Ibibo Group / Goibibo Complaints & Reviews

Dear sir / madam,

I am writing to you to raise an issue about: flights ticket

The issue that i have experienced was: booked ticket for dubai to chennai & chennai to dubai.

It occurred on: 6/08/2020 when tried reaching your customer support as ivr is not allowing to talk with an agent.

I want full refund of both tickets. Due to pandemic, no plans for travelling another one year.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Khalith ahmed c

: [protected]@dummymobemail.com

Hi - I had flights from Mumbai to Toronto with Ethiopian Airlines on April 1, 2020 through Goibibo. Due to lockdown, I had got call from Goibibo that they would provide me a reschedule code t reschedule this flights within a year. But I never received any code. On contacting Ethiopian Airlines directly, the Hyderabad agent provided a reschedule code to Goibibo, copying me on email, for rescheduling. Still no action. I have written at least 20 email and received no response. The contact numbers on the website are not useful, and if it get connected, they raise a ticket and mark it as resolved saying the case is sent to appropriate department for action. The amount is 49500 and its been more than 5 months now receiving no confirmation or help from the travel provider. There is no easy way to contact them or get a clear resolution.

Summary of Conversation:
1. They said they will provide reschedule code
2. Then they said they are short of staff and helping people only within 24 hours of travel
3. On March 31 and April 1 (travel within 24 hours) - no contact
4. Then they stopped replying to emails, calls say they are under lockdown so no staff
5. Now they say they are only helping people travelling within a month
6. Now, they are saying, we are not assisting on call because we don't have staff so book or contact through website.
7. Website says your ticket is under covid cancellation and we are trying to contact airlines (while airlines already gave them code)
8. No other chat or contact option is helpful, not even cancelling the ticket is working.

We had booked tight through Goibibo for flight from Pune to Bhopal for 15th April'2020, through Air India Flight (AI482) leaving Pune at 12.35pm and reaching Bhopal by 2.00pm. However due to Corona Virus rapid spread in all parts of India, this flight was cancelled by Airlines.
Passenger was Mr. Milind Sharma.

Since the flight was not used the amount of INR 4995/- would have been refunded to us, but as of this writing we have not received the refund. In-fact we received one mail from Goibibo on 12th May'2020 stating that the refund will be done in the source account within 21 days. It is almost 3 month and we have not received the funds.

Kindly look into the matter and let we know by when same will be refunded, or Goibibo is not interested in paying back our money.

For reference, I am enclosing Ticket/ Confirmation of Ticket and Mail from Goibibo regarding refund.

I have been trying but there is no response.

Good Evening,

I booked a GO-AIR flight G-8 120 class H from Bengaluru to Delhi
schedule from 11:40 to 14:30 which got cancelled as per the attached screen shot.

Later on on the goibibo portal it shows that i have travelled.
You may refer the second screen shot.

Is this a joke ? or another procedure to extract money from
the wallets of needy people who are desperate to travel under urgent circumstances as the service is no longer being used due to its pathetic customer treatment.

Actions taken so far:-

1. Tried calling the customer services but no one answers or the call is never received
There is no formal medium of complain on the website

2. Tried reaching out to the official goibibo chatbot.There is chat bot which refuses to accept any form of faults from the company's portal perspective

3. I had also lodged a complain on resolver which is the main website for consumer complains associated with goibibo but it seems its closed now.
https://www.resolver.in/companies/goibibo-complaints

There is no forum or medium through which we can connect with them for complains.
None of the complain forums are reachable. This is the only medium.

It seems the airline service is taking advantage of the Global Crisis Situation of Covid to get money from the consumers.

This is a highly disappointing service offered by the Goibibo.

worst regards,
Aayush

I had booked a ticket via indigo airlines through go ibibo which was cancelled. Indigo airlines refunded the money to goibibo. Goibibo inturn told me they have initiated the process for refund into my account but i never got it and each time i contact them they say it will be credited after 14 working days but it is never credited and i have been waiting for 5 months now.

Hello
I’m contacting you in regards to the booking against pnr no. V8w12u and f4niwd for amount ₹6, 215.
This was a round trip ticket with departure from delhi to pune on march 23 and pune to delhi on march 28. However, i got my flight rescheduled to april 2 and april 6, respectively because of covid. Unfortunately, due to the current covid pandemic crisis, the flight did not operate.
After contacting air asia for several times, they informed me that they refunded the amount to goibibo. However, goibibo seemed unwilling to give me my refund. Air asia clearly mentioned that the refund had been done to the agency. But there is no way where i can contact goibibo. Goibibo has been careless and is not able to solve my issue since april. I request you to take an action against it.
Thanks and regards,
Eesha

We had booked return tickets for austrailia in january. The travel
Date was in april and couldnt fly due to lockdown. By march 30th my refund was accepted and we received a confirmatio and timeline email. Its been 3 months and we havent received the refund yet. Need immediate reponse on this.

