iBall Complaints & Reviews

Submitted device vide call code [protected]C001 . No replacement received till date neither any confirmation.customer care is abs pathetic they don't bother about customers . Don't buy any iball product if they are free as well. This is absolutely worst company and after sales services.you can tag on twitter fb email .but they don't bother.

My tab display problem was found. It is under warranty period. Changing the display they will be charged aprox 2500/- . No damage and not fell down anyone's hand automatically the display goes.

मेरे लैपटॉप में जब से खरीदा गया तब से ही स्पीकर खराब थे जब सर्विस सेंटर में दिया तो 3 महीने से वही रखें हुए है ना बना रहा है और नही लौटा रहा है

I have given my i ball speakers for replacement to i ball service centre on 06/07/20 and till date i haven' t received the same from the company.everytime i call them they just give an excuse about pandemic situation and ignore my problem.i am attaching the receipt of the service centre of i ball.

My power bank is not working after 3 months of purchase

Hi.
I am computer dealer
I.C. TECHNOLOGY Amravati M.S.
I am sending I ball ups for battery problem. At service center Rukhmani Nagar. Amravati. From last three months.

I have no reply from service centre.

I am facing problems from coutomer.
Please help me For this issue.

Thanking you.
I.C. TECHNOLOGY AMRAVATI
[protected]
[protected]
[protected]

Sir
I purchased new I ball router model iB-WVG300N and serial number[protected] on date 22 March 2019 but after some time it is dead and not working so I complaint on vinayak computer & mobile alwar on 19 Oct 2020 .they tell me that I got new replace router in 7 days but I can't get my new replace router yet on 28 Oct so I request you to send my new replace router because I have a library so many of students in my library are disturbed due to no wifi router in my library so please solve my problem as soon as possible .
I ATTACHED MY ORIGINAL BILL AND COMPLAINT RECEIPT

I have given my iball Bluetooth earphone for replacement in 6th January 2020 at Cellcare point Andheri. They have told me that it will take 10-15days for replacement.
Now today is 23rd October 2020 almost 10 months going to complete. I haven't received my earphone. Cell care point staff stating that they haven't received the new earphone via courier.
Since January I am listening this statement.
I don't know from which courier company the earphone is coming which is taking 10 months for delivery.
This is worse service I am facing from iball.

I have purchase head set which is not working. Due to lock down i am not able to go to service center i have given Vashi office as on[protected] for repair purpose but they says that it was rejected by company. i have purchase in Aug-19 and its have one year warranty. But due to lock down i am not able to go to service center. Product was stop working from April-20 but due to Covide -19 not able to go and service center are also close. so i am requesting to either repair or replacement the product. Other wise i need to go the consumer court for this.

Both earbuds are not working, i am unable to hear the sound. and mic is also not working properly.

I just marked this complain as resolved as the replacement for the product was provided. However to my dismay, the replacement product is a defective one which is giving me the following problems on day 1
1.Tablet hangs on every operation
2. Abrubtly switches off with a tup sound
3. All Google app services and few other apps like messaging, photos, gallery stops working and pops up a message to close the app
4. When i opened google chrome, half the screen display was just a scratch pixel and the rest of the screen blinks
5. Charging the tablet for 2.5 hrs improved battery by 12 %
6. After few restarts to get away from the system hang, the tablet failed to reboot and just blinking on screen with Iball logo

Have sent the videos and pictures of the tablet with the above problems and spoke to the customer care manager Jagdish and he reqquested to hand over the tablet again to the service center and he will ship another tablet as replacement

It seem to me that iball takes the customers for a ride with their rolling defective products received from one to the other. There is no customer centric approach on this service.

This was so frustrating and after almost 3-4 months i was breathing that i got a replacement yesterday but it short lived to follow the chase again.

How do i penalize Iball for this inconvenience ? Can they just refund my money

I have now returned the replacement product and the service center was able to provide only a manual jobsheet for acknowledgement. They were not able to log a job sheet and call code for the surrender of replacement product which was defective.

Speaking with Mr. Jagdish in customer care, was politely offered to support with another replacement but now buying time and excusing that they have technical issue to log the case in their system. Im unable to understand that the brand has neither a good system nor believes that their products are worst to trust by any customer. They dont understand how much delay this is causing for a resolution to the customer.

