Ibibo Group / Goibibo Complaints & Reviews

Subject: my flight ticket mumbai-chennai 7th may 2019

My pnr no. V5eyxt.

I had booked air ticket through goibobo travels for mumbai-chennai sector for 7th may 2020, by vistara airways. Unfortunately, as you are aware the flight got cancelled due to covid-19.
I had requested vistara airways for full refund money of rs.4580/- and with great difficulty they had agreed for the full refund. A copy of the mail message to this effect from vistara airways is appended below. Subsequently i received refund advice from goibobo intimating full refund of rs, 4580/-, a copy of the refund advice is also appended below for your perusal.
However i am surprised to receive refund of rs.1923/- only instead f rs.4580/-. I am at a loss to understand as to why a huge amount of rs.2657/- has been deducted, when no service has been rendered to me. Morever vistara airways have refunded the full money of rs.4580/- to gobibo; but goibibo have refunded me only rs.1923/-.
I am a senior citizen and i have no other source of income. I would therefore request you to instruct goibibo to refund me the balance amount of rs.2657/- immediately.

Thanks.

(P. A. Ramakrishna)

=
Below is copy of mail from vistara airways intimating me that i am eligible for full refund of rs.4580/-

From: cust relations
To: "[protected]@yahoo.com"
Sent: tuesday, may 26, 2020, 07:54:17 am pdt
Subject: re: my flight reservation from mumbai to chennai

Dear mr. Ramakrishnan,

Greetings from vistara.

This email is in regards to your refund request, we would like to inform you that we have checked your tickets and found that the tickets are already refunded from our end on the 13th may'20 to your travel agnet for the full amount.
We wish to explain to you that the ticket has been issued through a travel agent as per their agreed terms and conditions, therefore any refund request in the ticket can be processed through them only.
We request you keep in touch with your travel agent to claim your refund, we have shared the details with our concerned team to notify your travel agnet.
We hope that we are able to answer the concern.
Thank you for contacting vistara.

Regards,
Neelam lakra
Senior executive - customer relations
Tata sia airlines limited
=

Copy of refund advice from goibibo

Hulk. Goibibo.com/refund

Refund details for bom-maa
Refund amount
Refund to bank rs.4580/-
Details:
Refund request date [protected]
Refund processed on [protected].55.12
Arn (Acquired ref. No.) n. A.
Brn (Bank ref. No.) na

Please instruct goibibo to refund me the balance amount of rs.2657/- immediately. Thanks

I booked room on 26 june for one night stay at Hisar on 27 June. My amount deducted and afterthat they show payment failed whenever I received transaction successful message from upi. Executive said to wait for three days amount automatically refund back in your account.But after five days I will not receive any amount through bank I confirmed bank they said amount credited in beneficiary account on 26 June. I have already sent all documents regarding amount credited in goibibo account through bank and upi.
Afterthat I will not receive refund back
Booking id- HTLJDD8YGT

BB91SJ ticket PNR number
Travel from Jharsuguda to Hyderabad

But due to some operational issues spicejet has cancelled the flight and they called to me also refund has transferred to Goibibo as i yook ticket through this application.
But i checked with goibibo they have no idea or no updates about this. Then i waited and cancelled request given in goibibo but till date no reply and no money back.
I confirmed with Spice jet again and they told refund has gone to Goibibo.
Pic of ticket attached please give my money back its not my fault and due to this flight my connection flight from Hyderabad to cochin was lost and that money has gone

I have booked a ticket thru your website last year in month of april 2019 on jet airways from atq-del-sin unfortunately jet airways flights was grounded from then until now i am following you to get refund back my money now its been more than a year i just frustrated from you guys that nothing effort your taking from your side what yor are doing and why is that blody such delays in processing my refund. I need my money back immediately anyhow i dont to heare anymore excuses from you or else i will be going to give consumer complaint against your company.

My PNR J743GK my Refund Was RS. 13030 aNd aiRline Refunded you Full Credit and You Only giving back only RS 402 That Not fair I want my full refund back and airline has Refunded full amount to Goibibo but haven't give half of my money I want my full refund back help me

Hi Team,

As of now I created 9th ticket in GOIBIBO, For one Flight Cancellation(From Airlines end). Not sure How many tickets required to provide the solution.

