iBall Complaints & Reviews

I had ordered tablet (Elan 3×32) on 19th october and received it on 25th october 2019.
2. I gave the tablet mentioned to service center to get it repaired on 7th nov 2019
3. They could not repair it so they said they would provide me a replacement.
4. After about 5 weeks replacement product was received by service centre but was faulty as it could not be switched on.
5. Second replacement product came as a lower model of tablet of what i had actually ordered.
6. Due to this, service centre told me that i would get refund for my tablet as they could not repair it and to submit my bank details to the service center.
7. While waiting for refund, i bought another tablet.
8. After their specified time was over, i called them. Mostly their service centers did not receive
9. Once, they gave me contact no of iball personnel jagdeesh shetty. I talked to him on 16th jan, he said my refund would come by end of january
10. When i called him at the end of january, he said it would take 8-10 day more.
11. As most of iball contact services (Customer service and service center) seemed non responsive, i went to their site and contacted on the given number.
12. The person told me to mail my grievance on his mail id (Dattaprasad. [protected]@iball.co.in). So i mailed him on 10th february and i got a reply that "my product has been dispatched".
13. I responded by saying that i have not received any product.
14. I called iball personnel jagdish shetty on 14th february and then he refused to give me my refund and told i would get a replacement instead.
15. I let him talk to service centre in pune and he told me to call him on monday.
16. I called him on monday (17th february) to ask about my refund and he said iball will not provide me my refund but a replacement.
17. After having been assured of a complete refund, the company is now denying it citing company policy and thus the product to be replaced and not refunded.
18. After 3 months, i do not want any replacement of the product. I had been assured of a refund and now i intend to have a refund only, and not any sort of replacement.

Dear Sir/Madam, I have bought iball Nano Ear Wear Ring Dock headset at Amazon on 9/5/2019. Found it to be defective and not clear, I deposited it at iball Service Centre 25/9/2019 they said they will replace it within 7 days. Till now I haven't got the ear piece back, the service centres franchise changed and iball customer service centre, iball service executives are acting irresponsibly, I even tried customer care call centre, but no help they said they resolve in 24hrs and call, but nothing. I even wrote a mail to customer service with all the necessary documents but no response after few mails. Now I am tired and it's since 5 months and I am with updates.
Kindly help to resolve asap.

SK Sahiruddin
[protected]
[protected]@yahoo.co.in

Thanking you.

Dear Sir/Madam, I have bought iball Nano Ear Wear Ring Dock headset at Amazon on 9/5/2019. Found it to be defective and not clear, I deposited it at iball Service Centre 25/9/2019 they said they will replace it within 7 days. Till now I haven't got the ear piece back, the service centres franchise changed and iball customer service centre, iball service executives are acting irresponsibly, I even tried customer care call centre, but no help they said they resolve in 24hrs and call, but nothing. I even wrote a mail to customer service with all the necessary documents but no response after few mails. Now I am tired and it's since 5 months and I am with updates.
Kindly help to resolve asap.

Thanking you.

Itab moviez pro xi62rts serial no. [protected] hsn : 84713090351657110007053 was purchased from flip cart vide invoice no. Fadbc[protected] dated 30 september 2019. Since i am experiencing a problem of charging / hanging of the tab i contact you over mail. As per advice, i handed over to your service center on 06/12/2019. Till date the product not yet returned in good working conditions. A series of mail including telephonic call to customer care gone in vain.

I am purchase my iball combook primio v3.0 date 20/10/2019 on flipkart.
My laptop lost display in 1 month. I gave my laptop on 02/01/2020 to the near service center, but the parts company is not yet able to arrange for my laptop. I called several times in costbar care but no solution was found.
And my laptop was not a physical damage, but the company described my laptop as fhysical damage.
Regard
Rupesh nagwanshi
Mo. No.[protected]
Laptop call code:-[protected]c001
Sirial/imei no.[protected]

Dear sir/mam.

