iBall Complaints & Reviews

It suddenly stopped working, went to vendor, vendor does not help gave serviece centre adress in secundrabad, planned a trip to secunderabad as it takes a whole day going and comming, , when reached their is no serviece centre, , got another serviece centre adress, , went their shocking no serviece centre, then tried on google their are many serviece centre but no one picks up call, , then called my office for help, they visited official website and confirmed the adress by help line number they again gave the same adress, , when told it is not working, , they gave another adress in hyderabad and guy says pls check if close inform him as he cannot call, , after finding that serviece centre in the evening by 6.3 pm ..the serviece guys tell this bill is not acceptable as this is a reciept and started misbehaving his name is mahesh from aircom enterprises
abids hyderabad, when asked is this the way you treet customers, , he says yes .we treet it like this, because the product is under warrenty, he started excuses, till the time it was for repair he was checking, as he knew it is under warrenty and customer need noy pay he started misbehaving

I ball led monitor crystal clear sparkle with s/no:[protected].6" led monitor - complaint was reported on 31/08/2019 to changanachery, kottayam, kerala service centre. It was a repalcement done on 30/8/2019. Next day the monitor not on. But upto now not attended the service or replaced.
Actually repacement done on 26/7/2019 with serial no:[protected]. It was again complaint and repalced on 30/8/2019. So please make urgent replacement.
Ph:[protected]

Hi,
I (K. Madhan mohan) have visited your authenticated i ball crevice center (Inspirisys solutions limited) on 10-oct-2019.
There was a problem with charging pin (Tablet pc i ball brisk 4g2), i have mentioned same at desk, they have registered the details & provided me the customer receipt, after that they said that there are no technician’s available, the repairing cannot be done today & it takes 2 days.
Then i told them to return back my i ball tablet, they said it got registered for the repair. The tablet cannot be return back until repair is done.
As i need it urgently i wants them to cancel the registration, but they have not cancelled the registration & they charged 354 rs, without doing anything.
Apart in the bill they mentioned cgst :9% & sgst/ugst : 9%, but the company is not registered for gst no. (Refer the enclosed bill)
Previously i got repaired my i ball tablet in old center (Chandralok complex, 111,, sd road, secunderabad, 500003), they were on time & servicing also fast, i have not face any problem at that time.
Finally i got it repaired outside, they charged it 350 rs
My kind request to take action this activity & do the needful
Enclosed: customer receipt & tax invoice

Thanks & regards,
K. Madhan mohan
Mobile no: [protected]

I deposit Headphone in your service centre situated at Xpress road, Kanpur on 20.09.2019 for repairing which was purchased on 1.1.2019 but I am sorry to say that no proper reply has given to me till date as many times enquiry made regarding my headphone. Please solve my problem. Evertime response comes that your product will be hand over after 2+3 days

Sir
Ihave purchase iBall tablet on 28 July 2019
And face problem just after one week.
And submit to iBall service centre located at sector 41 Chandigarh on 12 August 2019
and get back on 28 August 2019 but this time there is power as well sim (not work) problem faced just after 2days. They made it more faulty this time.
When I connect with their customer care they told me to submit again at their services centre
This time I submit that at their services centre located at sector 22 (Inspirisys solutions limited) Chandigarh on 6 September 2019 Till
Now they don't did anything with that
Whenever I called them to know status they told me that we don't know how many days it take . when company send the parts which needs to replace
I don't know how many days they require to resolve that
Please help me
I have purchase bill as well as customer receipt

Product -i ball compbook
Issue- part damaged
Serial number[protected]
Tentative duration -10-15 days
Due to hardware issue I have given my compbook at the service center to repair they told me that the part need to be replaced and it will take time around 10-15 days
Now it has been almost 20 days since I have given it to them . I have been following them on daily basis to get it back but they keep on delaying it.
I am requesting you to look on this issue and get it back fully repaired

Hope to hear from you soon

The speaker suddenly stopped working but i really don't know what happened. I was listening music in laptop using this speaker and suddenly it stopped working. After that, i tried using this speaker with my mobile but it was not working.
The incident happened in the month of july. I can't exactly remember the exact date of the incident. I think it can be repaired. If it can't be repaired then return is more desirable.