In my latest ticket (#[protected], goibibo team provided infomation like "processed Cash Refund Amount - INR 44528".Not sure where is my remaining amount ( Total amount I paid --47, 315/-)??

In earlier ticket "31602608", Clearly mentioned that, They are going to do full refund. Below is the complete mail

[protected][protected][protected][protected][protected]-----
"This mail is in regards to your Booking Id - TZLBC6QQ.

Please be informed that full refund has been initiated and it would be credited in 3 parts, i.e., INR 24, 789, INR 20, 409 & INR 2, 100.

Total refund INR 47, 298.

And please note that refund is already in process, kindly wait for up to 30 days for refund to be credited over same payment mode."

[protected][protected][protected][protected][protected][protected]

Questions are :

1) why there is a change in refund amount?
2) Jun 9 2020, GOIBIBO said alaready processed (47, 298/-),
again Jun 20 2020, GOIBIBO said, processed (44, 528/-)
This means Jun 9th 2020 made a false statment saying that processed ?
3) chatbot GIA says refund amount is (47, 298/-), I don't undestand which one is correct and what to trust?
4) Stange this is, Every time GOIBIO Team says full refund, In any of the tickets, I don't see the amount I paid which is mentioned in Invoice.

Attached chatbot jia information and, earlier ticket refund amount on full refund.

FYI
----

Scott reference number for the refund :[protected].

Below are the list of TICKETS(8) raised and tickets crated date.

Ticket - [#31571167] - May 27 2020
Ticket - [#31586845] - Jun 3, 2020
Ticket - [#31590761] - Jun 4, 2020
Ticket - [#31594533] - Jun 5, 2020
Ticket - [#31596985] - Jun 6, 2020
Ticket - [#31602608] - Jun 9 2020
Ticket - [#31651531] - Jun 30 2020
Ticket - [#31655530] - July 1 2020

Thanks,
Pradeep
+91-[protected]

I have cancelled my international flights on 21st March. Goibibo did not refunded back my cancellation amount till now. They are not reachable via customer care number and no response in mails. Please help.

Email: [protected]@gmail.com
PNR : SHYYLV
Booking ID: TUAB5NP8A

I have booked a flight on may 18th from las vegas to chennai. Unfortunately the flight was cancelled due to covid-19. The goibibo is not refunding the money and whenever trying speak to the custmercare they are not responding properly. I have attached ticket details.

Email id :- [protected]@gmail.com
Mob:- [protected]

I booked my flight yesterday from pnq - ixg. However my ticket status is showing in progress from yesterday. Ticket amount was deducted from my card. There is no e ticket being received and no pnr.

I tried multiple channels for help but they re just ignoring my commnet twitter/fb/email.
Such a pathetic experience so far with goibibo. Worst customer experience.

Booking i'd - gofldand0395e[protected]

Hi goibibo,

I was searching for goibibo cs phone number and got this number.
This number is mentioned as goibibo customer care number_ [protected]

It was metioned with below details on fb page:

Goibibo customer care number_ [protected]
[protected] ticket cancel payment pending please call me support number: [protected]

Sometime they are saying we are goibibo support and sometime tata cliq.
And they are always saying to download software from playstore and follow some process and u will get refund.
They are fraud and looting customer money.

As i have booked train ticket from goibibo on march 26 but still i didnt get any refund amount and as they are very poor company they dont have any proper customer support service now i am stucked in between please help me out that what action shall i take and what is procedure

Sir/ madam,

As per information received from spicejet they have initiated the refund for rs. 10, 311/- against booking pnr cblzmw on 22 may 2020. But i have not received my refund till date.

Request you to refund the same to my account on priority.

Dinesh kumar

I have received the credit shell from indigo but i am not able to apply the same on my goibibo account. I am using it for the same contact in whose name i have received the credit shell. I called up indigo to book the ticket but on their payment portal it says to contact ibibio but ibibio doesn't have the option to use credit shell and ibibio people are not getting contacted their mails bounce their chat is a bot doesn't answer their phone numbers get disconnected on ivr. I am being given a run around since one week and not able to get resolution.
Indigo pnr : fm2tma

Pls help

Regards
Azhar

New comment - [#31185711]

This is to bring into your attention that this is a long pending matter, further you don't need to pay a penny from your pockets rather the airlines had agreed long back for the refund and with your inefficiency you are delaying the same for an inordinate period.