I booked flight tickets in feb for travel in june from hyd-delhi, delhi- leh..leh-chandigarh, chandigarh- hyd ...pnr(YYERXC, J91Y4, A41FSV)but flight s got cancelled due to covid-19...
I contacted airlines, they returned the amount to goibibo through which i boojed tickets... but goibibo made itsel[censored]ncontactable.. its phone lines are automated n doverting to online support.. online support is making me go round and round and nowhere i am getting my issue answered... no person to explain things.. i tried this many times... kindly take action and see that my refund is done.thankyou.

You are requested to please confirm when will i receive the money against the flight cancelled by airlines. Details given below :

This has reference my below mentioned ticket no. & pnr no. Against flight no. Flight no. Ai-492.

Pnr no.  yvsmg

Ticket no. [protected] seat no. 2f

Date  4th july, 2020 at 5 pm jaipur-delhi

Kindly note, above mentioned flight was cancelled by airlines due to that i could not travel and have to book another evening flight from kishangarh to delhi and spend extra money to reach out to kishangarh from jaipur.

By now i have not received refund of my money amounting rs. 5131. Since, the cancellation was from airlines end money has to be returned automatically in my account.

Note  have paid the same via my citibank credit card.

An early response would be highlight appreciated.

Hello,

I had booked a flight during covid 19 situation on 24/04/2020. However, due to this lockdown flight got cancelled and goibibo has provided me with credit shell amount and with validity till feb 2021. But i dont have any plan to go for any trip till feb 2021 and according to goibibo only the reticket can be booked on same names on which the booking was done before. This is total fraud and harrasment of the customer. Ideally, i should get my refund amount in my bank account why arethey giving me this # of credit shell. I dont want your credit shell. I want refund my amount in my bank account or else i have to raise a consumer forum complaint against goibibo for the fraud.

Following was my flight details :
Pnr fi696b
Jammu to pune
Date : 24/04/2020
Booking id: nsgfi696b
Booked on mon, feb 17, 2020

Hi, i am sudhir kumar
I have not received my refund amount already 20 days is over. My pnr sef9xd. Amount have been credited from spicejet to gobibo account on 7th july. But gobibo has not transferred in my account till today 30th july. Please help me to get my amount back. I have sent mail but no reply now. Sent massage on twitter, no response.

My first complaint to goibibo on 27july 2020.
Dear sir \ madam,
i have booked flight tickets from goa to mumbai departure dt.15 august 2020 with pnr no. Lzfzfc (Air asia flight i5-472) through goibibo app on 17 jully 2020.
I received message from air asia airline on 25 jully 2020, that your flight i5-472 (Goi-bom) on 15-aug-20 is canceled due to regulatory restrictions.
Then i contacted with air asia customer care executive for refund of tickets on 26th july 2020, they had told me your flight i5-472 (Goi-bom) on 15-aug-20 is canceled due to regulatory restrictions so you will get full refund of rs. 2773/- with refund ref. No 69058677.
Details of customer :-
Name :- mr sagar r kathoute
Mb. No :- [protected]
Flights details :- goa to mumbai
Flight no :- i5-472 (Air asia)
Departure date:- 15 august 2020
Departure time :- 00.50 am
Status :- confirmed
Pnr no :- lzfzfc
Booking id :- airline: i5/lzfzfc
Refund amount :- rs.2773/-
Refund id :- [protected]Air asia)
so i humbly request you kindly look into the matter and refund my money to my account number as early as possible.

