Ibibo Group / Goibibo Complaints & Reviews

Travel date is on 16 April 2020 with pnr no's
BEW57B
W7HBWP
X73VFP
KB3ZPQ
NY9QQT
N6VC7M

We're from spiritual aasharam of Mount top, Rajasthan. so kindly refund the amount of the pnr status booked on 16 April 2020

[protected]@gmail.com
[protected]

We have booked mum-singapore and singapore mumbai back this is in jan 2020 before covid 19 lock down in india. Airline have put a remark of full refund while we cancelled the flight where rs 10855 /- was refunded and other part of rs 10070/- is still pending from jan 2020 which i have been trying from past 6 months to get it but no respond from them.

Pnr was dh93jm need solution asap

Thai Lion Air ready to refund the fare for cancelled flight. Goibibo is not submitting BSP/RA Link for them to refund.

BookingID: AMDJPTMNE
PNR: KPTPGC

Amount of Transaction: 53325/-

Dear sir,

Refund has been processed by air asia airline agst pnr r13qqp and g2r1jw of original payment mode due to cancellation of covid-19 on 01.04.2020. But goibibo not transfer till now in our account. Please processed my refund respectively.

Flight was scheduled from kolhapur to hyderabad on 27th feb and later it was cancelled. I tried reaching you guys but no response nor customer care number is working.

Dear Team,

Please confirm on priority as mentioned refund status because still I have not received any amount.As confirmed by Spicejet team has refunded to you.

Kindly look it this matter.

Aside Spicejet team you also marked this email to Goibibo for transfer refund to me asap .

Rgds,

Rupesh Suri

[protected]

----- Forwarded message -----
From: Appellate Authority
To: [protected]@yahoo.co.in
Sent: Tuesday, 16 June, 2020, 07:52:17 pm IST
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG

Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below emails regarding pending refund under the above mentioned PNR

We would like to inform you that amount of INR 1448 & INR 2036 has been refunded from our end dated 16th Jun'20 & would request you to contact your travel agency (GO IBIBO WEB PVT LTD) for refund claims. The refund amount will be as per their terms of contract.

In case of any further clarification please feel free to contact us.

Thanks & Regards,
Aadpreet Singh
From The Office of Appellate Authority, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 16/06/2020 15:00
To: ajay.[protected]@spicejet.com; [protected]@spicejet.com; hm.[protected]@nic.in; [protected]@spicejet.com; [protected]@spicejet.com; deepak.[protected]@gov.in; bsrai.[protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG

Dear Team,


Please confirm ?????????????????????????????? how long time you need for small refund and from last 02 months you are making foolish to me in my critical time.

Are you giving refund to me or not .Clear it.

On Monday, 15 June, 2020, 03:32:35 pm IST, Rupesh Suri wrote:

Dear Team,


Confirm any TAT for refund( last 2 months already gone) and where is your commitment as done by Pallavi Madam by 2nd June 2020 and still not getting refund from spicejet.

That is very worst & pathetic service by your end.

On Sunday, 14 June, 2020, 07:44:29 pm IST, Rupesh Suri wrote:

How much time you need???? Any tentive period . Last 2 months you are lingering to me about my refund.you making foolish to me. That is harrasment by all you.

On Sunday, 14 June, 2020, 07:35:33 pm IST, Appellate Authority wrote:


Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below emails regarding pending refund under the above mentioned PNR

Please be assured that our team is working upon priority regarding the refund pending in above PNRs & shall get back to you with an update at the earliest.

Upon a careful and meticulous review of your concern, we regret to inform you that we will not be in a position to process full refund in above PNRs.

We consider you a most valued customer and hope that you can appreciate our position in this matter. If we are able to accommodate you in any way that is within our company policy, we will be most happy to do so.

We seek your patience and cooperation in this regard.

