Ibibo Group / Goibibo Complaints & Reviews

I would like to know why my pnr is cancelled. Yesterday i checked my pnr status online and it is showing cancelled and i have not received any refund or any communication as well. Please refund my full amount rs. 13, 009.

Sir,

This is to bring into your kind attention, following are my booking details:
1. PNR-QN8IMN
2. PNR-VIGLXP

Please go through the mentioned PNR. I have been trying to contact you people for the last five months. The above mentioned PNR was cancelled in view of first lock down in India. All the flights were cancelled as per the order of the Government of India.
Later on DGCA declared for full refund in terms of credit voucher or money without any cancellation charges pertaining to this COVID-19 pandemic.
I have applied for cancellation of those PNR, I had received message that your representative will call or contact to confirm the same. I didn't get any communication from your end. After almost one and half month there is two amount of Rs. 734/- and Rs. 323/-credited in my original payment method from that day I am trying to communicate with you people Even on Instagram I have dropped you messages regarding the same. Your web forms are of no use as well.
About the cancellation charges I have confirmed with Indigo Airlines and got the same reply as per the instructions given by Government of India, that there is no cancellation charges on flights during the COVID-19 lock down.
I am requesting you for the last time to resolve the issue at earliest with full refund else I have to move to DGCA to complaint about your services and also have to move to consumer forum.
--

After communication and request, i was issued complete refund from indigo for my 2 flights canceled due to covid lockdown booked via goibibo. Indigo has clearly mentioned that they have issued my complete refund into the goibibo company account (I have sms, email, ref. Number proof sent from indigo). Unfortunately, goibibo has not issued my due refund in my account. Moreover, they have blocked all their customer care numbers and customer care emails due to which i am unable to contact goibibo customer care. I want goibibo to refund my due amount to my bank account and also to call me or email me regarding my issue and respond to my emails.

Our flight was cancelled by the airline due to covid-19 and the airline (Indigo) has provided a full cash refund to goibibo which can be seen on their website. Goibibo is not passing on this refund to us. Despite repeated emails and attempts to contact them, they agent is just not responding. Apart from this being extremely bad service on goibibo's part, this is absolutely unethical and wrong. They have no right to hold on to money that has been given to them to pass on to the eventual customer.

Hi,

I have booked a ticket from blr to del on 13th june. But unforunately flight got cancelled. As airline refunded a cash money to goibibo account but goibibo refuses to get money from goair, and i have proof of money from goair as they sent a acknowledgement of refund.
Gobibo created a credit voucher instead to send me a refund.

Detail:
Pnr: j3rlxy

Doesnot able to reach customer support, my refund still not credited which was processed 13 days back for my flight PNR - SJ2S6Z, ihave received the bank reference number but bank is saying to contact goibibo as their is no details of banking reference number given from goibibo

This is sushil
[protected]

I booked several internatiinal fights
in jan2020. but due to covid19 all flights get cancelled. When I called goibibo for refund or reschedule, they are not picking up my phone. After half or an hour hold if they picked up then they disconnected my call in between.its really frustrating. No one wants to assist us. If you raise any query in goibibo portal then again it ask me to call. Around 25k stuck with goibibo. I am an existing customer of Goibibo even then this kind of service. Pathetic

Hi all,
PNR GJHTUJ
I bought a ticket May 26, 2020. Due to COVID situation airlines cancled the flight. I tried to contact with goibibo yo rebook another ticket. Suddenly, I got a mail that someone cancled my ticket and INR 1296 Money would be refunded to my account. I never cancle my ticket.
I contacted with airlines authority and they refunded full money to the agency account. But goibibo is not returning my full money. If I did not cancel my ticket, why they have cancelled it i did not understand and airlines sending full money refund, why goibibo is not going to refund my money for their faults.
Please help me. I do not have money. I lost my job too.

