Ibibo Group / Goibibo Complaints & Reviews

I booked my e-ticket online from goibibo.com on 1 jan 2020 for the date of journey 22 april 2020. Goibibo transaction id is trndfjagnfu91r. I could not travel by this ticket due to cancel the train by indian railway on 15 april 20. That train suspended from 15th april 20 to 3rd may 20 for the prevention of pandemic covid19.

And i have received a email from irctc about my ticket cancellation and refund on 15 april 2020. Irctc...

Flight which are cancelled due to lockdown, respective airlines/ travel agency either refunding the money or using using credit shell for futuring booking of flight. I reschedule my cancelled booking and accordingly paid the difference of amount (After adjusting against credit shell), but travel agency ie, go ibibo is not confirming the booking. They don't have customer complaint id through customer can raise complaint. They have one phone...

I have booked ticket from goibibo. Pnr mcntmg. I have cancelled this booking and after deducting airlines charge and goibibo charge at first goibibo confirmed me that i should get a refund money. Now after some days go ibibo has sent money into credit voucher. I have contacted with the following airlines (Spicejet). They have confirmed that they have refunded the money and no credit shell has been prepared for this pnr. Inspite of several...

Tickets were booked on 1st april 20 for travel date of 14th april for 4 passengers, tickets cancelled later on after following up with spice jet as goibibo confirmed on 10th mau that spice jet had not cancelled the tickets. On 10th may and 15th may i had send the cancellation confirmation mail received from spice jet to goibibo but goibibo had not reverted till now, i have written mails, tweets, facebook and called multiple. Time the call....

My concern is quite simple u took money for booking ticket now tickets got cancelled so refund all my money as airline refunded u.
Pnr tbcsmm amt 11258
Pnr nyvesm amt 23549
Pnr v74ckp amt 3843
Total 38650.
By blocking money you are restricting people from using their own money. You have not provided any customer care service. You have not responded properly on twitter. It seems your intentions are not good...

I have booked ticket for my family viz seema kumar singh and treaysh kumar for journey from mumbai to patna for the date 13 april 2020 having pnr jgwwtx through spice jet airlines. Due to lockdown because of covid-19 pandemic the flight got cancelled and booking too. The airline has made credit shell available which i don't need as my family is not planing to go any where till the situation revert backs to normal. Hence i have requested spice...

I have been facing continuous roadblocks in getting my refunds processed by indigo airlines.

For pnr#qhzbts i rescheduled the flight from 14th march to 11th april amidst covid-19 on 9th march.

I have not got refund either in my personal account or travel partner account. For above pnr i have again changed my journey from 11 april to 30th may

Below is the confirmation from airline i receivedbr...

I spent 4 months waiting for my refund. On 2nd may an email was sent, that my refund will be in my account. I have yet received feedback to my follow up email and money has yet to reflects. 17 emails later from then, i have not received anything.

My bank cannot trace this transaction and we have now been waiting 24 days....

Pnr-j9vxm
Booking id: ruamvt3cl

Due to corona virus outbreak, goibibo executive cancelled my flight ticket on march 21 and confirmed me that i was eligible for a full refund of inr 51847 which would be transferred directly to my bank account from which the payment had been made. The same had been confirmed by the emails sent to me from goibibo on 21st and 26th of march (See the emails attached below). However today i...

Dear sir/madam,
We have booked three tickets from your app. Pnr number of all are as follow :-
1 [protected] journey dt. 9/06/2020 booked by phone
[protected]
2 [protected] journey dt. 9/06/2020 booked by phone [protected]
3 [protected] journey dt. 22/05/2020 booked by phone [protected]

Due to pandemic of covid19 all has been canceled. But the problem is that we did not received our booking amount...

Very useless and irresponsible people not taking care for customer at all.
I have booked flight for my family pnr no mp3wfh through gobibo to indigo that was cancelled by airline now nobody are ready to speak for refund and giving faltu answer that not acceptable me to at all other than full refund....

I am escallating issue 3rd time here, regarding my flight cancellation refund required.

But still goibibo not provided my refund also goibibo helpline number not responding, while 24 days has gone completed after raising request for refund money.

Pls try to provide my money, as goibibo is the worst service provider and fraudster company.

Pnr - dfeftr

Pls also check attached photo....

For pnr: bstgbr, we had a round-trip flight booking that was cancelled due to coronavirus. We placed a full refund request and goibibo said that we were not eligible for it because the airlines won't allow it.
We talked to the airlines and they said we were eligible for the full refund and that goibibo had the money, not them. I sent the screenshots of this chat with the airlines to goibibo, but no reply yet.
I have been trying...

Pathetic service by goibibo. I tried booking a hotel near biju patnaik international airport, bhubaneshwar for my uncle as he could not board his flight for chennai (6e145) this evening.in the first go i found one hotel "oyo 43422 ma forest park inn, bhubaneswar, india" near the airport just (1.2km according to google maps). I tried booking this hotel but in the first go amount was deducted from bank account but the room was not booked (Booking...

Pathetic service by goibibo. I tried booking a hotel near biju patnaik international airport, bhubaneshwar for my uncle as he could not board his flight for chennai (6e145) this evening.in the first go i found one hotel "oyo 43422 ma forest park inn, bhubaneswar, india" near the airport just (1.2km according to google maps). I tried booking this hotel but in the first go amount was deducted from bank account but the room was not booked (Booking...

I have 2 train tickets booked for 19th May and 26th May with Goibibo which got cancelled by government due to lockdown of covid-19. I got the refund intiated message from irctc on 17th May for both the tickets. It's been 11 days now but Goibibo has not initiated my refund yet. My PNR details for the tickets are mentioned below.
Pnr# [protected]
Pnr# [protected]...

Hello Team,

This is Apurba Ghosh and I have 2 PNR with Goibibo for Indigo.
First PNR is WHDF9P, Journey date was: 30th May 2020 from CCU to IXZ, thats already cancelled from their end automatically and credit shell enabled on the same. That suppose to be FULL REFUND at my original payment source(Credi card/Bank). That's not accepted.

And also problem is with another PNR : FF7PK, Journey date was: 5th...

I am writing to you to raise an issue about: train services

The issue that i have experienced was: hi team,
My name is Biren. My registered mobile no with goibibo is [protected]. I have two train tickets booked for may 19th and may 26th. Now that govt has cancelled all the train due to covid situation i have received an sms from irctc on 17th May stating that the amount will be refunded within 3 to 4 days and it's been...

Dear goibibo
PNR - PITL6Z
last name - singh
Indigo issue credit shell for this PNR but on your site(goibibo) its saying NO CREDIT shell for this PNR
Attached are the images kindly check
Indigo clearly mentioned that goibibo is travel agency for this PNR
You dont have a customer care
Neither am i able to talk to any of your agents
Attached are images kindly check
Contact...

Pnr tbcsmm, nyvesm & v74ckp got auto cancell due to covid19 lockdown. As per the communication from airline spicejet, they have refunded full amount to goibibo but goibibo is issueing credit voucher and blocking our money. A huge amount of money is blocked by goibibo. I'm requesting you to plz look into this and help me in getting refund in original mode of payment....