Thanks & Regards,
Aadpreet Singh
From The Office of Appellate Authority, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 14/06/2020 12:06
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Cc: [protected]@nic.in; ajay.[protected]@spicejet.com; [protected]@rbi.org.in; kamal.[protected]@spicejet.com; hm.[protected]@nic.in; [protected]@nic.in; [protected]@nic.in; [protected]@govmu.org; [protected]@nic.in; [protected]@gmail.com; [protected]@nic.in; deepak.[protected]@gov.in; bsrai.[protected]@nic.in; [protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG


Dear Team,


Finally I asking to you about for are you refunding to me or not otherwise after your harassment so long time to me in this Covid 19 & unemployment (me) I am doing suicide and all mishappening with my family for all of you responsible.Take care all of you for this tragedy with my family.

Rgds

On Saturday, 13 June, 2020, 11:08:52 pm IST, Rupesh Suri wrote:

Dear Mr.Singh and Team,


Kind for your information these tickets are cancelled in April 2020 (G9J49M-SG941 & HC7LFG-SG8704 )month that time 2nd lockdown was running and every time you are reverted about only refund status will be update on priority but not given the concrete revert and not serious about customer centricity and failure in code of conduct & compliance.


Please check first own office records about these tickets are cancelled in April 2020 then revert with refund status.

Your Pallavi Madam reverted (2nd June 2020 )about refund will be come on in next 5-7 days but still linger on by Spice Jet team and nobody taken responsibility as a seniority level.


My humble request to all of you refund to me without deduction immediately otherwise if I do suicide and any mishappening with my family because I and my family is suffering from critical financial crunch due to unemployment & Covid 19 problem then all of you ( SPICE JET TEAM) responsible and all Govt Seniors to this email marked about your failure about my refund from last 2 months & this type is your reputation in market about customer care.

All Govt. seniors to request please look it this matter because Spice Jet team is linger on my refund from last 02 months on senior level.

Please take care.

Rgds,

Rupesh Suri


Please take care

Please confirm are you giving or not refund to me about mentioned cancelled tickets are in 2nd lockdown.Please you check own records then revert.

On Saturday, 13 June, 2020, 10:01:46 pm IST, Appellate Authority wrote:


Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below emails regarding pending refund under the above mentioned PNRs.

We would not be in the position to process the full refund in above PNRs as booking was cancelled before the announcement of 2nd lockdown. Further, we shall update you about the refund status of remaining amount at the earliest.

We seek your patience and cooperation in this regard.

Thanks & Regards,
Aadpreet Singh
From The Office of Appellate Authority, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 12/06/2020 14:17
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Cc: [protected]@nic.in; [protected]@rbi.org.in; ajay.[protected]@spicejet.com; [protected]@rbi.org.in; kamal.[protected]@spicejet.com; hm.[protected]@nic.in; [protected]@nic.in; [protected]@nic.in; [protected]@nic.in; [protected]@govmu.org; [protected]@nic.in; [protected]@gmail.com; [protected]@nic.in; [protected]@dgca.nic.in; deepak.[protected]@gov.in; bsrai.[protected]@nic.in; [protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG

Dear Team,

Good Afternoon,


As per Supreme Court order cleared about all airlines should be refund without any deduction of all cancelled tickets in Covid 19 problem to customers immediately but my refund is too long pending after so many trail mails sent to you.This email also marked to higher authority of airlines & Govt.ministry department ( PMO, DGCA, SUPREME COURT, CONSUMER COURT, FINANCE, RBI ) but not still getting refund and pallavi Madam has committed & given to me 5-7 days for refund release .

I have cancelled these tickets are due to covid 19 problem in world not to own personal reason and central govt. announced and confirmed in media as per MHA guidelines that time all booked tickets are automatically cancelled in pan india due to this Covid 19 pandemic problem in our all world and all airlines booked tickets complete refund get back to customers without any amount cutting as on ticket booked time.Please check with DGCA


So I request to you please complete amount without any deduction refund to me at ticket booked time not a mentioned refund amount. Kindly think as a human being for public in this Covid 19 pandemic problem in over all world.

If you are not give to me full refund then I will go to consumer court and i have already marked this mail to consumer department & PMO also due to delay in my refund after so many time I have sent to you refund request but you are not proper responding.

