Ibibo Group / Goibibo Complaints & Reviews

I booked a indigo airlines international flight from goibibo.com on 19-01-20 for rs. 71000/-. Due to corona pandemic airline cancelled flights and processed full refund on 23rd march 2020. Goibibo refunded only rs 53700/- saying that balance amount not received from airline. It's been 3 months still no refund. Even after contacting them several time they only say that balance amount is not received to them from airlines.

We have booked flight tickets from Bangalore to Nagpur via Pune, date of journey 12 June 2020. PNR of flight: ZCHW5N. Flight was GoAir G8-283. I have also booked cab thru goibibo for my home to bangalore airport.

Total amount i paid for ticket was 16501 rupees. However, flight was cancelled on 11 June 2020 and we have not received any message from goibibo side regarding refund of paid amount. We have tried to reach out to you but failed. Goibibo 24x7 assistant, Gia, is not at all good. Please let me know when i will receive my full paid amount.

I had booked the given flights with the pnr given below prior the lockdown
1. J80y9
2. J804k
3. H85w9
4. J81pl
These flights didn't take off due to the covid-19 pandemic situation going on. These were cancelled directly by the respective airline. So i request you to please refund my total amount immediately.
Regards,
Arvind kumar
[protected]

Previously, i was booked flight from guwahati to kolkata pnr no. Gdqyyd has been cancelled by me. And another flight from kolkata to gwalior pnr no. Lyg27z cancelled due to covid-19 situation. Both flight booked via goibibo app. I confirm spicejet airline service it alredy sent my mony to goibibo aggency. But why goibibo aggency not sent mony to me. Please send my mony as soon as possible

Dear sir,

I wish to state I have booked 8 domestic flight tickets from Varanasi to Chennai on 25.3.2020 with indigo airlines in goibibo app at chennai for the return of my parents and relatives for a total cost of Rs.47456/-.The PNR no.and flight nos are detailed below:

PNR No.SCW1XR and KLV68A(connect flights).

Flight no.6E 7971
Flight no.6E 182
Booking date 23-mar-2020
Travelling date 25-mar- 2020

Ticket booking Account [protected]
Ayappakam branch
Ambattur

But due to covid-19 on flights are cancelled so service denited goibibo said credit shell to use the tickets we need full money back
We ask under the order

In the DGCAS' memo dt.16.4.2020 it has been ordered that the airlines to give full refunds to those who booked flight tickets both for domestic and international flights cancelled in the lockdown period between March 25th and May3rd. The airlines shall tefund the full amount without any cancellation charges within a period of three weeks on the date of their request

Note; goibibo said credit shell but we need only full refund another one year we cannot travel in Airways so kindly asking to refund the amount kindly take the action against of goibibo do the needful

Thanks & regards
Venkatesh

My flight cancellations refund money please .sg8751 my pnr . PCTUVW
Vidya nand Kumar please refund my money

I made Indigo Airlines International flight booking from goibibo.com Airline cancelled flights and processed refund on 25 March 2020. Goibibo has not processed refund then. Reached out several times they only mention that refund processed and declined by bank. They do not have any ARN number even upon their request I have sent NEFT details but no refund. It's been 3 months still no refund.

I booked two international flight tickets from Goibibo (round trip) for me and my husband on **th February, ****. My date of journey was **rd May, **** and the return flight was on **th May, ****. Due to Covid** lockdown, both the flights were cancelled by respective airlines assuring us of getting a full refund. On contacting the airlines, they confirmed that they had already processed a cash refund of both the flights to the concerned travel agency (Goibibo). However, my repeated attempts of getting in touch with Goibibo through email, chat bot, social media etc. have only resulted in negative or no response at all. By following them on Twitter, I found out that several people have the same complaint as mine and Goibibo gives the same general automated reply to everybody. In addition to this, they are unwilling to refund in cash and instead they are forcing me to take the refund in the form of a credit shell. In these difficult times, I want nothing more than my own money in my original account. I have no plans of travelling in the near future owing to the pandemic situation so the credit shell amount will be simply wasted. Hence, they are taking advantage of my situation and blocking my money without my consent. They are blaming the airlines for not refunding the cash and instead giving it in the form a credit shell. But I have written information from the airlines saying it's just the opposite. I am so frustrated with them. They are literally making me beg for my own money. I don't know what to do. I really need the money as soon as possible to sustain my family since I have no source of income for the last * months. Please help. I wish that my consumer complaint will get resolved soon.

Dear sir/mam

Transaction booking id - gobusiosacad994ba4

I did not take the trip, the previous day (23.06.2020) bus is cancelled & my ticket booking is transfer to next day (24.06.2020)... Why? Then i did not take the trip (24.06.2020)& i would like to claim a refund my total fare in my account.

