Ibibo Group / Goibibo Complaints & Reviews

The go ibibo has processed wrong refund amount after considering the cancellation fees of the flight booking of indigo airlines. However, I talked with the indigo airlines and they informed and emailed me the email that the full refund processed to go ibibo. The PNR details are: PMBCSD and ZDPUSB. The part flight got cancelled and hence they processed full refund. I have the refund email from indigo as well. Please look for the needful.

Dear sir,

I had booked 7 tickets (2 months in advance without knowing what the future holds) on goibibo app (Booking id: fsgj5bu7l) for spicejet flight number sg 3427 (Pnr no j5bu7l) tickets booked on 6th march 2020 for travel date 24th may 2020.

Please note: these tickets were for me and my family to return back to my hometown, (One way tickets) after visiting bangalore. We don't plan to travel at all in the near future.

Received your mail regarding cancellation of your airline services due to covid 19 situation.

But i certainly disagree to your one sided decision to not reimburse my payment towards all air tickets and keep my amount in a credit shell.

As this travel booking was a one time booking (Returning to hometown) and i with my family won't be traveling at all in the near future, hence what use would your shell credit amount mean to me. This is clearly illegal to withhold my money without my consent.

I request you to reconsider your decision and reimburse my total amount.

Thanking in anticipation of your positive reply in this regard.

With regards
Pangal sudhakar nayak

I cancelled my flight on 25 may (Pnr no ruairv) booking id :- tua8ts448. Flight departure date was 1st june. I booked it on goibibo site on 20th may.
Issue is refund of cancelled flight is in gocash not credited to my debit card.
I didn't opt for gocash whilre cancelleing the flight stil i got in gocash, which is useless. This is simply harassment and fraud done goibibo. My accoount details of goibibo is no. [protected] name - navdeep.
I want refund to my debit card. No is picking calls from customer care support.

I cancelled my flight (Pnr no ruairv) on 25 may. Flight departure date was 1st june. Issue is refund of cancelled flight is in gocash not credited to my debit card.
I didn't opt for gocash whilre cancelleing the flight stil i got in gocash, which is useless. This is simply harassment and fraud done goibibo. My accoount details of goibibo are : no. [protected] name - navdeep.
I want refund of 2640 rupees to my debit card. No is picking calls from customer care support.

Booked a flight on bangkok airways through goibibo. Flight got canceled and airlines announced refund. I raised a claim on march 23 for refund through goibibo. Goibibo was unwilling to give me a refund. I had to go call 7 times before they finally accepted my claim for refund. On an email they told me you will get a refund within 7 days. I waited for 30 days and there was no refund. Then i tried to call them and they asked me to raise a ticket. I raised 5 tickets and no reply to the tickets and they always closed the ticket saying "the issue was resolved".
I emailed bangkok airline and they wrote a mail saying they issued a refund to goibibo. With the additional information, i have been calling them over 7 times for the refund. They try to lie saying the airline has not refunded. When i persist that airline has refunded, they will promise you a call back which will never happen. Still waiting for the refund.

My return flight was scheduled on 31st march but due to covid -19 it got cancelled. So i should be getting refund according to goibibo rules. I even contacted the airline which was british airway. But they told me that as i have booked through goibibo. I need to contact goibibo. And i was using their app.in that i only see old flight tickets. Originally my tickets were different and i got them rescheduled by paying 38, 000 rupees extra. But in app i am not able to see the rescheduled dates. Which is delaying my refund even more. I tried to call goibibo but no one pick up the call. I just need my refund my booking reference is jmv8qf.

Dear sir / madam,

I am writing to you to raise an issue about flights

The issue that i have experienced was: corona refund-related - my booking id is n6exl8wgg, though the airline has refunded the entire amount, goibibo has deducted the convenience charges, while booking the ticket they have offered some discounts on convenience fee and charged only 334 +18% gst. However, at the time of cancellation, they have charged me rs. 1600/- towards the cancellation charges. The flight was canceled by the airline... Hence requested for a refund, they are not responding to my calls and mails

It occurred on: 8/06/2020

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,
Janikram
(From sridhar's inbox)
+91-[protected]

I booked a flight for 11th april 2020 from toronto to delhi. The pnr of my booking is jkns7. From the beginning of the lockdown, i have been constantly trying to get in touch with customer support centre regarding the flight status as to what options i have regarding my booking as the government ordered suspension of flights all over the world, but i did not received any response from your end. I have been writing emails and calling the customer care numbers but they did not responded to the same. I was not contacted even once by your authorities for asking me whether i want to cancel my booking or i need to reschedule my journey. It was an irresponsible act from your end by deducting a huge amount of rs. 28000 from the total amount i paid when i was booking my ticket. As far as the airlines are concerned, they are providing refund vouchers of the same amount to be used in one year. This practice of yours to extort money from your customers is punishable by law.

