Ibibo Group / Goibibo Complaints & Reviews

Our flight was cancelled by the airline due to covid-19 and the airline (Indigo) has provided a full cash refund to goibibo which can be seen on their website. Goibibo is not passing on this refund to us. Despite repeated emails and attempts to contact them, they agent is just not responding. Apart from this being extremely bad service on goibibo's part, this is absolutely unethical and wrong. They have no right to hold on to money that has...

Hi,

I have booked a ticket from blr to del on 13th june. But unforunately flight got cancelled. As airline refunded a cash money to goibibo account but goibibo refuses to get money from goair, and i have proof of money from goair as they sent a acknowledgement of refund.
Gobibo created a credit voucher instead to send me a refund.

Detail:
Pnr: j3rlxy...

Doesnot able to reach customer support, my refund still not credited which was processed 13 days back for my flight PNR - SJ2S6Z, ihave received the bank reference number but bank is saying to contact goibibo as their is no details of banking reference number given from goibibo...

This is sushil
[protected]

I booked several internatiinal fights
in jan2020. but due to covid19 all flights get cancelled. When I called goibibo for refund or reschedule, they are not picking up my phone. After half or an hour hold if they picked up then they disconnected my call in between.its really frustrating. No one wants to assist us. If you raise any query in goibibo portal then again it ask me to call....

Hi all,
PNR GJHTUJ
I bought a ticket May 26, 2020. Due to COVID situation airlines cancled the flight. I tried to contact with goibibo yo rebook another ticket. Suddenly, I got a mail that someone cancled my ticket and INR 1296 Money would be refunded to my account. I never cancle my ticket.
I contacted with airlines authority and they refunded full money to the agency account. But goibibo is not returning my full money....

Hi all,
I bought a ticket may 26, 2020. Due to covid situation airlines cancled the flight. I tried to contact with goibibo yo rebook another ticket. Suddenly, i got a mail that someone cancled my ticket and inr 1296 money would be refunded to my account. I never cancle my ticket.
I contacted with airlines authority and they refunded full money to the agency account. But goibibo is not returning my full money. If i did not...

I was booked air ticket hyderabad to patna travelling date 17/05/2020 by indigo 6e-466 for three passenger pnr wl3hmw but due to lockdonw flight cancelled. After my several efforts through goibibo online chating and calls to call centre no one attend till date my refund not come... Please help me...

I have made 2 flight booking before lockdown but due to lockdown one of my journey has been cancelled automatically and i have rescheduled that directly through airline. But the return journey of 21.06.2020 has been cancelled by me on 16.06.2020 and i have received cancellation mail from goibibo. It's been more that 1month but not received the refund and even it is showing on goibibo app that we have travelled.
They are not available...

There was airticket cancellation due to covid 19 and i had paid 20975 and they are refunding me after deducting 1450 rs without my fault....

Dear Sir / Madam,

I am writing to you to raise an issue about: Hotel Booking via Goibibo

The issue that I have experienced was: I had booked for one night for a couple at the Hotel.
Inclusions had
Free Breakfast, Free Lunch Or Dinner

Total Amountl - Rs. 1958
Without the Meal it was 600 lesser
Without the breakfast it was further 250 odd lesser. However, I paid around...

Myself Dr.Dilip Meneni, deeply regretting to inform you that you have displayed an insensitive attitude during these times of covid crisis.
I had booking made through your web portal for the AIR ASIA FLIGHT 15-317 from MUMBAI TO KOLKATA which was scheduled to depart on[protected], with my PNR NUMBER I4WGWT.
Flight was cancelled due to corona lock down. As per my request AIR ASIA airlines have refunded an amount of 3199 on[protected]...

I have a credit shell available for a cancelled domestic flight of indigo booked on 28/04/2020.PNR ZDIISB.I tried booking a new flight and credit shell was not available for use.
I tried booking through airline website, but when I typed the PNR and last name, message came as credit shell already been used, contact your travel agency.
And I tried contacting with goibibo customer service multiple times and atlast gave up and booked...

Consumer forum - i booked a flight through goibibo under the booking reference # ag8h473fv for my journey from pune to nagpur on 17th june 2020. The goair airlines cancelled the flight however they processed a refund of rs 9, 284 whio lich they paid to goibibo since the booking was made through them. Goibibo did not refund the amount back to my credit card using which i made the payment. I tried to reach out to them by all means possible...

I have booked tickets for canada in february 202 0 for the date 18 may 2020, but due to lockdown, flights got suspended, goibibo team said, they ll refund my amount, or give me their go money for future bookings, but till now, there is no response from their team, not answering my calls, not responsive from any source...

I had booked air ticket for two persons from pune to leh (Travel date 06 july 2020) and leh to pune (Travel date 15 july 2020) on 16 jan 2020 through goibibo (Prn no:n8mtnj) of goair airlines.
Due to india china dispute and corona pandemic i have cancelled the and goair airline has refunded amount to goibibo after deducting airline charges in terms of rs,. I requested goibibo again and again but they are not ready to refund the amount...

As a consumer i use you as a middle person in booking for any travel or to stay anywhere even you charge extra per booking we have no issues cause that's you're service charge an that's fine but tell me 1 think i booked my flight tickets an final amount was 21981 in you're bill i paid rupees 21981 to you're account even though actually amount to be paid to airlines were 20, 776/- an then after a month of texting you guy's on twitter goibibo...

I had booked air ticket for two persons from indore to goa (Travel date 06 april 2020) and goa to indore (Travel date 10 april 2020) on 03 march 2020 through goibibo. Due to covid19 flight got cancelled and air asia airline has refunded full amount to goibibo. I requested goibibo again and again but they are not ready to refund the amount to my payment method. Inspite they issued credit voucher against the amount. They are saying that airline...

I had booked tickets from goibibo (And am a gold user for this company) but due to covid19 situation the flights were not operational. I got my tickets converted into open tickets and in this regard have received mail from goibibo also as a proof. But recently received messages that it is cancelled and on the app it is showing as travelled. I am stuck and dont know what is the status of my tickets...

Dears,

I was having a booking with goibibo and jazeera airways from kuwait to delhi to and fro with booking id - mysmf[protected].
Due to the current pandemic my airline cancelled the booking and paid refund on 16th jun-20 and still till date i am waiting to get refund from them.
I have raised so many request drop so many emails but they always say we are looking at it.
Can some one help....

Travel date 9th may 2020, booked in airindia express singapore to chennai. (Pnr yruosd) due to covid19 issue, just i canceled the ticket.

Ticket amount is rs 44100/-
After the cancellation penalty, they have to pay me rs.32388.

I got mail from airindia express on 20th may 2020, the amount already transferred to travel agent (Goibibo). But so far i am not received money from goibibo. More over i could...