as good as Hyunadi can deliver product with such pathetic qulaity.
Not only that they are playing with life of customers.

I requested them to just remove the KIT, but that also is not happening.

I feel helpless and raged.

Regards
Bijender Dahiya
SAP Labs India
[protected]



Mails with Hyunadi Regional Office:--


Hi Saurabh, Hi Rochak,

This car again break down in middle of the road, it does not start on CNG.
Even on petrol its giving jerks and missing.

This is plain and simple harassment.

I am approaching the Consumer Forum and lodging a case for all the harassment I faced.

Even after all the assurances by Hyundai, I am facing same issue again.

This is the most horrible and troublesome experience for me.

This time I will take it to the required form, to get my issues addressed.

Thanks
Bijender



[protected][protected][protected][protected]
From: Rochak Rawat [mailto:[protected]@hmil.net]
Sent: Thursday, 25 June 2009 2:38 PM
To: Dahiya, Bijender
Cc: saurabh.[protected]@leaseplan.co.in; [protected]@rediffmail.com
Subject: HR26 AU 2228 (SANTRO CNG )


Dear Sir,



Greeting from Hyundai



This has reference to your mail addressed to us.



We have gone through the contents of the mail and have taken up your concern very seriously. Our team has then subsequently carried out a through investigation of the matter and have found the root cause of the defect in the mentioned car.



To inspect the performance of the vehicle, we have carried out the Road Test of the vehicle for 750 km.



The vehicle performance was found satisfactory.



Should you require any further assistance or clarification, request you to kindly contact the undersigned.



Assuring you of our best services.



Regards,



Rochak Rawat

Hyundai Motor India Ltd.

Central Regional Office,

New Delhi

TEL: +[protected]








[protected][protected][protected][protected]

From: Inderjeet.[protected]@leaseplan.co.in [mailto:Inderjeet.[protected]@leaseplan.co.in]
Sent: None
To: [protected]@rediffmail.com
Cc: saurabh.[protected]@leaseplan.co.in; bijender.[protected]@sap.com; savitha.[protected]@sap.com
Subject: HR26 AU 2228 (SANTRO CNG )




Dear Atul,

Please refer the below mail from our prestigious client. It seems the end user has lost the confidence in the vehicle, he wants the CNG should be removed from the vehicle and the amount incurred in the fitment should be reimbursed to him as Hyundai is not able to resolve the problem.

In case of any such incidence in future Hyundai will be held responsible for the same.

Regards

Inderjeet Singh
Asst. Manager - Operations

LeasePlan India Limited
2nd Floor | Tower A | Millennium Plaza
Sector 27 | Gurgaon-122002
Website: www.leaseplan.co.in

Phone: +[protected]
Fax: +[protected]
E-mail: inderjeet.[protected]@leaseplan.co.in

It's easier to leaseplan
You can now reach LP Service Direct at[protected] or +[protected]

Think before you print. Make a Green move!




----- Forwarded by Inderjeet Singh/LPIN/LeaseNotes on 10/06/2009 09:25 -----

"Dahiya, Bijender" <bijender.[protected]@sap.com>

10/06/2009 09:19
To
"Gopi, Savitha" <savitha.[protected]@sap.com>, <Lokesh.[protected]@leaseplan.co.in>, <Inderjeet.[protected]@leaseplan.co.in>

cc
"Prasad, Hari" <ha.[protected]@sap.com>, <joseph.[protected]@leaseplan.co.in>, "Leelavathi, Rashmi" <rashmi.[protected]@sap.com>, "Kumar, Thrideep" <thrideep.[protected]@sap.com>, "Gaonkar, Laxman H." <laxman.[protected]@sap.com>

Subject
RE: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )













Hi Gopi,

There is still no response from any of the concerned person.

I am worried if there is any accident which happens after all this, who will be responsible.

These days there are so many freak accidents with CNG vehicles these days.

This is the third time that the wiring of the CNG kit fitted in my car has burned down.

I dont know why there is no action on this.

Please check.