Rgds,

Rupesh Suri

On Thursday, 11 June, 2020, 09:40:04 pm IST, Rupesh Suri wrote:

Dear Team,

Good Evening,

Still I am not getting full refund without any deduction because that time all flights are stopped and tickets are also cancelled by Govt. in India due to Covid 19 problem and this email already marked to Hardeep Puri Sir, Consumer Court & PMO office because nobody given to me proper response and linger on my refund from last 2 months.

I am waiting for your positive revert back.

Rgds,

Rupesh


On Wednesday, 10 June, 2020, 11:57:25 am IST, Rupesh Suri wrote:

Dear Team,


Good Morning,

I have cancelled these tickets are due to covid 19 problem in world not to own personal reason and central govt. announced and confirmed in media as per MHA guidelines that time all booked tickets are automatically cancelled in pan india due to this Covid 19 pandemic problem in our all world and all airlines booked tickets complete refund get back to customers without any amount cutting as on ticket booked time.Please check with DGCA


So I request to you please complete amount refund to me at ticket booked time not a mentioned refund amount. Kindly think as a human being for public in this Covid 19 pandemic problem in over all world.

If you are not give to me full refund then I will go to consumer court and i have already marked this mail to consumer department & PMO also due to delay in my refund after so many time I have sent to you refund request but you are not proper responding.

Rgds,

Rupesh Suri

I am waiting for your positive revert back.

On Tuesday, 9 June, 2020, 07:08:50 pm IST, NodalOfficer wrote:


Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below emails regarding pending refund under the above mentioned PNRs.

We truly apologize for the delay in processing remaining refund. Please be assured, we are already reviewing your request on the highest priority. We truly appreciate your patience. Kindly be assured, we shall update you on the pending refund (INR 1148 under PNR : HC7LFG) & (INR 2036 under PNR:G9J49M) as early as possible.

Assuring you our best attention at all times.

Thanks & Regards,
Pallavi Maini
From the office of Nodal Officer, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google

[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 9/6/2020 10:07 am
To: [protected]@spicejet.com; [protected]@spicejet.com
Cc: ajay.[protected]@spicejet.com; [protected]@spicejet.com; [protected]@nic.in; kamal.[protected]@spicejet.com; hm.[protected]@nic.in; deepak.[protected]@gov.in; [protected]@nic.in; bsrai.[protected]@nic.in; [protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG


Dear Team,


Good Morning,


Still awaiting for refund as you committed in 5-7 days .Please confirm.

Rgds,

Rupesh Suri

On Sunday, 7 June, 2020, 09:04:09 pm IST, Rupesh Suri wrote:

Dear Team,

Please look it this matter seriously because already 5 days gone as you commited about my refund will be come and still i am not getting my refund of mentioned PNRs.

I also shared with all of you about my family financial condition is critical due to unemployment last 02 months in Covid 19 Pandemic problem and I am also not feeling well about this problem.If any mishappening with me about financial crunch then all of you responsible.

If you have not solution please tell me then I will go to consumer court because nobody responding on proper way to me.

Rgds,

Rupesh Suri

[protected]

On Tuesday, 2 June, 2020, 01:26:44 am IST, NodalOfficer wrote:


Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below email regarding the pending refund under the above mentioned PNRs.

Please find the attached response shared with you dated 31st May from our end in this regard. Further, we would like to inform you that refund is still under process. We deeply regret the delay in initiating the same due to limited resources available.

Further, please be assured, we are looking into the refund request for these PNRs on priority and would urge you to allow us 5-7 working days. We shall update you with the status at the earliest.

Assuring you our best attention at all times.


Thanks & Regards,
Pallavi Maini
From the office of Nodal Officer, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google


[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 1/6/2020 8:58 pm
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@dgca.nic.in
Cc: ajay.[protected]@spicejet.com; [protected]@spicejet.com; geeta.[protected]@nic.in; [protected]@gov.in; kamal.[protected]@spicejet.com; hm.[protected]@nic.in; a.[protected]@ias.nic.in; deepak.[protected]@gov.in; bsrai.[protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG

Dear Team,

Good Evening

Still i am not getting my refund of mentioned booked ticket cancelled due to COVID 19 Pandemic problem in world.I booked my ticket through my bank account online.