I bought a i ball biomate 8 inch tab for my kid from amzon. And its screen got smashed immediately in a first fall from my kid's hand.. Tablet was in warranty so i asked help from amazon and they gave me i ball customer care no. Who again gave me a janakpuri west branch service centre no.. Engineer said he will charge 3500 for the screen replacement which i know a screen comes for 650 rupees only from the market, i dint had optiob so i agreed. Then he dint gave me mobile on mentioned time. Though gave it in 2 months and a different tablet by giving excuse that screen wasnt replacable, so keep this.. This exchanged tablet was not working fine and use to charge slow.. Now its stopped charging.. I want my tablet money and service charge money both back for this fraud.
I have got all the documents of my tablet and service centre slip

I had given my iball slide co-mate tablet for repair on 6 june 2017 for changing the touch screen. The cost for changing the screen was 600 rupee. They said after 7 days i can collect it. Today 22 june they called me and says my tablet pcb is not working and asked me to pay 5000 rupee.
When i started arguing that everything was fine when i gave they said to call me on monday. The location of the service center is sp road bangalore. Please find attached the invoice.

There was some problem in my computer speakers so i went to repair it at kalyan (West) on 29/05/2019 at 12:41am then the staff of your company was not providing good service, misbehaving and he was rude at talking (If you are a engineer then go and repait at home) this was the language he was talking with customer. And he was charging a high price including labour parts and gst and the amount was 250. This was the fake charges that he was telling then at the last he charged 194. The staff was not wearing a proper uniform not also a name plate. The charges that you are charging with us should be explained at a proper manner.

I bought iball compbook from esquire thrissur. I haven't got a chance to use the laptop for more than a month and a half. At first the keyboard stopped working. Initially just one or two keys so i had to ignore it for a while, since i had a busy schedule to work around with. After a while most of the keys stopped working. And all these were happening when the laptop was brand new and hardly used. After a while it stopped charging for some reason. Then i approached esquire service centre and they told that it will be sent to iball and will be fixed in a week. I heard from them after few weeks, i collected my laptop. To my disappointment, it stopped working the same day. Again had to send back and they said it is fixed after few weeks and i collected only to find it not working the same night. The story kept repeated but my laptop never worked. Its very frustrating when you shellout your hard earned money but the gadget you bought never serves the purpose. I have been after it for months together, but nothing happened other than me wasting my money, time and energy. I want the concerned department to address my problem before i run out of warranty. This product has some serious manufacturing defect and by all means it should be replaced. Because i'm not gonna fall for "yes mam, we have fixed the laptop for u"once again. If replacement ain't possible, you can process the refund but ain't gonna budge for any other option. Coz i've reached my saturation point with this product. Extreme disappointment. Hope to hear from you soon. Thank you.

I had ordered wc1 smart watch through witty cart on line vide order no. Wc61861 on 8th april 2019 i received the parcel of smart watch. When opened for putting it is observed that the battery is fully damaged and had become shapeless, balloon type. When i tried to put it back it was not possible to fit it again. I am really surprised to receive such a damaged watch from you… i would request you to kindly send me replacement at the earliest as the said watch is not working else refund the amount of 2000/-. It is our hard earned money and we trusted your company. Please do some needful as soon as possible

I am purchasing 5 in 1 home theater after buy one speaker in not working.. I want to talk support center but they are not responding.. And delar say online support.. I cant do anything..
Plz change my one speaker.. Other whise i go to court for help me... I request you to help me to change speaker and satisfied me your company is not responsible...

Dear team,

I was purchased one tablet in the year 2018, its still under warranty, one day he was not worked properly, i was approached to the ghaziabad based service center, in there mr. Deepak (Manager of service center) told me its touch is not working properly and has to replace, he was given me the estimation of rs 1800 expenses, i was given ok to them and he replace the touch.in same day when i was charged the tab and re open, its touch is not working, so we once again approached him, he told us its again require rs 700 expenses of touch.
May i request you, being a international company, such type of fraud happen in your company.
I request to the authorities, take appropriate action and resolved my issue.