Thanks
Jagan

I have purchased an i Ball fast charging white cable 3.0A for mobile charging bearing model No iBall iC-MRP04 on 14th Oct 2019 with one year warranty period. During the last few weeks, the cable was not charging my mobile properly. So I go to your service centres located at (1) 1st Floor, Paona Bazar, Gobernar Road, Abethoi Korea Market, Imphal, Manipur, India (2) Todays Mobile, Governor Road, Imphal West, Manipur, India and (3) Sunny Mobile, Majorkhul Mamang Leikai, Near IDBI Bank, Imphal, Manipur, India. However, all three have closed their business with iBall. So, I could not able to replace my defective charging cable within the warranty period of 1 year. I am now planned to reach KOTA, Rajasthan, India on 24th Oct 2020. I may please be permitted to replace my defective cable with a new one from your service centre located at Shop No.12 First floor, Shri Ram Complex, Opp.Multipurpose School, New colony, Gumanpura Kota, Rajasthan, India.

I have purchased a Iball moviz pro tablet through flipkat end of Oct 2019. the product was in use for 5 months and had gone dead in Apr2020. Due to covid and no helpdesk / service center support i have emailed to customer care. Received a response to give it for service / repairs as it was well within warranty. After about 2 months in Jun2020 i gave the product in the Thane service center and confirmed with the customer care that they will...

I have given my bluetooth iball earphone for service on 25th of August. It was under warranty as well. And as of now it has not arrived... it's been 1 and 1/2 months. I wasted my time waiting for the same...such a pathetic service...

Do reply.. When I shall be getting the same.

I am giving my tv tuner for repairing but service center not give any response to my tv tuner repair i also harrest for last 1 month

I ordered a magical duo 2.0 wireless deskset in the first week of august from amazon. It has a manufacturing date of december 2019 and is still under warranty. The mouse wasnt responding good and when i tried to click over some icons it did not open them. Also the third mouse button was not working. Plz help...

I bought headset with cost of 300 ruppes on july 2nd and not hearing properly. One side is hearing and another side is sometimes hearing.
Within three month is not working.

Kindly exchange and provide new one or refund the amount.

I had bought an iBall Musi Tap V2.0 with Micro SD and FM. In under 2 months the left speaker of the headphones stopped working. Since the product was still under warranty we approached the nearby iBall service centre. There they agreed that the product was damaged and would be covered under warranty and that they will replace it. They told us to wait 3 days. We waited for 7. We called they but no answer. Further we visited them and they told us to wait 7 to 10 days more. We were patient. Its been over a month now yet they don't pick up calls and whenever they do they stall. They have not replaced or repaired it. iBall is such a ### company I wish it burns

Hi,

I am talking about the problem which i have faced a second time in the month of april'20. Due to the pandemic i tried reaching company customer care there. I have received a company person contact no. And also dropped a mail to customer care about my problem which is there in trail mail. Spoke to him and asked me to submit after lockdown and warranty will be covered. This is what communication got over the phone. I went to the vashi service center and tried reaching out and got a response stating that it will open in the month of aug'20. Then i visited thane service center. I have been told that the warranty period is over. Then i visited the retailer from where i have purchased. There i got contact no of mr. Amol chorge and after talking to him i got a ref of mr. Saurabh pardhi. After speaking to him went to thane customer care and they have submitted my tablet for the issue i am facing on 31st july'20. Post that i have received a single response on 15th aug, that they are awaiting for response from the company's end. This is the scenario.

From the last 4 days we have been in touch with mr. Saurabh. He told us to wait for a day to go through the problem and analyse. Still we have not received any response. Brand like iball should address the issue on priority basis. But i don't know why it takes too much time.

Kindly look into this and resolve the issue asap.

Regards
Sandeep uppin
Mumbai

I had power charging issue with iball tablet 4g2 and handed over to service centre in bangalore in Feb 2020 and till now issue is not resolved.

I have been following up with service centre since march and there was no replacement of spare parts to them and as per them there was no update on this from iball support.

He told me to follow up with iball customer care and since then I am calling customer care and finally I got response from call centre on 18th Aug for replacement.

Now again you are telling me that issue is closed in March only then why there is no update from service centre or from customer care.

Please share me the proof of the delivery of spare part to service centre as service centre is telling me that no spare part is delivered and he is not getting any support from iball team.

Never seen the worst customer support like this before and no one has any clue on this...