Ibibo Group / Goibibo Complaints & Reviews

My first complaint to goibibo on 27july 2020.
Dear sir \ madam,
i have booked flight tickets from goa to mumbai departure dt.15 august 2020 with pnr no. Lzfzfc (Air asia flight i5-472) through goibibo app on 17 jully 2020.
I received message from air asia airline on 25 jully 2020, that your flight i5-472 (Goi-bom) on 15-aug-20 is canceled due to regulatory restrictions.
Then i contacted with air asia...

It is not a complaint but a request to Refund the amount for cancelled flights pl. We have Booked tickets from Vijayawada to varanasi and back with PNR Numbers:UNDHPN and ZNBDTA for four members: The last name is:Mrs prasuna Gudipati. The mails received are being enclosed for your kind information and action pl.

1. PNR/Booking Ref.: UNDHPN
Status Date of Booking*
CANCELLED 25 Jan 20 07:21:18 (UTC)
*Booking...

TDSQ7L_eTicket-1, KDZI5D_eTicket
Booked flight tickets from GOibibo on 26th and 28th march 20.from Aurangabad maharastra to Delhi and return back.
Due to corona, india was locked down .all flight was cancelled .
I want returned my amount .i dont want credit shell....

I had booked flight from GOIBIBO, on 26 march20 from Aurangabad, MH to delhi and returned flight on 28 march 20 from Delhi to Aurangabad MH.Due to corona all india was lockdown .all flights were cancelled .Now Goibibo has to return back my amount .But the not returned .They have given credit shell .I dont want credit shell.I want reurned back my money ....

This is my Booking Id - SEA[protected].
I had received a confirmation on refund as credit note..but have not yet received the credit note.
I tried n number of times to connect the Goibibo team for my update, it’s been more then 2 to 3 months but in vain..would request you to please go through my issue and resolve it.. I am also attaching few email conversations for your reference for your better understanding....

Dear ibibo

There is no option to login i want to check my email,
do the needfull myemil id [protected]@ibibo.com...

Dear Sir/Madam

PNR JFG8SV FLIGHT TICKET REFUND NOT EXECUTED WHEREAS INDIGO ALREADY CLEARED THE REFUND ON 9 JULY20. ( JOURNEY DURATION 25 APRIL 20 DEPARTURE AND 5 JUNE 20 RETURN)

RETURN TICKET OF PNR NHM3XC REFUND STILL AWAITED. INDIGO CANCELLED FLIGHT ON 20/3/20 WITH CLEAR MAIL TO CUSTOMER STILL GOIBIBO SAYING TICKET IS UTILIZED.

Attaching screen shots of messages received from indigo airlines.br...

I already booked return tickets via goibibo, sometime on feb 2020. The flight was due on april 2020, but due to covid situation, all domestic flights were cancelled or postponed.

That time i tried to contact goibibo, but since they were not responding (Via e-mail/twitter/phone), i reached out directly to the airlines, and requested them to re-schedule the ticket. The airline (Airasia) did honour my request and did a re-schedule...

I had booked a ticket maa-bah-lgw (Chennai to london via bahrain) thru goibibo in gulf air.
Onward journey date = `11.3.2020
Return journey date = 22.03.2020
Due to the sudden declaration of corona pandemic, the return journey from london to chennai of 22nd march 2020 got cancelled by the airline.
When i claimed for refund / extension without fine for this return journey the airline asked me to contact goibibo....

Sir,
I am dibakar biswas, recently book tickets from goibibo of pnr jpubje but the flight got cancelled even i have booking insurance of booking but goibibo refund show to me 4844 rs instead of 5303 which have first mail. But my bank reflect that refund amount is 4724.44, i do not know why this is happening. Account screenshot attached. Also i have receive two different mail from same booking of refund. Try resolve by goibibo virtual...

I have booked a flight ticket from jammu to delhi on 9th august 2020. I got a message from airlines that flight has not rescheduled and they have given an option for free cancellation. I cancelled the flight and the company provided me refund of rs 5278. But goibibo is providing me a refund of rs 4156. This is completely fraud as i was bound to cancel the flight due to air line reschedule. I want my full money back.

Pnr: jq7nne...

The refund against cancelled transection is not yet recieved, it always says "refund under process" and if i try to get refund details i always got a prompt stating "dear customer, we request you to please wait for 30 mins as the cancellation request placed by you for your booking is still under process. We will update you once the cancellation request gets completed within 30 mins.
" and the status is same since i cancelled the ticket.br...

Pnr no. Gfnkwr
I booked flight ticket in goair through goibibo website. For ranchi-bangalore-cochin trip. Paid rs.7258/-. Later the flight cancelled by goair and issued full refund of 6958/- as cash to agency goibibo (Email attatched) and told me to contact goibibo to get the money.
Now the goibibo is playing drama. They said goair issued them credit voucher only so there is no refund to original payment mode. Only they can...

I have made net banking payment for purchasing online course from www.rajneetiseekho.com (Dated 25th july 2020 at 10:30 am) but my money debited from my union bank account and transaction failed.
Your ibibo ref id was fa95eb.
My payment reference id[protected]...

This is a complaint regarding my booking which i made for booking id htlt8ajskc which i tried to make payment through upi bhim app but payment got deducted successfully but booking was failed i even tried to contact them they denied to get any payment for this booking id, so i want to check them to check it out clearly were is my money of 3732.00 rupess, i am really getting frustrated for this transactions. Still after 4 days no refund nothing...

Hi All,

I booked Indigo tickets PNR IKJNQT &DJ73SW of Rs 10, 121 from Goibibo. Flights got cancelled due to Covid-19 Travel Restrictions. I got email from Indigo that they have processed the full refund to the travel agency account used at the time of booking the reservation but Goibibo has not refunded my money. I contacted Goibibo. Their customer care is not reachable. I also wrote emails to their customer care id [protected]@goibibo.com...

Hello,
I need to know the status of the refund on an urgent basis.

I booked two flights on february 12. My flight status of pnr no. Lhtheg is showing cancelled due to covid and when i am trying to cancel and refund, it is currently showing (Refund information for request transaction id is not available). Ticket was a one way journey. As the flight is cancelled please provide me refund of full amount for rs. 14, 552.00.br...

Spicejet refunded for cancelled pnr no J57J5L. But goibibo not refund it to my account. They stop customer care service. On mobile app, gia is unable to solve it. It is very ridiculas service by goibibo. I request to refund my amount earliest otherwise I will constraint to go consumer court...

I would like to know why my pnr is cancelled. Yesterday i checked my pnr status online and it is showing cancelled and i have not received any refund or any communication as well. Please refund my full amount rs. 13, 009....

Sir,

This is to bring into your kind attention, following are my booking details:
1. PNR-QN8IMN
2. PNR-VIGLXP

Please go through the mentioned PNR. I have been trying to contact you people for the last five months. The above mentioned PNR was cancelled in view of first lock down in India. All the flights were cancelled as per the order of the Government of India.
Later on DGCA declared for...