Ibibo Group / Goibibo Complaints & Reviews

I have booked two tickets on mumbai-delhi sector (Pnr : jdv2rf), which got cancelled by airlines due to covid pandemic and airlines confirmed full refunds via acm.

However, in goibibo site, it is shown that passengers have travelled. Initially it was shown that refund is in process but afterwards they simply wrote passengers have travelled. Kindly look into the matter and dont harass in an already tizzied time.

Cant...

Hi team,

I booked a round trip ticket for myself and sreeraj on 16th feb 2020 for a travel to hanoi from kolkata and back dated 30th september to 10th october 2020 for ₹34419, pnr gq1ejr. However, the airline, indigo informed me that the flight is cancelled due to covid and the full refund will be processed to my original payment method.

So i should get full refund but goibibo processed a refund of ₹16162...

Booked indigo ticket using kotak bank app (Goibibo is travel partner). When the flights were cancelled, i didn't receive a refund. Airline confirmed that refund was issued to goibibo.
Goibibo booking # is n6ehq2lte....

Dear team
Its really unfortunate that i not getting any response from goibibo that why i am forced to mail you about my grievience.
I had booked tickets from your portal for spicejet then lockdown was imposed and flights were cancelled automatically. Spicejet had provided credit shell but after follow up with them they have initiated my refund which is credited to your portal.
I am in financial crisis this time and in...

I booked one flight from banglore to hyderabad in airasia through goibibo for the date of 24 march and my flight got cancelled by them and they asked to raise refund. Then i raise on refund and they said me to wait, but its been 4 months and now they are telling that, "there will be no refund applicable for your booking, as we have aborted the cancellation placed by you as per request". Clearly they are playing with me and not refunding my...

Sir, I have booked my ticket from Goibibo.com in Indigo Flight being PNR No. TL51WG and also booked in SpiceJet being PNR Nos. GBJ8WJ and NDL7GD. My money is in credit shell. I request you to please kindly return my money as soon as possible in the following bank details.
Account Name- Rosan Shaw
Account No. [protected]
IFSC- SBIN0002021...

On 8th july 2020 i made my ticket from delhi - bhopal for 12th july (Journey date), the transaction was made, money was deducted and yet ticket wasn't issued.
I tried talking to their customer service but no response was given, just an automated ivr reply.
Please look into the issue.
I am attaching the receipt here with, which has the required details...

I have not travelled on 22 of april 2020 due covid19 and i want my refund amount as soon as possible my booking i'd is tuac34qg4....

Hi, i booked a qatar airways flight to travel from hyderabad to miami having travel date on mar 27 2020 from goibio but flight got cancelled because of covid19. From the next day on wards i am requesting for refund but there is no proper response from goibibo. I have raised several complaints from past 1 month to both qatar as well as goibibo. Qatar airways confirmed that they have processed the refund from their side but goibibo is not refunding...

Dear sir/ madam,

I had booked two ways flight from goibibo that is hyderabad to tirupati and tirupati to hyderabad in rs 7635rs.
After few days i received message that my flight has been cancelled, so i contacted to flight customer care service they updated me that due to flight cancellations they are refunding full amount to goibibo and goibibo can process my amount.in fact i got confirmation email from the flight...

I booked goindigo flight ticket through goibibo on 24th may 2020 pnr "aqdvnb" but flight got suspended due to covid-19 knockdown in india.
I spoken with goindigo customer care they told me that they refund full amount on 6th june 2020 to goibibo. Transaction id is[protected], i'm trying calling past 1 month to goibibo customer care numbers[protected] /[protected] /[protected] /[protected] /[protected] and also sent email...

Flight booked through goibibo pnr md8atd and ticket number is[protected].
My finnair delhi to edinburgh return flight canceled due to covid-19 and full refund issued by the airline. Why isn’t goibibo giving that refund to me? Instead goibibo is lying to me for the past 2 months by saying that the refund is still being processed by the airline whereas the truth is that the airline has issued full refund to me. Screenshot of the...

I have initiated my refund on 28th June.They told me to wait for 15 days..now I again submit a complaint and they called and they told me to wait another 10 days.I want to know the reason why they are playing with us as team assured over phone that we will get in within 15 days. As a member of go ibibo I never expect this misbehavior from thier end .This will lose their customer satisfaction.Please request to look in this matter.....

Dear sir/ma'am
I have requested for rescheduling of my flight on 4th july 2020. My flight was on 5th july 2020 with indigo6e-982 with pnr ynhc7n and i have requested to reschedule on 30th july 2020 for the same flight. Till date it is showing booking in progress for rescheduled flight of 30th july'20 and reschedule requested for flight on 5th july'20. I have attached the screenshot for the same. I have requested before 24 hours of...

There is no email id provided to contact customer service or even to raise any complaint.
Any mail sent to goibibo comes back as no reply email id and we are forced to check online 24/7 online chat forum where there is no correct reply received for any query as it is automated question answer with few pre defined questions.

there is no way to escalate any complaint or send any mail which can be used to track the delay....

We had booked the tickets for two person on Sunday, Mar 10, 2019 details below:
journey date : 08 Jun'2019
Brussel - Amsterdam and Amsterdam - Bangalore
Booking Id: RMDWLZB4D
Airline : JetAirways

Later on 17th April Airline stopped working and asked us to cancel our tickets.
We got the ticket cancelled by Goibibo as they were not willing to provide any alternative flight and got an email saying...

I made an international booking through Goibibo from new delhi to doha and return, due to covid -19 I cancelled my booking on 16th of April and I accepted all the cancellation charges, with all the endless calling and waiting i still haven’t received any refund and also they are not receiving any calls now . So i want to file a fraud complaint against them as their covind refund timings are also completed now Thankyou Sudhanshu rai...

Hi, i've been having issues with goibibo privacy as my pic reflect in google search engine with goibibo link below. What kind of issue is it?
Happening 2nd time. Had a tough time removing it earlier. This is so annoying.

Pls guide me on deactivating the account by all means. I'm no longer using goibibo.

Mail - [protected]@gmail.com

Thanks in advance...

Hi, i've been having issues with goibibo privacy as my pic reflect in google search engine with goibibo link below. What kind of issue is it?
Happening 2nd time. Had a tough time removing it earlier. This is so annoying.

Pls guide me on deactivating the account by all means. I'm no longer using goibibo.

Thanks in advance...

Hi team, goibibo is lying and saying it will automatically process the refund when they receive from airline. My refund was processed on 10 june but still they are not helpful.

No way to reach to them on call, social media

My booking details in attachment....