Ibibo Group / Goibibo Complaints & Reviews

I have two booking from goibibo on 14 apr 20 having pnr no f8ktxs and on 04 apr 20 having pnr no d5b98y. I hv talked to airlines customer support regarding the issue of refund and they have initiated the refund on 13 may 20 to goibibo and since then no customer support is picking up the call from goibibo intentionally only there is one voice regarding we have reduced our staffing' due to corona. Please don't play the hard earned money of cudtomer. Please refund the money in my respective account

Dear sir,

I wish to state i have booked 8 domestic flight tickets from varanasi to chennai on 25.3.2020 with indigo airlines in goibibo app at chennai for the return of my parents and relatives for a total cost of rs.47456/-. The pnr no. And flight nos are detailed below:

Pnr no. Scwixr and klv68a (Connect flights).

Flight no.6e 7971
Flight no.6e 182
Booking date 23-mar-2020
Travelling date 25-mar - 2020

Ticket booking account [protected]
Ayappakam branch
Ambattur

But due to covid-19 on flights are cancelled so service denited goibibo said credit shell to use the tickets we need full money back
We ask under the order

In the dgcas' memo dt.16.4.2020 it has been ordered that the airlines to give full refunds to those who booked flight tickets both for domestic and international flights cancelled in the lockdown period between march 25th and may3rd. The airlines shall refund the full amount without any cancellation charges within a period of three weeks on the date of their request

Kindly do the needful

Thanks & regards
Venkatesh

I was booking international flight from riyadh to gorakhpur on 21st june name as amarjit yadav and email ids are [protected]@gmail.com and [protected]@gmail.com. +91 [protected] and email id [protected]@gmail.com was used for creating account on goibibo. I made transaction of inr 19723.0 through upi to goibibo successfully and upi reference id is[protected]. But goibibo did not confirmed transaction and hence not provided ticket to me. But my account was deducted. Now i want refund from my money from goibibo. They are not replying after many emails.

My flight airasia (I5795) pnr q67u4n was cancelled by airasia on 21st jun, i am complained with airasia airline, they are accepted to give full refund on my bank account. My reference cash number is "64186124". Please conform with airasia airline and give me full refund.

I had booked three seats on the 18th march 2020 goair mumbai - cochin flight (G8347) through goibibo. The booking reference number was g8/z5f2gv. But the airlines had suspended all its flights owing to the national lockdown due to covid-19 and our flight got cancelled. We opted for the refund option but have not received the cash back yet. We tried contacting the customer care multiple times but there have been no responses yet. They have not responded to at least one of the multiple mails sent by us.

This is reference my booking Id GOFLIf9b4c[protected], I have not received my refund although Airlines has confirmed refund of full amount on 20th May after cancellations of flights due to covid pandemic . I am following up from last 60days and not getting any response. I am in desperate need of my money back in this covid situation
Screen shot of mail attached

Hello,

As ai121 on 13 may 2020 and ai120 on 24 may 2020 flights are already cancelled.
I want to cancel the above flights and refund the amount.
Below are the pnr numbers
Jc8qb
Jc8q6

But no cancellation and refund option is coming in goibibo website and
After contacting them they are not give the refund option but only giving the reschedule option. I don't want to reschedule the flight.
Please refund the amount asap.

Email [protected]@gmail.com

Date of incident:[protected]
Ticket pnr:- nnsp8k
Date of booking:[protected]
Date of cancelled:[protected]
Date of departure:[protected]

Refund amount;- 2069/-

Dear sir,

I have booked a ticket of indigo airlines on[protected] with goibibo from hyderabad to varanasi but due to some personal problem i have dropped my plan for journey so that i have cancelled the ticket on[protected] with direct indigo airlines. I have done the payment with my credit card. But at this time i can't receive my refund amount. I have also tried to call the helpline no. Of both (Goibibo and indigo airlines) but its not reachable. I have also chat with indigo help care then they told me they have sent the refund amount to goibibo and then i have chat with goibibo help care then they told me that they don't know about it. So again i chat with indigo airline then they told me that they refund the amount 2063.00 to goibibo against reference no.[protected]. But goibibo did not refund my amount.