Goibibo initiated a refund of 35212 on 14th march 2020. But i have received only 19605 rupee, still 15607 is pending. I have complained many time but no response from goibibo regarding my refund.

There is a debit of rs.25000/- done from my savings account by ibibo web pvt ltd, which is fraud. We have not initiated any such online payment

We have not received any intimation nor an sms regarding the same. No msg regarding the debit too.

My application for tee (Term end examination) (Ignou, ba, year 1) dec. 2017 was unsuccessful after three trials.
But money amounting to 600*3=1800 had been debited.
It has not been credited back even to this date.
I want my money back....

I have booked flight tickets on 11th december, 2019 for travel on 13th april and 22nd april 2020 from cochin to port blair and back respectively in spice jet and indigo flights. Unfortunately, due to national lockdown during the travel period, on my request, airlines have refunded the fares to the travel agency i. E goibibo.
I am unable to contact goibibo as they don't provide any contact information in their web portal.
Please do help me to get my refund urgently.
Sasidharan pillai
Mob [protected]

They updated us that they processed the refund. It's more than one month we didn't received it. Raised ticket 31593770. After that also not a single response from them.

We have booked our flights from ahmedabad to bangkok and return dated 1st may 2020 to 6th may 2020.
Due to covid 19 our flights got cancelled from air asia.
We are trying to contact both the comapnies continuously but none of them respond and our calls are disconnected.

We as a customer invest our money in a reputed and well known companies and still they are doing such frauds!!!

Booking id : v3idwj

I booked two international flight tickets from Goibibo (round trip) for me and my husband on **th February, ****. My date of journey was **rd May, **** and the return flight was on **th May, ****. Due to Covid** lockdown, both the flights were cancelled by respective airlines assuring us of getting a full refund. On contacting the airlines, they confirmed that they had already processed a cash refund of both the flights to the concerned travel agency (Goibibo). However, my repeated attempts of getting in touch with Goibibo through email, chat bot, social media etc. have only resulted in negative or no response at all. By following them on Twitter, I found out that several people have the same complaint as mine and Goibibo gives the same general automated reply to everybody. In addition to this, they are unwilling to refund in cash and instead they are forcing me to take the refund in the form of a credit shell. In these difficult times, I want nothing more than my own money in my original account. I have no plans of travelling in the near future owing to the pandemic situation so the credit shell amount will be simply wasted. Hence, they are taking advantage of my situation and blocking my money without my consent. They are blaming the airlines for not refunding the cash and instead giving it in the form a credit shell. But I have written information from the airlines saying it's just the opposite. I am so frustrated with them. They are literally making me beg for my own money. I don't know what to do. I really need the money as soon as possible to sustain my family since I have no source of income for the last * months. Please help.

I had a plan of travelling to india from kiev. But the flight got cancelled due to covid. Now goibibo is not returned my money. It's been a long wait already. They are fraud.
Details: n4944x
Date of travel: 13th june 2020

Cancelled my booking (Amdm3gv9p) mumbai-mauritius return for 2 adults +1 child on 23mar2020,
Received "refund initiation mail" on 29apr2020 that
No refund to bank
Amount refunded in gocash refund amount

But no refund received in bank as well as in gocash.
Also, refund amount stated in incorrect when booking was cancelled.
Kindly assist.

Had ordered clothing material on friday with the following transaction details.. But till now haven't received any order confirmation and the payment has not been refunded.. Kindly look into the matter.
Transaction for inr|1000.0 to ibibo web pvt ltd has been completed successfully with reference id[protected].

Though goibibo i had 2 flights booking for 7th june 2020 which i tried many times with customer executive to give me option for ticket cancelation benefits due covid 19 outbreak as per airlines air asia declared policy.

But on my repetitive request also goibibo support staff have done nothing, they referred me to airlines to talk with them while airlines (Air asia - ava) advising us go with on your travel agent.

On goibibo portal they have not given us any selection for cancelation due to covid-19 so i have to cancel my flight booking with normal cancelation selection at last moment.

Our mistake here is only that we done booking through a travel agent not direct with airlines company.

So i bear the loss of cancelation charges 4 hour before flight departure & not get the benefits of travel later due to covid -19 policy while airlines company (Air asia) providing this facility to their direct customer.

Service request numbers have been closed without resolving the issue 3159869, 31593396, 31584737 & 31584748.

Pnr no.-q6fhqx & z39nxg

I have mailed several times, tweeted and no response. Kindly refund my hard earned money back asap. I have no future travel plans for few years