I have been facing rang issue for the last 2months.. Actually internet is working good in 1 room and the rang issue with the other room, and i have already checked with the internet provider complaint team so many times but nothing to resolved so i definitely the main issue with the i ball router, so kindly replaced or check it out asap...

Bishwajeet karn
A-84, 1st floor, nandram park, uttam nagar (East)
Landmark:- garjia school and neeraj jewelers
New delhi - 110059
Mob:- [protected]

I went in for this iball laptop - n500, 4 gb ram as i wanted to buy about 50 of them and these were reasonably priced. The advantage stops with the price. To starts with, i ordered 4 of these laptops through one dupe company called amr enterprises who refused to take calls once the laptop got delivered and the money got transferred. The keyboard was not functioning effectively on any of them. However, since i didnt want to waste employee productivity i submitted two of them to the service center which after much haggling with the service center at lamington road, they agreed to give me a doa and exchange. Even thes had some blinking issues but we realized we could work around it and let it be as we didnt want to lose further productive time.

Out of the remaining two, one was manageable and the other because of the keyboard issue we had to send it again to the service center. And this time i have to haggle with the same guy again who refuses to exchange the laptop. Seriously, do they think we are insane to complain about a brand new laptop, hardly 10 days old and ask for replacement. This guy wants me to visit the service center and check myself. Its not enough my office boy has made multiple trips already. So i pretty much have to junk it if they dont replace it.

Request, please dont fall for such items and new companies and low class products because of low price. You get what you pay for. Lesson learned the hard way for me.

I bought andi 4a projector mobile before 5 years.. Last two years i was searching for the battery. All sellers are saying this type of battery is not available nowadays. I bought this mobile for 17999 rs, now battery is not available. We are buying the products because the customers thinking the sellers will support in future for availability of the spare parts. I called customer care, they are saying right now it is not in stock... They are repeating this for past couple of months

Dear sir,
i have purchased iball Tablet PC Elan 4G2 in dec 2017 with the serial no.: [protected], till date i am unable to use this tablet because of faulty product provided to me. i have deposited this tablet to iball service centre six times from the date of purchase due to manufacturing fault of the product. i have told to service centre person please change / replace this tablet with new one or refund my money of Tablet otherwise i will take help of comsumer forum court. please see the number of times i deposited tablet in iball service centre. they never repaired properly. today i talk to service centre for there is no response, thev told me that your tablet is not yet ready . Sir till date the tablet is in the iball service centre. please solve my problem immediately and refund my payment of Tablet

S.no Partner Name Call Date Call No
1 Diwakar Traders 1/11/2018 1:50 [protected]
2 Diwakar Traders 1/27/2018 3:14 [protected]
3 Diwakar Traders 2/20/2018 6:21 [protected]
4 Diwakar Traders 8/30/2018 4:13 [protected]
5 Diwakar Traders 9/19/2018 7:29 [protected]
6 Diwakar Traders 9/27/2018 6:21 [protected]

I given my i ball tab for service on[protected] at i ball service partner Bangalore bommanahally, SK MOBILE CARE CENTRE Document No [protected] Such a stupid people sitting there they dont have correct information's many time i call them, under warranty product they ask me 950 Rs also after 20 days today i go directly now also they dont have correct answer and they told straightly where ever you want complaint you do that. can i get solution for this

Respected Sir /Mem.

