Ibibo Group / Goibibo Complaints & Reviews

Sir,
I am dibakar biswas, recently book tickets from goibibo of pnr jpubje but the flight got cancelled even i have booking insurance of booking but goibibo refund show to me 4844 rs instead of 5303 which have first mail. But my bank reflect that refund amount is 4724.44, i do not know why this is happening. Account screenshot attached. Also i have receive two different mail from same booking of refund. Try resolve by goibibo virtual assistant cant understand my quary.

I have booked a flight ticket from jammu to delhi on 9th august 2020. I got a message from airlines that flight has not rescheduled and they have given an option for free cancellation. I cancelled the flight and the company provided me refund of rs 5278. But goibibo is providing me a refund of rs 4156. This is completely fraud as i was bound to cancel the flight due to air line reschedule. I want my full money back.

Pnr: jq7nne

The refund against cancelled transection is not yet recieved, it always says "refund under process" and if i try to get refund details i always got a prompt stating "dear customer, we request you to please wait for 30 mins as the cancellation request placed by you for your booking is still under process. We will update you once the cancellation request gets completed within 30 mins.
" and the status is same since i cancelled the ticket.
It's been too long since this happened i had tried every phone no provided but couldn't reached to the human consultant, only pre programmed computerised ivr is available which i don't found helpful in my case.
Transection details:
Passenger name: mr. Chandrabhan sonawane
Pnr no: z2j99
Ticket no:[protected]
Booking date : 5th june 2020
Total amount paid : inr 16668
Vendor name : air india.
I request to issue my refund as soon as possible, as it's already been too late (More that a month since i am waiting for refund).
I has attached all the required screenshots on best of knowldge.

Pnr no. Gfnkwr
I booked flight ticket in goair through goibibo website. For ranchi-bangalore-cochin trip. Paid rs.7258/-. Later the flight cancelled by goair and issued full refund of 6958/- as cash to agency goibibo (Email attatched) and told me to contact goibibo to get the money.
Now the goibibo is playing drama. They said goair issued them credit voucher only so there is no refund to original payment mode. Only they can issue credit voucher with lots of limitations. Later they put my number on blocked list and unable to contact them anyway. There is no e-maild id for communication.
I contacted again goair, they reassured that they are not issuing any vouchers. I have email confirmation from goair
Please help me to stop this organised unethical work

I have made net banking payment for purchasing online course from www.rajneetiseekho.com (Dated 25th july 2020 at 10:30 am) but my money debited from my union bank account and transaction failed.
Your ibibo ref id was fa95eb.
My payment reference id[protected]

This is a complaint regarding my booking which i made for booking id htlt8ajskc which i tried to make payment through upi bhim app but payment got deducted successfully but booking was failed i even tried to contact them they denied to get any payment for this booking id, so i want to check them to check it out clearly were is my money of 3732.00 rupess, i am really getting frustrated for this transactions. Still after 4 days no refund nothing i am really very frustrated for this payment.

Hi All,

I booked Indigo tickets PNR IKJNQT &DJ73SW of Rs 10, 121 from Goibibo. Flights got cancelled due to Covid-19 Travel Restrictions. I got email from Indigo that they have processed the full refund to the travel agency account used at the time of booking the reservation but Goibibo has not refunded my money. I contacted Goibibo. Their customer care is not reachable. I also wrote emails to their customer care id [protected]@goibibo.com but email is bouncing back so I also wrote emails to [protected]@goibibo.com & [protected]@goibibo.com but these id emails are also bouncing back.

With Regards,
Jatin Dua
[protected]

Hello,
I need to know the status of the refund on an urgent basis.

I booked two flights on february 12. My flight status of pnr no. Lhtheg is showing cancelled due to covid and when i am trying to cancel and refund, it is currently showing (Refund information for request transaction id is not available). Ticket was a one way journey. As the flight is cancelled please provide me refund of full amount for rs. 14, 552.00.
My flight pnr liv660 which is a refundable ticket for rs. 29, 170.00 is now showing that no tickets have been booked in last 1 year and was under covid cancellation. Earlier it showed that refund has been initiated but i have no update till now. Now is shows that refund is not applicable because i requested. However i have not placed any such request. The website software has automatically made this decision and is displaying the same. Pfa

I did not get any proper support from goibibo. As per airline policy, i should get full amount refund in my account as flight is cancelled by airline. No such information is being passed to me by goibibo. I do not have any plan to reschedule the flight date. Hence i should get full refund.

Airline is ready to refund full amount but goibibo is sending them request to reschedule on my behalf. See attached message from them. I am unable to reach goibibo on call and the complaint portal has also given me no response. This is cheating by goibibo.

I hope to receive a solution and do not want to further reach out through various social media portals.

Regards,

Shivangi singh

+91 [protected]
[protected]@gmail.com
S. [protected]@lancaster.ac. Uk

Spicejet refunded for cancelled pnr no J57J5L. But goibibo not refund it to my account. They stop customer care service. On mobile app, gia is unable to solve it. It is very ridiculas service by goibibo. I request to refund my amount earliest otherwise I will constraint to go consumer court

I would like to know why my pnr is cancelled. Yesterday i checked my pnr status online and it is showing cancelled and i have not received any refund or any communication as well. Please refund my full amount rs. 13, 009.