Thanks and Regards
Bijender






[protected][protected][protected][protected]

From: Gopi, Savitha
Sent: Tuesday, 09 June 2009 1:23 PM
To: Dahiya, Bijender; 'Lokesh.[protected]@leaseplan.co.in'; 'Inderjeet.[protected]@leaseplan.co.in'
Cc: Prasad, Hari; 'joseph.[protected]@leaseplan.co.in'; Leelavathi, Rashmi (external); Kumar, Thrideep (external); Gaonkar, Laxman H.
Subject: RE: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )
Importance: High

Hi Joseph/ Lokesh,

Pls let us know what is the action item taken on the below mentioned request

Thanks & Regards,
Savitha Gopi
Asst. Manager - Administration
SAP Labs India Pvt Ltd
138, Export Promotion Industrial Park, Whitefield,
Bangalore-560066

Tel: +[protected]
Mobile: + 91 [protected]
Email:savitha.[protected]@sap.com
www.businessobjects.com



[protected][protected][protected][protected]


From: Dahiya, Bijender
Sent: Tuesday, June 09, 2009 12:58 PM
To: Gopi, Savitha; 'Lokesh.[protected]@leaseplan.co.in'; 'Inderjeet.[protected]@leaseplan.co.in'
Cc: Prasad, Hari; 'joseph.[protected]@leaseplan.co.in'; Leelavathi, Rashmi (external); Kumar, Thrideep (external)
Subject: RE: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )

Hi Gopi,

I tried to contact Mr Rishi & Mr Rochak Rawat from Hyundai.
They are just repairing the wires & there is no guarantee that this will not happen again.

This is very serious to me & I can not take any risk now.

Either the company gives me assurance in written that this will not happen(this is the third incident), If not then pls remove the kit and pay back the cost of it.

After 4 days there is no update from anyone on this.

Pls take this on priority.

Thanks and Regards
Bijender






[protected][protected][protected][protected]


From: Gopi, Savitha
Sent: Monday, 08 June 2009 10:02 AM
To: Lokesh.[protected]@leaseplan.co.in; Inderjeet.[protected]@leaseplan.co.in
Cc: Dahiya, Bijender; Prasad, Hari; joseph.[protected]@leaseplan.co.in; Leelavathi, Rashmi (external); Kumar, Thrideep (external)
Subject: RE: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )
Hi Inder,

Can you pls update on the status

Thanks & Regards,
Savitha Gopi
Asst. Manager - Administration
SAP Labs India Pvt Ltd
138, Export Promotion Industrial Park, Whitefield,
Bangalore-560066

Tel: +[protected]
Mobile: + 91 [protected]
Email:savitha.[protected]@sap.com
www.businessobjects.com






[protected][protected][protected][protected]


From: Lokesh.[protected]@leaseplan.co.in [mailto:Lokesh.[protected]@leaseplan.co.in]
Sent: Thursday, June 04, 2009 10:49 AM
To: Gopi, Savitha; Inderjeet.[protected]@leaseplan.co.in
Cc: Dahiya, Bijender; Prasad, Hari; joseph.[protected]@leaseplan.co.in; Gaonkar, Laxman H.; Leelavathi, Rashmi (external); Kumar, Thrideep (external)
Subject: Re: FW: Issues with my car HR26 AU 2228 (SANTRO CNG )


Dear Inder,

Plz look into the same on prority.


WArm Regards,

Lokesh

It's easier to leaseplan
You can now reach LP Service Direct at[protected] or +[protected]

Think before you print. Make a Green move!




"Gopi, Savitha" <savitha.[protected]@sap.com>

04/06/2009 10:40


To
<Lokesh.[protected]@leaseplan.co.in>, <joseph.[protected]@leaseplan.co.in>

cc
"Gaonkar, Laxman H." <laxman.[protected]@sap.com>, "Prasad, Hari" <ha.[protected]@sap.com>, "Dahiya, Bijender" <bijender.[protected]@sap.com>, "Kumar, Thrideep" <thrideep.[protected]@sap.com>, "Leelavathi, Rashmi" <rashmi.[protected]@sap.com>

Subject
FW: Issues with my car HR26 AU 2228 (SANTRO CNG )

















Hi,

Can you please refer the trail mail and revert at the earliest

Thanks & Regards,

Savitha Gopi

Asst. Manager - Administration

SAP Labs India Pvt Ltd
138, Export Promotion Industrial Park, Whitefield,
Bangalore-560066

Tel: +[protected]
Mobile: + 91 [protected]
Email:savitha.[protected]@sap.com
www.businessobjects.com


______________________________________________

From: Dahiya, Bijender

Sent: Thursday, 04 June 2009 10:32 AM

To: Kumar, Thrideep (external)

Subject: Issues with my car HR26 AU 2228 (SANTRO CNG )

Importance: High

Hi Thrideep,

I got my car with reg number HR26 AU 2228 (Hyundai Santro CNG) through Lease Plan.