My credit card no.- xxxxx2006

Dear sir,
I am your regular customer, in 18th jun i am booked coimbatore to ahmedabad but my connecting flights both are cancelled by you and air lines but i am not still any refund from your side, please repay my total amount 8062 rupees, i need my money as of now current situation so please consider my request and quickly refund my money.

Thanks and regards
Ibrahim

Dear ramsha akhtar sir,

I was booked flight in 18th jun from new delhi to ahmedabad from your website, my flight number is airasia (I5795) and "pnrq67u4n", this flight is cancelled by airasia, i conduct them, they will assured to me give refund to me. This is my cash number "64186124",
Please proceed with my refund request quickly.

Regards,
Ibrahim. ([protected])

Hi team,

It has been 3 months and i was supposed to get refund of rs 10945 from goibibo due to my international flight cancellation due to covid lockdown. Even though airline has processed the amount from their end, amount has not been credited to my account till date.

Every time i ask gobibo they say refund request has been initiated from goibibo but it never gets credited. And in app its hows goibibo has refunded my money. But my refund is still pending.

Refund request date-24th mar 2020
Pnr-phi56m

Could you please look into the issue and raise a complaint against goibibo so that i get my refund amount

Thanks

I had my flight booked through goibibo which was cancelled by the airline due to covid. Goibibo mentioned that it will take 45-60 days for the refund, which itself was not making sense as it's a very long time for the refund. I still waited but now it's been 90days and my refund has still not been processed. I have contacted goibibo numerous times over email, on their portal, over twitter, but no luck. They are continuing sending their standard response that refund will take 45-60 days and they will check and get back in 24 hrs.

This is so frustrating and my hard earned money is on stake which i need urgently. I need help with this. The pnr number for my booking was vhjcxu

Dear sir / madam,
I am writing to you to raise an issue about: flights

The issue that i have experienced was: i have requested for refund for a couple of my flight reservations, sea[protected] and sea[protected]. I worked with airlines and got the refund sent to goibibo in may. Goibibo hasn't sent me the refund yet.

It occurred on: 20/05/2020

I request the company to refund money into my bank account

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via email account, [protected]@gmail.com

Yours faithfully,
Rajasekar ramalingam
[protected]
New 77 old number 32/3 sadayappan lane, saidapet
Chennai
600015

I have booked trujet flight with pnr jwa23m for 17th june. It was cancelled by airlines. But goibibo app is showing the status as booking not confirmed. I am not able to contact goibibo as they are not responding to any calls due to covid. Kindly provide their working email or phone number. Thank you

Have written several emails for the refund of my ticket amount due to flight cancellation on march 13. Ref attd voucher. But alas no response has been received from your side yet.

Pl refund my payment at the earliest.

Attd refund msg screenshot. Not being able to upload refund voucher as format not supported.

Best rgds
Prashant

I have booked a ticket from banglore to vijayawda on 22nd june 2020 with spicejet airways. I used my credit shell amount and paid the balance through phonepe. I have received a mail that the amount is received but the ticket has not yet confirmed. No customer service number mentioned and no mail to contact. The worst experience and i would never recommend this site. It gives you all kinds of mental agony and stress except for the booked ticket. Top cheater of indian online ticket booking sites.

Dear team,
I have made a reservation through goibibo. I have canceled the ticket against pnr g6tl2z from mumbai to chd due covid 19 dated on 12th june from go air & also one side travel train ticket already canceled by indian railway.
I have two small kids & my mother is 70 yrs old.in this situation i can not travel till covid 19
Small kids age 2 yrs & 10 yrs.
You can check my train pnr for your reference. Same person was travelling.