Hi all,
I bought a ticket may 26, 2020. Due to covid situation airlines cancled the flight. I tried to contact with goibibo yo rebook another ticket. Suddenly, i got a mail that someone cancled my ticket and inr 1296 money would be refunded to my account. I never cancle my ticket.
I contacted with airlines authority and they refunded full money to the agency account. But goibibo is not returning my full money. If i did not cancel my ticket, why they have cancelled it and airlines sending full money refund, why goibibo is not going to refund my money for their faults.
Please help me. I do not have money. I lost my job too.

I was booked air ticket hyderabad to patna travelling date 17/05/2020 by indigo 6e-466 for three passenger pnr wl3hmw but due to lockdonw flight cancelled. After my several efforts through goibibo online chating and calls to call centre no one attend till date my refund not come... Please help me

I have made 2 flight booking before lockdown but due to lockdown one of my journey has been cancelled automatically and i have rescheduled that directly through airline. But the return journey of 21.06.2020 has been cancelled by me on 16.06.2020 and i have received cancellation mail from goibibo. It's been more that 1month but not received the refund and even it is showing on goibibo app that we have travelled.
They are not available on call or mail. Even not able to submit my complaint online.
Booking id - tuanqklc5

There was airticket cancellation due to covid 19 and i had paid 20975 and they are refunding me after deducting 1450 rs without my fault.

Dear Sir / Madam,

I am writing to you to raise an issue about: Hotel Booking via Goibibo

The issue that I have experienced was: I had booked for one night for a couple at the Hotel.
Inclusions had
Free Breakfast, Free Lunch Or Dinner

Total Amountl - Rs. 1958
Without the Meal it was 600 lesser
Without the breakfast it was further 250 odd lesser. However, I paid around 850 additional for 2 meals for 2 persons.

When I called the morning of check-in Oyo said they Do NOT see any bookings for breakfast or for the meal. I googled and called the hotel number to talk to Hotel manager and was informed that Hotel does not provide any complimentary breakfast or prepaid package meal inclusions.

I informed Goibibo of the same and Goibibo desk said they will talk to OYO/Hotel.
When I reached hotel and Untill the time I checked out next morning, the Hotel still didn't have any notifications from the Oyo or Goibibo booking desk. This is after hours of being on call with multiple agents of Goibibo on and off.

It occurred on: 12/07/2020

Goibibo charged some 70 odd in the name of "convenience fee" that apart around 850 for the meals. How inconvenienced I was is evident. I am deeply pained by the attitude of Goibibo and its handling of the issue. Later l, after 3, 4 days an agent called and offered me a refund of 428 Rs. This is half of what I actually paid and went through such harrassment and they are treating me like I am a beggar that will be happy with 428.
You can imagine food costs in a hotel that has room rack rates at Rs 3000+ and water at Rs 35+. I want my full money back which was in the 850 range. I wish I could ask for a higher compensation for this harrassment.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sam Ban

Booking reference: HTLXVMVYGS

Myself Dr.Dilip Meneni, deeply regretting to inform you that you have displayed an insensitive attitude during these times of covid crisis.
I had booking made through your web portal for the AIR ASIA FLIGHT 15-317 from MUMBAI TO KOLKATA which was scheduled to depart on[protected], with my PNR NUMBER I4WGWT.
Flight was cancelled due to corona lock down. As per my request AIR ASIA airlines have refunded an amount of 3199 on[protected] as a credit voucher to go ibibo online portal.
I m deeply regretted to let you know that when I initiated a new booking the credit voucher is showing an amount of 1060 rupees only. I strongly need the reason for this discrepancy and immediate action to retrieve full amount of 3199 in the credit voucher.
After repeated attempts to communicate the travel agency they came up with apology after 14 days and ensured that the refund will be processed with in 14 days into my bank account.I waited patiently for 25 days..No refund yet no communication, even after posting on goibibo twitter account.
Mails send by the travel agency goibibo are attached.