Thanks & regards
Mr sagar r kathoute
[protected].
Reply received from goibibo (Refund initiation) on 30 july 2020.
The details are as follows:-
On thu, 30 jul 2020, 6:16 pm
Hide quoted text
Booking id: naklzfzfc
Booked on: july 17, 2020, 12:49 p. M.
Booking cancelled
Dear sagar,
Your booking cancellation request has been submitted successfully..
The applicable refund will be refunded once the amount has been received from the airline.
Below are the details for your cancellation: airasia
Goa - mumbai
[protected]
Booking no. Naklzfzfc
No. Of tickets 1
You paid (*deducting discount values inr 2784.0
Airline penalty inr 0
Goibibo fee (*includes non-refundable charges like meal, seat, baggage etc..) inr 450
Your refund amount to bank inr 2334.0
Keep travelling,
Team goibibo

My second complaint to goibibo for refund
Dear sir / madam,
With reference to your mail in respect of refund amount initiation, you have initiated refund of rs.2334 /- with transaction id. Gomupkgande[protected] dated on 30 jully 2020.
i had paid rs.2784/- for flight booking from goa to mumbai (Pnr no lzfzfc) and same flight has been cancelled by concerns air line (Asia airline) due to regulatory restrictions and i beared big loss along with mental harrashment and loss of my valuable time apart from giving me compensation of loss's and you are as a travelling agent goibibo charging me rs.450/- ( charges like meal, seat, baggage etc.. ) this is rediculas and unlawful.
I humbly request you kindly review this issues again and refund whole amount of rs.2784/- to my payment account without deducting any charges at the earliest.

Thanks & regards
Mr sagar r kathoute
[protected]

It is not a complaint but a request to Refund the amount for cancelled flights pl. We have Booked tickets from Vijayawada to varanasi and back with PNR Numbers:UNDHPN and ZNBDTA for four members: The last name is:Mrs prasuna Gudipati. The mails received are being enclosed for your kind information and action pl.

1. PNR/Booking Ref.: UNDHPN
Status Date of Booking*
CANCELLED 25 Jan 20 07:21:18 (UTC)
*Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.

IndiGo Passenger(s)
1. Mr. Drumakanta Gudipati 2. Mr. Atchuta Gudipati 3. Mrs. Renuka Gudipati 4. Mrs. Prasuna Gudipati

Refund Information:
• For bookings made through travel agent:
If you have cancelled your reservation through any IndiGo channel, then a credit shell is created, which is valid for one year. The credit shell can be utilized for same passengers by contacting your travel agent.
If you have cancelled through your travel agent, please contact travel agent for refund details.
• For bookings made directly through IndiGo:
If your booking was cancelled online on the IndiGo website and you have opted for a refund, the balance amount will be credited to your credit/ debit card or bank account in 5 to 7 working days.
If your booking was cancelled online on the IndiGo website / call center / Airport and you have opted for a reservations credit shell, you can use the available amount for future IndiGo bookings within one year by contacting our call center or through our Airport ticketing counters.
If your booking was made and cancelled using your IndiGo website log in account, then the reservations credit will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your IndiGo account or by calling our 24X7 call center.
Fare Summary
PNR Credit Shell INR 22, 072.00
Personal contact information
Address : ibibo Group, 5th Floor
Company Name : Goibibo
Home Phone : [protected]
Email : [protected]@gmail.com


Interglobe Aviation ltd.(IndiGo), Global Business Park, Gurgaon, Haryana, India. Call +91 [protected] or +[protected]

2. PNR/Booking Ref.: ZNBDTA
Status Date of Booking*
CANCELLED 25 Jan 20 07:21:21 (UTC)
*Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.

IndiGo Passenger(s)
1. Mr. Drumakanta Gudipati 2. Mr. Atchuta Gudipati 3. Mrs. Renuka Gudipati 4. Mrs. Prasuna Gudipati

Refund Information:
• For bookings made through travel agent:
If you have cancelled your reservation through any IndiGo channel, then a credit shell is created, which is valid for one year. The credit shell can be utilized for same passengers by contacting your travel agent.
If you have cancelled through your travel agent, please contact travel agent for refund details.
• For bookings made directly through IndiGo:
If your booking was cancelled online on the IndiGo website and you have opted for a refund, the balance amount will be credited to your credit/ debit card or bank account in 5 to 7 working days.
If your booking was cancelled online on the IndiGo website / call center / Airport and you have opted for a reservations credit shell, you can use the available amount for future IndiGo bookings within one year by contacting our call center or through our Airport ticketing counters.
If your booking was made and cancelled using your IndiGo website log in account, then the reservations credit will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your IndiGo account or by calling our 24X7 call center.
Fare Summary
PNR Credit Shell INR 20, 108.00
Refund Amount INR 20, 116.00
Personal contact information
Address : ibibo Group, 5th Floor
Company Name : Goibibo
Home Phone : [protected]
Email : [protected]@gmail.com


Interglobe Aviation ltd.(IndiGo), Global Business Park, Gurgaon, Haryana, India. Call +91 [protected] or +[protected]

In this regard, I had a talk with the Indigo Airlines and according to their advise, I am herewith sending you all the details regarding our travel pl. With refernce to the above I request you to kindly initiate the refund to us. Once I receive from your end I will be sending you the details of my ICICI account to be transfered . Hope I receive your message as quickly as possible.