My train pnr no [protected] (Delhi to mumbai)
[protected] (Ambala to mumbai)

As per customer care person my amount will be fully refunded within 7 days in my agency account. (Goibibo) after 7 days i have contacted the same to goibibo for crediting the amount, as per goibibo customer care person my amount can not be refunded only credit voucher will be credited in my account account after my confirmation it was not told to me that i am going to get a credit voucher instead of amount pls look in to matter & refund amount in my account instead voucher as per go air customer care confirmation my amount has been refund in my travel agency (Goibibo) in amount. So i have request to you please refund my money in my account. I have in need of money in this situation.

Note - customer care person has also confirmed your flight has been cancelled dated on 27th june 2020.

Note - voice call is also attached before cancellation.

Note - ticket cancellation is attached.
Aside to ceo sir-pls look into the matter pls refund my money. I have in need of money in this situation.
Regards
Dinkar chaturvedi
[protected]

Attachment sent to [protected]@goibibo.co

No proper response from goibobo - getting contradicting response from airlines (Emirates)..

Goibobo customer care gives misleading information every time, no proper status - i got 3 responses last 1 week, 1 customer care person said refund rejected, other one said in progress and other one said already refunded.. But i have not received any penny so far.. Talking to airlines (Emirates) saying goibobo not submitted for refund at all.

I need to get ticket refund of abotu four lacs (Inr 4, 00000/-) for four tickets - from bangalore - los angeles and return.

Ticket numbers: amds7nbhp, mysmf[protected], amds85p9j and amds7vklr

Goibobo ticket tracking id: goibibo[protected]

Information provided by goibobo extremely misleading and it is in a deep mess.. I feel they are dragging and cheating for not refunding..

I cant imagine their customer care can be so useless..

I have cancelled the tickets as flights got cancelled due to covid situation and lock down. I spoke to support that time and i was told i am eligible for refund.. And then i have cancelled and requested for refund in april 15th time frame.. For couple of months i was getting the reminder email that refund is in progress.. But no updates last 1 month, i called customer support i was told airlines rejected the refund now and it is a open ticket and i can use for next 2 years.. I have asked them to send an email but customer support didn't send any details.. So no records, no emails whatsoever on the rejection or open ticket option..

If i login and check in support site, 3 out of 4 says it is already refunded and 1 ticket says refund in progress.

Now the fun part: i called up emirates to check the status - they are saying they haven't received any request for refund for these tickets and these tickets are very much eligible for refund.. But no one requested it.. Since we have booked through goibobo only they can submit for refund.. But it will take another 90 days to refund..

Again i called customer care, whoever picked up giving all kinds of misleading information.. He is saying refund in progress but cant give any timeline.. He cant give anything in writing..

Customer care doesnt want to listen.. I have asked him to give to supervisor - he refused to give..

I ahve written a email to [protected]@goibobo.com - but no response for last 1 week.

Now they have convenient covid situation as reason for not responding.. I am not sure why customer care cant respond to email - even if they work remotely..

Please file a compliant against goibobo customer care..

Dear goibibo team,

We booked flight on 9-6-2020 with pnr. R7evyy confirmed booking from spicejet. We have paid total amount rs. 19276 to you. But after few days we got the information your flight has been cancelled.
Sir in lockdown situation we required money to survive. Train was not running that time that's why in emergency we booked flight any how to reach our village because no job no money is situation occur in front o[censored]s. Now our total money is locked with you which helps to get food for our family so please refund the amount which you have.
Sir we requested to spicejet team also for refund the amount and they have taken my genuine request for refunding process.
Sir now it's pending from your end so please you help us to get refund back.

Please find some flight information for your reference in the neme of mr. Rajesh and family.

Best regards,
Sunil chaurasiya,

I had booked a flight for 22nd June and due to some issues from SpiceJet, they had cancelled the flight. SpiceJet has refunded my money to Goibibo and they are denying that they haven't received the money. I am going on an emergency case as my dad's hospitalized and the money that they are having could be utilised in some or the other way for his treatment. I requested them so many times and never they had replied to resolve the issue.

Would request you to kindly get my money back.