Nivedan yeh hai ki maine iball company ka ek product khareeda tha
Jo ki ek portable speaker hai blue tooth wala jiska model number bt20 hai aur jo golden colour ka hai.
Kisi kaaran was product me problem aane pr maine use service centre
Kamal computer me dikhaya.
To unhone bola ki is speaker ke badle company aapko yahi speaker naya degi.
Lekin 2 mahine ho gaye abhitak company mujhe mera speaker bapas nahi kiya. Uski jagah koi aur halki quawality ka speaker de rahi hai.
But. Maine unko bola mujhe mera speaker hi chahiye
To wo dene se mana kr rahen hain.

My iball tablet was given to repair at your service center in dec.
Complaint # [protected]c001

After 15 days, i have been told that parts are not available hence refund will be given.
I had submitted cancelled cheque and invoice for the same.

With that information i had purchased a new tablet.

After one month when i inquired about my refund, they are providing a replacement.

I do not want a replacement now since i already purchased a new tablet based on refund commitment from iball.

I want my refund at the earliest.

I am purchase my iball combook primio V3.0 date 20/10/2019 on flipkart.
My laptop lost display in 1 month. I gave my laptop on 02/01/2020 to the near service center, but the parts company is not yet able to arrange for my laptop. I called several times in costbar care but no solution was found.
and My laptop was not a physical damage, but the company described my laptop as fhysical damage.
Regard
RUPESH NAGWANSHI
Mo. no.[protected]
Laptop call code:-[protected]C001
Sirial/IMEI NO.[protected]

I bought a laptop of iball aer 3 since 3 months. Becouse of some problem i sent back laptop to the customer care for replacement. More than three months have gone but company did not give me any notification about laptop. More than 3monthes have gone. They are also not picking up the phone 😡. My whole work was stop due to their bad service. So please help me.

I am dissatisfied from i ball product. I have purchased a laptop serial number[protected]. I have visited andheri service center. And from last a month i have submitted laptop there. Ask them when finished issue. Reply some product need and send to head office. When receive product and solve issue. I am fully dissatisfied and my suggestion donot take i ball product.

As given the required docs to SK communication for refund initiation on my product as told by the iball customer care.

Now after so many days they are not telling anything . Whenever i drop them mail, they ask me to wait . It has been more than a month .

Now when i call there customer care, they check my status and then either cut the call or else they will put me on mute .

Seriously I am tired and don't know what to do ... Please help me out here

I bought the Iball slide elan 3*32 from Amazon on 17th August, 2019.

I have not used not even 2months and got this issue, not able to switching on.

I handed over it in one of the iball service centers on 10/10/2019. As of today iball is saying that still searching for parts.

Call order number: [protected]
Serial/IMEI No: [protected]

If the product is not in production why Iball is selling online and Amazon is allowing to sell such false products to customers.
This is misleading customers with false products.

And the Iball customer care[[protected]] is worst which I saw in my lifetime and no one give proper response.

after looking all this hectic experience with Iball from past three months I don't want any such products from Iball and I am expecting refund from Iball.

My compbook is in warranty period and after purchased in some time the display has been stop working i send my compbook to ur ujjain service center now it is approx 2 months. But their is no response has given to me from ur service center and from iball company. Service center person told me that part is not came from the company. Ur services are very bad. If you do not take any action on my complain then i have to go to upbhokta forum or in cm helpline. So i request you to take strict action on my complain.

I had brought an I ball tablet model 4gmoviez on 20th october through flipkart. The tablet stopped working within 2 months o[censored]sage. I submitted the product to the service centre in ahmedabad on December 14 it had call code: [protected]c008. I have never received any update for the product from the service centre.i have been following up with them since last 5-7 days and I am getting a standard answer that they are waiting for a part. Also I received very vague answers from your customer care execuitve Rubina that we can not do anything in this regard and you have to wait. And no timeline of waiting period is given to me.