My name is, Mr. Virendra Dangi
Mob. Number :- [protected]
Product Description :- I Ball MusiGripper B9 Bluetooth Headset Red.
Serial Number :[protected]

मैने दिनांक 03/08/2017 को I Ball MusiGripper B9 Bluetooth Headset White खरीदा था, लगभग खरीदने की दिनांक के 4 महीने पशचात इस डिवाइस में अचानक म्यूजिक सुनने के दौरान एक तरफ आवाज आना बंद हो गया, प्रोडक्ट In Warranty था इसलिये मैं इसे दिनांक 12/12/2017 को इंदौर स्तिथ I Ball के आधिकारिक Service Centre पर ले गया, जो की Office No. 310, 3rd Floor, B - Block, Silver Mall, RNT Marg, Indore 452001 स्तिथ है, यहाँ पर मैने इसे जमा किया फिर मुझे एक रिसीप्ट मिली, यह दी गई रिसीप्ट लेकर में कुछ दिनों बाद वापस यहाँ आया और मुझे पुराने वाले प्रोडक्ट I Ball MusiGripper B9 Bluetooth Headset White की जगह Replacement में मुझे नया फ़्रेश I Ball MusiGripper B9 Bluetooth Headset Red मिला ।
10 महीने बाद दिये गए प्रोडक्ट मैं भी पहले जैसी स्थिति उत्पन्न हुई, अर्थात उस प्रोडक्ट में भी एक साइड आवाज आना बंद हो गई, फिर में दिनांक 29/10/2018 को वापस उस प्रोडक्ट को में उसी I Ball Service Centre, Indore ले गया जहाँ पर मुझे बताया गया कि आपका यह प्रोडक्ट Out of warranty हैं, मेने कहा जी बिल्कुल क्योकि इसकी एक साल का Warranty Period दिनांक 03/08/2018 को समाप्त हो गया था, फिर सर्विस सेन्टर वालो ने इसे ठीक करने के बदले 150 रुपये मांगे फिर मेने हाँ किया कि ठीक है आप Suitable Charge ले लेना बाकी इसे आप Repair करके दो, उन्होंने प्रोडक्ट जमा किया और फिर मुझे एक रिसीप्ट दी और कहा कि एक या दो दिन बाद इसे ले लेना, फिर में इसे दिनांक 01/11/2018 को वापस सर्विस सेन्टर लेने गया और कुछ देरी के इंतजार के बाद मुझे मेरा प्रोडक्ट दिखया और बोले कि आप चेक करलो मेने उसे जैसे ही हाथ में लिया और पाया कि यह प्रोडक्ट तो मैने दिया था वह तो नही है क्योंकि यह प्रोडक्ट बहुत ज्यादा Scratched था, जगह जगह स्क्रैच थे एवं इसका Right Side वाला Ear Section बहुत Scratched था और इसका Charging Socket का portion भी टूटा हुआ था, इसके मुकाबले मेने जो जमा किया था वह बिल्कुल fresh एवं new condition में उस पर किसी भी जगह कही पर भी scratch नही था और न ही कही से damage था बस problem इतनी थी कि एक तरफ की साइड में आवाज नही आ रही थी ।
मेने यह बात Counter पर बैठे हुए Service Provider को बताई तो उन्होंने कहा कि यहां आपका ही प्रोडक्ट है और आप ही ने इसे जमा किया था, मेने इसके बदले उन्हें बताया कि मैने जो जमा किया था वह बिल्कुल फ्रेश condition में था परंतु इस पर तो काफी scratch है और damage भी है, Service Provider ने मेरी एक नही चलने दी तो फिर मेने संतुष्टि के लिए उस दिए गए प्रोडक्ट पर Bar कोड एवं Serial Number प्रदर्शित करती हुई एक slip देखी फिर मेने वो serial number दी गई receipt पर प्रदर्शित सीरियल नंबर से match किये तो वह match तो हो गए परंतु प्रोडक्ट वह नही था जो मेने दिया था, फिर मेने इस संदर्भ मैं सर्विस प्रोवाइडर एजेंट से वापस शिकायत की कि यह प्रोडक्ट मेरा नही है यह तो damage एंड scratched है मेरा तो full fresh प्रोडक्ट था या शायद आपने मेरे bar code एवं Serial