There are continuous issues with the CNG kit.

There was fire in the wiring of the KIT, I duly reported this to the company(Safdurjung hyundai) and they fixed it.

But with the span of 2 months again I got issues with the KIT and got that repaired from them.

Yesterday also while driving smoke started coming out of the bonnet.

All the wiring of of the Kit got burnt, but I managed to get out of the car.

I am not able to start the car now even on petrol.

This is of grave concern to me, I want to lodge a complaint with police/customer grievance cell.

Request you to please take this on priority and escalate the same with relevant people.

I am willing to get the Kit removed if they pay back the amount they charged for it.

Thanks and Regards

Bijender

I have purchased Hyundai I10 Magna Model from Shivnath Hyundai, Raipur in the month of April as per their Bill No T[protected] Dated[protected].

During the period of 2 months i found that twice the staring of the vehicle has totally blocked and there wasn't any movement. if So it is a critical safety Issue.

On 7th of June while I was in return journey from my native place near Mirzapur (UP) To Raipur (CG), after 30 Km journey I felt that the indicator of my car is showing engine overheating indication, I have checked out everything through a mechenic at manda Road previous evening and found Oil, Lubricant etc. in Order.

Due to the day of Sunday i didnt find any solution, next day on Monday i tow my vehicle up to Dee-hyundai at allahabad, they advice us to leave the vehicle for their checking and rectification. later on when they open the front bumper of the vehicle they found a spot on Ac-condenser and there was a crack in the Hose Pipe of Radiator. later on service centre dined to rectify the vehicle in warranty and reported that lot of spares like Piston Ring, Valve and Gasket has to be replaced.

even if i was ready to bear the expenses company has not supplied the spares and my vehicle is on service center from last one month.

With This writeup I would like to know the following facts

1. I have no accident and without any accident how can the radiator hose pipe can be break? the Dee-Hyundai mechanics says that it happens due to any impact from bottom side. if so why it doesn't happens to other model, Is it a designing fault that a Small things which comes from road can not reach up to the hose pipe with a speed by which it can break hose pipe.

2. The dealers are handicapped as they are not getting the spares on time. Is Hyundai has a policy to accumulate the orders from dealers and by accumulating product wise they instruct the production floor guys to manufacture the Spares. as from last one month my vehicle is not being rectified due to non shipment of spares from Hyundai Motors.

and complaint made to customer care is not affected, they doesn't take any action.

Any one can suggest me the Address and telephone no of Hyundai motors as everywhere on there site there is only the information of customer care which is totally care less with the problems of there customers.

Cheated by Dealer - Hans Hyundai, New Delhi

Hi,

I am having a serious issue with my Hyundai Santro Xing GLS model car from Hans Hyundai dealer.

My Case Details are as follows:

1. I bought a car for my Father Mr. Abdul Sahid, from Hans Hyundai, New Delhi, dated 12 Jan 2009. Registration number is DL4C ND 6995.

2. I got my RC on 14-June'09, after approached so many times. I got my RC at least 5 months late, which is delayed.

3. When I received my RC, I saw car manufacturing date was too old (March 2008), which is near about 1 year old car they sold to me. I informed to dealer but they refused.

4. When Car was delivered to my house, on that day some mechanics were repairing inside cabin light.

5. Barcode information sticker was missed from side window on delivery time, when I asked to dealer, he told me that sticker was washout when washed the car.

6. On delivery time I saw a dent on inside driver side gate, this was also informed dealer Mr. Rajiv Talwar, but he told me that he was not aware for that.

7. Left front door look likes dented and painted.

8. Left front and right back door closing not properly.

9. I saw lot of dust below seats, when seat cover was prepared outside another shop.

10. 3rd gear having problem to take.