I have two booking from goibibo on 14 apr 20 having pnr no f8ktxs and on 04 apr 20 having pnr no d5b98y. I hv talked to airlines customer support regarding the issue of refund and they have initiated the refund on 13 may 20 to goibibo and since then no customer support is picking up the call from goibibo intentionally only there is one voice regarding we have reduced our staffing' due to corona. Please don't play the hard earned money of cudtomer. Please refund the money in my respective account

Dear sir,

I wish to state i have booked 8 domestic flight tickets from varanasi to chennai on 25.3.2020 with indigo airlines in goibibo app at chennai for the return of my parents and relatives for a total cost of rs.47456/-. The pnr no. And flight nos are detailed below:

Pnr no. Scwixr and klv68a (Connect flights).

Flight no.6e 7971
Flight no.6e 182
Booking date 23-mar-2020
Travelling date 25-mar - 2020

Ticket booking account [protected]
Ayappakam branch
Ambattur

But due to covid-19 on flights are cancelled so service denited goibibo said credit shell to use the tickets we need full money back
We ask under the order

In the dgcas' memo dt.16.4.2020 it has been ordered that the airlines to give full refunds to those who booked flight tickets both for domestic and international flights cancelled in the lockdown period between march 25th and may3rd. The airlines shall refund the full amount without any cancellation charges within a period of three weeks on the date of their request

Kindly do the needful

Thanks & regards
Venkatesh

I was booking international flight from riyadh to gorakhpur on 21st june name as amarjit yadav and email ids are [protected]@gmail.com and [protected]@gmail.com. +91 [protected] and email id [protected]@gmail.com was used for creating account on goibibo. I made transaction of inr 19723.0 through upi to goibibo successfully and upi reference id is[protected]. But goibibo did not confirmed transaction and hence not provided ticket to me. But my account was deducted. Now i want refund from my money from goibibo. They are not replying after many emails.

My flight airasia (I5795) pnr q67u4n was cancelled by airasia on 21st jun, i am complained with airasia airline, they are accepted to give full refund on my bank account. My reference cash number is "64186124". Please conform with airasia airline and give me full refund.

I had booked three seats on the 18th march 2020 goair mumbai - cochin flight (G8347) through goibibo. The booking reference number was g8/z5f2gv. But the airlines had suspended all its flights owing to the national lockdown due to covid-19 and our flight got cancelled. We opted for the refund option but have not received the cash back yet. We tried contacting the customer care multiple times but there have been no responses yet. They have not responded to at least one of the multiple mails sent by us.

This is reference my booking Id GOFLIf9b4c[protected], I have not received my refund although Airlines has confirmed refund of full amount on 20th May after cancellations of flights due to covid pandemic . I am following up from last 60days and not getting any response. I am in desperate need of my money back in this covid situation
Screen shot of mail attached

Hello,

As ai121 on 13 may 2020 and ai120 on 24 may 2020 flights are already cancelled.
I want to cancel the above flights and refund the amount.
Below are the pnr numbers
Jc8qb
Jc8q6

But no cancellation and refund option is coming in goibibo website and
After contacting them they are not give the refund option but only giving the reschedule option. I don't want to reschedule the flight.
Please refund the amount asap.

Email [protected]@gmail.com

Date of incident:[protected]
Ticket pnr:- nnsp8k
Date of booking:[protected]
Date of cancelled:[protected]
Date of departure:[protected]

Refund amount;- 2069/-

Dear sir,

I have booked a ticket of indigo airlines on[protected] with goibibo from hyderabad to varanasi but due to some personal problem i have dropped my plan for journey so that i have cancelled the ticket on[protected] with direct indigo airlines. I have done the payment with my credit card. But at this time i can't receive my refund amount. I have also tried to call the helpline no. Of both (Goibibo and indigo airlines) but its not reachable. I have also chat with indigo help care then they told me they have sent the refund amount to goibibo and then i have chat with goibibo help care then they told me that they don't know about it. So again i chat with indigo airline then they told me that they refund the amount 2063.00 to goibibo against reference no.[protected]. But goibibo did not refund my amount.

My credit card no.- xxxxx2006

Dear sir,
I am your regular customer, in 18th jun i am booked coimbatore to ahmedabad but my connecting flights both are cancelled by you and air lines but i am not still any refund from your side, please repay my total amount 8062 rupees, i need my money as of now current situation so please consider my request and quickly refund my money.

Thanks and regards
Ibrahim

Dear ramsha akhtar sir,

I was booked flight in 18th jun from new delhi to ahmedabad from your website, my flight number is airasia (I5795) and "pnrq67u4n", this flight is cancelled by airasia, i conduct them, they will assured to me give refund to me. This is my cash number "64186124",
Please proceed with my refund request quickly.

Regards,
Ibrahim. ([protected])

Hi team,

It has been 3 months and i was supposed to get refund of rs 10945 from goibibo due to my international flight cancellation due to covid lockdown. Even though airline has processed the amount from their end, amount has not been credited to my account till date.

Every time i ask gobibo they say refund request has been initiated from goibibo but it never gets credited. And in app its hows goibibo has refunded my money. But my refund is still pending.

Refund request date-24th mar 2020
Pnr-phi56m

Could you please look into the issue and raise a complaint against goibibo so that i get my refund amount

Thanks