TDSQ7L_eTicket-1, KDZI5D_eTicket
Booked flight tickets from GOibibo on 26th and 28th march 20.from Aurangabad maharastra to Delhi and return back.
Due to corona, india was locked down .all flight was cancelled .
I want returned my amount .i dont want credit shell.

I had booked flight from GOIBIBO, on 26 march20 from Aurangabad, MH to delhi and returned flight on 28 march 20 from Delhi to Aurangabad MH.Due to corona all india was lockdown .all flights were cancelled .Now Goibibo has to return back my amount .But the not returned .They have given credit shell .I dont want credit shell.I want reurned back my money .

This is my Booking Id - SEA[protected].
I had received a confirmation on refund as credit note..but have not yet received the credit note.
I tried n number of times to connect the Goibibo team for my update, it’s been more then 2 to 3 months but in vain..would request you to please go through my issue and resolve it.. I am also attaching few email conversations for your reference for your better understanding.

Dear ibibo

There is no option to login i want to check my email,
do the needfull myemil id [protected]@ibibo.com

Dear Sir/Madam

PNR JFG8SV FLIGHT TICKET REFUND NOT EXECUTED WHEREAS INDIGO ALREADY CLEARED THE REFUND ON 9 JULY20. ( JOURNEY DURATION 25 APRIL 20 DEPARTURE AND 5 JUNE 20 RETURN)

RETURN TICKET OF PNR NHM3XC REFUND STILL AWAITED. INDIGO CANCELLED FLIGHT ON 20/3/20 WITH CLEAR MAIL TO CUSTOMER STILL GOIBIBO SAYING TICKET IS UTILIZED.

Attaching screen shots of messages received from indigo airlines.

Indigo cleared all refunds without any cancellation charges. So goibibo is not authorized to deduct any charges, as all flight cancellations are through Airlines himself and customer has no constraints.

I AM JOBLESS FROM MARCH-20 I AM IN DIRE NEED OF REFUND. PLEASE DO THE NEED FULL.

ONLINE SUPPORT IS VERY COMPLICATED AND THERE IS NO SCOPE FOR DIRECT CONTACT. ALL CUSTOMER CARE NUMBERS NOT CONNECTING TO CUSTOMER CARE DIRECTLY.

My mail ID [protected]@hotmail.com / (Mobile:-[protected]/[protected])

Regards
Deepak Rupal

I already booked return tickets via goibibo, sometime on feb 2020. The flight was due on april 2020, but due to covid situation, all domestic flights were cancelled or postponed.

That time i tried to contact goibibo, but since they were not responding (Via e-mail/twitter/phone), i reached out directly to the airlines, and requested them to re-schedule the ticket. The airline (Airasia) did honour my request and did a re-schedule later some time in 2020.
And i got the ticket as well - this was completed in april 2020.
Surprisingly when i looked at the ticket - i saw it has a different route, and when i contacted airaisa they said the ticket has already been cancelled and refunded to goibibo.

I did not get any notifications from them, regarding this new update. However, as i tried to book a new set of tickets (Based on the credit note of last ticket), i saw that there's no airasia flight from goibibo site for the month of october 2020, whereas other travel aggregators do have regular flights!

On reaching out to goibio on twitter, they did not even reply.

I need some help to get this resolved - best if i can book some other flights without paying extra on the same timelines, that i had earlier.

Unfortunately, goibibo is not helping or even replying on this.

I had booked a ticket maa-bah-lgw (Chennai to london via bahrain) thru goibibo in gulf air.
Onward journey date = `11.3.2020
Return journey date = 22.03.2020
Due to the sudden declaration of corona pandemic, the return journey from london to chennai of 22nd march 2020 got cancelled by the airline.
When i claimed for refund / extension without fine for this return journey the airline asked me to contact goibibo.
But goibibo is not attending to my complaint.
1. Their app does not list the above booking
2. There is no call center where i could call due to pandemic
3. Emails sent to them are returned asking me to complaint thru the app (Which again, as mentioned above does not list this booking at all)
I am unable to get any response since march 2020