I have a credit shell available for a cancelled domestic flight of indigo booked on 28/04/2020.PNR ZDIISB.I tried booking a new flight and credit shell was not available for use.
I tried booking through airline website, but when I typed the PNR and last name, message came as credit shell already been used, contact your travel agency.
And I tried contacting with goibibo customer service multiple times and atlast gave up and booked a new flight without credit shell.

Consumer forum - i booked a flight through goibibo under the booking reference # ag8h473fv for my journey from pune to nagpur on 17th june 2020. The goair airlines cancelled the flight however they processed a refund of rs 9, 284 whio lich they paid to goibibo since the booking was made through them. Goibibo did not refund the amount back to my credit card using which i made the payment. I tried to reach out to them by all means possible such as email, call, social media and even tried to visit their nearby office which was shut. Their email address is non responsive and their call center is telling tht they are not able to assist due to limited staff. I am unable to reach anyone. I got a reply on facebook a few days ago they they are cancelling the credit vouher that they issued and will refund the amount back to my credit card. They even sent an email confirming this however later i can still see the credit voucher and they are not refunding the money back to my credit card as they had promissed. Since this flight was cancelled by the airlines - i must get the full refund. The airlines provided the refund but goibibo is not giving the refund to me. Please help me as this is an injustice to me and my hard earned money is taken by goibibo for no reason. Its a huge amount for me and i need your help on this.

I have booked tickets for canada in february 202 0 for the date 18 may 2020, but due to lockdown, flights got suspended, goibibo team said, they ll refund my amount, or give me their go money for future bookings, but till now, there is no response from their team, not answering my calls, not responsive from any source

I had booked air ticket for two persons from pune to leh (Travel date 06 july 2020) and leh to pune (Travel date 15 july 2020) on 16 jan 2020 through goibibo (Prn no:n8mtnj) of goair airlines.
Due to india china dispute and corona pandemic i have cancelled the and goair airline has refunded amount to goibibo after deducting airline charges in terms of rs,. I requested goibibo again and again but they are not ready to refund the amount to my payment method. Inspite they issued credit voucher against the amount.
They are saying that airline has returned the amount to goibibo through credit vouchers only but the same booking done through direct airlines for another two persons and they had returned the amount to my payment method.

I am having return mail from goair saying money is returned in terms of rs only not in credit voucher. I am asking them for proof for that goair has given you credit voucher not rs, they are denying that also.

If one agent is refunding the amount then why other is not refunding. Rules are same for all agent.

As a consumer i use you as a middle person in booking for any travel or to stay anywhere even you charge extra per booking we have no issues cause that's you're service charge an that's fine but tell me 1 think i booked my flight tickets an final amount was 21981 in you're bill i paid rupees 21981 to you're account even though actually amount to be paid to airlines were 20, 776/- an then after a month of texting you guy's on twitter goibibo app on customer care number you kept on saying we will refund full amount as it is after confirmation from airlines an now you guys kept my refund as credit voucher an that's 18, 556 so what do you think of yourself are we fool or we don't have any sense the amount i paid 21981 i need that in my account as i paid you my pnr number is kyq9rd an if you don't refund me my money you better be responsible for you're actions i have been trusting you guys since long back an now this is what you guys are i need my full refund i have you're customer service recording as said you'll refund full amount if airlines doesn't deduct any amount explain all this in consumer court if i don't have my refund as soon as possible

I had booked air ticket for two persons from indore to goa (Travel date 06 april 2020) and goa to indore (Travel date 10 april 2020) on 03 march 2020 through goibibo. Due to covid19 flight got cancelled and air asia airline has refunded full amount to goibibo. I requested goibibo again and again but they are not ready to refund the amount to my payment method. Inspite they issued credit voucher against the amount. They are saying that airline has returned the amount to goibibo through credit vouchers only but the same booking i had done through make my trip for another two persons and they had returned the amount to my payment method.
If one agent is refunding the amount then why other is not refunding. Rules are same for all agents.