Ibibo Group / Goibibo Complaints & Reviews

Respected sir/ma’am
I am a doctor by proffession and had a conference which had to be held on 5th-7th april at goa. Due to the covid circumstances the flight was cancelled and rescheduled to 11th september. I have paid a huge sum of money i. E 44k for the booking through your agency with lot of trust and faith. But i am sorry to say that the services you provide are very pathetic, i do understand this situation but no calls are being answered, flights are being rescheduled on its own without my permission and no audacity from your side sir. Therefore, i want a proper full refund at the earliest.
Sir, it is your duty to serve the country in this situation the right way and not fool innocent people by gulping down their hard earned money.

Sir i have already done as mentioned above and airasia claims that your agency is the one who is going to refund our money as it carries all our booking information and account handled were done by your agency.

Sir i am again requesting you not to fool us in such a way, its our hard earned money. What would you do if you loose your 44780inr, maybe not a big deal but yes it is a hell lot of deal for middle class people like us. You should be helping us in these covid times and not put impose to each other and what you and airasia are doing not ethical.

I beg you to please look into this matter as soon as possible.

Dr. Deepika
Pnr: osugjl

My booking ID is TUAZWDK6G and according to them they would refund my money back to Visa debit but have not the done so. Tried contacting them no answer to phone or email or Facebook messages.

Dear sir, this informs you that, i have ticket had booked through on the goibibo side of the air indigo flight. The flight has been canceled via air indigo. But the goibibo portal has not updated the status and refund amount has not been received. Air indgo amount refund 13936 rs. So please give me your refund amount. With attached flight cancellation status receipt.

This informs you that, i have ticket had booked through on the goibibo side of the air indigo flight. The flight has been canceled via air indigo. But the goibibo portal has not updated the status and refund amount has not been received. Air indgo amount refund 13936 rs. So please give me your refund amount. With attached flight cancellation status receipt.

I had canceled my flight ticket when the Jet airways was a out to temporary shutdown. I am supposed to get about 10, 000 rupees refund. But not yet got it. Flight was cancelled much before the Date of Journey 23 May 2019. And till now no information. I hd booked my flight ticket through GOIBIBO. They are straightly denying their responsibility and saying they did not gt from Jet airways. They are not even providing any detail of filed claims. Please help to guide me how I can get refund?

I have struggling to get a refund from goibibo from past 5 monhs
Goibibo booking id: sea[protected]
Pnr : er4d7l
100 + tweets, mails
Still no response

Lost hope.. Please hlep

I had booked a train ticket by the name of michael franz, login id: [protected], pnr no. [protected] from lucknow to new delhi on 14/08/2020 where i was unable to travel due to the non confirmation of the waitlist ticket which was cancelled and refunded to ibibo group by irctc.
I have attached the screenshot of the same.
Please refund the due amount asap.

Booked ticket from Mumbai to Male (Round trip) but while returning was charged 52 $ USD at Male airport stating the ticket was not booked as Indian citizen.I had booked ticket from Goibibo portal from India only.Logged ticket with Goibibo support but not received proper response.Kindy look into it.

I have booked my tickets from goibibo and it gets cancelled due to covid-19 lockdown. Airlines has given the refund to goibibo but they are not giving credit to me, not they are replying my emails even after followup since 5 months, their customer care number is also useless. I am not alone but I have seen their review on mouthshut.com, there are many victims of goibibo. I am tired after taking followup from them via emails, twitter, phone calls but still i have not received my money back. Please help, it seems like a big scam.

My sister have made two flight ticket bookings with booking i'd: n6eke1lqy on jan 18, 2020 with pnr: ke1lqy and m6ezpgjtk on jan 24, 2020 with pnr: zpgjtk. Due to lockdown as flight services were stopped the trip was not made and the amounts were subsequently credited as credit shell balance. While trying to use the credit shell for one of the pnr, it was being shown empty. On contacting the airlines we have been informed that my booking n6eke1lqy was of inr 5, 536and an amount of inr 5, 222 was credited to the credit shell. From the said booking we have booked another ticket and a balance of 1796 is left in that credit shell. Now for pnr: zpgjtk 's actual booking was of inr 4550 and the credit shell is of inr 4266. Airlines have informed me that both the credit shells are enabled. But when i try to use the credit shell of pnr: zpgjtk, i am getting"there is no credit shell balance against the details entered". I kindly need your help to resolve the issue as i urgently want to book a ticket from the credit shell of pnr: zpgjtk

I am trying to book a ticket for same traveler.

