Ibibo Group / Goibibo Complaints & Reviews

I have booked flight tickets on 11th december, 2019 for travel on 13th april and 22nd april 2020 from cochin to port blair and back respectively in spice jet and indigo flights. Unfortunately, due to national lockdown during the travel period, on my request, airlines have refunded the fares to the travel agency i. E goibibo.
I am unable to contact goibibo as they don't provide any contact information in their web portal.
Please...

They updated us that they processed the refund. It's more than one month we didn't received it. Raised ticket 31593770. After that also not a single response from them....

We have booked our flights from ahmedabad to bangkok and return dated 1st may 2020 to 6th may 2020.
Due to covid 19 our flights got cancelled from air asia.
We are trying to contact both the comapnies continuously but none of them respond and our calls are disconnected.

We as a customer invest our money in a reputed and well known companies and still they are doing such frauds!!!

Booking id...

I booked two international flight tickets from Goibibo (round trip) for me and my husband on **th February, ****. My date of journey was **rd May, **** and the return flight was on **th May, ****. Due to Covid** lockdown, both the flights were cancelled by respective airlines assuring us of getting a full refund. On contacting the airlines, they confirmed that they had already processed a cash refund of both the flights to the concerned travel...

I had a plan of travelling to india from kiev. But the flight got cancelled due to covid. Now goibibo is not returned my money. It's been a long wait already. They are fraud.
Details: n4944x
Date of travel: 13th june 2020...

Cancelled my booking (Amdm3gv9p) mumbai-mauritius return for 2 adults +1 child on 23mar2020,
Received "refund initiation mail" on 29apr2020 that
No refund to bank
Amount refunded in gocash refund amount

But no refund received in bank as well as in gocash.
Also, refund amount stated in incorrect when booking was cancelled.
Kindly assist....

Had ordered clothing material on friday with the following transaction details.. But till now haven't received any order confirmation and the payment has not been refunded.. Kindly look into the matter.
Transaction for inr|1000.0 to ibibo web pvt ltd has been completed successfully with reference id[protected]....

Though goibibo i had 2 flights booking for 7th june 2020 which i tried many times with customer executive to give me option for ticket cancelation benefits due covid 19 outbreak as per airlines air asia declared policy.

But on my repetitive request also goibibo support staff have done nothing, they referred me to airlines to talk with them while airlines (Air asia - ava) advising us go with on your travel agent.
br...

I have mailed several times, tweeted and no response. Kindly refund my hard earned money back asap. I have no future travel plans for few years...

Date of incident: 22 april 2019
This is in regard to booking id: tuakdw33w.
Pnr: xumbur

It has been over a year (1 whole year from 2019 to 2020) following up with goibibo for refund. This is my 3rd complaint on consumer complaint forum and every time they label my complaint as [resolved] despite of doing nothing. I didn't know that refund process will be so much painful when goibibo claim that they are customer...

Hi team,

As of now, created 5 tickets and none of are not answered with right information.

Moreover, in the last ticket "#31594533", it's suggested that not to raise any further quries".

Below are the list of tickets raised and tickets crated date.
Ticket - [#31571167] - may 27 2020
Ticket - [#31586845] - jun 3, 2020
Ticket - [#31590761] - jun 4, 2020
Ticket - [#31594533]...

We have booked 2 different flight ticket for 4 passengers with goibibo.com, and because of covid 19 both flight cancelled. But their is no response from goibibo.com, continously following up for refund but always giving false promises. Now a days their cuatomer care directly disconnect our calls. Airline asking us to contact your travel agent because you have done booking with them not with airline. Really frastrate why we should book with...

We had booked a return trip flight with goibibo. Due to corona virus we had to cancel the same. It has been over a month but they haven't responded back....

The flight (Pnr - ezbhrp) was cancelled because of the country wide lockdown. I had requested the airline (Air asia) to initiate a refund because i did not want credit shell. The airline has confirmed that they have refunded the amount to goibibo on 6th april 2020. However, goibibo has not refunded a penny to my bank account. It has been 70+ days. I am not able to contact the customer support team by any means. Please see my purchase history...

Booking id tuagp2tgu. Booking still under progress for 02 jun 20 air india flight from delhi to jaipur scheduled departure 0550 hrs. Payment done. 02 jun 20 passed. I want my money back...

As per[protected], after 60 days of complaint, goibibo mark my concern and processed refund of my cancelled airlines to my source account and even after acknowledgement again cancelled refund process and block my amount rs. 16698 and also you lower amount of credit vocuher is showing.
Issue refund in source account as per my 60 days old request....

Air Asia has refunded our ticket booking amount and sent email confirmation as well as message, however Goibibo is holding that money from last more than one month. As a agent for this booking Air Asia is refunded money to Goibibo account.
This is not correct and my amount should be refunded by Goibibo on immediate basis.

Air Asia Booking ID reference: Y5C2KA
Goibibo Booking ID reference: NAKY5C2KA
br...

I do not get my refund. Irctc cancelled my ticket and refund my ammount. But goibibo do not refund my ammount. I booked two tickets. My pnr numbers are [protected] and [protected]...

I have booked two air tickets from trivandrum to new delhi on 2nd april 2020 for the flight on 15 april 2020 but due to lockdown the flight was cancelled and i postponed my flight to 17 april 2020 again it was cancelled due to extension of lockdown. I called the airlines vistara customer care then they told me that they had cancelled my ticket booking and full refund amount is initiated to the travel agent that is @goibibo. When i contacted...

As i had booked a train ticket from your application on january/1/2020, from kyj junction to akv junction, date. 18/5/2020.
It's more than 10 days and irctc had refunded the amount to your account. So i am humble requesting you to refund my amount as soon as possible.

Thakyou...