Nobody response & not taking with sincerity about my matter request.So many times I called on mentioned your contact no's but nobody reverted from last 2 months.
As now I am unemployed and my family financial condition is critical.Please provide my refund on priority basis without failure otherwise i will go consumer court about my refund with penalty.
Kindly take seriouly this matter.

Rgds,
Rupesh Suri[protected]
On Friday, 17 April, 2020, 07:56:23 pm IST, Rupesh Suri wrote:

Dear Sir,
I have cancelled mentioned PNR G9J49M (DELHI TO SHIRDI ) & PNR HC7LFG ( MUMBAI TO DELHI ) due to COVID 19 problem & LOCKDOWN as per Government instructions BUT still I am not getting any did payment refund of cancelled ticket from your side as now in my bank account .
Please confirm cancelled ticket refund status because nobody reverted or not listening to me.Kindly provide refund to me on priority basis.

Rgds,
Rupesh Suri
[protected]

Dear Dinesh, Relax ! Your refund is under progress - Booking ID AMDSS8TVA...

This email was sent to me on 6th May 2020, I have being relaxing for almost 3 months now since the time I have asked for my refund.

I do understand about the situation, of this pandemic, but we need our refund as we are going through difficult time as well.

I had plan this trip with my family with different airlines, other airlines already did the needful, but never got the right answer from your team.

I would just request you to kindly refund my money as soon as possible.

Thank you

N6epj1jjm. Booked from kolhapur to delhi via hyderabad was cancelled on may 21st may. Via indigo
But there is no credit till date.

The status son gobibo shows refunded….

Please provide the refund details…

Priyanka raina
[protected]

My flight from Washington to Abu dhabi via Sri Lankan airlines got cancelled way back. I have not received my refund yet. This is very disappointing.

I booked the my summer vacation in the month of Feb 20 but due to Corona trip has been cancelled. I am totally unsatisfied with your support. spicejet flight pressurized me to cancel tickets from my side. Goibibo not support me to resolve the issue. From the airline I got the information of rs. 2885 as refund and they transfer the money to your account after deduction of huge amount.now I got information from goibibo to transfer only 885. Again deduct rs. 2000.
goibibo neither provide any email not voice call to resolve.

This is regarding Hotel booking HTL8K3PEE4.

I still haven't receive the refunds of the below ARN's. Bank simply saying so such transaction. Customer care executive from Goibibo "Dhanya Wilson" is not even replying when asked for a call back. They are harassing me since four months.

30004600849302130516326 - Rs 4408
30004600819302130516322 - Rs 5782

A railway ticket is booked from goibibo on 24.02.20 amt rs 6634. Reference no for the same is [protected]. I am my self is the staff of the bank also, regularly following our bank and goibibo. Goibibo is saying that he has refunded the same. Pl contact ur bank. After going to long conversation, our bank has informed as '
This is with reference to your trailing email regarding non-receipt of refund of rs 6634/- in your credit card account.in this regard we wish to inform you that on receipt of your dispute, we have raised the chargeback with visa to recover the refund amount from the acquirer bank on 07.03.2020. Further, the chargeback got rejected by the acquirer bank submitting the reason that refund already processed to the cardholder’s account.
On checking the record, we observed that there is no such refund amount received at ours. Hence, we again took up the matter with acquirer bank through pre-arbitration raised with visa on 05.05.2020. Meanwhile, we also took up the matter directly with the merchant payment gateway m/s payu for the early resolution of your case.
The pre-arbitration request is also declined by the acquirer bank. Since the matter is pending at the end of acquirer bank and m/s payu, we are taking up the issue with them for resolution.
Once the amount received at ours, the same will credited to your respective credit card account.
We will update the further progress as soon we get revert from them.
Your patience and cooperation is highly appreciated in this matter.
Utr no for the same is pnbh[protected]

Rajesh kumar singh
[protected]

I opened mail account shaikh*09 @ibibo.com in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.