Number की slip आपने इसे repair करने के दौरान किसी पुराने same प्रोडक्ट पर चिपका दी हो, परंतु उन्होंने एक न सुनी फिर मेने IBall Customer Care Number[protected] पर उसी समय फ़ोन किया तो उन्होंने मुझे फ़ोन पर बताया कि indore में हमारा authorized centre है और वो ऐसा नही कर सकते परंतु मेने उन्हें अवगत कराया कि मेम कोई भी ऐसा नही करते परंतु मेरे साथ यही हुआ है, फिर I Ball Customer Service Care ने मुझे प्रोडक्ट की डिलीवरी देने वाले agent से बात कराने को कहा तो उन्होंने Service Centre Agent से बात की, लेकिन सर्विस सेन्टर एजेंट ने Customer Service Care वालो को फ़ोन पर बताया कि यह प्रोडक्ट इनका ही है और इनको दी गई receipt पर भी physical condition में scratched mention है, फिर मेने बात की तो iball customer care वाली मेडम ने मुझे कहा कि यह I BALL इंदौर Centre वाली मेडम ठीक कह रही है, अब हम कुछ नही कर सकते और आप चाहें तो customer.[protected]@iball.co.in पर इस प्रोडक्ट के फोटो के साथ ईमेल भेज सकते है फिर कॉल disconnect हो गई ।
मेने फिर service centre वाली मेडम से कहा कि मेम ऐसा मत कीजिये तो उन्होंने बताया कि मैने आपको जो receipt दी थी उस पर physical condition section में scratched mention है और तुमने जो प्रोडक्ट दिया था वह scratched होगा, इस पर मैने तत्काल उत्तर दिया कि मेडम मेने जो product मेने दिया था वह fresh था एवं उसमे कोई एक भी scratch नही था मेडम ने कहा आपके इस receipt पर signature है मेने फिर मेडम से कहा कि मेडम आपने जबरदस्ती उस दिन प्रोडक्ट की फिजिकल कंडीशन में scratched mention किया था जबकि physical condition fresh थी, मेडम ने कहा आपके पास कोई प्रूफ है कि आपका प्रोडक्ट scratched नही था, मेने उनसे कहा कि मेडम आप उस दिन का CCTV Footage चेक कर लीजिए कि मैने जो प्रोडक्ट जमा किया था उसकी physical condition कैसी थी, लेकिन मेडम ने मेरी एक नही सुनी ।
फिर मेने सोचा अगर मुझे पता होता कि I Ball Service Centre वाले ऐसा कृत्य करते है तो मैं पहले ही अपने अच्छी condition वाले product के फोटो खींच लेता और फिर मेडम को बताता की ये देखिये सबूत !
मेरी कही भी सुनवाई न होने के बाद मेने Consumer Forum के नंबर [protected] पर कॉल करके पूरी घटना की शिकायत दर्ज करवाई फिर उन्होंने मुझे बताया कि आप iball company के ईमेल पर शिकायत भेजे और अगर सात दिनों के अंदर कोई हल नही निकले तो आप वापस इन्ही नंबर पर आपके शिकायत क्रमांक 990476 के साथ कॉल करे, फिर आगे की process हम बताएंगे, इसके बाद में अपना प्रोडक्ट लिए बिना ही निराश होकर लौट आया।
अतः iball कंपनी के उच्चाधिकारियों से मेरा विनम्र निवेदन है कि मुझे Iball service centre वालो से मेरा वही प्रॉडक्ट दिलाये जो मेने repair के लिए दिया था जिसकी physical condition बहुत अच्छी थी, ये पुराना scratched एवं damage प्रोडक्ट मुझे न दिलाये जिसकी photos में इस ईमेल के साथ attach कर रहा हूँ साथ ही वो दोनों receipt की photos bhi attach कर रहा हूं जो मुझे दी गई थी।

उपरोक्त लिखित जानकारी की सत्यता एवं प्रमाणिकता की पुष्टि के लिए आप I Ball Service Center Indore, Madhya Pradesh की CCTV Footage खंगाल सकते हो ।

धन्यवाद, काफ़ी निराशा के साथ ।