Sir,

This is to bring into your kind attention, following are my booking details:
1. PNR-QN8IMN
2. PNR-VIGLXP

Please go through the mentioned PNR. I have been trying to contact you people for the last five months. The above mentioned PNR was cancelled in view of first lock down in India. All the flights were cancelled as per the order of the Government of India.
Later on DGCA declared for full refund in terms of credit voucher or money without any cancellation charges pertaining to this COVID-19 pandemic.
I have applied for cancellation of those PNR, I had received message that your representative will call or contact to confirm the same. I didn't get any communication from your end. After almost one and half month there is two amount of Rs. 734/- and Rs. 323/-credited in my original payment method from that day I am trying to communicate with you people Even on Instagram I have dropped you messages regarding the same. Your web forms are of no use as well.
About the cancellation charges I have confirmed with Indigo Airlines and got the same reply as per the instructions given by Government of India, that there is no cancellation charges on flights during the COVID-19 lock down.
I am requesting you for the last time to resolve the issue at earliest with full refund else I have to move to DGCA to complaint about your services and also have to move to consumer forum.
--

After communication and request, i was issued complete refund from indigo for my 2 flights canceled due to covid lockdown booked via goibibo. Indigo has clearly mentioned that they have issued my complete refund into the goibibo company account (I have sms, email, ref. Number proof sent from indigo). Unfortunately, goibibo has not issued my due refund in my account. Moreover, they have blocked all their customer care numbers and customer care emails due to which i am unable to contact goibibo customer care. I want goibibo to refund my due amount to my bank account and also to call me or email me regarding my issue and respond to my emails.

Our flight was cancelled by the airline due to covid-19 and the airline (Indigo) has provided a full cash refund to goibibo which can be seen on their website. Goibibo is not passing on this refund to us. Despite repeated emails and attempts to contact them, they agent is just not responding. Apart from this being extremely bad service on goibibo's part, this is absolutely unethical and wrong. They have no right to hold on to money that has been given to them to pass on to the eventual customer.

Hi,

I have booked a ticket from blr to del on 13th june. But unforunately flight got cancelled. As airline refunded a cash money to goibibo account but goibibo refuses to get money from goair, and i have proof of money from goair as they sent a acknowledgement of refund.
Gobibo created a credit voucher instead to send me a refund.

Detail:
Pnr: j3rlxy

Doesnot able to reach customer support, my refund still not credited which was processed 13 days back for my flight PNR - SJ2S6Z, ihave received the bank reference number but bank is saying to contact goibibo as their is no details of banking reference number given from goibibo

This is sushil
[protected]

I booked several internatiinal fights
in jan2020. but due to covid19 all flights get cancelled. When I called goibibo for refund or reschedule, they are not picking up my phone. After half or an hour hold if they picked up then they disconnected my call in between.its really frustrating. No one wants to assist us. If you raise any query in goibibo portal then again it ask me to call. Around 25k stuck with goibibo. I am an existing customer of Goibibo even then this kind of service. Pathetic

Hi all,
PNR GJHTUJ
I bought a ticket May 26, 2020. Due to COVID situation airlines cancled the flight. I tried to contact with goibibo yo rebook another ticket. Suddenly, I got a mail that someone cancled my ticket and INR 1296 Money would be refunded to my account. I never cancle my ticket.
I contacted with airlines authority and they refunded full money to the agency account. But goibibo is not returning my full money. If I did not cancel my ticket, why they have cancelled it i did not understand and airlines sending full money refund, why goibibo is not going to refund my money for their faults.
Please help me. I do not have money. I lost my job too.

Hi all,
I bought a ticket may 26, 2020. Due to covid situation airlines cancled the flight. I tried to contact with goibibo yo rebook another ticket. Suddenly, i got a mail that someone cancled my ticket and inr 1296 money would be refunded to my account. I never cancle my ticket.
I contacted with airlines authority and they refunded full money to the agency account. But goibibo is not returning my full money. If i did not cancel my ticket, why they have cancelled it and airlines sending full money refund, why goibibo is not going to refund my money for their faults.
Please help me. I do not have money. I lost my job too.

I was booked air ticket hyderabad to patna travelling date 17/05/2020 by indigo 6e-466 for three passenger pnr wl3hmw but due to lockdonw flight cancelled. After my several efforts through goibibo online chating and calls to call centre no one attend till date my refund not come... Please help me

I have made 2 flight booking before lockdown but due to lockdown one of my journey has been cancelled automatically and i have rescheduled that directly through airline. But the return journey of 21.06.2020 has been cancelled by me on 16.06.2020 and i have received cancellation mail from goibibo. It's been more that 1month but not received the refund and even it is showing on goibibo app that we have travelled.
They are not available on call or mail. Even not able to submit my complaint online.
Booking id - tuanqklc5