In payment options, I am not getting the option to use Credit Shell Amount of 3541 rs with GOIBIBI have for my old canceled booking PNR number LDNK6Y (flight canceled by INDIGO).

I want a book ticket now and facing this issue. I am trying to reach GOIBIBO and no one is responding either by email, phone, or online support.

This is very bad support.

Kindly fix this so that I can book my ticket now.

I complained about this number of times to customer care in facebook but no one fixes this.

I had booked a flight for an international trip from delhi to paris via chennai on 6th of march, 2019. But, due to the temporary shutdown of the company jet airways, my flight was cancelled. It has been almost a year, i have not received my refund amount.

Dear team,
My flight booking id - n6eafectc on 25th march 2020 got cancelled due to lockdown and goibibo didn't refund me back for the same till now.
Please help me to get my refund back as soon as possible.
Thanks and regards

Dear Team

This is regarding My bookingID GOMUPKGINT90C8249076 for 25th March flight which got cancelled due to COVID & I haven't recieved the refund till now. Goibibo is responding with a general message from past 6 months i.e. they are yet to receive a refund from airline LOT Polish Airlines which is a lie as LOT Airlines has reponsed with the fact the money is with Goibibo and not the airlines.
There's no way to contact Goibibo customer care seems their customer care number is out of order or they may have done it purposefully.

Please help me to get my money refunded.
Thanks
Abhishek

Our booking id: gofld9dcff[protected]
Sir we have booked tickets through your company but this time experience worst. Due to flight cancelled by spicejet and as per their email they done refund process in 1st week of april-2020 but we are waiting for refund from you.
My return journey pin v9z lrf for 6 tickets and it involved 25000 amount which was big for us.

How much time company will take that we don't know but sir your company promes us to give rs.100 per every 2 hour after 2 days. We are happy that we get more then refund amount as per your companys promis

. Waiting for favourable reply.

R d mehta
[protected]

Dear team

This is regarding booking id: gofldand21e[protected]. I had booked flight ticket from spice jet patna to hyderabad but due to covid it got cancelled. Since 3 months i am chasing with goibibo guys to refund my money but they are not refunding my money. Please help me to get my money refunded. Thanks

11th August I booked a ticket from Patna To Bangalore but the amount was debited from my account but the ticket was not generated.
I tried so many times to customer care.but no option to reach your agent.Am very disappointed. I already contacted goibibo customercare but no action ...

Pleased solve the issue

My Transaction ID[protected]

I have booked a ticket using goibibo. and i filed a tdr on 18 march for this booking and irctc have told me that they have refunded my money on 9 june and told me to contact goibibo. when i tried to contact with goibibo, they are making excuses that wait for 10-15 days but i didn't got the refund till now. and if i try to contact goibibo, they only say that we will update on this . but no any update is given . its have beeen more than 65 days but i didn't got the refund. please help me in getting this refund. my details are - User ID- abhi827136 Date of booking- 1 feb Date of journey- 18 march Tdr file- 18 march Pnr NO- [protected] TXN I'd - [protected] Passenger name- [removed] . goibibo booking id is TRNA1K0XJJIIIM . please update me on (email- [protected]@gmail.com)

I had booked flight tickets on 12 Dec 2019 from Bangalore to Mumbai for 10 April 2020 by indigo airlines and return from bombay to bangalore on 27 May by Air India airlines by GOIBIBO APP.

Due to COVID CANCELLATION, both the flights got canceled and the amount was returned to GOIBIBO as credit shell which was visible till June 2020.

Now when i had to do rebooking and i checked Goibibo app and nothing is visible on the app and no past booking is visible upon putting email, no response and customer helpline runs a recorded IVRS and gets disconnected..

Seems we have been cheated and i look forward for my money 20969 back.

Complaint content
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Hi ibibo team,

This is regarding my unsuccessful online transfer via ibibo (Payu) gateway.

I have transferred an amount of ₹641.00 on 17-july-2020 from my south indian bank towards idea cellular (Vodafone) for recharging my mobile (Ph:[protected]).

Details are as below

- south indian bank transaction was successful and money has been debited from my account vide reference ibibo-shp[protected]
- unfortunately money was not credited towards idea cellular (Vodafone). I have already enquired with idea and got confirmation that transaction was not captured in their system and issue might be due to some technical glitches from the 3rd party payment gateway.

To summarize, ₹641.00 has been deducted from my bank account, but mobile recharging was unsuccessful. So would you please help to do necessary arrangement to refund the amount, which was transferred via ibibo (Payu) gateway

Thanks and regards
K u joy
[protected]@yahoo.com
Ph:[protected]