11. Taking heavy load, when Car is running in 4th and 5th Gear.

12. Also engine was looked too dusty when open at the time of delivery.

11. 10 Years Hyundai logo was not on the Car at the time of delivery.

The whole episode was highly disappointing with respect to brand value of Hyundai motors and damaging the sales image of the company specially the quality of inhospitable response I got from Hans Hyundai. It was highly avoidable and least appreciated.

Please respond to my grievance as soon as possible and advice me on the solution. Else I will be forced to file a legal suit for my refund and also for the compensation for the mental agony and loss of time & energy I suffered due to whole episode. The main case shall be of being cheated by Hans Hyundai Dealer.

Thanking you in anticipation I am, for your quick response.

Mohammad Alam
[protected]

For Ref:

Given reminder today...
************************************
REMIDER for the below complaint: Please revert on the progress..



Thanks.

R.Suresh Kumar


[protected][protected][protected][protected]

From: suresh [mailto:suresh.[protected]@sifycorp.com]
Sent: Friday, June 26, 2009 8:16 PM
To: '[protected]@hmil.net'
Cc: '[protected]@hotmail.com'
Subject: tyre wearing out only inside circle, looks like bearing noise - in my getz car



Dear Sir,





Below is the history of the problem:



I am owning Hyundai- Getz GVS (TN10R-7581) bought two years before from DSC-Hyundai-Chennai. Its under 4 year extended warranty (run 18250 kms in 2 years). Always does the service from DSC-Hyundai – Saligramam, Chennai.



Last months I noticed

1)humming noise coming (I suspected bearing noise)

2) steering is tight not freely moving as earlier – asked the DSC-Hyundai mechanic to check, after checking they replied its tyre noise, one tyre weared at inner side, asked me to do the alignment.



I did the alignment they rotated the wheels as recommended – after that stering become normal but noticed if I go 110km/hour speed stering vibrated – then they recommended to do wheel balancing.



Wheel balancing done only for two wheels as they noticed two tyres are having wear &tear inner side – they said it could be because of bearing or suspension problem. From one tyre to two tyres got the same problem and kept both at the rear side.



I took the vehicle to DSC – Hyundai Saligrmam service center yesterday and I told the entire details as above.. they checked and said disc bent was there which is been rectified, bearing oil pack done and refixed.

There should not any more problem they said.



But today I hear lot of noise (including humming noise).



I am afraid that third tyre also will get damage soon.. and if it happens I am serious about it and Hyundai has pay for the tyres.. bearing problem could have appeared with this shortest period – may be because of manufacturing problem. I expect Hyundai should take initiative and resolve this issue.





Latest condition :



I did the paid service 17th june got delivered on 19th june.

Reported the same problem “leftside front tyre wearing out at innerside”.

While took the delivery they said,

- they did the paid service

- called the tyre manufacturer and took the report

- identified the lower arm problem which had bent which caused the tyre wearing, is been rectified and,

promised that I will not have this problem again. (I said I will give feedback after running the vehicle at least for 2 to 3 hundred kms and give feedback).



It is now the same problem continue to exist after all these efforts (3 tyres - wear’d and still problem is not rectified because of not identifying the problem properly)



I am thinking of going to consumer court if I don’t receive prompt response and solve the problem in my vehicle.







Thanks,

Regards,

Suresh kumar

[protected]

dear sir, i purchased hyundai verna crdi dt.06/12/2006 from hyundai motor plaza(delhi) & extend my car warrranty for third year by giving 10000/-rs.apporx.my complaint is that my car head light is leak & dust come inside this assy.i visit hmp for this complaint but they said we cannot change this light in warranty &you will pay for this.please solve my problum.

parveen gupta
car-hyundai verna
reg.no.-DL2FAL0082
mob.[protected]

Complaint of Santro Xing:Service centre has denied to repair the vehicle under waranty that to after keeping the vehicle 8 with them.
Vehicle Reg No-BR 1AH-5022
Date of purchase:11/12/2007
Vehicle Dealer Name:Krrish Hyundai
First three services carried by Ashiana Hyundai Patna(Near benibabu garden)


Third Free service was carried by Ashiana Hyundai on 15/03/2009.Odometer reading was 904km.
At that time i reported them for starting problem, they denied to take it for underwaranty repair.
I got my all three services carried out in front of me and i found they were doing only
Car washing, Engine scan(That of no use because eventhough fault was there but it did find any trouble in the vehicle).


