Ibibo Group / Goibibo Complaints & Reviews

I had booked a train ticket by the name of michael franz, login id: [protected], pnr no. [protected] from lucknow to new delhi on 14/08/2020 where i was unable to travel due to the non confirmation of the waitlist ticket which was cancelled and refunded to ibibo group by irctc.
I have attached the screenshot of the same.
Please refund the due amount asap.

Booked ticket from Mumbai to Male (Round trip) but while returning was charged 52 $ USD at Male airport stating the ticket was not booked as Indian citizen.I had booked ticket from Goibibo portal from India only.Logged ticket with Goibibo support but not received proper response.Kindy look into it.

I have booked my tickets from goibibo and it gets cancelled due to covid-19 lockdown. Airlines has given the refund to goibibo but they are not giving credit to me, not they are replying my emails even after followup since 5 months, their customer care number is also useless. I am not alone but I have seen their review on mouthshut.com, there are many victims of goibibo. I am tired after taking followup from them via emails, twitter, phone calls but still i have not received my money back. Please help, it seems like a big scam.

My sister have made two flight ticket bookings with booking i'd: n6eke1lqy on jan 18, 2020 with pnr: ke1lqy and m6ezpgjtk on jan 24, 2020 with pnr: zpgjtk. Due to lockdown as flight services were stopped the trip was not made and the amounts were subsequently credited as credit shell balance. While trying to use the credit shell for one of the pnr, it was being shown empty. On contacting the airlines we have been informed that my booking n6eke1lqy was of inr 5, 536and an amount of inr 5, 222 was credited to the credit shell. From the said booking we have booked another ticket and a balance of 1796 is left in that credit shell. Now for pnr: zpgjtk 's actual booking was of inr 4550 and the credit shell is of inr 4266. Airlines have informed me that both the credit shells are enabled. But when i try to use the credit shell of pnr: zpgjtk, i am getting"there is no credit shell balance against the details entered". I kindly need your help to resolve the issue as i urgently want to book a ticket from the credit shell of pnr: zpgjtk

I am trying to book a ticket for same traveler.

In payment options, I am not getting the option to use Credit Shell Amount of 3541 rs with GOIBIBI have for my old canceled booking PNR number LDNK6Y (flight canceled by INDIGO).

I want a book ticket now and facing this issue. I am trying to reach GOIBIBO and no one is responding either by email, phone, or online support.

This is very bad support.

Kindly fix this so that I can book my ticket now.

I complained about this number of times to customer care in facebook but no one fixes this.

I had booked a flight for an international trip from delhi to paris via chennai on 6th of march, 2019. But, due to the temporary shutdown of the company jet airways, my flight was cancelled. It has been almost a year, i have not received my refund amount.

Dear team,
My flight booking id - n6eafectc on 25th march 2020 got cancelled due to lockdown and goibibo didn't refund me back for the same till now.
Please help me to get my refund back as soon as possible.
Thanks and regards

Dear Team

This is regarding My bookingID GOMUPKGINT90C8249076 for 25th March flight which got cancelled due to COVID & I haven't recieved the refund till now. Goibibo is responding with a general message from past 6 months i.e. they are yet to receive a refund from airline LOT Polish Airlines which is a lie as LOT Airlines has reponsed with the fact the money is with Goibibo and not the airlines.
There's no way to contact Goibibo customer care seems their customer care number is out of order or they may have done it purposefully.

Please help me to get my money refunded.
Thanks
Abhishek

Our booking id: gofld9dcff[protected]
Sir we have booked tickets through your company but this time experience worst. Due to flight cancelled by spicejet and as per their email they done refund process in 1st week of april-2020 but we are waiting for refund from you.
My return journey pin v9z lrf for 6 tickets and it involved 25000 amount which was big for us.

How much time company will take that we don't know but sir your company promes us to give rs.100 per every 2 hour after 2 days. We are happy that we get more then refund amount as per your companys promis

. Waiting for favourable reply.