This is just a very bad experience for me as I had brought the product front this company for the first time. If the purpose of my purchase is not getting full filled and I have to bloody wait for 1 month just for a part replacement, this thing is unjustifiable. Also there is policy from your end to revert back in 14 days.

as told to me by the service centre employee

I have purchased many products from other companies and they do provide a quick turn around. But talking to your service centre and customer care executive I don't see any timeline for my product.

I want a replacement for this product if you can not fix it in next 2-3 days and looking for a reply on this ASAP.

Dear team,

I recently purchased the following item from amazon

Order placed: 02 dec 2019
Amazon.in order number:[protected]
Order total: 499.00

Unfortunately the product does not function anymore.

I would like to take replacement for same as i have 1 year warranty.

This is the first time something like this has happened with one of your products.

I am hoping that you may be able to send me a replacement product or direct me to a store where i may return the faulty item for a new replacement within the next 2 days.

Thanking you in advance.

Please contact me as soon as possible

I have given my router to the service center on 17/12/2019 at cell care ponit, andheri (West). They said it will be replace in 7 to 10 days. Im calling them so they are telling me the product has not been delivered to them for the replacement. As well as the customer support is always busy you cannot talk to the customer service executive. Im waiting for 15 mins everyday to talk to the customer support but every time no answer

This is regards with iball tablet which i had purchased it on 28th november. Right after 3 days i was facing display issues at the bottom of the tab. So i dropped my itab in one of your service centre on 6th nov 2019. Its very sad that i got to use the tab for 2 days and now i have been waiting for almost 20days for the replacement. Kindly find the attached receipt and also have mentioned the details below. Awaiting your response at the earliest

Respected sir,
We purchased the iball product (Listzomania 5) headset 5 months before sir, after 3 months that headset is not working properly... So i visited nearest authorised service center and requested them to service that headset which is under warranty... That service center makes 3 months to product replacement... Finally i got that product there and checked there itself, unfortunately again that headset is not working on oneside. Suddenly i returned to that service center and asked them to refund my money. They told me to email your respective email i. D... Now i returned that headset in that service center... Almost 4 months gone sir... Please give me a refund amount... And i need a fast and severe action in this issue...

As we have approached exclusive cellular services service center, it was said that some card has to be replaced & same has to received from i ball company & it is pending from company end.
It is now 04 months already since we have given laptop for repair on 27th aug 2019 & received on 14th november nothing has been done.
Again the laptop lap given to service centre on 30th nov 2019 & now it is one month no clarity
When we will get repaired laptop?
Why it is taking almost a month time to receive spares for the laptop?
I spoke to customer care executive they informed if it is not fixed within 10 days we will provide new one, now it is already 10 days when we will receive it?
Below are laptop & complaint details:-
Call code : [protected]c001
I ball service center in nashik: exclusive cellular services,
Model : netizen 14
Serial no:[protected]
I request you to confirm & provide us with anyone of the below options immediately.
1. Provide a new laptop on urgent basis
2. Give us temporary laptop until lap top gets repaired
3. If above all are not possible, please refund the amount so that we can procure another laptop.

I bought the headphone through amazon on 7th october. Suddenly after 30days of purchase product stopped working. Hence i have spoke to a amazon executive regarding to my earwear issue & he guided me to get in touch with iball cust service center. He did provided me with the number & address for the service center in vasai. Post that i have visited the service center personally and submitted the product on 11/11/19. The executive at the service center asked me to visit them after 1week. However i have visited them after 10days, inorder to know the status of earwear. They checked and told me that the company have sent a replacement but however that is not the same product it's a completely different product.
They have given the reason why company have sent a different product because they don't have the same product in stock. Since then i am trying to get in touch with the customer care executive, however that is another big pain in #. Because there lines are always busy for hours and hours. Now don't know how to get the same product and to whom to discuss it with. Hope this complaint will help me to get a resolution for my issue. Now i don't have any earphone to use. I have attached the receipt copy of the service center which i got it as a acknowledgement copy from the device center. Also attaching the screenshot of the earwear from amazon.