After that i gave my vehicle to Krrish Hyundai service centre (Near nutan tower).
His driver came for pick up the vehicle on 20/06/2009 but vehicle engine got ceased in the middle of the road.
Service manager accepted the vehicle for underwaranty repair.He didnot diagnos the problem infront of me.

He had agrred for underwaranty repair and gave me the Expected date of delivery 23/06/2009.
When i went there to take my vehicle they told that due to improper quality of petrol following things has happen.

1.Carbon has got deposited on to the all 12 valves(8 intake and 4 exhaust valves) and due to that two rocker arms has got dammaged.

They told that they have send the mail hyundai for getting the parts of the vehicle and they will be receiving it by saturday and they will give the delivery on sunday.



Today at arrournd 11:45, his service Engg Mr.Satish has called on my cell and ask me to come to the service centre, i took the off from my duty and went there

Now the situation was entirely changed.

They denied to repair the vehicle underwaranty they were putting blame on that i have mixed diesel with petrol and thats why entire dammage has occured.

Even the service manager Nitesh is not able to explain the answer of my quesstion and each member of your service centre are putting blame on me.


My dear friend if there was any petrol related issue why the same was not being diagnosed in front me and at the time of taking the vehicle for underwaranty repair.,

Who can assure me that service centre guy cant mix any thing in petrol just for putting blame on customer.

I am a technical person working with Nokia but your service centre technical guys were not answering my question, he says he cant explain to me, its his internal matter.





Can your Service manager Nitesh can explain me how a diesel mix petrol can create carbon on itake and exhaust valve.
How he has diagnosed that diesel was mixed in the petrol.
How rocking arms has got broken due to carbon in valves.



I suspect following

1.Defective Rocker arm has fitted into my Engine.
2.Carbon May got deposited due to improper firing sequence, pre ignition, improper Air Fuel mixture in the engine.
3.Rocker arm may be defective from begining.



Please take this as a part o[censored]nderwaranty repair service .
Currently your service centre has given me an estmate of 11000Rs(5300 only Justfied)
They have charged for follwing

Engine OH labour charge[protected]-1100
Inlet valve 8PCS[protected][protected]
Rocker 2 Pcs[protected][protected]
Exhaust valve 4Pcs[protected]-704
Head Gasket[protected][protected]
Valve seal[protected][protected]
Leath work[protected][protected] approx
Engine oil and filter[protected]-850



Please make a note i am not going to pay any rupee for this case as the vehicle has covered only 1207 Km.

I do claim all these thing for underwaranty repair and asking hyundai to cahnge the entire engine.

If i am not getting the solution for the same i will put a case aginst hyundai in consumer form and also i will give this email to Pahredar of TV18.

I will not take the vehicle till my entire problem are not getting addressed by HMI.

Remember one unsatisfied customer of an bigger Organisation can put significant effect on your vehicle sale.

I am Sridhar from Pondicherry.I bought a Hyundai i20- Magna, after selling off Swift, from KUN Hyundai, Pondicherry.At the time of purchase I had asked for fog lamps to be fitted.They said that there were'nt any stock of fog lamps and asked me to wait.The next time I asked the dealer, he said that the fog lamps are in the process of R & D.I had even lodged a complaint but there was'nt any reply.Yesterday when I called up the dealer, they asked me to bring the vehicle.After about an hour they said there was'nt any provision for fitting the fog lamps.
I have this basic doubt and question that when others cars of the same company could have the provision why not the i20-Magna.
I am really upset as it is totally uncomfortable while driving at night.

I own a i10- Maghna model. my car is 13 months old. 5 days back when we are travelling with in Indore city, suddenly my steering got jammed and its very tough to steer it and i had a very tough time to bring my vehicle to halt at the side of the road.
When i contacted my dealer he said this problem is found in some of i10 models and he told that company will provide you a free replacement.

This is a very serious safety issue, hence Hyundai should Recall all such defective pieces from the market.

We have seen some more complaints notified on net.

Even after replacement there is no garantee, this EPS system failure not occur in future.