R d mehta
[protected]

Dear team

This is regarding booking id: gofldand21e[protected]. I had booked flight ticket from spice jet patna to hyderabad but due to covid it got cancelled. Since 3 months i am chasing with goibibo guys to refund my money but they are not refunding my money. Please help me to get my money refunded. Thanks

11th August I booked a ticket from Patna To Bangalore but the amount was debited from my account but the ticket was not generated.
I tried so many times to customer care.but no option to reach your agent.Am very disappointed. I already contacted goibibo customercare but no action ...

Pleased solve the issue

My Transaction ID[protected]

I have booked a ticket using goibibo. and i filed a tdr on 18 march for this booking and irctc have told me that they have refunded my money on 9 june and told me to contact goibibo. when i tried to contact with goibibo, they are making excuses that wait for 10-15 days but i didn't got the refund till now. and if i try to contact goibibo, they only say that we will update on this . but no any update is given . its have beeen more than 65 days but i didn't got the refund. please help me in getting this refund. my details are - User ID- abhi827136 Date of booking- 1 feb Date of journey- 18 march Tdr file- 18 march Pnr NO- [protected] TXN I'd - [protected] Passenger name- [removed] . goibibo booking id is TRNA1K0XJJIIIM . please update me on (email- [protected]@gmail.com)

I had booked flight tickets on 12 Dec 2019 from Bangalore to Mumbai for 10 April 2020 by indigo airlines and return from bombay to bangalore on 27 May by Air India airlines by GOIBIBO APP.

Due to COVID CANCELLATION, both the flights got canceled and the amount was returned to GOIBIBO as credit shell which was visible till June 2020.

Now when i had to do rebooking and i checked Goibibo app and nothing is visible on the app and no past booking is visible upon putting email, no response and customer helpline runs a recorded IVRS and gets disconnected..

Seems we have been cheated and i look forward for my money 20969 back.

Complaint content
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Hi ibibo team,

This is regarding my unsuccessful online transfer via ibibo (Payu) gateway.

I have transferred an amount of ₹641.00 on 17-july-2020 from my south indian bank towards idea cellular (Vodafone) for recharging my mobile (Ph:[protected]).

Details are as below

- south indian bank transaction was successful and money has been debited from my account vide reference ibibo-shp[protected]
- unfortunately money was not credited towards idea cellular (Vodafone). I have already enquired with idea and got confirmation that transaction was not captured in their system and issue might be due to some technical glitches from the 3rd party payment gateway.

To summarize, ₹641.00 has been deducted from my bank account, but mobile recharging was unsuccessful. So would you please help to do necessary arrangement to refund the amount, which was transferred via ibibo (Payu) gateway

Thanks and regards
K u joy
[protected]@yahoo.com
Ph:[protected]

Regarding this pnr b3zd2d and nh64yx cancelled during covid19 lockdown. Goibibo issued credit shell. I can not use it i haven't plan travelling nothing close and i have returned home so please refund my amount.

Booked tickets from Johannasburg to Bangalore and Back prior to COVID19 outbreak in December 2019. Travel plan was in April. Post cancellation of flights . GOIBIBO not allowing to apply for refund online asking me contact customer care but customer care not responding.

user name : [protected]
registered email : [protected]@gmail.com

Booking references / PNR :

WLKJEE, Z8PFJF, XIZW4M, Z8PFJF

250/- deducted from my bank account but not credited in my airtel app...
Please do needful...

I have booked ticket from newdelhi to surat of 1st august but the flight was cancelled by airline. If airline cancelled his flight that is not customer fault then also goibibo has deducted my amount. When i asked to goibibio to refund my amount because if flight is cancelled that is not my fault.
Goibibo has denied to refund my amount.

Air asia flight was booked through goibibo on march but the flight got cancelled due to covid-19 by the airlines till today i did not get the refund from the agent i have been continuously writing mail but till now no favourable action has been taken from goibibo.

Dear sir/madam,
Request to kindly check my refund status of my train number-16724 ananthpuri exp, from ncj-ms, dated 7april 2020, pnr-[protected], the said train was cancelled due to prevailing covid-19 situation in india, as government of india guidelines all train services are cancelled from 22/02/2020, and refund will automatically get credited to users account, but unfortunately i didn't get my refund amount for this cancelled booking.
Hence it is requesting you to kindly refund me my amount.
Thanking you,
Yours faithfully
Jatinder singh
[protected]
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