I had booked a flight from mangalore to chandigarh dated 16th june 2020. This is a connecting flight from mangalore to mumbai (Pnr: lf3rgi) and mumbai to chandigarh (Pnr: lezb2u). The flight from mangalore to mumbai is cancelled. First of all i didn't get any notification from goibibo whatsoever, no news regarding my connecting flight. If i cancel on my own i will not get any refund at all. Also, it is not my fault that the first flight got cancelled, i should receive full refund for the same.

Also, the customer care for goibibo is good for nothing, there is no e-mailid to send a mail to. I am in such a state of distress with no place to ask queries.

If this is the case, i am going to raise the concern at higher management. Why do you keep the flights in the first place if you have to cancel them? Just saying that flight is cancelled because of covid-19 doesn't give any explanation. Also, they didn't even inform that my flight is cancelled. This is height o[censored]nprofessional-ism which is causing further chaos.

I purchased a ticket of indigo airlines which pnr number is hfvmps. The airlines mailed me about full refund but goibibo is not returned my full amount. They are not response also regarding this matter.

Please do something.

Regards

Biplab madhab ghosh

I had booked train & flight tickets for 13 family members through goibibo in march'20
Meantimr due to covid lockdown, trains & flights got cancelled, irctc & airlines confirmed regarding cancellation due to covid lockdown and also assured 100% refund will be provided.
As per communication, irctc & airlines paid 100% refund to goibibo immediately.
But, goibibo used refund amount for 15 days, there was no communication from goibibo despite getting refund from irctc & airlines.
When i did follow up, goibibo refunded of train booking but deducted rs 3750/- in total refund of rs 14, 740/-. Here cancellation was not initiated from my end, then for what reason goibibo deducted charges?
No such clause of covid cancellation charge was mentioned at the time of booking. I'm going to take action against goibibo.
Beware.. Don't book anything from goibibo. Just ban goibibo and ask every one to ban.

I had booked flight delhi to dmk (Thailand)
Booking date 15/2/20
Flight date 29/4/20
Pnr ne26nx
Booking id : gofliandc[protected]

Due to lockdown all flights were cancelled
I have been sending email to goibibo for refundsince three months, but no reply
Pls refund my amount

I had booked 4 tickets for my travel from indore to goa and return in april 2020. I had opted for cancellation protect as well while booking and i had additionally paid amount per person for cancellation protect. My booking pnr numbers are along with dates are

1. Nn7yxn indore to goa 10/04/2020

2. V4eypg goa to indore

13/04/2020

3. Ng8nrs indore to goa 10/04/2020

4. Xzwbws goa to indore 13/04/2020

Out of the above mentioned 4 pnr, i have received credit shell for 3 pnr and partial refund for one pnr which is nn7yxn. But the booking amount for pnr no. Nn7yxn was rs. 9308 and i have received only rs. 1525 as refund while i m eligible for full refund of rs. 9308 as per dgca and goi directions.

Moreover, i don't want credit shell for the remaining pnrs. I need complete refund for all my tickets. I have been complaining on the goibibo app as well as twitter but i still haven't received my refund. Kind refund me immediately.

Hi i had booked a train ticket for travelling to mangalore and coming back from there due to ongoing corona virus both the tickets were cancelled and gota message that refund will be initiated, but i only received refund in my account for going to mangalore from here, i did not receive refund for return ticket for coming from there although the ticket is showing cancelled, i tried customer service it keeps on going to automated ivr and also tried chat, it says no representative available for chat, please check and refund back the money for screen shot attached

I booked a flight ticket with booking id gofldand5c[protected], on[protected], for which i still haven't the booking confirmation and the e-ticket. The money was deducted but the status still shows booking in progress.

I tried the customer care support numbers, but they don't get directed to the agent....