Even after receiving ref mail and every info, it's been 3 months they are in silence.

Regards,

Rahul dasgupta

I had booked air india flight from delhi to ranchi on 26-may 2020 through goibibo app.
The flight got cancelled. I submitted all the documents for the refund on the same day from airport itself along with a letter received from air india counter. The air india representative told me that you will get refund within 2-3 days. I am trying to call airindia and goibibo customer care but getting no response. 2-3days back in goibibo app it was showing refung in process but while going through goibibo app today i found it is showing that you have travelled and you cannot cancel your booking and will get no refund. How it is possible?
The flight got cancelled and now they are saying that you have travelled.
Attaching both the screenshot.

1. I had booked my airasia ticket from hyd to srinagar for 04 jul 2020

2. I got a message (Sms) from airasia informing cancellation of the flight on 29 mar at approx 2000 hr

3. I have been trying to contact airasia and goibibo on phone, email and twitter since last night but to no avail.

4. Iam undergoing a lot of trauma since the cost of new flight booked is 9000/- more than what i had paid earlier.

5. Iam in the army and my timely reporting the unit is of operational and security importance. I couldn’t have delayed the move.

6. Airasia is running a flight in the same sector at different timings. I feel cheated. They’ve cancelled my booking just to earn additional money, since the same airlines is now offering tickets at higher cost.

Hi team,

I would like to raise formal complaint against goibibo. I booked 3 international flights with them and due to lockdown i couldn’t take it. I tried to contact goibibo through their new covid form - they never reply to that request, through their ivr which never connects to any executive, through direct email - they reply back “its non responsive email, please raise through covid form”
As per dgca rules i’m get my full refund due to covid cancellation.
I finally tweeted to seek at least some reply from goibibo. They replied “will get back to you”, after 7 days again no reply. I again tweeted, they replied “cancel your flight and rebook any time, increase flight charge will be applicable “. They took four months to give me this useless option. Then i go back to goibibo app, it gives me no option to cancel the booking ir do anything with that booking, it only showing covid cancellation. Why the hell goibibo is so careless, man customer has lacs stuck with you and you dont care? You completely looting your customers. It just not me they did this with almost 1000 customers. I want my refund. As formal complaint against goibibo.

Regards,
Priya sisodiya

I have booked 25 air tickets (Tru and fro) in month of february 2020 but our air ticket amount is not refunded in our account by ibibo due to cancelled during lock down period by government of india

Our around 1, 70, 000 rupees in their wallets. We have not future plan to travel

We are very depressed.. Do needful help us

Air tickets
Ahmedabad to pune (Below pnr)
1. Wyfg2m no. Of passengers: 9
2. Zesyhq no. Of passengers: 5
3. Cce6jt no. Of passengers: 9
4. Vy2hsc no. Of passengers: 1
5. Kc46mw no. Of passengers: 1

Pune to ahmedabad (Below pnr)
1. V8jq6s no. Of passengers: 9
2. Ybq1fz no. Of passengers: 5
3. Kdimkd no. Of passengers: 9
4. Mdghgd no. Of passengers: 1
5. Kc46mw no. Of passengers: 1

Sir/mam i have booked airline tickets through goibibo but due to covid situation all international flights are cancelled. They now not returning our amount, delta had already refund our payment but goibibo telling they r waiting for response. This is not done in this corona period we need money, my hard earning money which they r not giving us back

The issue that i have experienced was: i was to fly to greece from 2 may 2020 to 9 may 2020. Because of covid reasons, india did not even allow me to leave the country. Because of this, i demanded that my flight amount be refunded. Goibibo clearly refused this stating that, gulf air, the airline, is not processing any refunds. Even for rescheduling the only option they offered to me was to travel again in 2020. After multiple arguments for 2-3 months, as the date of the trip came closer, i chose to cancel the ticket. Even after canceling in early may, as on today, i haven't received the remainder amount from goibibo. The amount is almost inr 70000. They are also charging me convenience fee for cancellation. Ever since i have started to interact with them, i havent received any confidence that they will pay me back. Whenever i ask them, they say that since the airline has not refunded the amount, they can't pay the same to me. Incredibly frustrating dealing with their customer service team.

I would actually like full refund of my flight money. I would also like goibibo to be more sympathetic towards their customers, since there is a lot of money at stake and these are tough times for me and my family.